Technical Job Aids - Training Resource Center · 3 Handling of NACS Codes for Plenti Background NACS Codes are an industry-standard coding system used across the US convenience and

Technical Job Aids

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Contents:Handling of NACS Codes for Plenti

• Background 3

• NACS Codes Requirements 4–5

• NACS Codes Guidelines 6

NACS Product Code Maintenance

• Gilbarco Passport 7–9

• Verifone Topaz & Ruby2 10–11

• Wayne Nucleus 12–13

Cashier Operations

• Gilbarco 14–18

• Verifone 19–21

• Wayne 22–24

Settlement & Reconciliation Overview

• Gilbarco 25–29

• Verifone 30–34

Servicing & Support

• Plenti Help 35

• ExxonMobil Retail Help 36

3

Handling of NACS Codes for Plenti

Background

NACS Codes are an industry-standard coding system used across the US convenience and fuel retailing industry. They facilitate the ability to benchmark versus industry trends, inventory management, vendor negotiations and more.

Branded Wholesalers are already using NACS Codes for payment — they are currently referenced in the EM Card Guide (sec 1.21–1.23). NACS Codes are a critical enabler to operate the Plenti program and to capitalize on the marketing potential of this game-changing program. These three-digit codes are associated with petroleum and merchandise products and site services and will be passed in each loyalty transaction to the Plenti host where decisions on earn and redeem are made.

Prior to going live with Plenti, each site’s POS system must be properly configured. BWs are responsible for ensuring any of their company-owned or dealer sites participating in Plenti are using the NACS Codes properly.

There are two primary uses of these NACS Codes in Plenti:• Marketing Promotions: Some basic promotions will be defined as the program is executed using the

NACS Codes. For example, there may be a promotion for “triple points for premium fuel” or “double points for purchasing a car wash.” The NACS Codes must be associated with these products to execute the promotions correctly and consistently.

• Exclusions: Specific products and services are excluded from earning Plenti Points or redeeming points for purchase. These include alcohol, tobacco, lottery and certain prepaid cards. NACS Codes for these general categories must be associated with these products. If there are specific excluded items by state, they would fall under this parameter (for example, milk in PA). In accordance with your participation agreement, if there are other products that should be excluded at your sites, please bring these to ExxonMobil’s attention.

4


NACS Codes Requirements

NACS Codes Requirements:The following are the minimum requirements for defining and associating the NACS Codes to products and services:

1. All excluded items must have correct NACS Codes assigned — only to the second digit for alcohol, tobacco and lottery. For example, all alcohol products can be assigned 480 and that can be assigned at the department level (not needed on every item). The Plenti host will exclude anything in the range 480-489. Milk (461) needs to be assigned to the third digit as some states do not allow milk to participate in loyalty programs.

2. BW/sites are free to assign at a lower level of detail; for example, beer (481) and wine (483).3. Gift cards and third-party cards require the third digit detail.4. The following items must be coded to the third digit as they may be used for basic promotions:

i. All fuel sold at site (001–099) (completed during POS setup).ii. Car wash (102).iii. Mobil 1 (128).iv. General dispensed beverages. For example, hot dispensed beverage (431) and cold dispensed

beverage (432). BWs are free to code the entire category to the third digit of detail.v. General deli. (Similar to general dispensed beverages, BWs are free to code the entire category

to the third digit of detail. For example, package sandwiches/deli products (491) and prepared foods (492), etc.)

Implementation or Operating Model:All POS systems are initially configured with the NACS Codes for fuel. There are two common methods for maintaining the NACS Codes and their association with items at site:

• Locally maintained at site: Each POS system has the tools to define items, group them into departments and associate NACS Codes at item or department level.

• Centrally maintained pricebook: Items are defined centrally in a pricebook with NACS Codes correctly associated. These are then sent to each site and the local pricebook updates the POS system at each site.

There is not a requirement for a pricebook or scanning at site. However, as the Plenti program matures and promotion opportunities arise, there may be advantages in year 2 and beyond to be able to recognize products using their UPC Codes. These are typically maintained in a pricebook and captured via scanning at site.

Questions?Please contact [email protected] or call the Plenti hotline at 1-703-665-1266.

5


NACS Codes Requirements

Information and Assistance:• A current list of NACS Codes is on the next page. A list of NACS Codes is also included in the

BW Plenti Participation Agreement.• A current list of codes will be maintained on the MRC as a convenient reference, with

communications conducted by ExxonMobil should there be any changes to the list.• The detailed exclusion rules can be found in the BW Plenti Participation Agreement.• Instructions for adding or modifying the NACS Codes on each of the POS types are provided in

this manual.• Work is in progress to provide detailed instructions to maintain the NACS Codes in the four or five

most commonly used back-office systems (for example: PDI, Add Systems, Factor).• W. Capra is available to assist with implementing the NACS Codes properly and efficiently. They can

be reached at [email protected] or by phone at 1-703-665-1266.

