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TDE NCP Version 6 Product Specifications. Note : - This document describes feature difference from TDE-NCP version 5. - Specifications are subject to change without notice. One Page Summary of TDE-NCP Version 6. - PowerPoint PPT Presentation
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TDE NCP Version 6Product Specifications
TDE NCP Version 6Product Specifications
Note : - This document describes feature difference from TDE-NCP version 5. - Specifications are subject to change without notice.
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One Page Summary of TDE-NCP Version 6One Page Summary of TDE-NCP Version 6
ARS CO access order for tenant based CO access order. 48 ARS carrierIt was 10 for TDE100-200/NCP.Already been 48 for TDE600.Intercept to VM improveH.323 improveSIP trunk improve
CostSaving
using PT
Caller number/name display before listen-in or before call pickup *2
*1
KX-TVM
Caller
TelephoneCompany
using PBX, VM, KX-DT/NT and DECT
DT/NT DECT
*1 for boss to check unnecessary call.*2 for colleague to answer important call only. Other call to VM
Automatic logout forlast agentOverflow to VMimmediately if all logout
KX-TVM
Customer
TelephoneCompany
using PBX, VM and Highlighted Application
Application
CallCenter
using VM
OtherImprove
New 24-port SLT card w/ Message Waiting &Caller ID for TDE600Duplicated Numbering- 3 for service- 301 for room 301
D
using PBX, VM, KX-T7716 and DECT
DECT
Hospitalityusing VM& DECT
KX-TVM KX-T7716
MSWCaller ID
MSW
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Feature List
No. Feature List1 Overflow immediately (to VM) when all logout
2 Automatic log-out for last agent
3 DSS key improvement for boss- Caller name display before listen-in (call monitor) or busy override
4 DSS key improvement for colleague- Caller name display before call pickup
5 Hotel numbering plan- Duplicated extension number such as 3 and 301
6 New KX-TDA6179 - SLT 24-port card with message & caller ID for KX-TDE600
7 to 11 Other Improvement
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Version Version 6 ImprovementImprovement
Version Version 55 Improvement Improvement
1 . Overflow when All Logout1 . Overflow when All Logout
KX-TVM Application
When When all member logs out, overflowall member logs out, overflow feature can work feature can workimmediatelyimmediately so that KX-TVM can answer immediately. so that KX-TVM can answer immediately.“Our office closes today. Our office opens from 8AM… If you want to leave voice message..”
CallCallCenterCenter
ICD Group 2ICD Group 2 w/ Queuing tablew/ Queuing tablew/ memberw/ member
PBX – OGM for ICD Group 1 / without memberHello this is Panasonic Bank. This call isrecorded in order to improve our service.
One agent becomes idle.One agent becomes idle.100 callers can wait.100 callers can wait.
Overflow after above messageOverflow after above messageCustomerCustomer
PBX – OGM for ICD Group 2Currently all agents are on the phone. Please wait for the moment. Or dial 1 to leave voice message.
NoNo
YesYesAll Log-out ?All Log-out ?
PBX - BGM for ICD GroupWe are offering good interest rate now…
Agent Idle ?Agent Idle ?NoNo
YesYes
Talking is recorded Talking is recorded automaticallyautomatically..
KX-TVM
Caller leaves message.Caller leaves message.
KX-TVM
Destination is sameDestination is sameas Queuing busy.as Queuing busy. Day : Other staff Day : Other staff Lunch : Cellular phone Lunch : Cellular phone Break : Other staff Break : Other staff Night : VM Night : VM
Call center feature is improved by version 6 as well asversion 5 in order to provide solution with PanasonicKX-TVM and highlighted application.
KX-TVM
5
Parameter : Overflow immediately when All Logout Value : “Disable” / “Enable (Queuing Busy Destination)” Default : “Enable (Queuing Busy Destination)”
1 . Overflow when All Logout1 . Overflow when All Logout
KX-TVM Application
<Programming><Programming>- System option is required to overflow immediately.
