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Fisheries Certificate System (FCS) Help Using the FCS Chat Help
Step 1: Click on "Chat Help" in the upper left corner. Note: The icon appears on every page of FCS, in the upper left corner.
Telephone: 1-888-641-6464 E-mail: [email protected] Website: http://www.dfo-mpo.gc.ca/ccp-pcc/
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Step 2: A window will open. Enter your name, company and email in the appropriate fields, and click 'Start Chat'. Note: Once you have done this once, the system will automatically fill in these fields for you when you return to "Chat Help". An Officer will be connected to you and you can now begin chatting.
To use the FCS Chat Help, follow these steps.
Step 3: When you are finished, click "End". Note: You will be asked whether you would like a transcript of the chat sent to your e-mail or if you would like to save it immediately to your computer.
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2. To get a transcript of your chat, click the icon in the red box below. Note: You will also be given this option when you end the chat.
3. To change your username, click on the icon in the red box below.
1. To send a file to the Officer, click on the icon in the red box below.
Functions:
