Technical Consultant Certification Program

Technical Consultant Certification Program

May 2001 Version 2.01

SAP Solution Academy

©Copyright 2000 SAP AG. All rights reserved. No part of this brochure may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software of other software vendors. Microsoft®, WINDOWS®, NT®, EXCEL®, Word® and SQL Server® are registered trademarks of Microsoft Corporation. IBM®, DB2®, OS/2®, DB2/6000®, Parallel Sysplex®, MVS/ESA®, RS/6000®, AIX®, S/390®, AS/400®, OS/390®, and OS/400® are registered trademarks of IBM Corporation. ORACLE® is a registered trademark of ORACLE Corporation, California, USA.

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Contents A General Information........................................................................................................................................................4

1 SAP Certification Program...............................................................................................................................4

2 SAP Re-Certification to Certificate 2000......................................................................................................7

B Infrastructure and Services..........................................................................................................................................9

1 mySAP Technology...........................................................................................................................................9

1.1 Technical Consultant Profile ..............................................................................................................9

1.2 Technical Consultant Release 4.0 Certification Requirements............................................. 11

1.2.1 R/3 Basis Release 4.0.......................................................................................................................... 12 1.2.1.1 R/3 Basis Release 4.0: Certification Examination Requirements.............................. 12

1.2.2 Operating System for Release 4.0..................................................................................................... 17 1.2.2.1 Unix and Windows NT....................................................................................................... 18

1.2.3 Database System for Release 4.0 ..................................................................................................... 20 1.2.3.1 Oracle 8 ............................................................................................................................... 21 1.2.3.2 Informix................................................................................................................................ 23 1.2.3.3 MS SQL Server 7 ............................................................................................................... 25 1.2.3.4 AS/400 (includes OS/400 and DB2/400)....................................................................... 27 1.2.3.5 IBM DB2 UDB..................................................................................................................... 28 1.2.3.6 IBM DB2/390...................................................................................................................... 30

1.3 Technical Consultant Certification 2000 Requirements.......................................................... 32

1.3.1 R/3 Basis Certification 2000................................................................................................................ 33 1.3.1.1 R/3 Basis Certification 2000 Requirements................................................................... 33

1.3.2 Operating System for Certification 2000........................................................................................... 38 1.3.2.1 Unix and Windows NT for Certification 2000 Requirements ...................................... 39

1.3.3 Database System for Certification 2000............................................................................................ 41 1.3.3.1 Oracle 8 for Certification 2000 Requirements............................................................... 42 1.3.3.2 Informix for Certification 2000 Requirements................................................................ 44 1.3.3.3 MS SQL Server 7 for Certification 2000 Requirements............................................... 46 1.3.3.4 AS/400 (includes OS400 and DB2/400) for Certification 2000 Requirements........ 48 1.3.3.5 IBM DB2 UDB for Certification 2000 Requirements .................................................... 49 1.3.3.6 IBM DB2/390 for Certification 2000 Requirements...................................................... 51

1.4 Re-Certification 2000......................................................................................................................... 52

C Cross Industry Solutions........................................................................................................................................... 53

1 mySAP Customer Relationship Management and mySAP E-Procurement.................................... 53 1.1 mySAP CRM and mySAP E-Procurement Solutions – Consultant Profile 2000 for a

Technical Consultant......................................................................................................................... 53

1.2 mySAP CRM and mySAP E-Procurement Technical Consultant Certification 2000 Requirements....................................................................................................................................... 55

2 mySAP Supply Chain Management............................................................................................................ 56

2.1 mySAP SCM (including components SAP APO and SAP BW) – Consultant Profile 2000 for a Technical Consultant............................................................................................................... 56

2.2 mySAP SCM (including components SAP APO and SAP BW) Certification 2000 Requirements....................................................................................................................................... 58

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A General Information

1 SAP Certification Program

Why do I need a Certificate as a Technical Consultant for an SAP R/3 System? SAP offers experienced consultants the opportunity to obtain recognition of their SAP R/3 System knowledge by taking a Certification Test for SAP Technical Consultants. The Certificate provides customers with assurance that the consultant has passed the Project know-how which is required to successfully implement an SAP R/3 System for customers. Consultants certified as an Technical Consultant for SAP are integrated in a tightly-knit information network with SAP, yielding greater quality and more up-to-date knowledge to benefit customers. Who can participate in the Technical Consultant Certification Program? The Technical Consultant Certification Program is open to all SAP Partners and Customers. SAP Subsidiaries may limit the participation of Independents or ask for additional documentation to be provided based on local regulations. Which areas can I be tested in? SAP offers initial Certification Tests for Technical Consultants which are spitted into three parts or modules: • R/3 Basis (Release dependent) plus Workplace (Release dependent) • Operating systems (Microsoft Windows NT, UNIX) • Database systems (Oracle, Informix, Microsoft SQL Server, IBM DB2/400, IBM DB2

UDB, IBM DB2/390) The operating systems and database systems areas test only aspects related to R/3. However, basic platform -specific background information is assumed as it is essential for the technical operation of R/3. The certificate is time dependent and can be updated with further training and re-certification tests when new major functionality becomes available. Please note that the current version of our certificate is the “Certificate 2000”. How do I become a SAP Certificate 2000 if I do not hold a 4.0 Technical Consultant Certificate? In order to gain a certificat 2000, consultants have to complete the certification 2000 test in a four hour examination. These examinations are Release-specific and reflect the actual tasks of an SAP consultant (see Technical Consultant Profile). Each initial certification test has three parts or modules: • R/3 Basis (R/3 Release dependent) including mySAP.com Workplace • Operating systems (Microsoft Windows NT, UNIX) • Database systems (Oracle, Informix, Microsoft SQL Server, IBM DB2/400, IBM DB2

UDB, IBM DB2/390) The certification is called ”Technical Consultant for … with mySAP.com, Certification 2000” and is valid for a specific combination of R/3 and Workplace Release, database, and operating system.

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Standardized certification tests target the skills that R/3 Technical Consultants should have and the tasks for which they should be qualified. How do I know if I have enough knowledge and experience to sit the test? In order to decide whether you are ready to sit the test, SAP recommend that you review the Certification Requirements in this brochure. What do I do if I need more experience? For those who would like more training on a specific section of the syllabus, the candidate can review the Customer Course Schedule to determine a suitable course. Contact your closest Subsidiary for a copy of the Course Schedule. The Partner Academy is the best route for those who do not have any SAP System know-how, who wish to gain product knowledge and become a Certified Technical Consultant for the SAP R/3 System. With Release 4.6B, SAP introduces a new support strategy based on the mySAP.com Support Workplace. For more information on the mySAP.com Support Workplace, see: • http://service.sap.com

Additionally, SAP offers Expert Books and the SAPNet with its areas SAP TechNet, Remote Learning, and CTC TechNet. For more information on these aids, see: • http://service.sap.com/EducationServices • http://service.sap.com/RemoteLearning • http://service.sap.com/Books • http://service.sap.com/TechNet • http://service.sap.com/Data-Archiving • http://service.sap.com/PA What is the format of the examination? Consultants have to attend a Multiple Choice examination lasting 1 - 4 hours. All the tests are PC based. These examinations are time-dependent and reflect the actual tasks of an SAP consultant. The exams are standardized worldwide and carried out under the supervision of SAP. What level of knowledge is tested? The exam tests the knowledge required by a Consultant to work as a productive member of a project team. The Initial exam tests that a Junior Consultant is able to work as a productive member of a project team under the supervision of an experienced Consultant for the SAP System. The Technical Consultant Certification confirms the knowledge of a Technical Consultant in regard to the R/3 Basis area and a specific operating system and database platform. The time-dependent certificate demonstrates that the consultant has a sound knowledge of the SAP System in the area in which he/she has been tested.

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What do I do when I want to sit the test? Contact your closest SAP Subsidiary for details for information about the closest Certification center. How will I know if I have passed? The result of your test will be sent to you in the “passed” or “failed” format. No detailed results or marks will be provided in any form. If you passed the test, the Technical Consultant Certificate will be enclosed. The results normally arrive three weeks after the test date. The Partner database, listing all Certified Consultants is updated to include your details. If you do not attain sufficient marks to pass the exam, a letter identifying the areas which attained the lowest marks will be sent to you so that you can review these areas before re-taking the exam. You will be able to register and re-sit the exam after a three month period. If after taking the test for the second time, you again do not attain sufficient marks to pass the exam, you will only be able to register and re-sit the exam after attending training and waiting an additional three month period.

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2 SAP Re-Certification to Certificate 2000

How do I upgrade my existing Technical Consultant Certificate? After studying the new or changed functionality in R/3 plus Workplace, certified Technical Consultants can register for the Re-Certification test. After successfully passing the test, the existing Technical Consultant certificates will be upgraded to Technical Consultant Certificates 2000. Which Re-Certification tests are available? SAP offers a general Re-Certification Test for Technical Consultants independent from the Operating System and Database combinations. How do I acquire the Delta knowledge? SAP offers two options to those wishing to gain Delta knowledge to prepare for the Re-Certification test. These are: Delta Study Guide prepared for Self Study Delta or Upgrade Course at a SAP Training Center What do I do if I hold a Release 2.x or 3.x certificate and not a Release 4.0 certificate? In order to gain a Certificate 2000, you will need to take the full Technical Consultant test. It is not possible to upgrade from Release 2.x or 3.x to a Certificate 2000 by taking the Re-Certification 2000 test. How do I know if I have enough knowledge and experience to sit the Re-Certification test? In order to decide whether you are ready to sit the test, SAP recommend that you review the Re-Certification Requirements in this brochure. What is the format of the Re-Certification test? In order to gain the SAP Re-Certification upgrade, consultants have to attend a Multiple Choice examination lasting 1 hour. No on-line documentation or other documentation may be referenced during the test. The exams are standardized worldwide and carried out under the supervision of SAP. What do I do when I want to sit the Re-Certification test? Contact your closest SAP Subsidiary for information about the closest Certification center. Only candidates who have an Technical Consultant certificate from the prior release are able to register for the relevant Re-Certification test. In order to qualify for a Re-Certification test the consultant must hold the most actual certificate available in the specific area.

