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TEMS Investigation 13.1.2 Release Note

Release Note

1 About This Release

Release date: 2012-02-10

© Ascom (2012). All rights reserved.

TEMS is a trademark of Ascom. All other trademarks are the property of their respective holders.

2 Important Information

2.1 HASP

Always use the HASP driver delivered with TEMS Investigation. Do not update the HASP driver via Windows Update; the driver thus obtained is not identical and does not contain certain features necessary for using software-based licensing with TEMS Investigation.

Before upgrading the HASP driver to the 6.22 version supplied with TEMS Investigation 13.1.2, return (attach) any licenses that are currently detached to this PC. If this is not done, the detached licenses might no longer be available after the upgrade, in which case they cannot be used again until they have expired.

When upgrading the HASP driver, it may be necessary to reboot the PC after installing the 6.22 version. Otherwise it may not be possible to start the Sentinel HASP License Manager.

2.2 Iperf with SSH2

The separate MSI file required for Iperf testing with the SSH2 protocol (which is subject to export restrictions) is not obtained when updating to TEMS Investigation 13.1.2. Customers desiring to use Iperf with SSH2 need to contact TEMS Support to obtain the requisite MSI file.

3 Corrected Bugs

3.1 Bugs Corrected in TEMS Investigation 13.1.2

Problem exporting pre-12.0 logfiles using TEMS Investigation 12.0.3.

Problem using Sony Ericsson W995 with Channel Verification tool in TEMS Investigation 13.0.

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Samsung LTE devices: NAS message “PDN Connectivity Request” wrongly sequenced in Layer 3 signaling flow.

DRT scanner not detected by TEMS Investigation. – Connect procedure changed to use IP address only. The NetBIOS setting no longers matters.

Lat/Long missing when exporting logfile in MapInfo format.

GSM System Information 2quater not fully decoded. – Decoding extended to accommodate recent additions to the specification.

When swapping logfiles during WCDMA scanning with a Sony Ericsson W995, the second logfile could not be successfully replayed (no data in windows).

LTE: Non-existent Cell Ids presented as neighbors.

LTE information element “MIMO Mode” did not reflect the full range of transmission modes. – This IE was Samsung-specific and has now been removed. The IE “Transmission Mode” is populated by all LTE UEs and shows all modes.

Logfile recorded with Sony Ericsson W995 and K800 replayed very slowly with erratic updating of presentation windows.

LTE Cell Ids missing in logfile export.

WCDMA “HS Session” information element did not always correctly indicate transfer of an HS session between a MIMO cell and a non-MIMO cell.

3.2 Bugs Corrected in TEMS Investigation 13.1.1

Autodetect of Quanta LU220 (Qualcomm chipset based LTE device) did not work.

Problems detecting LTE device Huawei E398 and having LTE data presented from that device.

ZTE MF820D (LTE FDD device) was detected in TEMS Investigation as ZTE MF820T (LTE TDD device), causing license problems. – The two models are now (for licensing purposes) regarded by TEMS Investigation as the same (TDD-capable) device.

HSDPA MIMO information elements not obtained from Qualcomm device. – Decoding of Qualcomm report “HSDPA HS Decode Status ver 4” (ID 0x4222) was faulty; decoding fixed.

Issues with presentation of MIMO data from Qualcomm devices. – Corrections: 1) Updating of MIMO Type and HS Session (erroneous HSDPA Configuration ver 2 reports ignored); 2) Decoding of HSDPA UL HS-DPCCH Information ver 2b corrected (exception in text decoding); 3) Decoding of HSDPA HS Decode Status ver 4 corrected (version 6 with MIMO was not handled correctly).

Too high UE Tx Power (exceeding maximum allowed value in network) shown for Qualcomm chipset based LTE device.

Problem running multi-RAB (voice + data) scripts on Sony Ericsson Xperia arc: phone would not hang up if data session was in progress. – Handling of hangup improved in TEMS Investigation scripting.

PCTel MX scanner was configured to scan two UARFCNs, but data was presented for only one UARFCN at a time.

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TEMS Investigation sometimes hung during WCDMA SIB scanning with PCTel scanners. – Handling of scan messages improved to eliminate this problem.

CDMA RSSI scan: X-axis labels were shifted in bar chart window, with a spurious zero label appearing on the far left.

Problems running LTE Signal scan and Spectrum scan on DRT scanner.

Latitude and longitude values were occasionally garbled in TEMS Investigation logfiles, causing the application to crash when replaying such files.

4 Enhancements

4.1 Enhancements in TEMS Investigation 13.1.2

A new Pinpoint Window has been introduced, enabling the creation and use of pre-planned indoor test routes (which is already supported in TEMS Pocket 11.x). Map sets, which incorporate the planned routes created, are saved in the iBwave Design container format (*.ibwc). Logfiles recorded when walking planned routes are saved in regular TEMS Investigation logfiles (*.log) with pinpointing data added in auxiliary files just as in TEMS Pocket 7.3.

A large number of new LTE information elements have been introduced. These relate mainly to: cell reselection parameter settings and measurements (intra-frequency, inter-frequency, and inter-RAT); discontinuous reception (DRX); DCI format usage on PDCCH; and sounding reference signals (SRS).

To the HTTP Get script activity have been added two new options: 1) Terminate session after a specified duration; 2) Terminate session after downloading a specified amount of data.

