TECQ OID-118499 Quote Technica- LOC R7 Platinum Renewal 01Dec2015 - 30Nov2016

ADVA Maintenance Platinum - Americas

Maintenance Package Description

Service Category CARE

All parts of this and associated statements of requirements are copyright and may not be

reproduced, in part, or in whole, without the prior permission of ADVA Optical

Networking.



© ADVA Optical Networking, Version 0.5 – November 2014 Page 3 of 38

Table of Content

1. Definitions .............................................................................................. 5

2. Overview ................................................................................................ 8

3. Remote Technical Support ........................................................................ 9

Levels of Support ............................................................................. 9 3.1.

Deliverables ................................................................................... 10 3.2.

Eligibility ........................................................................................ 10 3.3.

Access ........................................................................................... 10 3.4.

ADVA Case Tracking System (CTS) .................................................... 11 3.5.

ADVA Service Level Agreement (SLA) ................................................ 12 3.6.

3.6.1 Resolution Schedule ................................................................. 12

3.6.2 Fault Correction ....................................................................... 12

Reports and Review Meetings ........................................................... 13 3.7.

3.7.1 Monthly Reports ...................................................................... 13

3.7.2 Review Meetings ...................................................................... 14

Language ....................................................................................... 14 3.8.

4. ADVA Customer Portal Service ................................................................. 15

General .......................................................................................... 15 4.1.

Deliverables ................................................................................... 15 4.2.

Availability and Access ..................................................................... 15 4.3.

Customer Responsibility ................................................................... 15 4.4.

5. Customer Notification Service ................................................................... 16

Introduction ................................................................................... 16 5.1.

Product Notification Content ............................................................. 16 5.2.

Distribution of Product Notifications ................................................... 16 5.3.

6. Software Release Service ......................................................................... 17

Deliverables ................................................................................... 17 6.1.

Access ........................................................................................... 17 6.2.

Customer Responsibilities ................................................................. 17 6.3.

Release handling ............................................................................. 17 6.4.

Exclusions ...................................................................................... 18 6.5.

7. Advance Replacement Services................................................................. 19

Deliverables ................................................................................... 19 7.1.

Access and Reference ...................................................................... 19 7.2.

Shipping Terms and Conditions for Advance Replacement .................... 19 7.3.

Property ......................................................................................... 19 7.4.

Replacement .................................................................................. 19 7.5.




No Fault Found (NFF)....................................................................... 20 7.6.


Reports .......................................................................................... 20 7.8.

Exclusions ...................................................................................... 20 7.9.

8. First Line Maintenance ............................................................................. 22

Deliverables ................................................................................... 22 8.1.

Access and Reference ...................................................................... 22 8.2.

Charges ......................................................................................... 22 8.3.

On-site Dispatch ............................................................................. 22 8.4.


9. General Exclusions .................................................................................. 24




1. Definitions

24 x 7 shall mean 24 hours, 7 days a week, where days refer to Calendar Days.

8 x 5 shall mean 8 hours, 5 days a week, where days refer to Business Days.

ADVA Certified Expert (ACE) shall mean Customer’s personnel or personnel of

Customer’s nominated subcontractor(s) that have passed ADVA’ written product

certification examination and have maintained their qualification according to ADVA’s

requirements.

Business Day (BD) shall mean normal working day within the applicable time zone,

Monday to Friday, excluding public holidays.

Business Hour (BH) shall mean any working hour between 7:00 am and 9:00 pm

EST / EDT *) on a Business Day.

Time Zone Table defines the applicable time zone for the service to be provided

ADVA provides Business Hours / Business Days support based on the following

locations and time zones:

Region Public holidays in Time zone

APAC Singapore Singapore Time SGT UTC + 8h

Americas Georgia, USA Eastern Standard Time EST /

Eastern Daylight Time EDT*)

UTC – 5h / - 4h*)

EMEA Poland Central European (Summer*))

Time CE(S*))T

UTC + 1h / + 2h*)

*) Daylight Saving Time,

UTC = Universal Time, Coordinated

Calendar Day (CD) shall mean all days in the calendar year, including weekends and

holidays.

Case shall refer to any reported and documented incident. ADVA differentiates the

following types:

Technical Case is any support request reported by Customer and documented in

the ADVA CTS

RMA (Return Material Authorization) Case is any reported or identified defect of

an ADVA supplied Product that Customer requests to be repaired by ADVA

Case Tracking System (CTS) shall mean the software tool that ADVA uses to

document and manage Cases.




Customer Portal means ADVA’s web based service accessed via the internet, provided

to ADVA’s customers with valid Maintenance Contracts

De-Escalation following restoration of a Critical Technical Case means that further

assistance, advice or investigation is required by Customer to completely close the

Case. In a De-Escalation case, the Critical Case will be closed and a new Case will be

opened with a severity level of Major or Minor to follow-up on subsequent

investigations. The two Cases shall count as one Case for Case reporting purposes as

defined by TL9000.

Deployment Phase shall mean the period between the date of Product delivery and

the completion of installation, commissioning and testing activities.

End of Life (EOL) shall mean that Products and associated design documentation are

no longer supported by ADVA.

Manufacture Discontinued (MD) means that ADVA has stopped manufacturing the

Product. MD products and associated product documentation will continue to be

supported until the product reaches EOL. RMA and technical support services are

available until EOL.

Major Release (Software Upgrade) shall mean a new Software release that includes

new features and functionality. A Major Release is defined by the first 2 digits of the

release numbering (x.y).

Minor Release (Software Update) shall mean improvements to Software which has

the same generic features and functionalities as the current Major Release.

Maintenance Release (Bugfix) shall mean correction of defects in the current

software release.

Network Element (NE) is defined as a manageable logical entity uniting one or more

physical devices, typically an instance of either Wave Division Multiplexing (WDM) or

Ethernet equipment.

Network Operation Center (NOC) remotely monitors the customer network and

provides Level 1 and Level 2 support functions.

Operational Phase shall mean the period between operational acceptance and / or the

transmission of live traffic on the network to the decommissioning of the network or

parts thereof.

Product Line Management (PLM) means ADVA’s personnel interfacing with ADVA’s

R&D, operations, and customers to prioritize and add features and functionality to

products.




Product Retirement Notification (PRN) shall mean a notification which provides the

Last Order Date, the date of Manufacture Discontinued, the EOL date and the

recommended successor of the retired product.

Remote Technical Support (RTS) means TAC support personnel that perform their

duties from ADVA’s location (not on-site).

Research and Development (R&D) means the ADVA personnel designing ADVA

products.