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How will I know if I have passed? The result of your test will be sent to you in the “passed” or “failed” format. No detailed results or marks will be provided in any form. If you passed the test, the Technical Consultant Certificate(s) 2000 for SAP will be enclosed. The results normally arrive three weeks after the test date. The Partner database, listing all Certified Consultants is updated to include your details. If you do not attain sufficient marks to pass the exam, a letter identifying the areas which attained the lowest marks will be sent to you, so that you can review these areas and then re-sit the exam. You will be able to register and re-sit the exam after a three month period. If after taking the test for the second time, you again do not attain sufficient marks to pass the exam, you will only be able to register and re-sit the exam after attending training and waiting an additional three month period.

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B Infrastructure and Services

1 mySAP Technology

1.1 Technical Consultant Profile Standardized certification tests target the skills that R/3 Technical Consultants should have and the tasks for which they should be qualified. The Qualification Profile of a certified Technical Consultant requires that he or she can: • Advise customers on system, networking, and hardware planning in terms of R/3 security and performance

for specific user and application environments • Advise customers on mySAP.com System landscape implementations in terms of development, quality

assurance, and production environments • Advise customers on R/3 client/server implementation scenarios • Advise customers on SAP remote connections • Setup R/3 for specific combinations of operating system and database. For example:

• Plan the distribution of c ritical database, operating system, and R/3 Instance components on available devices

• Implement SAP security and performance conventions • Configure the database and related R/3 components • Plan and implement the R/3 desktop components • Verify that an R/3 installation is complete and correct

• Upgrade R/3 Systems and perform upgrade related tasks. For example:

• Perform R/3 System, database, and operating system modifications as required • Modify/activate ABAP Dictionary objects • Perform R/3 modification adjustments using the transactions SPDD and SPAU • Apply Support Packages • Perform R/3 System administration activities • Manage user administration • Manage spool administration • Schedule and monitor background processing • Maintain R/3 clients • Set up and maintain the R/3 Workbench Organizer/Transport system • Analyze the R/3 System log • Troubleshoot system problems • Perform R/3 Basis Customizing

• Use R/3 performance tools to:

• Monitor system performance • Identify major performance bottlenecks in the R/3 Core Systems • Identify major performance bottlenecks in the R/3 IDOC-based Interfaces • Identify major performance bottlenecks in the mySAP.com Workplace

• Perform database administration tasks. For example:

• Advise customers on database backup procedures and strategies • Advise customers on how to prevent problems with the database • Perform database storage management tasks • Perform database restore and recovery tasks • Perform database performance analysis tasks. For example:

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• Identify major database performance bottlenecks • Identify expensive statements

• Use the SAP Service Marketplace (http://service.sap.com) to register problems, look up SAP Notes, and

solve problems • Acquire knowledge through available documentation. • Describe the SAP service and support structure. • Describe the technological requirements of the R/3 System. • Describe the mySAP.com Workplace architecture and support structure. • Configure and administer the mySAP.com Workplace and its components

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1.2 Technical Consultant Release 4.0 Certification Requirements This section describes the topics covered in each of the three test modules.

Database System

DB2 UDB

Operating System R/3 Basis System

R/3 System Administration (Release 4.0)

OS/400 DB2/400

Informix

Oracle UNIX for R/3

MS Windows NT for R/3

MS SQL Server

DB2/390

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1.2.1 R/3 Basis Release 4.0

1.2.1.1 R/3 Basis Release 4.0: Certification Examination Requirements The R/3 Basis test module covers the R/3 Basis areas: • R/3 System administration • Workload analysis • Software logistics • Data archiving Each certification candidate must successfully complete the R/3 Basis test module and the corresponding operating system and database test modules. The goal of the R/3 Basis test is to establish whether a test candidate thoroughly understands the R/3 Basis. Certification candidates can prepare themselves for the R/3 Basis test module by attending the respective R/3 Technical Core Competence courses and other R/3 Basis courses (BC305, BC315, BC325, EWB10, EWC14), and through gaining supplementary practical experience. To prepare best for data archiving tasks, certification candidates can order the Documentation 'Managing SAP Data Archiving Projects' or get the latest version at: http://service.sap.com/data-archiving. Please note that access to on-line documentation or to a R/3 System is not available. The 2 hour examination consists of 80 multiple choice questions from the Topic Areas specified below: R/3 Basis System Test Topics: R/3 System Administration 1. Starting and Stopping the R/3 System

• Be familiar with the operating system programs and requirements for starting and stopping R/3

• Use the startsap and stopsap programs to startup and shutdown Unix-based R/3 Systems

• Use the SAP Service Manager to startup and shutdown Windows NT based R/3 Systems

• Know the startup and shutdown sequences for R/3 System components

• Understand the function of the R/3 System profiles and maintain them using CCMS

• Use CCMS to administer local and remote R/3 Instances

• Use operating system level procedures to administer loc al and remote R/3 Instances

• Be familiar with correct handling procedures in response to uncontrolled shutdown or hardware failure

2. Background Processing

• Run background jobs based on event triggering

• Create Class-A background jobs using operation modes

• Be familiar with external program functionality support and related security limitations

• Schedule system maintenance jobs to remove old log entries

• Schedule system performance collector jobs

• Maintain background processing profile parameters

• Be familiar with security authorizations

Database System Operating System R/3 Basis System

R/3 System Administration (Release 4.0)

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• Use the job scheduling programming interface (background API) to design complex scheduling solutions and to control user access to background resources

3. Spooling and Printing

• Plan, set up, and manage LAN and WAN based R/3 System printing environments

• Plan and implement practices and standards to meet critical printing and secure printing requirements

• Plan and implement practices and standards in terms of high availability and mass printing requirements

• Be familiar with practices and standards for Customizing the printing environment for application specific requirements

• Be familiar with the limitations and trade-offs involved in printing across a remote connection

• Implement effective printer naming conventions

• Use authorizations to control printer usage • Be familiar with SAP provided tools and

techniques for printer administration 4. User Connections

• Be familiar with the processes and options available to administrators for connecting to the R/3 System

• Administer R/3 user front-ends and implement logon load balancing

• Administer the distribution of application server resources

• Implement R/3 System high availability conventions and practices

• Implement security conventions and practices in terms of operating system and networking issues

• Be familiar with the use and implementation of SAProuter

• Integrate non-SAP hardware and networking practices in the R/3 environment

5. User Administration

• Be familiar with the tasks and responsibilities of administrators for creating, managing, and controlling access to the R/3 System and its data

• Be familiar with the various R/3 user types and their functions

• Administer the R/3 System users, operating system users, and database users necessary for R/3 operations

• Manage and create new users, groups, and profiles using the respective R/3 transactions

• Implement 3-tiered authorization control within the R/3 System

• Use standard R/3 System transactions to trace user activity and transactions, verify authorizations, and display user authorizations

• Transport client specific user objects between R/3 Systems or between clients

• Be familiar with monitoring active users 6. Alert Monitoring

• Use the R/3 System Alert Monitors to recognize critical situations during R/3 System runtime and in operating system, database, and network environments

• Interpret the color scheme used with the Alert Monitors

• Recognize system performance bottlenecks and system disruptions as displayed by the Alert Monitors

• Maintain Alert Monitor threshold values and adjust them to meet customer-specific requirements

7. Troubleshooting

• Be familiar with the 3 categories of problem situations in the R/3 System diagnostic road map: start/stop problems, runtime problems, and performance problems

• Verify the integrity of an R/3 System to determine whether all software, hardware, and configuration requirements have been met

• Determine the source of R/3 System runtime problems by analyzing the R/3 System logs, operating system logs, and database log files

• Be familiar with R/3 System process management concepts and conventions

• Use the CCMS to monitor the R/3 System interface to the operating system and database components

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Workload Analysis 1. Performance Problems due to Expensive

Selects • Tuning expensive selects • Finding expensive selects • SQL Trace • Explain SQL

2. Performance Problems due to ABAP Program

Buffering • Performance consequences of having a

small buffer • Monitoring the ABAP buffers • Tuning procedures when using small

ABAP buffers 3. Table Buffering in R/3

• Types of buffering • When tables may be buffered

4. Performance Bottlenecks due to Load from

External Sources • Effects of external programs on R/3

performance • Identifying external programs causing load • Typical external load

5. Memory Management in the R/3 System

• Memory management • ROLL/PAGE areas in R/3 • ROLL/PAGE bottlenecks in R/3

6. SAP Wait Time vs. Operating System Wait

Time • SAP wait time • Operating system wait time • Effects of operating system and R/3 wait

time on R/3 performance • Identifying SAP and operating system wait

time problems in R/3 7. The ABAP Trace Tool (ATRA)

• ATRA tool • ABAP runtime analysis • Use of ATRA in analyzing performance-

critical reports 8. ALE Optimization

• Be familiar with the analysis and optimization of performance bottlenecks

caused by ALE communication in an R/3 system. The knowledge of customizing R/3 systems for ALE is not required.

