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Education, Audiovisual and Culture Executive Agency

Erasmus+: Sport, Youth and EU Aid Volunteers

CALL FOR TENDERS

N° EACEA/2016/09

STUDY ON THE IMPACT OF THE INTERNET AND SOCIAL MEDIA ON YOUTH PARTICIPATION AND

YOUTH WORK

TENDER SPECIFICATIONS

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TABLE OF CONTENTS

TABLE OF CONTENTS .................................................................................................... 2

1. INTRODUCTION ....................................................................................................... 4

1.1. Information on the contracting authority ............................................................. 4

1.2. Management of the call for tenders and resulting contract .................................. 4

2. INFORMATION ON TENDERING .......................................................................... 4

2.1. Participation ......................................................................................................... 4

2.2. Contractual conditions.......................................................................................... 5

2.3. Compliance with applicable law .......................................................................... 5

2.4. Joint tenders.......................................................................................................... 5

2.5. Subcontracting ...................................................................................................... 5

2.6. Structure and content of the tender ...................................................................... 6

2.7. Identification of the tenderer ................................................................................ 6

3. TECHNICAL SPECIFICATIONS ............................................................................. 7

3.1. Context of the contract ......................................................................................... 7

3.2. Objectives of the contract ..................................................................................... 9

3.3. Tasks................................................................................................................... 10

3.4. Input by the contracting authority ...................................................................... 12

3.5. Results to be achieved by the contractor ............................................................ 12

3.6. Progress reports .................................................................................................. 14

4. CONTENT, STRUCTURE AND GRAPHIC REQUIREMENTS OF THE DELIVERABLES ..................................................................................................... 15

4.1. Content ............................................................................................................... 15

4.2. Graphic requirements ......................................................................................... 16

5. EVALUATION AND AWARD ............................................................................... 16

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5.1. Verification of non-exclusion............................................................................. 17

5.2. Selection criteria ................................................................................................. 17

5.3. Award criteria ..................................................................................................... 21

5.4. Ranking of tenders ............................................................................................. 22

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1. INTRODUCTION

1.1. Information on the contracting authority

The European Commission (‘the Commission’) has set up the Education, Audiovisual and Culture Executive Agency (‘the Agency’ or ‘EACEA’) for the management of certain parts of the EU's funding programmes in the fields of education, culture, audiovisual, sport, citizenship and volunteering in application of Council Regulation (EC) No 58/20031.

The Agency is responsible for most management aspects of the programmes, including drawing up conditions and guidelines for funding opportunities, evaluating applications and selecting projects, signing project agreements, financial management, contacts with beneficiaries, monitoring of projects, and on-site project visits.

The Agency also contracts services, through public calls for tenders, on subjects relevant to the programmes it manages and for its own functioning.

The Agency has its own legal identity and is located in Brussels.

More information about the Agency and the EU programmes it manages is available on its website: https://eacea.ec.europa.eu/about-eacea_en.

1.2. Management of the call for tenders and resulting contract

The Agency, as contracting authority, is responsible for the management of the present call for tenders, award of the contract, and management of the contract.

The Agency will operate in cooperation with the Commission (DG EAC, Directorate-General for Education and Culture) and establish a Steering Committee, comprising representatives of both the Agency and the Commission, for the purposes of managing the contract, reviewing progress with the contractor, making recommendations, and accepting the services and products. A member of the Steering Committee will be nominated at the Agency as the primary contact point for all official correspondence with the contractor.

2. INFORMATION ON TENDERING

2.1. Participation

Participation in this procurement procedure is open on equal terms to all natural and legal persons coming within the scope of the Treaties, as well as to international organisations.

It is also open to all natural and legal persons established in a third country which has a special agreement with the Union in the field of public procurement on the conditions laid down in that agreement.

This procurement procedure is not open to natural and legal persons established in the countries that have ratified the plurilateral Agreement on Government Procurement (GPA)2 concluded within the World Trade Organisation.

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2.2. Contractual conditions

The tenderer should bear in mind the provisions of the draft contract which specifies the rights and obligations of the contractor, particularly those on payments, performance of the contract, confidentiality, intellectual property rights, and checks and audits.

2.3. Compliance with applicable law

The tender must comply with applicable environmental, social and labour law obligations established by Union law, national legislation, collective agreements or the international environmental, social and labour conventions listed in Annex X to Directive 2014/24/EU3.

2.4. Joint tenders

A joint tender is a situation where a tender is submitted by a group of economic operators (natural or legal persons). Joint tenders may include subcontractors in addition to the members of the group.

Such a tender will be treated no differently from any other type of tender, being assessed on its own merits in relation to the criteria specified therein.

In case of joint tender, all members of the group (consortium) assume joint and several liability towards the contracting authority for the performance of the contract as a whole, i.e. both financial and operational liability. Nevertheless, tenderers must designate one of the economic operators as a single point of contact (the leader) for the contracting authority for administrative and financial aspects as well as operational management of the contract.

After the award, the contracting authority will sign the contract either with all members of the group, or with the leader on behalf of all members of the group, authorised by the other members via powers of attorney (the power of attorney is to be attached to the tender).

Any change in the composition of the group during the procurement procedure may lead to the rejection of the tender. Any change in the composition of the group after the signature of the contract may lead to the termination of the contract.

2.5. Subcontracting

Subcontracting is permitted but the contractor will retain full liability towards the contracting authority for performance of the contract as a whole.

Tenderers are required to identify subcontractors whose share of the contract is above 10 %.

Any change in subcontracting during the procurement procedure may lead to the rejection of the tender. During contract performance, the change of any subcontractor identified in the tender or additional subcontracting will be subject to prior written approval of the contracting authority.

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2.6. Structure and content of the tender

The tender must be presented as follows:

Part A: Identification of the tenderer (see section 2.7)

Part B: Non-exclusion (see section 5.1)

Part C: Selection (see section 5.2)

Part D: Technical offer

The technical offer must cover all aspects and tasks required in the technical specifications and provide all the information needed to apply the award criteria. The technical offer should, in particular, provide a detailed description of the tasks to be undertaken as they are described in section 3.3 and of the study methodology with the view to achieving the contract's objectives, meeting the requirements set out in sections 3.2 and 3.3,, and producing the deliverables described in section 3.5. Offers deviating from the requirements or not covering all requirements may be rejected on the basis of non-compliance with the tender specifications and will not be evaluated.

Part E: Financial offer

The price for the tender must be quoted in euro. Tenderers from countries outside the euro zone have to quote their prices in euro. The price quoted may not be revised in line with exchange rate movements. It is for the tenderer to bear the risks or the benefits deriving from any variation.

