Project Review Productivity is the KPI at our facility. So if
productivity is increased the cost decreases. No project has been
done for the AWCC Quality productivity (KPI). Since the repair
department is being transferred to another facility, need is to
understand the productivity expectations.
Slide 4
SIPOC
Slide 5
CTQ Tree QCd Phone Labelers Kitters Final QC check Associates
Overall repaired phone Manpower Functional test Components ICE
Customers CTQ KPOV KPIVs
Slide 6
Process Map
Slide 7
Process observation worksheet Check sheets Spaghetti
diagram
Slide 8
Data Collection Plan Historical data Process owner Excel file
attached with the presentation
Slide 9
Graphical Representation
Slide 10
Graphical Representation (haroldo)
Slide 11
Graphical Representation (gloria)
Slide 12
Mean, Median, Mode, Standard deviation, Range
Slide 13
Slide 14
Slide 15
SWOT StrengthsWeakness Dedicated manpower Equipment 55 units/8
hours/person OpportunitiesThreats Increase production to 60 units/8
hrs/person Increased customer satisfaction Increase in soft savings
Associates reluctant to change Might not understand LSS
approach
Slide 16
Tollgate Review I Concur that the Measure phase was
successfully completed on 10/22/2013 I concur the project is ready
to proceed to next phase: Analyze Anil Nair Champion/MBB Greg
Malone Process Owner
