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Winona State University Technology Master Plan

ContinuingtoPioneertheIntersectionofTeaching,Learning,Technology,andEngagement

Fall2017–Summer2020

“ACommunityofLearnersImprovingOurWorld”

DigitalLearningCommons–DarrellKruegerLibrary–Fall2017

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InformationTechnologyServices–WinonaStateUniversity

MissionStatementInformationTechnologyServices(ITS)providesthetechnology-basedfoundationtosupportandempowertheWinonaStateUniversity(WSU)communitytomeetandexceedtheireducationalandbusinessneeds.

VisionInformationTechnologyServicesendeavorstopositiontheUniversityasanationalleaderintheinnovativeandeffectiveuseoftechnologytosupporttheacademicenterprise.

ValuesPeople,Performance,andInnovation

Pillars• TeachingandLearning.InformationTechnologyServiceswillempower

technology-enrichedteaching,learning,andstudentsuccess.

• ServiceandSupport.InformationTechnologyServiceswillenhancecustomerrelationshipstorealizethepromiseof“thetrustedpartnerforyourdigitallife.”

• Infrastructure.InformationTechnologyServicesprovidesthenecessaryfoundationfortheotherfourpillars.

• DataPrivacyandSecurity.InformationTechnologyServiceswillsafeguardtheprivacy,integrity,reliabilityandappropriateuseofinformationresources.

• AcademicandBusinessWorkflows.InformationTechnologyServiceswillprovidetechnologiesthatfostercollaborationinsupportofacademicandbusinessadministrativeprocesses.

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PlanningAssumptions

ThereareseveralplanningassumptionsusedbytheAllUniversityTechnologyCommittee(AUTC)andInformationTechnologyServices(ITS)leadershipteammadeasthetechnologymasterplanforWinonaStateUniversity(WSU)wasbeingdeveloped.Afewofthoseassumptionsareasfollows:• Informationtechnologyiscriticaltotherealizationofinstitutionalgoalsandmustbe

alignedwiththemissionandvisionoftheUniversity.

• TheUniversityislikelytoexperiencebudgetaryconstraintsduringtheeffectiveyearsinwhichthistechnologymasterplanisimplemented.

• TheWinonacampusiscommittedtoprovidingamulti-platformone-to-onemobilecomputingstrategytostudentsandfacultythroughitse-Warrior:DigitalLifeandLearningProgramwhichprovidesthestagetodelivertechnologyaccessanytimeandanywhere.

• WinonaStateUniversity-Rochestersomestudentsarenotcurrentlyinvolvedinthee-Warrior:DigitalLifeandLearningProgram,whichresultsinsomedistincttechnologyissuesforthesefacultyandstudents.

• TheUniversityisdedicatedtosupportinganinformationtechnologyinfrastructurethatisrobust,reliable,andtransparenttotheenduser.

• Individualfacultymembersareultimatelyresponsibleforsettingthetechnologyexpectationsofstudentsintheircourses.Thedepartmentsareresponsibleforintegratingtechnologyintotheiracademicprogramsasappropriate,andassessingtheseefforts.

• MinnesotaStatesystemofficeprovidesandsupportsthecoreadministrativesoftwareapplicationsusedbytheinstitution.

• Emphasismustbeplacedontrainingandprofessionaldevelopmenttoassiststudents,faculty,andstaffwiththeuseandapplicationofinformationtechnology.

