Technical Management Capability 2016

Volume I: Technical / Management

ORIGINAL

Submitted By: Gonzalo Gus Vergara / Owner Employee Leasing of Greater New York, LLC d/b/a Distinctive Personnel Services 424 W. 33rd Street New York, New York 10001 [email protected] (800) 504-1148x307

This proposal or quotation includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed—in whole or in part—for any purpose other than to evaluate this proposal or quotation. If, however, a contract is awarded to this offer or quote as a result of—or in connection with—the submission of this data, the Government shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. The restriction does not limit the Government's right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained in all sheets. By submitting this proposal, the offered, if selected for discussions, grants the contracting officer or an authorized representative the right to examine, at any time before award, any of those books, records, documents, or other records directly pertinent to the information requested or submitted.

Contract No: GS-07F-0168Y Duns: 117502450 EIN#: 13-3918029 Cage Code: 4YKH2 Contract Period – 12/15/11 to 12/14/2016

mailto:[email protected]

Page 1 Use or disclosure of data contained on this sheet is subject to the restrictions on the title page of the proposal.

TECHNICAL/MANAGEMENT VOLUME To ensure that the government achieves its objectives for Temporary and Administrative Professional Staffing, GSA Schedule 736 requires Temporary Staffing agencies with proven expertise not only in administrative and clerical support, but in the full understanding of the challenges and processes in controlling, coordinating, and fulfilling orders under the prospective BPA across multiple regions. As an industry leaders in administrative and clerical support, Team Distinctive Personnel is the ideal partner to provide the FEDERAL GOVERNMENT a comprehensive temporary & permanent staffing support solution with proven past performance.

1 EXECUTIVE SUMMARY Team Distinctive Personnel consists of Employee Leasing of Greater New York, LLC d/b/a Distinctive Temporary Personnel Service (Distinctive Personnel) has over 40 years of combined experience providing administrative and clerical support services to Federal clients and the private sector.

Founded in 1983, Distinctive Personnel is a CVE Verified Service Disabled Veteran-Owned Small Business (SDVOSB) and Hispanic-Owned Minority Business Enterprise (MBE) headquartered in New York, NY with regional corporate offices in Delray Beach, FL, San Diego, CA,

Red Bank, NJ, and High Point, NC. As one of the fastest growing national staffing personnel agencies in the country, Distinctive Personnel has a national recruitment reach and a presence throughout 43 states including Puerto Rico. Distinctive Personnel’s reputation has been built primarily in the private sector, coupled with our GSA TAPS 736 Schedule to assist our Federal clients in global temporary staffing. Distinctive Personnel is well-known for its reputation for delivering quality and innovative service delivery solutions. Distinctive Personnel’s focus is on providing clients with the most qualified temporary, temp-to-perm and direct-hire employees, along with comprehensive support services, including payroll outsourcing/employee leasing, onsite/offsite managed service providers (MSP) and vendor managed services (VMS). Distinctive Personnel is a leader in a highly-competitive industry. The dedication to serving the needs of candidates, from comprehensive benefits to competitive pay, has strengthened Distinctive Personnel’s reputation as the go-to. Team Experience As an industry leader in temporary administrative support services is pleased to present THE FEDERAL GOVERNMENT a complete temporary technical and Professional occupations support solution that encompasses our combined experience in administrative support with premier management, quality control, and problem solving procedures. Our team has direct experience working with many Federal Agencies in addition to our broad client base of private and commercial clients. The CEO of Distinctive Personnel has been recognized in the top 10 of executive recruiting firms by Crain’s New York Business over the past five years; Distinctive Personnel itself has been named one of the top 10 Executive Staffing agencies by New York Time-Out Magazine, in recognition of i t s growth and the ability to successfully provide high-quality services to customers. Team Distinctive Personnel’s processes and procedures are based on best practices in the public and private sectors, and the Project Management Body of Knowledge (PMBOK). Our Project Manager, as well as many of our corporate managers, possesses Project Management Professional (PMP) certification and/or training through the Project Management Institute (PMI). Our Team is intent on providing a unified, integrated and responsive organization with structured roles, responsibilities and lines of communication. Team Distinctive Personnel combines the management flexibility and