Support added for Altair DC-E3100 chipset (no devices commercially available at the time of releasing TEMS Investigation 13.1.2).

Support added for GSM scanning with Rohde & Schwarz TSMW.

Support added for Datang/Leadcore LC8143.

Support added for HTC Vivid (PH39100).

Support added for LG MS695.

Support added for Quanta LU220.

Support added for Samsung SCH-R920 (Chief).

Support added for Samsung SGH-I727 (Galaxy S II Skyrocket).

Support added for Samsung SGH-I997 (Galaxy S Infuse 4G).

Support added for ZTE X500.

The Recording Properties checkbox “Clear history buffer at start of new logfile” is no longer checked by default at startup.

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SafeNet HASP driver upgraded to version 6.22. – In this new HASP version, it is possible to disable offline detach of licenses. This may be desired to decrease the risk of detaching licenses to non-existing clients. To disable offline detach, do as follows: In the file C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\ hasplm.ini, add the line “disable_offline_detach = 1” (it does not matter in which section this line is entered). Then restart Sentinel Local License Manager. When detaching a software-based license, the offline option should now be disabled, and this text should be displayed: “(Offline Detach is disabled by configuration)”. – See also the important information in section 2.1.

4.2 Enhancements in TEMS Investigation 13.1.1

For the various supported generations of CDMA technologies (cdmaOne/cdma2000/EV-DO), multiple concurrent PN scans can now be performed with PCTel MX and EX scanners: for example, one PN scan on a cdma2000 frequency and one on an EV-DO frequency. The IE structure remains exactly the same: all scanned frequencies regardless of technology (cdmaOne/cdma2000/EV-DO) are presented within the range 1 … 12. If more than 12 frequencies are scanned, only the first 12 selected are presented.

Automatic check for TEMS Investigation software updates. When starting TEMS Investigation for the first time after installation, and also when no update check has been performed over the last 28 days, you are invited to connect to a server and find out if there is a newer software version available. If there is, you are asked whether or not to install it. If you accept the update, it will be downloaded, whereupon TEMS Investigation terminates automatically and the patch is installed. – You can also manually initiate the update check from the About box by clicking the Tech Support button. – Because of the automatic shutdown that takes place, be sure to save your work before accepting an update.

Min/max/median versions of HS transport block size IEs introduced:

HS Transport Block Size (Min), HS Transport Block Size (Max), HS Transport Block Size (Median), all with arguments {0, 1}, where 0 = primary carrier, 1 = secondary carrier (valid for dual carrier traffic).

HS MIMO Transport Block Size (Min), HS MIMO Transport Block Size (Max), HS MIMO Transport Block Size (Median), all with arguments {0, 1}, where 0 = stream 0 and 1 = stream 1 (valid for dual stream MIMO traffic).

Relaxed handling of scanning configuration sets, allowing multiple devices to be scanning concurrently using different configuration sets: 1) Selectable items (technologies, bands, etc.) are no longer restricted to those supported by the current in-focus device in the Navigator. 2) Configuration sets not compatible with the in-focus device may be visible on the Activities tab (but are then grayed out).

In previous releases, the configuration set dialog was populated only with the capabilities of the device currently selected in the Navigator, and only configuration sets created for that device were available to run (in the context menu accessed from the Activities tab). This meant that all validation of configuration sets could be done at the time the sets were defined. On the other hand, complications arose if multiple scanning devices were connected, each using a separate configuration set.

By contrast, in the present release, when defining a scan configuration set, everything is always selectable in the dialog (all technologies, bands, etc.), also items that the in-focus device in the Navigator does not support. Furthermore, when

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you right-click a scan task type on the Activities tab, all configuration sets defined for that task will be visible in the sub-menu that appears; however, any configuration sets not supported by the in-focus device are grayed out and cannot be selected. Hovering over a grayed-out configuration set displays a tooltip explaining why that scan cannot be performed.

Please note that configuration sets for non-scanning tasks are not affected by this change.

Support added for Samsung Galaxy S II LTE.

Support added for Anydata ADU-895A (CDMA/EV-DO Rev. B, 450 MHz).

Support added for Novatel Ovation MC551 4G LTE USB modem (Band 13, Verizon).

Support added for Huawei U6100.

Some values not updating in UE Mobility State Change message. – Not an error in TEMS Investigation since these values are not always valid; however, plain-text decoding has been revised to read “Invalid/not used” when this is the case.

LTE information elements Sc … RS CINR implemented for Rohde & Schwarz TSMW.

5 Removed Features

5.1 Removed Features in TEMS Investigation 13.1.1

None

6 Known Bugs and Limitations

6.1 PC Application Related

6.1.1 Installation and Start-up

When installing TEMS Investigation for the first time, it may take 10–20 minutes for the installation to complete (if .NET Framework 4.0 was not already present on the PC). On some PCs, a reboot may take place after the .NET Framework installation.

In the course of the TEMS Investigation 13.1 installation, if the HASP key contains HASP SRM version 4 firmware, it will be upgraded to SRM version 5. While the upgrade is in progress, this is indicated by the HASP key LED blinking. If the blinking does not stop within one minute, the firmware upgrade has failed. You then need to restart the Sentinel HASP License Manager service in Windows, or reboot the PC.

The application start-up time may be prolonged if slow network shares are mounted on the machine.