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IntroductionandBackgroundWinonaSateUniversity(WSU)seestechnologyasastrategictooltomeetitsacademicandadministrativevision.In1997,WinonaStatelauncheditse-Warrior:DigitalLifeandLearningProgram,providingallstudentswithalaptopcomputertoenhancetheirstudiesontheWinonacampus.Theprogramhasbeenwovenintothefabricoftheinstitution.Ourgraduates,manyofwhomcontinuetoworkandlearnintheStateofMinnesota,havebenefitedfromtheknowledge,skills,andabilitiesgainedthroughtheirparticipationintheprogram.TheUniversitycontinuestobuildonasolidfoundationofpastinitiatives,andlookstoadvancetheeffortsaroundseveralkeyteachingandlearningtechnologyissues.Theplanhaslaidoutaseriesofactivitiestoenhancethedigitalandinformationliteracyofourstudents;educatethecampuscommunityoneffectivepracticesaroundaccessibilityanduniversaldesign;leveragetheworkaroundopeneducationalresources;augmentthesupportofonlineandblendedteachingandlearning;continuetoevolvetheeffortsaroundlearningspaces;promoteadaptiveteachingandlearningpractices;andleveragingtheevaluationandimplementationofemergingtechnologies.Workinthesekeyareaswillmovetheinstitutionforwardinitseffortstohaveanimpactonstudentsuccess.ThisnewTechnologyMasterPlanalsoisthefirstthatpromotesanewandexcitingpartnershipwiththelibrary.Specificactivitiesintheplancallsforopeninga“DigitalLearningCommons”Thenewservicewillprovideaplethoraofsupportoptionsforstudentsaroundvarioustechnologiesastheyworkonassignmentsinbothjustintimeorworkshopformats.Inaddition,severalinitiativeswillfocusonenhancingdigitalscholarship,fluency,andcollections.Inprovidingthesesupportservicesitwillenhanceresourcesandplacesforstudentsrelatedtobothindependentstudyandcollaboration.ThistechnologymasterplancontinuestoprovideaframeworkforintegratingandprioritizingtechnologyrelatedissuesatWSU.Itwasdevelopedtoarticulateacommonvisionfortechnologyandprovideaguideforfuturetechnologyimplementations.Assessments(bothquantitativeandqualitative)oftheactivitiesintheplanarecriticaltomovinginitiativesforward.Doingthiswillprovideaguidetoenhanceandimproveservicestomeettheneedsofstudents,faculty,andstaffnowandinthefuture.ThisTechnologyMasterPlanrepresentstheUniversity’sefforttocontinuetopioneertheintersectionofteaching,learning,technology,andengagement.

“ACommunityofLearnersImprovingOurWorld”

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Governance-AllUniversityTechnologyCommittee(AUTC)TheAllUniversityTechnologyCommitteereviewstechnologyinitiatives,assessestechnologyuseandrecommendspolicyandresourceutilization.ThecommitteereviewedandassistedintheimplementationofthetechnologymasterplandevelopmentprocessandreviewedinformationcollectedfromthefocusgroupsessionsheldfromJanuarytoApril2017.AllUniversityTechnologyCommittee(AUTC)Membership(2016-2017)Ex-OfficioKennethJanz,AssociateVicePresidentforAcademicAffairs,DeanoftheLibrary,andChiefInformationOfficerKenGraetz,DirectorforTeaching,Learning,andTechnologyServicesInterFacultyOrganization(IFO)RepresentationPatPaulson,Professor,CollegeofBusiness,AUTCChairKentHansen,AssistantProfessor,CollegeofNursingandHealthSciencesEdwardGuernica,AssociateProfessor,CollegeofLiberalArtsPingpingZhang,AssistantProfessor,CollegeofScienceandEngineeringStewartVanCleave,AssistantProfessor,LibraryandInformationServicesMinnesotaAssociationofProfessionalEmployees(MAPE)RepresentationJohnYearous,Developer,InformationTechnologyServicesScottGuthrie,DatabaseDeveloper,InformationTechnologyServicesStudentRepresentationMeganGrochowskiDucNguyenAdministrativeandServiceFaculty(ASF)RepresentationTaniaSchmidt,AssociateRegistrar,StudentRecordServices(Registrar’s)AmericanFederationofState,County,andMunicipalEmployees(AFSCME)RepresentationDustinTollefsrud,AdministrativeAssistant,OutreachandContinuingEducation(OCED)MiddleManagersAssociation(MMA)RepresentationTomHill,DirectorofLearningSpaces,InformationTechnologyServicesDeans'CouncilRepresentationCharlaMiertschin,Dean,CollegeofScienceandEngineering

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TechnologyMasterPlanDevelopmentProcess

ThisdocumentrepresentsaculminationofworkstartedinOctoberof2016.Inthefallof2106theAllUniversityTechnologyCommittee(AUTC)developedandendorsedtheplanningconceptofafoundation(Infrastructure)andthefourpillars(TeachingandLearning,ServiceandSupport,DataPrivacyandSecurityandAcademicandBusinessWorkflows).Thisfoundationandfourpillarswereusedaswaytocollectfeedbackfromthecampus.RobinHonken,LoriMjoen,andKennethJanzconductedseveraltechnologyplanningandlisteningsessionsacrossthecampusduringthespringsemesterof2017.Duringthese19planningandlisteningsessionsgeneralfeedbackandideasfromvariousstakeholdergroupswerecollected.Thefeedbackandideasweredevelopedintofacilitatingactivities.ThesefacilitatingactivitieswerethencategorizedandreviewedbytheAllUniversityTechnologyCommittee.Theproductofthatworkiscontainedinthisplan.

