Teacher Support Network 2009 Service Report

8/14/2019 Teacher Support Network 2009 Service Report

http://slidepdf.com/reader/full/teacher-support-network-2009-service-report 1/19

2009 Report



Contents

The Charity Group………………………………………………………………………………………………………………………………………………………………… 3

This Report…………………………………………………………………………………………………………………………………………………………………………… 4Highlights from our services ………………………………………………………………………………………………………………………………………………… 5

Highlights from our work…………………………………………………………………………………………………………………………………………………………6

Total service use up 84% …………………………………………………………………………………………………………………………………………………………8

Case studies………………………………………………………………………………………………………………………………………………………………………………9

35% increase in grants awarded………………………………………………………………………………………………………………………………………………11

Diversity of support need continues………………………………………………………………………………………………………………………………………12

InfoCentre and Support Line see significant increase in use…………………………………………………………………………………………………13

Increased demand from teachers in England over personal, interpersonal and career issues………………………………………………14

Greater use of telephone support services by Welsh teachers………………………………………………………………………………………………15

Top three concerns for Scottish teachers: careers, health and wellbeing, people………………………………………………………………16

Post-school education staff seek increased support on money, personal issues and people…………………………………………………17

Winter 2009: 80% increase on previous year…………………………………………………………………………………………………………………………18

Contact us………………………………………………………………………………………………………………………………………………………………………………19



The Teacher Support Network Group is made up of:

Teacher Support NetworkThis is the parent charity and the charity for teachers in

England

Teacher Support Cymru (TSC)TSC provides bilingual services for teachers in Wales

Teacher Support Scotland (TSS)TSS provides services for teachers in Scotland

College and University Support Network (CUSN)This is the charity for those working in adult, further and

higher education

Teacher Support Research (TSR)Aims to improve understanding of teacher wellbeing,

including its causes, consequences and how it can be

improved.

Services include:• 24/7 telephone Support Lines.

• Telephone and online coaching.

• Telephone counselling.

• Money advice and financial support.

• Online searchable InfoCentres of over 1,400

Factsheets.

• Regular e-newsletters.

The Charity Group

Teacher Support Network is a group of charities

dedicated to improving the wellbeing and effectiveness

of training, serving and retired teachers and other

education professionals.

Originally the Teachers’ Benevolent Fund, Teacher

Support Network, has evolved to meet the needs of themodern teacher, now providing telephone and online

services which offer both preventative and reactive

support through each charity in the Group. Through

coaching, counselling, information, money advice and

financial support, the charities help tens of thousands of

teachers and others working in education tackle personal

and work-related issues each year.

Teacher Support Network uses the knowledge gained

from these services to raise awareness of the issues

affecting teachers and college and university staff with

the aim of improving education policies and practises

which impact their wellbeing.

The charities rely on the generosity of individual donorsand some small grants in order to keep providing these

vital services.

3



Careers

Grants

Health and wellbeing (H&W)

Money

People and relationships

Personal issues

Working conditions

Leaving teaching

Applications Enquiries

Mental health Substance misuse

Housing Money difficulties

Adults at workCommunication skills

Family & children

Life events

WorkloadLegal issues

Health and safety Performance and pay

Career difficulties

CPD

Getting into teaching

Development conditions Physical health

Benefits Income

Harassment Pupils

Education

Identity

Personal relationships

Organisational management

This report

• We describe any instance of contact with teachers as an ‘interaction’. This can mean a phone call, use of our onlineInfoCentre or a question asked of our advisors via the website.

• These interactions are grouped into seven broad categories, which are also broken into subcategories. The following

diagram shows all categories and major subcategories:

• By comparing the volume of interactions within categories and subcategories and measuring them against those in other

periods, we can develop and present a better understanding of the issues affecting teachers and the services we provide.

Social issuesTransport concerns Other groups

Community issues Working outside of school



Highlights from our services

5

Total service use up 84% - every charity experiences greater demand Page 8

35% increase in grants awarded - recession causes significant increase in applications for financialsupport Page 11

Diversity of support needs continues - Although far greater in volume, demand for services of similar

nature to 2008 Page 12

InfoCentre and Support Line see significant increase in use - Use of InfoCentres almost doubles; calls

up by 17% Page 13

Increased demand from teachers in England over personal, interpersonal and career issuesPage 14

Greater use of telephone support services by Welsh teachers - Bilingual Welsh Support Line ensurespopularity of telephone services Page 15

Top three concerns for Scottish teachers: careers, health and wellbeing, people Page 16

Post-school education staff seek increased support on money, personal issues and relationshipsPage 17



Highlights from our work

6

Parliamentary reception to mark 10th birthday of Support Line

Barry Sheerman MP, Chair of the Children, Schools and Families Select Committee, and Vernon Coaker

MP, Minister of State for Schools, spoke to guests from across the world of education at a reception atthe Houses of Commons. The event was also addressed by Zoë Speakman, a teacher who had used our

services.

