Technology-Enabled Business Processes

Andrea Norris NSF Deputy CIO/Director, Division of Information

Systemsand

Mary SantonastassoDirector, Division of Grants and Agreements

March 2004

Technology Enabled Business Processes

Objective:

Utilize and Sustain Broad Access to New and Emerging Technologies for Business

Application

A Year of Success and Lessons Learned

• External Assessment of Results– Presidents Award for Excellence in eGov– “A-” for IT Security– Green for eGov

• Outcomes, Accomplishments, & Lessons– Leadership Role in Government-wide Grants Management Plans– New Business/Application Capabilities– Strategic Investments in Enterprise Architecture/Corporate

Infrastructure– Significantly Improved Security Posture– Improved Management Practices and Processes

An eGovernment Success Story

• 40,000 (FY02 35,000) Electronic Proposals (over 99%)• 190,000 (FY02 150,000) Electronic Reviews• 7,500 (FY02 6,000) Electronic Graduate Research

Fellowships• 25,000 (FY02 22,000) Electronic Grantee Progress

Reports• 15,000 (FY02 14,000) Electronic Requests• $3.5 Billion Distribution of Funds

100

417

4481

99.6

FY97

FY98

FY99

FY00

FY01 FY02

99.96

99.99

FY03

FastLane

• Proposals, Awards and Status– Proposal Preparation, – Proposal Status Inquiry, – Project Reports – And much more!

• Research Administration• Financial Administration• Proposal Review• Panelist Functions

Reduce administrative burden on external customers and NSFProvide greater access to information

A Solid FoundationFor Success

Consistent, Quality Services

Next Generation e-Capabilities

Mission-Oriented, Customer-Focused

• Flexible• Agile• Innovative• Secure

Integrated Applications

Rich Knowledge Base

Streamlined Processes

Challenges & Drivers

• Cutting-edge innovators• Knowledge-rich world

class workforce• Government-wide

mandates • Technology enabled

business process improvements

• Aging infrastructure

• Continued Leadership and Innovation in eGovernment

• Enabling Human Capital

• World Class Customer Services and Secure Infrastructure

Technology & Tools

eGov Leadership: Grants.gov

• Mandate - President’s Management Agenda and PL106-107

• Eleven Partner Agencies– HHS (managing partner), NSF, Defense, Education, HUD,

Justice, Transportation, Agriculture, Commerce, Labor, and Homeland Security/FEMA

• Produce a simple, unified “storefront” for all customers of Federal grants to electronically – Find grant opportunities – Launched in February 2003– Apply for grants – Launched in October 2003 with SF424

forms

Grants.gov Status

• FIND– All 26 grant-making agencies posting funding opportunities

to the FIND mechanism. 810 opportunities have been posted (2/03)

• APPLY – 16 federal programs can accept proposals via Grants.gov

with 9 received (3/04)– NSF-Led Effort to Establish Research & Related Application

Data Set – Additional forms development for agencies not using the

SF424 to collect additional data– Agency System to System Interface – Successfully tested

with several agencies including NSF– Applicant System to System Interface – Gathering

requirements, piloting in June/July 2004

Lines of Business Opportunities

The following LoBs will achieve significant results by the end of FY2004.

– Grants Management (NSF, Ed)– Financial Management (DOL, DOE)– Human Resources Management

(OPM)– Federal Health Architecture (HHS)– Case Management (DOJ)

OMB and the LoB Task Forces are focused on a business-driven, common solution developed through architectural processes.

OMB and the LoB Task Forces are focused on a business-driven, common solution developed through architectural processes.

Common Solution: A business process and/or technology based shared service made available to government agencies.

Business Driven (vs. Technology Driven): Solutions address distinct business improvements that directly impact LoB performance goals.

Developed Through Architectural Processes: Solutions are developed through a set of common and repeatable processes and tools.

Common Solution: A business process and/or technology based shared service made available to government agencies.

Business Driven (vs. Technology Driven): Solutions address distinct business improvements that directly impact LoB performance goals.

Developed Through Architectural Processes: Solutions are developed through a set of common and repeatable processes and tools.

Expected LoB Outcomes

Key Milestone

Key Deliverables

3/25/2004 LoB Vision, Goals, and Objectives *

3/25/2004 LoB Plan (FY04 spend plan, project plan, etc.) *

4/15/2004 Request for Information (RFI) to Industry Vendors

6/30/2004 Draft Common Solution and Target Architecture

8/1/2004 Final Common Solution and Target Architecture

8/1/2004Draft Joint Business Case for LoB Common Solution

Early Sept. ‘04 Final Joint Business Case for LoB Common Solution

The LoB Task Forces will identify a common solution, develop a target architecture, and develop a joint business case by September 2004.