Resolution Schedule defines ADVA committed Response, Restoration and Resolution

Times.

Resolution Time shall mean the period between creation of a Major or Minor Case and

the delivery of instructions to rectify it. These instructions can either be the final fix to

the reported Case or a temporary solution. Resolution of Major and Minor Cases

requires Customer acceptance. This time is measured in Business Days.

Response Time shall mean the period between Technical Case creation and ADVA’s

initial response by a qualified technician.

Restoration Time shall mean the period between creation of a Critical Case and the

time when the instructions for service recovery are provided by TAC to enable the

Customer to restore service on the affected contractual Products.

Return Material Authorization (RMA) is the approval for the Customer to return

ADVA supplied hardware for repair, replacement or refund.

Service Procedure Manual (SPM) shall mean the document provided by ADVA that

describes support processes, contacts and escalation procedures. Such document may

be updated from time to time by mutual agreement.

Technical Assistance Center (TAC) shall mean ADVA’s support team responsible for

resolving the Customer’s Case(s). TAC responds to, documents and resolves the

Technical Case(s). TAC has direct access to ADVA internal resources from engineering

and Product Line Management to assist with resolution as required. TAC maintains

communication with Customer’s technicians during Case Restoration and/or Resolution.

Technical Case Report (TCR) is a monthly report provided by ADVA to Customer

summarizing Technical and RMA Cases raised during that month. The contents of the

Case report and the distribution list are to be agreed during contract set up.




2. Overview

ADVA Maintenance Platinum

Remote Technical

Support

Software Repair First Line

Maintenance

Advance

Replacement

24 x 7 x 365

(All Severity

levels)

Minor Releases for all

ADVA Products

Major Releases for all

ADVA Products

-> Advance

Replacement

4 hour on-site

response

4 hour delivery to

site




3. Remote Technical Support

Levels of Support 3.1.

The following Levels of Support describe the roles and responsibilities within the support

process:

Level 1 support shall mean the following functions and deliverables:

Gather information about the incident,

Document the incident, including the severity level,

Create a trouble ticket via Customer Portal,

Escalate to Level 2 support and provide further information to Level 2 upon

request (measurements on the equipment, etc.),

Implement measures/solutions as advised by Level 2 support.

The responsibilities for Level 1 support may be performed by either ADVA and /

or the Customer, depending on the maintenance package or other services

purchased.


Troubleshooting and isolating the problem, using available tools and

documentation/knowledgebase to seek known solutions for known problems,

Making tools and documentation available to Customer/on-site technician,

Dispatch and subsequently guide on-site technician,

Trigger dispatch of a replacement hardware component from the spares

warehouse in the case of diagnosed hardware failure (where advance

replacement service is part of the maintenance package),

Resolving most of the configuration type issues,

Escalating bugs and first time complex issues to Level 3 support.

The responsibilities for Level 2 support may be performed by either ADVA and /

or the Customer, depending on the maintenance package purchased.


Advanced troubleshooting, using R&D provided diagnostic tools,

Provide bug fixes and temporary solutions to restore Customer’s network to full

functionality in accordance with Resolution Schedule defined below,

Testing of bug fixes prior to delivery to Customer,

Escalate to and cooperate with R&D (Level 4 support).





Advanced troubleshooting and diagnostics,

Root cause identification,

Hardware design change, bug fix, maintenance software releases,

Testing of software maintenance releases prior to delivery to Customer.

Deliverables 3.2.

During the Operational Phase, TAC will provide expert assistance in the following areas:

Equipment configuration and network configuration assistance

Guided advanced troubleshooting

Assistance with fault correction

Assisted Restoration of system or network failures

Assistance for routine or scheduled maintenance tasks

Eligibility 3.3.

Customer will name and authorize the users within his organization who are allowed to

create Technical and RMA Cases. The Customer is required to register these names with

ADVA.

The Customer representatives must be trained, achieve, and maintain (ACE) certification

for the ADVA product(s) covered under this Agreement. TAC will request the full scope of

the Level-2 support, as per definition, to be delivered and documented, prior to taking

over the ownership of the issue.

ADVA will check the identity of those users using the Customer provided information at

the time of Case creation in order to prevent misuses.

Access 3.4.

ADVA offers a Customer Portal to submit Major and Minor Cases online and view all

Cases. Customer Portal is available 24 x 7 x 365 via Internet access. Cases of a severity

level that are associated with 8x5 availability (as defined in the Resolution Schedule

below) can be opened with TAC at any time through the Customer Portal. However,

outside of the defined Business Hours these Cases will be responded to on the following

Business Day.

If Customer does not have access to the Customer Portal, Customers may submit Cases

via phone or e-mail.

Critical Cases must always be submitted via phone.




ADVA Case Tracking System (CTS) 3.5.

Reference

The caller will receive a unique reference number for every Technical Case that is

opened. The Case is logged and monitored using this reference number in the ADVA CTS.

In all communications related to this Case, the reference number must be stated clearly.

Complete documentation of resolution process

ADVA documents the progress of the Case in the CTS.

Technical Case Severity levels

Technical Case severity levels are defined according to TL9000 recommendations.

Technical Cases shall be classified, and agreed between ADVA and Customer, into one of

the three following severity levels for trouble reports in the ADVA CTS: Critical, Major,

and Minor. A fourth category, Question, is a request for information which is not directly

related to a service outage or problem.

Critical conditions severely affect service, capacity/traffic, billing and maintenance

capabilities and require immediate corrective action, regardless of time of day or day

of the week. Examples of Critical Technical Cases include:

o A loss of service that is comparable to the total loss of effective functional

capability of an entire switching or transport system.

o A reduction in capacity or traffic handling capability such that expected loads

cannot be handled.

o Any loss of safety or emergency capability (e.g. emergency telephone calls)

Major conditions seriously affect system operation, maintenance and administration

and require immediate attention. The urgency is less than in Critical situations

because of a lesser immediate or impending effect on system performance,

Customers and the Customer’s operation and revenue. For example:

o Reduction in any capacity/traffic measurement function

o Any loss of functional visibility and/or diagnostic capability

o Short outages equivalent to system or subsystem outages, with accumulated

duration of greater than 2 minutes in any 24 hour period, or that continue to

repeat during longer periods

o Repeated degradation of higher rate spans or connections

o Prevention of access for routine administrative activity

o Degradation of the system’s ability to provide any required Critical or Major

problem notification

o Any significant increase in product related Customer trouble reports

o Corruption of system databases




Minor Conditions do not significantly impair the function of the system and do not

significantly affect system performance. The network traffic is not affected. (Note:

Engineering complaints are classified as Minor unless otherwise agreed between

Customer and ADVA.)

