Telligence Nurse Call Communication SystemTotal solutions for patient-staff communications

Feature-rich staff devices provide flexibility and convenienceThe Telligence Nurse Call Communication System staff devices are designed for simple, clear, reliable communication. They are easy to use and flexible to suit specific needs. The devices provide:

• Streamlinedpatient-staffcommunicationusingawiderangeofdevices

• Betterconnectionwithpatientsandcaregivers,enhancingpatientsatisfaction

• Callfilteringandpriority-settinghelpsensurethatthemosturgentcallsareanswered

•Staffnotificationthroughdistinctiveaudibletones

•One-touchcallanswer

•ColorLCDtouchscreen

•Hands-free,crystal-clearaudio

Seamless communications for more attentive careNursecallandclinicalworkflowareincreasinglyinterconnected.Withthe TelligenceNurseCallCommunicationSystemfromGEHealthcare,helpstreamlinecommunicationbetweenpatientandclinician,enhancepatientsatisfaction, improve quality of care and boost caregiver productivity.

Telligence,anenterprisecommunicationsystemforclinicalworkflowandmanagement,includes anetworkofstaffandpatient-roomdevicesthatscaleandconfiguretomeeteachdepartment’sspecificneeds.Itofferscompleteflexibilitywithprogrammabletouchpointsandcolor-coded indicators. Telligence can:

• Scalefrombasicnursecalltoasophisticatedcommunicationsystemonasingle integrated platform

• Improveclinicalstaffefficiencybyintegratingnursecallwithmobilephonesandpagers, helpingtodeliverinformationtomobilecaregiverswhenandwhereitisneeded1

• Supportincreasedpatientsatisfactionscores(HCAHPS)withclearcommunication, automatically routing events, alerts and escalations directly to the appropriate caregivers, thus adding efficiencies to care delivery2

• Havevisibilitytodataoncallvolumesandresponsetimesdeliveringaninvaluabletoolin driving patient care protocols and quality metrics

Staff Console and AnnunciatorThe Telligence ColorTouch Staff Console is a primary point of contact for staff-to-patient andstaff-to-staffcommunications.Designed fordesktopuse,thedeviceincludesahandset and cradle for privacy or supports hands-free operation.TheAnnunciatoroffersallthe performance-rich features of the Staff Consoleinaconvenientwall-mounted configuration,idealforhallwaysandstaff rooms. The device graphically displays incoming calls from stations and connected healthcare equipment to prioritize and respond to events efficiently and effectively.

• Escalatecallprioritytohelpsavetimeandsteps in critical situations

• Abilitytoplacereminderalertstoenhancepatientsatisfaction

• Adjustablevolumecontrolandnoisecancellationtoimproveandsimplifycommunicationbetweenstaffandpatients

VoIP Staff StationThewall-mountedColorTouchVoIPStaffStationenhances staff-to-staff and staff-to-patient communications. It supportsautomatedworkflowswithinapatientroomandaids in requesting services and providing information on room status.Workflowbuttonscanbecustomizedforeachcaresetting or application.

Integratedwithwirelessdevices,theVoIPStaffStation delivers requests and alerts to the right staff at the right time. Independent studies suggest that rounding procedures can produce better outcomes, improve patient satisfaction scores and reduce patient calls.3

• Nurse round timers – Staff can select a configurable button to set rounding timers or manually enterarecurringroundingclocktime.Timersmayincludereminderstocheckskin,bathroomneeds, nutrition, blood sugar and fluids

• Bed management–Automateroutingofrequeststoenvironmentalservicesforhousekeeping,or room clean, and various alerts to appropriate staff. Turning rooms more efficiently directly affectsrevenueandreducespatientwaitingatentrypoints

• Patient flow–Acceleratetransportneedsandmanagedischarge,improvingcapacitymanagement

• Room status – Telligence can provide consistent room/patient updates eliminating the need for notes to be attached to doors

• Audio communications–In-roomcallscanbeplacedtothefrontdesk,thepharmacytocheckonprescriptions,ortothelabtocheckonresults.Savingcaregiverstimebynottravelingto get the information

