Teaching The Caterpillar to Fly Teaching The Caterpillar to Fly

by by Scott J. Simmerman, Ph.DScott J. Simmerman, Ph.D

Steven Wright got it correct when it comes Steven Wright got it correct when it comes to change when he supposedly said,to change when he supposedly said,

"I have a microwave fireplace at home. "I have a microwave fireplace at home. You can lay down in front of the fire all You can lay down in front of the fire all night in eight minutes."night in eight minutes."

Two caterpillars are conversing and a Two caterpillars are conversing and a beautiful butterfly floats by.beautiful butterfly floats by.

One caterpillar turns and says to the One caterpillar turns and says to the other,other,

"You'll never get me "You'll never get me up on one of those up on one of those butterfly things."butterfly things."

Caterpillars have no need to fly. They are well-Caterpillars have no need to fly. They are well-grounded! grounded!

Caterpillars can eat anything green and find food Caterpillars can eat anything green and find food everywhere. everywhere.

Butterflies are a stage beyond caterpillars. Butterflies are a stage beyond caterpillars. Butterflies have to fly to get anywhere. Caterpillars Butterflies have to fly to get anywhere. Caterpillars

can crawl and climb. can crawl and climb. It's easier for butterflies to develop perspective It's easier for butterflies to develop perspective

than caterpillars. than caterpillars. We can attempt to resist and suffer the stress and We can attempt to resist and suffer the stress and

difficulties. difficulties.

You have to stop being a caterpillar in order to You have to stop being a caterpillar in order to become a butterfly. become a butterfly.

Change is not always a conscious decision. Change is not always a conscious decision. Change will occur, inevitably. Change will occur, inevitably.

We can choose to be active participants in We can choose to be active participants in change. Or not, maybe. change. Or not, maybe.

We go through stages of development and We go through stages of development and butterflies are one stage closer to death. butterflies are one stage closer to death.

Risk avoidance is normal. Risk avoidance is normal. Change is often actively resisted. Change is often actively resisted.

Caterpillars don't like wings. Caterpillars don't like wings. Caterpillars must hate flying since they don't Caterpillars must hate flying since they don't

try. try. There is a need for vision and perspective -- There is a need for vision and perspective --

we're all on a journey. we're all on a journey. Caterpillars focus only on eating and Caterpillars focus only on eating and

survival. survival. Butterflies get blown around by the wind and Butterflies get blown around by the wind and

caterpillars can drag their feet! caterpillars can drag their feet!

Metamorphosis is an uncontrollable process Metamorphosis is an uncontrollable process with an unclear result. with an unclear result.

Metamorphosis is a dark, damp, confined Metamorphosis is a dark, damp, confined place, so I'm scared! place, so I'm scared!

and my favorite answer:and my favorite answer:– I'll NEVER be a butterfly; My mother was a I'll NEVER be a butterfly; My mother was a

moth.moth.

Dis-Un-Empowerment - A Dis-Un-Empowerment - A Definition and ExplanationDefinition and Explanation

This is a word I coined out of frustration and need. This is a word I coined out of frustration and need. I define it as follows:I define it as follows:

The act of removing perceived or actual The act of removing perceived or actual roadblocks so that more things get done. Often, a roadblocks so that more things get done. Often, a task of management or someone perceived as a task of management or someone perceived as a leader / one with influence. Or, a self-propelled leader / one with influence. Or, a self-propelled personal improvement process.personal improvement process.

Realize that it is next to impossible to "empower" Realize that it is next to impossible to "empower" someone, although the word is bandied about lots someone, although the word is bandied about lots in the customer service improvement paradigms. in the customer service improvement paradigms. (Read also Dilbert).(Read also Dilbert).

Alternatively, it is a Alternatively, it is a LOTLOT (read that "a great (read that "a great deal") easier to remove one's perceived deal") easier to remove one's perceived roadblocks. roadblocks. Interestingly, people who get Interestingly, people who get less done will have a longer list of these less done will have a longer list of these impediments than high-performing people.impediments than high-performing people.

