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Sample Information on telecom status in Asia
(Brief summary)
11 August 2003
RA II/ICM-GTS 2003/Doc. 3.3(2)Appendix C
Telemark Services LtdTel + 44 1204 396542 [email protected]
Interviews with IT managers of companies in Bahrain, China, Hong Kong, India, Russia, South Korea International networks using Frame Relay or IP-VPN. Telephone interviews Total 166 companies interviews
Telemark Services LtdTel + 44 1204 396542 [email protected]
Main OperatorsBahrainBahrain: 4 operators (AT&T, BT, : 4 operators (AT&T, BT, Cable&Wireless, Bahrain Telecom)Cable&Wireless, Bahrain Telecom)Hong KongHong Kong: 8 operators (AT&T, BT, : 8 operators (AT&T, BT, Equant, Cable&Wireless, Infonet, MCI, Equant, Cable&Wireless, Infonet, MCI, SITA, SDS)SITA, SDS)RussiaRussia: 1 operator (Equant): 1 operator (Equant)ChinaChina: 1 operator (China Telecom): 1 operator (China Telecom)South KoreaSouth Korea: 8 operators (AT&T, BT, : 8 operators (AT&T, BT, Daicom, Cable&Wireless, Equant, Infonet, Daicom, Cable&Wireless, Equant, Infonet, MCI, SDS)MCI, SDS)IndiaIndia: 1 operator (Tatanet): 1 operator (Tatanet)
Telemark Services LtdTel + 44 1204 396542 [email protected]
Importance Ranking1. evaluated by Importance Level of 1
(no of importance) to 5 (very important)
2. Network Reliability (4.922)3. Network Availability (4.918)4. Fault Reporting Process (4.911)....17. Value for Money (4.628)….22. Reaching Difficult Locations (4.525)
Telemark Services LtdTel + 44 1204 396542 [email protected]
-40% -30% -20% -10% 0% 10% 20% 30% 40%Imp: 4.918 | Bench: 52.91 | Rank: 2 | Aug. 03
AT&T
Bahrain Telecom
BT
Cable & Wireless
China Telecom
Equant
Infonet
MCI
Others
Network Availability
O u tstan d in g E xce ll e nt G oo d Ac ce pta bl e No t Sa t is fa cto ry
T e lem a rk G o ld
> 20% >15% <= 20% > 10% < =1 5% > 0% <= 10% <= 0%
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Bahrain, China, Hong Kong, India, South Korea and Russia
Telemark Services LtdTel + 44 1204 396542 [email protected]
-40% -30% -20% -10% 0% 10% 20% 30% 40%
Imp: 4.628 | Bench: 43.27 | Rank: 17 | Aug. 03
AT&T
Bahrain Telecom
BT
Cable & Wireless
China Telecom
Equant
Infonet
MCI
Others
Value for Money
O utstan din g E xcell en t G oo d A ccep ta bl e Not S at is fa cto ry
T e le mar k G o ld
> 20 % > 1 5 % < = 2 0 % > 1 0 % < = 1 5% > 0% < = 1 0 % < = 0 %
© Telemark Services LTD - [email protected]
Bahrain, China, Hong Kong, India, South Korea and Russia
Telemark Services LtdTel + 44 1204 396542 [email protected]
-40% -30% -20% -10% 0% 10% 20% 30% 40%
Imp: 4.525 | Bench: 40.29 | Rank: 22 | Aug. 03
AT&T
Bahrain Telecom
BT
Cable & Wireless
China Telecom
Equant
Infonet
MCI
Others
Reaching Difficult Locations
Outstanding Excellent Good A cceptable Not Satisfactor y
Telemark Gold
> 20% >15% <=20% >1 0% <=15% >0% <=10% <=0%
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Bahrain, China, Hong Kong, India, South Korea and Russia
Telemark Services LtdTel + 44 1204 396542 [email protected]
AnalysisNetwork Availability: AT&T is outstanding, Equant is excellent. The gap is 30% between the best and the worst. Except with China Telecom and Bahrain Telecom the users are satisfied with Network Availability.Value for Money: The best operator is Equant (excellent). AT&T is good. The users think the services of BT, Bahrain Telecom and China Telecom are poor value. The gap between the best and the worst is ca. 25%. Reaching Difficult Locations: Two operators, BT and Equant scored above the Benchmark (40.29). The worst operators are China Telecom and Infonet. The gap between China Telecom and Equant is about 20%.