Compliance:We are investigating methods to ensure compliance, more details to come later. This information will be passed onto Field Marketing personnel for follow-up and discussion with the BWs.

6

Minimum Requirement

NACScode Product Cateogry Description Subcategory Description

001-099 Motor Fuels

x 100-149 Vehicle Products / Services102 = Carwash 128 = Mobil 1

150-299 Aviation and Marine fuels/products300-399 Other Dispensed Fuels & Metered Products 400-409 General Merchandise

x 410-419 Tobacco420-429 Packaged Beverage

x 430-439 Dispensed Beverage431 = hot dispensed432 = cold dispensed433 = frozen dispensed

440-449 Snacks450-459 Candy

x 460-469 Dairy461- milkState specific exclusion : PA & others

470-479 Groceryx 480-489 Alcohol

x 490-499 Deli491 = packaged sandwiches/deli products492 = prepared foods493 = deli items

500-509 Food Servicex 510-519 Lotteryx 520-529 Money/Order

530 General Store service531 Home Delivery

x 532 Prepaid Cards - Purchasex 533 Prepaid Cards - Activation / Recharge

534 Membership / Loyalty535-539 Undefined Store Services540-549 Health & Beauty550-559 News/Mag560-565 Third party cards: activation, reload

x 566 Financial Prepaid Card Activate 566- Financial (eg. Visa, MC, AMEX)x 567 Financial Prepaid Card Reload 567- Financial (eg. Visa, MC, AMEX)

x 568-575 Misc Prepaid (wireless, activate, recharge, reload, bill pay)

x 576-583 Undefined Prepaid and Bill Pay – Reserved for PCATS Future Use

x 584-590 Undefined Prepaid and Bill Pay- Reserved for Proprietary Use

588 = EM gift card $25 or $10 EM coffee card or $10 EM car wash card589= EM gift card $50590 = EM gift cards $100(from card guide)

591-599 Undefined Merchandise 600-624 Packaged Fuels 625-649 Reserved for future use650-699 Vehicle Products / Services 700-799 Reserved for future use800-899 Reserved for proprietary use900-949 Negative Transactions 950-954 Tax955-956 Cash Back 957-961 Fees962-970 Tax971-998 Undefined Administrative - Reserved for future use

999 Misc


NACS Codes Guidelines for Plenti Loyalty Program

The list below contains all NACS Codes. There are certain categories which need to be specifically coded for the Plenti program. Those categories are identified by an “X” in the first column below. The Subcategory column provides the specific NACS Code to be used.

7


Gilbarco Passport

This guide is intended to help you view and update NACS product codes for the items at your Exxon or Mobil retail site.

To Access the Manager’s WorkstationSome Passport machines provide dual access to Cashier and Manager workstations. If you have dual access, use the instructions below to access the Manager’s workstation:

1) From the Cashier’s workstation, select the More button.2) Select the More button again.3) Select the Tools button.4) Select the Mgr Wkstn button.

8


Gilbarco Passport

To View/Update NACS Codes for Departments1) Select Set Up on the main Manager Workstation screen.2) Select Store.3) Select Department Maintenance.4) To view/update a department, select the department from the Department List. Select Change.5) The value in the Network Product Code field is the three-digit NACS product code assigned to the

department (e.g., General Tobacco=410, General Alcohol=480, General Lottery=510, etc.). The full three-digit NACS Code must be manually entered.

6) Select Save to keep changes or Cancel to exit without saving.7) Select Re-Assign PLUs. This assigns the NACS Code for the department to items in that department.

9


Gilbarco Passport

To View/Update NACS Codes for Items1) Select Pricing on the main Manager Workstation screen.2) Select Item.3) Search for the item you want to view/update by entering the item’s PLU/UPC, description,

department or Scan Code. Then select Search.4) Select the item you wish to view/update. Select Change.5) Select the Item Pricing – General tab.

a. The Department field may contain the department assigned to the item (e.g., Tobacco, Alcohol, Lottery, etc.). Select a department to assign.

6) Select the Item Pricing – Options tab.a. The value in the Network Product Code field is the three-digit NACS product code assigned

to item (e.g., General Tobacco=410, General Alcohol=480, General Lottery=510, etc.). The full three-digit NACS Code must be manually entered.

7) Select Save to keep changes or Cancel to exit without saving.