responsiveness of a small business and leverages the knowledge, internal resources and infrastructure of a mid-sized firm. Team Distinctive Personnel understands the mission of THE FEDERAL GOVERNMENT to fulfill President Lincoln's promise “to care for him who shall have borne the battle, and for his widow, and his orphan” by serving and honoring the men and women who are America’s veterans. It is critical that THE FEDERAL GOVERNMENT has the staff to ensure the accomplishment of its essential mission and Team Distinctive Personnel provides the administrative and clerical support capability to help the FEDERAL GOVERNMENT reach its goals. Benefits of the Team Distinctive Personnel Solution

Team Distinctive Personnel – The Best Partner for THE FEDERAL GOVERNMENT With over 40 years of combined experience providing administrative and clerical support services, Team Distinctive Personnel provides THE FEDERAL GOVERNMENT a support team with the knowledge and skills necessary to fulfill and manage BPA orders from inception to completion ensuring services that not only meet, but, exceed the SOW requirements for temporary administrative support and clerical occupation services. Our staff consists of seasoned experts who have current knowledge of Federal policies, guidelines, rules, and regulations, and understand the requirements of THE FEDERAL GOVERNMENT pursuant to its agency goals and human resource needs. Team Distinctive Personnel has consistently met and/or exceeded contract requirements for staffing, quality control, and timeliness and will apply those same performance standards to our work for THE FEDERAL GOVERNMENT.

2 CORPORATE EXPERIENCE IN DELIVERING SIMILAR SERVICES Team Distinctive Personnel has been successfully providing Temporary Administrative Support and Clerical Occupations Support Services to our Federal clients since 2011. Team Distinctive has successfully provided a total of millions worth of TAPS 736 support services to approximately 100 Federal clients, represented by almost 2,000,000 labor hours.

Service Disabled Veteran-Owned Small Business (CVE Verified)

Commitment to hiring Veterans of the Armed Forces

40 years’ combined experience providing quality Administrative Support services

Extensive FSS SIN 736-1 Recruiting & Support experience

Strong Past Performance managing Federal Task Order BPA’s (currently successfully managing 13 Federal BPA’s)

Proven ability to exceed Task Order Response Time Requirements

Ranked Top 3 of all TAPS 736 Schedules Sales for the past 5 years

All 20 referenced FSS SIN 736-1 Labor Categories are available

Proprietary Manage Right Vendor Management Services software provides increased capability to fulfill nationwide orders and streamlined costs savings


The federal government will benefit from Team Distinctive Personnel’s excellent TAPS Schedule 736 Past Performance providing similar services to our other Federal Government clients. Team Distinctive Personnel has p l ac es over 1 50,000+ temporary employees, and we have a national recruitment reach, and has had a presence throughout 50 states including Puerto Rico and even Guantanamo Bay, Cuba. Team Distinctive Personnel has a stellar reputation for exceeding client expectations, recruiting expertise, and maintaining a highly qualified staff. The Team specializes in managing on-site personnel and augmented staff to deliver high quality administrative support, leading-edge human capital solutions, and temporary staffing services to Federal clients. These clients include the federal government, the Navy Medical Center, the Department of Interior, the Veterans Administration, the State Department, the Department of Justice, and the National Institutes of Health & many others. Team Distinctive Personnel has provided temporary administrative support and professional clerical occupations support to over 50 Federal contracting officers and over 1500 Private sector clients include: Visiting Nurse Services, United Cerebral Palsy, Polo Ralph Lauren, United Rentals,

2.1 FIRM FIXED PRICE (FFP) EXPERIENCE Team Distinctive Personnel’s corporate experience includes managing Fixed Firm Priced contracts similar to delivery order clauses proposed under this solicitation since 2011. Team Distinctive Personnel is a current holder of three (3) GSA Federal Supply Schedule contracts. We receive and respond to Task Order requests on a daily basis pursuant to our TAPS 736. Most, if not all, of the Task Orders Requests for Proposals we receive from these schedules require a quick turnaround time; require Team Distinctive Personnel to recruit for a wide array of positions and expertise under tight deadlines; require Team Distinctive Personnel to recruit for positions nationwide; and require Team Distinctive Personnel to provide technical and pricing responses to be considered for award. The Government contemplates award of a Firm Fixed Price delivery order resulting from this solicitation and Distinctive Personnel has the ability to comply with the required delivery requests. As prescribed in 48 CFR 1309.507-2(C) Distinctive Personnel shall comply with all applicable laws, rules, and regulations which deal with or relate to performance in accord with the terms of the contract.

