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TERMS AND CONDITIONS
SUMMARY OF TERMS OF USE
THIS SUMMARY OF OUR TERMS OF USE OFFERS YOU AN OVERVIEW OF THE KEY TERMS THAT APPLY TO YOUR
USE OF OUR WEBSITE. WHILE WE HOPE THIS SUMMARY SECTION IS HELPFUL, YOU SHOULD READ THE
COMPLETE TERMS OF USE BELOW SINCE THEY PROVIDE IMPORTANT INFORMATION ABOUT HOW OUR
SERVICES AND WEBSITE WORKS.
OUR SERVICES
YOUGETCOINS PROVIDES YOU WITH A SIMPLE AND CONVENIENT WAY TO PURCHASE EXCHANGE DIGITAL
COINS AND TOKENS (SUCH AS BITCOIN, LITECOIN, ETHEREUM, ETC.). YOUGETCOINS PROVIDES A GATEWAY TO
CRYPTO-CURRENCY EXCHANGES SO THAT YOU MAY PURCHASE OR EXCHANGE DIGITAL COINS FOR OTHER
TYPES OF DIGITAL COINS AND TOKENS (“DIGITAL CURRENCY”) WITHOUT REGISTERING TO VARIOUS DIGITAL
CURRENCY EXCHANGES, BUT RATHER VIA THE PLATFORM PROVIDED ON OUR WEBSITE. PLEASE NOTE THAT
THE RANGE OF SERVICES AVAILABLE TO YOU WILL DEPEND IN PART UPON THE COUNTRY OR U.S. STATE FROM
WHICH YOU ACCESS YOUGETCOINS.
YOUGETCOINS PROVIDES YOU WITH A PLATFORM THAT FACILITATES YOUR EXCHANGE SELECTIONS WITH
RELEVANT EXCHANGES IN A MANNER THAT ALLOWS ONE-STOP-SHOP ON OUR WEBSITE. USERS ARE NOT ABLE
TO PREDETERMINE A EXCHANGE VIA A PARTICULAR EXCHANGE.
1. ACCEPTANCE OF TERMS
The following consists of the terms and conditions governing your ("you" or "user") access to and use of this
yougetcoins.com website (the “Website”), is owned and operated by Cloudfin OU with Registered address:
Tallinn, Peterburi tee 47, 11415, Estonia and Operational Address: 77 Sir John Rogerson’s Quay, Grand Canal
Docklands, Dublin 2, Republic of Ireland, cryptocurrency exchanging licensed company under European
regulation, (the “Company” or “we,” “us,” “our”) and our services made available to you via the Website
including on or from any mobile device and the content, features and services therein (collectively, the
"Services"). These Terms of Use together with the YouGetCoins Privacy Policy (the "Terms") constitute a
binding agreement between you and us, and by continuing to use and/or utilize the Services (in whole or in
part) via the Website or in any way or manner you agree to abide by, and that you are bound, by these Terms.
If you do not understand and/or do not agree to these Terms, you should immediately exit the Services and
avoid making any use of the Services.
We may unilaterally change or add to the terms of these Terms at any time. In the event of a material change,
we shall notify you via email or by means of a prominent notice via the Website. You should check our Services
periodically and review changes to the Terms. Unless stated otherwise in a written agreement between you
and us, we may at our discretion, at any time, change the commissions for the Services (the "Fees"), under any
payment conditions as we deem fit. Such changes shall apply only to payments made after the change is made.
By continuing to use the Service following any modifications in these Terms, you agree to be bound by such
modifications. If you do not agree to the provisions of these Terms, your only remedy is to discontinue your use
of the Services and to cancel any Accounts (as defined below) you have created using the Services.
Depending on your country of residence, you may not be eligible to use all the Services of the Website. It is
your responsibility to comply with those rules and laws in your country of residence and/or country from
which you access this Website and Services. To avoid any doubt, the ability to access our Website does not
necessarily mean that our Services and/or your activities through the Website are legal under the laws,
regulations or directives relevant to your country of residence.
2. LIMITED LICENSE TO ACCESS THE SERVICES
Subject to the terms and conditions set forth herein (including, without limitation, payment of applicable Fees),
we hereby grant to you, and you hereby accept, a personal, nonexclusive, non-transferable, non-sublicensable,
revocable, limited license to access and make personal non-commercial use of the Services, only according to
the terms of these Terms. The license shall be granted until terminated in accordance with the terms hereof.