Prices must be quoted free of all duties, taxes and other charges, including VAT, as the contracting authority is exempt from such charges under Articles 3 and 4 of the Protocol on the privileges and immunities of the European Union. The amount of VAT may be shown separately.

The quoted price must be a fixed amount which includes all charges (including travel and subsistence). Travel and subsistence expenses are not refundable separately.

2.7. Identification of the tenderer

The tender must include a cover letter signed by an authorised representative presenting the name of the tenderer (including all entities in case of joint tender) and identified subcontractors if applicable, and the name of the single contact point (leader) in relation to this procedure.

The cover letter must also indicate the proportion of the contract to be subcontracted (i.e. a percentage of the total value of the contract).

In case of joint tender, the cover letter must be signed either by an authorised representative for each member, or by the leader authorised by the other members with powers of attorney. The signed powers of attorney must be included in the tender as well. Subcontractors that are identified in the tender must provide a letter of intent signed by an

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authorised representative stating their willingness to provide the services presented in the tender and in line with the present tender specifications.

All tenderers (including all members of the group in case of joint tender) must provide a signed Legal Entity Form with its supporting evidence. The form is available on: http://ec.europa.eu/budget/contracts_grants/info_contracts/legal_entities/legal_entities_en.cfm

Tenderers that are already registered in the contracting authority’s accounting system (i.e. they have already been direct contractors) must provide the form but are not obliged to provide the supporting evidence.

The tenderer (or the leader in case of joint tender) must provide a Financial Identification Form with its supporting documents. Only one form per tender should be submitted. No form is needed for subcontractors and other members of the group in case of joint tender. The form is available on: http://ec.europa.eu/budget/contracts_grants/info_contracts/index_en.cfm

The tenderer (and each member of the group in case of joint tender) must declare whether it is a Small or Medium Size Enterprise in accordance with Commission Recommendation 2003/361/EC. This information is used for statistical purposes only.

The tenderer (and each member of the group in case of joint tender) must also register in the Participant Portal and obtain a Participant Identification Code (PIC). To register in the portal the following steps need to be carried out:

- First create an ECAS account: https//webgate.ec.europa.eu/cas/wayf?caller=%2Fcas%2Finit%2FpasswordResetRequest.cgi

- Next access the Participant Portal and register: http://ec.europa.eu/education/participants/portal/desktop/en/organisations/register.html

The Participant Portal is the tool through which all legal and financial information related to the tenderer will be managed. Information on how to register, as well as guidance and Frequently Asked Questions, can be found in the portal under the following address: http://ec.europa.eu/education/participants/portal/desktop/en/support/faq.html If the tenderer already has a PIC that has been used for other programmes (for example the research programmes) or calls for tenders/calls for proposals, the same PIC is valid for the present call for tenders.

3. TECHNICAL SPECIFICATIONS

3.1. Context of the contract

The EU youth policies and programmes encourage active citizenship and participation among young people in line with Article 165 of the Treaty on the Functioning of the European Union4. Participation in representative democracy and civil society at all levels and in society at large is one of the eight key actions in the EU youth strategy – the Renewed framework for European cooperation in the youth field (2010-2018)5 and one of the priorities in the integrated Erasmus+ programme (2014-2020)6. The 2015 Youth Report7 provides insights in the implementation of the strategy in the EU Member States in this field. The Report challenges the view of young people's disenchantment, while showing various forms of political participation and social engagement, including through the internet and social networking.

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The structured dialogue with young people8, the initiative of the EU youth strategy supported by the EU Youth Portal, serves as a forum for continuous joint reflection on the priorities, implementation, and follow-up of European cooperation in the youth field. It involves regular consultations of young people and youth organisations at all levels in EU countries, as well as dialogue between youth representatives and policy makers at EU youth conferences organised by the Member States holding the EU presidency, and during the European Youth Week.

A number of specific international and EU policy initiatives and tools developed in different sectors9 as well as research projects (see the non-exhaustive list10) shedding from different perspectives light on the way young people participate in society and politics complement the youth policy framework.

Supporting young people's involvement in political, social, cultural and economic life is also embedded in youth work's mission. 'Youth work offers space for political socialisation and citizen development and provides various activities specifically aimed at participation, critical engagement in public life and social activism'11. Yet, youth work has been confronted with new challenges which result among others from globalisation, new technologies, migration, (violent) radicalisation, the recent economic crisis, rising inequalities, and this sector needs to find adequate responses to working with young people in a fast changing environment12.

This study will look at the topic of social and civic education in youth work considering non-formal learning methods and tools which can lead to the development of relevant skills and competences13. It will examine in particular the impact of the internet, social media14 and new technology and analyse new, alternative forms of young people's participation alongside new ways of political engagement and interaction. The development of digital skills and new media literacy will have a focus in this research – following the insight that there is little sense or value to restrict young people the access to the internet. It is rather more relevant to educate them so as they can exploit the new medium to its fullest with critical mind and being aware of potential threats15.

In this context, the study will also analyse the issue of co-creation, open policy making and participatory relations in the youth policy field with special attention paid to the 'structured dialogue' and the consideration how to make it more innovative and inclusive. This leads to the question of reaching out to the disadvantaged groups of young people in the context of raising inequalities which needs a further exploration, too. Young people with fewer opportunities will be a specific target group; in all parts of the study particular emphasis will be given to outreach to disadvantaged youth, and to the extent to which they suffer from a digital divide and/or lack of relevant skills16.

Finally, the new changing context implies for youth workers the need to develop new skills and competencies alongside new forms of reaching out and working with young people, e.g. through online youth work which increases the accessibility. Cross-sectoral cooperation and holistic, multidisciplinary approach to young people's concern will be a guiding principle when looking at the participation and active citizenship topic. The role of EU youth policies and programmes as strategic frameworks for EU cooperation in this field will be included in the research, particularly when reflecting on young people's attitudes to the EU integration project, EU values and the concept of active European citizenship.

Youth work has arisen from distinct national traditions, concepts, practices, and consequently varies widely across the EU. But there are enough common features to permit an understanding of its essential nature and to outline of its outcomes and values. A recent study

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Working with young people: the value of youth work in the European Union (2014)17 - identified a focus on young people, personal development, and voluntary participation as key components. Quality youth work involves a combination of behaviours, attitudes and methods: 'The close relationship between the youth worker and the young person; active outreach to young people in need of help and support; flexibility, accessibility and adapting to the needs of young people; learning opportunities, goal setting and recognition of achievements; safe, supportive environments enabling young people to experience life, to make mistakes and to participate with their peers in an enjoyable and fun setting; autonomy with young people driving their own development; partnerships/collaboration with other actors (e.g. formal education, social work)'.