3 MANAGEMENT PLAN Team Distinctive Personnel’s streamlined organizational structure reflects the nature of our approach to client satisfaction and our commitment to clear lines of communication between our Team and our clients. Due to our commitment to client satisfaction, we incorporate our executive leadership into every contract. For The federal government, Team Distinctive Personnel’s Project Manager is Mr. Sean Vergara, an industry veteran, specializing in VMS and Manage Service Provider solutions. Mr. Vergara will coordinate with the rest of our executive team, and have the full support of two Alternate Project Managers (APM’s), Ms. Marcy Felix and Ms. Michelle Rodriguez. The APM’s will work under the direction of Mr. Vergara, who will oversee the overall program management of this solicitation with the federal government. Team Distinctive Personnel will also provide dedicated recruiting/onboarding and pay rolling specialists for the federal government. We propose the following organizational structure illustrated below to maintain a relationship built on superior customer service through on-going communication and frequent follow-up.


3.1 Program Management Approach Successful program management execution requires use of proven people, processes and technology to ensure that effective direction, control, and organization are in place. Accordingly, Team Distinctive Personnel practices project management according to our life cycle approach: Clearly assigns responsibility/accountability to the Project Manager, delegating authority and

allocating resources to every management level. Leverages in-house technology to facilitate collaboration and transparency across the

company. Incorporates a well-defined Quality Control program. Identifies any risks early and monitors all mitigation efforts until closure. Reports status of current funding, actions, deliverable products, identified and monitored

risks, and issues and future actions. Exercises management/administrative flexibility to quickly respond to direction. Ensures that sufficient, trained and qualified personnel are available to fulfill all the federal

government requirements and provides incentives to minimize employee turnover. Brings proven ability to attract, recruit, train, retain, and motivate personnel. The features and benefits of our approach for the federal government include: Reduced project risk by addressing issues early in the life-cycle. Proactive identification of issues and addressing obstacles early in the life cycle through

periodic monitoring, status reporting, and cross-organizational involvement. Continuous improvement with Team Distinctive Personnel consistently reviewing operations

for opportunities to apply best practices and process improvements for innovation and efficiencies.

Management Focus Team Distinctive Personnel Approach Program Management

Establish a Project Management Officer (PMO). Clearly define goals, objectives and performance standards, including

qualitative and quantitative measures of individual performance, which are tracked, monitored and reported.

Clearly defined lines of authority at all levels of the project. Regular status reporting and communication between The federal

government and Team Distinctive Personnel. Executive level commitment from Team Distinctive Personnel. Timely and accurate invoicing.

Staffing Management Well-defined, documented expectations for all staff members. Tracking of employee performance, with incentives placed on the

quality of performance. Communications Management & Reporting

Regular, informal contact between the PM and client leadership. Timely BPA Status Reporting. Quarterly BPA Sales Volume (dollar value) reporting.

Ad Hoc Task Management

Close contact with the Team Distinctive Personnel recruiting team and all Federal Technical Monitoring to determine proper staffing levels.

Section 3.2 is a current snap shot of Distinctive Personnel’s team handling all of this solicitations tasks upon award.*


3.2 Government Contracting Hierarchy*

3.3 Risk Management Plan

Team Distinctive Personnel will provide best value and low operational risk to the federal government due to the following: Our demonstrated ability and Past Performance of offering temporary administrative

and clerical support to our Federal clients: Team Distinctive Personnel provides program management support and human capital management through open market initiatives and through our GSA Schedules, including the FSS TAPS 736. We have provided administrative and clerical support to over fifty (50) Federal agencies.

