TechBlue Advanced Support

Advanced FICO Support and Services Portfolio

GSA Schedule 70: GS-35F-0588V

Now more than ever, production systems require a blend

of resources to proactively manage and reactively

respond to challenges and opportunities inherent to

operations. TechBlue provides a level of service

designed for collaboration, guidance and support of

mission-critical systems and solutions, including

applications, databases and middleware.

Advanced FICO Support

Designed to reduce time and money, and to maximize the

functionality, availability and scalability of critical systems,

TechBlue Advanced FICO Support consists of four

complimentary offerings:

TechBlue Incident Management

TechBlue Consulting Team

TechBlue Solution Manager

TechBlue Innovation Center

KEY BENEFITS

Certified design, development

and support professionals

Allow your staff to focus on core

IT business issues

Streamlined issue resolution

Formal Incident Management

methodology

Reduced risk of downtime and

service interruption

Reduced cost over traditional

support models

Proactive strategic and technical

guidance

FICO INCIDENT MANAGEMENT

High availability with 24x7x365, mission-critical issue response

and resolution

KEY BENEFITS

24x7x365 Incident Management

Toll-free 1800 number access

ITIL-based Incident Management

process

Dedicated support team that

knows client environments

Monthly, quarterly and yearly

performance metrics

Proactive and preventative advice

Tiered support streams ensuring

critical issues receive priority

Innovation Center replication of

client environments

High-performing systems and solutions are critical to

operational excellence, which is why TechBlue delivers

comprehensive solution support and incident

management services.

A team of dedicated support professionals stay deeply

familiar with client systems and operational objectives to

quickly respond to incidents, and deliver proactive

recommendations that improve business solutions.

As a member of the FICO Partner Network TechBlue

leverages advanced diagnostic tools and technologies to

resolve issues and implement lasting changes to FICO

solutions, resulting in greater system performance and

availability.

FICO CONSULTING TEAM

Dedicated, certified solution design, development, deployment

and support professionals

TechBlue dedicated consulting professionals provide

strategic and tactical expertise to support mission-critical

environments, systems and solutions.

Led by a FICO Solution Manager, our dedicated team

delivers solution design and development, issue

identification, resolution and proactive guidance to

maintain optimal system availability, scalability and

performance.

Our personnel develop customized consulting portfolios

to ensure effective response to opportunities and

challenges, and follow proven solution development

methodologies to deliver new and enhanced capabilities

that increase mission success.

KEY BENEFITS

Dedicated, vendor-certified, onsite

and offsite consulting personnel

Issue identification and resolution

Issue avoidance with proactive

issue identification and resolution

Reduce IT costs

Reduce resolution time by having

dedicated personnel available

Flexible support configurations for

off-hours, weekends and holidays

FICO SOLUTION MANAGER

Strategic, tactical and organizational consultation on FICO

solutions and software

The FICO Solution Manager serves as the primary point

of contact and expertise for TechBlue FICO clients.

Front-line strategic, tactical and organizational advisory

services ensure client solutions continue to meet mission-

critical objectives and requirements.

TechBlue methodologies facilitate periodic reviews to

proactively identify potential challenges and exploit

opportunities, and drive recommendations based on

FICO best practices.

In conjunction with a dedicated FICO Support Team,

TechBlue is ensuring robust, value-producing FICO

implementations.

KEY BENEFITS

Allow your staff to focus on core

IT business issues

Streamlined issue resolution

Formal Incident Management

methodology

Reduced cost over traditional

support models

Proactive strategic and technical

guidance

Proactive opportunity analysis

and strategic recommendation

TECHBLUE INNOVATION CENTER

Cloud-based, scalable research, development and staging

environments

As a strategic and tactical component of TechBlue

Advanced Support, the Innovation Center enables our

support team to maintain close familiarity with customer

technologies by simulating environments, solutions and

software.

The Innovation Center enables faster incident resolution

by enabling realistic incident simulation in replicated

environments. Solution impact risk is reduced through

comprehensive testing and simulation prior to client

environment implementation.

In conjunction with proactive guidance and

recommendations, proofs of concepts are developed and

demonstrated to customer stakeholders for evaluation,

planning and implementation.

KEY BENEFITS

Realistic incident replication

Solution development, testing

and approval

Dedicated POC environment for

proactive recommendation R&D

Increased familiarity with client

environments and solutions

Cloud scalability and flexibility to

adapt to new client objectives

Increased incident resolution

speed

Reduced customer risk

Decision Management Suite Blaze Advisor Business Rules Management

Decision Optimizer

Xpress Optimization Suite

Enterprise Fraud & Security Falcon Fraud Manager

Identify Resolution Engine

Big Data Analytics Model Builder

Model Central Solution

Decision Management Platform

Debt Management Debt Manager Solution

ENGAGING TECHBLUE ADVANCED SUPPORT

TechBlue Advanced Support can be delivered in as little as thirty

days, getting you the support you need quickly

SUPPPORTED FICO PRODUCTS

Traditional Vendor Support TechBlue Advanced Support

Approach Vendor-centric Customer-centric

Focus Product sales-driven Product support-driven

Risk Support tied to licensing Support independent of licensing

Cost Model Maximize vendor margins Minimize customer cost (~ 50% less)

Flexibility Vendor limited Customer

Coverage “Off the shelf” Software Customized Solutions

Upgrades Upgrades dictated by vendor Upgrades dictated by customer

Innovation Vendor-only perspective Vendor and Industry perspective

WHY TECHBLUE ADVANCED SUPPORT

From a vendor perspective, license and maintenance

costs represent significant income. However from a

customer perspective they represent significant cost.

More and more companies are expressing dissatisfaction

with the cost of support from product vendors. In some

cases vendors are generating over 90% operating profits.

Improving operational efficiency requires a new support

model focused on expanding innovation, reducing costs,

improving performance, and eliminating limitations

associated with tying vendor software with support.

With TechBlue Advanced Support our customers are able

to focus more of their resources on strategic, mission-

critical improvements that drive performance, and

leverage dedicated, round-the-clock support for

capability sustainment and enhancement.

0

20

40

60

80

100

120

Fiscal Year 2014

IT Operational vs Capital Expenditures

Capital Operational

71%

29%

TECHBLUE ADVANCED SUPPORT VERSUS TRADITIONAL SUPPORT

Gartner IT Key Metrics Data 2014

TechBlue, Inc.

+1 (800) 880-2654

www.techblue.com

info@techblue.com

Also available from TechBlue:

TechBlue Advanced Microsoft Support

TechBlue Advanced AWS Support

TechBlue Advanced Oracle Support