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TENANT
Survey of the UK’s tenants provides key insights into the UK’s private rented sector
Survey2017
Key headlines • Of the 20,388 respondents, 68% of tenants surveyed expect to be renting for a year or longer and 24.1% didn’t know how long they might be renting for
• Almost a half of tenants (46.7%) are currently saving to buy a home; the primary reason given for not buying yet was high house prices and deposit levels
• The largest household type is ‘couple, with no children’ (34%) followed by ‘couple, with children’ (22.2%) and ‘single person household’ (18.7%)
• Overall, 30% of households that rent privately have children
• 72% of tenants stated that they were ‘very happy’ (41%) or ‘quite happy’ (31%) with the landlord or organisation that manages their property
• 50% of tenants feel the rent they currently pay represents ‘very good value for money’ or ‘quite good value for money’
• The top three elements that tenants like most about renting are the flexibility to move easily, property location and the ease of property maintenance
HomeLet Tenant Survey 2017
Page 1
Age Male Female Total
18-20 0.7% 1.3% 2.0%
21-25 6.8% 10.3% 17.1%
26-30 10.4% 12.8% 23.2%
31-40 12.8% 14.2% 27.0%
41-50 7.2% 8.4% 15.6%
51-60 4.5% 5.2% 9.7%
60+ 2.9% 2.5% 5.4%
Total 45.3% 54.7% 100.0%
About the tenants surveyed Our survey spanned the entirety of the UK and covered a vast variety of age groups, which allowed us to gain an accurate representation of tenants’ views on the private rented sector, across a number of demographics.
Age and gender of tenants
Background Survey of the UK’s tenants provides key insights into the UK’s private rented sector.
We recently surveyed tenants for their views on the private rented sector to better understand their experiences. The survey, conducted in January, received 20,388 responses. Tenants were asked for their views on the UK’s rental market, their experiences with their landlord/letting agent and their preferences when renting property.
HomeLet Tenant Survey 2017
Page 2
Which best describes your household?
35%30%25%20%15%10%5%0%
Couple, no children
One person
Couple, with children
Sharing with other tenants
Other
Lone parent, with children
HomeLet Tenant Survey 2017
29.5% of households have children
34.0%
22.2%
18.7%
14.7%
3.0%
7.3%
Page 3
Thinking about the last time you moved between rental properties, which of the following applied to your situation?
It was my own decision to move
This is the first rental property I’ve lived in
I received notice to quit from my landlord or managing agent
Other
60% 80%40%20%0%
Age of tenant
18-25 26-30 31-40 41-50 51-60 60+ Unknown Overall
I received notice to quit from my landlord
or managing agent6.5% 9.9% 14.3% 17.6% 18.3% 16.0% 15.1% 13.0%
It was my own decision to move
62.6% 71.0% 67.1% 57.0% 52.0% 47.8% 59.4% 62.7%
This is the first rental property I’ve lived in
28.0% 16.0% 14.6% 21.1% 25.5% 30.0% 20.9% 20.4%
Other 2.9% 3.1% 4.0% 4.3% 4.3% 6.2% 4.6% 3.8%
Total 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
HomeLet Tenant Survey 2017
Rental situation by age group
62.7%
20.4%
13.0%
3.8%
Page 4
About the landlord/letting agent Are you happy with the landlord or organisation that manages your property?
Of the tenants surveyed, 63% said a letting agent managed their rental property, compared to 32% who said a private landlord managed their property (5% stated other organisations).
Overall, our survey revealed that 86% of tenants were either ‘very happy’, ‘quite happy’, or ‘somewhat happy’ with the landlord or organisation that manages their property.
This reaffirms the findings of our landlord survey, where 96% of landlords were happy with their tenants. Overall, the relationship between landlords and tenants seems mutually beneficial.
Very happy 41%
Somewhat happy 14%
Quite happy 31%
Not really 9%
Definitely not5%
Are you happy with the response to maintenance requests?
75% of tenants stated that they were either ‘very happy’, ‘quite happy’, or ‘somewhat happy’ with the response to maintenance requests.
Very happy 30%
Somewhat happy 18%
Quite happy 27%
Not really 14%
Definitely not11%
HomeLet Tenant Survey 2017
Page 5
Deposit12.5% of tenants stated that they’ve had a deposit withheld.
What was the reason your deposit was withheld?