Our proven ability to recruit and retain qualified and “cleared” employees for the Government’s required Labor Categories: Team Distinctive Personnel specializes in providing administrative and clerical support to our Federal clients. We have a robust Recruiting Team that is trained specifically in sourcing, recruiting, interviewing and providing professional contract support to the Federal Government. The team’s core mission is to recruit qualified contractors for Task Order requirements.

Our proven ability to exceed timeliness requirements in responding to Task Order Request for Proposals: Team Distinctive Personnel understands the importance of recruiting candidates and providing professionals that will meet the exact specifications of our Federal clients’ needs, in a timely manner. We currently have over fourteen thousand (14,000) consultants in our nationwide database that we will be able to recruit from for each Task Order requirement, which will allow us to respond quickly to all quote requests.


Our time tested and proven Quality Assurance Plan: Team Distinctive Personnel will apply a 3-tiered surveillance methodology that infuses quality at every level of the program to ensure we meet or exceed all deliverables and the required performance under the BPA. This methodology is founded on clear communication at all levels of the program, within the program team, and with the federal government CO, COR and Program Office.

Our experienced Program Management Team: Team Distinctive Personnel will assign its Senior Project Manager, Adam Vergara, as the corporate, in-house Project Manager for this BPA. A seasoned National Account Staffing Manager with strong Financial, Accounting, and Software background. He has handled the full life cycle on over 800 contingent labor candidates and currently manages 8 accounts all totaling over 100 million dollars in contingent workforce spend.

3.4 Financial Stability Distinctive Personnel is in possession of both sufficient assets and cash reserves, all of which will guarantee its ability to provide the necessary financial support to a contract award resulting from this proposal. Distinctive Personnel funds its own payroll. The President and owner of the company, Gonzalo Vergara, has made available to Distinctive Personnel a line of credit in the amount of $200,000,000. There is no substantial debt on the company; all bills and taxes are current. The federal government may contact Mr. Vergara, with any General Counsel inquires.

3.5 Quality Control Monitoring System The continuing emphasis by Team Distinctive Personnel on Quality Assurance (QA) is demonstrated in our corporate Quality Control Plan, which places emphasis on quality planning to achieve customer satisfaction. Quality planning for Team Distinctive Personnel focuses on early issue identification, definition, and resolution, along with a bottom-up approach for addressing problem prevention. In this process, our technical staff is required to make general assessments, as well as discuss specific gaps and identify potential solutions. Team Distinctive Personnel plans and manages the processes required for the continual improvement of the quality management system through our quality policy and objectives, peer reviews, audit results, customer satisfaction feedback, analysis of data, corrective and preventive actions, and management reviews. Identifying root causes of service nonconformities and process non-compliance may result in opportunities for improvement as well as preventive and corrective action. Employees are encouraged to share ideas for improvement opportunities in accordance with our Quality Control Plan. Team Distinctive Personnel will apply a concurrent 1-tiered surveillance methodology that infuses quality at every level of the project to minimize the potential of falling short of the deliverables and the required performance under the contract. This methodology is founded on clear communication at all levels of the project, within the project team, and with the federal government CO, COR and Program Office. Tier 1 – Key Personnel Self-Inspection: The key personnel assigned to a Task Order will be

responsible for ensuring that work meets the mutually agreed upon objectives of the federal government. These individuals will keep the lines of communication open between themselves and the federal government Representatives to ensure instructions are clear, objectives are achievable and that the final product meets the timeliness and quality standards expected.

Tier 2 – Project Manager Maintenance: The Team has assigned its Senior Project Manager, Adam Vergara, as the corporate Project Manager for this contract. He will be responsible for the adherence and compliance to all contract requirements and is responsible for interviewing,


performing background checks, appraising performance, monitoring deliverables, scheduling leave, accuracy of timesheets, and directing how to perform work.

