Team Talk

Dr. Alexa S. Chilcutt, The University of Alabama

People don’t leave

jobs,

they leave other

people.

Alexa S. Chilcutt, Ph.D.

Honest Appraisal of Current Team

Climate

• This office is like a(an)_____________?

• Where are we now, as a team?

Strengths-

Weaknesses –

The greatest of faults is to be conscious of none. -Thomas Carlyle

Recognize your own and then each other’s communication competencies.

Primary GoalsPrimary Goals

1. Create Shared Meaning

2. Express Understanding

3. Relay Value/Respect

Nonverbal CommunicationNonverbal Communication

Estimated between 65% and 93% of a

message’s meaning is nonverbal.

Harris, 2008

Approximately 7% of the message is

communicated by words.

Dr. Albert Mehrabian at UCLA

Types of N.V. Types of N.V. CommunicationCommunication

•Facial Display

•Paralanguage

• How we say it: tone, pitch, volume, dialects

•Body language

• Kinesics: appearance, gestures

•Proxemics

• Spacial orientation

•Chronemics

• Use of time

Listening & FeedbackListening & Feedback

Seek firstfirst to

understan

d,

thenthen to be

understood.

4 Active Listening 4 Active Listening MethodsMethods

1. Paraphrasing

2. Expressed understanding

3. Asking questions

4. Using non-verbal

communication

Creating Our Culture

The Team We All The Team We All WantWant

• interdependent• Influence one another

• common goal or purpose

• specialized roles

• sense of mutual belonging

• engage in interactive communication.• Go Fish! http://www.youtube.com/watch?v=gNDP9jLuzXU

The Mission – Minded Team

(Re-)Discovering your core principles and vision…

Demystifying the MissionDemystifying the Mission

• Mission:

• What?

• Why?

• Who?

• How?

Team Team AgreementAgreement

• Write down 2 relational

behaviors that would help to

create a positive work

environment.

• Write down 2 functional

behaviors that would help the

team function more

productively.

Rules of Engagement for delivering ConstructiveConstructive Feedback

• Talk first about yourself not the other person.

• State facts specifically as possible

• Uses descriptive statements without judgment, exaggeration, labeling, or attribution of motives.

• Phrase issue as statement not a question.

• Describe how actions have impacted or affect you and what you change you desire for the other to make (be descriptive).

• Provide both positive and negative feedback. • End asking for feedback or their side of the issue.

`•Your Turn.

Receiving Feedback

•Always remember to breathe!

•Listen carefully and don’t interrupt or

discourage the feedback giver.

•Ask questions for clarity or examples.

•Acknowledge and paraphrase.

•Take time to sort out information.