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This article was downloaded by [Case Western Reserve University]On 15 October 2014 At 0647Publisher RoutledgeInforma Ltd Registered in England and Wales Registered Number 1072954 Registeredoffice Mortimer House 37-41 Mortimer Street London W1T 3JH UK
The International Journal of HumanResource ManagementPublication details including instructions for authors andsubscription informationhttpwwwtandfonlinecomloirijh20
Test of a multidimensional modellinking applicant work experience andrecruiters inferences about applicantcompetenciesYin-Mei Huanga Chien-Cheng Chenb amp Shin-Yu Laiba Department of Business Administration Tunghai UniversityTaichung City Taiwanb Department of Business Management National Taipei Universityof Technology Taipei City TaiwanPublished online 03 Apr 2013
To cite this article Yin-Mei Huang Chien-Cheng Chen amp Shin-Yu Lai (2013) Test of amultidimensional model linking applicant work experience and recruiters inferences aboutapplicant competencies The International Journal of Human Resource Management 24193613-3629 DOI 101080095851922013777935
To link to this article httpdxdoiorg101080095851922013777935
PLEASE SCROLL DOWN FOR ARTICLE
Taylor amp Francis makes every effort to ensure the accuracy of all the information (theldquoContentrdquo) contained in the publications on our platform However Taylor amp Francisour agents and our licensors make no representations or warranties whatsoever as tothe accuracy completeness or suitability for any purpose of the Content Any opinionsand views expressed in this publication are the opinions and views of the authorsand are not the views of or endorsed by Taylor amp Francis The accuracy of the Contentshould not be relied upon and should be independently verified with primary sourcesof information Taylor and Francis shall not be liable for any losses actions claimsproceedings demands costs expenses damages and other liabilities whatsoeveror howsoever caused arising directly or indirectly in connection with in relation to orarising out of the use of the Content
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Conditions of access and use can be found at httpwwwtandfonlinecompageterms-and-conditions
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The International Journal of Human Resource Management 2013
Vol 24 No 19 3613ndash3629 httpdxdoiorg101080095851922013777935
Test of a multidimensional model linking applicant work experience and recruitersrsquo inferences about applicant competencies
Yin-Mei Huanga Chien-Cheng Chenb and Shin-Yu Laib
aDepartment of Business Administration Tunghai University Taichung City Taiwan bDepartment of Business Management National Taipei University of Technology Taipei City Taiwan
Previous research have shown that applicantsrsquo work-experience information influences recruitersrsquo hiring recommendations This study extends previous research by proposing and testing the relationship between applicantsrsquo work-experience dimensions (ie job tenure job breadth leadership experience and challenging job experience) and recruitersrsquo perceptions of applicantsrsquo job competencies (ie professional knowledge interpersonal skills general mental ability and trait conscientiousness) Results from a policy-capturing experiment partially support our hypotheses and show that recruiters use different aspects of applicant work experience to infer different dimensions of applicant job competencies
Keywords general mental ability job competency personnel selection trait conscientiousness work experience
Introduction
Work experience which refers to lsquoevents that are experienced by an individual that relate
to the performance of some jobrsquo (Quinones Ford and Teachout 1995 p 890) constitutes
some of the most important resume information with which recruiters can judge whether
an applicant is suitable for an opening (Tsai Chi Huang and Hsu 2011) Most research on
work experience focus on the relationships between work experience and job performance
(ie Schmidt Hunter and Outerbridge 1986 Avery Tonidandel Griffith and Quinones
2003) ignoring the effects of work experience on recruitersrsquo judgment in the recruitment
and selection process For hiring organizations applicantsrsquo prior work experience reflects
not only the diversity of their job competencies gained from past jobs (Dokko Wilk and
Rothbard 2009) but also the content and the degree of applicantsrsquo knowledge skills
abilities and other characteristics (KSAO) (Quinones et al 1995) Thus how to interpret
and draw inferences about applicantsrsquo resume-based work experience are two vital tasks
for recruiters
It is also argued that lsquoexperience should reflect the challenges and interactions that
accrue above and beyond what is acquired through simple continued practicersquo (Tesluk and
Jocobs 1998 p 325) We can better understand the construct of work experience by
conceptualizing it as consisting of qualitative and quantitative components that capture the
work-related events experienced by an individual such as performance and achievement
at work (Quinones et al 1995 Tesluk and Jocobs 1998) However most research on the
effects of work experience has concerned mainly job tenure which refers to the number of
years within the prior and current job or organization (Ford Quinones Sego and Sorra
1992) This approach to operationalizing work experience lsquoignores the fact that
individuals with equal amounts of tenure in the same job can differ considerably with
Corresponding author Email ccchenntutedutw
q 2013 Taylor amp Francis
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3614 Y-M Huang et al
respect to the content quality and breadth of their experiencesrsquo (De Pater Van Vianen
Bechtoldt and Klehe 2009 p 298) and ignores important events that accrue over a career
and that include opportunities to perform tasks or duties (Ford et al 1992) as well as the
nature or quality of specific experiences (DuBois and McKee 1994 Quinones et al 1995)
Researchers have been overlooking the importance of the other aspects of work
experience such as job breadth which can be defined as the types of jobs an individual has
performed (Quinones et al 1995) and the qualitative aspects of work experience such
as leader experience (Bray and Howard 1983 McCauley 1986) and challenging job
experience (De Pater et al 2009)
The present study follows Quinones et al (1995) and Tesluk and Jacobs (1998) by
simultaneously examining the effects of the quantitative components (ie tenure and job
breadth) and the qualitative components (ie leadership job experience and challenging
job experience) of work experience on recruitersrsquo evaluation of applicantsrsquo KSAO
including professional knowledge interpersonal skills general mental ability (GMA) and
conscientiousness Chen Huang and Leersquos (2011) study was one of the few studies to
examine the effects of applicant work experience on recruitersrsquo evaluation of KSAO
Researchers found that applicant work experience can predict recruitersrsquo perceptions of
applicantsrsquo job-related knowledge Although Chen et al (2011) addressed a similar
research problem the present study extends their work in three ways First in contrast to
the work of Chen et al (2011) which relies on a cross-sectional design for data collection
the present study uses an experimental design that might enhance our ability to make
causal inferences about the hypothesized relationships discussed herein Second whereas
Chen et al (2011) examined the extent of applicantsrsquo reported work experience the
current study examines the content of applicantsrsquo work experience We believe that this
study which examines the content of work-experience information can yield stronger
insights into the complex nature of recruitersrsquo decision-making processes than studies that
examine the amount of work-experience information (as in Chen et al 2011) Thus by
answering questions regarding the lsquowhatrsquo aspects of the underlying theory building
(Whetten 1989) our study may help strengthen the fieldrsquos understanding of the effects that
applicant work experience has on recruiter judgment Third in contrast to the scholarship
of Chen et al (2011) which treats work experience as a one-dimensional construct the
current study examines the multidimensional content of job experience (ie job tenure job
breadth leader experience and challenging job experience) and thus can help clarify the
importance of different experience-oriented aspects relative to recruitersrsquo prescreening
judgments about applicantsrsquo qualifications
Theory and hypotheses
The effects of applicant work experience on recruitersrsquo perceived KSAO
Work experience has served as a useful cue for inferring onersquos job competencies because it
can be conceived of as a proxy for someonersquos level of knowledge skills and expertise
(Becker 1975) Attribution theory (Heider 1958 Fiske and Taylor 1991) and signaling
theory (Spence 1973 Bird and Smith 2005) can provide a theoretical foundation for
discussing how applicantsrsquo work experience may affect recruitersrsquo perceptions of
applicantsrsquo job competencies Attribution theory posits that people rely on certain
informational cues in order to determine whether internal (dispositional) or external
(situational) factors can help explain the causes of a behavior Signaling theory also suggests
that people draw an inference based on available information when they either have
incomplete data or feel uncertainty toward the target of interest To predict applicantsrsquo
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The International Journal of Human Resource Management 3615
employability recruiters will rely on signals that is on observable characteristics (eg work
experience) that are under applicantsrsquo discretion and that reflect their capacities and talents
Therefore when reviewing applicantsrsquo resumes recruiters will search for informational
cues and signals from applicantsrsquo prior experiences in order to draw inferences about
applicantsrsquo KSAO and then evaluate applicant employability (De Pater et al 2009) In the
following section we will illustrate the effects of different aspects of work experience on
recruitersrsquo perceptions of specific KSAO involving job-related knowledge interpersonal
skills GMA and conscientiousness and we will present these illustrations by providing both
theoretical and empirical arguments
The effects of work experience on perceived job-related knowledge
Attribution theory suggests that when examining other peoplersquos behavior one is always
intent to know why they did what they did According to attribution theory during the
selection process recruiters intensively search for specific information that could help
them infer applicantsrsquo job-related knowledge requisite for filling the given job vacancy
Job-related knowledge concerns the extent (or depth) to which job applicants understand
similar tasks Individuals with high job-related knowledge are proficient and effective in
performing similar tasks It is believed that longer tenure can confer on a person valuable
knowledge applicable to a current work context (Schmidt et al 1986) By performing work
for a long time individuals can strengthen their understanding of work procedures and
know-how Results of Dokko et al (2009) and Schmidt et al (1986) suggest that prior job
tenure is positively related to job-related knowledge Therefore recruiters may link tenure
with job-related knowledge because job tenure reflects the expertise with which applicants
have handled work affairs in the past (Chen et al 2011) moreover recruiters may be more
likely to recommend long-tenure applicants than short-tenure applicants for assignment to
positions requiring significant job-related knowledge
Individuals with more leadership experience are expected to be good at dealing with
complex and stressful tasks (Avery et al 2003) When facing problems at work leaders
have to handle information and find solutions quickly and correctly Consequently leaders
have many opportunities to learn improve and accumulate job-related knowledge (Fiedler
1970) Therefore we expect that recruiters will perceive applicants experienced in
leadership as sufficiently knowledgeable and proficient for a given job Thus recruiters will
perceive applicants equipped with strong leadership experience as possessing higher job-
related knowledge than applicants equipped with relatively little leadership experience
Challenging job experiences refer to lsquowork activities for which existing tactics and
routines are inadequate and that require new ways of dealing with work situationsrsquo (De
Pater et al 2009 p 299) Because challenging job experiences encompass relatively
difficult and complex activities individuals who perform them should possess significant
job-related knowledge A job applicant who had challenging responsibilities at previous
jobs can consequently give recruiters the impression that he or she had impressed prior
supervisors as being able to solve intimidating difficulties (De Pater et al 2009) In short
individualsrsquo performance of challenging jobs can be conceived of as a signal indicating
individualsrsquo levels of job-related knowledge (Humphrey 1985) When an applicant has
many challenging job experiences he or she will be regarded as well qualified because
these experiences can develop and accumulate much job-related knowledge and knowshy
how Thus recruiters will likely perceive applicants who possess significantly challenging
job experience as having greater job-related knowledge than applicants who possess
relatively little challenging job experience
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3616 Y-M Huang et al
Taken together according to attribution theory recruiters may use applicantsrsquo work-
experience dimensions of job tenure leadership experience and challenging job
experience to form causal judgments regarding whether applicants possess sufficient job-
related knowledge (Heider 1958 Fiske and Taylor 1991) Thus the following hypothesis
is proposed
Hypothesis 1 Job tenure leadership experience and challenging job experience will be
the most important components of work experience when recruiters
judge the extent of applicantsrsquo job-related knowledge
The effects of work experience on perceived interpersonal skills
Interpersonal skills are the lubricant of social and work relationships helping employees
adequately enact key behaviors in interactive social contexts (Meichenbaum Bulter and
Gruson 1981) Researchers have been paying more and more attention to the selection
processes for applicants with interpersonal skills thus interpersonal skills have become a
common criterion in recruitersrsquo prescreening of applicants (Cascio 1995) We expect that
applicantsrsquo leadership experiences are an important cue in recruitersrsquo efforts to make
accurate inferences concerning the applicantsrsquo interpersonal skills Leaders are required to
manage and cooperate with subordinates and other work teams inside and outside
organizations and therefore need substantive interpersonal skills to construct and maintain
high-quality communications and relationships (McCauley Rudeman Ohlott and Morrow
1994) Leaders have more opportunities to learn interpersonal skills than their
subordinates because the former have to interact with members smoothly and peacefully
so as to accumulate social capital that is beneficial to the leadership tasks at hand
(Hochwarter Witt Treadway and Ferris 2006) Because individuals with many leadership
experiences give the impression that they have frequently resolved interpersonal problems
at prior workplaces recruiters would likely regard these individuals as skillful at crafting
and preserving effective interpersonal relationships Thus we expect that recruiters
perceive applicants equipped with considerable leadership experience as having higher
interpersonal skills than applicants equipped with little leadership experience According
to attribution theory (Heider 1958 Fiske and Taylor 1991) recruiters who read about the
work-experience information listed on an applicantrsquos resume would make causal inference
about the applicantrsquos job-related skills including interpersonal skills Recruiters may use
applicantsrsquo leadership experience to draw conclusions about whether applicants possess
high levels of interpersonal skills We propose the following hypothesis in this regard
Hypothesis 2 Leadership experience will be the most important component of work
experience when recruiters judge the extent of applicantsrsquo interpersonal
skills
The effects of work experience on perceived GMA
GMA refers to overall intelligence or cognitive ability determining whether individuals
can get and make use of important knowledge systematically GMA is vital for individualsrsquo
detection and resolution of problems at work (Behling 1998) Also GMA concerns the
multiple and various aptitudes and cognitive abilities possessed by job applicants (Hunter
and Hunter 1984) Those with high GMA are bright quick to solve different problems and
quick to learn new skills (Dunn Mount Barrick and Ones 1995) Thus recruiters will want
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The International Journal of Human Resource Management 3617
to select applicants with high GMA because they are smarter cleverer and have greater
problem-solving competency than applicants with low GMA Job breadth is the amount of
jobs individuals have experienced reflecting the diversity of job contents (Ford et al
1992) Changing jobs is often accompanied by a need to demonstrate onersquos capacity to be
effective in the new role (McCauley et al 1994) Through several career transitions
individuals gain opportunities to develop personal competence by quickly learning various
skills and problem-solving abilities in order to cope with new obstacles (McCauley
Eastman and Ohlott 1995) Applicants who report that they have performed various types
of jobs exhibit an openness to experience and an able interest in expanding and enriching
knowledge bases through job transition (Borman Hanson Oppler Pulakos and White
1993) These applicants may have high GMA in implementing various job-related tasks
because workers who perform various jobs effectively need high GMA to absorb and
implement the varied knowledge and abilities associated with the jobs (Hunter and Hunter
1984) Thus we expect that recruiters will attribute applicantsrsquo job breadth to their
GMA and perceive applicants equipped with various job experiences as having relatively
high GMA
In addition individuals with considerable leadership experience may be regarded as
individuals who possess high levels of GMA The responsibilities associated with
leadership positions in workplaces are highly difficult and complex requiring that the
person occupying the position possess a high degree of GMA so that he or she can learn
and deal with related work affairs quickly and efficiently (Hunter and Hunter 1984) Van
Iddekinge Ferris and Heffner (2009) argued that lsquoleaders often are required to gather
integrate and interpret large amounts of information and then make sound decisions on
the basis of that information Thus it is reasonable to expect that cognitive ability is
positively related to how leaders perform rsquo (p 469) Under this condition a reasonable
assumption is that individuals who hold leadership jobs should have cognitive abilities
sufficient to the task of overcoming obstacles and challenges at work Thus we expect
that applicants equipped with significant leadership experiences will give recruiters
the impression of possessing higher levels of GMA than applicants who lack such
experiences
Moreover it has been argued that lsquotaking up challenging tasks will require one to
develop and apply new skills and procedures instead of relying on known routinesrsquo (De
Pater et al 2009 p 316) Because of the difficulties and complexity inherent in challenging
jobs individuals who are assigned these jobs have to learn and develop new knowledge and
skills (Tesluk and Jacobs 1998) Because challenging tasks encompass the types of activities
also performed at higher-level jobs people with challenging job experiences give the
impression of being able to effectively perform the tasks associated with these higher-level
jobs (De Pater et al 2009) Therefore we expect that prior challenging job experiences
possessed by applicants may signal their possession of sufficient GMA in dealing with
job-related difficulties because the applicants have effectively handled challenges in prior
experiences
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
when recruiters use applicantsrsquo work experience as the initial screening criteria there is an
implied assumption that applicantsrsquo work experience is linked to job-relevant attributions
including GMA which is important for job success Recruiters may use applicantsrsquo work-
experience dimensions of job breadth leadership experience and challenging job
experience to draw conclusions about whether applicants possess high GMA Thus the
following hypothesis is proposed
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3618 Y-M Huang et al
Hypothesis 3 Job breadth leadership experience and challenging job experience will
be the most important components of work experience when recruiters
judge the extent of applicantsrsquo GMA
The effects of work experience on perceived conscientiousness
Research has suggested that the personality trait of conscientiousness is a vital predictor
of job performance (Barrick and Mount 1991) Individuals with high conscientiousness
are generally considered to be responsible organized serious and willing to work hard to
attain goals (Goldberg 1990) In the context of personnel selection the conscientious
personality is expected to be among the most critical competencies that lsquoa well-qualified
applicantrsquo should have (Dunn et al 1995) Because leaders should take full responsibility
for planning organizing leading and controlling and spend time and effort on integrating
and implementing work affairs leadership experience may be attributed to achievement-
oriented characteristics (Zaccaro Kemp and Bader 2004) In addition employees
with high conscientiousness are achievement-oriented and promote task performance
and therefore are more likely to be promoted to a managerial position (Conger and
Fulmer 2003) Therefore in the context of employee selection recruiters may link
applicantsrsquo leadership experience to their personality of conscientiousness because
most employees who are assigned to leadership positions are highly conscientious
In addition employees who embrace assigned challenging tasks signal their
willingness not only to exert effort (Van Scotter Motowidlo and Cross 2000) but also to
develop a wide range of abilities knowledge and values that strengthen the likelihood of
effective task execution (London 2002) De Pater et al (2009) stated that the more time
employees spend on challenging tasks the more they signal their desire and ability to
handle significant responsibilities In the context of recruitment applicants who have been
assigned significantly challenging jobs are more likely than other applicants to impress
recruiters as being effortful and achievement-oriented In other words recruiters will
attribute challenging job experience to the personality trait of conscientiousness
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
recruiters not only take into account content of the job being filled but also infer
personality trait of conscientiousness that would aid applicants in performing their
jobs Recruiters may use applicantsrsquo work-experience dimensions of leadership experience
and challenging job experience to form causal judgments regarding whether applicants are
high in conscientiousness Thus the following hypothesis is proposed
Hypothesis 4 Leadership experience and challenging experiences will be the most
important components of work experience when recruiters judge the
extent of applicantsrsquo trait of conscientiousness
Method
Participants
Our participants comprised 41 professionals or human resource managers from the
high-tech manufacturing industry (71) the financial industry (12) the service
industry (10) and others (7) All the managers had acquired experience of
reviewing resumes and had undergone training in how to conduct employment
interviews Of the 41 managers 23 (561) were male and the mean age was 3493
years
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The International Journal of Human Resource Management 3619
Procedure
We conducted policy-capturing analyses to identify the participantsrsquo decision-making
processes or policies with regard to evaluating the suitability of hypothetical job
applicants To avoid the potential problem of respondentsrsquo lsquosocial desirabilityrsquo (Arnold
and Feldman 1981) we did not disclose the true objectives of this study to the
participants we simply told them that the purpose of this study was to identify factors that