3. LIMITATIONS ON USE; USER REPRESENTATIONS
You undertake to use the Services solely for your own personal use for lawful non-commercial purposes only
and for no other purpose whatsoever. Except as specifically permitted herein, you agree not to (i) sell, license
(or sub-license), lease, assign, transfer, pledge, or share your Account (as defined below) and/or any of your
rights under these Terms with/to any third party; (ii) transfer, distribute, scrap, copy all or any part of the
Services; (iii) refer to the Services by use of framing and/or deep-linking; (iv) make use of the Services in any
jurisdiction where same are illegal or which would subject the Company or its affiliates to any registration
requirement within such jurisdiction or country; (v) use, or encourage, promote, facilitate or instruct others to
use the Services for any illegal, harmful or offensive use; (vi) transmit or upload any viruses, spyware or other
harmful, infringing, illegal, disruptive or destructive content, messages or files; (vii) access the Services through
or use with the Services any unauthorized means, services or tools, including, without limitation, any data
mining, robots, or similar automated means or data gathering and extraction tools, including, without
limitation, in order to extract for re-utilization of any parts of this Services; (viii) distribute, publish, send, or
facilitate the sending of any advertisements, spam, inappropriate, inaccurate, misleading, fraudulent, libelous,
defamatory, offensive, threatening, abusive or otherwise illegal content or content which infringes Intellectual
Property Rights (as defined below) of third parties or their right for privacy; (ix) copy, modify, translate, reverse
engineer, decompile, disassemble (except to the extent applicable laws specifically prohibit such restriction),
make any attempt to discover the source code of the Services and/or any other software available on the
Services or create derivative works thereof; (x) create false personas, multiple identities, multiple user
accounts, set up an Account on behalf of someone other than yourself, harass, stalk or threaten any user; (xi)
attempt to obtain passwords or other private information from other users including personally identifiable
information in any form or manner whatsoever, including, without limitation, identification documents, or
financial information; (xii) attempt to interfere with, hack into or decipher any transmissions to or from the
servers for the Service; (xiii) develop, distribute, use, or publicly inform any third party of any script,
application, code, error or bug, which may provide access to features or parts of the Services or any advantage
or feature not as intended by the Company, including, without limitation, "auto" programs, "macro" programs
or any other "cheat utility"; (xiv) access or use an Account which has been rented, leased, sold, exchanged or
otherwise transferred from the Account creator without the Company’s prior written permission; (xv) engage
in any fraudulent activity, including, without limitation, in respect of payment methods or advertiser tracking
mechanisms; (xvi) interfere with the ability of others to use the Services, including, without limitation, by
disrupting, overburdening or aiding the disruption or overburdening of the servers of the Services, or taking
actions that interfere with or materially increase the cost to provide the Services to all its users; (xvii) download
or otherwise export or re-export the Services or underlying information or technology (a) into (or to a national
or resident of) Cuba, Iraq, Libya, North Korea, Lebanon, Iran, Syria or any other country to which the U.S. has
embargoed goods; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or
the U.S. Commerce Department's Table of Denial Orders.
You are solely responsible for obtaining, paying for, repairing and maintaining all the equipment, infrastructure
(such as internet access), software, hardware and services required for getting access to and using the Services.
You represent and warrant to the Company that: (a) you will comply with all applicable laws, regulations,
statutes, ordinances and with the terms and policies of any and all third party service providers approved by
the Company, whose services interface with the Services; (b) you are not located in, under the control of, or a
national or resident of any of the countries or entities referred to in section a. below and/or any country or
entity that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a
“terrorist supporting” country and are not listed on any U.S. Government list of prohibited or restricted parties;
(c) you hereby declare that you are eighteen (18) years old or older and undertake to monitor your Account to
ensure that no minor under that age has access to the Services. You accept full responsibility for any
unauthorized use of the Services.
Your use of the Service must be in compliance with all laws, regulations, anti-money laundering provisions and
KYC regulations applicable to you based on your applicable jurisdiction. It is your exclusive responsibility to
ensure that your use of the Website and Services is compliant with the applicable laws and regulations.