EU youth policy and programmes have supported youth work and non-formal learning over the last quarter of a century. The role of EU youth programmes in providing young people, including those with fewer opportunities, with comprehensive learning has been confirmed by research18. The acquired abilities and attitudes helped them to take change of their own lives, to influence their own futures and to play an active role as citizens of Europe.

There are already many pioneering practices in stimulating young people's active citizenship and participation developed under the Youth in Action programme (2007-2013) 19. The new Erasmus+ programme (2014-2020)20 promotes cross-sectoral cooperation and integrated approaches in education. Its support structures such as the SALTO-Youth network promote participation by collecting best practices, providing international training opportunities to youth workers and by thematic publications21.

The outcomes of the study will be used for identifying, developing and testing new methods and tools in European trainings, seminars and youth projects as well as through cross-sectoral cooperation opportunities offered by the Erasmus+ programme; developing new ways of engaging with young people in policy making e.g. within the structured dialogue; and informing policy framework at EU level and at national levels, in line with the current operational agenda in the youth field22.

3.2. Objectives of the contract

The overall objective to which this contract will contribute is to assist the European Commission in exploring how the internet and social media influence young people's active citizenship and participation in the public spheres of democratic societies and how those working with them, particularly youth workers as well as public authorities, can use these tools to engage with all young people, including disadvantaged groups, in an effective and meaningful way.

The specific objectives of this contract are as follows:

- Exploring the characteristics of the internet and social media in view of their impact on young people as a specific target group among the internet users, to better understand the patterns of young people's online activities.

- Examining how the internet and social media influence young people's active citizenship and participation in the public sphere of democratic societies including new contexts of participation along with new ways of political/social engagement and interaction, as compared to more traditional forms.

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- Analysing skills and competences needed as well as new media literacy which would enable young people to use the internet and social media to the fullest, with a critical mind and being aware of potential threats, particularly in relation to illegal, criminal, antidemocratic content or recruitment techniques for illegal, terrorist activities.

- Exploring how the internet and social media can be used in youth work activities in view of developing new effective learning and teaching methods and tools along with the increased outreach to young people, particularly from disadvantaged groups, and providing examples of good practices.

- Analysing the skills and competences needed and providing good practice examples on how to increase the ability of youth workers to effectively use new technologies in their work with young people.

- Exploring the possible role of EU youth policies and the Erasmus+ programmes as strategic frameworks for cooperation in the youth field, particularly in view of young people's commitment to EU integration, European values and active citizenship.

- Exploring how public institutions at EU, national, regional and local levels can engage with young people via the internet and social media and involve them in decision-making, particularly in the context of the structured dialogue, and providing recommendations on how the potential and impact of the structured dialogue can be maximised.

3.3. Tasks

3.3.1. Geographical area to be covered

As a minimum the study must cover the following geographical area: Erasmus+ programme countries (See: http://ec.europa.eu/programmes/erasmus-plus/about_en#tab-1-1).

Moreover, it will be considered an added value if sources from other industrialised, democratic nations worldwide with a proven track-record on youth work and education are covered if deemed relevant by the researchers and demonstrated convincingly in the bid. The tenderer must justify the selection of countries where relevant. Socio-economic diversity must be ensured for the inventory of good practices and the selection of cases studies (see section 3.3.3 below).

3.3.2. Target groups

Key target groups for the dissemination of the study are: governing bodies in Europe (ministries, committees, councils) responsible for youth and education, EU institutions, pan-European organisations, as well as Erasmus+ National Agencies, SALTO Youth Resource Centres, Eurodesk information centres, researchers and individuals interested in the subject of this study.

3.3.3. Specific activities

The contractor is expected to establish a detailed work plan, which includes the following tasks:

1. Management and meetings: The contractor will form and direct a team/consortium of experts possessing the academic, managerial and technical expertise needed to cater for all the matters examined. Moreover, the contractor will be required to participate in up to three

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meetings organised by the Contracting Authority in Brussels: a kick-off meeting to detail the conduction of the work, and two preparatory meetings to present the results, as specified in section 3.5.3. In addition the European Commission plans to organise in Brussels a seminar/conference linked to the subject of the study and other related themes, and the contractor will be required to participate in this event and present the results as specified in section 3.5.3. The costs related to the contractor's participation in these meetings and event must be included in the financial offer and will not be reimbursed separately.

2. Literature review: The tasks consists of a comprehensive review of literature devoted to areas covered by the general and specific objectives of the study such as education, youth work and non-formal learning, the internet/social media, development of skills and competences, new media literacy, young people's active citizenship and participation. The literature review will draw on scientific publications, online resources, practical and theoretical frameworks used with or without scientific foundation, policy documents, curricula and guidelines, and any other resources that appear to be relevant and interesting.

3. Inventory of good practices (policies and initiatives): The tasks consists of an inventory of good practices on capacity building for youth workers in the field of the development of skills and competences linked to new technologies and media literacy as well as on effective learning and teaching methods and tools based on the internet and social media along with the increased outreach to young people. The database or inventory should be as comprehensive as possible with at least 40 initiatives/tools representing a good geographic spread and reflecting the diversity of youth work across the EU. It will include among others data on duration, geographical scope, number of participants, participants' profiles and target groups, learning settings, focus, funding, impact and lessons learnt. The good practices must stem from a representative sample of Erasmus+ countries23. The contractor has also to take into account experiences from national and EU-level programmes. The inventory will be annexed to the final study report. For each good practice, a thorough analysis of the key documents and data available will be conducted (desk research).

4. In-depth case studies: This task aims to gain a more profound understanding of the impact of the internet and social media on young people's participation and youth work. To do so at least ten cases defined in accordance with the general and specific objectives, which show a high degree of maturity, impact and scope and/or cover a range of learning contexts, will be studied in depth. When selecting the cases, care will be taken to cover different learning contexts and age groups, as well as reaching a good geographical spread. The case studies must stem from a representative sample of Erasmus+ countries24. For each case a thorough analysis of the key documents and data available will be conducted (desk research), complemented by at least one interview per case with a key person, responsible for the conceptual design and/or implementation of the initiative. For each case a detailed analysis of dimensions, elements, learning objectives, pedagogical approach, content, assessment levels etc. will be provided. The contractor has also to take into account experiences from national and EU-level programmes. The case studies will be annexed to the final study report.

