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Our Mission
Maintain the company’s aircraft at thehighest level of safety, quality and reliabilitystandards at the lowest posible cost
Organization Chart
TECHNICAL OPERATIONS
VICE-PRESIDENT
AHMAD ZAMANY
DIRECTOR OF TECHNICAL
PURCHASING
RAFAEL SAMUDIO
DIRECTOR OF AIRWORTHINESS &
REGULATORY COMPLIANCE
FRANCISCO CEDEÑO
DIRECTOR OF MAINTENANCE
DANIEL COHEN
DIRECTOR OF ENGINEERING &
PLANNING
JUAN DAMES
DIRECTOR OF MAINTENANCE
COPA COLOMBIA
WILLIAM FERNANDEZ
Fleet Plan
TYPE PAX RANGE 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Embraer190AR 94-100 2,200 nm 26 26 26 26 24 21 20 19 19 19
Boeing737NG -700
124 3,000 nm 20 17 17 17 11 11 11 11 11 13
Boeing737NG -800
154-160 3,000 nm 27 40 47 55 66 67 69 71 71 71
Boeing737MAX TBD 3,600 nm - - - - - - - 5 10 22
73 83 90 98 101 99 100 106 111 125
Number of Technical Ops Employees
Departamento 2011 2016 2017 2018 2018 vs 2011Technical Operations VP 12 16 16 17 42%
Dir. Maintenance 19 33 33 34 79%Hangar 107 142 142 146 36%
MRO PTY 0 121 124 194 100%Mx Line 88 118 118 131 49%TOCC 19 21 21 22 16%Shops 49 69 71 80 63%
Mx Stations, GUA & SCL 30 54 54 44 47%Interiors & Appearance 52 98 97 101 94%
Dir. Engineering & Mx Planning 16 23 22 22 38%
Dir. Airworthiness & Reg. Compliance 24 32 33 30 25%
Technical Records 16 19 19 19 19%Planning 15 18 17 16 7%
Dir. Technical Purchasing & Procurement 15 17 17 16 7%
AOG Desk 8 8 8 8 0%Material Planning 5 12 12 12 140%
Component Repairs 7 8 10 10 43%Stores 56 69 59 65 16%
Copa Colombia 242 134 134 136 -44%
TOTAL 780 1012 1007 1103 41%
Required number of Maintenance Technicians per year
2013 2014 2015 2016 2017 2018 2019 2020
Hangar & Engine Shop 96 97 109 109 109 76 84 92
Supervisors (Hangar, Line and Shops) 25 34 34 36 36 42 43 50
Structures Shop 20 23 22 22 23 24 24 25
Interiors Shop 26 30 38 38 38 42 46 51
Shops (Battery, Emerg. Eq.; Wheels & Brakes; O2) 24 27 31 33 35 37 39 41
Line Maintenance 88 97 101 109 109 120 132 145
MOC and Tech Support 18 18 19 19 20 20 20 20
Heavy Maintenance 39 67 70 80 80 117 150 180
Quality Control Inspectors 22 25 31 34 34 38 38 38
Total Technicians 358 418 455 480 484 516 576 642Increase 60 37 25 4 32 60 66
Attrition (3%) 13 14 14 15 15 17 19
Required Maintenance Technicians 73 51 39 19 47 77 85
Recruitment Sources for Technicians• Universidad Tecnológica de Panama (UTP)
– Maintenance Aviation Technicians– 2-Year Program– 15-20 graduates per year
• Copa Airlines’ Aircraft Maintenance Technician School (ATA)– Since 4Q 2014– 18 students per class– 26 graduates (through July 2017)– 53 students enrolled (through July 2017)
Graduation of Group ATA 2 – Class of June 2017Copa Airlines’ Aircraft Maintenance Technician School (ATA)
Certifications• AAC
– Civil Aviation Authority - Panama– OMA (Approved Maintenance Organization)
• FAA– Federal Aviation Administration – United States– FAR 145 Repair Station
• UAEAC– Civil Aviation Specialized Administrative Unit - Colombia– TARE (Foreign Maintenance Repair Station)
• IOSA– IATA Operational Safety Audit
Types of Maintenance at Panama Hangar• Heavy Maintenance
– Heavy Checks – Boeing and Embraer. August 2011– CPCP (Corrosion Prevention Control Program) 72 and 96 Months for Embraer.