CallCallCenterCenter
Destination is sameDestination is sameas Queuing busy.as Queuing busy. Day : Other staff Day : Other staff Lunch : Cellular phone Lunch : Cellular phone Break : Other staff Break : Other staff Night : VM Night : VM
No Log-in member because
Queuing Table SystemOption
Specification
All member log-out Programmed Disable Queuing
All member log-out Programmed Enable Overflow immediately
All member log-out Not Programmed Disable or Enable Overflow immediately
Member is not programmed
Programmed Disable or Enable Queuing(ICD-1 of previous page for example)
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2 . Automatic Log-out for Last agent2 . Automatic Log-out for Last agent
KX-TVM Application
Last logout works for automatic logoutLast logout works for automatic logout as well as manual as well as manuallogout. logout. Even when last agent forgets log-out operation andEven when last agent forgets log-out operation andgo home, automatic log-out works.go home, automatic log-out works.
<Programming><Programming>- Last log-out has to be enabled. - Last log-out has to be enabled. - Automatic log-out has to be enabled. (3 times for example)- Automatic log-out has to be enabled. (3 times for example) *) 1 time is recommended because the agent must be absent and cannot answer next incoming call again.) *) 1 time is recommended because the agent must be absent and cannot answer next incoming call again.)
- Extension no answer timer has to be programmed. (20 s for example)- Extension no answer timer has to be programmed. (20 s for example)
CallCallCenterCenter
For example,For example,1. Ext 101 is last log-in.1. Ext 101 is last log-in.2. ICD calls comes to Ext 101.2. ICD calls comes to Ext 101.3. No answer for 20s but call is kept on Ext 1013. No answer for 20s but call is kept on Ext 101 because no other log-in member. because no other log-in member.4. No answer for more 20s + 20s. (Total 60s) 4. No answer for more 20s + 20s. (Total 60s) => Automatic logout because 3 times time-out.=> Automatic logout because 3 times time-out.
Or 4. 1Or 4. 1stst call is lost after 20s. 2 call is lost after 20s. 2ndnd call rings for 40s. call rings for 40s.=> Automatic log-out because 3 times time-out. => Automatic log-out because 3 times time-out.
- System reserved bit can disable this improvement. Default is enabled. Disable = Same as version 5 or before (Automatic log-out works when call is moved to other extension for programmed times.)
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3 . DSS Key for Boss3 . DSS Key for Boss
<Condition>- This feature works even when DSS key is pressed during talking for transfer.- When extension 101 makes a outgoing call, name is NOT displayed. Only number is displayed.- This feature does not work for conference call including 2-way recording using TVM.- This feature does not work for network extension.
PT user such as Boss can confirm caller information ofcall for employee using DSS key before Listen-in or Override.
KX-TVM
Mike Smith01-2345-6789(Customer)
TelephoneCompany
Ext101:Susan(Talking)
ProductivityProductivity
DECT KX-DT/NT
or
or orMike Smith0123456789101 : Busy
Mike Smith0123456789Urgent Only
201 : Tom101 : Busy
COS (Busy override or call monitor) : Enable for Ext 102
or or101 : Busy
Urgent Only 101 : Busy
COS (Busy override or call monitor) : Disable for Ext 102
Version Version 66 Improvement Improvement
When COS is disabled, LCD is same as version 5.<Operation of Ext 102>(1) Press DSS key for 101 during Ext 101 is talking. > Ext 102 calls Ext 101, hears busy tone and LCD is as above.(2) Operation during busy tone is same as TDE/NCP version 5 or before. Busy override / Listen-in (Call Monitor) / BSS / Call Back / MSW….
Ext102(Boss)
8
Version Version 66 Improvement Improvement
<Operation of Ext 102>(1) Press DSS key for 101 during Ext 101 has incoming call. > Ext 102 calls Ext 101, hears busy tone and LCD is as above.(2) Press DSS key again during busy tone to pick up the call. > Call to Ext 101 is picked up. - COS (Call Pick-up by DSS) has to be enabled.
4 . DSS key for Colleague4 . DSS key for Colleague
PT user such as colleague can confirm caller information ofcall for other extension using DSS key before Call Pick-up.