Software Logistics 1. R/3 System Landscape planning

• Be familiar with the development, quality assurance, and production system roles and their distribution to R/3 Clients in one-, two-, and three-system landscapes

• Understand the advantages of having a 3 system R/3 landscape and the limitations of one-system and two-system landscapes

• Plan the architecture of an R/3 System landscape based upon development requirements and hardware resources

2. Setup of the R/3 Development System

• Set up the transport system at the operating system level and be familiar with the transport system interface to the host operating system

• Use transaction SE06 / STMS to set up the Workbench Organizer for one-, two-, and three-system landscapes

• Be familiar with the purposes and procedures for setting R/3 System Change Options and client attributes

• Be familiar with the function and use of the Client Copy tool to create new R/3 Clients from existing clients

3. R/3 Implementation Process

• Be familiar with the 5 types of R/3 System change levels: Customizing, Customer Developments, Enhancements, Modifications, Advance Corrections

• Perform Customizing tasks and automatically save the changes to a Customizing change request

• Create repository objects and save them to a change request

• Release change requests for transport • Be familiar with version management and

be able to locate previous versions of repository objects

• View the contents of change requests • Be familiar with the Workbench Organizer

(WBO), Customizing Organizer, and the

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Implementation Guide (IMG) and their functions in change request management

• Differentiate between client-dependent and client-independent changes

• Differentiate between transportable and local change requests

• Be familiar with development classes and how they are used to define an object’s transport path and to group objects

• Be familiar with the ”original system” concept for repository objects

• Use SAP Software Change Registration (SSCR) to register developers and to modify SAP repository objects

4. Setup and Maintenance of an R/3 System

within a System Landscape • Be familiar with the client copy and client

transport tools and how they are used to build an R/3 System landscape

• View the contents of system transport buffers

• Be familiar with the use of the ”tp” command and its transport management role

• Analyze transport log files to verify the success of the import of transport requests

• Be familiar with the Transport Management System (TMS)

• Understand the importanc e of number range initialization when copying clients

5. Advanced Transport Issues

• Be familiar with the sequence of processing when importing ABAP Dictionary objects

• Be familiar with the roles of the R3trans and tp transport programs during imports

• Be familiar with the function and structure of R/3 System tables relevant to imports

• Monitor import/export return codes and analyze errors at the operating system and R/3 System levels

• Copy a complete development class into one change request using the Workbenc h Browser

• Be familiar with the behavior of delivery classes and their significance when using client copy and client transport tools, and during imports and upgrades

• Observe established conventions and standards when releasing changes to downstream systems

• Be familiar with the limitations of using the automatic import functionality for downstream systems

6. Complex System Landscapes

• Be familiar with standards used in extending the standard 3-system landscape environment to 4 or more systems

• Be familiar with procedures for transporting between multiple Development Systems and the Integration System

• Be familiar with how the use of relocations transports provides managed development and transport control through the ”check-out/check-in” functionality

7. Upgrading a System Landscape

• Develop and implement an optimal upgrade strategy

• Register an SAP-owned repository object for modification

• Be familiar with the different database archiving options used during R/3 Upgrades

• Understand an SPDD adjustment of an ABAP Dictionary object

• Understand an SPAU adjustment of R/3 System objects

• Be familiar with the SAP Enhancement Concept and adding new functionality to R/3

• Be familiar with the use of the Online Correction Service (OCS) and Support Packages for program corrections and patches

8. Security

• Be familiar with the SAP Secure Network Communication concepts.

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Data Archiving 1. Why Archiving 2. Be familiar with Data Archiving

3. Perform a Data Archiving Process 4. Setup a Data Archiving project 5. Access archived data

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1.2.2 Operating System for Release 4.0 The R/3 - Operating System tests are available for the following platforms: • MS Windows NT • Unix • AS/400 (includes the operating system OS/400 and

database system DB2/400 → described in the section Database System Test Modules)

The goal of the R/3 Operating System tests is to establish whether a test participant thoroughly understands the R/3 System interface to a supported host operating system. Certification candidates can prepare themselves for the R/3 Operating System test modules by attending the respective R/3 Technical Core Competence courses (BC3xx series), the operating system and networking training courses, and through gaining supplementary practical experience. A thorough understanding of the Installation And Upgrade Guide is required. Please note that access to on-line documentation or to a R/3 System is not available. The 1 hour examination consists of 40 multiple choice questions from the Topic Areas specified below:

Database SystemOperating SystemR/3 Basis System

UNIX for R/3

MS WindowsNT for R/3

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1.2.2.1 Unix and Windows NT Operating System Test Topics: 1. Installation overview

• Identify the local and system-wide (global) shared file and directory resources in a networked R/3 environment

• Identify the operating system and R/3 processes and understand their basic functions

• Be familiar with R/3 inter-process communication within an SAP network

• Be familiar with the significance of the SAP System Number and its use in a networked R/3 environment

2. Installation planning and prerequisites

• Be familiar with the system sizing and layout factors which are used when customers order hardware for an R/3 System

• Be familiar with R/3 System data security and performance requirements

• Identify incorrect disk layout plans and implement measures to bring them into

• complianc e with data security and performance standards

• Review system sizing and device layout plans

• Discuss installation activities with customers

• Acquire and review R/3 installation manuals and SAP Notes before beginning an installation

• Develop a complete R/3 Installation strategy before beginning an installation

3. R/3 System Definition

• Distribute critical database, operating system, and R/3 Instance components to comply with SAP disk layout standards

• Be familiar with optimal and minimal disk layout configurations

• Be familiar with RAID implementations and the advantages and disadvantages of using RAID technology

• Be familiar with the advantages and disadvantages of using device mirroring technology

• Use the SAP tools - R3SETUP, saplicense, memlimits, sappfpar

• Be familiar with the operating system level directories, parameter files, and log files

• Implement security and performance measures in the setup of a Windows NT Domain for one or more SAP Instances

• Perform pre-installation checks and setup activities - hardware and software checks, create domain users, database software installation

• Be familiar with the installation steps for an R/3 Central Instance, to create and load the R/3 database, to import ABAP report loads, and for a Dialog Instance

• Use the Workbench Organizer to setup systems in an R/3 System Landscape

• Set up directory sharing for distributed R/3 Instances in a LAN environment

• Backup the R/3 System and perform other post installation activities

• Verify an R/3 System at the hardware, operating system, network, database, and R/3 Instance levels

4. Desktop Configuration

• Advise customers on R/3 Desktop integration strategies based upon their hardware resources and organizational requirements

• Implement an R/3 Desktop integration plan to minimize the administration expenditure for upgrading and maintaining the Front-end software

• Be familiar with TCP/IP communication and networking concepts and practices

• Install and upgrade the components of the SAP Front-end Software in heterogeneous hardware and network environments

• Be familiar with handling and configuring the Desktop Software installation

• Operating System Test Topics (cont.) • Install and set up the Desktop Software for

local file access and for access over a LAN • Be familiar with the advantages and

disadvantages of local and LAN file access and installation methods

• Be familiar with the special installation strategies for R/3 Front-end Software installations over remote connections and in WANs

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5. Set up SAP Remote Connection • Be familiar with the current LAN and WAN

networking protocols and standards supported and required by SAP

• Be familiar with the SAP worldwide support network infrastructure and the concept of 24 hour support

• Establish a connection to an SAP Server system and download files

• Establish a remote connection to SAP and test the connection

• Understand the SAProuter concept and its role in remote connection to SAP

• Configure SAProuter to communicate with network devices using unofficial IP addresses

• Be familiar with the saprouttab file format and usage

• Be familiar with the SAProuter programs startup and runtime requirements and restrictions

• Be familiar with hardware router configuration and implementation concepts, standards, and security requirements

• Restrict access into an SAP System by configuring SAProuter to work with a hardware router

• Setup the R/3 System for SAPNet – R/3 Front-end (Online Service System) and be familiar with its function and usage

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1.2.3 Database System for Release 4.0 The Database Administration tests are available for the following platforms: • Oracle 8 • Informix • MS SQL Server 7 • IBM DB2 UDB • IBM DB2/390 • IBM DB2/400 (includes the operating system

OS400 and database system DB2/400 → described in this section)

The goal of the R/3 Database Administration tests is to establish whether a test participant thoroughly understands the R/3 System interface to a supported database system. Certification candidates can prepare themselves for the R/3 Database Administration tests by attending the respective R/3 Database Administration course (BC5xx series), database manufacturer’s training, and through gaining supplementary practical experience. Please note that access to on-line documentation or to a R/3 System is not available. The 1 hour exam ination consists of 40 multiple choice questions from the Topic Areas specified below:

Database System

DB2 UDB


OS/400 DB2/400

Informix

Oracle

MS SQL Server

DB2/390

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1.2.3.1 Oracle 8 Certification candidates applying for an Oracle oriented certification must successfully complete the Oracle Database Administration test module together with an R/3 Operating System test module and the R/3 Basis test module. The Oracle test currently applies towards the Technical Consultant certification for the following SAP R/3 System variations: • R/3 Release 4.0, Unix, Oracle • R/3 Release 4.0, MS Windows NT, Oracle Database System Test Topics: Oracle 8 1. Oracle 8 Database Architecture in the R/3

Environment • Be familiar with Oracle processes and files • Understand the Oracle redo log

mechanism • Understand Oracle mechanisms to startup

and shutdown the database • Understand the Oracle ops$ connect

mechanism • Be familiar with the SAP R/3 naming

conventions for Oracle files • Schedule database administration tasks • Configure the Oracle cost-based optimizer

in conjunction with R/3 2. Database Backup Strategy

• Understand R/3 System security aspects relative to the Oracle database

• Be familiar with SAP database backup tools

• Be familiar with backup and archive types • Use SAP tools to plan and implement

backup strategies • Use the CCMS for backup maintenance • Schedule backup execution and monitor

backups 3. SAP Tape Management

• Use SAP tools for tape initialization • Understand tape management and

selection by SAP tools • Be familiar with the tape structures used by

SAP tools 4. Database Restore and Recovery

• Understand Oracle recovery types and mechanisms

• Be able to handle Oracle media errors • Run a restore of SAP database backups • Be familiar with all SAP recovery phases

5. Storage Management and Problem Avoidance • Be familiar with disk space requirements • Understand storage space management • Verify that the setup of file systems,

directories, and devices comply with SAP data security and performance standards

• Be familiar with SAP R/3 Oracle naming conventions for tablespaces

• Understand database fragmentation • Schedule and understand database

monitoring • Analyze, plan, and schedule database

reorganization • Be familiar with the concepts and

conventions for modifications of very large Oracle databases

• Understand the advantages and disadvantages of an Oracle raw device implementation

• Configure an R/3 System using Oracle with raw devices for the data areas

6. Monitoring the Database

• Be familiar with R/3 System database administration tasks relative to Oracle

• Use SAP database monitoring tools • Monitor database freespace situations • Monitor database backups • Monitor database performance • Be familiar with basic aspects of Oracle

database tuning • Be familiar with database performance

monitoring • Be familiar with SQL* statement tuning • Be familiar with database index monitoring • Monitor database shared cursor cache

performance • Resolve database performance problems • Resolve "archiver stuck" situations • Handle disk crashe

© SAP AG 22

7. Top Ten Problems - Most common activities • Handle Oracle tablespace overflows • Resolve archiving errors • Resolve table/index problems • Manage rollback segments and temporary

segments

• Resolve backup and tape errors • Use and understand database freespace

checks 8. Oracle 8 Performance Optimization

© SAP AG 23

1.2.3.2 Informix Certification candidates applying for an Informix oriented certification must successfully complete the Informix Database Administration test module together with an R/3 Operating System test module and the R/3 Basis test module. The Informix test currently applies towards the Technical Consultant certification for the following R/3 System variants: • R/3 Release 4.0, Unix, Informix • R/3 Release 4.0, MS Windows NT, Informix Database System Test Topics: Informix 1. Installation checks