For the license attach/detach mechanism in the Admin Control Center to work correctly, the Sentinel HASP License Manager on the license server and client

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machines must be of the same version. Always crosscheck the versions manually to avoid attach/detach failures.

If TEMS Investigation takes a long time to start up (more than about 45 seconds), the delay may be caused by the OS trying unsuccessfully to check the application’s Verisign certificate. If a network has been detected, the OS will try to contact Verisign to verify that the certificate is not on the Certificate Revocation List (CRL). TEMS Investigation will not continue until this procedure times out.

There are two ways to remedy this:

1) Open up your proxy to enable access to the Certificate Revocation List. The details of how to accomplish this may vary between countries.

2) Turn off the certificate revocation check in Internet Explorer:

Open Internet Explorer, and from the Tools menu select Internet Options.

On the Advanced tab, under Security, uncheck the option “Check for publisher’s certificate revocation” and click Apply.

(This procedure can be automated by the use of Group Policies.)

When installing TEMS Investigation under Chinese or Japanese Windows, TEMS Investigation will not recognize file paths such as C:\User\<user name>\..., where <user name> contains Chinese or Japanese characters. This will prevent proper use of the application. (Similar problems may occur with other non-ASCII characters.)

6.1.2 Application Use

Note: PC settings and hardware capabilities that are checked by the Computer

Diagnostics utility are not covered here. See the Getting Started Manual, chapter 8.

User-created workspaces from previous versions of TEMS Investigation need to be recreated. New workspaces are supplied with the application.

When using the Copy Worksheet function, any Map settings will be lost.

When many devices are used for data collection, the number of windows in the workspace should be kept to a minimum to lower the CPU load. It is also advisable to start a new logfile recording at least once every hour in order to reduce RAM consumption.

The XML cell file format permits only “YYYY-MM-DD” as date format.

A separately powered USB 2.0 hub is strongly recommended for drive tests. That is, the USB hub should not be powered through the USB port alone. Depending on the type and number of devices connected, the hub may otherwise not be able to deliver sufficient power. It needs also to be stressed that an uninterrupted USB connection between PC and device is vital for successful recording of realtime measurement data.

Some GPS units may be erroneously identified in Windows as an “MS Serial Ballpoint” device. If this occurs, perform the following steps:

1) With Administrator privileges on the PC, choose Start > Run > regedit.

2) Navigate to HKEY_LOCAL_MACHINE > System > Current Control Set > Services > sermouse.

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3) Locate the entry “Start” and double-click on it.

4) Change the value Data from 3 to 4. This will prevent Windows from identifying the GPS device as a mouse. Note, however, that leaving the setting Data = 4 will prevent you from identifying new mouse devices until you change the value back to 3.

During logfile recording as well as during logfile replay, temporary files are created by the application to enable the user to browse the history of the logfile. These files can become very large (3–4 times the logfile size), the exact size depending on the number of devices activated in the application at recording time. The temporary files are named according to the format “temsn” and created in the Windows temp directory (default: C:\path\tmp, where the path is defined by the environment variable TMP; in Windows XP, the TMP variable can be modified from the Control Panel: System Properties > Advanced > Environment Variables). Make sure there is plenty of space on the disk where the temp directory resides. The temporary files are removed when you exit the application; however, if the application terminates abnormally, this might not happen. The files must then be removed manually.

When using the pinpointing function, you must click the Pinpoint button before starting logfile recording, not the other way around.

You cannot zoom or manually pan the map (using the Map window toolbar buttons) while pinpointing. (However, as soon as you pinpoint close to the edge of the Map window, the map will scroll automatically.)

When turning on all extended logs for Sony Ericsson and Qualcomm chipset based devices (without turning off something else), the data volume logged will be huge, and it may be necessary to swap logfiles more often than once every hour to prevent RAM usage from becoming excessive.

Whenever possible, logfile swapping should be done in idle mode.

The Swap Logfiles function does not work properly if used during scanning.

If you swap logfiles while running the Status Control Monitor, the Logfile Progress indicator turns red, and the message “No records written to file” appears. After a few updates, Logfile Progress is indicated correctly.

Logfiles merged with uplink data (MTR) files may contain internal reports with erroneous timestamps.

TEMS Pocket 8.x (HTC) logfiles are not positioned correctly using the TEMS Pocket Positioning Tool, so that the TAB file cannot be opened in TEMS Investigation. The workaround is to create a new TAB file manually in TEMS Investigation using the Position Map function.

When a Network Connect activity is executed in a Service Control script, a restricted form of IP sniffing is started which is performed continuously for the sake of collecting input to KPI calculations. If your data collecting device is unable to perform the IP sniffing (example: Sierra Wireless USB 306/307 connected via NDIS under Windows 7), you can work around the problem by editing a line in the file <TEMS Investigation install dir>\Application\Investigation.exe.config, which by default reads: <dataServicesConfiguration ipSniffEnabled="true" ignoreIPSniffError="false" />. You can either disable IP sniffing by setting ipSniffEnabled="false" (and consequently miss out on KPI data), or you can ignore failure to start IP sniffing and go ahead with the execution anyway:

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ignoreIPSniffError="true". By the latter method you obtain KPIs normally for all devices where the IP sniffing does not fail.

Service Control Designer: To copy, cut, and paste material in text fields, use the context menu in the text field. The keyboard accelerators Ctrl + C, etc. cannot be used for this purpose.