• Room cancel–Canceleventsintheroomwithoutgoingtotheheadwallsavingvaluabletime and effort

Flexible options for workflow buttonsFlexible programming for each care area

In-roomdevicesbuiltfortherealworldTelligence patient room devices are robust and ergonomically designed for use in the challengingclinicalenvironment.Withawidevarietyofperipheralstomeetdepartmental needs, the room devices offer:

• Intuitiveoperationforpatientandstaff

• Programmablebuttonsforflexiblelabeling and functionality

• Standardizedpatient/staffdevicesfor lowermaintenancecosts

• Sealedmembranecoversfor easy cleaning

Smart Patient and Staff Duty StationsSmartPatientandStaffDutyStationsprovideaprimarypointoftwo-waypatient-staffcommunication.Withabuilt-inspeakerandmicrophone,theyprovideafull-duplexchannelofaudiocommunications.Thetwo-wayvolumecontrol operated from the Staff Console lets users tailor audio to the patient.

• Easilycustomizedbuttonlabelsfor different functions

• AudibletonesandLEDsthatletstaffandpatientshearandseewhenabuttonhasbeenpushed

• Integratedcallcord,pillowspeakers,bedand auxiliaryequipmentconnectors:onedevicewithmany functions

• Cleanmodetoeliminateerrorcallswhen cleaning devices

•NiteLiteforeasyvisibilityunderlow-lightconditions

Peripheral StationsPush/PullStationsandPushbuttonStationscomewithfield-configurablebuttons for placing patient calls, requesting staff assistance, indicating staff presence or signaling a code blue situation.

•Site-configurablebuttons

• Anti-microbialpullcordmaterial(onpull-cord peripheraldevices)

•NiteLiteon-boardlighting

• Togglecapabilitytosupportmoreflexible workflowoptions

Dome lights

InfinitySeriesLEDdomelightsprovidebrightvisualindicators to help speed response time and enhance caregiver communication. They are typically installed in corridors and outside patient rooms to provide visual cues to the origin of a call.

•Configurablecolorindicationtomeetstaffneeds

• Designedtofithealthcaredecorwhileeffectively displaying in-room events

Pillow speakers and call cordsPatientsusepillowspeakersandcallcordstoinitiatecallsfrompatient stations. Simple pushbutton operation places a call on thesystem.Air-operatedandstandardcallcordsareavailablein a variety of styles.

• Modern,comfortable,ergonomicdesignthatfitsnaturallyinthehandwithlargebuttonsforeaseofuse

• Smoothshape,sealeddesignsandminimalcrevicesforeasy,comprehensivecleaningandlessriskofcross-contamination

•DuraPinpillowspeakerconnectorformaximumdurability

• Additionalsystemconfigurationsavailablewith auxiliary equipment

PowerSwitch and gatewayTheTelligencePowerSwitchisanEthernetcommunication interfaceandpowersupplyforallIPdevicesresidingontheTelligencepatient-staffcommunicationsnetwork.Itinterconnectswithsystemcomponentsviastandardnetworkwiring,cablingandconnectors(RJ45).TheTelligenceStationGatewayfacilitatestheuseofnon-IP-addressablestationsontheTelligenceIPnetworkby converting analog audio signals into digital audio data, andviceversa.Thegatewayisthepivotpointfordomelights,SmartPatientandDutyStations,andperipheraldeviceswhenaVoIPStaffStationisnotpresent.

•Flexible,scalablesystem

•Reducedcentralequipment–onlytwocomponents

•VoIPtechnologyforadvanceddigitalintercomcommunication

•SimplifiedCAT5e/6cableplanforeaseofinstallationandmaintenance

•Standard19-inchrackmountableforspacesavings

Ease and simplicity for IT and biomedical staffIT and biomedical staff play an increasing role in nurse callsystems.Telligencemayminimizeworkloadandmaintenancecostswithacompleteandintegratedsolutiononareducedinfrastructure.Disparatesystemsmay no longer be needed, significantly reducing parts inventory. The Telergy™ interface can turn most hospitalworkstationsintoanursecallreportingcenterwithPCMessaging,PCAssignmentandPCReporting.UsingthehospitalITnetworkmayhelptoeliminateredundant infrastructure and dedicated computers.

