11 to 12 April 2007 | Zurich, Switzerland

Walter PitrofTechnology Solution Professional

Microsoft Switzerland

walter.pitrof@microsoft.com

SC104

System Center Operations Manager 2007 Technischer Überblick

Agenda System Center Investments

What is SCOM 2007 ?

System Definition Model

Architecture & Design

Management Packs

Service Oriented Monitoring

Audit Collection Services

Reporting

Extending SCOM 2007

System Center Roadmap

System Center Investments

System Center Service Desk

KnowledgeOffice SharePoint Server 2007

FormsOffice Forms Server 2007

WorkflowWindows Workflow Foundation

LinkingWS *

DW/Reporting

SQL Server 2005

Configuration Mgmt DB

SDM / SQL Server 2005

Incident Management Solution Pack

Knowledge

Articles

Incident

Forms

Incident

Types

Incident

Workflows

Incident

Reports

Data

Sources

Change Management

Problem Management

Incident Management

Self Service Provisioning

Password Reset

Asset Lifecycle

ManagementIncident creation

and tracking

Process Handling

Service Operation

Escalation

Asset creation

and tracking

Reallocate

Retire Asset

From Microsoft

Contract Management

Financial Management

Service Level Reports

Call Management

3rd Party

System Center

Operations Manager 2007

Client & Server Monitoring

Audit Collection Service (ACS)

What is in SCOM 2007?

Proactive alerting/action

response

Client Monitoring

Service Oriented

Monitoring

Knowledge Management

Management Reports

System Definition Model (SDM)

Knowledge Driven Management

9

System Definition Model (SDM):

A formal model of a complete system

All information pertinent to deployment and operations

Machine-readable, capturing intent of

developers and administrators

System topology

Developer constraints

IT policy

Installation directives

Health model

Monitoring rules

Service Level Agreements

Reports

SDM

Applications

Application

Hosts

Network Topology

& OS

Hardware

Understanding SDM and its Practical Application in 2006 to 2008http://www.microsoft.com/business/dsi/smds_wp.mspx

SCOM 2007

Componemts & Architecture

SCOM 2007 Components

Operational Database- Operational data store

- Configuration store

Root Management Server- Central point for configuration management and extensibility

- Supports high availability

Management Server- Sends configuration and receives data from Agents

- Same as MOM 2005

What’s New?• Customizable database name

• Installed using a SQL script

• Remote database setup using command line

What’s New?• Unified Console

• Command Shell

Console- Integrated experience for operators and

administrators

- Role based security ensures optimized

experience for all users

SCOM 2007 Components

Reporting Data Warehouse- Long term data store

- Supports high availability

Reporting Server- Provides reports

- Installed on SQL Reporting Services

2005 SP1

Agent- Used to monitor servers and clients

What’s New?• Multiple management groups

• Custom data warehouse name

What’s New?• Console integration

What’s New?• Leverages Active Directory

• Can be deployed using SMS, Sys-prep or Command Shell

NEW SCOM 2007 Components

Audit Database- Stores security events

- Supports high availability

Audit Collector- Collects events from the Audit Collection enabled agents

Web Console Server- Thin client much like OWA

- View Topology diagrams and performance charts

- Run Tasks

Gateway Server- Monitors Agents in untrusted domains

- Requires certificates

Redmond Management Group

Europe Management Group

Asia Management Group

Enterprise OrganizationManaging 2500 plus servers

TCP 5724TCP 5724

SCOM 2007 Install Overview

Operational Database

Management Servers

Consoles

Agents

Import Management Packs

SCOM 2007 Install Overview

OpsMgr 2007 Management Group

Enterprise Deployment Capacity Planner

System Center Capacity Planner V2Models OpsMgr 2007 and Exchange 2007

Official deployment planning tool

Accounts for new OpsMgr 2007 topologies

Beta available nowhttp://connect.microsoft.com/SystemCenter

DemoComputer & SNMP Device Discovery

Management Packs

Management Packs

SDMModels

Service Models

Business Knowledge

OperationalProcesses

DeveloperInsights

SCOM 2007 MP Deployment

MP sent to agent if required

Discovery run

Objects discovered e.g.