Service Control Designer: In a script workflow, it is not possible to collapse the individual branches (Sequence activities) of a Parallel activity. Only the Parallel activity as a whole can be collapsed.

Service Control Designer: If multiple Service Control Designers are open simultaneously, a script run from one of them could fail.

When you save a Service Control script to file, any user names and passwords (e.g. for FTP or HTTP servers) given in commands are saved with the file (encrypted). Note that another user who runs your script will be accessing the server using the same user name and password.

When running video telephony from a Service Control script, the phone needs to be locked on WCDMA.

SMS and MMS testing with Service Control scripts does not work for CDMA devices that do not support AT commands.

At high throughput rates, the application layer throughput as presented in TEMS Investigation is more spiky and unstable than the throughput in lower protocol layers. Most probably, this phenomenon is caused by the buffering in the third-party FTP client used by TEMS Investigation. By contrast, CPU load or buffering capacity are unlikely causes of the application throughput fluctuations.

UDP upload testing tends to cause very high CPU load, especially when multiple users are running UDP concurrently.

During VoIP testing with CounterPath, PESQ drops which do not correlate to radio or other network problems may sometimes occur.

During CS voice testing, PESQ is not computed for the AMR-WB speech codec. (This limitation does not apply to VoIP.)

The phone must be locked to GSM when performing GSM Channel Verification with a WCDMA capable phone. How to set this lock (on Radio Access Technology) is described in the User’s Manual, section 8.1.6.

The Channel Verification tool causes the Sony Ericsson W600i phone to be deactivated, and moreover it cannot be reactivated until the application has been restarted.

IP packet capture/analysis may stop after less than one minute when using multiple CDMA phones.

During video streaming, if stripes appear in the picture, try changing the color setting to 16 colors in the Windows display settings.

If Iperf is installed on a Linux/Unix server, the network port on that server must be mapped to terminal vt100.

Map the port by editing a line in /etc/profile: tset -I -Q -m network:vt100

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An incorrect mapping will cause the following error: tset: unknown terminal type network Terminal type?

If Iperf is installed on a Linux/Unix server, the PS1 variable must be changed to PS1=”>” in the Unix shell Bash in order for Iperf information to be correctly displayed.

If Iperf is installed on a Linux/Unix server, then to enable the use of passwords in Iperf testing, make sure the default setting for passwords (PasswordAuthentication yes) is used in the configuration file on the SSH server /etc/ssh/sshd_config.

The waveform in Network Bandwidth line charts will be jagged and not smooth, due to the low resolution of the Iperf process.

Full IP sniffing can only be done with one device at a time. If full IP sniffing with more than one device is attempted, TEMS Investigation will stop working correctly.

IP sniffing (unless restricted using the “Optimized Performance” option) cannot be turned on while doing data service testing at throughputs above 25 Mbit/s. If turned on, it will cause TEMS Investigation to crash. The “Full” IP sniffing option is not recommended at all at such high throughputs.

When using the serving cell indication in the Map window to show the strongest scanned CPICH, this works only for the 1st UMTS frequency (the one decoded into the information elements named “1st”).

The information element “PDN Connection IPv6 Address” is currently not displayed.

The information element “LTE Total RS Power” is valid only for the bandwidths 5 MHz and 10 MHz.

6.1.3 Windows 7 Specific

User Access Control needs to be turned off to allow IP trace. It may also need to be disabled for other reasons, depending on its configuration.

6.1.4 Windows Vista Specific

User Access Control needs to be turned off to allow IP trace. It may also need to be disabled for other reasons, depending on its configuration.

When starting the GeoSet Manager, an error message about writing to the Windows registry appears; however, GeoSet (*.gst) files can still be created.

6.2 Device Related: General

6.2.1 Network Connect

Some LTE devices must be connected to the network manually, using their connection managers, rather than automatically in the Service Control script. See the User’s Manual, section 19.17.3.1, where this is detailed for a range of devices.

Note that when the network connect is performed manually, a Network Connect activity must still be included in the Service Control script for the subsequent data service activities to execute correctly.

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6.2.2 TCP Settings

In Windows XP, some issues with poor uplink and downlink throughput can be resolved by manually adjusting the TCP window size. This setting is found in the registry under: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\

The ideal TCP window size for a given maximum bit rate is dependent on the network delay. Here is an example showing how to do the calculation.

Suppose that:

Maximum bit rate = 3.6 Mbit/s

Network delay = 500 ms

Maximum Segment Size (MSS) = Maximum Transmission Unit (MTU) – header size = 1500 – 40 = 1460 bytes

Then:

Bandwidth-delay product (BDP) = 3.6 × 106 bit/s × 500 × 10–3 s = 1,800,000 bits, or 1,800,000 / 8 = 225,000 bytes

Unscaled TCP Receive Window (RWIN) = floor(Max Buffer Size / MSS) = floor(65,535 / 1460) = 44.

That is, 44 segments totaling 44 × 1460 = 64,240 bytes is a good configuration for a connection with MTU = 1500 and MSS = 1460.

To obtain the optimum scaled RWIN, multiply the unscaled RWIN by 2 repeatedly until the BDP is reached:

64,240 × 2 = 128,480 (< BDP)

128,480 × 2 = 256,960 (> BDP).

Thus, given the above assumptions, the optimum RWIN = TCP Receive Window is 256,960 bytes.