NextSteps

OncethetechnologymasterplanningiscompletetheInformationTechnologyServices(ITS)leadershipteamwillcreateatacticalplantooperationalizethetechnologymasterplan.ITSwillperformandexecutethetacticalplan.ITSwillassessandevaluatetheoutcomesandreportbacktoAUTCandCabinettheresults.ThetechnologymasterplanwillguideallfuturetechnologyimplementationsatWinonaStateUniversity.

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Key

Abbreviation FullTitle ResponsiblePosition Fall2017OfficeHolder

ITS InformationTechnologyServices ChiefInformationOfficer KennethJanzCIO ChiefInformationOfficer ChiefInformationOfficer KennethJanzTLT TeachingandLearningTechnology

ServicesDirector KenGraetz

INF InfrastructureandEnterpriseServices Director DaveGreshamUS UserServices Director RobinHonkenPMO ProjectManagementOffice PMOLead LoriMjoenSEC SecurityOffice DataSecurityOfficer TobiasSchmidt

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1.TeachingandLearningInformationTechnologyServiceswillempowertechnology-enrichedteaching,learning,andstudentsuccess.1.1Develophigh-qualityonlineandhybridlearningexperiencesActivity Responsible Time(yrs.)1.1.1DevelopplanforcontinuingQualityMatters(QM)fundingthatinvolvesacademicdepartmentsandprograms.Assessment:Plandevelopedandadopted.

TLT 2

1.1.2Improveaccessibilitytoonlinecontentandservices.Assessment:AllcontentandservicesADAcompliant.

TLT 2

1.1.3Exploreothermethodsforqualityassuranceinonlineinstruction.Assessment:EstablishanddocumentotheralternativestoQM.

TLT 3

1.1.4CollaboratewithAdultandContinuingEducation(ACE)andacademicdepartmentsonthedevelopmentofonlineandhybridprograms.Assessment:Numberofonlineprogramssupported,numberofstudentsregistered.

TLT 3

1.1.5Enhancetechnology-enabledstudentservicestobetterserveonlineandhybridstudents.Assessment:Countenhancedtechnology-enabledstudentservices.

TLT,INF,US 3

1.2ImproveservicesdeliveredtosupportprofessionaldevelopmentActivity Responsible Time(yrs.)1.2.1BuildanewDLCserviceintheLibrarythatcombinesTLTandUserServicesfunctions.Assessment:Servicedeliveredandassessed.

TLT 1

1.2.2Developprocessformanagingknowledgebase.Assessment:Processdocumentedanddelivered.

TLT,US 1

1.2.3Enhancetechnology-relatedonboardingprogramforallfacultyandstaff.Assessment:Programdocumentedanddelivered.

TLT 1

1.2.4Developadigitalcitizenshipbadgingprogramforstudents.Assessment:Programdelivered.

TLT 1

1.2.5EnhancetheFacultyExchangeSeries.Assessment:Increasetheusageandsatisfactionoftheseries.

TLT 2

1.2.6IntegratemethodsfordocumentingtechnologyenhancedteachingandlearningactivitiesintofacultyPDR/PDP.Assessment:Integrationdocumentedanddelivered.

TLT 2

1.2.7Developprogrammingthatempowersfacultytoapplyactive,adaptive,andexperientialtechnology-enabledlearningmethods.Assessment:Countprogrammingdeliveredandcountfacultyinvolvement.

TLT 3

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1.2.8Improveself-helpresources(e.g.,lynda.com,wikidocumentation).Assessment:UserSatisfactionandincreasedusage.

TLT 3

1.2.9Developprofessionaldevelopmentplansforindividualdepartmentsandprograms.Assessment:Plansdevelopedandimplemented.

TLT 3

1.2.10Improvetheuseofanalyticstodevelopprogrammingandservices.Assessment:Benchmarkscreatedandassessmentcompleted.