• Be familiar with system configurations having one or more R/3 System Instance and one or more Informix database instance

• Identify and distinguish between text files, binary executables, R/3 System specific data files, and Informix raw device files

• Verify that the setup of the file systems, directories, and Informix raw devices comply with SAP data security and performance standards

• Be familiar with the administrative, security, and performance issues relating to Informix logs and to the logdbs, physdbs and rootdbs dbspaces

• Identify and maintain the $ONCONFIG parameters which are critical for R/3 System data security and performance

• Identify the $ONCONFIG parameters influenced by the operating system level configuration, such as operating system level mirroring versus Informix mirroring, or an increase in the number of CPUs

• Set up and maintain secure user access for the sapr3 operating system user to data stored in the database

• Be familiar with the Unix concept of symbolic links and the administration of physical, logical, and raw devices in an Informix database and R/3 System environment

• Understand the implications of dbspace chunk layout in terms of database archive strategy and performance monitoring

• Analyze Informix database errors • Implement Network File System

configurations • Understand Informix and R/3 interprocess

communication using shared-memory and TCP/IP socket mechanisms

2. Storage management

• Implement Informix storage management standards and conventions for R/3 Systems

• Implement data security and performance conventions for dbspace/chunk layout during the installation and administration of the database

• Plan the R/3 System configuration taking into account the critical importance of the dbspaces rootdbs, logdbs and physdbs and the mapping of their primary and mirror chunks onto physical devices

• Understand the implications of the implementation of the varying forms of redundancy, such as mirroring and RAID 5, on dbspace/chunk layout

• Be familiar with the options and limitations of creating raw partitions on physic al or logical volumes

• Be familiar with the elements of space management, e.g. monitoring at dbspace, chunk, device, and table/index levels

• Use SAPDBA for database monitoring, reorganizing, extending, analyzing, and maintenance

• Understand the different ways to reorganize a dbspace

• Be familiar with the way in which an SQL request from an R/3 System to the Informix database is resolved

• Be aware of the critical importance of "update statistics" for the Informix cost-based optimizer

• Use database performance monitoring to identify and resolve system performance deficiencies

© SAP AG 24

3. Database archive and logical log backup strategy • Make decisions about the data archive and

backup strategy • Configure ON-Archive to prepare a newly

installed database for archiving and logical log backups

• Be familiar with the basic concepts of data security for an INFORMIX database and implement concrete strategies

• Understand the difference between the "data" dbspaces and the logging dbspaces - logdbs and physdbs Understand why dbspaces are archived while logical log files are backed up and why both are critical

• Use ON-Archive for archiving dbspaces and for backing-up the logical log files

• Use ONDATARTR to perform a cold restore

• Perform an emergency logical log backup to resolve a logs-full situation and later catalog the critical logs

• Be familiar with the use and limitations of the tape utility

• Implement high-availability practices in database archive and logical log backup planning

• Be familiar with sequential and parallel archiving procedures

• Differentiate between and create full and incremental database archives in attended and in unattended mode

• Use automatic logical log backup to secure your logical logs at pre-specified times when activity is low

• Implement a successful tape cycling strategy

• Implement SAP recommended archiving and backup practices and procedures

• Implement measures to reduce the likelihood of a long transaction situation

• Perform and monitor database archives and logical log backups from within R/3 using the CCMS DBA-Calendar

4. A week in the life of a DBA

• Plan and implement procedures for preventative, reactive, and periodic tasks that an Informix database administrator must perform weekly

• Implement customer specific solutions based upon their unique system requirements in terms of hardware configuration, R/3 application module and Informix database workload

5. Top problems

• Be familiar with the most common problems faced by a database administrator

• Successfully resolve problems and take measures to prevent recurrences

• Implement preventive maintenance and periodic monitoring practices to avoid problems

© SAP AG 25

1.2.3.3 MS SQL Server 7 Certification candidates applying an MS SQL Server oriented certification must successfully complete the MS SQL Server Database Administration test module together with the R/3 MS Windows NT Operating System test module and the R/3 Basis test module. The MS SQL Server test currently applies towards the Technical Consultant certification for the following SAP R/3 System variant: • R/3 Release 4.0, MS Windows NT, MS SQL Server 7 Database System Test Topics: MS SQL Server 7 1. SQL Server Architecture

• Be familiar with the NT services and processes that make up a SQL Server system

• Understand the communication interface between database client programs and the database server

• Be familiar with the NT thread concept used within SQL Server

• Understand the SQL Server storage architecture (database, file groups, files, extents, pages)

• Explain the usage of the SQL Server specific databases

• Understand the concept of transaction logging

• Explain the difference between clustered and non-clustered indexes

• Understand locking in SQL Server • Understand the different authentication

modes 2. SQL Server with R/3

• Explain the 3 tier architecture with SQL Server

• Understand the security concept used with R/3 and SQL Server

• Understand the execution path of an Open SQL statement

• Understand the connections of R/3 work processes to SQL Server

• Verify the correct file distribution of an R/3 database in SQL Server

• Explain the mapping of R/3 dictionary objects to database objects

3. Database Backups • Define the possible backup types • Understand the technical procedure of the

different backup types • Explain the necessary conditions for a

save backup strategy • Understand the SAP recommended tape

management and tape options • Perform backups using CCMS and SQL

Server tools • Understand how backups scheduled via

CCMS work • Explain how to check a database backup

4. Database Restore

• Understand the principle steps of a database restore

• Explain the possible reasons for a database restore and recovery

• Understand the difference of master files or other database files loss

• Perform a restore from history and from device

• Perform a point in time recovery 5. Regular Maintenance and Error / Alert Handling

• Explain the different regular database maintenance tasks

• Expand an R/3 database when no space is left on the volume

• Be familiar with changing SQL Server configuration parameters

• Be familiar with the locations where database error message may be seen

• Explain how to handle a full R/3 transaction log

• Explain the feature which automatically updates and creates statistics

• Understand the dynamic growth of files

© SAP AG 26

6. Database Performance Monitoring and Tuning • Understand the SQL Server memory

management • Explain how to detect a lock wait situation • Be familiar with using ST05 trace with SQL

Server

• Explain several possibilities to detect poorly qualified SQL statements

• Understand the index statistics pages • Interpret the output of the stored procedure

name cache statistics

© SAP AG 27

1.2.3.4 AS/400 (includes OS/400 and DB2/400) The R/3 - AS/400 test consists of test items covering the following areas: • R/3 - AS/400 system administration • R/3 - DB2/400 database administration Certification candidates applying an AS/400 oriented certification must successfully complete the AS/400 test module together with the R/3 Basis test module. The AS/400 test currently applies towards the Technical Consultant certification for the following SAP R/3 System variant: • R/3 Release 4.0, AS/400 (includes OS/400 and DB2/400) Database System Test Topics: AS/400: 1. DB2/400 architecture and naming conventions:

• Three-tier system • The R/3 work processes • Local and remote database access • The integration of DB/2 into the operating

system • The Integrated File System (IFS) • The R/3 file system • The R/3 libraries • The Optimizer • The SQL collection • Journaling • SQL packages • User profiles on AS/400

2. System configuration and architecture:

• Hardware requirements • Elements of system configuration • Memory pools • Job state transitions • Changing pool parameters • Disk layout • Commitment control • Displaying journal entries

• Checking the PTF level • Optimizing AS/400 performance

3. DB2/400 backup and recovery:

• Backing up the database library • The Save-While-Active option • Backing up journal receivers • Backup up IFS • Backing up SQL packages • Tape management • Restoring the database library • Restoring the SQL packages • Which objects are journaled? • Types of journal entries • Commitment boundaries • Resetting the database • Backout recovery • Forward recovery

4. DB2/400 performance monitoring tools:

• The Workload Monitor • The DB2/400 Database Monitor

© SAP AG 28

1.2.3.5 IBM DB2 UDB Certification candidates applying for an IBM DB2 UDB oriented certification must successfully complete the IBM DB2 UDB Database Administration test module together with an R/3 Operating System test module and the R/3 Basis test module. The IBM DB2 UDB test currently applies towards the Technical Consultant certification for the following R/3 System variants: • R/3 Release 4.0, Unix, IBM DB2 UDB • R/3 Release 4.0, MS Windows NT, IBM DB2 UDB The test includes functionality based on DB2 Universal Database Versions 5, 6 and 7. Datebase System Test Topics: IBM DB2 UDB 1. Database Architecture in the R/3 Environment

• Be familiar with and understand the R/3 System interfaces to DB2 on UNIX and Windows NT

• Be familiar with DB2 instances • Be familiar with database processes and

files • Understand logging using DB2’s soft

checkpoints • Understand tablespaces and DB2 types of

containers (SMS, DMS) • Understand how to configure DB2

databases and DB2 database managers • Be familiar with the R/3 naming

conventions for database files • Be familiar with database startup and

shutdown procedures • Be familiar with R/3 and database users

and implicit and explicit user authorizations on DB2 level

• Be familiar with networked database environments and server communication setup

2. Database Maintenance and Administration

• Be familiar with R/3 System database administration tasks

• Understand the database diagnostic log • Perform administrative tasks using the DB2

CLP and DB2 Control Center • Perform database backups and

tablespace backups • Be familiar with updating DB2 database

statistics • Restore a database so it may be used to

install another R/3 System • Understand R/3 System security aspects

3. Database Backup Strategy • Be familiar with DB2 database backup

tools and their process architecture • Be familiar with database and tablespace

backups including the recovery implications

• Use CCMS for backup scheduling and monitoring

• Understand the database objects which are backed up by DB2

• Be able to tune DB2 backups for optimal performance

• Be able to verify a backup image for consistency

4. Database Restore and Recovery

• Understand and be familiar with database recovery types, mechanisms, phases, and consequences

• Run a restore of database backups • Recover a database • Perform database structure changes with a

redirected restore 5. Storage Management Administration

• Be familiar with disk space requirements • Be familiar with tablespace and container

administration • Schedule and understand database

storage monitoring • Be able to extend tablespaces and

understand the implications of storage rebalancing

• Analyze, plan, and schedule table reorganization

• Understand database limits in storage management

• Be able to set up databases running on multiple page sizes

© SAP AG 29

6. Recognizing and resolving problem situations

• Be familiar with the location, contents, and analysis of DB2 diagnostic log files