You will need to restart Networking in Windows XP for the new TCP window size to take effect.

Windows Vista and Windows 7 have a function for automatic tuning of TCP settings. Check whether that function is enabled as follows:

1) Open a Command Prompt using the Run As Administrator option (right-click the Command Prompt item on the Start menu).

2) Type netsh interface tcp show global and inspect the value returned for Receive Window Auto-Tuning Level.

3) If this parameter is disabled, give the command netsh interface tcp set global autotuninglevel=<autotunelevel> to enable it. The value of <autotunelevel> should be “highlyrestricted” if the server you are contacting does not have RFC1323 implemented or does not support the TCP receive window scaling factor. Otherwise, <autotunelevel> should have the value “normal”.

6.2.3 MTU Size

For LTE operation it may be necessary to adjust the MTU (Maximum Transmission Unit) size, that is, the maximum IP packet size in bytes. The optimum MTU size

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depends on the network bandwidth and other factors, so it is impossible to give a universally valid recommendation. In general, however, the faster the LTE network, the more important it is to choose a good MTU setting to be able to approach the maximum achievable throughput.

Here is how to change the MTU size:

Windows XP:

1) In the registry, browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\ Parameters\Interfaces\<Adapter ID>, where <Adapter ID> is the network adapter identity.

2) In the right-hand panel, create a new DWORD named “MTU” and assign to it the desired value in decimal.

Windows Vista, Windows 7:

1) Open a Command Prompt using the Run As Administrator option (right-click the Command Prompt item on the Start menu).

2) Run the command netsh interface ipv4 show interfaces and note the identity of the relevant interface.

3) Run the command netsh interface ipv4 set subinterface <interface id from step 2> mtu=<desired MTU setting> store=persistent.

Example: netsh interface ipv4 set subinterface 25 mtu=1360 store=persistent

6.3 User Terminal Related

6.3.1 General

If you intend to use a USB hub for connecting multiple devices, install the devices one at a time to avoid problems with driver mix-up in Windows. It is wise to do this in the office, before starting TEMS Investigation. When all devices have installed, start TEMS Investigation and check that all devices are detected properly and can be activated in the application.

If the connection manager of a device is started automatically at device insertion, it will block the AT interrogation performed by TEMS Investigation, and the device will show up as “Unknown”. To resolve this, terminate the connection manager, and click the Refresh button in TEMS Investigation to repeat the autodetect procedure.

Certain connectable devices respond to very few AT commands. One example is the Samsung SPH-M320.

6.3.2 Sony Ericsson (Android)

General instructions for Xperia arc and Xperia X10:

Make sure no APN is set in the phone: Press the Menu button, then choose Settings > Wireless & networks > Mobile networks > Access Point Names, and make sure nothing is set. (If an APN is already present in the phone, the Network Connect activity in the TEMS Investigation script, which tries to set the APN, will fail.)

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Activate USB debugging so that all relevant ports become visible: Press the Menu button, then choose Settings > Applications > Development, and make sure USB debugging is enabled.

Instructions for driver installation:

Connect the Xperia phone to the PC. Windows will try to find drivers; when the automatic driver installation fails, open the Device Manager on your computer.

Locate the Xperia phone with missing drivers under Device Manager > Other devices.

Right-click the first “SEMC HSUSB Device” and select Update Driver Software > Browse my computer for driver software.

Browse all the way to the directory where the applicable driver for your operating system is stored; note that 32-bit and 64-bit Windows must be distinguished. Example of path: ...\Drivers\Sony Ericsson\x10\Win64.

Click Next.

Repeat the procedure for the remaining “SEMC HSUSB Device” items.

6.3.3 Sony Ericsson (R13)

Avoid mixing USB 2.0 (High Speed) and USB 1.1 (Full Speed) Sony Ericsson phones, as doing so will cause some SEMC devices not to communicate correctly over AT with TEMS Investigation. See also the Getting Started Manual, section 10.4.

USB 1.1 default Sony Ericsson phones are: Z750, C702 and W760.

USB 1.1 and 2.0 changeable Sony Ericsson phones are: C905 and W995.

In Windows Vista, device drivers can take a while to get running after you plug in a Sony Ericsson phone, so that the detect may take some time to complete. (Look at the status indicator on the Navigator’s Equipment tab to view the current detect status for the device.)

When connecting a USB hub with Sony Ericsson phones to a Windows Vista PC, the phone with the lowest port number in the USB hub is sometimes not detected. This is solved by unplugging and reinserting the phone.

When using a USB hub with a Windows Vista PC for connecting Sony Ericsson phones, we recommend that you plug the phones into the USB hub one at a time.

The driver software for the memory stick needs to be installed on the PC to avoid problems when connecting a phone that is turned off. If the K790/K800 has a memory stick, do as follows when first connecting the phone:

1) Insert the USB cable.

2) Wait for drivers to install.

3) Unplug and insert again to make the memory stick driver install.

If a Sony Ericsson TEMS Pocket phone is activated in TEMS Investigation and the USB cable is pulled, TEMS Pocket will remain disabled until either 1) the phone is restarted, or 2) the phone is activated again in TEMS Investigation and then deactivated normally in the application.

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When AMR-WB speech coding is used, the Sony Ericsson phone is unable to measure GSM C/I.

When locking the phone on a WCDMA cell, the signal strength measurements will become invalid for other cells.