10


Verifone Topaz & Ruby2


To View/Update NACS Codes for Departments1) Enter Configuration Manager.2) Select Store Operations.3) Select Merchandise.4) Select Departments.5) Select a department from Select Department list on left side of screen.

a. The Product Code field may contain the three-digit NACS product code (e.g., General Tobacco=410, General Alcohol=480, General Lottery=510, etc.). To select a Product Code, select one from the drop-down box. If PLUs are assigned to a department and the department has an NACS product in the Product Code field, the Product Code for the PLU must be blank.

6) Select Save button if anything was updated.

11


Verifone Topaz & Ruby2

To View/Update NACS Codes for PLUs (items)1) Enter Configuration Manager.2) Select Store Operations.3) Select PLUs.4) On “Price Look Up Manager” screen select Retrieve PLUs button to view.5) On “Retrieve PLUs” screen enter appropriate values (PLU Number, Product Code, Department, etc.)

under “Where” to retrieve PLUs or leave fields blank to retrieve all PLUs.6) Select Retrieve Page button.7) Select specific PLU to view/change.8) On screen for specific PLU:

a. The Department field may contain the department number and description (e.g., Tobacco, Alcohol, Lottery, etc.). To select a department, select one from the drop-down box.

b. The Product Code should contain the three-digit NACS product code (e.g., General Tobacco=410, General Alcohol=480, General Lottery=510, etc.). To select a Product Code, select one from the drop-down box. If PLUs are assigned to a department and that department has a NACS product in the Product Code field, the Product Code for the PLU must be blank.

9) Select Save button if anything was updated.

12


Wayne Nucleus


To View/Update NACS Codes for Departments1) From Programming Access select Cash Register.2) Select Non-Fuel.3) Select Department.4) Select a department from the “Department Programming” screen.5) On the “Modifying Department” screen, the Host Code will contain the three-digit NACS product

code (e.g., General Tobacco=410, General Alcohol=480, General Lottery=510, etc.). Select a Host Code from the drop-down box to assign to product. If the product is assigned to a department and the department has the NACS product code in the Host Code field, the Host Code field must be left blank for the product.

6) Select OK to save and exit or Cancel to exit without saving.

13


Wayne Nucleus

To View/Update NACS Codes for Products (Items)1) From Programming Access, select Cash Register.2) Select Non-Fuel.3) Select Product.4) To perform a search of the product database, select one of the following:

a. Search on Product Number.b. Search on Product Name and enter the name of the item in the window.c. Search on PLU/UPC and scan the product with the scanner.

5) Select a specific product that you want to view.6) On the “Modify Product” screen:

a. The Department field may contain the department name (e.g., Tobacco, Alcohol, Lottery, etc.). Select a Department from the drop-down box to assign to the product.

b. The Host Code field may contain the three-digit NACS product code (e.g., General Tobacco=410, General Alcohol=480, General Lottery=510, etc.). Select a Host Code from the drop-down box to assign to the product. If the product is assigned to a department and the department has an NACS product code in the Host Code field, this field must be left blank for the product.

7) Select OK to save and exit or Cancel to exit without saving.

Cashier Operations

Gilbarco Single Loyalty — Cashier Actions

1. Scan Items and Press TENDER. 2. Ask Consumer if They Want to Use Their Plenti Card. Press YES or NO.

3. Ask Consumer to Swipe Plenti Card. 4. Ask Consumer if They Want to Use XXX Plenti Points for $X off? Press YES or NO.

14

Cashier Operations

Gilbarco Single Loyalty — Pump Messaging

1. Screen Toggles — Consumer Enters Plenti Card.

2. Press YES or NO to Accept/Decline Reward.

3. Press YES or NO to Purchase More. 4. If NO, Pump Fuel. If YES, Swipe Payment Card and Pump Fuel.

15

Cashier Operations

Gilbarco Multiple Loyalty — Cashier Actions

1. Scan Items and Press TENDER. 2. Select “Plenti Rewards.”

3. Ask Consumer to Swipe Plenti Card. 4. Ask Consumer if They Want to Use XXX Plenti Points for $X off? Press YES or NO.

16

17

Cashier Operations

Gilbarco Multiple Loyalty — Pump Messaging

1. Press LOYALTY Button. 2. Select “Plenti Rewards.”

3. Insert Plenti Card. 4. Press YES or NO to Accept/Decline Reward.

5. Press YES or NO to Purchase More. 6. If NO Was Pressed, Pump Fuel. If YES, Swipe Payment Card and Pump Fuel.

18

Cashier Operations

Gilbarco — Receipt Examples

Inside Outside

19

Cashier Operations

Verifone — Cashier Actions

1. Scan Items and Swipe Plenti Card. 2. Press TENDER.

3. Ask Consumer if They Want to Use 4. Press Payment Type TENDER and XXX Plenti Points for $X off? Consumer Swipes Payment Card. Consumer Pushes YES or NO.