TLT 3

1.3LearningspacesActivity Responsible Time(yrs.)1.3.1Improveclassroomdesignprocess:

• Establishacampusclassroomdesignprocessandteam,asasubcommitteeofAUTC,

• Leverageandimprovelearningspaceassessmentprocess(e.g.,ReportCard),

• StandardizeA/Vsystems,and• Designforaccessibility.

Assessment:Processdevelopedandusersatisfaction

TLT

TLTTLTTLT

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1.3.2Enhanceinformallearningspaces:• Assessinformallearningspaceneedsanddevelopan

operationalplan,and• Enhanceselectedspaces(e.g.,SLCAtrium).

Assessment:Countnumberofupgradesandtrackusersatisfaction.

TLT

TLT

11

1.3.3Improvecampusknowledgeandskillsanddeveloparoadmaprelatedtovideoconferencing:

• Improvedocumentationforusers,• Createamethodforchoosingtherightvideoconferencing

tool,and• ReduceITVinvestment.

Assessment:Countandusersatisfaction.

TLTTLT

TLT

112

1.4StayinnovativeActivity Responsible Time(yrs.)1.4.1SupportneedsoftheDigitalFellowsProject.Assessment:Completetheprojectasdefined.

CIO 1

1.4.2Supportinnovativeeducationaltechnologyinitiativeswithincollegesanddisciplines.Assessment:Countinnovativeinitiativesandfacultyinvolvement.

TLT 1

1.4.3DevelopageneralusemakerspaceintheLibrary.Assessment:Establishmentofspace.

TLT 2

1.4.4Exploreinformationvisualization.Assessment:Developrecommendationsforsupportofvisualizations.

TLT 2

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1.4.5Promoteandfacilitatetheuseofebooks,openeducationalresources,andotheropensourceacademicmaterials.Assessment:Countuseofopeneducationalresources.

TLT 3

1.4.6SupporttheuseofHighPerformanceComputing(HPC)services.Assessment:EstablishsupportforHPCservices.

TLT 3

1.4.7AssesstheeffectivenessofneweducationaltechnologytoolsandmethodsbeingappliedatWSU.Assessment:Processdevelopedandadopted.

TLT 3

1.4.8Evaluateadaptiveandnext-generationlearningenvironmentsandtrends(e.g.,gamification,personalizedlearning).Assessment:Developrecommendationsforevaluatingtrends.

TLT 3

1.5ImprovecommunicationaboutteachingandlearningtrainingandprofessionaldevelopmentopportunitiesActivity Responsible Time(yrs.)1.5.1Reviseourcommunicationplanacrossmultiplechannels.Assessment:Planrevisedandimplemented.

TLT,US 1

1.5.2DevelopandpublishanITSservicecatalogthatclearlydescribestheserviceandcontactinformation.Assessment:Catalogdevelopedandpublished.

TLT,US 2

1.5.3EstablishaCRMapproachforinteractingwithstudents,faculty,andstaff.Assessment:Approachdevelopedandimplemented.

TLT,US 3

1.6EnhanceprofessionalandstudentstafftobettersupportteachingandlearningActivity Responsible Time(yrs.)1.6.1Addresourcestosupportinstructionaldesign.Assessment:Resourcesdedicatedtoinstructionaldesignanduserusageofthoseresources.

TLT 1

1.6.2Cross-trainexistingRochesterstafftobettersupportteachingandlearning.Assessment:Documentstafftrainingopportunities.

TLT,US 2

1.6.3Enhancestudentworkertrainingprogramsinclientservicesunitstoincreaseprofessionalvalue.Assessment:Programdevelopedandimplemented.

TLT,US 2

1.6.4Expandlibraryliaisonmodeltoincludeteachingandlearningconsultation.Assessment:Modelexpandedandimplemented.

TLT 3

1.6.5DevelopaDigitalLearningCommons(DLC)servicefocusedonRochester.Assessment:Serviceestablishedandusersatisfaction.

TLT 3

1.6.6Transitiontoarevenue-generatingmodeltosupportstaffing,especiallyaroundinstructionaldesign.Assessment:Measurerevenuegenerated.