• Identify and respond to a log full or database full condition without loss of data

• Handle table space overflows • Handle disk crashes • Handle R/3 DB2 password management

and error situations

• Resolve situations where DB2 cannot offload the online files

• Restore the database after the loss of a tablespace

• Restore the database using a offline backup

• Restore the database using a online backup

• Be able to retrieve the DB2 database and fixpack level

© SAP AG 30

1.2.3.6 IBM DB2/390 Certification candidates applying for an IBM DB2/390 oriented certification must successfully complete the IBM DB2/390 Database Administration test together with an R/3 Operating System test module and the R/3 Basis test module. The IBM DB2/390 test currently applies towards the Technical Consultant certification for the following SAP R/3 System variants: • R/3 Release 4.0, Unix, IBM DB2/390 • R/3 Release 4.0, MS Windows NT, IBM DB2/390 Database System Test Topics: IBM DB2/390 1. Database Architecture in the R/3 Environment

• Be familiar with and understand the R/3 System interface to DB2 on UNIX and Windows NT

• Be familiar with DB2 instances in the R/3 Environment

• Be familiar with database processes and files

• Understand the logging mechanism • Understand the tablespace and container

architecture • Be familiar with DB2 configuration aspects

in the R/3 environment • Be familiar with the R/3 naming


shutdown procedures • Schedule database administration tasks • Be familiar with R/3 and database users

and user authorizations • Be familiar with networked database

environments 2. Database Architecture in the R/3 Environment

• Be familiar with and understand the R/3 System interface to DB2 on OS/390

• Be familiar with database processes and files

• Understand the logging mechanism • Be familiar with the R/3 naming


shutdown procedures • Schedule database administration tasks • Be familiar with OS/390 security

implementations • Be familiar with HPDT/UDP support • Be familiar with Sysplex failover support • Be familiar with ICLI Client/Server support • Be familiar with ESCON connections

• Be familiar with R/3 and database users and user authorizations

• Be familiar with networked database environments



• Be familiar with and understand the meaning of database and operating system parameters and logs

• Use SAP database monitoring tools • Perform daily administrative tasks using

the database Alert Monitor • Monitor database freespace situations • Monitor database backups • Monitor database performance • Monitor database shared cursor cache

performance • Be familiar with basic aspects of database

tuning • Be familiar with SQL* statement tuning • Be familiar with database index monitoring • Be familiar with update statistics and their

verification • Manage rollback segments and temporary

segments • Use and understand database freespace

checks • Copy a database so it may be used to


4. Database Backup Strategy

• Be familiar with database backup tools • Be familiar with backup and archive types • Use database tools to plan and implement


backups

© SAP AG 31

5. Database Backup Media Management

• Use database tools for tape initialization • Understand tape management and

selection • Be familiar with the tape formats used for

backups 6. Database Restore and Recovery

• Understand and be familiar with database recovery types, mechanisms, and phases

• Be able to deal with backup media errors • Run a restore of database backups • Recover a database

7. Storage Management Administration

• Be familiar with disk space requirements • Understand storage space and volume

management • Verify that the setup of filesystems,


• Be familiar with SAP naming conventions for tablespaces


storage monitoring • Analyze, plan, and schedule database

reorganization Be familiar with the concepts and

conventions for modifications of very large databases


• Be familiar with typical recovery cases and steps necessary to reimport data

• Be familiar with the location, contents, and analysis of diagnostic files


• Handle table space overflows • Handle disk crashes • Resolve archiver stuck situations • Resolve database performance problems • Resolve archiving errors • Resolve table/index problems • Resolve backup and tape errors • Resolve situations where DB2 cannot

offload the active log • Restore a database by doing a data and

log restore • Restore the archive log without downtime • Restore the database after the loss of a

data devspace • Restore the database using incremental

backups • Restore the database by importing log

backups • Repair the database logs in different log

modes

© SAP AG 32

1.3 Technical Consultant Certification 2000 Requirements This section describes the topics covered in each of the three test modules.

Database System

DB2 UDB


R/3 System Administration (Release 4.6B incl. Workplace)

OS/400 DB2/400

Informix

Oracle UNIX for R/3

MS Windows NT for R/3

MS SQL Server

DB2/390

© SAP AG 33

1.3.1 R/3 Basis Certification 2000

1.3.1.1 R/3 Basis Certification 2000 Requirements The R/3 Basis test module covers the R/3 Basis areas: • R/3 System administration • Workload analysis • Software logistics • Data archiving • mySAP.com Workplace Each certification candidate must successfully complete the R/3 Basis test and the corresponding operating system and database test modules. The goal of the R/3 Basis test is to establish whether a test candidate thoroughly understands the R/3 Basis. Certification candidates can prepare themselves for the R/3 Basis test by attending the respective R/3 Technical Core Competence courses and other R/3 Basis courses (BC305, BC315, BC325, BC350, EWB10, EWC14), and through gaining supplementary practical experience. To prepare best for data archiving tasks, certification candidates can order the Documentation 'Managing SAP Data Archiving Projects' or get the latest version at: http://service.sap.com/data-archiving. Please note that access to on-line documentation or to a R/3 System is not available. The 2 hour examination consists of 80 multiple choice questions based on the functionality and features of the R/3 4.6B and Workplace areas specified below: R/3 Basis System Test Topics: R/3 System Administration 1. Starting and Stopping the R/3 System

• Be familiar with the operating system programs and requirements for starting and stopping R/3

• Use the startsap and stopsap programs to startup and shutdown Unix-based R/3 Systems

• Use the SAP Service Manager to startup and shutdown Windows NT based R/3 Systems

• Know the startup and shutdown sequences for R/3 System components

• Understand the function of the R/3 System profiles and maintain them using CCMS

• Use CCMS to administer local and remote R/3 Instances

• Use operating system level procedures to administer local and remote R/3 Instances

• Be familiar with correct handling procedures in response to uncontrolled shutdown or hardware failure

2. Background Processing

• Run background jobs based on event triggering

• Create Class-A background jobs using operation modes



© SAP AG 34

• Be familiar with external program functionality support and related security limitations

• Schedule system maintenance jobs to remove old log entries

• Schedule system performance collector jobs

• Maintain background processing profile parameters

• Be familiar with security authorizations • Use the job scheduling programming

interface (background API) to design complex scheduling solutions and to control user access to background resources

3 .Spooling and Printing

• Plan, set up, and manage LAN and WAN based R/3 System printing environments

• Plan and implement practices and standards to meet critical printing and secure printing requirements

• Plan and implement practices and standards in terms of high availability and mass printing requirements

• Be familiar with practices and standards for Customizing the printing environment for application specific requirements

• Be familiar with the limitations and trade-offs involved in printing across a remote connection

• Implement effective printer naming conventions

• Use authorizations to control printer usage • Be familiar with SAP provided tools and

techniques for printer administration 4. User Connections

• Be familiar with the processes and options available to administrators for connecting to the R/3 System

• Administer R/3 user front-ends and implement logon load balancing

• Administer the distribution of application server resources

• Implement R/3 System high availability conventions and practices

• Implement security conventions and practices in terms of operating system and networking issues

• Be familiar with the use and implementation of SAProuter

• Integrate non-SAP hardware and networking practices in the R/3 environment

• Integrate mySAP.com components into an existing R/3 environment

5. User Administration

• Be familiar with the tasks and responsibilities of administrators for creating, managing, and controlling access to the R/3 System and its data

• Be familiar with the various R/3 user types and their functions

• Administer the R/3 System users, operating system users, and database users necessary for R/3 operations

• Manage and create new users, groups, and profiles using the respective R/3 transactions

• Manage and create new users on the Internet Transaction Server

• Implement 3-tiered authorization control within the R/3 System

• Use standard R/3 System transactions to trace user activity and transactions, verify authorizations, and display user authorizations

• Transport client specific user objects between R/3 Systems or between clients

• Be familiar with monitoring active users • Implement a central user administration

within a mySAP.com landscape 6. Alert Monitoring

• Use the R/3 System Alert Monitors to recognize critical situations during R/3 System runtime and in operating system, database, and network environments

• Monitor the mySAP.com Workplace components (Internet Transaction Server, Web Server) to recognize critical situations during R/3 System runtime and in operating system, database, and network environments

• Interpret the color scheme used with the Alert Monitors

• Recognize system performance bottlenecks and system disruptions as displayed by the Alert Monitors

• Maintain Alert Monitor threshold values and adjust them to meet customer-specific requirements

7. Troubleshooting

• Be familiar with the 3 categories of problem situations in the R/3 System diagnostic road map: start/stop problems, runtime problems, and performance problems

© SAP AG 35

• Verify the integrity of an R/3 System to determine whether all software, hardware, and configuration requirements have been met

• Determine the source of R/3 System runtime problems by analyzing the R/3 System logs, operating system logs, and database log files

• Be familiar with R/3 System process management concepts and conventions

• Use the CCMS to monitor the R/3 System interface to the operating system and database components

Workload Analysis 1. Performance Problems due to Expensive

Selects • R/3 Basis Test Topic - Workload Analysis • Tuning expensive selects • Finding expensive selects • SQL Trace • Explain SQL

2. Performance Problems due to ABAP Program

Buffering • Performance consequences of having a

small buffer • Monitoring the ABAP buffers • Tuning procedures when using small

ABAP buffers 3. Table Buffering in R/3

• Types of buffering • When tables may be buffered

4. Performance Bottlenecks due to Load from

External Sources • Effects of external programs on R/3

performance • Identifying external programs causing load • Typical external load

5. Memory Management in the R/3 System

• Memory management • ROLL/PAGE areas in R/3 • ROLL/PAGE bottlenecks in R/3

6. SAP Wait Time vs. Operating System Wait

Time • SAP wait time • Operating system wait time

• Effects of operating system and R/3 wait time on R/3 performance

• Identifying SAP and operating system wait time problems in R/3

7. The ABAP Trace Tool (ATRA)

• ATRA tool • ABAP runtime analysis • Use of ATRA in analyzing performance-

critical reports 8. ALE Optimization

• Be familiar with the analysis and optimization of performance bottlenecks caused by ALE communication in an R/3 system. The knowledge of customizing R/3 systems for ALE is not required.