20

Cashier Operations

Verifone — Pump Messaging

1. Consumer Swipes Plenti Card. 2. “XXX Points for $X Off?” Press YES or NO.

3. “Pay Here?” Press YES or NO. 4. Swipe Payment Card.

5. Select Fuel Grade and Pump Fuel. 6. Hang Up Nozzle and Check Activity.

21

Cashier Operations

Verifone — Receipt Examples

Inside Outside

22

Cashier Operations

Wayne – Cashier Actions

1. Scan Items and Swipe Plenti Card. 2. “Plenti Card Accepted.”

3. Press TENDER. 4. “ Continue with Reward Inquiry?” Press YES.

5. “Use XXX Plenti Points for $X Off?”

6. Customer Chooses to Use Points — “YES” or “NO.”

Cashier Operations

Wayne — Pump Messaging

1. Consumer Swipes Plenti Card. 2. Read Prompt and Wait for Next Screen.

3. “Use Reward?” Press YES or NO. 4. Swipe Payment Card.

5. Select Fuel Grade and Pump Fuel.

23

24

Cashier Operations

Wayne — Receipt Examples

Inside Outside

25

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General Overview of Process, Reports and Timing Gilbarco POS Version Feb. 20, 2015

27


Loyalty Sales & Redemption (High-Level) Approach Gilbarco POS Version Feb. 20, 2015

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~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~SI

TE 1

2345

67 E

xxon

Mob

il

9/12

/201

4 6

:00

CS

T1

1112

F$5

4.00

$54.

00$0

.15

9/12

/201

4 7

:00

CS

T2

1113

F$5

9.40

$59.

40$0

.16

9/12

/201

4 8

:00

CS

T3

1114

F$7

7.90

$77.

90$0

.21

9/12

/201

4 1

1:00

CS

T4

1115

F$7

2.00

$72.

00$0

.20

9/12

/201

4 1

1:00

CS

T4

1115

$2.0

09/

12/2

014

13:

00 C

ST

511

16F

$55.

50$5

5.50

$0.1

59/

12/2

014

13:

00 C

ST

511

16$5

.00

9/12

/201

4 1

4:00

CS

T6

1117

F$4

6.80

$46.

80$0

.13

9/12

/201

4 1

4:00

CS

T6

1117

nF$1

4.89

$0.8

9$1

4.00

$0.2

89/

12/2

014

14:

00 C

ST

611

17$3

.00

9/12

/201

4 1

5:00

CS

T7

1118

nF$1

1.70

$0.7

0$1

1.00

$0.2

29/

12/2

014

16:

00 C

ST

811

19nF

$15.

00$1

5.00

$0.0

0$0

.00

9/12

/201

4 1

7:00

CS

T9

1120

nF$9

.57

$0.5

7$9

.00

$0.1

89/

12/2

014

17:

00 C

ST

911

20$5

.00

9/12

/201

4 1

8:00

CS

T10

1121

nF$1

7.03

$1.0

3$1

6.00

$0.3

29/

12/2

014

18:

00 C

ST

1011

21$6

.00

Sub

-tota

l Fue

l$3

65.6

0$3

65.6

0$1

.00

Sub

-tota

l non

-Fue

l$6

8.19

$50.

00$1

.00

Tot

al S

ite$4

33.7

9$1

8.19

$415

.60

$21.

00$2

.00

Site

Tot

al:

$2.0

0Lo

yalty

Fee

on

Pts

Issu

ed:

$0.5

0

Cha

rge/

<Cre

dit>

to B

W b

ank

Acc

t:-$

18.5

0

Loya

lty U

sage

Rep

ort

Site

ID:

1234

567

Per

iod

crea

ted:

9/1

3/20

14P

ERIO

D F

rom

Sep

12

2014

12:

00 A

M T

o C

UR

REN

T

Loya

lty D

ate

Tim

eLo

yalty

IDV

olFu

el A

mt

Non

-Fue

l A

mt

Adj

ustm

ents

Tota

l Sal

eTe

rmin

alLo

yalty

Ref

#9/

12/2

014

6:0

0 C

ST

1112

14.7

70$5

4.00

$0.0

0$0

.00

$54.

00P

ump

11

9/12

/201

4 7

:00

CS

T11

1316

.247

$59.

40$0

.00

$0.0

0$5

9.40

Pum

p 2

29/

12/2

014

8:0

0 C

ST

1114

21.3

07$7

7.90

$0.0

0$0

.00

$77.