Tier 3 – Corporate Monitoring: The CEO of Distinctive Personnel, Gonzalo Gus Vergara, and Project Manager, Sean Vergara are responsible for monitoring overall corporate performance and providing management guidance. 3.6 Maintaining Client Satisfaction

Team Distinctive Personnel’s organizational structure in managing our Federal accounts has been developed from years of providing professional support services to our clients. After a candidate is selected and prepped for their first day, we will put our contract monitoring system into place. This will ensure we are properly managing your account and providing continuity in your office. Team Distinctive Personnel has in place the following practice to begin monitoring your account the first week of employee assignment. The team believes Quality comes from a three-step process: The Hire, The Contract, and The Follow Through. Team Distinctive Personnel utilizes this ongoing system to measure and maintain the highest quality for our clients. Step One: The Hire - We have a rigorous screening process that takes place before we send

candidates for your consideration for this contract. Our process reviews the importance of recruiting personnel who meet the exact specifications of our Federal clients.

Step Two: The Contract - Selection of the right candidates for this BPA includes matching education, practical work experience and personality. Once placed, our contract quality control system goes into effect.

Step Three: The Follow Through – In addition to the above deliverables, Team Distinctive Personnel conducts internal reviews for client engagements on a weekly basis for the first ninety days and evaluates the frequency necessary thereafter.

Through customer satisfaction feedback, Team Distinctive Personnel concentrates on those service items identified by our clients as being of "extreme importance": Quality of the employee, timely response, friendly and knowledgeable staff, taking time to understand the client's needs, acceptance of responsibility, and accountability. We believe communication and the team relationships are essential to the success of all parties. We maintain continual contact with our clients and our employees throughout the entire procurement process, including following up at the end of each assignment to ensure quality satisfaction is achieved. Team Distinctive Personnel’s focus is on customer and client satisfaction. Historical survey results reveal the following: FILL RATE: 93% of all staff requisitions from priority clients (fast to respond) are typically

filled by Team Distinctive Personnel within 5 days. Team Distinctive Personnel will tailor to meet specific client requirements for fill rates.

RETENTION/SATISFACTION: Team Distinctive Personnel’s query reveals the average tenure of a temporary administrative and clerical contractor is 49 weeks.

CLIENT FEEDBACK: Satisfaction is determined on a scale of 1-5: Overall Satisfaction Rating with Assigned Contractors is 4.5 Overall Satisfaction Rating with Distinctive Personnel’s service is 4.2 Overall Satisfaction Rating by Employees is 4.5

3.7 Problem Solving Procedures

In the event the federal government has a complaint or concern about an employee on assignment, Team Distinctive Personnel’s problem solving procedures are as follows:


1. Investigation Team Distinctive Personnel representatives will promptly communicate with the client within 24 hours of being made aware of a concern / complaint. All facts will be collected from both the employee and client and we will work with the client and/or employee to determine if it can be resolved with the employee continuing in their assignment, or we will determine that the employee must be replaced.

2. Resolution: Work with the Employee If the concern was related to employee performance and the client is willing, Team Distinctive Personnel will take actions with the employee to inform them of what steps they need to take to bring their performance up to acceptable levels. This may take the form of verbal or written counseling. Our corporate training programs, described below in Section 7.4, are available if appropriate in these instances.

3. Resolution: Remove the Employee & Replace Team Distinctive Personnel will expeditiously identify another qualified employee that can be at the client facility for replacement. The acceptable timeframe for the employee’s removal will be at the client’s discretion.

3.8 Resource Removal Team Distinctive Personnel is well versed at the intricacies involved with providing Government contractors to our Federal clients and delivering on a requirement. Team Distinctive Personnel will be responsible for access to contractor employees executing this contract. Before Team Distinctive Personnel contract employees go on station to perform a task, we will specifically review with the contract personnel the rules of conduct for working on a Government site. This includes a review of which items are considered Government property and the handling of said Government property. Additionally, we discuss the badging and security process, security training requirements, and the overall onboarding process. Team Distinctive Personnel contract employees also review our Standard Procedures for discontinuation of a requirement. We request immediate return of any Government issued credentials, including badge, proxy building access cards, keys, computer equipment, materials and properties. Based on the Problem Solving Procedures discussed above in Section 3.4.3, should a contractor be requested to leave prior to the end of a contract, it is Team Distinctive Personnel procedure to notify the employee after the completion of their current shift. We will wait until after business hours on the last date of performance (in coordination with The federal government) to contact the employee and instruct them not to report back to the assignment. Team Distinctive Personnel also has in place a procedure to retrieve any Government issued property from that employee. We will send property to the Government client and will apprise the Government of our process in retrieving items.