GSM channel verification: 1) The phone must be on GSM before start of test, otherwise the test will stall and after 20 seconds an error “BCCH Lost” will be displayed. 2) The channel verification function attempts to disable handover on the phone, but this does not work for phones prior to W760i and C702.

Sony Ericsson K600/W600: If CKPD is going to be used to execute video calls, it is necessary to disable the keylock first.

When sending SMS messages from Sony Ericsson phones such as Z750 and W760, the number of characters is severely limited (worst case: max 23 characters).

The phone must have been activated at least once in TEMS Investigation for the message tree to be fully populated in the device properties, Layer 3 Messages item (from where you can discard messages of selected types).

6.3.4 Qualcomm Chipset Based Phones and PC Cards

Some Qualcomm chipset based commercial UEs may not have test reporting activated. The device may then be impossible to activate in TEMS Investigation, or seem to be locked to GSM, and/or only deliver low-level reports. Please contact the UE vendor; Ascom is not authorized to change this behavior.

Certain Qualcomm chipset based LTE devices that require the use of a connection manager do not start reporting LL1 and Layer 3 signaling until an explicit PS Attach has been performed. A workaround is as follows:

1) Activate the device in TEMS Investigation.

2) Execute the Service Control activities PS Detach and PS Attach.

3) Connect the device using the connection manager.

4) In TEMS Investigation, execute the Network Connect activity. The device is now ready for data service testing.

Care needs to be taken when using the NV interface to write to a Qualcomm chipset based device, since an inappropriate NV write may damage the device.

The hardware information and the number of devices used are sometimes missing in the logfile information (accessed by clicking the Information [“i”] button on the Replay toolbar).

LTE data service testing at high throughput rates (above 50 Mbit/s) with a Qualcomm chipset based device requires a very powerful processor, for example a 2nd generation Intel Core i5 or comparable Intel Core i7. Please note that this limitation is not TEMS Investigation related.

AT commands in Service Control scripts are not always executed by Qualcomm chipset based devices.

When an Ericsson Fixed Wireless Terminal is activated, it is not possible to do data service testing with any other devices at the same time.

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To enable detection of the Ericsson Fixed Wireless Terminals, uncomment the line containing “QualcommNetworkDetector” in the file <TEMS Investigation install dir>\Application\Configuration\Investigation.Equipment.config. If TEMS Investigation is running, you must restart the application for the change to take effect.

If a Qualcomm chipset based device is not detected by TEMS Investigation, although it is built on a supported chipset, you can run the Manual UE Configuration utility to help TEMS Investigation recognize the device. See the User’s Manual, section 7.3.4 for details on how to operate this utility.

For Anydata ADU-895, the connection manager must be started once after each device insertion to have device ports installed in Windows. After this, the connection manager can be terminated.

The PS Detach and PS Attach commands do not work with Bandluxe devices.

No Layer 3 messages are obtained from Bandluxe devices in LTE mode.

HTC Touch Pro2 phones with TCP router need special configuration to be usable with TEMS Investigation. See the User’s Manual, section 7.3.3.4.

LG LTE modems sometimes take a long time (more than 30 seconds) to perform inter-RAT cell reselection between 3G (UMTS or EV-DO) and 4G (LTE). This has been observed for both 4G > 3G and 3G > 4G.

For Samsung Metro GT-S5350, video call dialing is not supported; however, answering a video call is possible. SMS Send works, but may generate error messages.

Samsung Omnia II does not answer incoming voice or video calls.

FTP does not work with Samsung Omnia SCH-i910.

Service testing with Samsung SPH-M320 does not work.

IP sniffing does not work with Sierra Wireless devices such as USB 306/307. The best course of action is to set ignoreIPSniffError="true" in the file <TEMS Investigation install dir>\Application\Investigation.exe.config; see section 6.1.2.

Sierra Wireless AC319U: Repeated network connects/disconnects must be avoided for this device. The Network Connect activity must therefore not be placed inside a loop in a Service Control script; rather, it should be performed only once at the beginning.

Sierra Wireless AC503 stops sending RF logs after 10–20 minutes of dual data session testing. To restore RF data delivery you need to disconnect and reconnect the device.

Notes on Huawei C8600 supporting AQM with TerraTec ACU

For the Huawei C8600 to be able to perform data calls governed by TEMS Investigation, the Data Service option in the NetManager application must be turned off. To accomplish this, turn off the “up-arrow/down-arrow” button on the phone’s top-level menu. Alternatively, go to Applications > NetManager and deselect the “Data Service” option. Note that by default, the Data Service option is turned on.

This instruction applies to prototype Huawei C8600 devices sharing the same IMEI. If you connect two such devices to the PC, and the detect in TEMS Investigation fails, do as follows:

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1) Inspect the phone IMEI in TEMS Investigation (Navigator, bottom pane, Information tab, “Identity”).

2) In the configuration file <TEMS Investigation install dir>\Application\ Configuration\Investigation.RecurringImei.config, replace the default IMEI with the phone IMEI. Save the file.

6.3.5 Samsung Devices Based on Samsung Chipset

The event IP Interruption Time cannot be generated for Samsung chipset based devices.

6.3.6 Samsung Devices Based on Samsung and Qualcomm Chipsets

For Samsung Android-based LTE devices using a Samsung chipset for LTE and a Qualcomm chipset for CDMA (such as SCH-R920, SCH-i510), each chipset is seen by Windows as a separate device. Depending on which RAT mode the device is in, it will expose either its LTE ports or its CDMA ports in the Windows Device Manager, but never both sets of ports at the same time.