The LoB Task Forces will identify a common solution, develop a target architecture, and develop a joint business case by September 2004.

* Draft due to OMB by COB 3/23/04.

Planned NSF Initiatives

• Continued leadership of Governmentwide Grants Management Line of Business strategy– Government-wide solution set(s) and architecture(s) will

significantly affect NSF investment strategy– Consideration of shared service provider role for research

and related

• Integration with Grants.gov APPLY capability

• Pilot new Federal Authentication capability – Grants.gov, NSF and USDA will demonstrate the ability to

serve as credential providers to each others’ systems

Leadership and Innovation in eGovernment

IT Infrastructure

Corporate Directory/e-Authentication

Gra

nts

.go

v

Fa

stL

an

ePRAMIS

Ÿ Back Office Grants ManagementEJ Pathfinder

Ÿ e-Gov Initiativese-Procurement/e-Propertye-Travel

Ÿ Strategic Information Asset MgmtŸ Customer Relationship Management

Inception10/2001

Phase I & II12/2002

Phase III11/2003

National Archive

eJacket Approvedas Official Record

4/2003

PRAMISTBD

Post Phase III

• Allows staff to electronically process proposals from receipt to DD Concur

• Pathfinder for an Enterprise Grants Management

• Provides automatedrole-based workflow

• Fully supports non-award proposal actions

eJacket is a web-based system that enables grants management.

End-to-End State-of-Art Human Capital Management Suite of Capabilities

• Define Concept, Requirements, and Migration Strategy for eHuman Capital Technology Support

• Migration to Department of Interior Payroll/Personnel Processing System

• Integration with Other Government-wide Human Capital Initiatives

• Includes New Learning Management System in Conjunction with Government-wide eTraining

• Framed by New Human Capital Management Plan

Enabling Human Capital Management

Deliver World Class Customer Services and Secure Infrastructure

• Improvements to IT Security Program

• Implement Recommendations from Business Analysis– Enterprise Architecture– Enhancements to Improve Operational Efficiencies

• Continue Multi-Year Infrastructure Modernization

The NSF Enterprise Architecture will initially include two primary areas of technology and technology governance

Applications & DataApplications & Data• Next Generation Grants Management

– End-to-end Integrated Grants Processing

– New Reviewer Knowledgebase– Configurable enterprise workflow

• E-Human Capital• Strategic Information Management

– Data Warehousing & metadata mgmt.– Knowledge, content & document

mgmt.– Collaborative environments

• E-Gov Initiatives • Customer Relationship Management

• Next Generation Grants Management– End-to-end Integrated Grants

Processing– New Reviewer Knowledgebase– Configurable enterprise workflow

• E-Human Capital• Strategic Information Management

– Data Warehousing & metadata mgmt.– Knowledge, content & document

mgmt.– Collaborative environments

• E-Gov Initiatives • Customer Relationship Management

InfrastructureInfrastructure• Enterprise Portal

– Distributed Authorship– Single point of access for NSF

information• Directory Services

– Single source of authentication & sign-on

– Centralized identity mgmt. & personalization

• Enterprise Management Systems– Fault, Capacity, Availability,

Performance, Security & Inventory Management

– Desktop Management– Integrated Customer Support

• Enterprise Portal– Distributed Authorship– Single point of access for NSF

information• Directory Services

– Single source of authentication & sign-on

– Centralized identity mgmt. & personalization

• Enterprise Management Systems– Fault, Capacity, Availability,

Performance, Security & Inventory Management

– Desktop Management– Integrated Customer Support

• Technology Governance• Technology Governance

Fundamental Philosophy of Risk Management Where Risks Are Assessed, Understood, and Appropriately Mitigated

Privacy,Integrity,Availability, SecurityProtections

Open,CollaborativeEnvironment forResearch and Discovery

NSF IT Security Program

How to Assess Accomplishments and Outcomes?

• Governmentwide Grants Management

• New Business/Application Capabilities

• Enterprise Architecture & Infrastructure Modernization

• Security• IT Management Practices

• PMA Scorecard• FISMA• eGov Act • Security Report Card• Internal Metrics

• Continued Leadership and Innovation in eGovernment

• Enabling Human Capital

• World Class Customer Services and Secure Infrastructure