Case Status

During progression the status of each Technical Case is recorded in the CTS as follows:

OPEN: Case submitted to TAC. Response expected.

IN-PROGRESS: Case under investigation with TAC/R&D.

INFORMATION REQUESTED: TAC waiting for the Customer to provide requested

information. During this phase the resolution timer clock is stopped.

SOLUTION NOTIFIED: Case is identified as bug and the Customer is informed that

the problem will be fixed in a future release

RESTORED: Critical Case – service restored.

SOLUTION PROVIDED: Customer informed of the resolution.

CLOSED: Solution implemented and accepted by the Customer

ADVA Service Level Agreement (SLA) 3.6.

3.6.1 Resolution Schedule

The following table shows the Resolution Schedule defined for this maintenance package.

Case Severity Availability Response Restoration Resolution

CRITICAL 24 x 7 < 1h 24h N/A

MAJOR 24 x 7 4h N/A 10BD

MINOR 24 x 7 24h N/A 30BD

3.6.2 Fault Correction

ADVA shall provide assistance in investigating design defects, identifying corrections and

generating temporary and final solutions to any Technical Case reported by Customer.

Fault correction defines the process how these defects are progressed and resolved. Fault

correction will always be a result of a Case submitted by Customer which results in the

discovery of a design defect, with following deliverables:

Scheduling with R&D and delivery of bug-fixes

Once determined by TAC that the cause for the reported issue is a bug, TAC will drive the

resolution of the bug by ADVA engineering, retaining ownership of the Case and

communications to the Customer.

Activation

After discovery or suspicion of a design defect, the corresponding Case submitted to TAC

enters the fault correction process.




Fault correction can only be activated after all reasonable efforts have been undertaken

by the Level 1 support organisation (Customer or ADVA personnel) to eliminate the

possibility that the fault discovered is due to an error in handling, configuration or

operation of the ADVA supplied Product(s) outside their written specification or to

circumstances beyond ADVA’s control..

Fault Correction times

Where a defect is detected and a suitable temporary solution is in place, ADVA will

investigate the root cause of the reported incident. Thereafter, ADVA will schedule the

permanent fix of the reported incident within a new hardware or software release and

inform the Customer about the availability of such release.

Temporary solution

In all fault correction Cases, ADVA will engineer, in parallel, both a final solution and a

temporary fix to address the fault, wherever possible. The temporary solution is fully

documented in the Technical Case reports and is part of the solution notification.

De-activation

If at any time during the fault correction, the fault can be clearly attributed to an error in

handling, configuration not attributed to ADVA or operation of the product(s) outside

their written specification, or to circumstances beyond ADVA’s control, such as a third

party’s equipment or software, fault correction will be de-activated immediately. The

Case will be closed in the CTS, ADVA shall invoice all costs incurred to the Customer.

Closing

The Case will be closed when the fault has been rectified and when ADVA has provided a

final solution.

Reports and Review Meetings 3.7.

3.7.1 Monthly Reports

A Technical Case report will be sent by ADVA to a Customer-defined distribution list at

the end of each calendar month. The TCR will contain the following information about

Technical Cases history during given month:

Total number of open and closed Technical Cases compared to previous month

Number of Technical Cases raised broken down by the Customer contact

Number of open and closed Technical Cases of each severity level

Number of open and closed Technical Cases for each product

List of all Technical Cases processed that month, including reference, status, severity

level, details, opened date & time and closed date & time

The Technical Case report will be sent in electronic format suitable for printing.




3.7.2 Review Meetings

Upon Customer’s request at the beginning of the contract period Customer and ADVA will

agree on a schedule of review meetings between Customer’s manager responsible for

maintenance and ADVA’s regional representatives.

The typical agenda of a review meeting will include:

Review of open Technical Cases and definition of resulting action items

Customer’s feedback on ADVA service performance since the previous meeting and

possible improvements

Information about upcoming activities within Customer’s network which may affect

supported products

Verification and updates of ADVA access procedures

Verification and updates of Customer and ADVA contact details, in particular

escalation interfaces of both parties and Customer’s list of eligible callers

Adjustments of frequency and format of review meetings

The default format for the review meeting will be a conference call.

Language 3.8.

All communication shall be in English language.




4. ADVA Customer Portal Service

General 4.1.

ADVA Customer Portal is a web based service available via the internet, for Customers

with valid maintenance contracts to access information, download product information,

software, etc. as described below.

Deliverables 4.2.

ADVA Customer Portal provides the following information and functionalities

ADVA Case Tracking System (CTS)

o Submission of Technical Cases

o Submission of RMA Cases

o View status and history of Technical Cases and RMA Cases

Download Area

o Product documentation, manuals, specifications

o Application notes, protocol and power balancing guides

o ADVA FSP product software, upgrade instructions, compatibility

matrices and release notes

Knowledge Base – searchable database with

o Technical Tips, known problems and solutions

Sales Order Area

o View status of Customer’s sales orders

Availability and Access 4.3.

Customer Portal is available 24 x 7 x 365 via Internet access.

Customer will be issued unique login ID’s for each technical user. Further login ID’s with

limited functionality may be made available to Customer for specific Customer personnel

(e.g. procurement to watch status of sales orders) upon ADVA’s consent.

Customer login ID will be set to “inactive”, if not used for a period of more than 3

months. Login ID’s may be reactivated upon specific request by Customer to the

Customer Portal administrator.

Customer Responsibility 4.4.

Customer login ID’s are unique login ID’s, which may not be shared with other

employees of Customer’s organization or any third party. The Customer will immediately

notify ADVA of any authorized portal users that have left their employ.




5. Customer Notification Service

Introduction 5.1.

Customer Notification Service (CNS) provides periodic updates on ADVA products. During

the contract set up phase the distribution list for these updates is agreed with the

Customer and recorded in the Service Procedure Manual (SPM).

Product Notification Content 5.2.

The Customer is notified via email about following topics:

• Announcements of new product releases (incl. release documentation)

• Technical tips – workarounds, solutions, special handling instructions, update

procedures, etc.

• Product Change Notes (PCN)

• Product Retirement Notification (PRN)

• End of Life Notifications (EOL)

• Customer Service Bulletin (CSB)

Product notifications are distributed in English language.

Distribution of Product Notifications 5.3.

Product notifications are distributed via electronic mail, to addressees identified and

authorized by Customer. Customer is responsible for notifying ADVA of any changes to

the list.

Product notifications are available for download from ADVA Customer Portal.