determined resume-screening recruitersrsquo perceptions Moreover the participants were
promised that we would ensure their privacy by keeping all responses anonymous Upon
arriving at the study site each participant was led into a laboratory and received an
information packet that included a job description concerning a marketing specialist a
series of 16 resumes where each resume described an applicant with four work-experience
dimensions (ie job tenure job breadth leadership experience and challenging job
experience) and 16 corresponding questionnaires about the participantsrsquo perceptions of
each applicantrsquos KSAO (ie job-related knowledge interpersonal skills GMA and
conscientiousness) The job position (ie a marketing specialist) and the gender and age of
the applicant shown in the resume were identical from one resume to the next Each work-
experience dimension had a high level and a low level With four work-experience
dimensions at two levels each we adopted a 2 pound 2 pound 2 pound 2 design resulting in 16
resumes The resumes surfaced in a random order and each work-experience dimension
surfaced randomly within each resume Table 1 shows the high and low conditions of each
factor Participants were asked to familiarize themselves with their roles as recruiters the
given job description and the job candidatesrsquo resume information After reading each
resume participants reported their ratings of each hypothesized applicantrsquos KSAO
The instructions also directed participants to answer completely all the questions about
one resume before moving on to the next During the actual experiment we waited
outside the laboratory and did not disturb the participants After completing all the 16
questionnaires participants underwent a debriefing and received a gift worth US$3 for
their participation
Table 1 Policy-capturing variables and levels
Job tenure High I have held marketing-related jobs for eight years Low I have held marketing-related jobs for one year
Job breadth High I have held many jobs such as general-affairs department specialist marketing specialist human resource specialist customer service clerk accounting specialist and web design specialist Low I have held jobs such as marketing specialist and product marketing assistant
Leadership experience High I have been a manager for five years Low I have been a manager for half a year
Challenging job experience High I have been in charge of many challenging tasks such as simultaneously handling several projects and workgroups representing my organization during new product presentations to the public and performing activities that are highly visible to people outside our organization Low I have been responsible for routine marketing projects and have participated in new product presentations three times
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3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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06
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Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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06
47 1
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er 2
014
The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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ded
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06
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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ded
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rsity
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06
47 1
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ctob
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The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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ded
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e W
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06
47 1
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014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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06
47 1
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ctob
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014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
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nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
Conditions of access and use can be found at httpwwwtandfonlinecompageterms-and-conditions
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ded
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e W
este
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rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 2013
Vol 24 No 19 3613ndash3629 httpdxdoiorg101080095851922013777935
Test of a multidimensional model linking applicant work experience and recruitersrsquo inferences about applicant competencies
Yin-Mei Huanga Chien-Cheng Chenb and Shin-Yu Laib
aDepartment of Business Administration Tunghai University Taichung City Taiwan bDepartment of Business Management National Taipei University of Technology Taipei City Taiwan
Previous research have shown that applicantsrsquo work-experience information influences recruitersrsquo hiring recommendations This study extends previous research by proposing and testing the relationship between applicantsrsquo work-experience dimensions (ie job tenure job breadth leadership experience and challenging job experience) and recruitersrsquo perceptions of applicantsrsquo job competencies (ie professional knowledge interpersonal skills general mental ability and trait conscientiousness) Results from a policy-capturing experiment partially support our hypotheses and show that recruiters use different aspects of applicant work experience to infer different dimensions of applicant job competencies
Keywords general mental ability job competency personnel selection trait conscientiousness work experience
Introduction
Work experience which refers to lsquoevents that are experienced by an individual that relate
to the performance of some jobrsquo (Quinones Ford and Teachout 1995 p 890) constitutes
some of the most important resume information with which recruiters can judge whether
an applicant is suitable for an opening (Tsai Chi Huang and Hsu 2011) Most research on
work experience focus on the relationships between work experience and job performance
(ie Schmidt Hunter and Outerbridge 1986 Avery Tonidandel Griffith and Quinones
2003) ignoring the effects of work experience on recruitersrsquo judgment in the recruitment
and selection process For hiring organizations applicantsrsquo prior work experience reflects
not only the diversity of their job competencies gained from past jobs (Dokko Wilk and
Rothbard 2009) but also the content and the degree of applicantsrsquo knowledge skills
abilities and other characteristics (KSAO) (Quinones et al 1995) Thus how to interpret
and draw inferences about applicantsrsquo resume-based work experience are two vital tasks
for recruiters
It is also argued that lsquoexperience should reflect the challenges and interactions that
accrue above and beyond what is acquired through simple continued practicersquo (Tesluk and
Jocobs 1998 p 325) We can better understand the construct of work experience by
conceptualizing it as consisting of qualitative and quantitative components that capture the
work-related events experienced by an individual such as performance and achievement
at work (Quinones et al 1995 Tesluk and Jocobs 1998) However most research on the
effects of work experience has concerned mainly job tenure which refers to the number of
years within the prior and current job or organization (Ford Quinones Sego and Sorra
1992) This approach to operationalizing work experience lsquoignores the fact that
individuals with equal amounts of tenure in the same job can differ considerably with
Corresponding author Email ccchenntutedutw
q 2013 Taylor amp Francis
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3614 Y-M Huang et al
respect to the content quality and breadth of their experiencesrsquo (De Pater Van Vianen
Bechtoldt and Klehe 2009 p 298) and ignores important events that accrue over a career
and that include opportunities to perform tasks or duties (Ford et al 1992) as well as the
nature or quality of specific experiences (DuBois and McKee 1994 Quinones et al 1995)
Researchers have been overlooking the importance of the other aspects of work
experience such as job breadth which can be defined as the types of jobs an individual has
performed (Quinones et al 1995) and the qualitative aspects of work experience such
as leader experience (Bray and Howard 1983 McCauley 1986) and challenging job
experience (De Pater et al 2009)
The present study follows Quinones et al (1995) and Tesluk and Jacobs (1998) by
simultaneously examining the effects of the quantitative components (ie tenure and job
breadth) and the qualitative components (ie leadership job experience and challenging
job experience) of work experience on recruitersrsquo evaluation of applicantsrsquo KSAO
including professional knowledge interpersonal skills general mental ability (GMA) and
conscientiousness Chen Huang and Leersquos (2011) study was one of the few studies to
examine the effects of applicant work experience on recruitersrsquo evaluation of KSAO
Researchers found that applicant work experience can predict recruitersrsquo perceptions of
applicantsrsquo job-related knowledge Although Chen et al (2011) addressed a similar
research problem the present study extends their work in three ways First in contrast to
the work of Chen et al (2011) which relies on a cross-sectional design for data collection
the present study uses an experimental design that might enhance our ability to make
causal inferences about the hypothesized relationships discussed herein Second whereas
Chen et al (2011) examined the extent of applicantsrsquo reported work experience the
current study examines the content of applicantsrsquo work experience We believe that this
study which examines the content of work-experience information can yield stronger
insights into the complex nature of recruitersrsquo decision-making processes than studies that
examine the amount of work-experience information (as in Chen et al 2011) Thus by
answering questions regarding the lsquowhatrsquo aspects of the underlying theory building
(Whetten 1989) our study may help strengthen the fieldrsquos understanding of the effects that
applicant work experience has on recruiter judgment Third in contrast to the scholarship
of Chen et al (2011) which treats work experience as a one-dimensional construct the
current study examines the multidimensional content of job experience (ie job tenure job
breadth leader experience and challenging job experience) and thus can help clarify the
importance of different experience-oriented aspects relative to recruitersrsquo prescreening
judgments about applicantsrsquo qualifications
Theory and hypotheses
The effects of applicant work experience on recruitersrsquo perceived KSAO
Work experience has served as a useful cue for inferring onersquos job competencies because it
can be conceived of as a proxy for someonersquos level of knowledge skills and expertise
(Becker 1975) Attribution theory (Heider 1958 Fiske and Taylor 1991) and signaling
theory (Spence 1973 Bird and Smith 2005) can provide a theoretical foundation for
discussing how applicantsrsquo work experience may affect recruitersrsquo perceptions of
applicantsrsquo job competencies Attribution theory posits that people rely on certain
informational cues in order to determine whether internal (dispositional) or external
(situational) factors can help explain the causes of a behavior Signaling theory also suggests
that people draw an inference based on available information when they either have
incomplete data or feel uncertainty toward the target of interest To predict applicantsrsquo
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The International Journal of Human Resource Management 3615
employability recruiters will rely on signals that is on observable characteristics (eg work
experience) that are under applicantsrsquo discretion and that reflect their capacities and talents
Therefore when reviewing applicantsrsquo resumes recruiters will search for informational
cues and signals from applicantsrsquo prior experiences in order to draw inferences about
applicantsrsquo KSAO and then evaluate applicant employability (De Pater et al 2009) In the
following section we will illustrate the effects of different aspects of work experience on
recruitersrsquo perceptions of specific KSAO involving job-related knowledge interpersonal
skills GMA and conscientiousness and we will present these illustrations by providing both
theoretical and empirical arguments
The effects of work experience on perceived job-related knowledge
Attribution theory suggests that when examining other peoplersquos behavior one is always
intent to know why they did what they did According to attribution theory during the
selection process recruiters intensively search for specific information that could help
them infer applicantsrsquo job-related knowledge requisite for filling the given job vacancy
Job-related knowledge concerns the extent (or depth) to which job applicants understand
similar tasks Individuals with high job-related knowledge are proficient and effective in
performing similar tasks It is believed that longer tenure can confer on a person valuable
knowledge applicable to a current work context (Schmidt et al 1986) By performing work
for a long time individuals can strengthen their understanding of work procedures and
know-how Results of Dokko et al (2009) and Schmidt et al (1986) suggest that prior job
tenure is positively related to job-related knowledge Therefore recruiters may link tenure
with job-related knowledge because job tenure reflects the expertise with which applicants
have handled work affairs in the past (Chen et al 2011) moreover recruiters may be more
likely to recommend long-tenure applicants than short-tenure applicants for assignment to
positions requiring significant job-related knowledge
Individuals with more leadership experience are expected to be good at dealing with
complex and stressful tasks (Avery et al 2003) When facing problems at work leaders
have to handle information and find solutions quickly and correctly Consequently leaders
have many opportunities to learn improve and accumulate job-related knowledge (Fiedler
1970) Therefore we expect that recruiters will perceive applicants experienced in
leadership as sufficiently knowledgeable and proficient for a given job Thus recruiters will
perceive applicants equipped with strong leadership experience as possessing higher job-
related knowledge than applicants equipped with relatively little leadership experience
Challenging job experiences refer to lsquowork activities for which existing tactics and
routines are inadequate and that require new ways of dealing with work situationsrsquo (De
Pater et al 2009 p 299) Because challenging job experiences encompass relatively
difficult and complex activities individuals who perform them should possess significant
job-related knowledge A job applicant who had challenging responsibilities at previous
jobs can consequently give recruiters the impression that he or she had impressed prior
supervisors as being able to solve intimidating difficulties (De Pater et al 2009) In short
individualsrsquo performance of challenging jobs can be conceived of as a signal indicating
individualsrsquo levels of job-related knowledge (Humphrey 1985) When an applicant has
many challenging job experiences he or she will be regarded as well qualified because
these experiences can develop and accumulate much job-related knowledge and knowshy
how Thus recruiters will likely perceive applicants who possess significantly challenging
job experience as having greater job-related knowledge than applicants who possess
relatively little challenging job experience
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3616 Y-M Huang et al
Taken together according to attribution theory recruiters may use applicantsrsquo work-
experience dimensions of job tenure leadership experience and challenging job
experience to form causal judgments regarding whether applicants possess sufficient job-
related knowledge (Heider 1958 Fiske and Taylor 1991) Thus the following hypothesis
is proposed
Hypothesis 1 Job tenure leadership experience and challenging job experience will be
the most important components of work experience when recruiters
judge the extent of applicantsrsquo job-related knowledge
The effects of work experience on perceived interpersonal skills
Interpersonal skills are the lubricant of social and work relationships helping employees
adequately enact key behaviors in interactive social contexts (Meichenbaum Bulter and
Gruson 1981) Researchers have been paying more and more attention to the selection
processes for applicants with interpersonal skills thus interpersonal skills have become a
common criterion in recruitersrsquo prescreening of applicants (Cascio 1995) We expect that
applicantsrsquo leadership experiences are an important cue in recruitersrsquo efforts to make
accurate inferences concerning the applicantsrsquo interpersonal skills Leaders are required to
manage and cooperate with subordinates and other work teams inside and outside
organizations and therefore need substantive interpersonal skills to construct and maintain
high-quality communications and relationships (McCauley Rudeman Ohlott and Morrow
1994) Leaders have more opportunities to learn interpersonal skills than their
subordinates because the former have to interact with members smoothly and peacefully
so as to accumulate social capital that is beneficial to the leadership tasks at hand
(Hochwarter Witt Treadway and Ferris 2006) Because individuals with many leadership
experiences give the impression that they have frequently resolved interpersonal problems
at prior workplaces recruiters would likely regard these individuals as skillful at crafting
and preserving effective interpersonal relationships Thus we expect that recruiters
perceive applicants equipped with considerable leadership experience as having higher
interpersonal skills than applicants equipped with little leadership experience According
to attribution theory (Heider 1958 Fiske and Taylor 1991) recruiters who read about the
work-experience information listed on an applicantrsquos resume would make causal inference
about the applicantrsquos job-related skills including interpersonal skills Recruiters may use
applicantsrsquo leadership experience to draw conclusions about whether applicants possess
high levels of interpersonal skills We propose the following hypothesis in this regard
Hypothesis 2 Leadership experience will be the most important component of work
experience when recruiters judge the extent of applicantsrsquo interpersonal
skills
The effects of work experience on perceived GMA
GMA refers to overall intelligence or cognitive ability determining whether individuals
can get and make use of important knowledge systematically GMA is vital for individualsrsquo
detection and resolution of problems at work (Behling 1998) Also GMA concerns the
multiple and various aptitudes and cognitive abilities possessed by job applicants (Hunter
and Hunter 1984) Those with high GMA are bright quick to solve different problems and
quick to learn new skills (Dunn Mount Barrick and Ones 1995) Thus recruiters will want
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The International Journal of Human Resource Management 3617
to select applicants with high GMA because they are smarter cleverer and have greater
problem-solving competency than applicants with low GMA Job breadth is the amount of
jobs individuals have experienced reflecting the diversity of job contents (Ford et al
1992) Changing jobs is often accompanied by a need to demonstrate onersquos capacity to be
effective in the new role (McCauley et al 1994) Through several career transitions
individuals gain opportunities to develop personal competence by quickly learning various
skills and problem-solving abilities in order to cope with new obstacles (McCauley
Eastman and Ohlott 1995) Applicants who report that they have performed various types
of jobs exhibit an openness to experience and an able interest in expanding and enriching
knowledge bases through job transition (Borman Hanson Oppler Pulakos and White
1993) These applicants may have high GMA in implementing various job-related tasks
because workers who perform various jobs effectively need high GMA to absorb and
implement the varied knowledge and abilities associated with the jobs (Hunter and Hunter
1984) Thus we expect that recruiters will attribute applicantsrsquo job breadth to their
GMA and perceive applicants equipped with various job experiences as having relatively
high GMA
In addition individuals with considerable leadership experience may be regarded as
individuals who possess high levels of GMA The responsibilities associated with
leadership positions in workplaces are highly difficult and complex requiring that the
person occupying the position possess a high degree of GMA so that he or she can learn
and deal with related work affairs quickly and efficiently (Hunter and Hunter 1984) Van
Iddekinge Ferris and Heffner (2009) argued that lsquoleaders often are required to gather
integrate and interpret large amounts of information and then make sound decisions on
the basis of that information Thus it is reasonable to expect that cognitive ability is
positively related to how leaders perform rsquo (p 469) Under this condition a reasonable
assumption is that individuals who hold leadership jobs should have cognitive abilities
sufficient to the task of overcoming obstacles and challenges at work Thus we expect
that applicants equipped with significant leadership experiences will give recruiters
the impression of possessing higher levels of GMA than applicants who lack such
experiences
Moreover it has been argued that lsquotaking up challenging tasks will require one to
develop and apply new skills and procedures instead of relying on known routinesrsquo (De
Pater et al 2009 p 316) Because of the difficulties and complexity inherent in challenging
jobs individuals who are assigned these jobs have to learn and develop new knowledge and
skills (Tesluk and Jacobs 1998) Because challenging tasks encompass the types of activities
also performed at higher-level jobs people with challenging job experiences give the
impression of being able to effectively perform the tasks associated with these higher-level
jobs (De Pater et al 2009) Therefore we expect that prior challenging job experiences
possessed by applicants may signal their possession of sufficient GMA in dealing with
job-related difficulties because the applicants have effectively handled challenges in prior
experiences
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
when recruiters use applicantsrsquo work experience as the initial screening criteria there is an
implied assumption that applicantsrsquo work experience is linked to job-relevant attributions
including GMA which is important for job success Recruiters may use applicantsrsquo work-
experience dimensions of job breadth leadership experience and challenging job
experience to draw conclusions about whether applicants possess high GMA Thus the
following hypothesis is proposed
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3618 Y-M Huang et al
Hypothesis 3 Job breadth leadership experience and challenging job experience will
be the most important components of work experience when recruiters
judge the extent of applicantsrsquo GMA
The effects of work experience on perceived conscientiousness
Research has suggested that the personality trait of conscientiousness is a vital predictor
of job performance (Barrick and Mount 1991) Individuals with high conscientiousness
are generally considered to be responsible organized serious and willing to work hard to
attain goals (Goldberg 1990) In the context of personnel selection the conscientious
personality is expected to be among the most critical competencies that lsquoa well-qualified
applicantrsquo should have (Dunn et al 1995) Because leaders should take full responsibility
for planning organizing leading and controlling and spend time and effort on integrating
and implementing work affairs leadership experience may be attributed to achievement-
oriented characteristics (Zaccaro Kemp and Bader 2004) In addition employees
with high conscientiousness are achievement-oriented and promote task performance
and therefore are more likely to be promoted to a managerial position (Conger and
Fulmer 2003) Therefore in the context of employee selection recruiters may link
applicantsrsquo leadership experience to their personality of conscientiousness because
most employees who are assigned to leadership positions are highly conscientious
In addition employees who embrace assigned challenging tasks signal their