5. Analysis: The study will analyse the collected information to provide insights on: the patterns of young people's online activities; how the internet and social media influence young people's active citizenship and participation; helping young people develop digital skills and competencies and new media literacy, particularly in relation to antidemocratic content or recruitment techniques for terrorist activities; new effective (digital) learning and teaching methods and tools along with the increased outreach to young people, especially those with fewer opportunities; (digital) skills and competence needs for youth workers; the possible role of EU youth policies and Erasmus+ as strategic frameworks for cooperation in

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this field; involving young people in decision-making, particularly in the context of the structured dialogue, via the internet and social media.

6. Final study report: The contractor will elaborate and deliver, within the timeframe specified, the study report in English mentioned in sections 3.5.2 and 4 and submit it to the contracting authority, synthetizing the findings of the research project, including in particular key findings from the final literature review and the case studies, as well as the inventory of good practices. The contractor will ensure the scientific soundness of the report. The contractor must state the structured list of data sources. The final report will be concise and comprehensive at the same time. The report will have a clear structure resulting from the findings and covering the objectives of the study. Based on the above findings, the study report will include concrete recommendations in full respect of the EU policy context for youth and education and training.

3.4. Input by the contracting authority

No facilities shall be provided to the contractor by the contracting authority. However, the contracting authority will provide the contractor access to the studies and inventories mentioned in these tender specifications.

3.5. Results to be achieved by the contractor

3.5.1. Intermediate outputs and deliverables

A preliminary findings report (in 3 copies of which one copy should be in electronic format) on the work achieved shall be submitted in English within 6 months after the entry into force of the contract. This preliminary findings report is in addition to the technical report referred to in section 3.6.2 below. The report shall include at least:

- the first results of the draft literature review, the initial inventory of good practices and the selection of case studies, as defined in section 3.3.3 and as scheduled in section 3.5.3;

- a proposal for the structure of the analysis and the final study report as defined in the section 3.3.3.

3.5.2. Final outputs and deliverables

The contractor is expected to deliver the following final results:

- A final study report covering all information as described and requested in the tasks above in line with the general and specific objectives, including recommendations. The final study report shall be submitted in English within 12 months after the entry into force of the contract. It will be submitted in 5 copies, of which one copy should be provided by electronic format.

The final study report should contain the following annexes:

o A structured list of data sources. o A structured list of individuals and organisations, public or private,

consulted/interviewed for the purpose of the study. o An inventory of good practices o In-depth case studies

- A Power-Point Presentation in English suitable for presentation to the general public.

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All structural findings and key reference texts (particularly legal texts), have to be made available in the original language of the Member States concerned, with a short summary in English.

The draft text of the final study report must be submitted for approval by the contracting authority within the 11th month of contract implementation. The approval by the contracting authority will occur as follows:

The contracting authority shall have ten working days from the date of submission of the draft final study report including the draft executive summary, (electronic copy by email) to make comments on that draft. In the absence of observations from the contracting authority within the deadline provided, the draft report shall be considered to be approved and the final study report in definitive form shall be submitted by the contractor.

Within ten working days of receiving the contracting authority’s observations, the contractor shall submit a revised final study report taking full account of these observations, either by following them precisely, or by explaining clearly why they have not been followed. Should the contracting authority still not consider that the report is acceptable, the contractor will be invited to amend the report until the contracting authority is satisfied.

3.5.3. Delivery time and progress meetings with the contracting authority

The intended commencement date for execution of the tasks is 1st December 2016. Actual commencement will take place after entry into force of the contract.

Assuming that the contract is signed in month M, the following is the indicative time schedule:

- M+5 weeks: Kick-off meeting in Brussels to be organised by the Contracting Authority and attended by the contractor, to detail the conduction of the work

- M+5 months: Draft literature review

- M+6 months: Initial inventory of good practices based on extensive desk research

- M+6 months: Selection of case studies

- M+6 months: Preliminary findings report based on the draft literature review, the initial inventory of good practices and the selection of case studies submitted to the contracting authority, submission of progress report to accompany the request for interim payment (as described under 3.6.2)

- M+6 months: First preparatory meeting in Brussels to be organised by the Contracting Authority and attended by the contractor: presentation on the preliminary results described above

- M+8 months: Final literature review

- M+8 months: Complete inventory of good practices

- M+8 months: Consolidated in-depth case studies

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- M+9 months: Key findings of data analysis and the comprehensive inventory of good practices

- M+10 months: Second preparatory meeting in Brussels to be organised by the Contracting Authority and attended by the contractor: presentation on the key insights of the study. Please also note that in addition the European Commission plans to organise in Brussels a seminar/conference linked to the subject of the study and other related themes, and that the contractor will be required to attend this event and to present the results mentioned above.

- M+11 months: Draft final study report including draft executive summary; submission to the contracting authority for comments.

- M+12 months: Final study report including executive summary and annexes (a structured list of data sources, a structured list of individuals and organisations consulted for the study, inventory of good practices, and in-depth case studies) and a Power Point presentation.

3.6. Progress reports

3.6.1. Requirements for the submission of progress reports

All progress reports must be submitted to the contracting authority in one hard copy and one electronic version. Electronic files shall be in Microsoft® Word for Windows format.

All progress reports must be written in English.

3.6.2. Progress report

The report (submitted with the request for interim payment) must include at least the following:

- comprehensive information on the progress so far and the activities pursued with a view to achieving the outcomes set out above;

- information on the progress made of the work against the timeline agreed with the contracting authority;

- if applicable, unforeseen difficulties and the solutions found or proposed and the impact on subsequent tasks.

3.6.3. Final progress report

The report (submitted with the invoice for payment of the balance) must include at least the following:

- comprehensive information on the activities pursued with a view to achieving the outcomes set out above;

- the problems encountered and the solutions found or proposed and the impact on subsequent tasks.

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4. CONTENT, STRUCTURE AND GRAPHIC REQUIREMENTS OF THE DELIVERABLES

The contractor must deliver the study and other deliverables as indicated below.

4.1. Content

4.1.1. Final study report

The final study report in English must include:

- an abstract of no more than 200 words and an executive summary of maximum 6 pages, in English, French and German;

- specific identifiers which must be incorporated on the cover page provided by the contracting authority;

- the following disclaimer:

“The information and views set out in this study are those of the author(s) and do not necessarily reflect the official opinion of the Commission and the Education, Audiovisual and Culture Executive Agency. The Commission and the Education, Audiovisual and Culture Executive Agency do not guarantee the accuracy of the data included in this study. Neither the Commission nor the Education, Audiovisual and Culture Executive Agency nor any person acting on the Commission’s behalf or on the Education, Audiovisual and Culture Executive Agency's behalf may be held responsible for the use which may be made of the information contained therein.”