90P

ump

33

9/12

/201

4 1

1:00

CS

T11

1519

.694

$72.

00$0

.00

$0.0

0$7

2.00

Pum

p 4

49/

12/2

014

13:

00 C

ST

1116

15.1

81$5

5.50

$0.0

0$0

.00

$55.

50P

ump

55

9/12

/201

4 1

4:00

CS

T11

1712

.801

$46.

80$1

4.89

$0.0

0$6

1.69

Reg

66

9/12

/201

4 1

5:00

CS

T11

180.

000

$0.0

0$1

1.70

$0.0

0$1

1.70

Reg

77

9/12

/201

4 1

6:00

CS

T11

190.

000

$0.0

0$1

5.00

$0.0

0$1

5.00

Reg

88

9/12

/201

4 1

7:00

CS

T11

200.

000

$0.0

0$9

.57

$0.0

0$9

.57

Reg

99

9/12

/201

4 1

8:00

CS

T11

210.

000

$0.0

0$1

7.03

$0.0

0$1

7.03

Reg

10

10

Tot

als

100.

000

$365

.60

$68.

19$0

.00

$433

.79

1


Loyalty Points Value Approach Gilbarco POS Version Feb. 20, 2015

29

NO

TE:

Dat

a us

ed in

this

Net

Set

tlem

ent R

econ

cilia

tion

ex

ampl

e ar

e ta

ken

from

the

PO

S an

d D

TN re

port

s on

the

prec

edin

g pa

ge. T

his

exam

ple

uses

bas

e po

int i

ssua

nce

and

rede

mpt

ion.

Ste

p 1,

2 &

3 E

xam

ine

PO

S R

epor

t Dat

a

Val

ueP

oint

C

onve

rsio

nC

ost

Con

vers

ion

Cos

tN

etC

ost o

f Ear

ned

Poin

ts C

alcu

latio

n: (1

) T

otal

Fue

l Vol

ume

(gal

) (1

a)10

0.00

01

0.01

25$

1.

25$

T

otal

Non

fuel

Sal

es ($

) (1

b)$6

8.19

20.

0125

$

1.70

$

T

otal

Ear

ned

Poi

nt C

ost

2.95

$

Tot

al D

isco

unt (

2)(2

1.00

)$

Net

(Ear

n C

ost +

Dis

coun

t)(1

8.05

)$

Ste

p 4

Exa

min

e D

TN R

epor

t Dat

a C

harg

e / <

Cre

dit>

to B

W b

ank

Acc

t (3)

(18.

50)

$

Ste

p 5

Cal

cula

te P

OS

vs

DTN

var

ianc

e0.

45$

Ste

p 6

Rec

onci

le V

aria

nce

Ine

ligib

le It

ems

/ Sal

es T

ax ($

) (3)

$18.

192

0.01

25$

0.

45$

0.

45$

Unr

econ

cile

d V

aria

nce

0.00

$

Dat

a S

ourc

e N

otes

:

2. D

ata

from

PO

S L

oyal

ty T

rans

actio

n D

etai

l Rep

ort

Net

Set

tlem

ent R

econ

cilia

tion

Not

e: s

hade

d bo

x in

dica

tes

data

inpu

t cel

lch

arge

/ <c

redi

t>

1. D

ata

from

PO

S L

oyal

ty U

sage

Rep

ort

3. D

ata

from

DTN

Det

ail R

epor

t

Not

e: T

he e

xam

ple

assu

mes

that

the

settl

emen

t am

ount

repo

rted

by D

TN e

qual

s ac

tual

am

ount

set

tled

to B

W b

ank

acco

unt.

Thi

s ex

ampl

e on

ly in

clud

es b

ase

poin

ts.

Rec

onci

liatio

n S

teps

:

Ste

p 1.

Pul

l fue

l vol

ume

and

non-

fuel

do

llars

from

PO

SLo

yalty

Usa

ge

repo

rt.

Ste

p 2.

Pul

l red

eem

val

ue fr

om

PO

S L

oyal

ty T

rans

actio

nD

etai

l re

port.

Ste

p 3.

Cal

cula

te n

et v

alue

of e

arned

poin

t cos

t and

dis

coun

ts.

St e

p 4.

Pul

l deb

it / <

cred

it> to

BW

ba

nk a

ccou

nt a

mou

nt fr

om D

TNLo

yalty

Det

ail r

epor

t.

Ste

p 5.

Cal

cula

te v

aria

nce

betw

een

PO

S re

ports

(S

tep

3) a

nd

settl

emen

t am

ount

fou

nd o

n D

TN

Loya

ltyD

etai

l rep

ort(

Ste

p 4).

Ste

p 6.