willingness not only to exert effort (Van Scotter Motowidlo and Cross 2000) but also to
develop a wide range of abilities knowledge and values that strengthen the likelihood of
effective task execution (London 2002) De Pater et al (2009) stated that the more time
employees spend on challenging tasks the more they signal their desire and ability to
handle significant responsibilities In the context of recruitment applicants who have been
assigned significantly challenging jobs are more likely than other applicants to impress
recruiters as being effortful and achievement-oriented In other words recruiters will
attribute challenging job experience to the personality trait of conscientiousness
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
recruiters not only take into account content of the job being filled but also infer
personality trait of conscientiousness that would aid applicants in performing their
jobs Recruiters may use applicantsrsquo work-experience dimensions of leadership experience
and challenging job experience to form causal judgments regarding whether applicants are
high in conscientiousness Thus the following hypothesis is proposed
Hypothesis 4 Leadership experience and challenging experiences will be the most
important components of work experience when recruiters judge the
extent of applicantsrsquo trait of conscientiousness
Method
Participants
Our participants comprised 41 professionals or human resource managers from the
high-tech manufacturing industry (71) the financial industry (12) the service
industry (10) and others (7) All the managers had acquired experience of
reviewing resumes and had undergone training in how to conduct employment
interviews Of the 41 managers 23 (561) were male and the mean age was 3493
years
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The International Journal of Human Resource Management 3619
Procedure
We conducted policy-capturing analyses to identify the participantsrsquo decision-making
processes or policies with regard to evaluating the suitability of hypothetical job
applicants To avoid the potential problem of respondentsrsquo lsquosocial desirabilityrsquo (Arnold
and Feldman 1981) we did not disclose the true objectives of this study to the
participants we simply told them that the purpose of this study was to identify factors that
determined resume-screening recruitersrsquo perceptions Moreover the participants were
promised that we would ensure their privacy by keeping all responses anonymous Upon
arriving at the study site each participant was led into a laboratory and received an
information packet that included a job description concerning a marketing specialist a
series of 16 resumes where each resume described an applicant with four work-experience
dimensions (ie job tenure job breadth leadership experience and challenging job
experience) and 16 corresponding questionnaires about the participantsrsquo perceptions of
each applicantrsquos KSAO (ie job-related knowledge interpersonal skills GMA and
conscientiousness) The job position (ie a marketing specialist) and the gender and age of
the applicant shown in the resume were identical from one resume to the next Each work-
experience dimension had a high level and a low level With four work-experience
dimensions at two levels each we adopted a 2 pound 2 pound 2 pound 2 design resulting in 16
resumes The resumes surfaced in a random order and each work-experience dimension
surfaced randomly within each resume Table 1 shows the high and low conditions of each
factor Participants were asked to familiarize themselves with their roles as recruiters the
given job description and the job candidatesrsquo resume information After reading each
resume participants reported their ratings of each hypothesized applicantrsquos KSAO
The instructions also directed participants to answer completely all the questions about
one resume before moving on to the next During the actual experiment we waited
outside the laboratory and did not disturb the participants After completing all the 16
questionnaires participants underwent a debriefing and received a gift worth US$3 for
their participation
Table 1 Policy-capturing variables and levels
Job tenure High I have held marketing-related jobs for eight years Low I have held marketing-related jobs for one year
Job breadth High I have held many jobs such as general-affairs department specialist marketing specialist human resource specialist customer service clerk accounting specialist and web design specialist Low I have held jobs such as marketing specialist and product marketing assistant
Leadership experience High I have been a manager for five years Low I have been a manager for half a year
Challenging job experience High I have been in charge of many challenging tasks such as simultaneously handling several projects and workgroups representing my organization during new product presentations to the public and performing activities that are highly visible to people outside our organization Low I have been responsible for routine marketing projects and have participated in new product presentations three times
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3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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06
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The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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ded
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06
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3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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06
47 1
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014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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ded
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e W
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eser
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47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
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este
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06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
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nloa
ded
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Cas
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rsity
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06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 2013
Vol 24 No 19 3613ndash3629 httpdxdoiorg101080095851922013777935
Test of a multidimensional model linking applicant work experience and recruitersrsquo inferences about applicant competencies
Yin-Mei Huanga Chien-Cheng Chenb and Shin-Yu Laib
aDepartment of Business Administration Tunghai University Taichung City Taiwan bDepartment of Business Management National Taipei University of Technology Taipei City Taiwan
Previous research have shown that applicantsrsquo work-experience information influences recruitersrsquo hiring recommendations This study extends previous research by proposing and testing the relationship between applicantsrsquo work-experience dimensions (ie job tenure job breadth leadership experience and challenging job experience) and recruitersrsquo perceptions of applicantsrsquo job competencies (ie professional knowledge interpersonal skills general mental ability and trait conscientiousness) Results from a policy-capturing experiment partially support our hypotheses and show that recruiters use different aspects of applicant work experience to infer different dimensions of applicant job competencies
Keywords general mental ability job competency personnel selection trait conscientiousness work experience
Introduction
Work experience which refers to lsquoevents that are experienced by an individual that relate
to the performance of some jobrsquo (Quinones Ford and Teachout 1995 p 890) constitutes
some of the most important resume information with which recruiters can judge whether
an applicant is suitable for an opening (Tsai Chi Huang and Hsu 2011) Most research on
work experience focus on the relationships between work experience and job performance
(ie Schmidt Hunter and Outerbridge 1986 Avery Tonidandel Griffith and Quinones
2003) ignoring the effects of work experience on recruitersrsquo judgment in the recruitment
and selection process For hiring organizations applicantsrsquo prior work experience reflects
not only the diversity of their job competencies gained from past jobs (Dokko Wilk and
Rothbard 2009) but also the content and the degree of applicantsrsquo knowledge skills
abilities and other characteristics (KSAO) (Quinones et al 1995) Thus how to interpret
and draw inferences about applicantsrsquo resume-based work experience are two vital tasks
for recruiters
It is also argued that lsquoexperience should reflect the challenges and interactions that
accrue above and beyond what is acquired through simple continued practicersquo (Tesluk and
Jocobs 1998 p 325) We can better understand the construct of work experience by
conceptualizing it as consisting of qualitative and quantitative components that capture the
work-related events experienced by an individual such as performance and achievement
at work (Quinones et al 1995 Tesluk and Jocobs 1998) However most research on the
effects of work experience has concerned mainly job tenure which refers to the number of
years within the prior and current job or organization (Ford Quinones Sego and Sorra
1992) This approach to operationalizing work experience lsquoignores the fact that
individuals with equal amounts of tenure in the same job can differ considerably with
Corresponding author Email ccchenntutedutw
q 2013 Taylor amp Francis
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ded
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rsity
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06
47 1
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er 2
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3614 Y-M Huang et al
respect to the content quality and breadth of their experiencesrsquo (De Pater Van Vianen
Bechtoldt and Klehe 2009 p 298) and ignores important events that accrue over a career
and that include opportunities to perform tasks or duties (Ford et al 1992) as well as the
nature or quality of specific experiences (DuBois and McKee 1994 Quinones et al 1995)
Researchers have been overlooking the importance of the other aspects of work
experience such as job breadth which can be defined as the types of jobs an individual has
performed (Quinones et al 1995) and the qualitative aspects of work experience such
as leader experience (Bray and Howard 1983 McCauley 1986) and challenging job
experience (De Pater et al 2009)
The present study follows Quinones et al (1995) and Tesluk and Jacobs (1998) by
simultaneously examining the effects of the quantitative components (ie tenure and job
breadth) and the qualitative components (ie leadership job experience and challenging
job experience) of work experience on recruitersrsquo evaluation of applicantsrsquo KSAO
including professional knowledge interpersonal skills general mental ability (GMA) and
conscientiousness Chen Huang and Leersquos (2011) study was one of the few studies to
examine the effects of applicant work experience on recruitersrsquo evaluation of KSAO
Researchers found that applicant work experience can predict recruitersrsquo perceptions of
applicantsrsquo job-related knowledge Although Chen et al (2011) addressed a similar
research problem the present study extends their work in three ways First in contrast to
the work of Chen et al (2011) which relies on a cross-sectional design for data collection
the present study uses an experimental design that might enhance our ability to make
causal inferences about the hypothesized relationships discussed herein Second whereas
Chen et al (2011) examined the extent of applicantsrsquo reported work experience the
current study examines the content of applicantsrsquo work experience We believe that this
study which examines the content of work-experience information can yield stronger
insights into the complex nature of recruitersrsquo decision-making processes than studies that
examine the amount of work-experience information (as in Chen et al 2011) Thus by
answering questions regarding the lsquowhatrsquo aspects of the underlying theory building
(Whetten 1989) our study may help strengthen the fieldrsquos understanding of the effects that
applicant work experience has on recruiter judgment Third in contrast to the scholarship
of Chen et al (2011) which treats work experience as a one-dimensional construct the
current study examines the multidimensional content of job experience (ie job tenure job
breadth leader experience and challenging job experience) and thus can help clarify the
importance of different experience-oriented aspects relative to recruitersrsquo prescreening
judgments about applicantsrsquo qualifications
Theory and hypotheses
The effects of applicant work experience on recruitersrsquo perceived KSAO
Work experience has served as a useful cue for inferring onersquos job competencies because it
can be conceived of as a proxy for someonersquos level of knowledge skills and expertise
(Becker 1975) Attribution theory (Heider 1958 Fiske and Taylor 1991) and signaling
theory (Spence 1973 Bird and Smith 2005) can provide a theoretical foundation for
discussing how applicantsrsquo work experience may affect recruitersrsquo perceptions of
applicantsrsquo job competencies Attribution theory posits that people rely on certain
informational cues in order to determine whether internal (dispositional) or external
(situational) factors can help explain the causes of a behavior Signaling theory also suggests
that people draw an inference based on available information when they either have
incomplete data or feel uncertainty toward the target of interest To predict applicantsrsquo
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The International Journal of Human Resource Management 3615
employability recruiters will rely on signals that is on observable characteristics (eg work
experience) that are under applicantsrsquo discretion and that reflect their capacities and talents
Therefore when reviewing applicantsrsquo resumes recruiters will search for informational
cues and signals from applicantsrsquo prior experiences in order to draw inferences about
applicantsrsquo KSAO and then evaluate applicant employability (De Pater et al 2009) In the
following section we will illustrate the effects of different aspects of work experience on
recruitersrsquo perceptions of specific KSAO involving job-related knowledge interpersonal
skills GMA and conscientiousness and we will present these illustrations by providing both
theoretical and empirical arguments
The effects of work experience on perceived job-related knowledge
Attribution theory suggests that when examining other peoplersquos behavior one is always
intent to know why they did what they did According to attribution theory during the
selection process recruiters intensively search for specific information that could help
them infer applicantsrsquo job-related knowledge requisite for filling the given job vacancy
Job-related knowledge concerns the extent (or depth) to which job applicants understand
similar tasks Individuals with high job-related knowledge are proficient and effective in
performing similar tasks It is believed that longer tenure can confer on a person valuable
knowledge applicable to a current work context (Schmidt et al 1986) By performing work
for a long time individuals can strengthen their understanding of work procedures and
know-how Results of Dokko et al (2009) and Schmidt et al (1986) suggest that prior job
tenure is positively related to job-related knowledge Therefore recruiters may link tenure
with job-related knowledge because job tenure reflects the expertise with which applicants
have handled work affairs in the past (Chen et al 2011) moreover recruiters may be more
likely to recommend long-tenure applicants than short-tenure applicants for assignment to
positions requiring significant job-related knowledge
Individuals with more leadership experience are expected to be good at dealing with
complex and stressful tasks (Avery et al 2003) When facing problems at work leaders
have to handle information and find solutions quickly and correctly Consequently leaders
have many opportunities to learn improve and accumulate job-related knowledge (Fiedler
1970) Therefore we expect that recruiters will perceive applicants experienced in
leadership as sufficiently knowledgeable and proficient for a given job Thus recruiters will
perceive applicants equipped with strong leadership experience as possessing higher job-
related knowledge than applicants equipped with relatively little leadership experience
Challenging job experiences refer to lsquowork activities for which existing tactics and
routines are inadequate and that require new ways of dealing with work situationsrsquo (De
Pater et al 2009 p 299) Because challenging job experiences encompass relatively
difficult and complex activities individuals who perform them should possess significant
job-related knowledge A job applicant who had challenging responsibilities at previous
jobs can consequently give recruiters the impression that he or she had impressed prior
supervisors as being able to solve intimidating difficulties (De Pater et al 2009) In short
individualsrsquo performance of challenging jobs can be conceived of as a signal indicating
individualsrsquo levels of job-related knowledge (Humphrey 1985) When an applicant has
many challenging job experiences he or she will be regarded as well qualified because
these experiences can develop and accumulate much job-related knowledge and knowshy
how Thus recruiters will likely perceive applicants who possess significantly challenging
job experience as having greater job-related knowledge than applicants who possess
relatively little challenging job experience
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3616 Y-M Huang et al
Taken together according to attribution theory recruiters may use applicantsrsquo work-
experience dimensions of job tenure leadership experience and challenging job
experience to form causal judgments regarding whether applicants possess sufficient job-
related knowledge (Heider 1958 Fiske and Taylor 1991) Thus the following hypothesis
is proposed
Hypothesis 1 Job tenure leadership experience and challenging job experience will be
the most important components of work experience when recruiters
judge the extent of applicantsrsquo job-related knowledge
The effects of work experience on perceived interpersonal skills
Interpersonal skills are the lubricant of social and work relationships helping employees
adequately enact key behaviors in interactive social contexts (Meichenbaum Bulter and
Gruson 1981) Researchers have been paying more and more attention to the selection
processes for applicants with interpersonal skills thus interpersonal skills have become a
common criterion in recruitersrsquo prescreening of applicants (Cascio 1995) We expect that
applicantsrsquo leadership experiences are an important cue in recruitersrsquo efforts to make
accurate inferences concerning the applicantsrsquo interpersonal skills Leaders are required to
manage and cooperate with subordinates and other work teams inside and outside
organizations and therefore need substantive interpersonal skills to construct and maintain
high-quality communications and relationships (McCauley Rudeman Ohlott and Morrow
1994) Leaders have more opportunities to learn interpersonal skills than their
subordinates because the former have to interact with members smoothly and peacefully
so as to accumulate social capital that is beneficial to the leadership tasks at hand
(Hochwarter Witt Treadway and Ferris 2006) Because individuals with many leadership
experiences give the impression that they have frequently resolved interpersonal problems
at prior workplaces recruiters would likely regard these individuals as skillful at crafting
and preserving effective interpersonal relationships Thus we expect that recruiters
perceive applicants equipped with considerable leadership experience as having higher
interpersonal skills than applicants equipped with little leadership experience According
to attribution theory (Heider 1958 Fiske and Taylor 1991) recruiters who read about the
work-experience information listed on an applicantrsquos resume would make causal inference
about the applicantrsquos job-related skills including interpersonal skills Recruiters may use
applicantsrsquo leadership experience to draw conclusions about whether applicants possess
high levels of interpersonal skills We propose the following hypothesis in this regard
Hypothesis 2 Leadership experience will be the most important component of work
experience when recruiters judge the extent of applicantsrsquo interpersonal
skills
The effects of work experience on perceived GMA
GMA refers to overall intelligence or cognitive ability determining whether individuals
can get and make use of important knowledge systematically GMA is vital for individualsrsquo
detection and resolution of problems at work (Behling 1998) Also GMA concerns the
multiple and various aptitudes and cognitive abilities possessed by job applicants (Hunter
and Hunter 1984) Those with high GMA are bright quick to solve different problems and
quick to learn new skills (Dunn Mount Barrick and Ones 1995) Thus recruiters will want
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The International Journal of Human Resource Management 3617
to select applicants with high GMA because they are smarter cleverer and have greater
problem-solving competency than applicants with low GMA Job breadth is the amount of
jobs individuals have experienced reflecting the diversity of job contents (Ford et al
1992) Changing jobs is often accompanied by a need to demonstrate onersquos capacity to be
effective in the new role (McCauley et al 1994) Through several career transitions
individuals gain opportunities to develop personal competence by quickly learning various
skills and problem-solving abilities in order to cope with new obstacles (McCauley
Eastman and Ohlott 1995) Applicants who report that they have performed various types
of jobs exhibit an openness to experience and an able interest in expanding and enriching
knowledge bases through job transition (Borman Hanson Oppler Pulakos and White
1993) These applicants may have high GMA in implementing various job-related tasks
because workers who perform various jobs effectively need high GMA to absorb and
implement the varied knowledge and abilities associated with the jobs (Hunter and Hunter
1984) Thus we expect that recruiters will attribute applicantsrsquo job breadth to their
GMA and perceive applicants equipped with various job experiences as having relatively
high GMA
In addition individuals with considerable leadership experience may be regarded as
individuals who possess high levels of GMA The responsibilities associated with
leadership positions in workplaces are highly difficult and complex requiring that the
person occupying the position possess a high degree of GMA so that he or she can learn
and deal with related work affairs quickly and efficiently (Hunter and Hunter 1984) Van
Iddekinge Ferris and Heffner (2009) argued that lsquoleaders often are required to gather
integrate and interpret large amounts of information and then make sound decisions on
the basis of that information Thus it is reasonable to expect that cognitive ability is
positively related to how leaders perform rsquo (p 469) Under this condition a reasonable
assumption is that individuals who hold leadership jobs should have cognitive abilities
sufficient to the task of overcoming obstacles and challenges at work Thus we expect
that applicants equipped with significant leadership experiences will give recruiters
the impression of possessing higher levels of GMA than applicants who lack such
experiences
Moreover it has been argued that lsquotaking up challenging tasks will require one to
develop and apply new skills and procedures instead of relying on known routinesrsquo (De
Pater et al 2009 p 316) Because of the difficulties and complexity inherent in challenging
jobs individuals who are assigned these jobs have to learn and develop new knowledge and
skills (Tesluk and Jacobs 1998) Because challenging tasks encompass the types of activities
also performed at higher-level jobs people with challenging job experiences give the
impression of being able to effectively perform the tasks associated with these higher-level
jobs (De Pater et al 2009) Therefore we expect that prior challenging job experiences
possessed by applicants may signal their possession of sufficient GMA in dealing with
job-related difficulties because the applicants have effectively handled challenges in prior
experiences
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
when recruiters use applicantsrsquo work experience as the initial screening criteria there is an