You can provide opportunity and you can You can provide opportunity and you can provide a supportive environment and provide a supportive environment and guidelines for performance and behavior but guidelines for performance and behavior but you cannot give someone power to perform. you cannot give someone power to perform.

And most people because of past experiences and life And most people because of past experiences and life history are generally not "empowered" – more often, they history are generally not "empowered" – more often, they are un-empowered; they have had their power removed or are un-empowered; they have had their power removed or constricted by others in the past or present. You will find it constricted by others in the past or present. You will find it extraordinarily difficult to "empower" someone.extraordinarily difficult to "empower" someone.

Most of us can do a much better job of dis-un-empowering Most of us can do a much better job of dis-un-empowering ourselves by understanding the things that get in our way ourselves by understanding the things that get in our way and managing them more effectively. We can also help and managing them more effectively. We can also help others to better manage their roadblocks by providing them others to better manage their roadblocks by providing them with perspective, coaching and support. with perspective, coaching and support.

We CAN create opportunities for improvement. We We CAN create opportunities for improvement. We CANNOT give them the Power to do things.CANNOT give them the Power to do things.

"One cannot become a butterfly by "One cannot become a butterfly by remaining a caterpillar."remaining a caterpillar."

"In the change from being a caterpillar"In the change from being a caterpillarto becoming a butterfly,to becoming a butterfly,you're nothing more than a yellow,you're nothing more than a yellow,gooey sticky messgooey sticky mess."."

We need to deal with the gooey glop that most We need to deal with the gooey glop that most people find uncomfortable. But you have to people find uncomfortable. But you have to metamorphose in order to change and that will metamorphose in order to change and that will involve going through the discomfort of being less involve going through the discomfort of being less and less a caterpillar while you are in the process and less a caterpillar while you are in the process of becoming a butterfly. Expect the transformation of becoming a butterfly. Expect the transformation process to be somewhat uncomfortable and note process to be somewhat uncomfortable and note that it takes some level of commitment. A key is that it takes some level of commitment. A key is understanding the process and perception of the understanding the process and perception of the realities of the change. realities of the change.

So here they are, working hard and So here they are, working hard and thumping along on thumping along on Square WheelsSquare Wheels. Note . Note that the round wheels already exist in the that the round wheels already exist in the wagon. They plod along like they have wagon. They plod along like they have always done because these wheels do always done because these wheels do work. work.

"And after all, how would we know that "And after all, how would we know that we were making any progress if things we were making any progress if things didn't go 'Thump, Thump?'"didn't go 'Thump, Thump?'"

The The Square Wheels Square Wheels can represent many can represent many things, including traditions and habits. things, including traditions and habits. Organizationally, they may represent Organizationally, they may represent processes and practices that do not work processes and practices that do not work well or inter-departmental conflicts. They are well or inter-departmental conflicts. They are the shared experiences of any organization the shared experiences of any organization that does not move smoothly forward. They that does not move smoothly forward. They increase costs of doing things and are increase costs of doing things and are inefficient and ineffective. inefficient and ineffective.

The person in the front pulls forward but The person in the front pulls forward but also gets isolated from the wagon itself and also gets isolated from the wagon itself and may not feel the thumps and bumps nor may not feel the thumps and bumps nor hear the talk at the back. Communication is hear the talk at the back. Communication is hard. The view from the back is not very hard. The view from the back is not very motivating and the pushers are somewhat motivating and the pushers are somewhat blind to the future. The wagon can do the blind to the future. The wagon can do the job, but it's difficult to turn; changing job, but it's difficult to turn; changing direction is always hard.direction is always hard.

Individually, these Individually, these Square WheelsSquare Wheels might might represent the things we are so used to represent the things we are so used to doing. They could just be our preferences in doing. They could just be our preferences in how we approach job or home activities. how we approach job or home activities. What we have been doing works, but there What we have been doing works, but there might be more effective ways of doing might be more effective ways of doing things. But it is sometimes hard to see this. things. But it is sometimes hard to see this. After all, we are making progress!After all, we are making progress!