Operating System

SQL Server

Database

Monitoring begins C1 C2 C3 C4

Class Example

Entity

Logical Entity

Local Application

Windows Local

Application

DNS Client

Sp

ecia

lizes

System.Library

Microsoft.Windows.

Library

Microsoft.Windows.DNS

DemoImport MP

Sealed Management Packs

Read only

Digitally signed by vendor

Benefits

Simplifies upgrading to a new version

Easy to roll back to original version

Simplifies troubleshooting for the vendor

Operations M

anager 2007

Infrastru

cture

Overrides

The mechanism to modify MP behavior

Stored separately from the vendor MP

Stored in a new MP

Vendor

Management Packs

SQL

AD

IIS

Overrides

DemoAdjusting Monitors with Overrides

Service Oriented Monitoring

What Is A Distributed Application

Applications that interact

to perform an action and

produce output

Runs on many physical

tiers—Scale out, over

the internet, disparate

networks

Heterogeneous

components—Legacy

applications, Partner

Web Services

Basic Health Model Of An Entity

Entity

Availability

Health

Performance

Health

Security

Health

Configuration

Health

Overall

Health

SQL SVR

Service

Windows

Service State

5 different Health States

Unknown / un-initialized

Success

Warning

Error

Maintenance

Basic Model - Distributed Application Structure

Health Models

“Messaging”

DemoDistributed Application

Audit Collection Services

SCOM 2007 ACS Architecture

Monitored

Clients

Monitored

Servers

Operational

DB

ACS

Collector

Events subject to tampering Events under control of auditors

Data Warehouse

SCOM

Server

Alerts

Real-Time

Analysis Forensic

Analysis

&

Reporting

Role Base Security

User Roles

User Role Profiles

Read Only Operator

Operator

Advanced Operator

Author

Reporting User

Adminsitrator

Scope by

Groups

Tasks

Views

Reports

Rule Targets

Role Based Security

User Role

=

Tasks[Restart Transport

Service]

Views[Mail Queues]

Targets[N/A]

Scope

View Alerts

View Performance

Submit Task

Profile

Operator +

Groups

[Mailbox Servers]

[Exchange Operators]

other investments

Client Monitoring

Synthetic Transactions ―Watcher Node‖ Verify Internet Connectivity

Verify Mail Connectivity

Client OS Management Pack Diagnostic Tasks

Aggregated Reports

Information Worker Management Pack Office Crash Reports

VMVMVM

VM

VMVM

VM

VMVMVM

VM VMVM

VMVM

VMVMVM

VM

VM VMVMVM

VM

108

Agentless Exception Monitoring (AEM)

AEM Reports including Top 10 Crashes

Top 10 Crashing Aplications

Collection of Application Crash

information (Watson errors)