You warrant that you will comply with all applicable international economic and export sanctions and any
requirement therein. Without limiting the generality of the aforementioned, you will not use the Services
available on Company Website if any of the following applies to you: (a) you are a national or resident of Cuba,
Iraq, Libya, North Korea, Lebanon, Iran, Syria or any other country to which the U.S. embargo, UN sanctions,
HM Treasury's financial sanctions regime or you intend to distribute or provide the acquired Digital Currency or
the Services to the Restricted Territories; or (b) your name appears on the U.S. Treasury Department's Specially
Designated Nationals List or the U.S. Commerce Department's Denied Persons List, Unverified List, Entity List
HM Treasury's financial sanctions regime or you intend to distribute or provide the Services to any person that
appears on such lists; or (c) you are a Politically Exposed Person (PEP).
4. YOUR ACCOUNT
By opening an account to use the Services (the “Account”), you expressly represent and warrant: You have
accepted these Terms; and you are at least 18 years of age and have the full legal capacity to accept these
Terms and enter into a transaction involving Digital Currency.
Use of the Website and the Services is subject to completing the initial registration process, a KYC process, and
Anti Money Laundering process by providing accurate information and documentation, including without
limitations, your name, e-mail address, password, and affirming your acceptance of these Terms. The
aforementioned notwithstanding, the Company may, in its sole discretion, deny you the option to establish the
Account, or limit the Accounts that any user may establish and maintain at any time.
You acknowledge that in addition to the above, certain features of Company’s Services require that you
provide Company with additional personal information and/or documentation, which may include without
limitations, your address, telephone number, ID number, birth date, taxpayer identification number and
information regarding your personal bank account details.
You warrant that any and all of the personal information submitted as may be required, is accurate and
authentic. Furthermore, you warrant to update the Company with respect to any changes in or of the
information submitted to Company. The company may use or transfer your information to third party service
providers for the purpose of providing you with the Services under the Website or the improvement thereof.
You acknowledge that the Company performs inquiries to verify your personal information, whether directly or
through the assistance of third party service providers in its attempt to prevent misidentification, fraud,
suspicious activity or money laundering or any other forbidden activity and may take actions with respect to
the outcome of such inquiries as it deems necessary. You hereby provide Company with your authorization for
such inquiries as aforementioned, including with respect to a query of your Account information.
During the process of creating an Account to access the Services, you will be required to select a username and
password, and in addition you may voluntarily fill out additional details, such as gender, age, and other
personal information. You are solely responsible for any actions performed in the Services under your user
name and password. Keeping your password safe is your sole responsibility. If you have any reasons to suspect
that your password was discovered by any third party or that there was an unauthorized access to your
Account you will immediately notify us and modify your login information. Our employees will never (other
than password reset via e-mail if requested by you) ask you for your password in any way and will not initiate
contact with you asking for answers to your password security questions.
You are responsible for the security of your Account’s login and password. You are solely responsible for any
damage caused by reason of any act or omission resulting in improper or illegal use of your Account.
You agree to provide accurate and complete information about yourself during the registration process and
you also agree not to impersonate another person or entity, and not to hide your identity from the Company
for any reason whatsoever. The Company carefully treats the information you provide to us according to the
disclosure of information provided during the registration process and Privacy Policy.
For reasons of data security, in case of multiple error login attempts, suspicious IP or any other security risks
with your account, we may lock your account up to 48 hours, during that time you will not be able to access
your account and make exchanges/transactions, in case of funds value lost or missed opportunities the
Company shall have no liability in this regard, whatsoever.
5. WALLET
For the purpose of using the Services and your Account, you may need a virtual wallet (the "Wallet").
For the purpose of executing any Transaction (as defined below), as needed, you guarantee to use and provide
the Wallet address owned by you exclusively and which is under your sole and full control to which the Digital
Currency purchased by you will be transferred.
Should the user wish to transfer funds stored in an Exchange to a private Wallet, the user will enter the
Wallet address in the Website/ transfer request form, and then the user will receive a confirmation email
stating the Wallet address with a secured confirmation link. Upon following the confirmation link, the user will
enable the system to approve the Wallet and execute the transaction of funds from the Exchange to user's
private Wallet. Should the user enter a wrong Wallet address which is later confirmed by the user using the
secured confirmation link, the Company shall not be liable in any way whatsoever, in the event that funds are
lost as a result of such mistaken Wallet address by user.
6. TRANSACTIONS
Our business model, and our Services, consists of facilitating the buying of Digital Currency from the Company
or third party and selling of Digital Currency to the Company or third party, subject to Company’s discretion, in
an unregulated, international, open payment system. Despite the aforementioned, certain jurisdictions apply
regulations or may apply such regulations at a later time, in which case the provision of the Services will be
amended accordingly or terminated to the extent such amendments are not possible.