Do not press DSS key againif not important call.VM will answer byFwd or Intercept. KX-TVM
DECT KX-DT/NT
ProductivityProductivity
KX-TVM
Mike Smith01-2345-6789(Customer)
TelephoneCompany
Ext102(Colleague)
Ext101:Susan(Ringing)
or
or orMike Smith0123456789101 : Busy
Mike Smith0123456789Gone Home
201 : Tom101 : Busy
COS (Call Pick-up by DSS) : Enable for Ext 102
or or101 : Busy
Gone Home 101 : Busy
COS (Busy override or call monitor) : Disable for Ext 102
Version Version 66 Improvement Improvement
When COS is disabled, LCD is same as version 5.
- Other operations such as call back busy are also available at step 2.
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4 . DSS key for Colleague4 . DSS key for Colleague
DECT KX-DT/NT
ProductivityProductivity
<Programming><Programming>- System option is required to display caller information before call pick-up.
Parameter : Caller information display before call pickup Value : “Disable” / “Enable” Default : “Disable”
COSCall Pick-up
by DSS
SystemOption
Operation forCall pick-up
using DSS key
Disable Disable or Enable
Not available
Enable Disable [DSS]
Enable Enable [DSS] to display LCD[DSS] again
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5 . Hotel Numbering Plan5 . Hotel Numbering Plan
Duplicated extension numbering for hotel is provided by system reserved bit.
Room1101(Ext 1101)
Room1102(Ext 1102)
..Room1111(Ext 1111)
Room1001(Ext 1001)
Room1002(Ext 1002)
..Room1011(Ext 1011)
Room901(Ext 901)
Room902(Ext 902)
..Room911(Ext 911)
..
Room201(Ext 201)
Room202(Ext 202)
..Room211(Ext 211)
Room101(Ext 101)
Room102(Ext 102)
..Room111(Ext 111)
<Room No. = Extension No.><Room No. = Extension No.>Dial 101 + Time Out to call Ext 101Dial 101 + Time Out to call Ext 101Dial 1011 to call Ext 1011Dial 1011 to call Ext 1011 Solution using version 5 or before is Solution using version 5 or before is Ext Ext 77101 for room 101 and101 for room 101 and Ext 1101 for room 1011 Ext 1101 for room 1011 for example. for example.
<One digit call><One digit call>Dial 3 + Time OutDial 3 + Time Out to call extension 3 for room service. to call extension 3 for room service.Dial 301Dial 301 to call extension 301 for room 301. to call extension 301 for room 301.
HospitalityHospitality
All by PanasonicAll by Panasonic
InGuest room
for Employee
5s is recommended.5s is recommended.
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6 . Message & Caller ID SLT Card for TDE6006 . Message & Caller ID SLT Card for TDE600
<Conditions><Conditions>- Power-L is required for - Power-L is required for new KX-TDA6179new KX-TDA6179. . (Same as KX-TDA6178)(Same as KX-TDA6178)
- MEC card is NOT required for - MEC card is NOT required for new KX-TDA6179new KX-TDA6179. . (Same as KX-TDA6178)(Same as KX-TDA6178)
- 4 PFT (Power Failure Transfer) ports are supported. - 4 PFT (Power Failure Transfer) ports are supported. (Same as TDA6178)(Same as TDA6178)
- TDA and TDE100-200 do NOT support - TDA and TDE100-200 do NOT support new KX-TDA6179new KX-TDA6179. . (Same as TDA6178)(Same as TDA6178)
- KX-TDE600 does not support KX-TDA1178/1176 card.- KX-TDE600 does not support KX-TDA1178/1176 card.- Message waiting specification is same as KX-TDA1178/1176 card.- Message waiting specification is same as KX-TDA1178/1176 card.-- Caller ID specification is same as KX-TDA1178/1176 card.specification is same as KX-TDA1178/1176 card.
KX-TDE600 supports KX-TDA6179KX-TDE600 supports KX-TDA6179 (24-port SLT card with Message (24-port SLT card with Message waiting and Caller ID). waiting and Caller ID). SLT card configuration forSLT card configuration forTDE600 with Power-L is as follows.TDE600 with Power-L is as follows.
SLT Card Message Caller ID CapacityKX-TDA0177 (16 port)
No Yes
Total 10 card per cabinet
KX-TDA6174 (16 port)
No No
KX-TDA6175 (16 port)
Yes No
KX-TDA6178 (24 port )
No Yes
KX-TDA6179 (24 port)
Yes Yes
KX-TVM KX-T7716
DECT
MSWCaller ID
MSW
HospitalityHospitality
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7. Trunk Group Access Order7. Trunk Group Access Order
New parameter is added.- Max.4 priority.- Default is None.