And there is another paradox: We set our And there is another paradox: We set our goals based on goals based on Square WheelsSquare Wheels. And we . And we can meet our goals if they are set this way! can meet our goals if they are set this way! Lastly, over time, it becomes increasingly Lastly, over time, it becomes increasingly hard to stop and step back to look for new hard to stop and step back to look for new possibilities for doing things because we are possibilities for doing things because we are working so hard to meet these goals!working so hard to meet these goals!

Trust among team members is important for Trust among team members is important for motivation and focused effortmotivation and focused effort

Communications between pullers and pushers is Communications between pullers and pushers is an obvious opportunity for improvementan obvious opportunity for improvement

Shared visions and goals are crucial for shared Shared visions and goals are crucial for shared effort and motivationeffort and motivation

Most organizations have difficulty in changing Most organizations have difficulty in changing directiondirection

There is a constant need for teamwork and There is a constant need for teamwork and collaboration collaboration

Continuous improvement and measurement Continuous improvement and measurement of progress must occur, because the round of progress must occur, because the round wheels of today will become square wheels of today will become square tomorrowtomorrow

Issues of cost and performance are always Issues of cost and performance are always presentpresent

Ideas for improvement already exist within Ideas for improvement already exist within the wagon the wagon

As we roll forward on our As we roll forward on our Square WheelsSquare Wheels, , we become accustomed to the we become accustomed to the Thump, Thump, ThumpThump of our journey. Yet change and of our journey. Yet change and improvement tends to be inevitable for most improvement tends to be inevitable for most of us and our organizations. The key is of us and our organizations. The key is choice and perspective. The risk comes choice and perspective. The risk comes from not changing, from trying to maintain from not changing, from trying to maintain our status quo in the middle of a rapidly our status quo in the middle of a rapidly changing world. changing world.

Lots of times, we work hard to make Lots of times, we work hard to make progress but we seem to be stuck in the progress but we seem to be stuck in the ditch. And it is hard to really get a grip on ditch. And it is hard to really get a grip on what is happening to us. what is happening to us.

In other words,In other words, Things are this way because they got Things are this way because they got

this way and unless things change,this way and unless things change,things will continue to remain the same.things will continue to remain the same.

Recognize that in organizations, this "yellow Recognize that in organizations, this "yellow gooey sticky mess" is similar to the politics, gooey sticky mess" is similar to the politics, systems, processes, bureaucracy and systems, processes, bureaucracy and general goop that commonly seems to get general goop that commonly seems to get well-intentioned effort bogged down. The well-intentioned effort bogged down. The same things tend to occur in our family and same things tend to occur in our family and personal lives, where our past experiences, personal lives, where our past experiences, expectations and cultural context seem to expectations and cultural context seem to slow progress.slow progress.

The wagon sinks up to its axles in the stuff, The wagon sinks up to its axles in the stuff, with the added reality of alligators and with the added reality of alligators and cement trucks - cement trucks - "It may not stay a yellow "It may not stay a yellow gooey sticky mess - it may be cement."gooey sticky mess - it may be cement." Progress for organizations might get stuck Progress for organizations might get stuck to the degree that all progress stops and the to the degree that all progress stops and the organization loses its ability to survive. organization loses its ability to survive. People think that they have no alternatives People think that they have no alternatives and little opportunity.and little opportunity.

Most people and most organizations tend to Most people and most organizations tend to be bogged down and not really making be bogged down and not really making much progress. People seem to naturally much progress. People seem to naturally avoid the "yellow, sticky, gooey mess" of avoid the "yellow, sticky, gooey mess" of personal development and change and the personal development and change and the discomfort of having to deal with these discomfort of having to deal with these things.things.

Yet this gooey mess is also at the core of Yet this gooey mess is also at the core of the reality of transformation and change. the reality of transformation and change.

There are people around us who are not bogged There are people around us who are not bogged down and who are already doing things differently down and who are already doing things differently and better. In organizations, these exceptional and better. In organizations, these exceptional performers work in the same environment but get performers work in the same environment but get much more accomplished than the average much more accomplished than the average performers. These "Mud Managers" have different performers. These "Mud Managers" have different models and frameworks, behavioral, mental and models and frameworks, behavioral, mental and strategic, that allow them to operate more strategic, that allow them to operate more effectively. They have made choices that are effectively. They have made choices that are different than most.different than most.