6.3.7 Sequans Devices Based on Sequans Chipset

The Sequans daemon service occasionally stops during data transfer, so that no further RF signaling is obtained from the Sequans device.

6.3.8 Nokia NTM3 Phones

When the Nokia phone switches from GSM to WCDMA, GSM values remain in TEMS Investigation presentation windows. These are old values and linger because Nokia NTM3 phones stop reporting on GSM after the switch.

If you encounter problems activating a Nokia NTM3 phone in TEMS Investigation, there is a need for a power reboot of the phone.

When locking the Nokia phone on a band, this action should be preceded by disabling the band lock. If you click OK between selections of different bands, the phone will lock on all bands that you have selected at some point.

When WCDMA band lock is enabled, any attempt to access a cell on any other WCDMA band will result in that cell being barred for approximately 20 minutes. Therefore you cannot immediately go back to the band you were on before applying the band lock (or to a cell on that band). Furthermore, if the phone is locked on a WCDMA band and you lock on a different band, then release that lock, you will get no substantial phone logs for 20 minutes. For the above reasons, if you do not want to wait through the 20-minute period, it is recommended that you restart the phone before locking on a different WCDMA band or releasing the band lock.

To run the SMS Send script activity on a Nokia 6720, you must set the parameter Request Delivery Report to False. If the default setting True is retained, sending of SMS messages will not work.

High data throughput may cause the Nokia C7-00 phone to reboot (see Nokia release notes). Also, the video call capability of the Nokia C7-00 is not supported in TEMS Investigation.

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6.4 AQM Module Related

If the USB connection is broken during AQM measurement, the PC application may need to be restarted to enable reactivation of phones.

When running AQM measurements, it is recommended to use the Start Recording and Stop Recording activities in the script to ensure that each logfile contains a full call sequence. Automatic swapping of logfiles is not recommended, as this can cause the merge mechanism to fail.

PESQ calls may fail with error message “3 AQM Module errors”. This message is shown when the PC application has tried to contact the AQM module three times and failed on all occasions. This can be caused for example by the module being physically disconnected from the USB port or by the module not responding. The proper procedure when this happens is either to reset the AQM module using the reset button located on the back of the module, or to restart the module by power-cycling it. The AQM module then needs to be paired once again with its phone. This is done from the Navigator’s Equipment tab (bottom pane, Activities “subtab”) by right-clicking the PESQ Device Pairing item and choosing the correct AQM module in the setup dialog.

Failures of this kind are also recorded in the logfile in the form of error messages indicating that the connection to the AQM module has been lost. If such failures occur frequently, this indicates a bad USB connection or power cable.

6.5 Scanner Related

6.5.1 General

Starting several scans in rapid succession (e.g. pilot scan and RSSI scan) may cause TEMS Investigation to stop updating scan data, and possibly even hang the application. The workaround is to wait until one scan starts returning data before starting another.

LTE scanning:

1) For RSSI scans, the bandwidth must always be set to 100 kHz.

2) For all LTE scanning methods, the set of channel numbers available for scanning is dependent on the bandwidth selected, and some bandwidths may not be at all applicable to the band in question. Example (EUTRA Band 7):

RSSI scan:

100 kHz bandwidth; available channels 2750–3449

Signal scan:

1.4 MHz bandwidth: N/A

3 MHz bandwidth: N/A

5 MHz bandwidth: available channels 2772–3428

10 MHz bandwidth: available channels 2795–3405

15 MHz bandwidth: available channels 2817–3383

20 MHz bandwidth: available channels 2840–3360

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6.5.2 SRU

Always install new drivers from the TEMS Investigation driver installation CD and not from the internal SSD drive, which may hold older drivers.

It is crucial to supply SRUs with adequate power. It may be necessary to use the accompanying 12 V adapter. Without sufficient power to the SRU, problems may arise with connectivity and reliability.

To prevent problems detecting SRUs in TEMS Investigation, stop the Mobile Broadband Service and preferably set startup type to "disable".

6.5.3 Anritsu ML8780A

Scanning with the Anritsu ML8780A is only guaranteed to work under 32-bit Windows (tested on Windows 7, English-language version).

Only one measurement unit in the Anritsu ML8780A scanner is supported.

Testing has only been done with a single Anritsu ML8780A scanner connected to the PC.

The scanner firmware Ascom has had access to and has used for testing is version 1 (ML8780A 01.01). TEMS Investigation will probably be compatible with later scanner firmware versions, but no guarantees can be given in this regard.

6.5.4 DRT 4301/4301A/4301A+

The DRT scanner will reboot after a period of time if it is connected via a LAN and is detected by multiple TEMS Investigation users. The scanner API does not support multiple connections.

Swap logfile cannot be used while scanning with a DRT scanner, since each logfile must contain a scan start.

Restrictions on compatibility:

Firmware versions 02.02.xx and earlier are not compatible with TEMS Investigation 12.1.x and later.

Firmware versions 02.03.xx and later are not compatible with TEMS Investigation 12.0.x and earlier.

6.5.5 PCTel SeeGull LX/EX

Start up the scanner without the USB cable connected. Wait until the LED turns green before plugging the USB cable into the scanner.