implied assumption that applicantsrsquo work experience is linked to job-relevant attributions
including GMA which is important for job success Recruiters may use applicantsrsquo work-
experience dimensions of job breadth leadership experience and challenging job
experience to draw conclusions about whether applicants possess high GMA Thus the
following hypothesis is proposed
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3618 Y-M Huang et al
Hypothesis 3 Job breadth leadership experience and challenging job experience will
be the most important components of work experience when recruiters
judge the extent of applicantsrsquo GMA
The effects of work experience on perceived conscientiousness
Research has suggested that the personality trait of conscientiousness is a vital predictor
of job performance (Barrick and Mount 1991) Individuals with high conscientiousness
are generally considered to be responsible organized serious and willing to work hard to
attain goals (Goldberg 1990) In the context of personnel selection the conscientious
personality is expected to be among the most critical competencies that lsquoa well-qualified
applicantrsquo should have (Dunn et al 1995) Because leaders should take full responsibility
for planning organizing leading and controlling and spend time and effort on integrating
and implementing work affairs leadership experience may be attributed to achievement-
oriented characteristics (Zaccaro Kemp and Bader 2004) In addition employees
with high conscientiousness are achievement-oriented and promote task performance
and therefore are more likely to be promoted to a managerial position (Conger and
Fulmer 2003) Therefore in the context of employee selection recruiters may link
applicantsrsquo leadership experience to their personality of conscientiousness because
most employees who are assigned to leadership positions are highly conscientious
In addition employees who embrace assigned challenging tasks signal their
willingness not only to exert effort (Van Scotter Motowidlo and Cross 2000) but also to
develop a wide range of abilities knowledge and values that strengthen the likelihood of
effective task execution (London 2002) De Pater et al (2009) stated that the more time
employees spend on challenging tasks the more they signal their desire and ability to
handle significant responsibilities In the context of recruitment applicants who have been
assigned significantly challenging jobs are more likely than other applicants to impress
recruiters as being effortful and achievement-oriented In other words recruiters will
attribute challenging job experience to the personality trait of conscientiousness
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
recruiters not only take into account content of the job being filled but also infer
personality trait of conscientiousness that would aid applicants in performing their
jobs Recruiters may use applicantsrsquo work-experience dimensions of leadership experience
and challenging job experience to form causal judgments regarding whether applicants are
high in conscientiousness Thus the following hypothesis is proposed
Hypothesis 4 Leadership experience and challenging experiences will be the most
important components of work experience when recruiters judge the
extent of applicantsrsquo trait of conscientiousness
Method
Participants
Our participants comprised 41 professionals or human resource managers from the
high-tech manufacturing industry (71) the financial industry (12) the service
industry (10) and others (7) All the managers had acquired experience of
reviewing resumes and had undergone training in how to conduct employment
interviews Of the 41 managers 23 (561) were male and the mean age was 3493
years
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The International Journal of Human Resource Management 3619
Procedure
We conducted policy-capturing analyses to identify the participantsrsquo decision-making
processes or policies with regard to evaluating the suitability of hypothetical job
applicants To avoid the potential problem of respondentsrsquo lsquosocial desirabilityrsquo (Arnold
and Feldman 1981) we did not disclose the true objectives of this study to the
participants we simply told them that the purpose of this study was to identify factors that
determined resume-screening recruitersrsquo perceptions Moreover the participants were
promised that we would ensure their privacy by keeping all responses anonymous Upon
arriving at the study site each participant was led into a laboratory and received an
information packet that included a job description concerning a marketing specialist a
series of 16 resumes where each resume described an applicant with four work-experience
dimensions (ie job tenure job breadth leadership experience and challenging job
experience) and 16 corresponding questionnaires about the participantsrsquo perceptions of
each applicantrsquos KSAO (ie job-related knowledge interpersonal skills GMA and
conscientiousness) The job position (ie a marketing specialist) and the gender and age of
the applicant shown in the resume were identical from one resume to the next Each work-
experience dimension had a high level and a low level With four work-experience
dimensions at two levels each we adopted a 2 pound 2 pound 2 pound 2 design resulting in 16
resumes The resumes surfaced in a random order and each work-experience dimension
surfaced randomly within each resume Table 1 shows the high and low conditions of each
factor Participants were asked to familiarize themselves with their roles as recruiters the
given job description and the job candidatesrsquo resume information After reading each
resume participants reported their ratings of each hypothesized applicantrsquos KSAO
The instructions also directed participants to answer completely all the questions about
one resume before moving on to the next During the actual experiment we waited
outside the laboratory and did not disturb the participants After completing all the 16
questionnaires participants underwent a debriefing and received a gift worth US$3 for
their participation
Table 1 Policy-capturing variables and levels
Job tenure High I have held marketing-related jobs for eight years Low I have held marketing-related jobs for one year
Job breadth High I have held many jobs such as general-affairs department specialist marketing specialist human resource specialist customer service clerk accounting specialist and web design specialist Low I have held jobs such as marketing specialist and product marketing assistant
Leadership experience High I have been a manager for five years Low I have been a manager for half a year
Challenging job experience High I have been in charge of many challenging tasks such as simultaneously handling several projects and workgroups representing my organization during new product presentations to the public and performing activities that are highly visible to people outside our organization Low I have been responsible for routine marketing projects and have participated in new product presentations three times
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3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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ded
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06
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3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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ded
by [
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e W
este
rn R
eser
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47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
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e W
este
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eser
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nive
rsity
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06
47 1
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ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
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ded
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rsity
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06
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er 2
014
3614 Y-M Huang et al
respect to the content quality and breadth of their experiencesrsquo (De Pater Van Vianen
Bechtoldt and Klehe 2009 p 298) and ignores important events that accrue over a career
and that include opportunities to perform tasks or duties (Ford et al 1992) as well as the
nature or quality of specific experiences (DuBois and McKee 1994 Quinones et al 1995)
Researchers have been overlooking the importance of the other aspects of work
experience such as job breadth which can be defined as the types of jobs an individual has
performed (Quinones et al 1995) and the qualitative aspects of work experience such
as leader experience (Bray and Howard 1983 McCauley 1986) and challenging job
experience (De Pater et al 2009)
The present study follows Quinones et al (1995) and Tesluk and Jacobs (1998) by
simultaneously examining the effects of the quantitative components (ie tenure and job
breadth) and the qualitative components (ie leadership job experience and challenging
job experience) of work experience on recruitersrsquo evaluation of applicantsrsquo KSAO
including professional knowledge interpersonal skills general mental ability (GMA) and
conscientiousness Chen Huang and Leersquos (2011) study was one of the few studies to
examine the effects of applicant work experience on recruitersrsquo evaluation of KSAO
Researchers found that applicant work experience can predict recruitersrsquo perceptions of
applicantsrsquo job-related knowledge Although Chen et al (2011) addressed a similar
research problem the present study extends their work in three ways First in contrast to
the work of Chen et al (2011) which relies on a cross-sectional design for data collection
the present study uses an experimental design that might enhance our ability to make
causal inferences about the hypothesized relationships discussed herein Second whereas
Chen et al (2011) examined the extent of applicantsrsquo reported work experience the
current study examines the content of applicantsrsquo work experience We believe that this
study which examines the content of work-experience information can yield stronger
insights into the complex nature of recruitersrsquo decision-making processes than studies that
examine the amount of work-experience information (as in Chen et al 2011) Thus by
answering questions regarding the lsquowhatrsquo aspects of the underlying theory building
(Whetten 1989) our study may help strengthen the fieldrsquos understanding of the effects that
applicant work experience has on recruiter judgment Third in contrast to the scholarship
of Chen et al (2011) which treats work experience as a one-dimensional construct the
current study examines the multidimensional content of job experience (ie job tenure job
breadth leader experience and challenging job experience) and thus can help clarify the
importance of different experience-oriented aspects relative to recruitersrsquo prescreening
judgments about applicantsrsquo qualifications
Theory and hypotheses
The effects of applicant work experience on recruitersrsquo perceived KSAO
Work experience has served as a useful cue for inferring onersquos job competencies because it
can be conceived of as a proxy for someonersquos level of knowledge skills and expertise
(Becker 1975) Attribution theory (Heider 1958 Fiske and Taylor 1991) and signaling
theory (Spence 1973 Bird and Smith 2005) can provide a theoretical foundation for
discussing how applicantsrsquo work experience may affect recruitersrsquo perceptions of
applicantsrsquo job competencies Attribution theory posits that people rely on certain
informational cues in order to determine whether internal (dispositional) or external
(situational) factors can help explain the causes of a behavior Signaling theory also suggests
that people draw an inference based on available information when they either have
incomplete data or feel uncertainty toward the target of interest To predict applicantsrsquo
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The International Journal of Human Resource Management 3615
employability recruiters will rely on signals that is on observable characteristics (eg work
experience) that are under applicantsrsquo discretion and that reflect their capacities and talents
Therefore when reviewing applicantsrsquo resumes recruiters will search for informational
cues and signals from applicantsrsquo prior experiences in order to draw inferences about
applicantsrsquo KSAO and then evaluate applicant employability (De Pater et al 2009) In the
following section we will illustrate the effects of different aspects of work experience on
recruitersrsquo perceptions of specific KSAO involving job-related knowledge interpersonal
skills GMA and conscientiousness and we will present these illustrations by providing both
theoretical and empirical arguments
The effects of work experience on perceived job-related knowledge
Attribution theory suggests that when examining other peoplersquos behavior one is always
intent to know why they did what they did According to attribution theory during the
selection process recruiters intensively search for specific information that could help
them infer applicantsrsquo job-related knowledge requisite for filling the given job vacancy
Job-related knowledge concerns the extent (or depth) to which job applicants understand
similar tasks Individuals with high job-related knowledge are proficient and effective in
performing similar tasks It is believed that longer tenure can confer on a person valuable
knowledge applicable to a current work context (Schmidt et al 1986) By performing work
for a long time individuals can strengthen their understanding of work procedures and
know-how Results of Dokko et al (2009) and Schmidt et al (1986) suggest that prior job
tenure is positively related to job-related knowledge Therefore recruiters may link tenure
with job-related knowledge because job tenure reflects the expertise with which applicants
have handled work affairs in the past (Chen et al 2011) moreover recruiters may be more
likely to recommend long-tenure applicants than short-tenure applicants for assignment to
positions requiring significant job-related knowledge
Individuals with more leadership experience are expected to be good at dealing with
complex and stressful tasks (Avery et al 2003) When facing problems at work leaders
have to handle information and find solutions quickly and correctly Consequently leaders
have many opportunities to learn improve and accumulate job-related knowledge (Fiedler
1970) Therefore we expect that recruiters will perceive applicants experienced in
leadership as sufficiently knowledgeable and proficient for a given job Thus recruiters will
perceive applicants equipped with strong leadership experience as possessing higher job-
related knowledge than applicants equipped with relatively little leadership experience
Challenging job experiences refer to lsquowork activities for which existing tactics and
routines are inadequate and that require new ways of dealing with work situationsrsquo (De
Pater et al 2009 p 299) Because challenging job experiences encompass relatively
difficult and complex activities individuals who perform them should possess significant
job-related knowledge A job applicant who had challenging responsibilities at previous
jobs can consequently give recruiters the impression that he or she had impressed prior
supervisors as being able to solve intimidating difficulties (De Pater et al 2009) In short
individualsrsquo performance of challenging jobs can be conceived of as a signal indicating
individualsrsquo levels of job-related knowledge (Humphrey 1985) When an applicant has
many challenging job experiences he or she will be regarded as well qualified because
these experiences can develop and accumulate much job-related knowledge and knowshy
how Thus recruiters will likely perceive applicants who possess significantly challenging
job experience as having greater job-related knowledge than applicants who possess
relatively little challenging job experience
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3616 Y-M Huang et al
Taken together according to attribution theory recruiters may use applicantsrsquo work-
experience dimensions of job tenure leadership experience and challenging job
experience to form causal judgments regarding whether applicants possess sufficient job-
related knowledge (Heider 1958 Fiske and Taylor 1991) Thus the following hypothesis
is proposed
Hypothesis 1 Job tenure leadership experience and challenging job experience will be
the most important components of work experience when recruiters
judge the extent of applicantsrsquo job-related knowledge
The effects of work experience on perceived interpersonal skills
Interpersonal skills are the lubricant of social and work relationships helping employees
adequately enact key behaviors in interactive social contexts (Meichenbaum Bulter and
Gruson 1981) Researchers have been paying more and more attention to the selection
processes for applicants with interpersonal skills thus interpersonal skills have become a
common criterion in recruitersrsquo prescreening of applicants (Cascio 1995) We expect that
applicantsrsquo leadership experiences are an important cue in recruitersrsquo efforts to make
accurate inferences concerning the applicantsrsquo interpersonal skills Leaders are required to
manage and cooperate with subordinates and other work teams inside and outside
organizations and therefore need substantive interpersonal skills to construct and maintain
high-quality communications and relationships (McCauley Rudeman Ohlott and Morrow
1994) Leaders have more opportunities to learn interpersonal skills than their
subordinates because the former have to interact with members smoothly and peacefully
so as to accumulate social capital that is beneficial to the leadership tasks at hand
(Hochwarter Witt Treadway and Ferris 2006) Because individuals with many leadership
experiences give the impression that they have frequently resolved interpersonal problems
at prior workplaces recruiters would likely regard these individuals as skillful at crafting
and preserving effective interpersonal relationships Thus we expect that recruiters
perceive applicants equipped with considerable leadership experience as having higher
interpersonal skills than applicants equipped with little leadership experience According
to attribution theory (Heider 1958 Fiske and Taylor 1991) recruiters who read about the
work-experience information listed on an applicantrsquos resume would make causal inference
about the applicantrsquos job-related skills including interpersonal skills Recruiters may use
applicantsrsquo leadership experience to draw conclusions about whether applicants possess
high levels of interpersonal skills We propose the following hypothesis in this regard
Hypothesis 2 Leadership experience will be the most important component of work
experience when recruiters judge the extent of applicantsrsquo interpersonal
skills
The effects of work experience on perceived GMA
GMA refers to overall intelligence or cognitive ability determining whether individuals
can get and make use of important knowledge systematically GMA is vital for individualsrsquo
detection and resolution of problems at work (Behling 1998) Also GMA concerns the
multiple and various aptitudes and cognitive abilities possessed by job applicants (Hunter
and Hunter 1984) Those with high GMA are bright quick to solve different problems and
quick to learn new skills (Dunn Mount Barrick and Ones 1995) Thus recruiters will want
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06
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The International Journal of Human Resource Management 3617
to select applicants with high GMA because they are smarter cleverer and have greater
problem-solving competency than applicants with low GMA Job breadth is the amount of
jobs individuals have experienced reflecting the diversity of job contents (Ford et al
1992) Changing jobs is often accompanied by a need to demonstrate onersquos capacity to be
effective in the new role (McCauley et al 1994) Through several career transitions
individuals gain opportunities to develop personal competence by quickly learning various
skills and problem-solving abilities in order to cope with new obstacles (McCauley
Eastman and Ohlott 1995) Applicants who report that they have performed various types
of jobs exhibit an openness to experience and an able interest in expanding and enriching
knowledge bases through job transition (Borman Hanson Oppler Pulakos and White
1993) These applicants may have high GMA in implementing various job-related tasks
because workers who perform various jobs effectively need high GMA to absorb and
implement the varied knowledge and abilities associated with the jobs (Hunter and Hunter
1984) Thus we expect that recruiters will attribute applicantsrsquo job breadth to their
GMA and perceive applicants equipped with various job experiences as having relatively
high GMA
In addition individuals with considerable leadership experience may be regarded as
individuals who possess high levels of GMA The responsibilities associated with
leadership positions in workplaces are highly difficult and complex requiring that the
person occupying the position possess a high degree of GMA so that he or she can learn
and deal with related work affairs quickly and efficiently (Hunter and Hunter 1984) Van
Iddekinge Ferris and Heffner (2009) argued that lsquoleaders often are required to gather
integrate and interpret large amounts of information and then make sound decisions on
the basis of that information Thus it is reasonable to expect that cognitive ability is
positively related to how leaders perform rsquo (p 469) Under this condition a reasonable
assumption is that individuals who hold leadership jobs should have cognitive abilities
sufficient to the task of overcoming obstacles and challenges at work Thus we expect
that applicants equipped with significant leadership experiences will give recruiters
the impression of possessing higher levels of GMA than applicants who lack such
experiences
Moreover it has been argued that lsquotaking up challenging tasks will require one to
develop and apply new skills and procedures instead of relying on known routinesrsquo (De
Pater et al 2009 p 316) Because of the difficulties and complexity inherent in challenging
jobs individuals who are assigned these jobs have to learn and develop new knowledge and
skills (Tesluk and Jacobs 1998) Because challenging tasks encompass the types of activities
also performed at higher-level jobs people with challenging job experiences give the
impression of being able to effectively perform the tasks associated with these higher-level
jobs (De Pater et al 2009) Therefore we expect that prior challenging job experiences
possessed by applicants may signal their possession of sufficient GMA in dealing with
job-related difficulties because the applicants have effectively handled challenges in prior
experiences
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
when recruiters use applicantsrsquo work experience as the initial screening criteria there is an
implied assumption that applicantsrsquo work experience is linked to job-relevant attributions
including GMA which is important for job success Recruiters may use applicantsrsquo work-
experience dimensions of job breadth leadership experience and challenging job
experience to draw conclusions about whether applicants possess high GMA Thus the
following hypothesis is proposed
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3618 Y-M Huang et al
Hypothesis 3 Job breadth leadership experience and challenging job experience will
be the most important components of work experience when recruiters
judge the extent of applicantsrsquo GMA
The effects of work experience on perceived conscientiousness
Research has suggested that the personality trait of conscientiousness is a vital predictor
of job performance (Barrick and Mount 1991) Individuals with high conscientiousness
are generally considered to be responsible organized serious and willing to work hard to
attain goals (Goldberg 1990) In the context of personnel selection the conscientious
personality is expected to be among the most critical competencies that lsquoa well-qualified
applicantrsquo should have (Dunn et al 1995) Because leaders should take full responsibility
for planning organizing leading and controlling and spend time and effort on integrating
and implementing work affairs leadership experience may be attributed to achievement-
oriented characteristics (Zaccaro Kemp and Bader 2004) In addition employees
with high conscientiousness are achievement-oriented and promote task performance
and therefore are more likely to be promoted to a managerial position (Conger and