TLT 3

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2.ServiceandSupportInformationTechnologyServiceswillenhancecustomerrelationshipstorealizethepromiseof“thetrustedpartnerforyourdigitallife.”2.1ImproveHelpDeskServicesActivity Responsible Time(yrs.)2.1.1Enhanceservicesprovidedtograduateandpart-timestudentstosupportpersonaldevicesre:printingandaccesstonetwork.Assessment:Countnumberofservicesweprovide,documentnewandupdateexistingdocumentation,usersatisfaction.

US,TLT 1

2.1.2Workwithalldepartmentstocreateatechnologyreplacementcycle.Assessment:Replacementcyclescreatedandfundsallocated

US 1

2.1.3Enhanceonlinetroubleshootingguidefortechnicians.Assessment:Countnumberofaddedandupdatedarticles,measuretechniciansatisfaction.

US 1

2.1.4Techsupportliaisonforareaswithhighsupportneeds.Assessment:Trackliaison’sassigned,supportgivenandusersatisfaction.

US 2

2.1.5IncreasetheuseofSLA’sforspecificgroupsanddepartments.Assessment:CountnumberofSLA’sdevelopedandusersatisfaction.

US 2

2.1.6EnhancesupportforInstructionalTechnologyinRochester.Assessment:MeasureinstructionalTechnologyinteractions(oneononeandprogramming)withfaculty,andusersatisfactiondata.

US,TLT 2

2.1.7Use“trainthetrainer”methodologytoprovidesupportoutsideofnormaltechsupporthours(ex.RA’sforhousing).Assessment:Documentandcount“Trainthetrainer”sessions.

TLT,US 2

2.2EnhanceeWarriorprogramActivity Responsible Time(yrs.)2.2.1EvaluatetechnologyavailablethrougheWarriorprogramtoensurecontinuallymeetsacademicneeds.Assessment:LeverageassessmentdatafromeWarriorassessmentplan.

US,TLT 1

2.2.2ResearchareductionineWarriorfeestostudents.Assessment:Makerecommendationonfeereduction.

US 2

2.2.3Enhancelaptopdistributionandexchangeprocess.Assessment:Processevaluatedandrecommendationsmade.Trackusersatisfaction.

US 2

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2.3ImplementandcontinuetoenhancetoolsavailableforenduserstorequestsupportActivity Responsible Time(yrs.)2.3.1ImplementonlinechatintoTechSupport.Assessment:Chatimplementedandusersatisfaction.

US 1

2.3.2Createself-serviceprocessforITcustomers(createworkorder,viewstatusofworkorders,etc)-analyzeuseofITSMportal,BPLogixandCRMandutilizebesttoolforthejob.Assessment:Documentself-serveprocessandusersatisfaction.

US 2

2.3.3Implementautomaticcommunicationtothecustomerupdatingthemofworkorderstatus.Assessment:Countnumberofautocommunicationsandusersatisfaction.

US 2

2.4EnhancecommunitycommunicationtoolandproceduresActivity Responsible Time(yrs.)2.4.1Improvedigitalsignage:

• MigratecreativeservicestoMarComm,and• FormalizeTLT’sroleinprovidingtechnicalsupport.

Assessment:ReductionofcontentcreatedwithinITS,measureuptimefordisplays,usersatisfaction.

TLTTLT

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2.4.2ContinuetobuildandenhanceITCommunicationPlan.Assessment:AllocateresourcesforITcommunicationandmeasureendusersatisfaction.

CIO 2

2.5BetterutilizeanalyticsActivity Responsible Time(yrs.)2.5.1Identifymeasuresforwebconferencing.Assessment:Measuresidentifiedandcollected.

TLT 1

2.5.2IdentifymeasuresforBrightspace.Assessment:Measuresidentifiedandcollected.

TLT 2

2.5.3DevelopadashboardkeyITSperformanceindicators.Assessment:Dashboardareasidentified,published,andpromoted.

TLT 3

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3.InfrastructureInformationTechnologyServicesprovidesthenecessaryfoundationfortheotherfourpillars.3.1Supportusersthroughcontinuousenhancementandexpansionofwireless.Activity Responsible Time(yrs.)3.1.1Doublethenumberofaccesspointsintheresidencehalls.Assessment:Installandassessusersatisfaction

INF 1

3.1.2Outdoorspaces-widercoverage-Gazeboetc.Assessment:Installandassessusersatisfaction.

INF 2

3.1.3Installhighcapacityaccesspointsinthemainsportsvenues.Assessment:Installandassessusersatisfaction.