If you need to power cycle the scanner during use, pull the USB cable before doing so, and do not reconnect it until the scanner has started up again (green LED).

If you do not deactivate the scanner properly in TEMS Investigation, problems may arise when you try to activate it again. For example, if you remove the cable from the serial port without first deactivating the scanner in the application, measurements will continue to run in the scanner, and when it is connected to the port again the activation might fail. To solve the problem, turn the scanner off and on and the activation function will work again.

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When plugging in a PCTel SeeGull LX scanner that uses a serial connection, click the Refresh button on the Navigator’s Equipment tab to ensure that the scanner is detected.

With some PCTel scanners only 2560 measurement points can be allocated for spectrum scanning, even though the scanner in fact has more measurement points available.

The PCTel scanners may sometimes report many scan drop messages. The scanner uses this message to tell the host how many scan data messages were dropped and not delivered through the data link. Scan data is dropped automatically when the scanner is scanning faster than the data can be delivered through the data link, causing the pipeline to overfill.

For EV-DO scanners, the “Use Pilot Increment” option is not available.

When setting up a follow phone scan in CDMA, all fields in the setup dialog must have some value set, otherwise you cannot click OK. Enter dummy values in the dialog as needed.

For the PCTel SeeGull EX scanner, version 2.0.1.0 and later, be sure to install the driver delivered with TEMS Investigation. Do not install any driver provided on PCTel’s web site. The reason is as follows: If you have PCTel’s own driver installed, then if the scanner is activated in TEMS Investigation and you pull its cable, the scanner port will not disappear from Windows and thus not from the TEMS Investigation user interface either. The driver delivered with TEMS Investigation contains a modification that removes the scanner port in the situation just described.

When a PCTel LX MM2 scanner is connected to TEMS Investigation you cannot use the Activate All function; rather, you must activate each device separately.

6.5.6 PCTel SeeGull MX

Detection of PCTel SeeGull MX scanner:

After the driver has installed and Windows has detected the device for the first time, the scanner should be rebooted.

Always wait for the scanner to boot completely (LED turns dark green) before starting TEMS Investigation. This can take up to 90 seconds (during which time the LED is pale green or orange).

6.5.7 PCTel SeeGull PCT

PCTel SeeGull PCT scanner may not be detected on some PCs. If this problem occurs, disable the “Intel Active Management Technology – SOL” driver if it exists on the PC, then restart TEMS Investigation.

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6.5.8 Rohde & Schwarz TSMW

How frequently the Rohde & Schwarz TSMW makes new measurement data available depends both on the selected measurement rate and on the number of channels selected for scanning. No data is made available until all the selected channels have been measured. For example, suppose that the measurement rate is set to 1000 mHz (meaning: measure one channel per second) and 10 channels are selected. The scanner will then report new data once every 10 seconds.

6.6 GPS Related

To activate the Nokia LD-3W Bluetooth GPS device, first start up TEMS Investigation. Then connect the GPS logically in Windows, outside of the TEMS Investigation application. Only after this can the GPS be successfully activated on the Navigator’s Equipment tab.

If the power is lost on a Bluetooth GPS device, you may need to restart TEMS Investigation to be able to activate the device in the application.

If a Bluetooth GPS cannot be found, try to restart the GPS. Wait for the application and computer to establish the pairing. A “Refresh equipment” operation may be needed in the Navigator if the device still does not appear.

6.7 Call Generator Related

The Call Generator installation requires an English-language edition of Windows.

For the Call Generator Windows Server 2003 to function correctly, make sure you have Powershell installed. With Administrator privileges on the PC, choose Start > Run > Powershell. If the tool is not installed, download and install Windows Management Framework Core package (Windows PowerShell 2.0 and WinRM 2.0) from Microsoft (download link: support.microsoft.com/kb/968930).

6.8 TEMS UDP Server Related

If the following error message appears when the server is starting up: “Error 1053: The service did not respond to the start or control request in a timely fashion”, do one of the following (the two procedures have the same effect):

1) Remove the internet cable. Start the service. Plug in the internet cable.

2) Open a command prompt and type ipconfig/release. Start the service. At the command prompt, type: ipconfig/renew.

7 Contact Information

For customer support contact information, please visit our website on the Internet: www.ascom.com/networktesting

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8 Appendices

8.1 Open Source Licensing Information

The USB driver (libusb0) used for the AQM module is part of the open source libusb Windows project. This project can be found on the Internet at http://libusb-win32.sourceforge.net. The libusb-win32 project retains all rights and copyrights to the libusb-win32 code. The library (DLL) is distributed under the terms of the GNU Lesser General Public License (LGPL) and the driver is distributed under the terms of the GNU General Public License (GPL). The LGPL and GPL license text can be found on TEMS Investigation driver installation CD. The source code for libusb-win32 is freely available and can be found on the TEMS Investigation driver installation CD.

8.2 AQM with TerraTec ACU: Certification and Standard Compliance

All system components used in the TEMS Investigation AQM configuration with TerraTec ACU are declared to be CE compliant by the corresponding manufacturers. Additionally, Ascom Network Testing tested the entire abovementioned AQM configuration to ensure that no additional emission resulted from interconnecting the individual components. The TEMS Investigation AQM configuration was found to comply with the EN55022:2006 A1:2007 standard for a Class B device. Tests were performed by a certified laboratory, and the test reports are available upon request.