Software Logistics 1. R/3 System Landscape planning

• Be familiar with the development, quality assurance, and production system roles and their distribution to R/3 Clients in one-, two-, and three-system landscapes

• Understand the advantages of having a 3 system R/3 landscape and the limitations of one-system and two-system landscapes

• Plan the architecture of an R/3 System landscape based upon development requirements and hardware resources

• Plan the architecture of an mySAP.com landscape using the mySAP.com Workplace

2. Setup of the R/3 Development System

• system landscapes • Be familiar with the purposes and

procedures for setting R/3 System Change Options and client Set up the transport system at the operating system level and be familiar with the transport system interface to the host operating system

• Use transaction SE06 / STMS to set up the Workbench Organizer for one-, two-, and three-attributes

• Be familiar with the function and use of the Client Copy tool to create new R/3 Clients from existing clients

3. R/3 Implementation Process

• Be familiar with the 5 types of R/3 System change levels: Customizing, Customer

© SAP AG 36

Developments, Enhancements, Modifications, Advance Corrections

• Perform Customizing tasks and automatically save the changes to a Customizing change request

• Create repository objects and save them to a change request

• Release change requests for transport • Be familiar with version management and

be able to locate previous versions of repository objects

• View the contents of change requests • Be familiar with the Workbench Organizer

(WBO), Customizing Organizer, and the Implementation Guide (IMG) and their functions in change request management

• Differentiate between client-dependent and client-independent changes

• Differentiate between transportable and local change requests

• Be familiar with development classes and how they are used to define an object’s transport path and to group objects

• Be familiar with the ”original system” concept for repository objects

• Use SAP Software Change Registration (SSCR) to register developers and to modify SAP repository objects

4. Setup and Maintenance of an R/3 System

within a System Landscape • Be familiar with the client copy and client

transport tools and how they are used to build an R/3 System landscape

• View the contents of system transport buffers

• Be familiar with the use of the ”tp” command and its transport management role

• Analyze transport log files to verify the success of the import of transport requests

• Be familiar with the Transport Management System (TMS)

• Understand the importance of number range initialization when copying clients

5. Advanced Transport Issues

• Be familiar with the sequence of processing when importing ABAP Dictionary objects

• Be familiar with the roles of the R3trans and tp transport programs during imports

• Be familiar with the function and structure of R/3 System tables relevant to imports

• Monitor import/export return codes and analyze errors at the operating system and R/3 System levels

• Copy a complete development class into one change request using the Workbench Browser

• Be familiar with the behavior of delivery classes and their significance when using client copy and client transport tools, and during imports and upgrades

• Observe established conventions and standards when releasing changes to downstream systems

• Be familiar with the limitations of using the automatic import functionality for downstream systems

6. Complex System Landscapes

• Be familiar with standards used in extending the standard 3-system landscape environment to 4 or more systems

• Be familiar with procedures for transporting between multiple Development Systems and the Integration System

• Be familiar with how the use of relocations transports provides managed development and transport control through the ”check-out/check-in” functionality

7. Upgrading a System Landscape

• Develop and implement an optimal upgrade strategy

• Register an SAP-owned repository object for modification

• Be familiar with the different database archiving options used during R/3 Upgrades

• Understand an SPDD adjustment of an ABAP Dictionary object

• Understand an SPAU adjustment of R/3 System objects

• Be familiar with the SAP Enhancement Concept and adding new functionality to R/3

• Be familiar with the use of the Online Correction Service (OCS) and Support Packages for program corrections and patches

8. Security

• Be familiar with the SAP Secure Network Communication concepts.

© SAP AG 37

Data Archiving 1. Why Archiving 2. Be familiar with Data Archiving

3. Perform a Data Archiving Process 4. Setup a Data Archiving project 5. Access archived data

© SAP AG 38

1.3.2 Operating System for Certification 2000 The R/3 - Operating System tests are available for the following platforms: • MS Windows NT • Unix • AS/400 (includes the operating system OS400

and database system DB2/400 → described in the section Database System Test Modules)

The goal of the R/3 Operating System tests is to establish whether a test participant thoroughly understands the R/3 System interface to a supported host operating system. Certification candidates can prepare themselves for the R/3 Operating System tests by attending the respective R/3 Technical Core Competence courses (BC3xx series), the operating system and networking training courses, and through gaining supplementary practical experience. A thorough understanding of the Installation And Upgrade Guide is required. Please note that access to on-line documentation or to a R/3 System is not available. The 1 hour examination consists of 40 multiple choice questions based on the functionality and features of the R/3 4.6B and Workplace areas specified below:

Database SystemOperating SystemR/3 Basis System

UNIX for R/3

MS WindowsNT for R/3

© SAP AG 39

1.3.2.1 Unix and Windows NT for Certification 2000 Requirements Operating System Test Topics: Unix and Windows NT 1. Installation overview

• Identify the local and system-wide (global) shared file and directory resources in a networked R/3 environment

• Identify the operating system and R/3 processes and understand their basic functions

• Be familiar with R/3 inter-process communication within an SAP network

• Be familiar with the significance of the SAP System Number and its use in a networked R/3 environment

2. Installation planning and prerequisites

• Be familiar with the system sizing and layout factors which are used when customers order hardware for an R/3 System

• Be familiar with R/3 System data security and performance requirements

• Identify incorrect disk layout plans and implement measures to bring them into compliance with data security and performance standards

• Review system sizing and device layout plans

• Discuss installation activities with customers

• Acquire and review R/3 installation manuals and SAP Notes before beginning an installation

• Develop a complete R/3 Installation strategy before beginning an installation

3. R/3 System Definition

• Distribute critical database, operating system, and R/3 Instance components to comply with SAP disk layout standards

• Be familiar with optimal and minimal disk layout configurations

• Be familiar with RAID implementations and the advantages and disadvantages of using RAID technology

• Be familiar with the advantages and disadvantages of using device mirroring technology

• Use the SAP tools - R3SETUP, saplicense, memlimits, sappfpar

• Be familiar with the operating system level directories, parameter files, and log files

• Implement security and performance measures in the setup of a Windows NT Domain for one or more SAP Instances

• Perform pre-installation checks and setup activities - hardware and software checks, create domain users, database software installation

• Be familiar with the installation steps for an R/3 Central Instance, to create and load the R/3 database, to import ABAP report loads, and for a Dialog Instance

• Use the Workbench Organizer to setup systems in an R/3 System Landscape

• Set up directory sharing for distributed R/3 Instances in a LAN environment

• Backup the R/3 System and perform other post installation activities

• Verify an R/3 System at the hardware, operating system, network, database, and R/3 Instance levels

4. Desktop Configuration

• Advise customers on R/3 Desktop integration strategies based upon their hardware resources and organizational requirements

• Implement an R/3 Desktop integration plan to minimize the administration expenditure for upgrading and maintaining the Front-end software

• Be familiar with TCP/IP communication and networking concepts and practices

• Install and upgrade the components of the SAP Front-end Software in heterogeneous hardware and network environments

• Be familiar with handling and configuring the Desktop Software installation

• Operating System Test Topics (cont.) • Install and set up the Desktop Software for

local file access and for access over a LAN • Be familiar with the advantages and

disadvantages of local and LAN file access and installation methods

• Be familiar with the special installation strategies for R/3 Front-end Software installations over remote connections and in WANs

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5. Set up SAP Remote Connection • Be familiar with the current LAN and WAN

networking protocols and standards supported and required by SAP

• Be familiar with the SAP worldwide support network infrastructure and the concept of 24 hour support

• Establish a connection to an SAP Server system and download files

• Establish a remote connection to SAP and test the connection

• Understand the SAProuter concept and its role in remote connection to SAP

• Configure SAProuter to communicate with network devices using unofficial IP addresses

• Be familiar with the saprouttab file format and usage

• Be familiar with the SAProuter programs startup and runtime requirements and restrictions

• Be familiar with hardware router configuration and implementation concepts, standards, and security requirements

• Restrict access into an SAP System by configuring SAProuter to work with a hardware router

• Setup the R/3 System for SAPNet – R/3 Front-end (Online Service System) and be familiar with its function and usage

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1.3.3 Database System for Certification 2000 The Database Administration tests are available for the following platforms: • Oracle 8 • Informix • MS SQL Server 7 • IBM DB2 UDB • IBM DB2/390 • IBM DB2/400 (includes the operating system

OS400 and database system DB2/400 → described in this section)

The goal of the R/3 Database Administration tests is to establish whether a test participant thoroughly understands the R/3 System interface to a supported database system. Certification candidates can prepare themselves for the R/3 Database Administration tests by attending the respective R/3 Database Administration course (BC5xx series), database manufacturer’s training, and through gaining supplementary practical experience. Please note that access to on-line documentation or to a R/3 System is not available. The 1 hour examination consists of 40 multiple choice questions from the Topic Areas specified below:

Database System

DB2 UDB


OS/400 DB2/400

Informix

Oracle

MS SQL Server

DB2/390

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1.3.3.1 Oracle 8 for Certification 2000 Requirements Certification candidates applying for an Oracle oriented certification must successfully complete the Oracle Database Administration test module together with an R/3 Operating System test module and the R/3 Basis test module. The Oracle test currently applies towards the Technical Consultant certification for the following SAP R/3 System variations: • Certification 2000: Unix/Oracle • Certification 2000: MS Windows NT/Oracle Database System Test Topics: Oracle 8 1. Oracle 8 Database Architecture in the R/3

Environment • Be familiar with Oracle processes and files • Understand the Oracle redo log mechanism • Understand Oracle mechanisms to startup

and shutdown the database • Understand the Oracle ops$ connect

mechanism • Be familiar with the SAP R/3 naming

conventions for Oracle files • Schedule database administration tasks • Configure the Oracle cost-based optimizer

in conjunction with R/3 2. Database Backup Strategy

• Understand R/3 System security aspects relative to the Oracle database

• Be familiar with SAP database backup tools • Be familiar with backup and archive types • Use SAP tools to plan and implement


backups 3. SAP Tape Management

• Use SAP tools for tape initialization • Understand tape management and

selection by SAP tools • Be familiar with the tape structures used by

SAP tools 4. Database Restore and Recovery

• Understand Oracle recovery types and mechanisms

• Be able to handle Oracle media errors • Run a restore of SAP database backups • Be familiar with all SAP recovery phases

