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Technology Services Road Map
Tech Day 2012September 28, 2012
Chief Technology Officer Update
Charlie McMahonChief Technology Officer
[email protected] 504-988-8555
What is Technology Services?
Mission StatementTechnology Services provides information technology services that meet the needs of the Tulane University community and enables Tulane’s mission by delivering technology solutions that support achieving institutional goals and objectives.
Major Functions
Business Services
Campus IT and Academic Computing Faculty Support Instruction and Research Computing Service Desk – Tier 2 & 3 Support Vendor Partnerships Web & Communications
Enterprise Applications Corporate Applications Student Information System
Major Functions
Infrastructure Identity Management System Messaging Systems Data Center System Administration Network Telecommunications
Major Functions
Security Awareness Prevention Recovery
Accomplishments FY 2011-2012
Infrastructure Network upgrade WaveMail conversion IPV6 implementation
Accomplishments FY 2011-2012
Campus IT and Academic Computing LMS pilot and selection of Blackboard 9.1 Classroom upgrades KACE deployment Faculty Technology Lab Communication improvements
Enhanced web and social media presence TechWave Newsletter Tulane Operations Management System
HBO available on campus
Accomplishments FY 2011-2012
Security Improved network scanning Enhanced system/processes for accounts Implemented encryption Built and implemented new EPO server Significant reduction in spam/phishing Improved enterprise alerting Implemented security education
Accomplishments FY 2011-2012
Enterprise Applications Oracle Upgrade Banner Kuali TAMS Release 12 TERA Implementation
New Director for Network Operations and Support Center
Roadmap 2012-2013
Technology Services is engaged in a significant number of major projects that will affect customers over the next two years
We want you to know well in advance what's coming and when
These projects will provide tremendous increases in our ability to serve our customers
Roadmap 2012-2013: Infrastructure
Network Upgrade and Redesign
Upgrade Identity Management System
Complete Unified Active Directory implementation
Move Tulane Telephone service to Internet2 Net+ SIP Service
Roadmap 2012-2013: Applications
TNPRC Database
CMS upgrade Working with Public Relations Piloting two options
Encryption
IPTV
Roadmap 2012-2013: Campus
Roadmap 2012-2103: Instruction
Blackboard LMS Upgrade (2012-2013)
Classroom Upgrades (ongoing)
Campus IT & Academic Computing Update
Jim BradleyAssistant Vice President
[email protected] 504-644-8467
Campus IT & Academic Computing
Major functions
Faculty Support
Instruction and Research Computing
Service Desk
Vendor Partnerships
Web and Communications
Strategic Agenda FY2012-13
Strengthen Relationship with Medical School and develop collaborative IT Strategic Plan
Enhance support for instruction
Enhance Web Services
Complete deployment of Customer Service Enhancement systems
Strategic Agenda FY2012-13
Technology Connection - deploy unified storefront
Enhance support for research Continue strong focus on Primate Center High performance computing support
Optimize organization
Collaborative IT Strategic Plan
Strengthen Relationship with Medical School and develop collaborative IT Strategic Plan
Enhance Support for Instruction
Blackboard Partnership
Enhance Web Services
CMS upgrade or transition to a new CMS
Complete redesign of TS Web
Collaborate on redesign of TU Web
Deploy v2 of Tulane Mobile App
Complete TOMS deployment
Enhance Customer Service Systems
KACE
CRM (Microsoft vs. ServiceNow)
Email Migration
Box Conversion (http://ts.tulane.edu)
Active Directory Migration
Technology Connection
Deploy the unified storefront in the LBC and extend to other campuses and sites Uptown
Enhance Support for Research
Ensure ARS Database Conversion to Oracle is 50% complete.