The Services offered to users with Accounts include purchasing, selling to the Company if applicable, and
transferring of Digital Currency to your personal Wallet address which was provided by you to the Company in
accordance with your instructions as submitted by you through the Website (each transaction is hereinafter
referred to as "Transaction").
Transactions conducted through the Services are always carried out through one exchange market (an
"Exchange"). The Company shall notify the user which Exchange was used during a Transaction.
Once a transaction is complete, the Digital Currency is stored in an Exchange, and the user is able to transfer
the Digital Currency to a private Wallet using My Account in the website.
If the user decides not to transfer the Digital Currency to a private Wallet, the Digital Currency is stored in the
Exchange under the Company's corporate account with the Exchange. In the event that funds stored in an
Exchange account are lost for any reason (security breach / halt/block of service, etc.) the Company will do its
best efforts see return or reimbursement of such funds from the Exchange, however the Company shall have
no liability in this regard, whatsoever.
All Transactions are pending confirmation process. Pending Transactions are considered not completed
Transactions and may remain unconfirmed for the duration necessary for the confirmation of such Transaction.
The Company does not guarantee that every Transaction the user instructs the Company to facilitate shall be
successful. The Company shall not charge you until the Transaction has been completed. The Company shall
not be liable for any ordered Transaction that is not completed for any reason, at the Company’s sole
discretion.
Company reserves the right to deny processing any pending Transaction if required to do so by law,
regulations, competent court order or other competent authority or in the event any Digital Currency
Transaction is in violation of any provision of these Terms of Use or puts the Company’s operation, good name
or reputation at risk. In addition, Company may take any additional actions as available to it under any laws or
regulations and these Terms of Use with respect to such Transaction.
You are exclusively responsible to inquire with respect to the taxes applicable to your Transactions on the
Website. The Company is not and will at no event be deemed as providing any tax advice or consultation. It is
your responsibility to report and remit the taxes payable to the appropriate tax authorities.
The Company, at its sole discretion, may exchange Digital Currency for fiat (monetary currency), but the
Company is not obligated to do so.
7. PURCHASE, SALE, AND EXCHANGE OF DIGITAL CURRENCY TRANSACTIONS
Following successfully establishing your Account, including certain verification process as required by the
Company, you may begin purchasing, selling and exchanging of Digital Currency on a per Transaction basis.
The Company cannot guarantee that all payment methods will be available to you. The availability of each
payment method depends on a number of factors, including but not limited to your location, the identification
information you have provided the Company, and certain limitations imposed by third party payment
processors.
You acknowledge that Company will not be liable for any error with respect to your instructions as provided.
Using the purchasing Services on the Company’s Website does not provide you with a guarantee that you will
be able to sell the purchased Digital Currency to the Company or any third party at a later time and at no event
will the Company be obligated to purchase from you any Digital Currency.
Company will use reasonable efforts to deliver the purchased Digital Currency to you at the earliest possibility
following your request for delivery and subject to confirmation of your payment method. However, you
acknowledge that delivery of the Digital Currency purchased by you may be completed separately from the
actual debit from your payment method, and may take time for the Digital Currency transfer to be processed.
Company may provide you with the option to sell or exchange your Digital Currency, which shall not be
deemed as Company’s obligation to purchase any Digital Currency.
Sale and exchange of Digital Currency via the Website, is also subject to successfully establishing your Account,
including certain verification process as required by the Company, and by providing your valid payment method
to the Company.
Receipt of funds will depend on the payment type you have provided, and may take a certain amount of
business days subject to third party providers.
8. FEES; REFUNDS
The Fee quoted on the Website for each Transaction depends on the Services you choose to use.
Since there is no central bank controlling crypto currencies rates, every website has its own fee. The price you
see on our website is based on CMC (coinmarketcap.com) rate plus our exchange fee, our system updates CMC
price every 2.5 minute around the clock (24/7) which means our price is always updated with CMC prices.
Company may terminate any Transaction for payment that was declined for any reason. If possible, in the
event of termination of any Transaction, the Company will provide you with notification to that regard.
The Fee as displayed on the Website, will be applicable to each Transaction you execute using the Services. The
applicable Fee will be displayed prior to completing each Transaction. Company reserves the right to make
adjustments to its Fees at any time as appearing on each Transaction.