For better identification of product notification ADVA provides a type key in the electronic

mail subject line. Message types are currently identified as follows:

Beta Test = BT

Technical Tip = TT

New Documentation = DOC

New Software = SW

New Hardware = HW




6. Software Release Service

The Software Release Service makes available software updates for the products covered

by the maintenance agreement as defined below.

Deliverables 6.1.

ADVA provides Customer the following types of software

• Maintenance Releases which include defect fixes for all ADVA Product families

• Minor Releases for all ADVA FSP product families

• Major Releases for all ADVA FSP hardware products (WDM, Ethernet) = Network

Elements.

• Major Releases for FSP Network Manager

The implementation of any software release into Customer’s network is not part of

the maintenance package. The Customer can purchase services from ADVA to

perform the implementation of software releases.

The Software Release Service includes full right to use of all provided Software releases,

covered by this maintenance agreement, with no additional fee but according to the

terms and conditions of the underlying Agreement.

The Customer has the full right to copy and distribute all releases of equipment software

and maintenance releases to end customers as necessary.

For all above stated software releases, ADVA provides release notes which include

detailed update instructions. The release notes are made available for download via

Customer Portal within ten (10) BD of the release date of the particular software.

ADVA provides a compatibility matrix, which illustrates the interworking of the various

Network Element and FSP Network Manager releases.

Access 6.2.

All software releases and related documentation delivered as part of this maintenance

agreement are made available for download through the Customer Portal.

Customer Responsibilities 6.3.

It is Customer’s responsibility to verify the compatibility of the new releases with those

currently deployed in its network prior to implementation.

Release handling 6.4.

The whole scope of support Services described in this Agreement are provided for all

contractual ADVA products with the most current Major Release, plus two previous Major

Releases (y-2).




ADVA does not force upgrades of Customer networks, however, where a Customer does

not operate their network using current release or older releases up to and including the

y-2 release, ADVA will provide only commercially reasonable effort based support and no

bug fixes will be provided. In the event of a reported incident - ADVA may request that

the Customer upgrade to the latest supported release before trouble shooting continues.

Exclusions 6.5.

Software Release Service does not include:

• Custom features

The Software Release Service makes available generic software releases. Any

Customer specific modification to a release are excluded from this service.

• Migration planning and implementation of any software release to Customer’s

network.

Migration planning and software implementation service (remote or onsite) are

subject to additional agreements and pricing.

• Hardware

Unless expressly set forth in any other agreement, no hardware, installation

materials or tools that are associated with software release updates shall be

provided by ADVA within the scope of this service.




7. Advance Replacement Services

Deliverables 7.1.

In the event a covered product fails, ADVA will provide Customer with appropriate

replacement spare of the same type and function or with a functional equivalent item upon

Customer’s request according to the below defined time. With the replacement spare ADVA

will provide a return packaging for easy return shipment of the defective product to ADVA

premises.

Access and Reference 7.2.

Customer will request an advance replacement spare by following the procedures as

specified in the Service Procedure Manual. With such request Customer will provide

Contact details of the caller

Part number and serial number of the defective product

A ship to address for the advance replacement spare

Shipping Terms and Conditions for Advance Replacement 7.3.

ADVA ships the replacement spare to the Customer and the Customer returns the

defective product using the ADVA return packaging. Unless stated otherwise in the

Agreement all shipping costs will be to ADVA account.

Property 7.4.

The defective item will become property of ADVA, the replacement item will become

property of Customer.

Replacement 7.5.

4 Hours to site (4H) Option

Customer requests the delivery of a replacement spare 24 x 7 x 365. The replacement

spare will be delivered within 4 hours from request to the requested site.

Advance replacement service delivery is dependent on known configurations in agreed to

geographic locations. Should the Customer move products from the one geographic location

to another, install a new network at a new location or modify an existing network Customer

must first notify ADVA in writing of the intended installation or movement. In the case of a

move to a location that is already under coverage via a valid maintenance agreement with

ADVA, ADVA will have ninety (90) days to stock parts. In the event of a move to a new

location ADVA will notify Customer within ten (10) Business Days if it can provide the

advance replacement service and how long it will take to put spare parts into the

appropriate depot. In the case that ADVA is not notified in advance, ADVA takes no

responsibility to supply parts with the stated time.




In some situations the selected option may not be possible in the new geography. In such

situations, ADVA will endeavour to offer other feasible alternative options. If the new

location is in an area that ADVA does not currently provide coverage, ADVA will perform a

study to determine the feasibility and price impact to provide the service.

No Fault Found (NFF) 7.6.

If ADVA is unable to identify any defect of the returned product (No-Fault-Found) and the

product is performing within its specifications, ADVA reserves the right to charge the

Customer a No-Fault-Found (NFF) fee.


Provide site addresses including contact details

Request RMA for each defective product by submitting RMA Case per the process

as specified in the Service Procedure Manual.

Provide initial network inventory to be covered by site, and document changes

It is the Customer’s responsibility to perform the proper troubleshooting,

possibly with ADVA TAC support, to determine the cause of the defective

product. It is ADVA’s sole responsibility under this Agreement to supply

replacement of the defective product. ADVA is not responsible to replace

products in multiple sites, only in the site that is determined to have the

defective product.

Reports 7.8.

ADVA will provide Customer with a monthly RMA report, upon Customer’s request.

Additional report requests may be available, however the specifics will need to be

reviewed to determine if additional fees may apply.

Upon ADVA’s request Customer shall provide a full inventory report of all products

covered under this maintenance agreement. The procedure to obtain such report and its

format shall be agreed in the Service Procedure Manual.

Exclusions 7.9.

The hardware covered is exclusive of passive components such as filler cards, cables,

fiber jumpers and attenuators.

The following modules of the ADVA OSA product family are excluded from Advance

Replacement Services:

Cesium tubes

GPS and GPS-I module

ESM (Embedded System Manager)




Products, from which the serial numbers have been removed, or conditions of products

resulting from improper use, accidents, external causes, including installation, relocation of

products, service or modifications not performed by ADVA or its service providers, or

operation outside the environmental parameters specified for the product, are excluded

from maintenance, unless Customer shows that the defect was not caused by such

circumstances. ADVA will charge in such cases the agreed sales price of a new item.

Where a product has reached Manufacturing Discontinuance or End of Life status, ADVA

may at its sole option offer support on a commercially reasonable effort basis.




8. First Line Maintenance

Deliverables 8.1.

If a Technical Case requires on-site support ADVA will dispatch a technician to Customer

premises in order to solve the issue on-site, e.g. swap defective product.

Access and Reference 8.2.