5. Storage Management and Problem Avoidance

• Be familiar with disk space requirements

• Understand storage space management • Verify that the setup of file systems,


• Be familiar with SAP R/3 Oracle naming conventions for tablespaces


monitoring • Analyze, plan, and schedule database

reorganization • Be familiar with the concepts and

conventions for modifications of very large Oracle databases

• Understand the advantages and disadvantages of an Oracle raw device implementation

• Configure an R/3 System using Oracle with raw devices for the data areas

6. Monitoring the Database

• Be familiar with R/3 System database administration tasks relative to Oracle

• Use SAP database monitoring tools • Monitor database freespace situations • Monitor database backups • Monitor database performance • Be familiar with basic aspects of Oracle

database tuning • Be familiar with database performance

monitoring • Be familiar with SQL* statement tuning • Be familiar with database index monitoring • Monitor database shared cursor cache

performance • Resolve database performance problems • Resolve "archiver stuck" situations • Handle disk crashes

7. Top Ten Problems - Most common activities

• Handle Oracle tablespace overflows

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• Resolve archiving errors • Resolve table/index problems • Manage rollback segments and temporary

segments • Resolve backup and tape errors

• Use and understand database freespace checks

8. Oracle 8 Performance Optimization

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1.3.3.2 Informix for Certification 2000 Requirements Certification candidates applying for an Informix oriented certification must successfully complete the Informix Database Administration test module together with an R/3 Operating System test module and the R/3 Basis test module. The Informix test currently applies towards the Technical Consultant certification for the following R/3 System variants: • Certification 2000: Unix/Informix • Certification 2000: MS Windows NT/Informix Database System Test Topics: Informix 1. Installation checks

• Be familiar with system configurations having one or more R/3 System Instance and one or more Informix database instance

• Identify and distinguish between text files, binary executables, R/3 System specific data files, and Informix raw device files

• Verify that the setup of the file systems, directories, and Informix raw devices comply with SAP data security and performance standards

• Be familiar with the administrative, security, and performance issues relating to Informix logs and to the logdbs, physdbs and rootdbs dbspaces

• Identify and maintain the $ONCONFIG parameters which are critical for R/3 System data security and performance

• Identify the $ONCONFIG parameters influenced by the operating system level configuration, such as operating system level mirroring versus Informix mirroring, or an increase in the number of CPUs

• Set up and maintain secure user access for the sapr3 operating system user to data stored in the database

• Be familiar with the Unix concept of symbolic links and the administration of physical, logical, and raw devices in an Informix database and R/3 System environment

• Understand the implications of dbspace chunk layout in terms of database archive strategy and performance monitoring

• Analyze Informix database errors • Implement Network File System

configurations • Understand Informix and R/3 interprocess

communication using shared-memory and TCP/IP socket mechanisms

2. Storage management

• Implement Informix storage management standards and conventions for R/3 Systems

• Implement data security and performance conventions for dbspace/chunk layout during the installation and administration of the database

• Plan the R/3 System configuration taking into account the critical importance of the dbspaces rootdbs, logdbs and physdbs and the mapping of their primary and mirror chunks onto physical devices

• Understand the implications of the implementation of the varying forms of redundancy, such as mirroring and RAID 5, on dbspace/chunk layout

• Be familiar with the options and limitations of creating raw partitions on physical or logical volumes

• Be familiar with the elements of space management, e.g. monitoring at dbspace, chunk, device, and table/index levels

• Use SAPDBA for database monitoring, reorganizing, extending, analyzing, and maintenance

• Understand the different ways to reorganize a dbspace

• Be familiar with the way in which an SQL request from an R/3 System to the Informix database is resolved

• Be aware of the critical importance of "update statistics" for the Informix cost-based optimizer

• Use database performance monitoring to identify and resolve system performance deficiencies

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3. Database archive and logical log backup strategy • Make decisions about the data archive and

backup strategy • Configure ON-Archive to prepare a newly

installed database for archiving and logical log backups

• Be familiar with the basic concepts of data security for an INFORMIX database and implement concrete strategies

• Understand the difference between the "data" dbspaces and the logging dbspaces - logdbs and physdbs Understand why dbspaces are archived while logical log files are backed up and why both are critical

• Use ON-Archive for archiving dbspaces and for backing-up the logical log files

• Use ONDATARTR to perform a cold restore • Perform an emergency logical log backup to

resolve a logs-full situation and later catalog the critical logs

• Be familiar with the use and limitations of the tape utility

• Implement high-availability practices in database archive and logical log backup planning

• Be familiar with sequential and parallel archiving procedures

• Differentiate between and create full and incremental database archives in attended and in unattended mode

• Use automatic logical log backup to secure your logical logs at pre-specified times when activity is low

• Implement a successful tape cycling strategy

• Implement SAP recommended archiving and backup practices and procedures

• Implement measures to reduce the likelihood of a long transaction situation

• Perform and monitor database archives and logical log backups from within R/3 using the CCMS DBA-Calendar

4. A week in the life of a DBA

• Plan and implement procedures for preventative, reactive, and periodic tasks that an Informix database administrator must perform weekly

• Implement customer specific solutions based upon their unique system requirements in terms of hardware configuration, R/3 application module and Informix database workload

5. Top problems

• Be familiar with the most common problems faced by a database administrator

• Successfully resolve problems and take measures to prevent recurrences

• Implement preventive maintenance and periodic monitoring practices to avoid problems

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1.3.3.3 MS SQL Server 7 for Certification 2000 Requirements Certification candidates applying an MS SQL Server oriented certification must successfully complete the MS SQL Server Database Administration test module together with the R/3 MS Windows NT Operating System test module and the R/3 Basis test module. The MS SQL Server test currently applies towards the Technical Consultant certification for the following SAP R/3 System variant: • Certification 2000: MS Windows NT/MS SQL Server Database System Test Topics: MS SQL Server 7 1. SQL Server Architecture

• Be familiar with the NT services and processes that make up a SQL Server system

• Understand the communication interface between database client programs and the database server

• Be familiar with the NT thread concept used within SQL Server

• Understand the SQL Server storage architecture (database, file groups, files, extents, pages)

• Explain the usage of the SQL Server specific databases

• Understand the concept of transaction logging

• Explain the difference between c lustered and non-clustered indexes

• Understand locking in SQL Server • Understand the different authentication

modes 2. SQL Server with R/3

• Explain the 3 tier architecture with SQL Server

• Understand the security concept used with R/3 and SQL Server

• Understand the execution path of an Open SQL statement

• Understand the connections of R/3 work processes to SQL Server

• Verify the correct file distribution of an R/3 database in SQL Server

• Explain the mapping of R/3 dictionary objects to database objects

3. Database Backups

• Define the possible backup types • Understand the technical procedure of the

different backup types

• Explain the necessary conditions for a save backup strategy

• Understand the SAP recommended tape management and tape options

• Perform backups using CCMS and SQL Server tools

• Understand how backups scheduled via CCMS work

• Explain how to check a database backup 4. Database Restore

• Understand the principle steps of a database restore

• Explain the possible reasons for a database restore and recovery

• Understand the difference of master files or other database files loss

• Perform a restore from history and from device

• Perform a point in time recovery 5. Regular Maintenance and Error / Alert Handling

• Explain the different regular database maintenance tasks

• Expand an R/3 database when no space is left on the volume

• Be familiar with changing SQL Server configuration parameters

• Be familiar with the locations where database error message may be seen

• Explain how to handle a full R/3 transaction log

• Explain the feature which automatically updates and creates statistics

• Understand the dynamic growth of files

© SAP AG 47

6. Database Performance Monitoring and Tuning • Understand the SQL Server memory

management • Explain how to detect a lock wait situation • Be familiar with using ST05 trace with SQL

Server

• Explain several possibilities to detect poorly qualified SQL statements

• Understand the index statistics pages • Interpret the output of the stored procedure

name cache statistics

© SAP AG 48

1.3.3.4 AS/400 (includes OS400 and DB2/400) for Certification 2000 Requirements Certification candidates applying for an AS/400 (includes OS400 and DB2/400) oriented certification must successfully complete the AS/400 Database Administration test module together with an R/3 Operating System test module and the R/3 Basis test module. The AS/400 test currently applies towards the Technical Consultant certification for the following SAP R/3 System variations: • Certification 2000: Unix/AS/400 • Certification 2000: MS Windows NT/AS/400 Database System Test Topics: AS/400 1. DB2/400 architecture and naming conventions:

• Three-tier system • The R/3 work processes • Local and remote database access • The integration of DB/2 into the operating

system • The Integrated File System (IFS) • The R/3 file system • The R/3 libraries • The Optimizer • The SQL collection • Journaling • SQL packages • User profiles on AS/400

2. System configuration and architecture:

• Hardware requirements • Elements of system configuration • Memory pools • Job state transitions • Changing pool parameters • Disk layout • Commitment control • Displaying journal entries

• Checking the PTF level • Optimizing AS/400 performanc

3. DB2/400 backup and recovery:

• Backing up the database library • The Save-While-Active option • Backing up journal receivers • Backup up IFS • Backing up SQL packages • Tape management • Restoring the database library • Restoring the SQL packages • Which objects are journaled? • Types of journal entries • Commitment boundaries • Resetting the database • Backout recovery • Forward recovery

4. DB2/400 performance monitoring tools:

• The Workload Monitor • The DB2/400 Database Monitor

© SAP AG 49

1.3.3.5 IBM DB2 UDB for Certification 2000 Requirements Certification candidates applying for an IBM DB2 UDB oriented certification must successfully complete the IBM DB2 UDB Database Administration test module together with an R/3 Operating System test module and the R/3 Basis test module. The IBM DB2 UDB test currently applies towards the Technical Consultant certification for the following R/3 System variants: • Certification 2000: Unix/DB2 UDB • Certification 2000: MS Windows NT/DB2 UDB The test includes functionality based on DB2 Universal Database Versions 5, 6 and 7. Database System Test Topics: AS/400 1. Database Architecture in the R/3 Environment

• Be familiar with and understand the R/3 System interfaces to DB2 on UNIX and Windows NT