Successful transactions are subject to a 7% transaction fee.
You acknowledge that Transactions executed are non-cancelable and non- refundable and you cannot change
or reverse any Transaction which has completed or which is currently pending.
Notwithstanding the abovementioned, the Company may try to comply with a request from you to cancel a
Transaction on your Account if Company determines the cancellation is possible, all subject to Company’s sole
discretion and you will have no complaints or demands whatsoever.
9. PAYMENT SERVICE PROVIDERS
You acknowledge that Company may, subject to Company’s sole discretion, use third-party payment processing
service providers to process any local currency payment between you and Company, including but not limited
to payments in relation to your use of the Services and any Transaction executed by you. In such cases, you
confirm that Company will provide certain information and/or documentation about you, including with
respect to a Transaction executed by you as needed to complete the Transaction or as required under any
inquiry or in the event of detection of fraud or suspicion of such.
10. RISKS
Exchanging goods or products, real or virtual, as well as Digital Currency involves significant risks. Prices can
fluctuate at any given time. Due to such fluctuations, your assets may increase or lose value, or even become
worthless at any given moment. There is an inherent risk that losses will occur as a result of buying, selling or
exchanging anything on a market.
Digital Currency exchanging has additional and special risks not generally shared with official currencies. Unlike
most currencies, which are backed by governments or other legal entities, or by commodities such as gold or
silver, Digital Currency is a unique kind of “fiat money”, backed by technology and trust. No central bank will
take corrective measures to protect the value of the Digital Currency.
Instead, Digital Currency is an unregulated worldwide and autonomous network of currency, for firms and
individuals to take part in. Digital Currency relies on peer-to-peer networking and cryptography to maintain its
integrity.
Digital Currency exchanging is most likely susceptible to irrational (or rational) "bubbles", which could collapse.
For example, such collapse can be as a result of unexpected governmental changes, technical problems,
hackers, software developers imposed changes, the creation of superior and/or competing alternative
currencies, and other additional risks that we have not foreseen or identified in our Terms.
Before using the Services for the purpose of purchasing, exchanging and/or exchanging Digital Currency, you
should carefully assess whether your financial standing and tolerance for risk are suitable for such purchasing
and exchanging.
11. FINANCIAL ADVICE
For the avoidance of doubt, Company does not provide any investment advice in connection with the Services
contemplated by these Terms of Use. We may provide information on the price, range, volatility of Digital
Currency and events that have affected the price of Digital Currency but this is not considered investment
advice and should not be construed as such. Any decision to purchase or sell Digital Currency is your exclusive
12. THIRD PARTY'S LINKS
To the extent that the Services contain links to outside services and resources, as well as other crypto-currency
exchange markets, the Company does not control the availability and content of those outside services and
resources. Any concerns regarding any such service or resource, or any link to it, should be directed to such
particular service or resource provider. Links are provided only as an informational resource, simply as a service
and only for your convenience. The Company is not responsible or liable for such links and/or content. Should
you leave the Services via a link contained herein or therein and/or view content that is not provided by us, you
do so at your own risk and the Company shall not be responsible or liable for damages or losses caused in
connection therewith. In as much as you are redirected to linked sites, applications and content, we
recommend you to carefully read and abide by the terms of use and privacy policies of such applications, sites
and content.
Some of the content and materials available through the Services may be provided by third parties. No
reference made in the Services to any specific commercial product, process, stock exchange market, or service
(or provider of such product, process or service) other than such products, processes, or services of the
Company, constitute or imply an endorsement, recommendation or favoring by the Company.
Any opinions, advice, statements, content, services, offers or other information expressed or made available by
such third parties, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect
those of the Company and the Company does not endorse, promote, solicit or recommend them in any way.
The Company makes no warranties or representations as to, and shall have no liability for, any of the foregoing.
13. OWNERSHIP OF PROPRIETARY RIGHTS
All the Intellectual Property Rights (as defined below) evidenced by or embodied in and/or
attached/connected/related to the Services, including without limitation any underlying software, platforms,
algorithms, technology, application and website design, any information, services, texts, files, sound, music,
videos, various applications, social graphs, organization, structure, specifications, application "look and feel",
features and related content that may be created in connection with the use of or registration to the Services,
any modifications, enhancements, derivatives thereof and all Intellectual Property Rights related thereto
("Company IPR") are the property of the Company and/or its respective affiliates and/or the Company's
information providers, advertisers and other licensors, which retain all right, title and interest in connection
therewith.