4.1.2. Publishable executive summary

An executive summary is a succinct overview (maximum 6 pages) of the whole study, which is published in isolation from the main text and should therefore stand on its own and be understandable without reference to the study itself. It should report the latter's essential facts. Its purpose is to act as a reference tool (for example in EU-Bookshop abstracting service), enabling the reader to decide whether or not to read the full test. The executive summary shall provide information on the (i) purpose / motivation / problem statement, (ii) methodology / procedure / approach, (iii) results / findings and (iv) conclusion / implications / recommendations of the study.

The publishable executive summary must be provided in English, French and German, and must include:

- specific identifiers which must be incorporated on the cover page provided by the contracting authority;

- the following disclaimer:

“The information and views set out in this study are those of the author(s) and do not necessarily reflect the official opinion of the Commission and the Education, Audiovisual and Culture Executive Agency. The Commission and the Education, Audiovisual and Culture Executive Agency do not guarantee the accuracy of the data included in this study. Neither the Commission nor the Education, Audiovisual and Culture Executive Agency nor any person acting on the Commission’s behalf or on the Education,

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Audiovisual and Culture Executive Agency's behalf may be held responsible for the use which may be made of the information contained therein.”

4.1.3. Requirements for publication on Internet

The contracting authority and the Commission are committed to making online information as accessible as possible to the largest possible number of users including those with visual, auditory, cognitive or physical disabilities, and those not having the latest technologies. The contracting authority and the Commission support the Web Content Accessibility Guidelines 2.0 of the W3C.

For full details on the Commission policy on accessibility for information providers, see: http://ec.europa.eu/ipg/standards/accessibility/index_en.htm

For the publishable versions of the study, abstract and executive summary, the contractor must respect the W3C guidelines for accessible pdf documents as provided at: http://www.w3.org/WAI/ .

4.2. Graphic requirements

The contractor must deliver the study and all publishable deliverables in full compliance with the corporate visual identity of the European Commission, to which the contracting authority is subject, by applying the graphic rules set out in the European Commission's Visual Identity Manual, including its logo. The graphic rules, the Manual and further information are available at:

http://ec.europa.eu/dgs/communication/services/visual_identity/index_en.htm

A simple Word template will be provided to the contractor after contract signature. The contractor must fill in the cover page in accordance with the instructions provided in the template. The use of templates for studies is exclusive to European Commission's and EACEA's contractors. No template will be provided to tenderers while preparing their tenders.

5. EVALUATION AND AWARD

The evaluation is based solely on the information provided in the submitted tender. It involves the following:

• Verification of non-exclusion of tenderers on the basis of the exclusion criteria • Selection of tenderers on the basis of selection criteria • Verification of compliance with the minimum requirements set out in these tender

specifications • Evaluation of tenders on the basis of the award criteria

The contracting authority may reject abnormally low tenders, in particular if it is established that the tenderer or a subcontractor does not comply with applicable obligations in the fields of environmental, social and labour law.

The tenders will be assessed in the order indicated above. Only tenders meeting the requirements of one step will pass on to the next step.

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5.1. Verification of non-exclusion

All tenderers must provide a declaration on honour (see Annex 1), signed and dated by an authorised representative, stating that they are not in one of the situations of exclusion listed in that declaration on honour.

In case of joint tender, each member of the group must provide a declaration on honour signed by an authorised representative.

In case of subcontracting, subcontractors whose share of the contract is above 10% must provide a declaration on honour signed by an authorised representative.

The contracting authority reserves the right to verify whether the successful tenderer is in one of the situations of exclusion by requiring the supporting documents listed in the declaration of honour.

The obligation to submit supporting evidence does not apply to international organisations.

A tenderer (or a member of the group in case of joint tender, or a subcontractor) is not required to submit the documentary evidence if it has already been submitted for another procurement procedure and provided the documents were issued not more than one year before the date of their request by the contracting authority and are still valid at that date. In such cases, the tenderer must declare on its honour that the documentary evidence has already been provided in a previous procurement procedure, indicate the reference of the procedure and confirm that that there has been no change in its situation.

A tenderer (or a member of the group in case of joint tender, or a subcontractor) is not required to submit a specific document if the contracting authority can access the document in question on a national database free of charge.

5.2. Selection criteria

Tenderers must prove their legal, regulatory, economic, financial, technical and professional capacity to carry out the work subject to this procurement procedure.

The tenderer may rely on the capacities of other entities, regardless of the legal nature of the links which it has with them. It must in that case prove to the contracting authority that it will have at its disposal the resources necessary for performance of the contract, for example by producing an undertaking on the part of those entities to place those resources at its disposal.

The tender must include the proportion of the contract that the tenderer intends to subcontract.

5.2.1. Declaration and evidence

The tenderers (and each member of the group in case of joint tender) and subcontractors whose capacity is necessary to fulfil the selection criteria must provide the declaration on honour (see Annex 1), signed and dated by an authorised representative, stating that they fulfil the selection criteria applicable to them. In case of joint tender or subcontracting, the criteria applicable to the tenderer as a whole will be verified by combining the various declarations for a consolidated assessment.

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This declaration is part of the declaration used for exclusion criteria (see section 5.1) so only one declaration covering both aspects should be provided by each concerned entity.

The contracting authority will evaluate selection criteria on the basis of the declarations on honour. Nevertheless, it reserves the right to require evidence of the legal and regulatory, financial and economic and technical and professional capacity of the tenderers at any time during the procurement procedure and contract performance. In such case the tenderer must provide the requested evidence without delay. The contracting authority may reject the tender if the requested evidence is not provided in due time.

A tenderer (or a member of the group in case of joint tender, or a subcontractor) is not required to submit the documentary evidence if it has already been submitted for another procurement procedure and provided the documents were issued not more than one year before the date of their request by the contracting authority and are still valid at that date. In such cases, the tenderer must declare on its honour that the documentary evidence has already been provided in a previous procurement procedure, indicate the reference of the procedure and confirm that that there has been no change in its situation.

A tenderer (or a member of the group in case of joint tender, or a subcontractor) is not required to submit a specific document if the contracting authority can access the document in question on a national database free of charge.

5.2.2. Legal and regulatory capacity

Tenderers must prove that they are allowed to pursue the professional activity necessary to carry out the work subject to this call for tenders. The tenderer (including each member of the group in case of joint tender) must provide the following information in its tender if it has not been provided with the Legal Entity Form:

- For legal persons, a legible copy of the notice of appointment of the persons authorised to represent the tenderer in dealings with third parties and in legal proceedings, or a copy of the publication of such appointment if the legislation applicable to the legal person requires such publication. Any delegation of this authorisation to another representative not indicated in the official appointment must be evidenced.