Rec

onci

le v

aria

nces

usi

ng

DTN

Loy

alty

Det

ail r

epor

t. In

thi

s ex

ampl

e, th

e va

rianc

e is

due

to

inel

igib

le it

ems

or s

ales

tax.

Oth

er

poss

ible

varia

nces

may

be

due

to

prom

otio

nal p

oint

s or

tim

ing

diffe

renc

es.

1

2 3 4 5

6


Loyalty Points Value Approach Gilbarco POS Version Feb. 20, 2015

30

Page

To

pic

Des

crip

tion

1 O

verv

iew

Gen

eral

ove

rvie

w o

f pro

cess

, rep

orts

& ti

min

g

2 Lo

yalt

y Sa

les

& R

edem

ptio

n (H

igh-

Leve

l) A

ppro

ach

Des

crib

es h

igh-

leve

l set

tlem

ent r

econ

cilia

tion

appr

oach

(loy

alty

sal

es b

ased

)

3 Lo

yalt

y Po

ints

Val

ue A

ppro

ach

Des

crib

es d

etai

l-le

vel s

ettle

men

t rec

onci

liatio

n ap

proa

ch (l

oyal

ty p

oint

s ba

sed)

4 Lo

yalt

y Po

ints

Val

ue A

ppro

ach

with

Rec

onci

liatio

n Te

mpl

ate

Con

tain

s re

conc

iliat

ion

tem

plat

e fo

r loy

alty

poi

nts

base

d ap

proa

ch

Exxo

nMob

il –

Prop

rieta

ry

Vers

ion

Feb.

20,

201

5


Verifone POS (excludes New Jersey retail locations)

31

• Lo

yalty

Mem

bers

ear

n po

ints

an

d re

deem

poi

nts

thro

ugho

ut

day

• A

ll si

tes

have

loya

lty re

port

s fo

r D

ay 0

via

PO

S at

end

of d

ay:

• R

edem

ptio

n am

ount

(in

dol

lars

)

• Lo

yalty

fuel

vol

ume

(in

gal

lons

)

• Lo

yalty

non

-fue

l sal

es

(in d

olla

rs)

Pro

duct

Poi

nt V

alue

s:

• 1

gallo

n of

fuel

= 1

poi

nt

• $1

non

-fue

l sal

es =

2 p

oint

s • 

1 po

int =

$0.

01

• Lo

yalty

fee

= 25

% o

f Iss

ued

poin

ts

DTN

pro

vide

s de

taile

d lo

yalty

poi

nt

stat

emen

ts o

f Day

0 lo

yalty

act

ivity

to a

ssis

t w

ith re

conc

iliat

ion:

• Tr

ansa

ctio

n le

vel,

by s

ite (f

or s

ettli

ng

with

dea

lers

)

• Su

mm

ary

repo

rt fo

r all

of a

BW

's s

ites

• Lo

yalty

Pro

vide

r and

Ex

xonM

obil

sett

lem

ent

vend

ors

proc

ess

Day

0 a

ctiv

ity

• D

ebits

/cre

dits

app

lied

(net

) to

Bra

nded

Who

lesa

ler (

BW

) ban

k ac

coun

t for

Day

0 lo

yalty

act

ivity

• B

Ws

get s

umm

ary

of c

redi

t car

d an

d lo

yalty

act

ivity

(CC

M)