Customer will request dispatch of a technician by following the procedure as specified in

the Service Procedure Manual. With such request Customer will provide:

Contact details of the caller

Site address to perform the service

Charges 8.3.

If ADVA personnel arrive on-site and the site does not meet ADVA’s service environment

requirements as stated below, or an unsafe environment or condition exists, or a non-

productive waiting condition in excess of thirty (30) minutes occurs, ADVA reserves the

right to decline support and charge Customer for time and expenses incurred.

On-site Dispatch 8.4.

4 Hours to site (4H) Option

Customer requests the dispatch of technician 24 x 7 x 365. ADVA technician will arrive

on-site within 4 hours from the determination that an on-site visit is required.

First Line Maintenance service delivery is dependent on known configurations in agreed to

geographic locations. Should the Customer move equipment from the one geographic

location to another, install a new network at a new location or modify an existing network

Customer must first notify ADVA in writing of the intended installation or movement. In the

event of a move to a new location ADVA will notify Customer within ten (10) Business Days

if it can provide the first line maintenance service and how long it will take to ramp-up the

service. In the case that ADVA is not notified in advance, ADVA takes no responsibility to

dispatch technicians with the stated time.

In some situations the selected option may not be possible in the new geography. In such

situations, ADVA will endeavour to offer other feasible alternative options. If the new

location is in an area that ADVA does not currently provide coverage, ADVA will perform a

study to determine the feasibility and price impact to provide service.





Customer will provide ADVA at no charge with:

An appropriate work environment consistent with applicable governmental

occupational safety & health standards or equivalent local standards;

Reasonable access to site and the hardware;

Any special access requirements need to be provided to ADVA as part of the service

readiness check. And further, Customer must notify ADVA of any changes when they

go into effect.

Working space and facilities including heat, light, ventilation, electric current and

outlets; and

Local telephone extension (or toll free domestic and international access to ADVA)

for the use of personnel in the hardware area.

It is the Customer’s responsibility to perform the proper troubleshooting, possibly

with ADVA TAC support, to determine the defective product. It is ADVA’s sole

responsibility under this Agreement to dispatch a technician to replace a defective

product. ADVA is not responsible to dispatch technicians to multiple sites, only in the

site that is determined to have the defective product.




9. General Exclusions

ADVA maintenance packages only cover products manufactured by ADVA.

Defects and other problems caused by

force majeure,

negligence,

misuse or intentional damage,

usage outside of technical specifications,

interworking with broken third party or wrongly configured network elements,

product handling or moves by any unauthorized (non-ACE certified) individual

are excluded from ADVA maintenance coverage.

Should any of the preceding incidents occur, the Customer will provide a purchase order to

replace such damaged product.