Application Health Monitoring

Aggregate reporting across monitored

systems

150 application signatures for friendly

name reporting

VMVMVM

VM

VMVM

VM

VMVMVM

VM VMVM

VMVM

VMVMVM

VM

VM VMVMVM

VM

Microsoft Application and Platform

Monitoring AD Integration for discovery,

grouping, agent configuration

Integrated Console with role-

based security

Self Tuning Thresholds

Programmability via Power

Shell and SDK

Knowledge Authoring Schematized Knowledge

Knowledge Templates

Authoring in Microsoft Word 2003 +

Spell check

Advanced formatting

Task PaneInsert tasks

Insert views

Tasks and views are context aware

Based on MAML schema –same as TechNet

Infrastructure Monitoring

XML/SOAP-based

secure management

protocol

Firmware

implementable

Broad Microsoft and

industry support

SNMP device

discovery

Network

Management readyUNIX

SCOM 2007 Reporting

Console Integration

Reports are run from the

Console, not the SQL

Reporting Services

Webpage

Multi-language support

- driven by the Users

locale

Knowledge for reports

helps in selecting reports

Supporting for scheduling

reports

Support for saving

parameter definitions to a

favorite report

Launch support for

SQL ReportBuilder

DemoReporting

Extending SCOM 2007Heterogeneous platform support

Priorities Management PacksManagement Pack Survey

Citrix 66%

VMWare ESX, GSX 66%

Oracle Database 64%

RedHat Linux 57%

Blackberry Enterprise Server 50%

Apache Web Server 45%

Sun Solaris 44%

Oracle Application Server 39%

SAP 34%

SuSe Linux 31%

IBM AIX 30%

Oracle E-Business Suite 30%

MySQL Database 30%

HP-UX 27%

WebSphere Application Server 25%

IBM Lotus Notes/Domino 21%

PeopleSoft 21%

Priorities Connector

Connectors

Primary

Use

%LORG

Primary Use

% by MOM

users

Tracker 06

Usage Direction

IBM Tivoli TEC 17.33 12.28 10.4% Outbound

HP Openview

Operations 10.67 8.77 14.6% Outbound

BMC Remedy 11.33 13.16 10.8% Outbound

HP Peregrine 7.33 11.4 9.8% Outbound

HP Openview Service

Desk 19.33 22.81 7.6% Outbound

BMC SIM 3.67 5.26 5.5% Outbound

Cisco Works 29 33.33 Inbound

HP Openview NNM 13.33 11.4 13.8% Inbound

IBM Tivoli NetView 20.67 18.42 8.8% Inbound

Micromuse Netcool 6 10.53 Inbound

EMC Smarts 2.67 5.26 Inbound

Citrix Company Confidential © 2006 Citrix Systems, Inc – All rights reserved.

Citrix

nworks VMware MPSupported on OpsMgr2007 & MOM 2005

VMware ESX 2.x & 3.x

VirtualCenter 1.x & 2.x

VI3 Cluster & Resource Pools

OpsMgr 2005 diagram view of hosts, guests, clusters, resource pool relationships

LINUX Netware WINWIN

Partner Ecosystem

System Center Operations Manager 2007(SCOM) provides best-of-breed operations management to the Windows platform and Microsoft applications

Partners extend SCOM to heterogeneous environments delivering rich management capabilities to a broad range of platforms, applications and devices

Build a Management Pack Use MCF (SCOM Connector Framework) to

extend SCOM to your Management tool

Join Microsoft Management Alliance (MMA) see whitepapers, SDK’s, links to Partners, etc.

www.microsoft.com/management/mma

Connecting SCOM Alerts Bi-Directionally

to Other Management Frameworks

Other Management Framework

e.g. Tivoli, HPOV, CA UniCenter

SCOM 2007Management Group

Product Connectorbuilt on MCF

ProductConnector

Engyro - Connectors

MOM 2005OpsMgr 2007,

RC2OpsMgr 2007 GA

IBM Tivoli TEC

IBM Tivoli Netcool (Micromuse) 2H07

HP OpenView (Unix)

HP OpenView (Windows)

HP Service Desk 2Q07

HP Peregrine 2H07

BMC Remedy

BMC Service Imapct Manager 2Q07

BMC Magic Service Desk 2Q07

Universal Connector 2Q07

Frontrange HEAT 2H07

Event System Interoperability Support

SCOM Roadmap

System Center Operations

Manager 2007 Timeline

Beta 2

June 2006

RC1

Q4 CY2006

RTM 23rd of March 07

GA Apr. 07

Over 7,000 Beta Testers

24 TAP and 100+ RDP Customers around the world

41 TAP Partners working on MPs, connectors, and extensions

Key solutions for SQL 2005, Vista, Office, and Exchange

Microsoft IT deployment to 6,500 servers and 20,000 desktops by RTM

Resources

Webcasts on TechNet:http://www.microsoft.com/technet/opsmgr/2007/evaluate/webcasts.mspx

Downloads for SCOM 2007:http://www.microsoft.com/technet/opsmgr/2007/downloads/default.mspx

Management Pack Catalog:http://www.microsoft.com/technet/prodtechnol/mom/catalog/catalog.aspx?kw=&vs=2007&ca=&co=All

11 to 12 April 2007 | Zurich, Switzerland