Cleaning
Re-decorating costs
Landlord didn’t provide a reason
Damage to landlord’s fixtures and fittings
Carpet damage
Damage before moved in
State of garden
Damage to landlord’s furniture
Rent arrears
Fraud
Other
0% 5% 15%10% 25%20% 35%30% 40%
39.1% of tenants ticked ‘yes’ to having their deposit withheld because of cleaning.
577 tenants stated ‘other’ reasons for why their deposit had been withheld; there was a range of reasons, particularly mentioning disputes with their landlord/letting agent.
HomeLet Tenant Survey 2017
39.1%
19.3%
18.7%
16.1%
13.1%
12.7%
4.8%
7.7%
4.0%
27.8%
10.2%
Page 6
Page 7
Right to Rent Are you aware that you’re required to provide evidence of your Right to Rent in England and Wales?
When you moved into your current rental property, did your landlord or letting agent ask to see any documentation for Right to Rent checks?
No
49.3%
Yes
45.8%
I live outside of England and Wales
4.8%
I moved into my current rental property prior to February 2016
Can’t remember
11%
27%
HomeLet Tenant Survey 2017
Yes
36%
No
26%
Page 8
About the property Are you happy with the standard of your rented home?
Overall, our survey revealed that 85% of tenants stated that they were either ‘very happy’, ‘quite happy’, or ‘somewhat happy’ with the standard of their rented home, this is comparable to the sentiment of tenants in 2015 (86%).
Very happy 27%
Somewhat happy 21%
Quite happy 37%
Not really 10%
Definitely not4%
HomeLet Tenant Survey 2017
Page 9
No pets
43.6%The tenancy agreement
doesn’t allow pets
Dogs & Cats
2.0%
Other pets
3.3%
Which of the following pets do you have in your rental home?
No pets
33.3%By choice
Dogs only
9.3%Cats only
8.5%
HomeLet Tenant Survey 2017
Page 10
Views on renting What do you like MOST about renting?
Flexibility to move easily
The location of the property
The ease of property maintenance (if there’s an issue)
Less financial responsibility (for example no mortgage)
Living in a larger / nicer property than I could afford to buy
Sharing (companionship)
Other
0% 5% 15%10% 25%20% 35%30%
Couple, no
children
Couple, with
children
Lone parent,
with children
One person
Sharing with other
tenants
Other Overall
Flexibility to move easily 27.9% 23.9% 21.5% 31.8% 26.4% 22.6% 26.9%
The location of the property 19.4% 19.0% 20.9% 21.0% 16.3% 17.6% 19.2%
The ease of property maintenance (if there's an issue)
15.9% 17.0% 23.1% 14.8% 8.5% 12.6% 15.3%
Less financial responsibility (for example no mortgage)
14.7% 11.0% 12.1% 16.1% 14.8% 14.3% 13.9%
Living in a larger / nicer property than I could afford to buy
11.4% 16.2% 10.1% 7.0% 13.6% 12.0% 11.9%
Other 8.8% 12.3% 12.4% 9.2% 7.2% 17.8% 10.0%
Sharing (companionship) 1.9% 0.7% 0.0% 0.1% 13.2% 3.0% 2.8%
Total 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
HomeLet Tenant Survey 2017
26.9%
9.9%
13.9%11.8%
2.8%
15.3%19.3%
What do you like MOST about renting: By household type
Page 11
Do you think the rent you pay represents value for money?
34.1%15.5% 26.7% 18.0% 5.8%
In 2017, 76.3% of tenants feel the rent they pay represents ‘very good value for money’, ‘quite good value for money’ or ‘somewhat good value for money’, this is comparable to the sentiment of tenants in 2015 (75.1%).
Tenant age Not value for money Good value for money Total
18-20 19.2% 80.8% 100.0%
21-25 20.8% 79.2% 100.0%
26-30 22.7% 77.3% 100.0%
31-40 27.1% 72.9% 100.0%
41-50 25.8% 74.2% 100.0%
51-60 22.8% 77.2% 100.0%
60+ 16.4% 83.6% 100.0%
Overall 23.7% 76.3% 100.0%
QuiteVery good value for money
Somewhat Not really Definitely not value for money
HomeLet Tenant Survey 2017
Do you think the rent you pay represents value for money: By age
Page 12
How affordable would you say your rent is?
HomeLet Tenant Survey 2017
23.7%7.0% 54.0% 12.1% 3.2%
84.7% of tenants stated that their rent is ‘very affordable’, ‘quite affordable’ or ‘manageable’.