Library of Congress Asset Register

Part Number ModuleType Serial Number

63708904 2PM/MM FA70132103327

63708904 2PM/MM FA70132103325

63708904 2PM/MM FA70142401337

63708904 2PM/MM FA70142401682

63708904 2PM/MM FA70142401681

63708904 2PM/MM FA70131201730

63708904 2PM/MM FA70132103326

63708904 2PM/MM FA70142401683

63708904 2PM/MM FA70142401338

63708904 2PM/MM FA70141004243

1063701000-01 2WCC-PCN-10G FA71113802345

1063701000-01 2WCC-PCN-10G FA72123706836

1063701000-01 2WCC-PCN-10G FA72123707481

1063701000-01 2WCC-PCN-10G FA72123707475

1063701000-01 2WCC-PCN-10G FA71113802307

1063701000-01 2WCC-PCN-10G FA71113802339

1063701000-01 2WCC-PCN-10G FA71123700204

1063701000-01 2WCC-PCN-10G FA71123700200

1063701000-01 2WCC-PCN-10G FA71123700205

1063701000-01 2WCC-PCN-10G FA71123700208

1063701000-01 2WCC-PCN-10G FA71123700203

1063701000-01 2WCC-PCN-10G FA71123700223

1063701000-01 2WCC-PCN-10G FA71123700228

1063701000-01 2WCC-PCN-10G FA71123700166

1063701000-01 2WCC-PCN-10G FA71123700227

1063701000-01 2WCC-PCN-10G FA71123700209

1063701000-01 2WCC-PCN-10G FA71123700224

1063701000-01 2WCC-PCN-10G FA71113802306

1063701000-01 2WCC-PCN-10G FA71113802350

1063701000-01 2WCC-PCN-10G FA71113802347

1063701000-01 2WCC-PCN-10G FA72123500956

1063701000-01 2WCC-PCN-10G FA72123704672

1063701000-01 2WCC-PCN-10G FA72123704479

1063701000-01 2WCC-PCN-10G FA72123704764

1063701000-01 2WCC-PCN-10G FA72123500957

1063701000-01 2WCC-PCN-10G FA72123704379

1063701000-01 2WCC-PCN-10G FA72123200944





1063701000-01 2WCC-PCN-10G FA72123501108

1063708882 4-OPCM FA70114100708

1063708882 4-OPCM FA70101402555

1063708882 4-OPCM FA70100706965

1063708882 4-OPCM FA70114002557

1063708882 4-OPCM FA70122405219

1063708882 4-OPCM FA70122405220

1063708882 4-OPCM FA70114100710

1063708882 4-OPCM FA70114100704

1063708882 4-OPCM FA70114100714

1063708882 4-OPCM FA70114100705

1063708882 4-OPCM FA70122807020

1063708882 4-OPCM FA70123707365

1063708882 4-OPCM FA70123900088

1063708882 4-OPCM FA70123900079

1063708882 4-OPCM FA70123304273

1063708882 4-OPCM FA70123900078

1063708882 4-OPCM FA70123707364

1063708882 4-OPCM FA70143800100

1063708882 4-OPCM FA70143800095

1063708882 4-OPCM FA70114002553

1063708882 4-OPCM FA70114100707

1063708882 4-OPCM FA70114100709

1063708882 4-OPCM FA70114100712

1063708882 4-OPCM FA70114100713

1063708882 4-OPCM FA70101402541

1063708882 4-OPCM FA70101402554

1063708882 4-OPCM FA70122305984

1063708882 4-OPCM FA70122305982

1063708882 4-OPCM FA70122305981

1063708882 4-OPCM FA70101402540

1063708882 4-OPCM FA70123900087

1063708882 4-OPCM FA70143800094

1063708882 4-OPCM FA70143800099

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204742

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204741

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204734





63705400 4TCA-PCN-4GU+4G (F4250) FA70114204739

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204738

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204740

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204737

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204731

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204733

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204732

63705400 4TCA-PCN-4GU+4G (F4250) FA70114204724

1063707620-01 5TCE-PCTN-10GU+10G-V#DC (OTU2P) FA70124203811




















1063709052 EDFA-C-D20-VLGC-DM FA73123400023

1063709052 EDFA-C-D20-VLGC-DM FA73123400108

1063709052 EDFA-C-D20-VLGC-DM FA73123500035

1063709052 EDFA-C-D20-VLGC-DM FA73123400022

1063709052 EDFA-C-D20-VLGC-DM FA73123500052

1063709052 EDFA-C-D20-VLGC-DM FA73123500009

1063709052 EDFA-C-D20-VLGC-DM FA73123400024

1063709052 EDFA-C-D20-VLGC-DM FA73123500036

1063709050-03 EDFA-C-S20-GCB-DM FA70123902437





1063709050-03 EDFA-C-S20-GCB-DM FA70123902435

1063709050-03 EDFA-C-S20-GCB-DM FA70123903593

0042700001-04 FAN/Plug-In FA71122507246

42700001 FAN/Plug-In FA70114102055

42700001 FAN/Plug-In FA70113905352

42700001 FAN/Plug-In FA70124204168

0042700001-04 FAN/Plug-In FA71122507217

0042700001-04 FAN/Plug-In FA71142802039

42700001 FAN/Plug-In FA70114102054

42700001 FAN/Plug-In FA70113200256

0042700001-04 FAN/Plug-In FA71122507207

0042700001-04 FAN/Plug-In FA71142802043

1063708412 NCU-II FA71123100944

1063708412 NCU-II FA71114100024

1063708412 NCU-II FA71114100072

1063708412 NCU-II FA71114100013

1063708463-03 OSCM-PN FA78121100002

1063708463-03 OSCM-PN FA78120400001

1063708463-03 OSCM-PN FA78123000061

1063708463-03 OSCM-PN FA78123000062

1063708463-03 OSCM-PN FA78121400011

1063708481 OSFM+#1510 FA70123801338

1063708481 OSFM+#1510 FA70123801340

1063708481 OSFM+#1510 FA70123801339

1063708481 OSFM+#1510 FA70123801341

1063708481 OSFM+#1510 FA70123801336

1063708481 OSFM+#1510 FA70123801337

40700002 PSU/7HU-AC FA70113903917

40700002 PSU/7HU-AC FA70113903918

1040700004 PSU/7HU-AC-HP FA70123600217

1040700004 PSU/7HU-AC-HP FA70123600218

1040700004 PSU/7HU-AC-HP FA70123600210

1040700004 PSU/7HU-AC-HP FA70123600209

1040700004 PSU/7HU-AC-HP FA70124206589

1040700004 PSU/7HU-AC-HP FA70124206588

1040700004 PSU/7HU-AC-HP FA70124204920

1040700004 PSU/7HU-AC-HP FA70124204921





1063709050-03 EDFA-C-S20-GCB-DM FA70123902435

1063709050-03 EDFA-C-S20-GCB-DM FA70123903593

0042700001-04 FAN/Plug-In FA71122507246

1040700004 PSU/7HU-AC-HP FA70123805356

1040700004 PSU/7HU-AC-HP FA70123805355

1040700004 PSU/7HU-AC-HP FA70143001894

1040700004 PSU/7HU-AC-HP FA70143001895

1040700004 PSU/7HU-AC-HP FA70123805353

1040700004 PSU/7HU-AC-HP FA70123805354

1040700004 PSU/7HU-AC-HP FA70124204916