Other than the limited license set forth in Section 2 above, no transfer or grant of any rights is made or is to be
implied by any provision of these Terms or by any other provision contained in the Services with respect to the
Company IPR or otherwise.
"Intellectual Property Rights" means any and all worldwide, whether registered or not (a) rights associated
with works of authorship, designs and photography including copyrights, copyrights applications' copyright
restrictions, mask work rights, mask work applications and mask work registrations; (b) trademarks, service
marks, domain names, logos, trade names, trade dress and goodwill rights; (c) patents, patent applications and
industrial designs; (d) rights analogous to those set forth herein and any other proprietary rights relating to
intangible property; (e) divisions, continuations, renewals, reissues and extensions of the foregoing (as
applicable) now existing or hereafter filed, issued, or acquired.
14. MONEY LAUNDERING
The Company does not tolerate money laundering and supports the fight against money launderers. The
Company follows the guidelines set by the UK’s Joint Money Laundering Steering Group. The UK is a full
member of the Financial Action Task Force (FATF), the intergovernmental body whose purpose is to combat
money laundering and terrorist financing. Money laundering occurs when funds from an illegal/criminal activity
are moved through the financial system in such a way as to make it appear that the funds have come from
legitimate sources. International Anti-Money Laundering requires financial services institutions to be aware of
potential money laundering abuses that could occur in a customer Account and implement a compliance
program to deter, detect and report potentially suspicious activity. Policies and guidelines have been
implemented to protect the Company and its clients.
The Company now has policies in place to deter people from laundering money. These policies include:
ensuring clients have valid proof of identification;
maintaining records of identification information;
determining that clients are not known or suspected terrorists by checking their names against lists of
known or suspected terrorists;
informing clients that the information they provide may be used to verify their identity
closely following clients’ money transactions
Not accepting cash, money orders, third party transactions, exchange houses transfers or Western
Union transfers.
For questions/comments regarding these policies and/or guidelines, please contact us
15. PRIVACY
Our privacy practices are governed by the Company's privacy policy, the most updated copy of which can be
found at the privacy policy available with this App ("Privacy Policy").
16. DISCLAIMER
YOU AGREE THAT YOUR USE OF THE SERVICES AND/OR THE COMPANY IPR SHALL BE AT YOUR SOLE RISK. THE
SERVICES, INCLUDING, WITHOUT LIMITATION, COMPANY IPR ARE PROVIDED "AS IS" AND WITHOUT
WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT
TO APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, AND FITNESS FOR
A PARTICULAR PURPOSE.
THE COMPANY DOES NOT WARRANT THAT THE COMPANY IPR AND/OR SERVICES WILL BE UNINTERRUPTED OR
ERROR-FREE, OR THAT THESE SERVICES OR THE SERVER(S) THAT MAKES THESE SERVICES AVAILABLE ARE FREE
OF VIRUSES OR OTHER HARMFUL COMPONENTS.
THE COMAPNY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS
OF THE USE OF THE COMPANY IPR OR SERVICES IN TERMS OF THEIR CORRECTNESS, USEFULNESS, ACCURACY,
RELIABILITY, OR OTHERWISE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS YOU BELIEVE ARE
NECESSARY OR ADVISABLE TO PROTECT YOURSELF AGAINST ANY CLAIM, DAMAGE, LOSS OR HAZARD THAT
MAY ARISE BY VIRTUE OF YOUR USE OF OR RELIANCE UPON THE SERVICES AND/OR ANY OF THE COMPANY IPR.
COMPANY DOES NOT GUARANTEE ANY PROFIT FROM ANY TRANSACTIONS OR ANY OTHER ACTIVITY
ASSOCIATED WITH THE SERVICES AND/OR THE WEBSITE. IN LIGHT OF THE RISKS ABOVEMENTIONED IN
SECTION 6, WHICH ARE NOT A COMPREHENSIVE LIST, YOU SHOULD CAREFULLY CONSIDER IF HOLDING DIGITAL
CURRENCY IS SUITABLE FOR YOU DEPENDING ON YOUR FINANCIAL CIRCUMSTANCES.