- For natural persons, if required under applicable law, a proof of registration on a professional or trade register or any other official document showing the registration number.

5.2.3. Economic and financial capacity criteria

The tenderer must have the necessary economic and financial capacity to perform this contract until its end. In order to prove their capacity, the tenderer must comply with the following selection criteria.

- Criterion F1: Turnover of the last two financial years above EUR 200 000; this criterion applies to the tenderer as a whole, i.e. the combined capacity of all members of a group in case of a joint tender.

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Evidence (to be provided on request):

- Copy of the profit and loss accounts and balance sheet for the last two years for which accounts have been closed from each concerned legal entity;

- Failing that, appropriate statements from banks;

If, for some exceptional reason which the contracting authority considers justified, a tenderer is unable to provide one or other of the above documents, it may prove its economic and financial capacity by any other document which the contracting authority considers appropriate. In any case, the contracting authority must at least be notified of the exceptional reason and its justification. The contracting authority reserves the right to request any other document enabling it to verify the tenderer's economic and financial capacity.

5.2.4. Technical and professional capacity criteria and evidence

A. Criteria relating to tenderers

Tenderers (in case of a joint tender the combined capacity of all members of the group and identified subcontractors) must comply with the criteria listed below. The evidence must be provided only on request.

The project references indicated below consist in a list of relevant services provided in the past three years, with the sums, dates and clients, public or private, accompanied by statements issued by the clients.

- Criterion A1: The tenderer must prove experience in the field of education and/or youth work and non-formal/informal learning as well as the internet/social media, and development of skills and competence. The tenderer must also prove experience in carrying out pan European projects.

Evidence A1: The tenderer must provide descriptions of the content and references (specifying the value, dates and recipients) for at least two projects/studies/academic researches delivered in these fields in the last three years with a minimum value for each project of EUR 100 000. If these two projects/studies/academic researches are not of a pan-European nature, the tenderer must provide in addition descriptions of the content and references (specifying the value, dates and recipients) for at least one pan-European project/study/academic research delivered in other fields in the last three years with a minimum value of EUR 100 000.

- Criterion A2: The tenderer must prove capacity to work in English.

Evidence A2: The tenderer must provide references (specifying the value, dates and recipients) for at least two projects/studies/academic researches delivered in the last three years showing the necessary language coverage.

- Criterion A3: The tenderer must prove capacity to draft reports in English.

Evidence A3: The tenderer must provide one document of at least 10 pages (report, study, etc.) in this language that it has drafted and published or delivered to a client in the last two years. The verification will be carried out on 5 pages of the document.

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- Criterion A4: The tenderer must prove experience in data collection and analysis as well as in concluding study reports and recommendations.

Evidence A4: The tenderer must provide copies of at least two outputs proving their capacity in data collection, study reports and recommendations carried out in different projects delivered in the last three years.

B. Criteria relating to the team delivering the service:

The team delivering the service should include, as a minimum, the following profiles.

Evidence will consist in CVs of the team responsible to deliver the service. Each CV should indicate the intended function in the delivery of the service.

B1 - Senior Manager: At least 10 years' experience in motivating and leading teams, project planning, research or evaluations in the fields of education and/or youth work and non-formal/informal learning as well as the internet/social media and the development of skills and competences, developing concepts and delivering timely outputs. University degree (or equivalent). Proficient user knowledge of the English language (see Common European Framework of Reference)25.

Evidence: CV and a language certificate or past relevant experience.

B2 - Project Manager: At least 7 years' experience in project management, including overseeing project delivery, quality control of delivered service, client orientation and conflict resolution experience in project of a similar size (at least EUR 100 000) and coverage, with experience in management of team of at least 10 people.

Evidence: CV

B3 - Language quality check: At least 1 member of the team should have at least C1 level in the Common European Framework for Reference for Languages26 in English.

Evidence: Language certificate or past relevant experience.

B4 - Policy analyst: At least 5 years' professional experience related to the field of education and/or youth work and non-formal/informal learning as well as the internet/social media, and the development of skills and competences. He/she should have at least one year of experience with international or EU topics. He/she should also have a proven experience in developing conceptual and implementation models. Proficient user knowledge of the English language (see CEFR)27. University degree (or equivalent).

Evidence: CV and a language certificate or past relevant experience.

B5 – Other expert: At least 3 years' professional experience and expertise in youth and/or education and training in particular linked to the internet/social media and the development of skills and competences. She/he should have experience in working on projects at national and transnational level. University degree (or equivalent).

Evidence: CV

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B6 - Team for data collection: Collectively the team of at least 2 people should have at least independent user knowledge (see CEFR)28 of at least five EU languages, and proven experience of 5 years in data collection techniques.

Evidence: CV and a language certificate or past relevant experience.

5.3. Award criteria

The contract will be awarded based on the most economically advantageous tender, according to the 'best price-quality ratio' award method. The quality of the tender will be evaluated based on the following criteria. The maximum total quality score is 100 points.

• Criterion 1: Quality of the proposed work plan and methodology (50 points – minimum score 50%)

This criterion will be evaluated based on the work plan and methodology provided by the tenderer. It will assess the following:

o Sub-criterion 1.1 (25 points – minimum score 50%): Quality of the work plan and the methodology.

The tender should contain a clear and complete work plan, including appropriate phases for preparation, implementation, monitoring, and evaluation, and proving consistency with the activities specified in section 3.3.3 and the methodology. If subcontracting is planned, this should also be justified.

As regards the methodology, the range and relevance of the secondary sources proposed as the basis for the literature review, the proposed structure for the inventory, including a first set of at least 10 cases, as well as the quality of the proposed structure/table of contents for the final study report will be taken into consideration, together with the relevance of the geographical spread proposed, including additional countries outside the Erasmus+ programme countries29 (see section 3.3.1).

o Sub-criterion 1.2 (15 points – minimum score 50%): Clarity

Tenders will be assessed for the consistency and feasibility of the descriptions provided regarding the methodological approach, data collection techniques, and data analysis techniques, and the work programme.

o Sub-criterion 1.3 (10 points – minimum score 50%): Completeness

Tenders will be assessed as to how thoroughly the technical specifications have been addressed.