4 Subcontracting Arrangement Employee Leasing of Greater New York, LLC D/B/A Distinctive Temporary Personnel Service (Distinctive Personnel) has over 40 years of combined experience providing administrative and clerical occupations support services to Federal clients and the private sector. Distinctive Personnel, the Prime contractor, is a Service Disabled Veteran-Owned Small Business (SDVOSB) and Hispanic-Owned Minority Business Enterprise (MBE) headquartered in New York, NY. For this specific solicitation we do not plan on subcontracting any portion out to another out side entity.


4.1 GSA FSS

Team Distinctive Personnel holds a FSS TAPS 736 schedule, SIN 736-1,2,3,4,5, and 99. Thhis schedule contract allows Distinctive Personnel to cover all the regions that we are proposing in this RFP response. Distinctive Personnel’s area of preponderance of work for its FSS 736-1,2,3,4,5 and 99 Schedule is: State(s): New York Area: New York Counties of Bronx, Kings, New York, Putnam, Queens, Richmond, Rockland, Westchester Wage Determination No. 2005-2375, Revision 11 dated 06/13/2012. Wage Determination No. 2005-2103, Revision 11 dated 06/13/2011. Geographic coverage (delivery area): Domestic

4.2 Ability to Staff Multiple Places of Performance Team Distinctive Personnel has office locations in New York, NY; Washington, DC; Delray Beach, FL; San Diego, CA; Red Bank, NJ; and High Point, NC. From these office we are well positioned to recruit and staff both nationwide and in the US territories. Our collective corporate experience demonstrates our proven ability to staff Temporary Administrative Support and Clerical Occupations services on a nationwide basis. We have successful past performance providing such services in 48 states (including Puerto Rico and Guam) throughout the United States. Our nationwide reach will lead to rapid response times to all the federal government Task Order requirements. For example, on a current contract with TASCO, Team Distinctive Personnel is providing nationwide Temporary Staffing and Administrative Employee Help Services in support of a contract providing fingerprint identification and biometric technologies. On a current contract with the Department of Interior (DOI), Team Distinctive Personnel assisted DOI with their transition to the Financial and Business Management System (FBMS) by providing support in 6 states across the country to promote a successful transition in each region. Additionally, under a BPA, Team Distinctive Personnel is currently providing nationwide support to Polo Ralph Lauren in which we are staffing temporary administrative support personnel in almost every mall in the United States. Under this contract we respond to a large variety of client needs, including Administrative, Financial, Warehouse Logistics, and Technology Staffing. Our current contracts and substantive Past Performance prove our ability to manage large nationwide Temporary Administrative and Clerical Occupations Services contracts. We provide our clients with “best-match” resources, provide the highest levels of service, and the best candidates possible. Our demonstrated Past Performance proves our ability to respond quickly to BPA Task Order Requests for Proposals.

5 Recruiting Procedures Team Distinctive Personnel specializes in providing human capital solutions to our Federal clients. We have a robust Recruiting team that is trained specifically in sourcing, recruiting, interviewing, screening and providing professional support. Team Distinctive Personnel’s Recruiters work with seasoned Government employees and a higher caliber of candidate. Our employees are career-oriented individuals who understand that Team Distinctive Personnel has a unique and positive relationship with our Government clients. We screen our candidates to ensure that they have the knowledge and experience desired and want to commit for the length of the contract. We directly recruit candidates that have worked on contract assignments with the Government prior to coming to us. That, combined with our comprehensive evaluation process, helps ensure that the people we recommend for the job are committed to their success and yours. In short, we are interested in the skills and experience of our candidates as well as their personalities, commitment, and long-term goals. Moreover, through proper and thorough


pre-evaluation, we can reduce turnover. Our database is filled with candidates that have both the professional and academic credentials to perform exemplary work at a cross section of Federal agencies. One of Team Distinctive Personnel’s strongest assets is our combined databases of candidates. It is unique to Team Distinctive Personnel and continually grows through referrals and candidate outreach. It is predominantly strong in professional administrative and clerical support contractors. Team Distinctive Personnel Recruiters are experts in finding the right employee for your requirement and recruit for our clients on a daily basis, and therefore we continue to add to this growing database daily.