Day

0

Day

1

Day

2

Ret

aile

r Set

tlem

ent H

elp

Des

k 1-

800-

413-

9966

opt

. 7

Mon

day–

Frid

ay

8am

–6pm

EST

Loya

lty D

etai

l - S

ite

Sept

embe

r 12,

201

4BW

666

666

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

Tran

s

Tran

sact

ion

Loya

ltyTr

ans

Inel

igib

leTo

tal

$$ V

alue

Tota

l

Dat

eM

embe

rFu

el/

Tota

lTr

ans

Sal

es/

that

ear

ned

of P

oint

sIs

sued

Tim

eTr

ans

IDA

ccou

ntno

n-Fu

el(in

cl ta

x)Ty

peS

ales

Tax

poin

tsR

edee

med

Val

ue

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

~~~~

SITE

123

4567

Exx

onM

obil

9/12

/201

4 6

:00

CS

T1

1112

F54

.00

$

10

054

.00

$

0.15

$

9 /

12/2

014

7:0

0 C

ST

211

13F

59.4

0$

100

59.4

0$

0.

16$

9 /12

/201

4 8

:00

CS

T3

1114

F77

.90

$

10

077

.90

$

0.21

$

9 /

12/2

014

11:

00 C

ST

411

15F

72.0

0$

100

72.0

0$

0.

20$

9 /12

/201

4 1

1:00

CS

T4

1115

170

2.00

$

9 /

12/2

014

13:

00 C

ST

511

16F

55.5

0$

100

55.5

0$

0.

15$

9 /12

/201

4 1

3:00

CS

T5

1116

170

5.00

$

9 /

12/2

014

14:

00 C

ST

611

17F

46.8

0$

100

46.8

0$

0.

13$

9 /12

/201

4 1

4:00

CS

T6

1117

nF14

.89

$

10

00.

89$

14

.00

$

0.28

$

9 /

12/2

014

14:

00 C

ST

611

1717

03.

00$

9 /12

/201

4 1

5:00

CS

T7

1118

nF11

.70

$

10

00.

70$

11

.00

$

0.22

$

9 /

12/2

014

16:

00 C

ST

811

19nF

15.0

0$

100

15.0

0$

-$

-$

9 /12

/201

4 1

7:00

CS

T9

1120

nF9.

57$

10

00.

57$

9.

00$

0.18

$

9 /

12/2

014

17:

00 C

ST

911

2017

05.

00$

9 /12

/201

4 1

8:00

CS

T10

1121

nF17

.03

$

10

01.

03$

16

.00

$

0.32

$

9 /

12/2

014

18:

00 C

ST

1011

2117

06.

00$

Sub

-tota

l Fue

l36

5.60

$

365.

60$

1.00

$

Sub

-tota

l non

-Fue

l68

.19

$

50

.00

$

1.00

$

Tot

al S

ite43

3.79

$

18

.19

$

41

5.60

$

21

.00

$

2.00

$

Site

Tot

al:

2.00

$

25

.0%

Var

iabl

e Fe

e on

Pts

Issu

ed:

0.50

$

C

harg

e/<C

redi

t> to

BW

ban

k A

cct:

(18.

50)

$


General Overview of Process, Reports and Timing Verifone POS Version Feb. 20, 2015

32


Loyalty Sales & Redemption (High-Level) Approach Verifone POS Version Feb. 20, 2015

33

PO

S R

epor

ts

DTN

Set

tlem

ent

Rep

ort

Sett

lem

ent

Rec

onci

liatio

n St

eps

See

next

pag

e fo

r com

plet

ion

of

reco

ncili

atio

n te

mpl

ate.

REP

OR

TS N

EED

ED

• Ve

rifon

e PO

S R

epor

ts (a

vaila

ble

end

of d

ay) • 

Loya

lty T

rans

actio

ns

App

rove

d by

Hos

t • 

Loya

lty D

isco

unts

/ R

edem

ptio

ns

• D

TN S

ettle

men

t Rep

ort (

avai

labl

e tw

o da

ys a

fter

tran

sact

ion

date

) • 

Loya

lty D

etai

l — S

ite

OB

JEC

TIV

E En

sure

PO

S lo

yalty

repo

rts

can

be ti

ed

back

to n

et s

ettle

men

t am

ount

. A

PP

RO

AC

H

Estim

ate

the

valu

e of

poi

nts

issu

ed

usin

g fu

el v

olum

es a

nd n

on-f

uel s

ales

as

repo

rted

on

the

POS

loya

lty re

port

s.

Com

pare

this

est

imat

e to

the

amou

nt

repo

rted

on

the

DTN

Loy

alty

Det

ail

repo

rt (s

houl

d al

so e

qual

the

sum

of

loya

lty p

rogr

am d

ebits

, cre

dits

and

fees

on

the

CC

M R

epor

t). U

se th

e In

elig

ible

Sa

les/

Sale

s Ta

x to

tal t

o ac

coun

t for

th

ose

item

s.

STA

NLo

yAct

#Fu

elV

olum

eN

onFu

elTk

tDis

cS

aleA

mt

Trac

e N

umbe

r

110

1112

54.0

014

.770

0.00

0.00

54.0

01.

0000

0000

120

1113

59.4

016

.247

0.00

0.00

59.4

02.

0000

0000

130

1114

77.9

021

.307

0.00

0.00

77.9

03.

0000

0000

140

1115

72.0

019

.694

0.00

2.00

70.0

04.

0000

0000

150

1116

55.5

015

.181

0.00

5.00

50.5

05.

0000

0000

160

1117

46.8

012

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14.8

93.

0058

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6.00

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011

180.

000.

000

11.7

00.

0011

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7.00

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0018

011

190.

000.

000

15.0

00.

0015

.00

8.00

0000

0019

011

200.

000.

000

9.57

5.00

4.57

9.00

0000

0020

011

210.

000.

000

17.0

36.

0011

.03

10.0

0000

00To

tal F

uel S

ales

:36

5.60

Tot

al F

uel V

olum

e:10

0.00

0To

tal N

onfu

el S

ales

:68

.19

Tota

l Tkt

Dis

c:21

.00

9/12

/201

4 1

3:00

CS

T

9/12

/201

4 1

4:00

CS

T

9/12

/201

4 1

5:00

CS

T

9/12

/201

4 1

6:00

CS

T

9/12

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Loyalty Points Value Approach Verifone POS Version Feb. 20, 2015

34

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Loyalty Points Value Approach Verifone POS Version Feb. 20, 2015

35

Servicing & Support

Plenti Help