Fulmer 2003) Therefore in the context of employee selection recruiters may link
applicantsrsquo leadership experience to their personality of conscientiousness because
most employees who are assigned to leadership positions are highly conscientious
In addition employees who embrace assigned challenging tasks signal their
willingness not only to exert effort (Van Scotter Motowidlo and Cross 2000) but also to
develop a wide range of abilities knowledge and values that strengthen the likelihood of
effective task execution (London 2002) De Pater et al (2009) stated that the more time
employees spend on challenging tasks the more they signal their desire and ability to
handle significant responsibilities In the context of recruitment applicants who have been
assigned significantly challenging jobs are more likely than other applicants to impress
recruiters as being effortful and achievement-oriented In other words recruiters will
attribute challenging job experience to the personality trait of conscientiousness
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
recruiters not only take into account content of the job being filled but also infer
personality trait of conscientiousness that would aid applicants in performing their
jobs Recruiters may use applicantsrsquo work-experience dimensions of leadership experience
and challenging job experience to form causal judgments regarding whether applicants are
high in conscientiousness Thus the following hypothesis is proposed
Hypothesis 4 Leadership experience and challenging experiences will be the most
important components of work experience when recruiters judge the
extent of applicantsrsquo trait of conscientiousness
Method
Participants
Our participants comprised 41 professionals or human resource managers from the
high-tech manufacturing industry (71) the financial industry (12) the service
industry (10) and others (7) All the managers had acquired experience of
reviewing resumes and had undergone training in how to conduct employment
interviews Of the 41 managers 23 (561) were male and the mean age was 3493
years
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The International Journal of Human Resource Management 3619
Procedure
We conducted policy-capturing analyses to identify the participantsrsquo decision-making
processes or policies with regard to evaluating the suitability of hypothetical job
applicants To avoid the potential problem of respondentsrsquo lsquosocial desirabilityrsquo (Arnold
and Feldman 1981) we did not disclose the true objectives of this study to the
participants we simply told them that the purpose of this study was to identify factors that
determined resume-screening recruitersrsquo perceptions Moreover the participants were
promised that we would ensure their privacy by keeping all responses anonymous Upon
arriving at the study site each participant was led into a laboratory and received an
information packet that included a job description concerning a marketing specialist a
series of 16 resumes where each resume described an applicant with four work-experience
dimensions (ie job tenure job breadth leadership experience and challenging job
experience) and 16 corresponding questionnaires about the participantsrsquo perceptions of
each applicantrsquos KSAO (ie job-related knowledge interpersonal skills GMA and
conscientiousness) The job position (ie a marketing specialist) and the gender and age of
the applicant shown in the resume were identical from one resume to the next Each work-
experience dimension had a high level and a low level With four work-experience
dimensions at two levels each we adopted a 2 pound 2 pound 2 pound 2 design resulting in 16
resumes The resumes surfaced in a random order and each work-experience dimension
surfaced randomly within each resume Table 1 shows the high and low conditions of each
factor Participants were asked to familiarize themselves with their roles as recruiters the
given job description and the job candidatesrsquo resume information After reading each
resume participants reported their ratings of each hypothesized applicantrsquos KSAO
The instructions also directed participants to answer completely all the questions about
one resume before moving on to the next During the actual experiment we waited
outside the laboratory and did not disturb the participants After completing all the 16
questionnaires participants underwent a debriefing and received a gift worth US$3 for
their participation
Table 1 Policy-capturing variables and levels
Job tenure High I have held marketing-related jobs for eight years Low I have held marketing-related jobs for one year
Job breadth High I have held many jobs such as general-affairs department specialist marketing specialist human resource specialist customer service clerk accounting specialist and web design specialist Low I have held jobs such as marketing specialist and product marketing assistant
Leadership experience High I have been a manager for five years Low I have been a manager for half a year
Challenging job experience High I have been in charge of many challenging tasks such as simultaneously handling several projects and workgroups representing my organization during new product presentations to the public and performing activities that are highly visible to people outside our organization Low I have been responsible for routine marketing projects and have participated in new product presentations three times
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3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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06
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014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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nloa
ded
by [
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e W
este
rn R
eser
ve U
nive
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06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
by [
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e W
este
rn R
eser
ve U
nive
rsity
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06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
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ded
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e W
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rsity
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06
47 1
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ctob
er 2
014
The International Journal of Human Resource Management 3615
employability recruiters will rely on signals that is on observable characteristics (eg work
experience) that are under applicantsrsquo discretion and that reflect their capacities and talents
Therefore when reviewing applicantsrsquo resumes recruiters will search for informational
cues and signals from applicantsrsquo prior experiences in order to draw inferences about
applicantsrsquo KSAO and then evaluate applicant employability (De Pater et al 2009) In the
following section we will illustrate the effects of different aspects of work experience on
recruitersrsquo perceptions of specific KSAO involving job-related knowledge interpersonal
skills GMA and conscientiousness and we will present these illustrations by providing both
theoretical and empirical arguments
The effects of work experience on perceived job-related knowledge
Attribution theory suggests that when examining other peoplersquos behavior one is always
intent to know why they did what they did According to attribution theory during the
selection process recruiters intensively search for specific information that could help
them infer applicantsrsquo job-related knowledge requisite for filling the given job vacancy
Job-related knowledge concerns the extent (or depth) to which job applicants understand
similar tasks Individuals with high job-related knowledge are proficient and effective in
performing similar tasks It is believed that longer tenure can confer on a person valuable
knowledge applicable to a current work context (Schmidt et al 1986) By performing work
for a long time individuals can strengthen their understanding of work procedures and
know-how Results of Dokko et al (2009) and Schmidt et al (1986) suggest that prior job
tenure is positively related to job-related knowledge Therefore recruiters may link tenure
with job-related knowledge because job tenure reflects the expertise with which applicants
have handled work affairs in the past (Chen et al 2011) moreover recruiters may be more
likely to recommend long-tenure applicants than short-tenure applicants for assignment to
positions requiring significant job-related knowledge
Individuals with more leadership experience are expected to be good at dealing with
complex and stressful tasks (Avery et al 2003) When facing problems at work leaders
have to handle information and find solutions quickly and correctly Consequently leaders
have many opportunities to learn improve and accumulate job-related knowledge (Fiedler
1970) Therefore we expect that recruiters will perceive applicants experienced in
leadership as sufficiently knowledgeable and proficient for a given job Thus recruiters will
perceive applicants equipped with strong leadership experience as possessing higher job-
related knowledge than applicants equipped with relatively little leadership experience
Challenging job experiences refer to lsquowork activities for which existing tactics and
routines are inadequate and that require new ways of dealing with work situationsrsquo (De
Pater et al 2009 p 299) Because challenging job experiences encompass relatively
difficult and complex activities individuals who perform them should possess significant
job-related knowledge A job applicant who had challenging responsibilities at previous
jobs can consequently give recruiters the impression that he or she had impressed prior
supervisors as being able to solve intimidating difficulties (De Pater et al 2009) In short
individualsrsquo performance of challenging jobs can be conceived of as a signal indicating
individualsrsquo levels of job-related knowledge (Humphrey 1985) When an applicant has
many challenging job experiences he or she will be regarded as well qualified because
these experiences can develop and accumulate much job-related knowledge and knowshy
how Thus recruiters will likely perceive applicants who possess significantly challenging
job experience as having greater job-related knowledge than applicants who possess
relatively little challenging job experience
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3616 Y-M Huang et al
Taken together according to attribution theory recruiters may use applicantsrsquo work-
experience dimensions of job tenure leadership experience and challenging job
experience to form causal judgments regarding whether applicants possess sufficient job-
related knowledge (Heider 1958 Fiske and Taylor 1991) Thus the following hypothesis
is proposed
Hypothesis 1 Job tenure leadership experience and challenging job experience will be
the most important components of work experience when recruiters
judge the extent of applicantsrsquo job-related knowledge
The effects of work experience on perceived interpersonal skills
Interpersonal skills are the lubricant of social and work relationships helping employees
adequately enact key behaviors in interactive social contexts (Meichenbaum Bulter and
Gruson 1981) Researchers have been paying more and more attention to the selection
processes for applicants with interpersonal skills thus interpersonal skills have become a
common criterion in recruitersrsquo prescreening of applicants (Cascio 1995) We expect that
applicantsrsquo leadership experiences are an important cue in recruitersrsquo efforts to make
accurate inferences concerning the applicantsrsquo interpersonal skills Leaders are required to
manage and cooperate with subordinates and other work teams inside and outside
organizations and therefore need substantive interpersonal skills to construct and maintain
high-quality communications and relationships (McCauley Rudeman Ohlott and Morrow
1994) Leaders have more opportunities to learn interpersonal skills than their
subordinates because the former have to interact with members smoothly and peacefully
so as to accumulate social capital that is beneficial to the leadership tasks at hand
(Hochwarter Witt Treadway and Ferris 2006) Because individuals with many leadership
experiences give the impression that they have frequently resolved interpersonal problems
at prior workplaces recruiters would likely regard these individuals as skillful at crafting
and preserving effective interpersonal relationships Thus we expect that recruiters
perceive applicants equipped with considerable leadership experience as having higher
interpersonal skills than applicants equipped with little leadership experience According
to attribution theory (Heider 1958 Fiske and Taylor 1991) recruiters who read about the
work-experience information listed on an applicantrsquos resume would make causal inference
about the applicantrsquos job-related skills including interpersonal skills Recruiters may use
applicantsrsquo leadership experience to draw conclusions about whether applicants possess
high levels of interpersonal skills We propose the following hypothesis in this regard
Hypothesis 2 Leadership experience will be the most important component of work
experience when recruiters judge the extent of applicantsrsquo interpersonal
skills
The effects of work experience on perceived GMA
GMA refers to overall intelligence or cognitive ability determining whether individuals
can get and make use of important knowledge systematically GMA is vital for individualsrsquo
detection and resolution of problems at work (Behling 1998) Also GMA concerns the
multiple and various aptitudes and cognitive abilities possessed by job applicants (Hunter
and Hunter 1984) Those with high GMA are bright quick to solve different problems and
quick to learn new skills (Dunn Mount Barrick and Ones 1995) Thus recruiters will want
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014
The International Journal of Human Resource Management 3617
to select applicants with high GMA because they are smarter cleverer and have greater
problem-solving competency than applicants with low GMA Job breadth is the amount of
jobs individuals have experienced reflecting the diversity of job contents (Ford et al
1992) Changing jobs is often accompanied by a need to demonstrate onersquos capacity to be
effective in the new role (McCauley et al 1994) Through several career transitions
individuals gain opportunities to develop personal competence by quickly learning various
skills and problem-solving abilities in order to cope with new obstacles (McCauley
Eastman and Ohlott 1995) Applicants who report that they have performed various types
of jobs exhibit an openness to experience and an able interest in expanding and enriching
knowledge bases through job transition (Borman Hanson Oppler Pulakos and White
1993) These applicants may have high GMA in implementing various job-related tasks
because workers who perform various jobs effectively need high GMA to absorb and
implement the varied knowledge and abilities associated with the jobs (Hunter and Hunter
1984) Thus we expect that recruiters will attribute applicantsrsquo job breadth to their
GMA and perceive applicants equipped with various job experiences as having relatively
high GMA
In addition individuals with considerable leadership experience may be regarded as
individuals who possess high levels of GMA The responsibilities associated with
leadership positions in workplaces are highly difficult and complex requiring that the
person occupying the position possess a high degree of GMA so that he or she can learn
and deal with related work affairs quickly and efficiently (Hunter and Hunter 1984) Van
Iddekinge Ferris and Heffner (2009) argued that lsquoleaders often are required to gather
integrate and interpret large amounts of information and then make sound decisions on
the basis of that information Thus it is reasonable to expect that cognitive ability is
positively related to how leaders perform rsquo (p 469) Under this condition a reasonable
assumption is that individuals who hold leadership jobs should have cognitive abilities
sufficient to the task of overcoming obstacles and challenges at work Thus we expect
that applicants equipped with significant leadership experiences will give recruiters
the impression of possessing higher levels of GMA than applicants who lack such
experiences
Moreover it has been argued that lsquotaking up challenging tasks will require one to
develop and apply new skills and procedures instead of relying on known routinesrsquo (De
Pater et al 2009 p 316) Because of the difficulties and complexity inherent in challenging
jobs individuals who are assigned these jobs have to learn and develop new knowledge and
skills (Tesluk and Jacobs 1998) Because challenging tasks encompass the types of activities
also performed at higher-level jobs people with challenging job experiences give the
impression of being able to effectively perform the tasks associated with these higher-level
jobs (De Pater et al 2009) Therefore we expect that prior challenging job experiences
possessed by applicants may signal their possession of sufficient GMA in dealing with
job-related difficulties because the applicants have effectively handled challenges in prior
experiences
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
when recruiters use applicantsrsquo work experience as the initial screening criteria there is an
implied assumption that applicantsrsquo work experience is linked to job-relevant attributions
including GMA which is important for job success Recruiters may use applicantsrsquo work-
experience dimensions of job breadth leadership experience and challenging job
experience to draw conclusions about whether applicants possess high GMA Thus the
following hypothesis is proposed
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nloa
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Cas
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3618 Y-M Huang et al
Hypothesis 3 Job breadth leadership experience and challenging job experience will
be the most important components of work experience when recruiters
judge the extent of applicantsrsquo GMA
The effects of work experience on perceived conscientiousness
Research has suggested that the personality trait of conscientiousness is a vital predictor
of job performance (Barrick and Mount 1991) Individuals with high conscientiousness
are generally considered to be responsible organized serious and willing to work hard to
attain goals (Goldberg 1990) In the context of personnel selection the conscientious
personality is expected to be among the most critical competencies that lsquoa well-qualified
applicantrsquo should have (Dunn et al 1995) Because leaders should take full responsibility
for planning organizing leading and controlling and spend time and effort on integrating
and implementing work affairs leadership experience may be attributed to achievement-
oriented characteristics (Zaccaro Kemp and Bader 2004) In addition employees
with high conscientiousness are achievement-oriented and promote task performance
and therefore are more likely to be promoted to a managerial position (Conger and
Fulmer 2003) Therefore in the context of employee selection recruiters may link
applicantsrsquo leadership experience to their personality of conscientiousness because
most employees who are assigned to leadership positions are highly conscientious
In addition employees who embrace assigned challenging tasks signal their
willingness not only to exert effort (Van Scotter Motowidlo and Cross 2000) but also to
develop a wide range of abilities knowledge and values that strengthen the likelihood of
effective task execution (London 2002) De Pater et al (2009) stated that the more time
employees spend on challenging tasks the more they signal their desire and ability to
handle significant responsibilities In the context of recruitment applicants who have been
assigned significantly challenging jobs are more likely than other applicants to impress
recruiters as being effortful and achievement-oriented In other words recruiters will
attribute challenging job experience to the personality trait of conscientiousness
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
recruiters not only take into account content of the job being filled but also infer
personality trait of conscientiousness that would aid applicants in performing their
jobs Recruiters may use applicantsrsquo work-experience dimensions of leadership experience
and challenging job experience to form causal judgments regarding whether applicants are
high in conscientiousness Thus the following hypothesis is proposed
Hypothesis 4 Leadership experience and challenging experiences will be the most
important components of work experience when recruiters judge the
extent of applicantsrsquo trait of conscientiousness
Method
Participants
Our participants comprised 41 professionals or human resource managers from the
high-tech manufacturing industry (71) the financial industry (12) the service
industry (10) and others (7) All the managers had acquired experience of
reviewing resumes and had undergone training in how to conduct employment
interviews Of the 41 managers 23 (561) were male and the mean age was 3493
years
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06
47 1
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014
The International Journal of Human Resource Management 3619
Procedure
We conducted policy-capturing analyses to identify the participantsrsquo decision-making
processes or policies with regard to evaluating the suitability of hypothetical job
applicants To avoid the potential problem of respondentsrsquo lsquosocial desirabilityrsquo (Arnold
and Feldman 1981) we did not disclose the true objectives of this study to the
participants we simply told them that the purpose of this study was to identify factors that
determined resume-screening recruitersrsquo perceptions Moreover the participants were
promised that we would ensure their privacy by keeping all responses anonymous Upon
arriving at the study site each participant was led into a laboratory and received an
information packet that included a job description concerning a marketing specialist a
series of 16 resumes where each resume described an applicant with four work-experience
dimensions (ie job tenure job breadth leadership experience and challenging job
experience) and 16 corresponding questionnaires about the participantsrsquo perceptions of
each applicantrsquos KSAO (ie job-related knowledge interpersonal skills GMA and
conscientiousness) The job position (ie a marketing specialist) and the gender and age of
the applicant shown in the resume were identical from one resume to the next Each work-
experience dimension had a high level and a low level With four work-experience
dimensions at two levels each we adopted a 2 pound 2 pound 2 pound 2 design resulting in 16
resumes The resumes surfaced in a random order and each work-experience dimension
surfaced randomly within each resume Table 1 shows the high and low conditions of each
factor Participants were asked to familiarize themselves with their roles as recruiters the
given job description and the job candidatesrsquo resume information After reading each
resume participants reported their ratings of each hypothesized applicantrsquos KSAO
The instructions also directed participants to answer completely all the questions about
one resume before moving on to the next During the actual experiment we waited
outside the laboratory and did not disturb the participants After completing all the 16
questionnaires participants underwent a debriefing and received a gift worth US$3 for
their participation
Table 1 Policy-capturing variables and levels
Job tenure High I have held marketing-related jobs for eight years Low I have held marketing-related jobs for one year
Job breadth High I have held many jobs such as general-affairs department specialist marketing specialist human resource specialist customer service clerk accounting specialist and web design specialist Low I have held jobs such as marketing specialist and product marketing assistant
Leadership experience High I have been a manager for five years Low I have been a manager for half a year
Challenging job experience High I have been in charge of many challenging tasks such as simultaneously handling several projects and workgroups representing my organization during new product presentations to the public and performing activities that are highly visible to people outside our organization Low I have been responsible for routine marketing projects and have participated in new product presentations three times
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014
3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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014