May 2012– PDM´s (Post Delivery Modifications). February 2011– Major Alterations (Winglets, In-Flight Entertainment Systems, Iridium, Interiors).
February 2011– Weight & Balance. 2011– Aircraft Paint. 2012
• Light Maintenance– Line Maintenance– A-Checks– Engine Changes– Deferrals Closing– Out Of Service Airplanes
Quantity of Maintenance Events
2011 2012 2013 2014 2015 2016 2017 2018
PDM’sIFE, Seats, Winglets, Iridium
PTYSJOSAL
9 8 7 4 9 1 2 7
C-ChecksNG & EMB
PTY 2 7 11 12 19 17 18 25
SJOSAL 20 24 13 10 19 9 16 7
A-ChecksNG A1-A36 / EMB A1-A10
PTY 514 580 690 739 750 719 729 495
PTY, GUA, BOG PTY, BOG PTY
Outsourced MaintenanceOverhaul and Repair of:
• Engines– General Electric
• Auxiliary Power Units (APU)– Hamilton Sundstrand (EMB 190)– Honeywell (B737 NG)
• Major Aircraft Maintenance– Coopesa– Aeroman
• Components– Rockwell Collins (Avionics and IFE)– Honeywell (Avionics and Systems)– Hamilton Sundstrand– Lufthansa Technik– Goodrich (Landing Gear)– Panasonic (IFE)
Copa Shops• Engines• Batteries• Tires, Wheels and Brakes• Ovens and Coffeemakers• Emergency Equipment• Structures• Composite Materials• Decals and Stencils Printing• Carpet Manufacturing• Curtains Manufacturing• Seat Covers Dry Cleaning• Crew Seats Overhaul• Passenger Seats Restoration• Sidewall Panels Repairs• Oxygen Bottles Refilling• Nitrogen Bottles Refilling• Oxygen Cylinder Hydrostatic Tests
Engine Shops CFM56-7B, CF34-10E and APU
• A-Check ScheduledMaintenance
• QEC• Boroscopes• Troubleshooting
Wheels & Brakes Overhaul and RepairBoeing and Embraer
Production20 wheel overhauls / week7 brake overhauls / week
Aircraft Interiors, Appearance and Cleaning Shop
Maintain the appearance of the cabinarea in the airplanes of the fleet
Polishing, cleaning of fuselage and interior of the aircraft
Production9 carpets / week4 curtains / week3 crew seat overhauls / week
Oven and Coffemaker Overhaul and RepairsBoeing and Embraer
Production4 ovens / week8 coffemakers / week
Decal and Stencil Shop• Aircraft Interior and Exterior Decals• Stencils for Exterior Painting of Aircraft
Maintenance Dispatch Performance (MDP) Copa Holdings
99.25%
99.43%99.50%
99.59%99.63% 99.66% 99.63% 99.60%
2010 2011 2012 2013 2014 2015 2016 2017
Recognized by CFM as the First in IFSD Rate, First Total Romoval Rate, and Second Unplanned Removal Rate in Americas during the last five years
Copa Tech Ops Charity Golf Tournament• 7th edition of Charity Golf
Tournament in February 2018• Approx. $1.1 M generated• Supporting 7 non-profit
organizations dedicated to health and children educationin distressed areas in Panama
Recent Accomplishment• Unified our MRO Information Technology replacing the
two previous legacy systems with IFS/MXI with the Go-Live date of October 06, 2017
• Statred the construction of the Hangar II in June 2017, with plan production the QIV 2018
What´s Next?• 737 MAX Entry-Into-Service• Increase our maintenance capabilites in Panama
– Hangar II– Expand Shops (2019)
• 737 NG maintenance program optimization and escalation
• Digitalization of documents and processesPaperless) (2019)