• Criterion 2: Organisation of the work and resources (30 points – minimum score 50%)

This criterion will assess how the roles and responsibilities of the proposed team and of the different economic operators (in case of joint tenders, including subcontractors if applicable) are distributed for each task. It also assesses the global allocation of time and resources to the

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project and to each task or deliverable, and whether this allocation is adequate for the work. The tender should provide details on the allocation of time and human resources and the rationale behind the choice of this allocation. Details should be provided as part of the technical offer. It is not a budget requested as part of the financial offer.

• Criterion 3: Quality control measures (20 points – minimum score 50%)

This criterion will assess the quality control system applied to the service foreseen in this tender specification concerning the quality of the deliverables, the language quality check, and continuity of the service in case of absence of a member of the team. The quality system (including a risk assessment) should be detailed in the tender and specific to the tasks at hand; a generic quality system will result in a low score.

Tenders must score minimum 50% for each criterion and sub-criterion, and minimum 60% in total. Tenders that do not reach the minimum quality levels will be rejected and will not be ranked.

5.4. Ranking of tenders

The contract will be awarded to the most economically advantageous tender, i.e. the tender offering the best price-quality ratio determined in accordance with the formula below. A weight of 70/30 is given to quality and price in absolute value.

score for tender X =

cheapest price

price of tender X * 100 *

price weighting (in %)

+ total quality score (out of 100) for all award criteria of tender

X * quality criteria

weighting (in %)

The tender ranked first after applying the formula will be awarded the contract.

Annexes:

The following document is annexed to these tender specifications and forms an integral part of them:

− Declaration on honour on exclusion criteria and selection criteria

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1 Council Regulation (EC) No 58/2003 of 19 December 2002 laying down the statute for executive agencies to be entrusted with certain tasks in the management of Community programmes (OJ L 11, 16.01.2003, p. 1).

2 See http://www.wto.org/english/tratop_E/gproc_e/gp_gpa_e.htm

3 Directive 2014/24/EU of the European Parliament and of the Council of 26 February 2014 on public procurement and repealing Directive 2004/18/EC (OJ L 94, 28.3.2014, p. 65).

4 Art. 165 of the Treaty on the Functioning of the European Union (http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=URISERV:ai0033&from=EN)

5 The Renewed framework for European cooperation in the youth field (2010-2018) (http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=URISERV:ef0022&from=EN)

6 Regulation (EU) No 1288/2013 of the European Parliament and of the Council of 11 December 2013 establishing 'Erasmus+': the Union programme for education, training, youth and sport and repealing Decisions No 1719/2006/EC, No 1720/2006/EC and No 1298/2008/EC (http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32013R1288&from=EN)

7 Youth Report (2015) (http://ec.europa.eu/youth/policy/implementation/report_en.htm)

8 The structured dialogue (http://ec.europa.eu/youth/policy/implementation/dialogue_en.htm)

9 • Kid's corner website child (http://europa.eu/kids-corner/index_en.htm)

• Report on the European Parliament elections COM(2015) 206 final of 8.5.2015 (http://ec.europa.eu/transparency/regdoc/rep/1/2015/EN/1-2015-206-EN-F1-1.PDF)

• 'A vision for public services' - the long-term vision for a modern and open public sector in an open government setting, enabled by ICT (http://ec.europa.eu/digital-agenda/en/news/vision-public-services)

• eGovernment Action Plan (2011-2015) (http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0743:FIN:EN:PDF)

• The Malmö Ministerial Declaration on eGovernment (2009) (https://ec.europa.eu/digital-agenda/sites/digital-agenda/files/ministerial-declaration-on-egovernment-malmo.pdf)

• Digitally-Competent Educational Organisations (https://ec.europa.eu/jrc/en/digcomporg)

• The ET2020 Working Group on digital skills and competences and the Working Group on promoting citizenship and the common values of freedom, tolerance and non-discrimination through education (http://ec.europa.eu/education/policy/strategic-framework/expert-groups/2016-2018/et-2020-group-mandates_en.pdf )

• Europe for Citizens Programme (2014-2020) (http://eacea.ec.europa.eu/europe-for-citizens_en)

10. European Commission:

• Good Practices for Learning 2.0: Promoting Inclusion. An In-depth Study of Eight Learning 2.0 Cases (2009) (http://ipts.jrc.ec.europa.eu/publications/pub.cfm?id=2600)

• Study on youth participation in democratic life (2013) (http://eacea.ec.europa.eu/youth/tools/documents/lse_study_on_youth_participation_2013.pdf)

• Media Literacy - Testing and refining criteria to assess media literacy levels in all Member States – SMART 2010/0006 (https://ec.europa.eu/digital-single-market/news/testing-and-refining-criteria-assess-media-literacy-levels-all-member-states-%E2%80%94-smart-20100006)

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• e-Inclusion initiatives from private and non-profit European entities - SMART 2008/0072 (http://www.tech4i2.com/file/projects/37/37%20EC%20eInclusion%20initiatives%20from%20private%20and%20non-profit.pdf)

• E-Skills 21: evaluation of the implementation of the communication of the European Commission: e-skills for the 21st Century (http://ec.europa.eu/smart-regulation/evaluation/search/download.do;jsessionid=NNIq5Q2UuwMDffV2pttbKt1N0VLadtqKwOJ473fBglLXbsHRj4ja!1168777535?documentId=4470)

• Study on non-legislative measures to prevent the distribution of violent radical content on the Internet (http://ec.europa.eu/dgs/home-affairs/financing/tenders/2009/058796_en.htm)

• Evaluation of the Use of New Technologies in Order to Facilitate Democracy in Europe (http://www.europarl.europa.eu/RegData/etudes/etudes/join/2003/471583/IPOL-JOIN_ET(2003)471583_EN.pdf)

• Review of learning 2.0 practice. Study on the impact of web 2.0 innovations on education and training in Europe Cultural Diversity and the Information Society (http://ftp.jrc.es/EURdoc/JRC49108.pdf)

• Study on child participation (2015) (http://bookshop.europa.eu/en/evaluation-of-legislation-policy-and-practice-of-child-participation-in-the-european-union-eu--pbDS0514101/)

• Flash Eurobarometer surveys on youth (2015) (http://ec.europa.eu/public_opinion/flash/fl_408_en.pdf)

• Information and Communication Technologies (ICTs) for disadvantaged youth: Opportunities and Challenges. Evidence from literature and practice (2012) (http://is.jrc.ec.europa.eu/pages/EAP/eInclusion/documents/ICTs_for_disadvantaged_youth_PolicyBrief_Finalforweb_NR.pdf)