• Be familiar with DB2 instances • Be familiar with database processes and

files • Understand logging using DB2’s soft

checkpoints • Understand tablespaces and DB2 types of

containers (SMS, DMS) • Understand how to configure DB2

databases and DB2 database managers • Be familiar with the R/3 naming


shutdown procedures • Be familiar with R/3 and database users

and implicit and explicit user authorizations on DB2 level

• Be familiar with networked database environments and server communication setup



• Understand the database diagnostic log • Perform administrative tasks using the DB2

CLP and DB2 Control Center • Perform database backups and

tablespace backups • Be familiar with updating DB2 database

statistics • Restore a database so it may be used to


3. Database Backup Strategy • Be familiar with DB2 database bac kup

tools and their process architecture • Be familiar with database and tablespace

backups including the recovery implications

• Use CCMS for backup scheduling and monitoring

• Understand the database objects which are backed up by DB2

• Be able to tune DB2 backups for optimal performance

• Be able to verify a backup image for consistency

4. Database Restore and Recovery

• Understand and be familiar with database recovery types, mechanisms, phases, and consequences

• Run a restore of database backups • Recover a database • Perform database structure changes with a

redirected restore 5. Storage Management Administration

• Be familiar with disk space requirements • Be familiar with tablespace and container

administration • Schedule and understand database

storage monitoring • Be able to extend tablespaces and

understand the implications of storage rebalancing

• Analyze, plan, and schedule table reorganization

• Understand database limits in storage management

• Be able to set up databases running on multiple page sizes

© SAP AG 50


• Be familiar with the location, contents, and analysis of DB2 diagnostic log files


• Handle table space overflows • Handle disk crashes • Handle R/3 DB2 password management

and error situations

• Resolve situations where DB2 cannot offload the online files

• Restore the database after the loss of a tablespace

• Restore the database using a offline backup

• Restore the database using a online backup

• Be able to retrieve the DB2 database and fixpack level

© SAP AG 51

1.3.3.6 IBM DB2/390 for Certification 2000 Requirements Certification candidates applying for an IBM DB2/390 oriented certification must successfully complete the R/3 Operating System test module and the R/3 Basis test module and submit the BC530 or ES530 and ES140 course attendance certificate. The test currently applies towards the Technical Consultant certification for the following R/3 System variants: • Certification 2000: Unix/DB2-390 • Certification 2000: MS Windows NT/DB2-390 For more details please contact SAP AG, International Partner Training – Development, Irmgard Broegger. ([email protected] )

© SAP AG 52

1.4 Re-Certification 2000 Certified Technical Consultants 4.0 can register for the Re-Certification 2000 test. After successfully passing the test, the existing Technical Consultant certificate(s) will be upgraded to Technical Consultants Certificate(s) 2000. Please note that access to on-line documentation or to a R/3 system is not available. The 1 hour examination consists of 40 multiple choice questions based on the functionality and features of the R/3 4.6B and Workplace areas specified below. Topic Areas: See Certification 2000: R/3 Basis



Test Module

Key

© SAP AG 53

C Cross Industry Solutions

1 mySAP Customer Relationship Management and mySAP E-Procurement

1.1 mySAP CRM and mySAP E-Procurement Solutions – Consultant Profile 2000 for a Technical Consultant

Solutions: mySAP CRM and mySAP E-Procurement Components: SAP CRM Standardized certification tests target the skills that Technical Consultants mySAP CRM and mySAP E-Procurement Solutions should have, and the tasks for which they should be qualified. The Qualification Profile of a certified Technical Consultant mySAP CRM and mySAP E-Procurement Solutions requires that he or she can: • Advise customers on system, networking, and hardware planning in terms of security, performance,

scalability and high availability aspects for mySAP CRM/E-Procurement environments • Advise customers to implement SAP´s proven solution management strategies based on the Solution

Manager • Advise customers on mySAP CRM/E-Procurement system landscape implementations in terms of

development, quality assurance, and production environments • Advise customers on mySAP CRM/E-Procurement implementation scenarios • Describe the technical requirements of the SAP CRM System • Describe the mySAP CRM/E-Procurement architecture • Describe the mySAP CRM/E-Procurement core business scenarios Plan a mySAP CRM/E-Procurement implementation: • Plan the distribution of critical components on available systems • Plan and implement frontend and middleware components • Plan and implement load-balancing mechanisms • Plan and implement software changes distribution • Plan and implement change management procedures • Plan the production system operation and the cut over to production system operation Setup and configure mySAP CRM/E-Procurement and its components: • Implement security • Configure the related components • Perform Basis and Technical Customizing • Configure initial data downloads from SAP core systems to SAP CRM systems • Configure the Workbench Organizer/Transport system • Verify that an installation is complete and correct • Apply Plug-Ins and Add-Ons Operate and administer mySAP CRM/E-Procurement and its components: • Perform daily operation tasks • Schedule and monitor specific background jobs • Maintain delta downloads from SAP core systems to SAP CRM systems • Be familiar with the SAP CRM and SAP R/3 integration model and integration tasks • Be familiar with SAP CRM data extraction

© SAP AG 54

• Monitor tRFC/qRFC processing • Describe technical flow processing • Perform Error and Exception Handling • Identify the impact of administration tasks on core business scenarios Upgrade mySAP CRM/E-Procurement System Environments and perform upgrade related tasks: • Perform database, and operating system preparations • Analyze Dependencies between SAP CRM and other SAP components • Plan upgrades • Identify the impact of upgrade related tasks on core business scenarios Use SAP and non-SAP performance tools in mySAP CRM/E-Procurement to: • Monitor system performance • Identify major performance bottlenecks in SAP CRM System • Identify major performance bottlenecks in the Middleware and Frontend components Perform mySAP CRM/E-Procurement specific database administration tasks: • Advise customers on database backup procedures and strategies • Advise customers on how to prevent problems with the database • Perform database storage management tasks • Perform database restore and recovery tasks • Perform database performance analysis tasks. For example: • Identify the impact of database administration tasks on core business scenarios • Identify major database performance bottlenecks • Identify expensive statements Advise customers to create a SAP solution management plan: • Use the SAP Service Marketplace (http://service.sap.com) to register problems, look up SAP Notes, and

solve problems • Describe and use the SAP service and support structure • Describe and use the SAP self-services • Describe and use the SAP Solution Manager mySAP CRM and mySAP E-Procurement Technical Consultant Certification 2000 Requirements Acquire knowledge through available documentation and eLearning media

© SAP AG 55

1.2 mySAP CRM and mySAP E-Procurement Technical Consultant Certification 2000 Requirements

(To be included soon.)

© SAP AG 56

2 mySAP Supply Chain Management

2.1 mySAP SCM (including components SAP APO and SAP BW) – Consultant Profile 2000 for a Technical Consultant

Standardized certification tests target the skills that mySAP.com Technical Consultants should have, and the tasks for which they should be qualified. The Qualification Profile of a certified mySAP.com Technical Consultant for BW/APO requires that he or she can: • Advise customers on system, networking, and hardware planning in terms of security, performance,

scalability and high availability aspects for mySAP.com BW/APO environments • Advise customers to implement SAP´s proven solution management strategies based on the Solution

Manager • Advise customers on mySAP.com BW/APO system landscape implementations in terms of development,

quality assurance, and production environments • Advise customers on mySAP.com BW/APO implementation scenarios • Describe the technological requirements of the mySAP.com BW/APO System • Describe the mySAP.com BW/APO architecture • Describe the mySAP.com BW/APO core business scenarios Plan a mySAP.com BW/APO implementation. For example: • Plan the distribution of critical mySAP.com BW/APO components on available systems • Plan and implement the mySAP.com desktop components • Plan and implement the mySAP.com load-balancing mechanisms • Plan and implement the mySAP.com parallelization mechanisms • Plan and implement change management procedures for a mySAP.com environment • Plan the mySAP.com production system operation and the cut over to production system operation Setup and configure mySAP.com BW/APO and its components. For example: • Implement mySAP.com BW/APO security and performance conventions • Configure the related mySAP.com BW/APO components • Perform BW/APO Basis Customizing • Setup and Configure liveCache • Configure initial data downloads from SAP core systems to mySAP.com BW/APO systems • Configure the Workbench Organizer/Transport system for mySAP.com • Verify that an mySAP.com BW/APO installation is complete and correct • Apply Plug-Ins and Add-Ons Operate and administer the mySAP.com BW/APO and its components. For example: • Perform mySAP.com system administration activities • Perform mySAP.com daily operation activities • Schedule and monitor BW/APO specific background processing • Maintain delta downloads from SAP core systems to mySAP.com BW/APO systems • Be familiar with the BW/APO and SAP R/3 integration model and integration tasks • Be familiar with BW/APO data extraction key processes • Monitor qRFC processing • Monitor and maintain liveCache • Perform Error and Exception Handling • Identify the impact of BW/APO administration tasks on core business scenarios • Troubleshoot BW/APO problems

© SAP AG 57

Upgrade mySAP.com System Environments and perform upgrade related tasks. For example: • Perform mySAP.com, database, and operating system preparations as required • Analyze Dependencies between BW/APO and other mySAP.com components • Plan upgrades for a BW/APO environment • Identify the impact of upgrade related tasks on core business scenarios Use SAP and non-SAP performance tools to: • Monitor BW/APO system performance • Identify major performance bottlenecks in the BW/APO Systems • Identify major performance bottlenecks in the BDOC-based Interfaces • Identify major performance bottlenecks in the mySAP.com components Perform BW/APO specific database administration tasks. For example: • Advise customers on database backup procedures and strategies • Advise customers on how to prevent problems with the database • Perform database storage management tasks • Perform database restore and recovery tasks • Perform database performance analysis tasks. For example: • Identify the impact of database administration tasks on core business scenarios • Identify major database performance bottlenecks • Identify expensive statements Advise customers to create a SAP solution management plan. For Example: • Use the SAP Service Marketplace (http://service.sap.com ) to register problems, look up SAP Notes, and

solve problems • Describe and use the SAP service and support structure • Describe and use the SAP self-services • Describe and use the SAP Solution Manager Acquire knowledge through available documentation and eLearning media

© SAP AG 58

2.2 mySAP SCM (including components SAP APO and SAP BW) Certification 2000 Requirements

(To be included soon.)

Documents

Technical Consultant Certification Program