TelergyApplicationSoftwareSuite:See and manage the big pictureTelergy provides a comprehensive suite of communication and reportingtoolstoincreasestaffmobilitywhilesupportingimprovedpatientsafety and satisfaction. The Telergy interface is a single integrated platform forcommunicatingwithwirelessphones,pagers,real-timelocatesystemsandelectronicmedicalrecords(EMR).Themanagementreportingdatabaseprovidesawiderangeofvaluablefeatures,toolsandutilities.Telergy connectstopatientsandstaffquicklywithasimple,intuitivedesignthat putsallcommunicationsandreportingtoolsrightattheusers’fingertips.

• Visualizeeventswithreal-timedynamicgraphicalfloorplansand list-based activity displays

• Planstaffingrequirementsefficientlywithpowerfulreportingtools and analysis

• Convenientlydisplayreal-timepatient-relateddemographicsand staff information

•Connecteffortlesslywithacomprehensivewirelesssolution

Telergy interface capabilities include:

PC Reporting: Custom reports, automatic report scheduling and email delivery

• Engagestaffinmakingdata-driven recommendations to improve patient satisfaction

• Ensurethatunitsareperformingtothe highest possible standards

PC Assignments:

• Improvecommunicationbyautomatically sending patient calls via text message

• Useanintuitivestep-by-stepwizardtoestablishrelationships for up to three levels of caregiver (e.g.RN,LPN,aide)

• Easilyroutedifferenttypesofcallstodifferent caregiver levels

PC Messaging: Browser-based messaging screen

• SendmessagestowirelessdevicesfromanyPC onthenetworkenhancingstaffcommunicationand reducing overhead paging noise

• Simplifycommunicationsbyallowingareassuch as centralized telemetry, pharmacy or lab to connect directly to appropriate caregivers

• Messagethecorrectcaregiverusingonlythe patientorstaffname,wirelessdevicenumber or room number