1040700004 PSU/7HU-AC-HP FA70124204915

1040700004 PSU/7HU-AC-HP FA70143001896

1040700004 PSU/7HU-AC-HP FA70143001897

1063709060-04 RAMAN-C10 FA73120500075

1063709060 RAMAN-C10 FA70102802713

0063708420-03 SCU FA71123207357

63708420 SCU FA70113801498

63708420 SCU FA70113801474

63708420 SCU FA70124206824

0063708420-03 SCU FA71123604405

0063708420-03 SCU FA71143203661

63708420 SCU FA70113801495

63708420 SCU FA70113100477

0063708420-03 SCU FA71123604281

0063708420-03 SCU FA71143203764

1061701855-02 SFP/10G/850I/MM/LC FA94143902598

1061701855-02 SFP/10G/850I/MM/LC FA94143902609

1061701855-02 SFP/10G/850I/MM/LC FA94143902608

1061701855-02 SFP/10G/850I/MM/LC FA94143902612

1061701855-02 SFP/10G/850I/MM/LC FA94143902605

1061701855-02 SFP/10G/850I/MM/LC FA94143902603

1061701855-02 SFP/10G/850I/MM/LC FA94143902604

1061701855-02 SFP/10G/850I/MM/LC FA94143902607

1061701855-02 SFP/10G/850I/MM/LC FA94143902601

1061701855-02 SFP/10G/850I/MM/LC FA94143902613

1061701855-02 SFP/10G/850I/MM/LC FA94143902611

1061701855-02 SFP/10G/850I/MM/LC FA94143902606





1061701855-02 SFP/10G/850I/MM/LC FA94143902610

1061701855-02 SFP/10G/850I/MM/LC FA94143902599

1061701855-02 SFP/10G/850I/MM/LC FA94143902600

1061701855-02 SFP/10G/850I/MM/LC FA94143902615

0061705844-03 SFP/2G1/850I/MM/LC FA70123502550

0061705844-03 SFP/2G1/850I/MM/LC FA70123707840

0061705844-03 SFP/2G1/850I/MM/LC FA70123707844

0061705844-03 SFP/2G1/850I/MM/LC FA70123502549

0061705844-03 SFP/2G1/850I/MM/LC FA80131201049

0061705844-03 SFP/2G1/850I/MM/LC FA80131201232

0061705844-03 SFP/2G1/850I/MM/LC FA80131201220

0061705844-03 SFP/2G1/850I/MM/LC FA80131201240

0061705844-03 SFP/2G1/850I/MM/LC FA70123707839

0061705844-03 SFP/2G1/850I/MM/LC FA70123707841

0061705844-03 SFP/2G1/850I/MM/LC FA94143703438

0061705844-03 SFP/2G1/850I/MM/LC FA94143901416

0061705844-03 SFP/2G1/850I/MM/LC FA70123801819

0061705844-03 SFP/2G1/850I/MM/LC FA70123801827

0061705844-03 SFP/2G1/850I/MM/LC FA70123801828

0061705844-03 SFP/2G1/850I/MM/LC FA70123801826

0061705844-03 SFP/2G1/850I/MM/LC FA70123801777

0061705844-03 SFP/2G1/850I/MM/LC FA70123502541

0061705844-03 SFP/2G1/850I/MM/LC FA70123502540

0061705844-03 SFP/2G1/850I/MM/LC FA70123502546

0061705844-03 SFP/2G1/850I/MM/LC FA70123502537

0061705844-03 SFP/2G1/850I/MM/LC FA80131201184

0061705844-03 SFP/2G1/850I/MM/LC FA80131201226

0061705844-03 SFP/2G1/850I/MM/LC FA80131201194

0061705844-03 SFP/2G1/850I/MM/LC FA80131201217

0061705844-03 SFP/2G1/850I/MM/LC FA70123801775

0061705844-03 SFP/2G1/850I/MM/LC FA94143902573

0061705844-03 SFP/2G1/850I/MM/LC FA94143902569

0061705844-03 SFP/2G1/850I/MM/LC FA94143902574

0061705844-03 SFP/2G1/850I/MM/LC FA94143901414

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113601567

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113601563

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113601569





0061705805-02 SFP/2G5U/1310S/SM/LC FA70113204358

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113204357

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113204361

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113204366

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113601568

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113500267

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113204367

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113500263

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113204447

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113204365

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113204362

0061705805-02 SFP/2G5U/1310S/SM/LC FA70113500258

61703825 SFP/4GU/850I/MM/LC FA70124207593

61703825 SFP/4GU/850I/MM/LC FA70124207597

61703825 SFP/4GU/850I/MM/LC FA70124207591

61703825 SFP/4GU/850I/MM/LC FA70124207596

61703825 SFP/4GU/850I/MM/LC FA70132700777

61703825 SFP/4GU/850I/MM/LC FA70132802514

61703825 SFP/4GU/850I/MM/LC FA70132802516

61703825 SFP/4GU/850I/MM/LC FA70132802515

61702403 SFP/4GU/D1531.12V/SM/LC#D03 FA70114202327

61702403 SFP/4GU/D1531.12V/SM/LC#D03 FA70114206860

61702403 SFP/4GU/D1531.12V/SM/LC#D03 FA70114206859

61702403 SFP/4GU/D1531.12V/SM/LC#D03 FA70114206856

61702404 SFP/4GU/D1531.90V/SM/LC#D04 FA70113904917

61702404 SFP/4GU/D1531.90V/SM/LC#D04 FA70113904923

61702404 SFP/4GU/D1531.90V/SM/LC#D04 FA70113904924

61702404 SFP/4GU/D1531.90V/SM/LC#D04 FA70113904918

61702465 SFP/4GU/D1532.68V/SM/LC#DC1 FA70114100821




61702405 SFP/4GU/D1533.47V/SM/LC#D05 FA70113807197

61702405 SFP/4GU/D1533.47V/SM/LC#D05 FA70114100812

61702405 SFP/4GU/D1533.47V/SM/LC#D05 FA70114100811

61702405 SFP/4GU/D1533.47V/SM/LC#D05 FA70113807196

61702406 SFP/4GU/D1534.25V/SM/LC#D06 FA70114100814





61702406 SFP/4GU/D1534.25V/SM/LC#D06 FA70114100815

61702408 SFP/4GU/D1535.82V/SM/LC#D08 FA70113800018

61702408 SFP/4GU/D1535.82V/SM/LC#D08 FA70114100819

61702408 SFP/4GU/D1535.82V/SM/LC#D08 FA70114100817

61702408 SFP/4GU/D1535.82V/SM/LC#D08 FA70114100818

1061706193 SFP/FE/C1510V/SM/LC FA70123102990

1061706193 SFP/FE/C1510V/SM/LC FA70123102952

1061706193 SFP/FE/C1510V/SM/LC FA70123102996

1061706193 SFP/FE/C1510V/SM/LC FA70123102997

1061706193 SFP/FE/C1510V/SM/LC FA70123102999

1061706193 SFP/FE/C1510V/SM/LC FA70123102998

1061706083 SFP/FE/D1528.77E/SM/LC FA70123700549

1061706083 SFP/FE/D1528.77E/SM/LC FA70123101628

1061705850-01 SFP/GBE/1310S/SM/LC FA70124304056

1061705850-01 SFP/GBE/1310S/SM/LC FA70124304057

1061705850-01 SFP/GBE/1310S/SM/LC FA70123800116

1061705850-01 SFP/GBE/1310S/SM/LC FA70124304055

1061705850-01 SFP/GBE/1310S/SM/LC FA70123800112