INF 3

3.2ImproveInfrastructureinLearningandMeetingSpacesActivity Responsible Time(yrs.)3.2.1Transitiontowirelessdisplayinlearningspaces:

• Choosewirelessdisplaystandard,and• Establishabenchmarkforimplementation.

Assessment:Countnumberoflearningspacestransitioned.

TLTTLT

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3.2.2EvaluatewirelessprojectiontomeetthedevelopingstandardoftheSoutheastMinnesotaEnterpriseTechnologyZone.Assessment:Evaluationplancompleted.

IN 2

3.2.3Transitionalllearningspacestodigitaldisplaysystems.Assessment:Completedconversionforalllearningspaces.

TLT

3

3.3EmbracethecloudActivity Responsible Time(yrs.)3.3.1Regainvisibility(logsandauditing)intocloudbasedservices.Assessment:Determineanddocumentlevelofvisibilityneeded,andvisibilitygained.

SEC 1

3.3.2ExtenddatacentertoAzure-site-to-siteVPN.Assessment:Countnumberofserviceshostedinthecloud.

INF 1

3.3.3LeveragingAzure-ImplementDisasterRecoveryPlan.Assessment:CreationofDisasterRecoveryPlan.

INF 2

3.3.4EvaluatecloudbaseddevelopmenttoolsandPlatformasaService(PaaS)offerings.Assessment:Evaluationcompletedanddocumented.

INF 2

3.3.5TargetcustomappdeploymenttothecloudAssessment:Countnumberofcustomappsdeployedtothecloud

INF 2

3.3.6CompletemigrationofSharepointtocloud.Assessment:LocalSharepointinstanceisdeprecated.

INF 3

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3.4DeploywirednetworkImprovementsActivity Responsible Time(yrs.)3.4.1ImplementEduroamtoenhanceinter-universitycollaborationsandpartnerships.Assessment:Eduroamimplemented.

INF 1

3.4.2Increasebandwidthinallbuildingto10gb.Assessment:Increasedbandwidthcompleted.

INF 2

3.4.3Workwithexternalpartiestoimproveacademicbandwidth.Assessment:Improvementsmadeandusersatisfaction.

INF 2

3.4.4Upgradetelecommunicationssystemtocloud-basedtechnologies.Assessment:Upgradecompleted.

INF 3

3.4.5ReducenumberofwiredportsandimplementDynamicVLANsolutionforremainingnumber.Assessment:CountofwiredportsanddynamicVLANsolutionimplemented.

INF 3

3.4.6Diminishserviceinterruptionsbycreatingfullredundancyonbothnetworkcores.Assessment:Fullredundancycreated.

INF 3

3.4.7Updatestorageareanetworktomoderntechnology.Assessment:ReplaceexistingSAN.

INF 3

3.5ImproveandEnhanceSQLEnvironmentActivity Responsible Time(yrs.)3.5.1AuditSQLenvironment.Assessment:Auditreportdelivered.

INF 1

3.5.2Basedonauditfindings,reviewandenhanceSQLenvironment.Assessment:MoresecureandhigherperformingSQLenvironment.

INF 2

3.6Createefficienciesinthemanagementofmobiledevicesandsoftwarebyleveragingmobiledevicemanagementsolutions(AirWatch,SCCM)Activity Responsible Time(yrs.)3.6.1Reviewandenhancethecustomizationandautomatedsoftwareinstallandupdateprocess.Assessment:Processreviewedandenhancementsdocumentedandimplemented.

US,INF 3

3.6.2Enhanceprocessforgraduatingseniorstopurchaselaptops.Assessment:Processenhancedandusersatisfaction.

US,INF 3

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3.7DeployNewServicesandInnovationsActivity Responsible Time(yrs.)3.7.1Evaluateandimprovedevelopmentoperations(DevOps)

• Explore/evaluateALMtoolinge.g.VisualStudioTeamServices(VSTS),

• ContinuousIntegration,and• ReleaseManagement.

Assessment:Improvedoperationsandusersatisfaction

INF

INFINF

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3.7.2Researchfeasibilityofmobileautomatedbackupsolutions.Assessment:Researchcompletedandrecommendationcreatedanddocumented.

INF 2

3.7.3AdoptMMBpolicyandproceduresforTelecommutingwhenappropriate.Assessment:Policyandprocedurecreated.