The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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06
47 1
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er 2
014
The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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ded
by [
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e W
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06
47 1
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er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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06
47 1
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014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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nloa
ded
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e W
este
rn R
eser
ve U
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47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
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06
47 1
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er 2
014
3616 Y-M Huang et al
Taken together according to attribution theory recruiters may use applicantsrsquo work-
experience dimensions of job tenure leadership experience and challenging job
experience to form causal judgments regarding whether applicants possess sufficient job-
related knowledge (Heider 1958 Fiske and Taylor 1991) Thus the following hypothesis
is proposed
Hypothesis 1 Job tenure leadership experience and challenging job experience will be
the most important components of work experience when recruiters
judge the extent of applicantsrsquo job-related knowledge
The effects of work experience on perceived interpersonal skills
Interpersonal skills are the lubricant of social and work relationships helping employees
adequately enact key behaviors in interactive social contexts (Meichenbaum Bulter and
Gruson 1981) Researchers have been paying more and more attention to the selection
processes for applicants with interpersonal skills thus interpersonal skills have become a
common criterion in recruitersrsquo prescreening of applicants (Cascio 1995) We expect that
applicantsrsquo leadership experiences are an important cue in recruitersrsquo efforts to make
accurate inferences concerning the applicantsrsquo interpersonal skills Leaders are required to
manage and cooperate with subordinates and other work teams inside and outside
organizations and therefore need substantive interpersonal skills to construct and maintain
high-quality communications and relationships (McCauley Rudeman Ohlott and Morrow
1994) Leaders have more opportunities to learn interpersonal skills than their
subordinates because the former have to interact with members smoothly and peacefully
so as to accumulate social capital that is beneficial to the leadership tasks at hand
(Hochwarter Witt Treadway and Ferris 2006) Because individuals with many leadership
experiences give the impression that they have frequently resolved interpersonal problems
at prior workplaces recruiters would likely regard these individuals as skillful at crafting
and preserving effective interpersonal relationships Thus we expect that recruiters
perceive applicants equipped with considerable leadership experience as having higher
interpersonal skills than applicants equipped with little leadership experience According
to attribution theory (Heider 1958 Fiske and Taylor 1991) recruiters who read about the
work-experience information listed on an applicantrsquos resume would make causal inference
about the applicantrsquos job-related skills including interpersonal skills Recruiters may use
applicantsrsquo leadership experience to draw conclusions about whether applicants possess
high levels of interpersonal skills We propose the following hypothesis in this regard
Hypothesis 2 Leadership experience will be the most important component of work
experience when recruiters judge the extent of applicantsrsquo interpersonal
skills
The effects of work experience on perceived GMA
GMA refers to overall intelligence or cognitive ability determining whether individuals
can get and make use of important knowledge systematically GMA is vital for individualsrsquo
detection and resolution of problems at work (Behling 1998) Also GMA concerns the
multiple and various aptitudes and cognitive abilities possessed by job applicants (Hunter
and Hunter 1984) Those with high GMA are bright quick to solve different problems and
quick to learn new skills (Dunn Mount Barrick and Ones 1995) Thus recruiters will want
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The International Journal of Human Resource Management 3617
to select applicants with high GMA because they are smarter cleverer and have greater
problem-solving competency than applicants with low GMA Job breadth is the amount of
jobs individuals have experienced reflecting the diversity of job contents (Ford et al
1992) Changing jobs is often accompanied by a need to demonstrate onersquos capacity to be
effective in the new role (McCauley et al 1994) Through several career transitions
individuals gain opportunities to develop personal competence by quickly learning various
skills and problem-solving abilities in order to cope with new obstacles (McCauley
Eastman and Ohlott 1995) Applicants who report that they have performed various types
of jobs exhibit an openness to experience and an able interest in expanding and enriching
knowledge bases through job transition (Borman Hanson Oppler Pulakos and White
1993) These applicants may have high GMA in implementing various job-related tasks
because workers who perform various jobs effectively need high GMA to absorb and
implement the varied knowledge and abilities associated with the jobs (Hunter and Hunter
1984) Thus we expect that recruiters will attribute applicantsrsquo job breadth to their
GMA and perceive applicants equipped with various job experiences as having relatively
high GMA
In addition individuals with considerable leadership experience may be regarded as
individuals who possess high levels of GMA The responsibilities associated with
leadership positions in workplaces are highly difficult and complex requiring that the
person occupying the position possess a high degree of GMA so that he or she can learn
and deal with related work affairs quickly and efficiently (Hunter and Hunter 1984) Van
Iddekinge Ferris and Heffner (2009) argued that lsquoleaders often are required to gather
integrate and interpret large amounts of information and then make sound decisions on
the basis of that information Thus it is reasonable to expect that cognitive ability is
positively related to how leaders perform rsquo (p 469) Under this condition a reasonable
assumption is that individuals who hold leadership jobs should have cognitive abilities
sufficient to the task of overcoming obstacles and challenges at work Thus we expect
that applicants equipped with significant leadership experiences will give recruiters
the impression of possessing higher levels of GMA than applicants who lack such
experiences
Moreover it has been argued that lsquotaking up challenging tasks will require one to
develop and apply new skills and procedures instead of relying on known routinesrsquo (De
Pater et al 2009 p 316) Because of the difficulties and complexity inherent in challenging
jobs individuals who are assigned these jobs have to learn and develop new knowledge and
skills (Tesluk and Jacobs 1998) Because challenging tasks encompass the types of activities
also performed at higher-level jobs people with challenging job experiences give the
impression of being able to effectively perform the tasks associated with these higher-level
jobs (De Pater et al 2009) Therefore we expect that prior challenging job experiences
possessed by applicants may signal their possession of sufficient GMA in dealing with
job-related difficulties because the applicants have effectively handled challenges in prior
experiences
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
when recruiters use applicantsrsquo work experience as the initial screening criteria there is an
implied assumption that applicantsrsquo work experience is linked to job-relevant attributions
including GMA which is important for job success Recruiters may use applicantsrsquo work-
experience dimensions of job breadth leadership experience and challenging job
experience to draw conclusions about whether applicants possess high GMA Thus the
following hypothesis is proposed
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3618 Y-M Huang et al
Hypothesis 3 Job breadth leadership experience and challenging job experience will
be the most important components of work experience when recruiters
judge the extent of applicantsrsquo GMA
The effects of work experience on perceived conscientiousness
Research has suggested that the personality trait of conscientiousness is a vital predictor
of job performance (Barrick and Mount 1991) Individuals with high conscientiousness
are generally considered to be responsible organized serious and willing to work hard to
attain goals (Goldberg 1990) In the context of personnel selection the conscientious
personality is expected to be among the most critical competencies that lsquoa well-qualified
applicantrsquo should have (Dunn et al 1995) Because leaders should take full responsibility
for planning organizing leading and controlling and spend time and effort on integrating
and implementing work affairs leadership experience may be attributed to achievement-
oriented characteristics (Zaccaro Kemp and Bader 2004) In addition employees
with high conscientiousness are achievement-oriented and promote task performance
and therefore are more likely to be promoted to a managerial position (Conger and
Fulmer 2003) Therefore in the context of employee selection recruiters may link
applicantsrsquo leadership experience to their personality of conscientiousness because
most employees who are assigned to leadership positions are highly conscientious
In addition employees who embrace assigned challenging tasks signal their
willingness not only to exert effort (Van Scotter Motowidlo and Cross 2000) but also to
develop a wide range of abilities knowledge and values that strengthen the likelihood of
effective task execution (London 2002) De Pater et al (2009) stated that the more time
employees spend on challenging tasks the more they signal their desire and ability to
handle significant responsibilities In the context of recruitment applicants who have been
assigned significantly challenging jobs are more likely than other applicants to impress
recruiters as being effortful and achievement-oriented In other words recruiters will
attribute challenging job experience to the personality trait of conscientiousness
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
recruiters not only take into account content of the job being filled but also infer
personality trait of conscientiousness that would aid applicants in performing their
jobs Recruiters may use applicantsrsquo work-experience dimensions of leadership experience
and challenging job experience to form causal judgments regarding whether applicants are
high in conscientiousness Thus the following hypothesis is proposed
Hypothesis 4 Leadership experience and challenging experiences will be the most
important components of work experience when recruiters judge the
extent of applicantsrsquo trait of conscientiousness
Method
Participants
Our participants comprised 41 professionals or human resource managers from the
high-tech manufacturing industry (71) the financial industry (12) the service
industry (10) and others (7) All the managers had acquired experience of
reviewing resumes and had undergone training in how to conduct employment
interviews Of the 41 managers 23 (561) were male and the mean age was 3493
years
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The International Journal of Human Resource Management 3619
Procedure
We conducted policy-capturing analyses to identify the participantsrsquo decision-making
processes or policies with regard to evaluating the suitability of hypothetical job
applicants To avoid the potential problem of respondentsrsquo lsquosocial desirabilityrsquo (Arnold
and Feldman 1981) we did not disclose the true objectives of this study to the
participants we simply told them that the purpose of this study was to identify factors that
determined resume-screening recruitersrsquo perceptions Moreover the participants were
promised that we would ensure their privacy by keeping all responses anonymous Upon
arriving at the study site each participant was led into a laboratory and received an
information packet that included a job description concerning a marketing specialist a
series of 16 resumes where each resume described an applicant with four work-experience
dimensions (ie job tenure job breadth leadership experience and challenging job
experience) and 16 corresponding questionnaires about the participantsrsquo perceptions of
each applicantrsquos KSAO (ie job-related knowledge interpersonal skills GMA and
conscientiousness) The job position (ie a marketing specialist) and the gender and age of
the applicant shown in the resume were identical from one resume to the next Each work-
experience dimension had a high level and a low level With four work-experience
dimensions at two levels each we adopted a 2 pound 2 pound 2 pound 2 design resulting in 16
resumes The resumes surfaced in a random order and each work-experience dimension
surfaced randomly within each resume Table 1 shows the high and low conditions of each
factor Participants were asked to familiarize themselves with their roles as recruiters the
given job description and the job candidatesrsquo resume information After reading each
resume participants reported their ratings of each hypothesized applicantrsquos KSAO
The instructions also directed participants to answer completely all the questions about
one resume before moving on to the next During the actual experiment we waited
outside the laboratory and did not disturb the participants After completing all the 16
questionnaires participants underwent a debriefing and received a gift worth US$3 for
their participation
Table 1 Policy-capturing variables and levels
Job tenure High I have held marketing-related jobs for eight years Low I have held marketing-related jobs for one year
Job breadth High I have held many jobs such as general-affairs department specialist marketing specialist human resource specialist customer service clerk accounting specialist and web design specialist Low I have held jobs such as marketing specialist and product marketing assistant
Leadership experience High I have been a manager for five years Low I have been a manager for half a year
Challenging job experience High I have been in charge of many challenging tasks such as simultaneously handling several projects and workgroups representing my organization during new product presentations to the public and performing activities that are highly visible to people outside our organization Low I have been responsible for routine marketing projects and have participated in new product presentations three times
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3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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06
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The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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ded
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06
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3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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ded
by [
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e W
este
rn R
eser
ve U
nive
rsity
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06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
by [
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e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
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ded
by [
Cas
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eser
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rsity
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06
47 1
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ctob
er 2
014
The International Journal of Human Resource Management 3617
to select applicants with high GMA because they are smarter cleverer and have greater
problem-solving competency than applicants with low GMA Job breadth is the amount of
jobs individuals have experienced reflecting the diversity of job contents (Ford et al
1992) Changing jobs is often accompanied by a need to demonstrate onersquos capacity to be
effective in the new role (McCauley et al 1994) Through several career transitions
individuals gain opportunities to develop personal competence by quickly learning various
skills and problem-solving abilities in order to cope with new obstacles (McCauley
Eastman and Ohlott 1995) Applicants who report that they have performed various types
of jobs exhibit an openness to experience and an able interest in expanding and enriching
knowledge bases through job transition (Borman Hanson Oppler Pulakos and White
1993) These applicants may have high GMA in implementing various job-related tasks
because workers who perform various jobs effectively need high GMA to absorb and
implement the varied knowledge and abilities associated with the jobs (Hunter and Hunter
1984) Thus we expect that recruiters will attribute applicantsrsquo job breadth to their
GMA and perceive applicants equipped with various job experiences as having relatively
high GMA
In addition individuals with considerable leadership experience may be regarded as
individuals who possess high levels of GMA The responsibilities associated with
leadership positions in workplaces are highly difficult and complex requiring that the
person occupying the position possess a high degree of GMA so that he or she can learn
and deal with related work affairs quickly and efficiently (Hunter and Hunter 1984) Van
Iddekinge Ferris and Heffner (2009) argued that lsquoleaders often are required to gather
integrate and interpret large amounts of information and then make sound decisions on
the basis of that information Thus it is reasonable to expect that cognitive ability is
positively related to how leaders perform rsquo (p 469) Under this condition a reasonable
assumption is that individuals who hold leadership jobs should have cognitive abilities
sufficient to the task of overcoming obstacles and challenges at work Thus we expect
that applicants equipped with significant leadership experiences will give recruiters
the impression of possessing higher levels of GMA than applicants who lack such
experiences
Moreover it has been argued that lsquotaking up challenging tasks will require one to
develop and apply new skills and procedures instead of relying on known routinesrsquo (De
Pater et al 2009 p 316) Because of the difficulties and complexity inherent in challenging
jobs individuals who are assigned these jobs have to learn and develop new knowledge and
skills (Tesluk and Jacobs 1998) Because challenging tasks encompass the types of activities
also performed at higher-level jobs people with challenging job experiences give the
impression of being able to effectively perform the tasks associated with these higher-level
jobs (De Pater et al 2009) Therefore we expect that prior challenging job experiences
possessed by applicants may signal their possession of sufficient GMA in dealing with
job-related difficulties because the applicants have effectively handled challenges in prior
experiences
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
when recruiters use applicantsrsquo work experience as the initial screening criteria there is an
implied assumption that applicantsrsquo work experience is linked to job-relevant attributions
including GMA which is important for job success Recruiters may use applicantsrsquo work-
experience dimensions of job breadth leadership experience and challenging job
experience to draw conclusions about whether applicants possess high GMA Thus the
following hypothesis is proposed
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nloa
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3618 Y-M Huang et al
Hypothesis 3 Job breadth leadership experience and challenging job experience will
be the most important components of work experience when recruiters
judge the extent of applicantsrsquo GMA
The effects of work experience on perceived conscientiousness
Research has suggested that the personality trait of conscientiousness is a vital predictor
of job performance (Barrick and Mount 1991) Individuals with high conscientiousness
are generally considered to be responsible organized serious and willing to work hard to
attain goals (Goldberg 1990) In the context of personnel selection the conscientious
personality is expected to be among the most critical competencies that lsquoa well-qualified
applicantrsquo should have (Dunn et al 1995) Because leaders should take full responsibility
for planning organizing leading and controlling and spend time and effort on integrating
and implementing work affairs leadership experience may be attributed to achievement-
oriented characteristics (Zaccaro Kemp and Bader 2004) In addition employees
with high conscientiousness are achievement-oriented and promote task performance
and therefore are more likely to be promoted to a managerial position (Conger and
Fulmer 2003) Therefore in the context of employee selection recruiters may link
applicantsrsquo leadership experience to their personality of conscientiousness because
most employees who are assigned to leadership positions are highly conscientious
In addition employees who embrace assigned challenging tasks signal their
willingness not only to exert effort (Van Scotter Motowidlo and Cross 2000) but also to
develop a wide range of abilities knowledge and values that strengthen the likelihood of
effective task execution (London 2002) De Pater et al (2009) stated that the more time
employees spend on challenging tasks the more they signal their desire and ability to
handle significant responsibilities In the context of recruitment applicants who have been
assigned significantly challenging jobs are more likely than other applicants to impress
recruiters as being effortful and achievement-oriented In other words recruiters will
attribute challenging job experience to the personality trait of conscientiousness
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
recruiters not only take into account content of the job being filled but also infer
personality trait of conscientiousness that would aid applicants in performing their
jobs Recruiters may use applicantsrsquo work-experience dimensions of leadership experience
and challenging job experience to form causal judgments regarding whether applicants are
high in conscientiousness Thus the following hypothesis is proposed
Hypothesis 4 Leadership experience and challenging experiences will be the most
important components of work experience when recruiters judge the
extent of applicantsrsquo trait of conscientiousness
Method
Participants
Our participants comprised 41 professionals or human resource managers from the
high-tech manufacturing industry (71) the financial industry (12) the service
industry (10) and others (7) All the managers had acquired experience of
reviewing resumes and had undergone training in how to conduct employment
interviews Of the 41 managers 23 (561) were male and the mean age was 3493
years
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ded
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Cas
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rsity
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06
47 1
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ctob
er 2
014
The International Journal of Human Resource Management 3619
Procedure
We conducted policy-capturing analyses to identify the participantsrsquo decision-making
processes or policies with regard to evaluating the suitability of hypothetical job
applicants To avoid the potential problem of respondentsrsquo lsquosocial desirabilityrsquo (Arnold
and Feldman 1981) we did not disclose the true objectives of this study to the
participants we simply told them that the purpose of this study was to identify factors that
determined resume-screening recruitersrsquo perceptions Moreover the participants were
promised that we would ensure their privacy by keeping all responses anonymous Upon
arriving at the study site each participant was led into a laboratory and received an
information packet that included a job description concerning a marketing specialist a
series of 16 resumes where each resume described an applicant with four work-experience
dimensions (ie job tenure job breadth leadership experience and challenging job
experience) and 16 corresponding questionnaires about the participantsrsquo perceptions of
each applicantrsquos KSAO (ie job-related knowledge interpersonal skills GMA and
