In 1998, the Egyptian law converted the governmental entity, ARENTO

(Arab Republic of Egypt Telecommunication Organization) , into a joint company as part of the

privatization program.

Telecom Egypt

LDP2LDP2

To be Number One

Telecommunication company and the most reliable brand in the Middle East and Africa

TE Vision

LDP2LDP2

TE Mission

We are committed to delight our customers by providing

high quality , reliable telecommunication services & solutions at fair value

using the latest technology , which will in return also benefit

our employees , our community ,

and our shareholders .LDP2LDP2

Our Values Our Values

LDP2LDP2

Our Customers Are the driving force of our company.

We value them above everything else. We promise to treat them with respect

and honesty . We promise to offer them the best

possible value.

LDP2LDP2

Our Employees Are our strength, they are our

most valuable resource. They must be treated fairly with

respect and dignity. We will provide them with a work

environment in which they can be improved, developed and compete.

LDP2LDP2

Our Community

Are part of our family. We will strive to be active

participants and will support the people in our

communities.

LDP2LDP2

Our Services Are relevant to our

customers,

We promise to be the premier provider of these services at reasonable prices.

LDP2LDP2

Responding to change

LDP2LDP2

TE established: Marketing dept. Customer Service Regulatory Human Resource

Marketing

In 1998, Telecom Egypt established

the Marketing Department to focus on the customer

needs through the following dept.:

LDP2LDP2

• Market Research.• Public Relations.• Advertisements in local & international media.• Exhibiting in local & international exhibitions.• Developing the Customer Care concept inside the company.

LDP2LDP2

Marketing

Customer Service

KAM ( Key Account Management )

Call Center

OSS( One Stop Shop )

LDP2LDP2

Regulatory National

Telecommunication Regulatory Authority (NTRA) Was Established in 1998.

Consequently, TE established a Regulatory Affair Department to represent it in the following fields:

LDP2LDP2

NumberingNumbering

LicensingLicensing UniversalUniversal ServiceService

SpectrumSpectrum

InterInter--connectionconnection

RegulatoryRegulatoryAffairAffair

LDP2LDP2

Human ResourceTelecom Egypt truly believes that

the employees are the most valuable asset, as they

ultimately determine the quality of services and therefore shape

its customer satisfaction. In June 2004 T.E. assigned

a H.R. Vice Chairman

LDP2LDP2

Human Resource

1 - Contracted with the biggest insurance company in Egypt to provide the best level of health care to T.E. employees.

2 - Planned to establish a call center for the employees' complaints

LDP2LDP2

Human Resource (cont.)

3 - Developed Leadership & management courses such as :

Leadership programs Master Business Admin. (MBA) in

cooperation with IESE university Spain.

High executives Courses . Updating & equipping the training

sector.LDP2LDP2

Telecom Egypt Sub-sideries

TE Data Exceed QuickTel Centra

LDP2LDP2

Over the last 150 years Telecom Egypt has always

been at the forefront of Egypt's development.

Telecom Egypt

LDP2LDP2

One Network…...One Network…...Uniting EgyptUniting Egypt

Telecom Egypt

LDP2LDP2