CIO 2

3.7.4ExpandservicesforVPNaccess:• AlignwithHRrequirementstoworkfromhome,• Splitstudentsfromstaffandfacultyatnetworklevel,• Require2factorauthenticationforstaffaccess,and• SetupemergencyVPNtosupportBusinessCommunityand

EmergencyIssues/pandemicplanning.Assessment:Improvedsecurityandusersatisfaction

INF 3

3.7.5Researchandimplementdataprotectionmanagement(DPM)basedonriskofdataclassificationandlevelofuseraccess.Assessment:Researchcompleted,recommendationcreatedandsolutionimplemented

SEC 3

3.8Sustainablefunding:software,network,equipment,anddatacenterrenewalandreplacementActivity Responsible Time(yrs.)3.8.1Enhancesoftwarerenewalandreplacementprocess.Assessment:Processreviewed,recommendationsdocumentedandimplemented.

US,TLT 2

3.8.2Establisharesourceremovalpolicy/proceduretodeprecatelegacyservices.Assessment:Policyandprocedurecreated,documentedandfollowed.

US,INF 3

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4.DataPrivacyandSecurityInformationTechnologyServiceswillsafeguardtheprivacy,integrity,reliabilityandappropriateuseofinformationresources.4.1EducatecommunityontheneedfordataprivacyandsecurityActivity Responsible Time(yrs.)4.1.1Mandatoryminimumtrainingpriortoaccesstoclassifieddata.Assessment:Processimplemented.

CIO 1

4.1.2TrainonMoveITsecurely(MoveDataSecurely).Assessment:DevelopastandardtouseMoveITSecurelyandtrainingprovided,increasedusage.

TLT 1

4.1.3Publishdataownerlists.Assessment:Publishedlist.

SEC 1

4.1.4Enhancetrainingaroundsecuritythroughin-personandonlineopportunities,includingthepurchaseofanonlinevideotrainingseriestoaddresskeyareasofconcern.Assessment:Seriespurchasedandincreaseduserknowledge.

SEC,TLT 2

4.2MinimizeWorkDisruptionActivity Responsible Time(yrs.)4.2.1TrainingwithinITforAvectoand2Factortools.Assessment:Increasessecurity,minimizeworkdistribution,andemployeesatisfaction

SEC 1

4.2.2Enhancechangeandpatchnotificationprocess.Assessment:Improveworkefficiencyandemployeesatisfaction.

INF 1

4.3ResearchandimplementtoolstoimproveandenhancedatasecurityActivity Responsible Time(yrs.)4.3.1Enforceencryptionofexternalstoragemedia.Assessment:Grouppolicyenforcementinplaceforstaff.

SEC 1

4.3.2ContinuetoauditbasedonSANStop20frameworkandISO27001/13.Assessment:Developappropriaterubrics.

SEC 2

4.3.3Researchandtestcampuswideenterprisepasswordmanagementsolutions.Assessment:Researchcompletedandrecommendationmade.

SEC 2

4.3.4Quantifyriskratingandanalysisbenchmarks.Assessment:Riskratingcreatedandassetsplacedwithinmatrix.

SEC 2

4.3.5Researchandtestinnovativetoolstoremaincuttingedgeintheareaofdatasecurity.Assessment:Reportouttoolsresearchedandtested.

SEC 2

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5.AcademicandBusinessWorkflowsInformationTechnologyServiceswillprovidetechnologiesthatfostercollaborationinsupportofacademicandbusinessadministrativeprocesses.5.1ImprovebusinessprocessesandanalyticsthroughuseofonlineformsActivity Responsible Time(yrs.)5.1.1Createprocesstoprioritizeform/processrequesttomaximizeuniversityimpact.Assessment:Documentandfollowprocess

INF 1

5.1.2ImplementBPLogixtoimprovebusinessprocesses.Assessment:Productimplemented.Countnumberofformscreated.