YOUR USE THE SERVICES AND THE WEBSITE ARE AT YOUR OWN RISK AND THE COMPANY SHALL NOT BE
RESPONSIBLE FOR ANY DAMAGES OR LOSSES OF ANY KIND THAT YOU SHALL MAY INCUR AS A RESULT OF
MODIFICATIONS AND ENHANCEMENT AND THE TERMINATION AND OR SUSPENSION AND/OR
DISCONTINUATION OF THE WEBSITE OR ANY OF THE SERVICES. THE COMPANY SHALL NOT BE RESPONSIBLE
FOR ANY DAMAGES OR LOSSES YOU MAY SUFFER AS A RESULT OF YOUR USE OR RELIANCE ON THE CONTENT
OF ANY WEBSITE TO WHICH LINKS APPEAR ON THE WEBSITE. ANY THIRD-PARTY LINKS, SERVICES, RESOURCES
AND INFORMATION THAT WE PROVIDE ON OR MAKE AVAILABLE THROUGH THE WEBSITE ARE NOT
CONTROLLED BY US. WE MAKE NO WARRANTIES REGARDING SUCH THIRD-PARTY SERVICES, RESOURCES AND
INFORMATION, AND WE WILL NOT BE LIABLE FOR YOUR USE OF OR RELIANCE ON SUCH THIRD-PARTY
SERVICES, RESOURCES OR INFORMATION.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES. ACCORDINGLY,
SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
17. LIMITATION OF LIABILITY
TO THE MAXIMUM PERMITTED UNDER LAW, UNDER NO CIRCUMSTANCES WHATSOEVER WILL THE
COMPANY AND/OR ITS AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS,
LICENSORS, SUBCONTRACTORS AND SUPPLIERS BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER ANY LEGAL THEORY, WHETHER CONTRACT,
TORT OR OTHERWISE, FOR ANY DIRECT, COMPENSATORY, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
INCLUDING, BUT NOT LIMITED TO, ANY LOST PROFITS AND LOST BUSINESS OPPORTUNITIES, BUSINESS
INTERRUPTION, REVENUE, INCOME, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, SPECIAL,
EXEMPLARY, OR PUNITIVE DAMAGES THAT RESULT FROM OR RELATE IN ANY MANNER WHATSOEVER, TO
YOUR USE OF THE SERVICES AND/OR THE COMPANY IPR, OR RELIANCE ON ANY OF SERVICES AND/OR
THE COMPANY IPR, OR TO ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, SECURITY BREACHES, OR ANY
OTHER FAILURE TO PERFORM BY THE COMPANY.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
YOU RECOGNIZE AND AGREE THAT THE WARRANTY DISCLAIMERS AND LIABILITY AND REMEDY LIMITATIONS IN
THESE TERMS ARE MATERIAL BARGAINED FOR BASIS OF THESE TERMS AND THAT THEY HAVE BEEN TAKEN
INTO ACCOUNT AND REFLECTED IN THE DECISION BY YOU TO ENTER INTO THESE TERMS.
18. INDEMNIFICATION
You agree to defend, indemnify and hold the Company and anyone on its behalf, including but not limited to,
all of its owners, managers, officers, affiliates, employees, agents, licensors and suppliers harmless from and
against any and all losses, expenses, liabilities, costs, claims, demands, damages (including reasonable
attorneys' fees, expert fees' and other reasonable costs of litigation) arising from, incurred as a result of, or in
any manner related to: (i) any use of your Account and/or your use of the Services; (ii) your violation of any
third party right, including, without limitation, any copyright, property, or privacy right; (iii) any breach of these
Terms.
19. TERMINATION
We may terminate these Terms and/or suspend your right to access or use any portion or all of the Services
and/or the Company IPR immediately (including, without limitation, the license set forth in Section 2 above), at
our sole discretion and without notice. Upon termination, you shall immediately cease using the Services
and/or the Company IPR, pay us any applicable Fees and payments (if any) due as of termination and the
following Sections shall survive: 1, 3, 9-23.
Without derogating from any other right and remedy provided to the Company under law and/or these Terms,
the Company reserves the right to limit or revoke your license and access to and/or use of the Services and/or
the Company IPR in its sole discretion, at any time, and for any reason, including, but not limited to technical
difficulties or violation of these Terms. Except for the withdrawal of accumulated funds, you will not be entitled
to any remedy for discontinuing the services, all subject to Company's sole discretion and applicable laws and
regulations. If you have more than one Account, the Company may terminate all of your Accounts. If your
license to use the Services expires or is terminated, the Company may, without notice, delete or deny you
access to any of the Company IPR and/or Services or metadata that may remain in its possession or control.