The key is getting out of the ditch and up The key is getting out of the ditch and up on the road. on the road. It is about doing things the same way and It is about doing things the same way and expecting to make improvements.expecting to make improvements.It is about making It is about making differentdifferent choices and choices and transforming ourselves to match with our transforming ourselves to match with our potential. potential.

In the transformation of the caterpillar into the In the transformation of the caterpillar into the butterfly, the caterpillar constructs a cocoon and butterfly, the caterpillar constructs a cocoon and then undergoes an astounding transformational then undergoes an astounding transformational process, where the old "caterpillar" molecules process, where the old "caterpillar" molecules actually chemically transform into "butterfly" actually chemically transform into "butterfly" molecules. They have to stop being caterpillars molecules. They have to stop being caterpillars before they can possibly become butterflies -- and before they can possibly become butterflies -- and they actually become that yellow gooey sticky they actually become that yellow gooey sticky mess. But then they reassemble and become mess. But then they reassemble and become more than they were. They realize their inherent more than they were. They realize their inherent potential, something that all of us can do and potential, something that all of us can do and something that most of us can support in others. something that most of us can support in others.

Round wheelsRound wheels are also a paradox are also a paradox

since they already exist within the wagons and yet since they already exist within the wagons and yet not all are usable, since some may not have rims not all are usable, since some may not have rims or tubes. And we also have to actually stop or tubes. And we also have to actually stop making progress, momentarily, to discover and making progress, momentarily, to discover and mount the wheels that will work for us. In mount the wheels that will work for us. In organizations, implementing improvements also organizations, implementing improvements also causes shifts in resource utilization and systems causes shifts in resource utilization and systems and processes; as the wagon moves forward and processes; as the wagon moves forward faster, it causes other pressures in other faster, it causes other pressures in other operations.operations.

People will often resist change becausePeople will often resist change becausethey are comfortable with how things are, they are comfortable with how things are, right now.right now.By identifying Square Wheels and Round By identifying Square Wheels and Round Wheels, we increase discomfort with the Wheels, we increase discomfort with the way things are and we make change way things are and we make change more likely.more likely.

The name of the cartoon is The name of the cartoon is Trial and Error.Trial and Error.

Too often, we are quick to put a Too often, we are quick to put a "Blame "Blame Frame"Frame" on things and presume, with our on things and presume, with our leadership and expertise, that we would not leadership and expertise, that we would not have made such simple errors and have made such simple errors and omissions omissions

Horses will push carts when trained and Horses will push carts when trained and motivated and there are always a great motivated and there are always a great many potential ideas for improvement that many potential ideas for improvement that can be implemented or modified. And, as can be implemented or modified. And, as Max DePree said:Max DePree said:

"We cannot become what we want to be "We cannot become what we want to be by remaining what we are."by remaining what we are."

A team approach generates the pooled, collective A team approach generates the pooled, collective knowledge needed to solve real problems as well knowledge needed to solve real problems as well as provide the synergy and consensus as to as provide the synergy and consensus as to where to generate results. Peer pressure can be where to generate results. Peer pressure can be focused on improvements if we can engage the focused on improvements if we can engage the team in a bit of reflection. Leadership provides the team in a bit of reflection. Leadership provides the power and support to the implementation - but power and support to the implementation - but they must follow through and do something to they must follow through and do something to recognize any improvements.recognize any improvements.

Quality is a people thing. A cross-functional team Quality is a people thing. A cross-functional team with a few skills, a mission and vision, and a bit of with a few skills, a mission and vision, and a bit of empowerment from management can generate the empowerment from management can generate the objectivity, perspective, collective knowledge and objectivity, perspective, collective knowledge and support to make real improvements in systems support to make real improvements in systems and processes, the root solution to the quality and processes, the root solution to the quality issue. And by getting people involved in the issue. And by getting people involved in the solution, they become equity owners of the solution, they become equity owners of the process and we do things with them rather than to process and we do things with them rather than to them.them.

