Technology Update 6/5/2018 -

Michael HojnickiChief of Technology and Administrative Services

Projects Completed in 2017� Open Checkbook Published May � Network & Phone Upgrade High Level Design April -December◦ Competitive Bid Hardware & Services◦ Detailed Network Review & Design◦ Documented Existing Phone System

� Upgraded: June – November ◦ 310 Desktop Computers ◦ 102 Laptops◦ Server Storage

� PeopleSoft - Open Enrollment & W2’s Self Service October

Other Projects Completed in 2018

� Enhanced After Hour Support (April)

� Virtual Desktop Service GCView (May)

� Website Upgrade (May)

Wiring Infrastructure upgrades � We partnered with Public Works – Facilities Management � Coordinated with Multiple vendors to support and work on

these upgrades:

◦ DEDC – Engineering and Design firm ◦ Furness Electrical◦ Assurance Media – Wiring contractor◦ Summit Mechanical – HVAC ◦ Dynatech – HVAC◦ Kratos – Camera and Card access security

Wiring Infrastructure Upgrades � Multiple NCC locations will receive new network/phone

hardware and Wi-Fi ◦ 25 of these locations needed wiring replaced◦ 18 Sites are completed. Some may need removal of old wiring◦ 4 Sites are nearing completion◦ Major sites � Government Center – Bidding completed and scheduling work to begin� City County Building – 50% complete � Conner Complex – Beginning the design◦ (Medic 8) needs new internet service to function properly. Verizon

and Comcast are not available

Network & Internet Services Upgrades� Leveraged State Fiber Optic Services Contract◦ Connectivity between four main sites - January 2018◦ Implemented Next Generation Firewalls - February 2018◦ Transitioned from Comcast to new Internet Service Provider – March 2018◦ New Core Network installed at four main sites – April 2018

� Remote Office Internet services were slow and out of contract◦ Issued a RFP for new services◦ Transition to new service providers (Comcast –Verizon) Feb 2018 – Present

� Replacing all network closet hardware & Wi-Fi units (ongoing)

� Convert remote office to the NEW wide area network design

Phone System Upgrade - 2018� Reviewed existing Verizon design and completed circuit audit � Develop the NEW detailed design and confirm requirements

(completed)� Installed NEW Phone Core Hardware (Ongoing)� Install NEW digital circuits and begin testing - June � Begin transitioning remote sites to the NEW phone system

- July � Convert Public Safety & City County to NEW phone system

- Fall 2018

Other 2018 Planned Upgrades � Hardware replacement Cycle ◦ 350 – Desktop Computers ◦ 100 – Laptops ◦ 400 – Police Laptops (State Funded)

� Remote Support Tool for Help Desk (June)� Enterprise Copier Management for Public Safety (June)� Complete detailed business requirements for TIER

replacement (July) � Verizon 4G Coverage for Public Safety (August)

0 50 100 150 200 250 300 350

NEG 3+

NEG 2 to NEG3

NEG 1 to NEG2

0 to NEG 1

0 to 1

1 to 2

2 to 3

3+

Desktops

Desktops

Out of Warranty

0 50 100 150 200 250 300 350 400

NEG 3+

NEG 2 to NEG 3

NEG 1 to NEG 2

0 to NEG 1

0 to 1

1 to 2

2 to 3

3+

Laptops

Laptops

Out of Warranty

Google vs Microsoft Office 365

� We need to make a decision in the next couple of months ◦ New software models require Software as a Service ◦ IS team is meeting with both vendors◦ Developing an estimated Total Cost of Ownership models

� Mail Servers are running Exchange 2010� Server storage capacity nearing critical levels� Must implement Email retention & eRecords policies◦ Transition FOIA extracts processing from Law to IS

Planned Application Upgrades� Visual Homes for Community Services Housing (Sept 2018)◦ Required to maintain compliance with Federal reporting◦ New version will be hosted and supported by the vendor

� Software as a Service (SaaS)◦ Improved backup, disaster recovery and version control

� PeopleSoft upgrade to 9.2 (October 2018)◦ Required to maintain support ◦ New look and feel options◦ Must be completed before next Open Enrollment

� M5 Fleet Management (November 2018)◦ Old application M4 has many issues and inefficiencies◦ Will now be a vendor hosted solution (SaaS)◦ Improved backup, disaster recovery and version control

Impacts of Software as a Service (SaaS)

� Must budget for ongoing operational costs vs. large one time investments

� Proactively manage internet bandwidth to ensure proper performance

� Improved backup and disaster recovery � IS staff will have opportunities to learn new technologies

and develop new skills (Cloud vendor management)