You or we may terminate your Account and services of this Website at any time, for any reason or for no
reason. To cancel your services, please contact us at [email protected]
20. DISPUTE POLICY
The parties will attempt in good faith to negotiate a settlement to any claim or dispute between them arising
out of or in connection with the Terns. If the parties fail to agree upon terms of the settlement, either side may
submit the dispute to confidential arbitration proceedings by a sole arbitrator under the ICC ADR Rules, whose
decision shall be final and binding. The arbitration proceedings shall be conducted in English, in Estonia or
another place agreed by parties. Without derogating of the provisions above, this clause explicitly sets
exclusive jurisdiction to said arbitration process, and neither party shall be entitled to submit any dispute to the
courts of its domicile which contradicts said arbitration process.
21. COMPLAINTS
The Company maintains effective and transparent procedures for reasonable prompt complaint handling for
existing and potential retail clients, and we keep records of complaints and measures taken for complaint
resolution. The purpose of this procedure is to ensure fair and consistent dealing with client complaints while
striving to provide the highest level of customer service.
If you wish to file any complaint, please contact us at: [email protected]
22. KYC (Know Your Client) Policy
Know your client policies have become increasingly important worldwide lately, especially among banks and
other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist
activity.
YouBuyCoins holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any
fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in
these accounts will be forfeited.
Prevention:
YouBuyCoins aims to ensure the integrity of any sensitive data it obtains, such as your account information and
the transactions you make, using a variety of security measures and fraud controls. Securing your electronic
transactions requires us to be provided with certain data from you, including your preferred deposit method.
When you deposit funds we will require the following documents
A copy of your valid passport with the signature page
Copies of your credit cards, used to make the deposit (Front side with only the 4 last digits visible, back
side with the CVV covered).
A copy of a recent utility bill in your name and address
A signed purchase history of your online transactions
If you have any questions please don’t hesitate to contact our customer support: [email protected]
When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in
order to avoid any delays in processing your transactions. We require the receipt of all the necessary
documents prior to making any cash transactions to your benefit.
Some circumstances may require us to request these documents before allowing any other activities in your
account, such as deposits or trades.
Please note that if we will not receive the required documents on file, your pending withdrawals will be
cancelled and credited back to your trading account. We will notify you of such event via our system.
How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then send
it to us via mail to [email protected]
How do I know my documents are safe with you?
YouBuyCoins holds the security of documentation at highest priority, and treats all documents it receives with
utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of
encryption at every step of the review process.
We thank you for your cooperation in helping us make YouBuyCoins a safer place to trade.
23. GENERAL
(i) These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to
the principles of conflict of law therein. The parties consent to the exclusive jurisdiction of the courts of
Estonia. The application of the United Nations Convention of Contracts for the International Sale of Goods or
other international laws is expressly excluded; (ii) if any provision of these Terms is held to be unenforceable,
such provision shall be reformed only to the extent necessary to make it enforceable and if such provision is
determined to be invalid or unenforceable nonetheless, the provision shall be deemed to be severable from
the remainder of these Terms and shall not cause the invalidity or unenforceability of the remainder of these
Terms; (iii) You acknowledge and agree that the Company has the right, at any time and for any reason, to
redesign or modify the Company IPR and other elements of the Services or any part thereof; (iv) this is the
entire agreement between you and the Company regarding the subject matter herein; (v) the Company may
assign these Terms, in whole or in part, in its sole discretion. You are not entitled to assign or otherwise
transfer the Terms, or any of your rights or obligations thereunder, to any third party without the prior written
consent of the Company. Any unauthorized assignment will be void and of no force or effect; (vi) nothing in
these Terms shall be considered as granting any rights to third parties towards the Company; (vii) the failure of
either party to enforce any rights granted hereunder or to take action against the other party in the event of
any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or
subsequent actions in the event of future breaches; (viii) all waivers must be in writing. Any waiver or failure to
enforce any provision of these Terms on one occasion will not be deemed a waiver of any other provision or of
such provision on any other occasion; (ix) any cause of action arising out of or related to the service must
commence within one (1) year after the cause of action accrues, otherwise, such cause of action is
permanently barred.
If you have any further questions or require further clarification, please contact us by sending an e-mail
Last updated January 2020.