Team Distinctive Personnel’s dedicated, in-house staffing professionals are assigned in teams by specialty to dedicated regions of the country, ensuring a solid understanding of the qualifying requirements to match orders, client and contractor needs, preferences and nationwide requirements. Upon receipt of the federal government Task Order Request for Proposal and award, Team Distinctive Personnel will develop a research plan to identify potential candidates. We will use five primary methods to identify and attract candidates: networking (includes social media), data mining, résumé databases, online job postings, and advertisements. Team Distinctive Personnel will conduct email and phone campaigns to known experts within required fields to identify their level of interest in the position and their recommendations for additional potential candidates. Team Distinctive Personnel will also apply a variety of techniques to market and advertise the positions including job board, referrals, social media, and networking actions to identify specific and viable candidates. Team Distinctive Personnel is experienced in identifying Veterans that are looking for work across America and when many Veterans that are looking for work do searches via the internet they can find us on our specialty website named: www.distinctivepersonnel.com that is market & geared for Veteran Staffing Services. RECRUITMENT ADVANTAGES TO The federal government Team Distinctive Personnel has a dedicated Recruiting Branch and Lead Specialists to ensure

nationwide coverage. Recruiters and Project Managers are dedicated to specific specialties, and therefore have a

firm knowledge and understanding of the skills & specialties they are dedicated to. Team Distinctive Personnel has the manpower and dedicated staff in place to maintain

continuity of recruiting efforts. Team Distinctive Personnel’s team based workgroups mean all efforts are utilized as a shared

resource, allowing seamless performance when any team staff member is out of the office. Corporate driven marketing assists all operating units by targeting advertising in markets

where skill specific recruiting needs have been identified. Team Distinctive Personnel continually cultivates new, diverse, qualified individuals on a

national level, through a number of sources. Our marketing/recruiting efforts include: Internet, e-recruiting, print and media.

Team Distinctive Personnel’ e-Recruiting Program provides for positions to be posted anonymously and dedicated Recruiting Specialists concentrate solely on recruiting for client, guaranteeing continuity of service and Team Distinctive Personnel’s expanded capability to fulfill nationwide requisitions for clients in a timely manner.

http://www.distinctivepersonnel.com/


5.1 Candidate Evaluation Process Team Distinctive Personnel prides itself in its extensive pre-employment qualification process, and believes such a comprehensive system is necessary to insure our contract employees deliver the highest quality of services to our clients. Specific components of our qualification process can be found in Items No. 1 through 8 of our Team Distinctive Personnel Employee Program – outlined as follows. 1. Initial Telephone Screening: Qualify new applicants by conducting a telephone interview of

the candidate, assessing their motivation to make a job change, education, credentials, licensure, experience, and references.

2. Employment Application: Obtain a comprehensive application to be completed and signed

by each applicant, inclusive of education, certifications, licenses, work history, and references required prior to consideration for employment.

3. Employment Eligibility Verification: Verify work eligibility in accordance with Federal

regulations utilizing the DHS E-Verify program to verify employment information. 4. Skills Proficiency: Complete skills checklists as part of pre- employment qualification for the

candidate, and as a critical component for matching the applicant’s skills to the requirements specified for a position.

5. Comprehensive Interview: Interview the candidate. Each applicant is asked a series of qualifying questions targeted to their specialty area, and situation and behavioral-based questions to assist in our assessment of the applicant’s character and work ethic.

6. Education Verification will be performed in the following instances:

A. When employees do not have a national, professional certification or state license to validate their education.

B. When client specifications require Education Verification. C. If the individual has no formal education, degree, or certificate in the profession they are to

be placed in, we ask them at which institution/facility they received their initial training for the profession / specialty they are going to be placed in.

D. Team Distinctive Personnel will ensure each candidate submitted for consideration for work under this BPA will have the requisite education and experience for the proposed Labor Category.