Website wins prestigious award

We were awarded the Charity Times ‘Best Use of Web’ Award 2009 for our site. We beat off stiff competition from some significant charities. At the awards ceremony, the judges said: “You can sense

the passion behind this site, in spite of a modest budget. The judges admired the written entrysubmission which was passionate and clear and the great use of social networking tools.”

New Chief Executive

Julian Stanley arrived in May after spending eight years as the Chief Executive and Managing Directorof a large community charity, The Cresset, and its trading subsidiary in Peterborough. During his timethere, Mr Stanley delivered a wide range of educational and commercial services to schools and the

general public with a special emphasis on young people, the elderly and those with disabilities.

newteachers.info launched

Our popular printed Starting out Guide for trainees and NQTs is now available online, with interactivefeatures to ensure visitors can make their own contributions to the site.



Highlights from our work

7

Teacher Support Scotland’s StaffWise toolkit launched in conjunction with Fife Council

Funded by the Scottish Government, this practical online resource, available atwww.staffwise.org.uk has been designed to improve organisational wellbeing in Scottish schools andearly education centres by providing local authorities, managers and individual staff across Scotland

with guides and tools which enable them to achieve excellence in wellbeing at work.

Evidence given to Select Committee inquiry into false allegations made against teachers

Julian addressed the Children, Schools and Families Select Committee highlighting the often

profoundly debilitating effect on the mental health of wrongly accused teachers. Our submission

influenced both the Committee’s report and the government’s response.

Launch of interactive services

Teachers can now assess their own wellbeing and be pointed towards solutions based on their

answers via our increasingly popular Stress Test, Wheel of Wellbeing and Work-life Wizard, all of which are available to use for free on our website.

Services diversify through participation on online forums

Our advisor, Robert Latham, took part in two forums on the TES Connect website, offering a diverse

range of advise on queries from teachers across Great Britain.



Total service use up 84%

9,5334,381Scotland

9,170

1,067

96,114

110,732

2008 2009Charity

9,406CUSN

1,534Wales

183,367England

203,840Group

0

50,000

100,000

150,000

200,000

250,000

2008 2009

8

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000180,000

200,000

2008 2009

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2008 2009

0

2,000

4,000

6,000

8,000

10,000

12,000

2008 2009

9,050

9,100

9,150

9,200

9,250

9,300

9,350

9,400

9,450

2008 2009

Every charity experiences greater demand

England Wales Scotland CUSN



Case studies

England

9

Wales

38, Modern Languages teacher, male, London

“Balancing teaching with my personal life was always

tough before I got married but became basically

impossible a few years ago after our second son was born,

who has autism. The strain of both of us working, tryingto keep up with bills and looking after our children put so

much pressure on our marriage and after a massive row

one evening I had to move out of our home.

“It was such a horrible period for me to be separated

from the family which I love so much. I wasn’t myself and

hadn’t been for ages. My ability to relate to my pupils

and get them excited about the subject really suffered. Acolleague recommended Teacher Support Network from

when he’d had a tough time at his previous school.

Talking with the advisors really helped me in my hour of

need. Both the advice and just having someone

independent and non-judgmental to discuss my problems

with was very important. Very luckily our separation was

only short-lived and we’re managing our responsibilities

and our relationship far better now. At the end of the day

it was down to us to reconcile but talking through my

problems helped me sort my own head out no end.”

54, Maths teacher, female, Pembrokeshire

“Welsh is my first language and I am far more

comfortable communicating in my natural tongue than in

English. I noticed that Teacher Support Cymru’s website

was bilingual a few years ago after I’d met an employeeat a union event. I think it had stuck in my mind more

because I was pleased to hear that they catered for Welsh

speakers.

“It wasn’t until recently that I felt the need to make use

of their services. I’ve been teaching for decades now, but

a lot has changed in our school over the last couple of

years. It just at one point felt like I didn’t want to do itanymore. This is despite the fact that teaching is my

whole life. I spoke to an advisor and he was unbelievably

patient with me and helped me understand what was at

the route of many of my problems. I actually took some

time off work, having talked to the head about my

problems and sudden lack of enthusiasm. She was far

more understanding than I had expected her to be. The

Support Line gave me the confidence to talk about my

problems and what was happening in my head. I even

phoned them the night before my talk with the head –

and the next night to let them know how I’d got on and

to thank them for being there for me.”