Improving service quality is often an issue of Improving service quality is often an issue of leadership and recognition. Organizations leadership and recognition. Organizations have a real need to implement change. But have a real need to implement change. But the dynamics involved are complicated, and the dynamics involved are complicated, and yet simple. You would all agree that yet simple. You would all agree that motivation comes from people who take motivation comes from people who take pride in results, with pride being a strong pride in results, with pride being a strong natural reinforcer.natural reinforcer.

But the impact of putting the But the impact of putting the Blame FrameBlame Frame around less than perfect attempts to around less than perfect attempts to improve will stifle improvement. We get improve will stifle improvement. We get defensiveness or defense instead of change defensiveness or defense instead of change and we punish innovation while we demand and we punish innovation while we demand improvement. And then we wonder why improvement. And then we wonder why people do not feel self-actualized and people do not feel self-actualized and intrinsically motivated.intrinsically motivated.

Most people already have the round wheels in Most people already have the round wheels in their grasp but, because of negative self-talk, their grasp but, because of negative self-talk, constructive criticism, past performance constructive criticism, past performance evaluations focused on the negative and other evaluations focused on the negative and other typical work dynamics, we may not recognize typical work dynamics, we may not recognize them. Getting a test back in school, for example, them. Getting a test back in school, for example, was an experience of seeing all of our wrong was an experience of seeing all of our wrong answers highlighted and marked in red. This focus answers highlighted and marked in red. This focus on the negative does not work to bring out the on the negative does not work to bring out the positive.positive.

We can't really focus on developing human capital We can't really focus on developing human capital and achieving highest potential if we treat people and achieving highest potential if we treat people in ways that diminish self-esteem and limit in ways that diminish self-esteem and limit opportunities. The only way to achieve high opportunities. The only way to achieve high performance is to engage the best energies of the performance is to engage the best energies of the people within the organization. And they already people within the organization. And they already exist - the challenge is to unleash them from exist - the challenge is to unleash them from within. So, if we want people to fly, we've got to within. So, if we want people to fly, we've got to look at what influences their initiative and look at what influences their initiative and performance and get them involved and engaged.performance and get them involved and engaged.

We need to allow people to try new things We need to allow people to try new things and experiment with the systems and and experiment with the systems and processes. By hooking things up in a new processes. By hooking things up in a new way, we can often generate that creative way, we can often generate that creative spark and innovation that will make a long-spark and innovation that will make a long-term fundamental improvement.term fundamental improvement.

"Given the right circumstances, from no "Given the right circumstances, from no more than dreams, determination, and more than dreams, determination, and the liberty to try, quite ordinary people the liberty to try, quite ordinary people consistently do extraordinary things."consistently do extraordinary things."

Dee Hock, founder of VISA InternationalDee Hock, founder of VISA International "Never doubt that a small, committed "Never doubt that a small, committed

group of people can change the world. group of people can change the world. Indeed, it is the only thing that ever has."Indeed, it is the only thing that ever has."

Margaret MeadMargaret Mead

God gives every bird his worm, but he God gives every bird his worm, but he does not throw it into the nest. does not throw it into the nest.

Swedish proverbSwedish proverb Even caterpillars can fly if they would Even caterpillars can fly if they would

just lighten up!just lighten up!

Go to the peopleGo to the peopleLearn from themLearn from themLove themLove themStart with what they knowStart with what they knowBuild on what they haveBuild on what they haveBut of the best leadersBut of the best leadersWhen their task is accomplishedWhen their task is accomplishedTheir work is doneTheir work is doneThe people will remark:The people will remark:"We have done it ourselves.""We have done it ourselves."

2000 Year Old Chinese Poem2000 Year Old Chinese Poem

Blessed are we who Blessed are we who can laugh at can laugh at ourselves, for we ourselves, for we shall never cease to shall never cease to be amused."be amused."

Author UnknownAuthor Unknown