Servicing and supporting our consumers is important to our success. With the launch of Plenti, the importance grows even more. Listening to consumers’ problems and then knowing where to go for help is the name of the game. With Plenti, most consumer issues can be addressed by one of two sources of help:

• Plenti Help (Plenti.com, Plenti mobile app or Plenti Call Center: 1-855-PLENTI1).• Card Site Device Help Desk: Call your CSD support number listed in your card guide and select the

appropriate prompt for loyalty support. For your added convenience, the POS numbers are: Gilbarco and Verifone: 1-866-603-6483, Wayne: 1-800-866-6762.

Consumer FAQs Correct Source of HelpI lost my card, how can I get another? This is a question about the Plenti program. To help

this consumer in-store, you can offer them another Plenti card and let them know they can merge the two accounts by calling the Plenti Call Center at 1-855-PLENTI1.

I was looking over my receipts earlier this morning, and I noticed that I didn’t receive any points for buying my cigarettes. Can you help me out?

This is a question about the Plenti program. Explain to the consumer that some items are not eligible for Plenti points (such as alcohol, tobacco and lottery). Show the consumer the product exclusions guide placed at your register. If they are still confused, direct them to contact Plenti for more information (Plenti.com, the Plenti app or the Plenti Call Center found on the back of the card: 1-855-PLENTI1).

The technology at your site is running correctly when it does NOT give points for these items.

My account is telling me that I used 2,000 points over the weekend at this location, but I’m positive I didn’t use my card here. Can you help me?

This is a question about the Plenti program. It is unlikely that the technology at the site malfunctioned, and it is more likely a fraudulent charge. You should direct the consumer to the Plenti Call Center number found on the back of their card: 1-855-PLENTI1.

Can I get help finishing sign-up for Plenti? This is a question about the Plenti program. This consumer needs help signing up for their Plenti account. You should direct the consumer to Plenti.com or the Plenti app. If the consumer doesn’t have access to the Internet or a smart phone, tell them to call the Plenti Call Center number on the back of their card: 1-855-PLENTI1.

Can I change my personal information with Plenti? This is a question about the Plenti program, specifically a question about their Plenti personal information. You should direct the consumer to Plenti.com or the Plenti app.

36

Servicing & Support

ExxonMobil Retail Help

Call your CSD support number listed in your card guide and select the appropriate prompt for loyalty support. For your added convenience, the POS numbers are: Gilbarco and Verifone: 1-866-603-6483, Wayne: 1-800-866-6762.

Consumer FAQs Correct Source of HelpI tried using my points at the gas pump just now, and it gave me an error. My account tells me I have points saved up, so I’m very confused.

This is a question about the Plenti technology. There may be something wrong with the Plenti technology at your site. You should call the Card Site Device Help Desk to resolve the problem.

It is also wise to ask the consumer whether their card has worked at other sites/partners. If it has not been working, you may want to direct them to the number for the Plenti Call Center, which is found on the back of the card: 1-855-PLENTI1.

Whenever I shop at this location, I never seem to get points for my purchases. The card works fine everywhere else. Any ideas?

This is a question about the Plenti technology. When the consumer claims their card has been working elsewhere, it is safe to assume that there is something wrong with the technology at your site. You should call the Card Site Device Help Desk to resolve the problem.

Pump number four doesn’t read my card. This is a question about the Plenti technology. When the consumer claims their card works at other pumps, it is safe to assume that there is something wrong with the technology at that pump. You should call the Card Site Device Help Desk to resolve the problem.

The car wash prompt at the pump has disappeared.

This is a question having to do with malfunctioning technology at the pump and not with the Plenti program. You should call the Card Site Device Help Desk to resolve the problem.

Plenti cards are not working — no error message is displayed.

This is a question about the Plenti technology. This has to do with malfunctioning technology at the pump. You should call the Card Site Device Help Desk to resolve the problem.

Training can be accessed online at the Training Resource Center: www.emtrainingresourcecenter.com

Documents

Technical Job Aids - Training Resource Center · 3 Handling of NACS Codes for Plenti Background NACS Codes are an industry-standard coding system used across the US convenience and