1061705850-01 SFP/GBE/1310S/SM/LC FA70123800114

1061705850-01 SFP/GBE/1310S/SM/LC FA70123800113

1061705850-01 SFP/GBE/1310S/SM/LC FA70123803142

78700101 SH7HU FA71122401845

78700101 SH7HU FA70113806537

78700101 SH7HU FA70113904295

78700101 SH7HU FA71122901641

78700101 SH7HU FA71122504257

78700101 SH7HU FA71141704670

78700101 SH7HU FA70113806536

78700101 SH7HU FA70113204727

78700101 SH7HU FA71122401753

78700101 SH7HU FA71141704643

0061701811-03 XFP/11G/1310S/SM/LC FA70114105769

61701811 XFP/11G/1310S/SM/LC FA70120600846

0061701811-03 XFP/11G/1310S/SM/LC FA70122402891

0061701811-03 XFP/11G/1310S/SM/LC FA70122402892

61701811 XFP/11G/1310S/SM/LC FA70122902209

0061701811-03 XFP/11G/1310S/SM/LC FA70114101864





0061701811-03 XFP/11G/1310S/SM/LC FA70124204302

0061701811-03 XFP/11G/1310S/SM/LC FA70124204301

0061701811-03 XFP/11G/1310S/SM/LC FA70124204360

0061701811-03 XFP/11G/1310S/SM/LC FA70124204361

0061701811-03 XFP/11G/1310S/SM/LC FA70124204358

0061701811-03 XFP/11G/1310S/SM/LC FA70124204359

0061701811-03 XFP/11G/1310S/SM/LC FA70114101860

0061701811-03 XFP/11G/1310S/SM/LC FA70114101859

0061701811-03 XFP/11G/1310S/SM/LC FA70114101863

0061701811-03 XFP/11G/1310S/SM/LC FA70114101862

0061701811-03 XFP/11G/1310S/SM/LC FA70123704431

0061701811-03 XFP/11G/1310S/SM/LC FA70123704426

0061701811-03 XFP/11G/1310S/SM/LC FA70123704430

0061701811-03 XFP/11G/1310S/SM/LC FA70123704427

1061701409-04 XFP/11G/D1537.40V/SM/LC#D09 FA70114101879

1061701409-04 XFP/11G/D1537.40V/SM/LC#D09 FA70114101882

1061701409-04 XFP/11G/D1537.40V/SM/LC#D09 FA70114101881

1061701409-04 XFP/11G/D1537.40V/SM/LC#D09 FA70114101880

1061701411 XFP/11G/D1538.98V/SM/LC#D11 FA70112105522

1061701411-04 XFP/11G/D1538.98V/SM/LC#D11 FA70114101885

1061701411-04 XFP/11G/D1538.98V/SM/LC#D11 FA70114101884

1061701411-04 XFP/11G/D1538.98V/SM/LC#D11 FA70114101886

1061701467-04 XFP/11G/D1540.56V/SM/LC#DC3 FA70114101888

1061701467-04 XFP/11G/D1540.56V/SM/LC#DC3 FA70114101887

1061701414-04 XFP/11G/D1542.14V/SM/LC#D14 FA70114101890

1061701414-04 XFP/11G/D1542.14V/SM/LC#D14 FA70114101889

1061701299-01 XFP/11G/DCTLNR/SM/LC FA70123707854
























1061701833-02 XFP/8G/1310S/SM/LC FA70123800091

1061701833-02 XFP/8G/1310S/SM/LC FA70123800089

1061701833-02 XFP/8G/1310S/SM/LC FA70123800087

1061701833-02 XFP/8G/1310S/SM/LC FA70123800088

1061701833-02 XFP/8G/1310S/SM/LC FA70123800080

1061701833-02 XFP/8G/1310S/SM/LC FA70123806051

1061701833-02 XFP/8G/1310S/SM/LC FA70123806056

1061701833-02 XFP/8G/1310S/SM/LC FA70123806054

1061701833-02 XFP/8G/1310S/SM/LC FA70123806049

1061701833-02 XFP/8G/1310S/SM/LC FA70123806052

1061701833-02 XFP/8G/1310S/SM/LC FA70123806055

1061701833-02 XFP/8G/1310S/SM/LC FA70123806050

1061701833-02 XFP/8G/1310S/SM/LC FA70123700394

1061701833-02 XFP/8G/1310S/SM/LC FA70123700396

1061701833-02 XFP/8G/1310S/SM/LC FA70123700400

1061701833-02 XFP/8G/1310S/SM/LC FA70123700395

1061702201 XFP/8G/D1530.33L/SM/LC#D02 FA70124801844

1061702201 XFP/8G/D1530.33L/SM/LC#D02 FA70125106809

1061702201 XFP/8G/D1530.33L/SM/LC#D02 FA70124801841

1061702201 XFP/8G/D1530.33L/SM/LC#D02 FA70124801843

1061702202 XFP/8G/D1531.12L/SM/LC#D03 FA70123800092

1061702202 XFP/8G/D1531.12L/SM/LC#D03 FA70123800094

1061702203 XFP/8G/D1531.90L/SM/LC#D04 FA70123605091

1061702203 XFP/8G/D1531.90L/SM/LC#D04 FA70124200180

1061702204 XFP/8G/D1532.68L/SM/LC#DC1 FA70123800101

1061702204 XFP/8G/D1532.68L/SM/LC#DC1 FA70123606375

1061702205 XFP/8G/D1533.47L/SM/LC#D05 FA70124102049

1061702205 XFP/8G/D1533.47L/SM/LC#D05 FA70124201839





1061702217 XFP/8G/D1542.94L/SM/LC#D15 FA70125106747

1061702217 XFP/8G/D1542.94L/SM/LC#D15 FA70125106745

1061702217 XFP/8G/D1542.94L/SM/LC#D15 FA70125106746

1061702217 XFP/8G/D1542.94L/SM/LC#D15 FA70125106744

1061702227 XFP/8G/D1550.92L/SM/LC#D21 FA70125106749

1061702227 XFP/8G/D1550.92L/SM/LC#D21 FA70125106751

1061702227 XFP/8G/D1550.92L/SM/LC#D21 FA70125106750

1061702227 XFP/8G/D1550.92L/SM/LC#D21 FA70125106748

1061702239 XFP/8G/D1560.61L/SM/LC#D31 FA70123800106

1061702239 XFP/8G/D1560.61L/SM/LC#D31 FA70123800109

1061702239 XFP/8G/D1560.61L/SM/LC#D31 FA70123800108

1061702239 XFP/8G/D1560.61L/SM/LC#D31 FA70123800107







Product Line Serial Number Part Number Part Description

FSP 3000R7 FA71150602308 0042700001-04 F7/FAN/PLUG-IN

FSP 3000R7 FA70151403741 1063707620-01 F7/5TCE-PCTN-10GU+10G-V#DC

FSP 3000R7 FA71150402030 0078700101 F7/SH7HU

FSP 3000R7 FA71150402031 0078700101 F7/SH7HU

FSP 3000R7 FA71150602249 0042700001-04 F7/FAN/PLUG-IN

FSP 3000R7 FA70144902977 1040700004 F7/PSU/7HU-AC-HP




FSP 3000R7 FA71151501006 0063708420-03 F7/SCU

FSP 3000R7 FA71151501009 0063708420-03 F7/SCU

Pluggable Optics FA94151603787 0061705844-03 SFP/2G1/850I/MM/LC



















Pluggable Optics FA94151804917 1061701855-02 SFP+/10G/850I/MM/LC







Product Line Serial Number Part Number Part Description





Pluggable Optics FA70151902584 1061701857-01 SFP+/8GU/850I/MM/LC








FSP 3000R7 FA70144300251 0063708904 F7/2PM/MM

FSP 3000R7 FA70144300252 0063708904 F7/2PM/MM

FSP 3000R7 FA70144300836 0063708904 F7/2PM/MM

FSP 3000R7 FA70144300849 0063708904 F7/2PM/MM

FSP 3000R7 FA70151900275 1063708882 F7/4-OPCM

FSP 3000R7 FA70151900276 1063708882 F7/4-OPCM

FSP 3000R7 FA70151900277 1063708882 F7/4-OPCM

FSP 3000R7 FA70151900278 1063708882 F7/4-OPCM

FSP 3000RE_RR MVNWSR10441905 150-1165-01-01 SIM MTHBD, DATA MUX, 2 PORT

FSP 3000RE_RR MVNWSR10442079 150-1165-01-01 SIM MTHBD, DATA MUX, 2 PORT

Documents

TECQ OID-118499 Quote Technica- LOC R7 Platinum Renewal 01Dec2015 - 30Nov2016