Please note some details of case studies may have been changed.





35% increase in grants awarded

Recession causes significant increase in applications for financial support

11

£46,198

£14,415

£169,824

£230,437

2008 2009Charity

£57,492CUSN

£11,997Wales

£241,495England

£310,984Group

0

50,000100,000

150,000

200,000

250,000

300,000

350,000

2008 2009

0

50,000

100,000

150,000

200,000

250,000

300,000

2008 2009

0

2,000

4,000

6,000

8,000

10,000

12,00014,000

16,000

2008 2009

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

2008 2009

England Wales CUSN

£

£ £ £



20092008

Diversity of support needs continues

16,743

10,689

48,097

3,950

53,851

2009

8

5

24

2

26

%

5

5

26

3

31

%

5,624Money

5,869Other

28,955

3,093

33,918

2008Category

H&W

GL

Careers

12203,840

22,506

2,510

32,667

12,827

2009

11

1

16

6

%

11

1

14

5

%

5,131Personal

15,330People

1,179Social

110,732

11,633

2008Category

Total

WC

Although far greater in volume, demand for services of similar nature to 2008



FactsheetsCalls

11,000

11,500

12,000

12,500

13,000

13,500

14,000

14,500

15,000

2008 2009

0

20,000

40,000

60,00080,000

100,000

120,000

140,000

160,000

180,000

200,000

2008 2009

InfoCentre and Support Line seesignificant increase in use

203,840

186,558

2,861

14,421

2009

92

1

7

%

86

3

11

%

110,732Total

94,964

3,465

12,303

2008Category

Factsheets

Online Support

Calls

13

Use of InfoCentres almost doubles; calls up by 17%



Increased demand from teachers inEngland over personal, interpersonal and careerissues

175

11,708

4,254

Personal

59

49,288

30,905

Careers

% increase

2009

2008 12,537

125

28,237

People

14

0

10000

20000

30000

40000

50000

60000

Personal People Careers



Wales

Greater use of telephone support

services by Welsh teachers

189,419

14,421

Group

93

7

%

81

19

%

1,243

291

WalesCategory

Other

Calls

15

Group

Bilingual Welsh Support Line ensures popularity of telephone services



Scotland England

Top three concerns for Scottish

teachers: careers, health and wellbeing, people

262,496People

282,644H&W

21

25

%

2,002

2,391

TotalCategory

All other

Careers

16

TSS’s services see real focus on three key areas

1528,237People

2343,151H&W

35

27

%

62,691

49,288

TotalCategory

All other

Careers



Post-school education staff seek

increased support on money, personal issues andpeople

1,9117979832009

38

1,386

People

40

569

PersonalMoney

27% increase

7742008

17

0

500

1000

1500

2000

2500

Money Personal People



0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

Total interactions Use by service

Winter 2009: 80% increase on previous year

79,6782009

44,152

Total

2008

18

InfoCentre represents 90% of total service use across group

9071,487Factsheet views

21,931Online Support

8

%

6,260

TotalCategory

Calls



Teacher Support Network

24/7 Support Line: 08000 561 562

www.teachersupport.info

Email: [email protected]

Tel: 020 7697 2750

Fax: 020 7697 2751

Teacher Support Cymru

24/7 Support Line: 08000 855 088 (Bi-lingual)

www.teachersupport.info/wales (English)

www.teachersupport.info/cymru


Tel: 01443 827600Fax: 01443 827616

Press enquiries (all charities)Tel: 020 7554 5237

Mob: 07825 511 927


Skype: speak2joewilliams

Teacher Support Scotland

24/7 Support Line: 0800 564 2270

www.teachersupport.info/scotland


College and University Support Network

24/7 Support Line: 08000 32 99 32

www.cusn.info


On the web

Facebook: http://www.facebook.com/pages/

Teacher-Support-Network/8348473439

Meetup: http://teachers.meetup.com/151/

Myspace: http://www.myspace.com/teachersupportnetwork

Twitter: http://twitter.com/teachersupport

Contact us

By post

Teacher Support Cymru:

Unit 9,Cefn Coed Parc,

Nantgarw,

Cardiff,

CF15 7QQ

All other charities:

40A Drayton Park,London,

N5 1EW.

19

Documents

Teacher Support Network 2009 Service Report