National Conference on Best Practices in STCCS at BIRD, Lucknow - 5-6 January 2018

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Why ICT in Banking

Today’s best banking practices leverage ICT for core functional needs

Maintaining adequate capital to risk weighted assets

Raising cheap resources and efficient deployment of funds

Adopting sound credit management techniques

Regulatory and supervisory compliance

Financial inclusion and literacy

Pleasurable customer experience

Effective MIS for decision making and oversight

Overcoming challenges related to specialised skill sets

Indian Banking Landscape going Digital

Huge transformation with challenges and opportunities posed by ICT

Less Cash Economy, JAM Effect, DBT

Explosion of FinTechs

New age banking / financial players

(Payments Banks, Post Office Bank, Peer Lending Platforms, Mobile

Wallets like Google Tez, PayTM, WhatsApp (Planning)

Virtual Banking – a reality now

CBS –Foundation of

Digital Banking

Expansion of Payments

Acceptance Infrastructure

Increased Usage of Card

Payments

Adoption of New

Payments Platforms

Leveraging Data

Digital Agenda

Post CBS Add-on Services

RTGS/NEFT

ATMs

PoS/

MicroATMs

RuPayCards

AEPSe-

KYC

NACH and DBT

Mobile / Internet Banking

UPI – BHIM

ECom

Platform created by RCBs

Platform readiness No. of Banks

Banks on CBS 376

Banks on card technology & ATM 368

Banks giving SMS Alerts to its customers 367

Banks which have membership with at least one credit information company (CIC)

340

Banks having RTGS/NEFT 376

Banks which completed POS Certification 367

Banks live on e-commerce 234

Banks on DBT 352

RuPay KCC – Anantapur DCCB

Round-the-clock KCC a/c transactions through RuPay Kissan Card

Reduced drudgery & enhanced operational efficiency

RuPay KCC – Anantapur DCCB

Round-the-clock KCC a/c transactions through RuPay Kissan Card

No. of Eligible Farmers : 1,21,000

No. of RuPay KCC cards ordered : 1,21,000

No. of RuPay KCC cards received : 1,08,053 (89%)

No. of RuPay KCC issued to farmers : 85,273 (79%)

No. of RuPay KCC cards activated : 40,153 (49%)

Average No. of Transactions per Day : 4000+

Payment Acceptance Infrastructure thru PACS – Burdwan DCCB

PACS are on-field outlet for DCCB

PACS integrated to DCCB’s CBS to better cater to it’s customers

Payment Acceptance Infrastructure thru PACS – Burdwan DCCB

More than 150 micro ATMs

Being made live for on-us transactions at PACS

ATMs also being installed

More than 40,000 savings a/c’s have been opened and integrated with CBS

More than 40,000 EMV Chip based Rupay Kisan Debit Cards delivered and

handed over

10 FLCs have since been set-up

Core Banking Solutions – Chamoli DCCB

Manual banking systems are susceptible to unforeseen calamities

CBS on cloud ensures faster recovery & resumption of banking services

Educating the

Customer

Empowering the

Employee

Accelerating Innovations

Reliable Connectivity

& Power Supply

Mitigating Emerging

Risks

Digital Agenda - Challenges

Educating customer – Best practice

Mobile van by Wayanad DCCB with security system, ATM, LED TV screen,locker, solar power back up systems for in remote areas

Aim to spread Financial Literacy & facilitate adoption of Technology

Use of Alternative Sources of Energy –Narsinghpur DCCB

CBS needs uninterrupted power supply

Solar power used as primary power source

The Fourth Industrial Revolution (4IR) heralds an exponential

pace of technological change, building on the digital revolution to

combine technologies, spawn new ones, and transform systems,

industries, countries - even society itself.

Gradual or sudden shifts in consumer income and spending point

to need for new banking products or services

Proliferation of new technologies in Banking

What is ahead of us?

Rural Cooperative Banks have done commendable work to implement CBS

and on-board to post-CBS technologies

Technology is changing at a rapid pace and new tech-savvy competitors are

ever ready to disrupt the rural banking landscape

RCBs must stay relevant in this digital age for financial inclusion agenda and

be a catalyst for rural development

RCBs need to adopt relevant technology that will give pleasurable customer

experience in a secured way

Conclusion