Affordable Manageable Unaffordable Total
Northern Ireland 44.0% 48.8% 7.2% 100.0%
East Midlands 43.5% 48.8% 7.8% 100.0%
North East 42.5% 49.9% 7.7% 100.0%
Yorkshire & Humberside 41.6% 50.6% 7.8% 100.0%
Wales 40.8% 51.2% 8.0% 100.0%
North West 39.9% 49.0% 11.1% 100.0%
Scotland 38.3% 54.5% 7.2% 100.0%
West Midlands 36.4% 54.1% 9.5% 100.0%
East Anglia 31.4% 53.8% 14.8% 100.0%
South West 30.3% 57.9% 11.8% 100.0%
South East 25.3% 56.2% 18.5% 100.0%
Greater London 17.6% 56.3% 26.1% 100.0%
Overall 30.7% 54.0% 15.3% 100.0%
Quite affordable
Very affordable
Somewhat Quite unaffordable
Very unaffordable
How affordable would you say your rent is: By location
Page 13
When thinking about choosing your rental home, please rank the following in order of importance:
% of tenants ranking the factor as important (1 or 2) Household with children
Rental cost
Local school
Parking
Distance to work
Attractiveness of surrounding area
Low crime rate
Public transport / airports
Local amenities
0% 10% 30%20% 50%40% 70%60% 80%
Rental cost
Distance to work
Parking
Attractiveness of surrounding area
Public transport / airports
Low crime rate
Local amenities
Local school
0% 10% 30%20% 50%40% 70%60% 80%
HomeLet Tenant Survey 2017
65.2%
35.6%
24.7%
23.5%
21.6%
19.4%
11.2%
12.5%
70.0%
40.2%
24.4%
22.8%
20.7%
13.4%
5.1%
12.9%
% of tenants ranking the factor as important (1 or 2) Household without children
Page 14
Intentions for the future How long do you intend to continue renting?
Less than 6 months One year One to three years Longer than three years
Don’t know
8.0% 13.1%
33.5%
21.3%
24.1%
68% of tenants plan to continue renting for a year or longer.
HomeLet Tenant Survey 2017
Page 15
If you’re saving to buy a home, what’s the MAIN reason you’ve not yet bought?
60%50%40%30%20%10%0%
High house prices (and deposit level)
Unable to save for the initial deposit and fees
I can’t meet the mortgage lending requirements
Availability of property to buy in the area I’d want to
Not enough money for monthly mortage payments
of tenants are saving a deposit to buy a home
46.7%
HomeLet Tenant Survey 2017
13.1%
9.8%
3.9%
25.1%
48.0%
Buying a home
Page 16
HomeLet Tenant Survey 2017
18-20 21-25 26-30 31-40 41-50 51-60 60+ Unknown Overall
It’s my lifestyle at the moment – but I’ll want to buy at some time
in the future59.6% 77.4% 78.6% 71.3% 54.7% 41.1% 24.8% 54.7% 65.4%
Either because of choice or circumstances, I’m a short term renter – in terms of the options
25.6% 16.1% 14.5% 18.7% 27.2% 37.1% 46.4% 26.3% 22.2%
I have no preference as to whether I rent or not
14.7% 6.5% 6.9% 10.0% 18.0% 21.8% 28.8% 19.1% 12.5%
Total 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
With regards to renting, which statement describes you the best?
70%60%50%40%30%20%10%0%
It’s my lifestyle at the moment - but I’ll want to buy at some time in the future
Either because of choice or circumstances, I’m a short term renter - in terms of the options
I have no preference as to whether I rent or not 12.5%
22.2%
65.4%
Couple, no
children
Couple, with
children
Lone parent,
with children
One person
Sharing with other
tenants
Other Overall
It’s my lifestyle at the moment – but I’ll want to buy at some time
in the future70.6% 66.4% 57.9% 55.7% 69.9% 56.6% 65.4%
Either because of choice or circumstances, I’m a short term renter – in terms of the options
18.4% 21.9% 25.3% 28.1% 20.8% 29.0% 22.2%
I have no preference as to whether I rent or not
11.0% 11.7% 16.8% 16.2% 9.3% 14.4% 12.4%
Total 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
With regards to renting, which statement describes you the best: By household type
With regards to renting, which statement describes you the best: By age group
HL4
737
02/1
7With 25 years supporting the industry, HomeLet is one of the leading sources of supportfor the UK’s vibrant private rented sector. Part of the Barbon Insurance Group, we’re basedin Lincoln, with more than 300 members of staff working hard every day to support lettingagents, landlords and tenants.
About HomeLet
For more information on the rental market please visit
homelet.co.uk/homelet-rental-index