conscientiousness) The job position (ie a marketing specialist) and the gender and age of
the applicant shown in the resume were identical from one resume to the next Each work-
experience dimension had a high level and a low level With four work-experience
dimensions at two levels each we adopted a 2 pound 2 pound 2 pound 2 design resulting in 16
resumes The resumes surfaced in a random order and each work-experience dimension
surfaced randomly within each resume Table 1 shows the high and low conditions of each
factor Participants were asked to familiarize themselves with their roles as recruiters the
given job description and the job candidatesrsquo resume information After reading each
resume participants reported their ratings of each hypothesized applicantrsquos KSAO
The instructions also directed participants to answer completely all the questions about
one resume before moving on to the next During the actual experiment we waited
outside the laboratory and did not disturb the participants After completing all the 16
questionnaires participants underwent a debriefing and received a gift worth US$3 for
their participation
Table 1 Policy-capturing variables and levels
Job tenure High I have held marketing-related jobs for eight years Low I have held marketing-related jobs for one year
Job breadth High I have held many jobs such as general-affairs department specialist marketing specialist human resource specialist customer service clerk accounting specialist and web design specialist Low I have held jobs such as marketing specialist and product marketing assistant
Leadership experience High I have been a manager for five years Low I have been a manager for half a year
Challenging job experience High I have been in charge of many challenging tasks such as simultaneously handling several projects and workgroups representing my organization during new product presentations to the public and performing activities that are highly visible to people outside our organization Low I have been responsible for routine marketing projects and have participated in new product presentations three times
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rsity
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06
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ctob
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014
3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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014
The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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06
47 1
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The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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ded
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06
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er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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06
47 1
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014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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nloa
ded
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e W
este
rn R
eser
ve U
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47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
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ded
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rsity
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06
47 1
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er 2
014
3618 Y-M Huang et al
Hypothesis 3 Job breadth leadership experience and challenging job experience will
be the most important components of work experience when recruiters
judge the extent of applicantsrsquo GMA
The effects of work experience on perceived conscientiousness
Research has suggested that the personality trait of conscientiousness is a vital predictor
of job performance (Barrick and Mount 1991) Individuals with high conscientiousness
are generally considered to be responsible organized serious and willing to work hard to
attain goals (Goldberg 1990) In the context of personnel selection the conscientious
personality is expected to be among the most critical competencies that lsquoa well-qualified
applicantrsquo should have (Dunn et al 1995) Because leaders should take full responsibility
for planning organizing leading and controlling and spend time and effort on integrating
and implementing work affairs leadership experience may be attributed to achievement-
oriented characteristics (Zaccaro Kemp and Bader 2004) In addition employees
with high conscientiousness are achievement-oriented and promote task performance
and therefore are more likely to be promoted to a managerial position (Conger and
Fulmer 2003) Therefore in the context of employee selection recruiters may link
applicantsrsquo leadership experience to their personality of conscientiousness because
most employees who are assigned to leadership positions are highly conscientious
In addition employees who embrace assigned challenging tasks signal their
willingness not only to exert effort (Van Scotter Motowidlo and Cross 2000) but also to
develop a wide range of abilities knowledge and values that strengthen the likelihood of
effective task execution (London 2002) De Pater et al (2009) stated that the more time
employees spend on challenging tasks the more they signal their desire and ability to
handle significant responsibilities In the context of recruitment applicants who have been
assigned significantly challenging jobs are more likely than other applicants to impress
recruiters as being effortful and achievement-oriented In other words recruiters will
attribute challenging job experience to the personality trait of conscientiousness
Taken together according to attribution theory (Heider 1958 Fiske and Taylor 1991)
recruiters not only take into account content of the job being filled but also infer
personality trait of conscientiousness that would aid applicants in performing their
jobs Recruiters may use applicantsrsquo work-experience dimensions of leadership experience
and challenging job experience to form causal judgments regarding whether applicants are
high in conscientiousness Thus the following hypothesis is proposed
Hypothesis 4 Leadership experience and challenging experiences will be the most
important components of work experience when recruiters judge the
extent of applicantsrsquo trait of conscientiousness
Method
Participants
Our participants comprised 41 professionals or human resource managers from the
high-tech manufacturing industry (71) the financial industry (12) the service
industry (10) and others (7) All the managers had acquired experience of
reviewing resumes and had undergone training in how to conduct employment
interviews Of the 41 managers 23 (561) were male and the mean age was 3493
years
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The International Journal of Human Resource Management 3619
Procedure
We conducted policy-capturing analyses to identify the participantsrsquo decision-making
processes or policies with regard to evaluating the suitability of hypothetical job
applicants To avoid the potential problem of respondentsrsquo lsquosocial desirabilityrsquo (Arnold
and Feldman 1981) we did not disclose the true objectives of this study to the
participants we simply told them that the purpose of this study was to identify factors that
determined resume-screening recruitersrsquo perceptions Moreover the participants were
promised that we would ensure their privacy by keeping all responses anonymous Upon
arriving at the study site each participant was led into a laboratory and received an
information packet that included a job description concerning a marketing specialist a
series of 16 resumes where each resume described an applicant with four work-experience
dimensions (ie job tenure job breadth leadership experience and challenging job
experience) and 16 corresponding questionnaires about the participantsrsquo perceptions of
each applicantrsquos KSAO (ie job-related knowledge interpersonal skills GMA and
conscientiousness) The job position (ie a marketing specialist) and the gender and age of
the applicant shown in the resume were identical from one resume to the next Each work-
experience dimension had a high level and a low level With four work-experience
dimensions at two levels each we adopted a 2 pound 2 pound 2 pound 2 design resulting in 16
resumes The resumes surfaced in a random order and each work-experience dimension
surfaced randomly within each resume Table 1 shows the high and low conditions of each
factor Participants were asked to familiarize themselves with their roles as recruiters the
given job description and the job candidatesrsquo resume information After reading each
resume participants reported their ratings of each hypothesized applicantrsquos KSAO
The instructions also directed participants to answer completely all the questions about
one resume before moving on to the next During the actual experiment we waited
outside the laboratory and did not disturb the participants After completing all the 16
questionnaires participants underwent a debriefing and received a gift worth US$3 for
their participation
Table 1 Policy-capturing variables and levels
Job tenure High I have held marketing-related jobs for eight years Low I have held marketing-related jobs for one year
Job breadth High I have held many jobs such as general-affairs department specialist marketing specialist human resource specialist customer service clerk accounting specialist and web design specialist Low I have held jobs such as marketing specialist and product marketing assistant
Leadership experience High I have been a manager for five years Low I have been a manager for half a year
Challenging job experience High I have been in charge of many challenging tasks such as simultaneously handling several projects and workgroups representing my organization during new product presentations to the public and performing activities that are highly visible to people outside our organization Low I have been responsible for routine marketing projects and have participated in new product presentations three times
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3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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014
Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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ded
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Cas
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rsity
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06
47 1
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er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
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ded
by [
Cas
e W
este
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rsity
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06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3619
Procedure
We conducted policy-capturing analyses to identify the participantsrsquo decision-making
processes or policies with regard to evaluating the suitability of hypothetical job
applicants To avoid the potential problem of respondentsrsquo lsquosocial desirabilityrsquo (Arnold
and Feldman 1981) we did not disclose the true objectives of this study to the
participants we simply told them that the purpose of this study was to identify factors that
determined resume-screening recruitersrsquo perceptions Moreover the participants were
promised that we would ensure their privacy by keeping all responses anonymous Upon
arriving at the study site each participant was led into a laboratory and received an
information packet that included a job description concerning a marketing specialist a
series of 16 resumes where each resume described an applicant with four work-experience
dimensions (ie job tenure job breadth leadership experience and challenging job
experience) and 16 corresponding questionnaires about the participantsrsquo perceptions of
each applicantrsquos KSAO (ie job-related knowledge interpersonal skills GMA and
conscientiousness) The job position (ie a marketing specialist) and the gender and age of
the applicant shown in the resume were identical from one resume to the next Each work-
experience dimension had a high level and a low level With four work-experience
dimensions at two levels each we adopted a 2 pound 2 pound 2 pound 2 design resulting in 16
resumes The resumes surfaced in a random order and each work-experience dimension
surfaced randomly within each resume Table 1 shows the high and low conditions of each
factor Participants were asked to familiarize themselves with their roles as recruiters the
given job description and the job candidatesrsquo resume information After reading each
resume participants reported their ratings of each hypothesized applicantrsquos KSAO
The instructions also directed participants to answer completely all the questions about
one resume before moving on to the next During the actual experiment we waited
outside the laboratory and did not disturb the participants After completing all the 16
questionnaires participants underwent a debriefing and received a gift worth US$3 for
their participation
Table 1 Policy-capturing variables and levels
Job tenure High I have held marketing-related jobs for eight years Low I have held marketing-related jobs for one year
Job breadth High I have held many jobs such as general-affairs department specialist marketing specialist human resource specialist customer service clerk accounting specialist and web design specialist Low I have held jobs such as marketing specialist and product marketing assistant
Leadership experience High I have been a manager for five years Low I have been a manager for half a year
Challenging job experience High I have been in charge of many challenging tasks such as simultaneously handling several projects and workgroups representing my organization during new product presentations to the public and performing activities that are highly visible to people outside our organization Low I have been responsible for routine marketing projects and have participated in new product presentations three times
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3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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06
47 1
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er 2
014
The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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06
47 1
5 O
ctob
er 2
014
Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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ded
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rsity
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06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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06
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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rsity
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06
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The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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ded
by [
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e W
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rsity
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06
47 1
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er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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06
47 1
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er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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nloa
ded
by [
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e W
este
rn R
eser
ve U
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rsity
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47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
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e W
este
rn R
eser
ve U
nive
rsity
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06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
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ded
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rsity
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06
47 1
5 O
ctob
er 2
014
3620 Y-M Huang et al
Measurement
Recruiter-perceived job-related knowledge
We used three items from Chen et al (2011) to measure the recruitersrsquo evaluation of a
given applicantrsquos job-related knowledge Items include lsquoThis applicant possesses the
knowledge necessary to perform the duties of this specific jobrsquo lsquoThis applicant appears to
have a good understanding of the job requirementsrsquo and lsquoThis applicant knows what is
important in this jobrsquo Responses rested on a seven-point Likert scale (1 frac14 strongly
disagree and 7 frac14 strongly agree) The Cronbachrsquos a for this scale was 097
Recruiter-perceived interpersonal skills
We adopted three items from Finkelstein and Burke (1998) to measure the recruitersrsquo
assessment of a given applicantrsquos interpersonal skills Items include lsquoI expect this
applicant to interact with me very wellrsquo lsquoI believe this applicant will be able to get along
with all types of people who could be encountered in this type of jobrsquo and lsquoI expect to
enjoy interacting with this applicant on the job very muchrsquo Responses rested on a five-
point Likert scale (1 frac14 strongly disagree and 5 frac14 strongly agree) The Cronbachrsquos a for
this scale was 085
Recruiter-perceived GMA
We adopted three items from Dunn et al (1995) to measure the recruitersrsquo assessment of a
given applicantrsquos GMA Recruiters were asked to rate the given applicantrsquos GMA along a
continuum dimension with associated low-end and high-end trait clusters The low end of
the GMA feature was anchored with the markers lsquodullrsquo lsquoslow to solve problemsrsquo and lsquoslow
to learn new skillsrsquo whereas the high end of the GMA feature was anchored with the
markers lsquobrightrsquo lsquoquick to solve problemsrsquo and lsquoquick to learn new skillsrsquo Responses
rested on a five-point Likert scale The Cronbachrsquos a for this scale was 093
Recruiter-perceived conscientiousness
We used Cole Feild Giles and Harrisrsquo (2004) scale which is a modified version of
Goldbergrsquos (1992) scale to measure this construct Participants were asked to read each
adjective and determine the extent to which they agreed that it described their typical
behavior Five pairs of adjective items measured on a five-point scale with a continuum
anchored from low-end to high-end clusters assessed recruitersrsquo perceptions of
applicantsrsquo conscientiousness The Cronbachrsquos a was 095
We conducted confirmatory factor analyses using maximum-likelihood estimation to
analyze the factor structure of the four KSAO variables in the study (ie professional
knowledge interpersonal skills GMA and conscientiousness) Results show that the four-
factor measurement model fits our data reasonably well (x 2 [71] frac14 70950 Comparative
Fit Index frac14 098 Normed Fit Index frac14 097 Incremental Fit Index frac14 098 Root mean
square residuals frac14 0052) All manifest indicators were significantly correlated with their
respective latent factors This would indicate the convergent validity of these six
measures In all cases the 95 confidence intervals of the latent construct correlations
were significantly different from 1 thus providing evidence for the discriminant validity
We also proposed a competing model in which all the four KSAO variables were
combined into one factor to further examine discriminant validity Chi-square difference
tests indicated that the hypothesized four-factor model provided a better fit for the data
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ded
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rsity
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06
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er 2
014
The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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nloa
ded
by [
Cas
e W
este
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eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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] at
06
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ctob
er 2
014
The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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ded
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06
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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ded
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este
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eser
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rsity
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06
47 1
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ctob
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014
The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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ded
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e W
este
rn R
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rsity
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06
47 1
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er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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ded
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06
47 1
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ctob
er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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nloa
ded
by [
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e W
este
rn R
eser
ve U
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rsity
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47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
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e W
este
rn R
eser
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06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3621
than did the one-factor model (Dx 2 frac14 361602 df frac14 6 p 001) Taken together both
convergent and discriminant validity established themselves in the present study
Control variables
Past research indicated that recruitersrsquo age gender selection experience and selection
training were related to their evaluations (eg London and Poplawski 1976 Stevens 1998
Dipboye and Jackson 1999) Therefore we included these variables as covariates
Recruiter gender was self-reported and dummy coded for further analysis (0 frac14 male 1 frac14
female) Recruiter experience was self-reported with one item lsquoHow many times have you
participated in employee selectionrsquo We measured recruiter training with one item the
amount of training that participants had undergone in employee selection We also
included recruitersrsquo positive moods and negative moods as control variables because
previous research had found that recruitersrsquo moods during evaluations were related to
recruitersrsquo judgment of applicants (Baron 1987 1993) Bono Foldes Vinson and Muros
(2007) had devised a short version of the Positive and Negative Affect Schedule (PANAS
Watson Clark and Tellegen 1988) from which we extracted six items that helped us
measure the extent to which (1) three nouns described recruitersrsquo positive moods (ie
lsquohappinessrsquo lsquoenthusiasmrsquo and lsquooptimismrsquo) and (2) three nouns described recruitersrsquo
feelings of negative moods (ie lsquoanxietyrsquo lsquoangerrsquo and lsquoirritationrsquo) The recruitersrsquo
responses rested on a four-point scale (ranging from 1 frac14 not at all to 4 frac14 very much so)
Results
We created a four-item scale including one item for each work-experience dimension to
ascertain the success of manipulation of work-experience dimensions Items questioned
the degree to which the participants felt that the applicant had held a job for a long time
(ie job tenure) had held many types of jobs (ie job breadth) had held leadership
positions for a long time and had held a significantly challenging job All items were rated
on a six-point scale ranging from 1 (strongly disagree) to 6 (strongly agree) We compared
the mean scores on the manipulation check items across the low and high conditions in
order to determine whether we had successfully manipulated the four dimensions of work
experience The four t-tests show significant effects in line with the four work-experience
dimensions manipulations in the different experimental conditions Descriptive statistics
are shown in Table 2
Table 3 shows the correlations and descriptive statistics for the study variables As the
same participant was asked to complete questionnaires pertaining to 16 resumes data
collected from such participants may be confounded by certain rater effects Using