Information the way you want it

Facility LAN gsdfgdgsdgsfgsdfgs

Telligence C300 LAN

TelligenceStationGateway

TelligencePowerSwitch

Staff Console

SingleSmartPatientStation

SingleSmartPatientStation

SingleSmartPatientStation

Lavatory

AuxiliaryInput

AuxiliaryInput

AuxiliaryInput

CodeBlue

DomeLights

Lavatory

Annunciator

HallwayNetwork

PCReportingServer

TelligenceBridgePC

Facility LAN gsdfgdgsdgsfgsdfgs

TelligenceStationGateway

TelligencePowerSwitch

SingleSmartPatientStationDualSmartPatientStation

SingleSmartPatientStation Lavatory Emergency CodeBlue

CodeBlue

Presence Presence

CodeBlue

DomeLights

Lavatory

Staff Console

Annunciator

HallwayNetwork

VoIPStaffStation

TelergyESMServer

Telligence C600 LAN

BedsideTELLIGENCE C300 TELLIGENCE C600

Dome lights 1-and2-sectionwith5programmablecolors, supervision buzzer

1-,2-and4-sectionwith9programmablecolors, supervision buzzer

Lighting/TV control Yes Yes

Code blue elapsed timer Yes Yes

Elapsed call time No Yes

NiteLite No Yes

Two-way volume control for each patient

Yes Yes

Privacy feature Yes Yes

WorkflowTELLIGENCE C300 TELLIGENCE C600

Priorities 14selectableworkflows 32configurableworkflows/nursingunit

VoIP Staff Station supported No Yes

Equipment alarms Yes Yes

Configurable buttons and button labels

No Yes

Peripheral device buttons can be programmed as toggle to enhance workflow

No Yes

Cleaning mode supported No Yes

Color touchscreen Staff Console Yes Yes

Ability to upgrade patient calls priority at console

No Yes

Auto reminders supported No Yes

Annunciator can place and receive calls

No Yes

Twoconfigurations,abundantpossibilitiesTheTelligencesystemisofferedinC300andC600configurations,eachhighlyscalabletomeet department,facilityorhospitalenterprisenetworkneeds.TheTelligenceC300andC600configurationscan coexistinthesamefacilityandcanbenetworkedtoacommonTelligenceBridgeandTelergySoftware ApplicationSuite.TheTelligencesystemisflexibletoadapttotheneedsoftodayandinthefuture.

MobileTELLIGENCE C300 TELLIGENCE C600

Wireless phones supported Yes Yes

Ability to set reminder from wireless handset

Yes Yes

Auto location (RTLS) No Yes

Register staff presence Green Green,Yellow,Red

Nursing unit or duty area paging supported

No Yes

EnterpriseTELLIGENCE C300 TELLIGENCE C600

System capacity 1,500roomsortotalofthreeTelligenceC300/C600systems,whicheverislarger

1,500roomsortotalofthreeTelligenceC300/C600systems,whicheverislarger

Devices per system 40IPdevices;512roomsor1,024beds 600IPdevices;1024roomsor 2,048beds

Remote configuration Yes Yes

Audio paths - external (wireless phones)

Upto64persubnet Upto64persubnet

SIP integration supported Yes Yes

Telergy integration supported

Yes Yes

Fully supervised system Yes Yes

Bed connection Bedreceptacle Bedreceptacle,patientstations

Peripheral devices (code blue stations, lav stations, etc.)

Onepriority-Roomcancelableonly Onebuttonfullyconfigurablewithall32priorities;canberoomcancelableorlinktoanotherbuttonwithintheroom

Audio Staffcontrolof“talkandlisten” Bi-directionalandstaffcontrolof “talkandlisten”

Password protection supported

No Yes

1.GEHealthcare,CancerHospitalusesGEHealthcaretechnologytoimprove communicationandresponsetimes,casestudy,2010,DOC3083643

2.GEHealthcare,CancerHospitalusesGEHealthcaretechnologytoimprove communicationandresponsetimes,casestudy,2010,DOC3083643

3.ChristineM.Meade,PhD,AmyL.Bursell,PhD,LynKetelsen,MBA,RN,Effectsof NursingRounds,AJN_September2006_Vol.106,No.9

©2011GeneralElectricCompany–Allrightsreserved

GeneralElectricCompanyreservestherighttomakechangesinspecificationsandfeaturesshownherein, ordiscontinuetheproductdescribedatanytimewithoutnoticeorobligation.ContactyourGERepresentativeforthe most current information.

GE,GEMonogramandTelergyaretrademarksof General Electric Company.

GEHealthcare,adivisionofGeneralElectricCompany.

GEHealthcare8200WestTowerAvenueMilwaukee,WI53223U.S.A.

www.gehealthcare.com

About GE Healthcare GEHealthcareprovidestransformationalmedicaltechnologiesandservicesthatareshapinganewageofpatientcare.Ourbroadexpertiseinmedicalimagingandinformation technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical manufacturing technologies, performance improvement and performance solutions services help our customers todeliverbettercaretomorepeoplearoundtheworldatalowercost.Inaddition,wepartnerwithhealthcareleaders, striving to leverage the global policy change necessary to implement a successful shift to sustainable healthcare systems.

Our“healthymagination”visionforthefutureinvites theworldtojoinusonourjourneyaswecontinuouslydevelop innovations focused on reducing costs, increasing accessandimprovingqualityaroundtheworld. HeadquarteredintheUnitedKingdom,GEHealthcareisaunitofGeneralElectricCompany(NYSE:GE).Worldwide,GEHealthcareemployeesarecommittedtoservinghealthcare professionals and their patients in more than 100countries.FormoreinformationaboutGEHealthcare,visitourwebsiteatwww.gehealthcare.com.

DOC1022545Rev. 2