Enterprise Applications Projects
Mary WalshAVP for Technology Service
Enterprise Applications
Projects Completed
TAMS Release 12 – October 2011
TERA Implementation – February 2012 Tulane Electronic Research Administration 670 Proposals - $217,746,182 In development
Conflict of Interest Subawards & Negotiations Report Tracking IRB module IACUC
HCM Implementation
HCM - Human Capital Management Human Resources Self Service (Manager/Employee) Payroll
Labor Distribution Advanced Benefits Time and Labor
Self Service functionality for employees and managers Kronos Timekeeping Relational Database and toolset Fully integrated into the University financial system
Animal Records System
Tulane National Primate Research Center
Technology to support unique requirements of research Medical records Imaging Mobile devices Ancestry information
Planning and Design effort underway
Gibson New Schedule of Classes
Focus on usability New Planner functionality
Multiple planners Conditional add/drop Register directly from planner
Enterprise Applications
Enterprise Applications
Gibson
Spring Registration New Planner and Conditional Add/Drop will be in
place for Spring 2013 Priority Registration – November 5th
Continuing to work with students and staff to ensure functionality and usability
Additional functionality will be developed going forward
Infrastructure Update
Leo Tran, CISSP, CISM, CRISCAssistant Vice President, Technology Infrastructure Services
Network Services
Deployment of IPv6
Deploy Network Infrastructure to support IPTV
Move departmental servers to the data center, including servers from the Library, Athletics, Capital Projects, Riley Center, and TUPD.
Upgrade Horizontal Wiring in Residence Halls with Cat6 Ethernet cable that can deliver 1Gb traffic.
Network Services
Re-architect Wireless Network for more availability
Complete the 10Gb Fiber Ring
Identity Management Services
Upgrade Identity Management System to enhance Self-Service Password reset capabilities
Complete Unified Active Directory implementation
Expand Shibboleth and ADFS environments
Disaster Recovery
Move Disaster Recovery site to a location that will enhance real-time data replication
WaveMail Conversion
Complete Office 365 conversion Email Lync
New Office 365 email environment brings: 25Gb mailboxes Zero disaster recovery time Reduced Management Overhead
Tulane Telephone Service
Move Tulane Telephone service to Internet2 Net+ SIP Service
Redesign Telecom Department
Network Operations Center
Allie Hopkins, Director, Network Operations and Support [email protected] 504-988-8512
Network Operations Center
What does the NOC do? Monitor network Monitor systems
How to build a NOC State of the art operations center Video wall Tools Personnel
Network Operations Center
Kick-Off Date Mid-summer 2013 Status updates throughout this year
Information Security Office Update
Hunter Ely, CISSP, CFCE, GCIA, CRISCChief Information Security Officer
[email protected] 504-988-8566
ISO Strategic Agenda FY2012-13
Antivirus
Anti-phishing Campaign
Security Awareness Training
Security Reviews
ISO Strategic Agenda FY2012-13
Encryption
Network Scanning
Firewall
Other Issues – mobility management, DMCA, Staffing, Incident Response, etc.
ISO Update – Antivirus/EPO
Migrated EPO 4.5 clients to new EPO 4.6 server. Increased overall AV footprint and policy
effectiveness
Have used EPO alerts to address virus outbreaks early preventing the spread of worms and Trojans across the network.
EPO can support mobile device management (separate purchase)
ISO Update – Anti-phishing
DarkNet and Phishing management project in process
Project in place to scan and manage host IP’s for known and new fraud sites and command and control infrastructure
ISO Update – Security Awareness
Completed security awareness training with several departments around campus
Information Security Wiki/Webpage
SANS Securing the Human
ISO Update – Security Reviews
Review of state of information security in all departments
Free service scheduled at the request of department
Several security reviews completed in the last 12 months
ISO Update – Encryption
Upgrade to the encryption system in the spring.
Phase 2 – All laptops/desktops at SOM to be encrypted. Efforts within other areas of HSC.
Hundreds of computers are now encrypted and protected.
Begin offering encryption to uptown departments
ISO Update – Encryption
Continued support of encryption issues (Avg: 1-2 major recovery issues per week 10-12 unlocks per week)
100% data retention for customers with encryption related issues.
ISO Update – Network Scanning
Rapid7 scan for ad hoc and regular reporting for PCI compliance and grant compliance
Upgraded licensing for Nexpose/Rapid7 penetration testing software and appliance.
Nexpose used in determining security issues with Servers, workstations and other network devices on the Tulane network
ISO Update – Firewall
Project in concert with Infrastructure team to integrate enterprise-class firewall into new top-tier network design
ISO Update – Other Issues
Moving Administrative account process off paper
Mobility management
DMCA
Incident Response
Questions?
