Telephone English Series 2 Tip 2 Material Providers: Pooneh Tajali, Mehdi Khodaparast Text &...
10
Telephone English Series 2 Tip 2 NIOC LANGUAGE CENTER Material Providers: Pooneh Tajali, Mehdi Khodapa Text & PowerPoint Specialist: Zhaleh Kazemi Project Supervisor: Mehdi Khodaparast Source: John Hughes, Macmillan
Telephone English Series 2 Tip 2 Material Providers: Pooneh Tajali, Mehdi Khodaparast Text & PowerPoint Specialist: Zhaleh Kazemi Project Supervisor:
Telephone English Series 2 Tip 2 Material Providers: Pooneh
Tajali, Mehdi Khodaparast Text & PowerPoint Specialist: Zhaleh
Kazemi Project Supervisor: Mehdi Khodaparast Source: John Hughes,
Macmillan
Slide 3
Slide 4
2. Recorded Information & Phone Menus Listen to six
automated messages. Which message wants you to .. 6 5 3 2 4 1 . 1.
2. 3. 4. 5. 6.
Slide 5
2. Recorded Information & Phone Menus Automated information
often uses formal language. Underline the formal words in italics.
1. Please select one of the following -------------. (options /
choices) 2. Please ------------- the handset. (put the phone down /
replace) 3. Sorry, Im ----- (unable to / I cant) take your call (
at the present moment / right now). 4. We apologize for the
-----------. (wait / delay) 5. Please dial -----------------
number. (the following / this) 6. Im afraid all our lines are
------------------. (currently busy / busy now) . . 1. . 2. . 4. .
5. . 6. . 3. .
Slide 6
2. Recorded Information & Phone Menus Complete the
automated messages with sentences 1- 6 in section B. Message 1 The
number you are calling has been changed. Oh four five, two nine
five, oh four oh six. Message 2 Thank you for calling our cinema
customer hotline. For details of our films, press one. To book
tickets, press two. Message 3 Sorry, the number you have called has
not been charged for this call. . Sentence: 5 Sentence:1 Sentence:2
: 0406 297 045 . : . 1 2 . : .
Slide 7
2. Recorded Information & Phone Menus Message 4 Thank you
for calling Interstate Finance. Please try again later. Message 5
Due to the high volume of calls, you are currently being held in a
queue. Your call is important to us. Message 6 Hello, this is Mack
June's office. Speak after the tone. Sentence: 6 Sentence: 4
Sentence: 3 : Interstate Finance . . : . . : Mack June . .
Slide 8
2. Recorded Information & Phone Menus We often use
imperative verbs in automated and recorded messages and to give
instructions. Complete these instructions with an imperative from
the below table. dial, hold, pick, press, put, select, speak,
switch, try 1. ... two to talk to one of our operators. 2. zero for
an outside line. 3. All our lines are busy.. again tomorrow. 4.
Please ..after the tone. . . Press Dial try speak 1. 2 . 2. . 3. .
4. .
Slide 9
2. Recorded Information & Phone Menus dial, hold, pick,
press, put, select, speak, switch, try 5. . up the receiver. 6. ...
in a coin. 7. Please .. off all mobile phones during the flight. 8.
one of the following options. 9. Please .. All of our operators are
busy. Pick Put switch Select hold 5. . 6. . 7. . 8. . 9. . .
Slide 10
2. Recorded Information & Phone Menus Recorded messages are
easier to understand when the speaker uses pauses between
information. Listen to message 1 and message 2 again. In message 1,
notice how the speaker pauses where you see slash (/). In message
2, mark / where the speaker pauses. Message 1 The number you are
calling has been changed. / Please dial the following number. / Oh
four five,/ two nine five,/ oh four/ oh six. / Message 2 Thank you
for calling our cinema customer hotline. Please select one of the
following options: For details of our films, press 1 ; to book
tickets, press 2. . 1 2 . (/ ) . )/( .