INF 1

5.1.3Exploreandimplemente-signatureforparents.Assessment:Projectcomplete

INF 1

5.1.4Createstandardsforform/systemtestingandrollout.Assessment:Standardcreatedandfollowed

INF 2

5.1.5Implementaprocesstoevaluatebusinessprocessesforefficiency.Assessment:Countnumberofleansessionsandestimatehoursofproductivitysaved

INF 3

5.1.6LeverageBPLogixbeyondtraditionalformsandworkflowtocreateintegratedsolutionsinconjunctionwithCRM,SharePoint,OpenText,ITSM,etc.Assessment:Countnumberofonlineforms,workflowandintegrations

INF 3

5.2SupportWinonaState’sRecruitmentProcessActivity Responsible Time(yrs.)5.2.1SupportRoyall’srecruitmentinitiative.Assessment:RespondtoRoyal’sneedsrelatedtoinformationtechnology

INF 1

5.2.2ImplementnewSystemCRMasselectedbySystemOfficeRFP.Assessment:Productimplemented

INF 2

5.3Implementa‘MajorMapping’solutionActivity Responsible Time(yrs.)5.3.1WorkwithMinnesotaStatesystemofficetoimplementu.direct–Assessment:u.directimplemented

PMO 2

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5.4ReviewDocumentImaging(currentlyKL)Activity Responsible Time(yrs.)5.4.1ReevaluatethesystemsolutionAssessment:Evaluationcompleted

INF 2

5.4.2ImplementrecommendedchangesAssessment:Recommendationsimplemented

INF 3

5.5ImproveWebsiteActivity Responsible Time(yrs.)5.5.1Exploreandimplement:

• newonline/webcalendarsystem,• newssite,and• intakeprocess.

Assessment:Newsystemsandprocessesimplemented.

INF 1

5.5.2ImplementandadheretoSection508InformationandCommunicationTechnology(ICT)accessibilitystandardsAssessment:Accessibilitystandardsimplemented.

INF 1

5.5.3Researchsearchreplacement.Assessment:Makerecommendationonnewsearchtool.

INF 1

5.5.4Upgradecampusmappingtoincludegeolocation.Assessment:Geolocationimplemented.

INF 2

5.5.6Implementsearchreplacement.Assessment:Newsearchimplemented.

INF 2

5.5.6InvestigatenewStudentPortal.Assessment:Makerecommendationonnewstudentportal.

INF 2

5.5.7Implementadmissionssiterevision.Assessment:Newadmissionssiteimplemented.

INF 2

5.5.8ExplorenewContentManagementSystem(CMS).Assessment:MakerecommendationsonnewCMS.

INF 2

5.5.9ImplementnewStudentPortal(i.e.scholarships,financialaid).Assessment:Implementnewstudentportal.

INF 3

5.5.10RedesignWSUwebsiteandimplementnewContentManagementSystem(CMS).Assessment:Developplanandbegintheprocessofresigningthewebsite.

INF 3

5.6Academicwarning/trackingActivity Responsible Time(yrs.)5.6.1ReviewstrategyforAPRSAssessment:APRSstrategyreviewed

INF 2

5.6.2DecideandimplementAcademicWarningSystemAssessment:Systemimplemented

INF 3

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5.7ImproveITprojectmanagementandcommunicationtoolsetActivity Responsible Time(yrs.)5.7.1AssesscurrentProjectManagement(PM)toolsetandstandardizeonone.Assessment:Toolsetassessedandimplemented.

PMO 1

5.7.2Re-establishsystemtopublishlistofactiveprojects.Assessment:Systemestablishedanddocumented.

PMO 1

5.7.3Re-establishprojectrequestandapprovalprocess.Assessment:Processestablishedanddocumented.

PMO 1

5.7.4Designateresources,eitherneworexisting,tofocusoninternalandexternalcommunications.Assessment:Resourcesestablished

CIO 2

5.7.5ReviewroleofPMOandCommunicationsOfficeinITS.Assessment:PMOandCommunicationOfficerolesreviewedanddefined.

CIO 2

5.8ImproveUniversityCollaborationandCommunicationsActivity Responsible Time(yrs.)5.8.1CreateprocessforcollaborationforinternalcommunicationswithMarCommandtheWarriorHub.Assessment:Processestablishedanddocumented.

CIO 1

5.8.2Implementmasstextingsolution.Assessment:Solutionimplemented.

INF 1

5.8.3Implementphase2oftheInvolvioPlan.Assessment:Involviophase2goalscompleted.

INF 1

5.8.4Implementphase3oftheInvolvioPlan.Assessment:Involviophase3goalscompleted.

INF 2

5.8.5Implementphase4oftheInvolvioPlan.Assessment:Involviophase4goalscompleted.

INF 3