Trunk group access order can be programmed for ARS carrier.
Current parameter is kept as 5th and later priority.
OtherOtherImproveImprove
<Programming Example>- TRG7 for Priority 1- TRG3 for Priority 2- None for Priority 3 and 4- TRG1-4 on current parameter Result of priority is as follows. TRG7 > TRG3 > TRG4 > TRG2 > TRG1
This order is same as TDE-NCP version 5.
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7. Trunk Group Access Order for Tenant7. Trunk Group Access Order for Tenant
TRG2 OccupiedTRG1 Occupied
<User’s Request>When incoming call from TRG1 is for tenant A, and incoming call from TRG2 is for tenant B, tenant A uses TRG1 for outgoing call also and Tenant B uses for TRG2 for outgoing call also.But TRG2 should be allowed for Tenant A as 2nd priority of outgoing call,when all CO in TRG1 are occupied. And TRG1 should be allowed for Tenant B as 2nd priority of outgoing call,when all CO in TRG2 are occupied.
OtherOtherImproveImprove
Tenant A Tenant B
TRG 1TRG 2
TRG 1 TRG 2
Tenant A
TRG 1 TRG 2
Tenant B
Usually
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7. Trunk Group Access Order for Tenant7. Trunk Group Access Order for Tenant
<Programming Solution – Step 1> using version 5 improvementARS carrier 1 is selected for tenant 1 (A) and ARS carrier 2 is selected for tenant 2 (B).
OtherOtherImproveImprove
Tenant 1 2 … 20 21 or more
Leading Digits Table
1-50 51-100 … 951-1000 1-1000
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7. Trunk Group Access Order for Tenant7. Trunk Group Access Order for Tenant
<Programming Solution – Step 2> using version 6 improvementTRG1 and TRG2 are selected for ARS carrier 1. (TRG1 has priority.)TRG2 and TRG1 are selected for ARS carrier 2. (TRG 2 has priority.)
OtherOtherImproveImprove
TRG2 OccupiedTRG1 Occupied
Tenant A Tenant B
TRG 1TRG 2
TRG 1 TRG 2
Tenant A
TRG 1 TRG 2
Tenant B
Usually
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8. ARS Carrier Increase8. ARS Carrier Increase OtherOtherImproveImprove
ARS carrier is increased.
PBX Version 5 Version 6
NCPTDE100TDE200
10 carrier 48 carrier
TDE600 48 carrier 48 carrier
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9. Intercept to VM9. Intercept to VM
Intercept to VM is improved.
OtherOtherImproveImprove
Caller
TelephoneCompany
KX-TVM
(1)
(2)
(3)
<Specification>When extension sets DND intercept does not work, if PBX and VM is connected by one port (2-ch). This is improved by version 6.
Ext 101 : MikeDot Not Disturb
<Setting and Operation>(1) Incoming call is answered by VM.(2) The call is transferred to extension.(3) Extension has already set intercept to VM (mailbox).
Extension PBX-VMOne Port(2-ch)
PBX-VM2-port or more(4-ch or more)
DND Off (A) VM mailbox 101 answers.“Hello this is Mike. Please leave message.”
Same as (A)
DND On Version 5 : Version 6 :VM “Sorry no one is Same as (A)available for the call.”
Same as (A)
Ext 102
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10 & 11. Improvement for SIP / H.32310 & 11. Improvement for SIP / H.323
10) SIP trunk is improved for type approval of SIP provider in Chile.
11) H.323 is improved to connect with PBX made by other maker using Cisco gatekeeper.
OtherOtherImproveImprove
Zone-A ( Prefix : 221 )
Zone-B ( Prefix : 231 )
Zone-C ( Prefix : 241 )Gatekeeper
Gatekeeper
Tech Prefix: #3
Tech Prefix: #5
Tech Prefix: #1
Tech Prefix: #2
Tech Prefix: #5
Tech Prefix: #6
Tech Prefix: #5, #6, #7
Tech Prefix: #1, #2, #3
PSTN
#7+241-477-2110
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End of DocumentEnd of Document