• Exploring the role of ICT-enabled social innovation for youth active inclusion (2015) (https://ec.europa.eu/jrc/en/publication/eur-scientific-and-technical-research-reports/exploring-role-ict-enabled-social-innovation-active-inclusion-young-people)

• Mapping and Analysis of ICT-enabled Social Innovation initiatives promoting social investment in integrated approaches to the provision of social services: IESI Knowledge Map 2015 (2015) (http://is.jrc.ec.europa.eu/pages/EAP/documents/20151031_IESI_D1.2_Mapping2015_DRAFT_V1.0_FINAL.pdf)

Ongoing projects (Seventh Framework Programme for Research and Technological Development - FP 7 and the EU Framework Programme for Research and Innovation - Horizon2020) The related information and websites can be found in the publication: http://ec.europa.eu/research/social-sciences/pdf/project_synopses/kina27205enc.pdf#view=fit&pagemode=none

• CATCH-EYOU – Constructing active citizenship with European youth: Policies, practices, challenges and solutions

• EUTH – Tools and Tips for Digital and Mobile Youth Participation in and across Europe

• MYPLACE – Memory, Youth, Political Legacy and Civic Engagement

• OURSPACE – Have your say!

• PARTISPACE – Spaces and styles of participation: formal, non-formal and informal possibilities of young people participation in European cities

• PIDOP – Processes Influencing Democratic Ownership and Participation

• STEP – Societal and political engagement of young people in environmental issues

• MYUNIVERSITY – Decision making for a united higher education

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Please also see:

• PROMISE PROMoting Youth Involvement and Social Engagement: Opportunities and challenges for 'conflicted' young people across Europe (http://cordis.europa.eu/project/rcn/202648_en.html)

Calls for proposals Horizon 2020 – Societal Challenge 6: http://ec.europa.eu/programmes/horizon2020/node/85

• CO-CREATION Applied co-creation in the public sector

• REV-INEQUAL Contemporary radicalisation trends in Europe

• REV-INEQUAL: Inequalities in the EU and their consequences for democracy, social cohesion and inclusion

• REV-INEQUAL-2016-10: Multi-stakeholder platform for enhancing youth digital opportunities

• YOUNG-5b-2014 the engagement of the youth in the decision-making

Council of Europe – EU Partnership:

• Symposium on youth participation in a digitalised world, 14-16 September 2015 in Budapest (http://pjp-eu.coe.int/en/web/youth-partnership/digitalised-world)

European Parliament

• E-public, e-participation and e-voting in Europe - prospects and challenges (Study and Options Brief) (2011) (http://www.europarl.europa.eu/thinktank/en/document.html?reference=IPOL-JOIN_ET(2011)471584)

Organisation for Economic Co-operation and Development (OECD):

• The Protection of Children Online, OECD (http://www.oecd.org/sti/ieconomy/childrenonline_with_cover.pdf)

• Social media use (http://www.oecd.org/social-media/Ignite%20Social%20Media%20-%20Arthur%20Mickoleit.pptx)

• Digital inequalities in children and young people (http://www.oecd.org/edu/ceri/38359326.pdf)

• Social Integration of Migrants and Ethnic Minorities (http://www.oecd.org/migration/mig/15516956.pdf)

• Reducing the Involvement of Youth in Armed Violence (http://www.oecd.org/dac/governance-peace/conflictandfragility/docs/47942093.pdf)

11 Working with young people: the value of youth work in the European Union (2014) (http://ec.europa.eu/youth/library/study/youth-work-report_en.pdf)

12 Youth work and non-formal learning in Europe's education landscape. A quarter of a century of EU cooperation for youth policy and practice (2015) (http://ec.europa.eu/youth/library/reports/youth-work-nonformal-learning_en.pdf

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13 See key competences as defined in the European Reference Framework on Key Competencies for Lifelong Learning (2006), OJ 962, 30.12.2006, pp. 10-18 (http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32006H0962&from=EN)

14 Social media shall include e.g. news sites, social networks, forums, blogs, special interest sites (e.g. political/politically themed websites), social gaming, photo sharing and other venues.

15 The European Digital Competence Framework for Citizens (https://ec.europa.eu/jrc/en/digcomp/) Media literacy (https://ec.europa.eu/digital-single-market/en/media-literacy)

16 See for instance the Joint Research Centre projects on ICT and risk of social exclusion of young people (http://is.jrc.ec.europa.eu/pages/EAP/eInclusion/youth.html); and on Youth and ICT-enabled social innovation (http://is.jrc.ec.europa.eu/pages/EAP/eInclusion.IESI.html)

17 http://ec.europa.eu/youth/library/study/youth-work-report_en.pdf

18 See e.g. the findings of the Research-based Analysis and Monitoring of Erasmus+: Youth in Action programme (http://www.researchyouth.net/)

19 Young citizens of Europe, Empowering young people to participate in society, Youth Employment, Young people and entrepreneurship, Youth volunteering (http://ec.europa.eu/youth/library/index_en.htm)

20 http://ec.europa.eu/programmes/erasmus-plus/index_en.htm

21 SALTO Youth network (https://www.salto-youth.net) See for instance:

− https://www.salto-youth.net/tools/european-training-calendar/training/socialmedia-for-youth-employment.4689/

− https://www.salto-youth.net/tools/european-training-calendar/training/social-media-for-active-citizens.3739/

− https://www.salto-youth.net/Tools/otlas-partner-finding/project/socialmediaclub-social-media-for-interaction.1465/

− on how to use social media in youth work: https://www.salto-youth.net/rc/participation/participationpublications/.

22 Juncker's Commission priorities linked particularly to the Security Agenda and measures to counter radicalisation; declaration on Promoting citizenship and the common values of freedom, tolerance and non-discrimination through education; EU Work Plan for youth; Council Conclusions on promoting young people's access to rights in order to foster their autonomy and their participation in civil society; Council Resolution on new and effective forms of participation of all young people in democratic life in Europe; Council Resolution on the overview of the structured dialogue with young people on youth participation in democratic life in Europe; Council Resolution on the overview of the structured dialogue process including social inclusion of young people; Council conclusions on the participation and social inclusion of young people with emphasis on those with a migrant background; Council conclusions on the European and international policy agendas on children, youth and children’s rights.

23 http://ec.europa.eu/programmes/erasmus-plus/about_en#tab-1-1

24 http://ec.europa.eu/programmes/erasmus-plus/about_en#tab-1-1

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25 See http://www.coe.int/t/dg4/linguistic/cadre1_en.asp

26 Idem.

27 Idem.

28 Idem.

29 http://ec.europa.eu/programmes/erasmus-plus/about_en#tab-1-1