7. Work History Verification: All new hires must have work history verification for a minimum of

one year of work experience in their profession within the 3 years prior to their new hire status verified via direct contact with contacts at the companies where they worked. If client specifications are more stringent than this, additional verifications must be performed to comply.

8. Background Check: Conduct a comprehensive background check of each new hire,

including: 1) Verification of their identity and registration with the Social Security Administration, 2) Verification of Professional Credentials, including registries, certifications, and State licensure, 3) Criminal Record check (all counties and/or states lived and worked in within prior 7 years), and 4) State Sexual Predator/Offender lists. Additional checks can be run, depending on client needs.


5.2 Employee Retention and Benefits Team Distinctive Personnel has the ability to achieve continuity of operations and avoidance of disruption in services through its successful employee retention program. We incorporate a compensation/benefits/rewards system that recognizes the contributions of each employee and promotes continuity of support for our clients. Our comprehensive pay and benefits package is designed to:

Attract and retain the best talent Motivate all employees to achieve high performance standards through monetary

incentives, management recognition, and career development Provide compensation that is competitive, fair and equitable

We have been successful in our employee retention efforts, as our employee retention rate is historically 90%. We continue to offer our employees excellent benefits including healthcare, 10 paid Federal holidays, and paid vacation. PAID HOLIDAYS

New Year’s Day Martin Luther King Jr. Birthday President’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

PAID VACATION Qualifying employees will receive the vacation stipulated for continuous service:

2 weeks after 1 year continuous service 3 weeks after 5 years continuous service 4 weeks after 15 years continuous service

CORPORATE CULTURE Team Distinctive Personnel recognizes the importance of retaining our qualified employees. As part of our corporate culture, we recognize the contributions of each employee and promote continuity of support for our clients. In addition to excellent benefits, we accomplish this through: Employee Newsletter: Team Distinctive Personnel is committed to keeping the lines of

communication open with our employees, including a newsletter, regular emails, face to face meetings, phone calls, and updates from Team Distinctive Personnel management.

Performance Reviews: Performance reviews are conducted between supervisors and employees. These reviews include discussions about the employee’s performance.

Open Door Policy: Suggestions for improving Team Distinctive Personnel are always welcome. We have procedures in place that allow our employees to raise questions, suggestions, and concerns, in good faith, without fear of retaliation.

Award Program: All employees are eligible for our Employee Award program. This is a cash reward. Nominations come from our clients, our in-house staff, and fellow employees.


5.3 Response Time Team Distinctive Personnel has proven its ability to exceed response time requirements under its contracts with the Federal Government. Team Distinctive Personnel’s corporate experience includes managing Task Order contracts similar to the proposed under this RFP. We receive and respond to Task Order requests on a daily basis pursuant to our Federal TAPS 736, as well as open market initiatives and our numerous commercial contracts. Most, if not all, of the Task Orders Requests for Proposals we receive from these vehicles require a quick turnaround time; they require Team Distinctive Personnel to recruit under tight deadlines; recruit for positions nationwide; and provide technical and pricing responses to be considered for award.

6 TEAM DISTINCTIVE PERSONNEL – THE BEST PARTNER FOR THE FEDERAL GOVERNMENT

Team Distinctive Personnel is a best-value solution for The federal government for this requirement for the following reasons: 40 years combined experience providing temporary administrative support and clerical

occupations services to our clients Extensive corporate experience managing and staffing Federal BPA’s Excellent ability to manage Task Order BPA contracts with our proprietary Manage Right

VMS software Ranked in Top 3 of all TAPS 736 schedule holders during the last 2 years Demonstrated ability and Past Performance offering temporary administrative and

clerical support services Proven ability to recruit and retain qualified FSS 736 SIN 736-1,2,3,4,5, and 99

employees Proven ability to manage Federal Task Order BPA’s Time tested Quality Control Plan Experienced Program Management Team Financial capability Commitment to hiring veterans of the Armed Forces www.distinctivepersonnel.com

The founder, Mr. Gonzalo Gus Vergara, can be reached anytime via direct cell at 917-952-2766 [email protected] 1-800-504-1148 ext.307 www.distinctivepersonnel.com


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Documents

Technical Management Capability 2016