Table 2 Mean values on items measuring adequacy of the experimental manipulations
Manipulated variables M SD T value
Job tenure High 518 072 52943
Low 205 080 Job breadth High 511 077 40477
Low 238 094 Leadership experience High 506 073 53923
Low 197 074 Challenging experience High 510 089 40656
Low 230 087
p 001
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06
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Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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rsity
] at
06
47 1
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ctob
er 2
014
The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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06
47 1
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3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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e W
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rsity
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06
47 1
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ctob
er 2
014
The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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ded
by [
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e W
este
rn R
eser
ve U
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rsity
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06
47 1
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ctob
er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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ded
by [
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e W
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rsity
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06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
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47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
by [
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e W
este
rn R
eser
ve U
nive
rsity
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06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
Tab
le 3
D
escr
ipti
ve
stat
isti
cs a
nd
co
rrel
atio
ns
a
Variable
M
SD
1
23
45
67
89
10
11
12
13
Lev
el 1
1
Job t
enure
05
0
05
0
ndash
2
Job b
read
th
05
0
05
0
ndash
ndash
3
Lea
der
ship
exper
ience
05
0
05
0
ndash
ndash
ndash
4
Chal
lengin
g e
xper
ience
05
0
05
0
ndash
ndash
ndash
ndash
5
GM
A
37
0
08
7 2
00
6
00
2 0
08
05
5 (
09
3)
6
Consc
ienti
ousn
ess
36
8
08
1
00
4
200
4 0
13 0
47
07
6 (
09
5)
7
Job-r
elat
ed k
now
ledge
50
2
13
6
02
5 2
00
6 0
08
04
8
06
4
07
0 (
09
7)
8
Inte
rper
sonal
skil
l 34
8
06
9
01
5 2
00
2 0
02
03
9
06
1
06
3
06
5 (
08
5)
Lev
el 2
9
Posi
tive
mood
19
8
07
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
(08
7)
10
Neg
ativ
em
ood
12
6
03
9
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
1
(07
2)
11
Rec
ruit
er g
ender
04
4
05
0
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
00
3
00
4
ndash
12
Rec
ruit
er a
ge
349
3
64
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
01
5
02
4 2
01
7
ndash
13
Rec
ruit
er e
xper
ience
495
9 1
137
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
203
5 0
00
3
00
9 2
00
8
ndash
14
Rec
ruit
er t
rain
ing
28
0
46
3
ndash
ndash
ndash
ndash
ndash
ndash
ndash
ndash
202
0
05
4 2
01
8
04
3 0
26
ndash
p
0
05
p
0
01
a C
ron
bac
hrsquos
a c
oef
fici
ents
are
on
th
e d
iago
nal
3622 Y-M Huang et al
14
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nloa
ded
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e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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nloa
ded
by [
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e W
este
rn R
eser
ve U
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rsity
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06
47 1
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er 2
014
3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
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ded
by [
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e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
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nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
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rsity
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06
47 1
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ctob
er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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ded
by [
Cas
e W
este
rn R
eser
ve U
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rsity
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06
47 1
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ctob
er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
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nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
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ded
by [
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e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3623
Ordinary Least Squares regression to test the data set might violate the statistical
assumption of independent observations (Kenny and La Voie 1985) and result in biased
estimates of the relations between variables (Dreher Ash and Hancock 1988)
Acknowledging the nested nature of data we performed hierarchical linear modeling
(HLM Bryk and Raudenbush 1992) to test the effects of every work-experience
dimension on recruitersrsquo perceived KSAO Moreover research has suggested HLM as a
suitable technique for policy-capturing studies (Aiman-Smith Scullen and Barr 2002)
The use of HLM allows for examination of variables at more than one level of analysis
namely within subjects (Level 1) and between subjects (Level 2) In the current research
the within-subjects predictors (Level 1) were the four dimensions of work experience The
between-subjects predictors (Level 2) were the control variables of recruiter
characteristics (ie age gender experience training positive moods and negative
moods) Participantsrsquo perceived KSAO were regressed on the applicantsrsquo work-experience
dimensions to identify the participantsrsquo idiosyncratic model Because the dimensions were
orthogonal the standardized regression weights (beta weights) can be interpreted as an
index of the relative importance of each dimension in the decision-making process used by
the participant We then followed Hofmann Griffin and Gavinrsquos (2000) suggestion of
investigating the between-recruiter variation before testing the hierarchical models The
results obtained from the null model indicate that the intraclass correlation (ICC [1]) of the
four dependent variables was between 021 and 026 These values are comparable to the
recommended ICC (1) values (James 1982) and thus provide evidence of data consistency
which could facilitate efforts to aggregate these data for further analysis The null model
results indicate that there was significant between-recruiter variance in the four dependent
measures (t00 frac14 010ndash038 x 2 [40] frac14 20567ndash26771 all ps 001) and that more than
74 of the total variance in the dependent variables (ie between 74 and 79) was
within recruiters These results suggest that hierarchical modeling of these data was
appropriate and that in the dependent construct scores there was substantial within-
recruiter variability open to potential explanation
As seen in Table 4 we performed HLM analyses to test the proposed hypotheses For
the four dependent variables the six control variables (ie recruiter characteristics of age
gender experience training positive moods and negative moods) were entered into the
Level 2 model and the four work-experience dimensions were entered into the Level 1
model To ensure meaningful interpretations of the parameter estimation and to refrain
from specific organization effects we group centered Level 1 predictor variables and
grand centered Level 2 predictor variables before testing hierarchical linear models
(Hofmann and Gavin 1998)
As reported in Table 4 job tenure (g frac14 067 p 001) leadership experience
(g frac14 022 p 001) and challenging job experience (g frac14 131 p 001) were the most
important predictors of recruitersrsquo perception of applicantsrsquo job-related knowledge
Therefore Hypothesis 1 was supported Leadership experience was not significantly related
to recruitersrsquo perceptions of applicantsrsquo interpersonal skill (g frac14 003 p 005) Therefore
Hypothesis 2 was not supported Both leadership experience (g frac14 013 p 001) and
challenging job experience (g frac14 095 p 001) were the most important predictors of
recruitersrsquo perceived GMA but job breadth did not have a comparable effect (g frac14 003 p 005) Therefore Hypothesis 3 was partially supported Last both leadership experience
(g frac14 021 p 001) and challenging job experience (g frac14 076 p 001) were the most
important predictors of recruitersrsquo perceptions of applicantsrsquo conscientiousness providing
support for Hypothesis 4
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nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
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rsity
] at
06
47 1
5 O
ctob
er 2
014
3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
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nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3624 Y-M Huang et al
Table 4 Hierarchical linear modeling results for work-experience dimensions
Work-experience dimensions
Job-related Interpersonal Variables knowledge skill GMA Conscientiousness
Level 1 Intercept 502 348 370 368 Job tenure 067 021 2011 007 Job breadth 2017 2002 003 2007 Leadership experience 022 003 013 021 Challenging experience 131 053 095 076
Level 2 Recruiter gender 2023 004 012 000 Recruiter age 001 000 000 2001 Recruiter experience 000 000 000 000 Recruiter training 2002 2001 000 000 Positive mood 008 011 011 026 Negative mood 006 013 008 017
Between-recruiter variance 071 033 021 044 Within-recruiter variance 081 045 021 043
Note Entries are estimations of the fixed effects with robust standard errors p 005 p 001
Discussion
It is argued that lsquodespite calls for more theoretical work providing greater articulation of the
nature of work experience few attempts have been made to bring the quantitative and
qualitative aspects of work experience together into a comprehensive modelrsquo (Tesluk and
Jacobs 1998) The aim of the current study is to answer researchersrsquo calls for studies
concerning the effects that multidimensional aspects of work experience can have on
perceptions of KSAO We have extended Quinones et alrsquos (1995) and Tesluk and Jacobsrsquo
(1998) studies by examining the effects that quantitative work-experience factors (ie job
tenure and job breadth) and qualitative work-experience factors (ie leadership experience
and challenging job experience) have on recruitersrsquo assessment of applicantsrsquo KSAO job
competencies By examining these important dimensions of work experience such as
achievement at work and opportunity to perform and practice (Ford et al 1992) researchers
can clarify work situationsrsquo contributions to the richness of work experiences (McCauley
et al 1994 De Pater et al 2009) Because relatively little research has explored the
importance of different types of work experience in judging an individualrsquos job
competencies (Tesluk and Jacobs 1998) results of this study may help fill the research gap
by showing that the effects of these dimensions of work experience can determine recruitersrsquo
inferences about applicantsrsquo KSAO Consistent with arguments made by Quinones et al
(1995) and Tesluk and Jacobs (1998) our results indicate that dimensions of work
experience differ from one another regarding the effects they have on recruitersrsquo evaluations
of applicantsrsquo various KSAO components This overall finding supports the arguments that
work experience is a construct comprising multiple distinguishable dimensions and that
researchers in the field should investigate the unique effects of specific work-experience
dimensions on recruitersrsquo specific assessments of applicantsrsquo job competencies in the
prescreening process of personnel selection
Job tenure is the most representative indicator of work experience (Quinones et al
1995) It is generally believed that the longer a personrsquos tenure at a job the more
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3625
job-related knowledge the person will gain (Fiedler 1970 McCall Lombardo and
Morrison 1988) As expected our results indicate that applicantsrsquo job tenure was
positively related to recruitersrsquo perception of applicantsrsquo job-related knowledge a finding
that supports the above argument However we also found that job tenure was positively
associated with recruitersrsquo perceptions of interpersonal skills and conscientiousness but
negatively associated with perceptions of GMA These findings imply that applicants who
have been working on a similar or relevant job for a long time may be regarded on the one
hand as reliable dependable and skillful at interacting with others while on the other
hand as dull because they do not seem to be able to handle a new job
Unexpectedly our results did not support our assertion that job breadth would
positively affect perceived GMA The reason for these unexpected results may be related
to the sample and the manipulation of lsquojob breadthrsquo In this study most respondents hailed
from the high-tech industry As the jobs in the two conditions by which we manipulated
lsquojob breadthrsquo (ie general-affairs department specialist marketing specialist human
resource specialist customer service clerk accounting specialist and web design
specialist) did not include any key jobs of the high-tech industry such as research and
development (RampD) engineer participants from the high-tech industry may regard these
jobs as fairly routine easy and requiring few problem-solving and cognitive abilities in
comparison to the industryrsquos lsquoimportantrsquo jobs This manipulation may mitigate the effects
of job breadth on recruitersrsquo perception of applicantsrsquo GMA We encourage future research
to consider the background of recruiters when examining the effects of applicantsrsquo job
breadth on recruitersrsquo assessment of the applicants
Our results also show that job breadth negatively affected recruitersrsquo perception of
applicantsrsquo job-related knowledge This effect implies that significant job diversity on
the part of applicants can correlate to perceptions of irregular job duration and hence
of inadequately absorbed job-related knowledge Therefore when screening resumes
recruiters may perceive those applicants who have garnered experience at numerous types
of jobs as lacking in job-related knowledge
Despite an overwhelming number of studies examining leadership surprisingly few
have examined the effects of leadership experience on important human resource decisions
(eg employee selection) (Avery et al 2003) The present study is designed to address
this gap in the literature by examining the effects of applicantsrsquo leadership experience on
recruitersrsquo inferences about applicantsrsquo job competencies Results here show that leadership
experience predicted recruitersrsquo perceptions of applicantsrsquo job-related knowledge GMA
and conscientiousness but counter to expectations did not predict recruitersrsquo perceptions
of applicantsrsquo interpersonal skills A plausible explanation is that in the current study we
manipulated the lsquoleadership experiencersquo of applicants by altering the length of time
(ie five years vs half a year) they had been in a workplace leadership position Because our
studyrsquos description of leadership-experience manipulation did not include descriptions
of critical affairs that a leader would have to deal with recruiters would associate leadership
experience in years with the skills of handling interpersonal relationships with others
Our results also show that the factor of challenging job experiences was positively
related to recruitersrsquo perception of applicantsrsquo interpersonal skills Because challenging
jobs are always high on difficulty complexity and time pressures (De Pater et al 2009)
people who hold challenging jobs may have to seek othersrsquo support and collaborate with
others to finish tasks Thus in the context of personnel selection applicants possessing
many challenging job experiences will come across as adept at building relationships with
others
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3626 Y-M Huang et al
Practical implications
Our results show that various aspects of applicantsrsquo work experience are associated with
recruitersrsquo perception of various applicant-related job competencies In practice recruiters
can target a specific aspect of work experience when selecting applicants who should
possess desired job competencies For example when the extent of customer contact
required for a job is relatively high (eg sales or customer service jobs) recruiters may pay
more attention to applicantsrsquo interpersonal skills and as a result pay more attention to the
applicants whose resumes boast of many challenging job experiences Given that past
studies have uncovered ample evidence supporting predictive validity for job performance
regarding the job competencies examined in this study (ie job-related knowledge
interpersonal skills GMA and conscientiousness) consequently it is important to identify
the aspects of work experience associated with these job competencies and to train and
provide recruiters with clearer guidance regarding how to make accurate attributions
(Chen et al 2011) Furthermore we advise job seekers to take heed of our findings and to
demonstrate their work experience in detail We suggest that applicants in addition to
detailing how long they held a job (ie job tenure) report the types of jobs they have held
(ie job breadth) how long they have held leadership positions and whether they have held
a significantly challenging job These specific and detailed descriptions of work
experience will facilitate recruitersrsquo decision-making and will meanwhile strengthen the
likelihood that applicants will benefit from their work experience
Limitations of the current research and directions for future research
Although the findings discussed here are compelling a few limitations of this study should
be noted First compared to related empirical research (eg Avery et al 2003 De Pater
et al 2009 Dokko et al 2009) which predominantly tested hypotheses by means of field
surveys this study uses an experimental design serving to increase the internal validity of
the findings However the use of experimental design also constrains the generalizability
of our findings to actual instances of personnel selection where real jobs are at stake
In order to enhance the realism ndash and hence the generalizability ndash of this study we went
to such lengths as inviting practitioners (instead of students) to take on the roles of
recruiters We encourage future researchers to more firmly establish the generalizability of
our findings by gathering data from actual personnel selection settings
Second most of the participants in this study were from the high-tech manufacturing
industry in Taiwan Thus the cross-cultural and cross-industrial generalizability of the
results may be a concern We contend that this fact perhaps does not bias our
interpretations of the findings as patterns of relationships among studied variables herein
are generally congruent with findings based on samples from other countries (eg the
USA see Brown and Campion 1994 Cole Feild and Giles 2003) and from other industries
(eg the financial industry see Dokko et al 2009) Future research testing the current
studyrsquos model but using samples from other countries and other industries could provide
direct evidence of the generalizability of our findings
The third limitation of this study concerns the job vacancy used in the policy-capturing
experiment In this study we adopted the phrase lsquomarketing specialistrsquo as the title of the
hypothesized job opening and asked participants to assess the KSAO of the hypothesized
applicants according to the given jobrsquos requirements and the applicantsrsquo work-experience
dimensions However this job position title may not fully suit the circumstances in this
study For example we do not expect all the applicants applying for marketing specialist
positions to have vast diverse leadership experience Researchers have suggested that a jobrsquos
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3627
attributes such as job complexity can alter specific work-experience dimensionsrsquo
importance to recruitersrsquo evaluations according to Tesluk and Jocobs (1998) lsquo[F]or jobs
that involve higher levels of complexity or where nonroutine decision making composes a
larger portion of the performance domain information on the qualitative aspects of
experience may be necessary for accurate predictionrsquo (p 345) We expect that for jobs with
higher complexity (eg managerial jobs) incorporating the qualitative aspects of experience
(eg leadership experience and challenging job experience) may strengthen the validity of
recruitersrsquo hiring decisions We encourage future researchers to examine the moderating
roles played by job attributes (eg job complexity) in the effects that work-experience
dimensions can have on recruitersrsquo inferences about applicantsrsquo job competencies
The present study confirms that specific types of work experience such as challenging
job and leadership experiences can help recruiters infer applicantsrsquo job competencies To
expand on the current findings future research may examine additional types of work
experience such as international work experience which lsquohas been widely recognized as a
vital asset and as a potential source of competitive advantage for multinational companiesrsquo
(Takeuchi Tesluk Yun and Lepak 2005 p 85) Thus when recruiting for higher-level
managerial positions organizations would likely make international work experience a
major requirement (Daily Certo and Dalton 2000)
Conclusion
In conclusion the present research has made several findings based on a policy-capturing
experimental design Most important the work-experience aspects that recruiters use
when assessing applicants can vary according to the particular job competencies that
recruiters are considering The present study provides support for the notion that work
experience is complex in nature and contributes to the literature by further deepening the
fieldrsquos existing knowledge of the complex roles played by applicantsrsquo work experience in
shaping recruitersrsquo attribution processes
References Aiman-Smith L Scullen SE and Barr SH (2002) lsquoConducting Studies of Decision-Making
in Organizational Contexts A Tutorial for Policy-Capturing and Other Regression-Based Techniquesrsquo Organizational Research Methods 5 388ndash414
Arnold HJ and Feldman DC (1981) lsquoSocial Desirability Response Bias in Self-Report Choice Situationsrsquo Academy of Management Journal 24 377ndash385
Avery DR Tonidandel S Griffith KH and Quinones MA (2003) lsquoThe Impact of Multiple Measures of Leadership Experience on Leader Effectiveness New Insights for Leader Selectionrsquo Journal of Business Research 56 673ndash679
Baron RA (1987) lsquoInterviewerrsquos Moods and Reactions to Job Applicants The Influence of Affective States on Applied Social Judgmentsrsquo Journal of Applied Social Psychology 17 911ndash926
Baron RA (1993) lsquoInterviewersrsquo Moods and Evaluations of Job Applicants The Role of Applicant Qualificationsrsquo Journal of Applied Social Psychology 23 253ndash271
Barrick MR and Mount MK (1991) lsquoThe Big Five Personality Dimensions and Job Performance A Meta-analysisrsquo Personnel Psychology 44 1ndash26
Becker GS (1975) Human Capital A Theoretical and Empirical Analysis With Special Reference to Education New York Columbia University Press
Behling O (1998) lsquoEmployee Selection Will Intelligence and Conscientiousness Do the Jobrsquo Academy of Management Executive 12 77ndash86
Bird RB and Smith EA (2005) lsquoSignaling Theory Strategic Interaction and Symbolic Capitalrsquo Current Anthropology 46 221ndash238
Bono JE Foldes HJ Vinson G and Muros JP (2007) lsquoWorkplace Emotions The Role of Supervision and Leadershiprsquo Journal of Applied Psychology 92 1357ndash1367
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
3628 Y-M Huang et al
Borman WE Hanson MA Oppler SH Pulakos ED and White LA (1993) lsquoRole of Supervisory Experience in Supervisory Performancersquo Journal of Applied Psychology 78 443ndash449
Bray DW and Howard A (1983) lsquoThe ATampT Longitudinal Studies of Managersrsquo in Longitudinal Studies of Adult Psychological Development ed KW Shaie New York Guilford Press pp 266ndash312
Brown BK and Campion MA (1994) lsquoBiodata Phenomenology Recruitersrsquo Perceptions and Use of Biographical Information in Resume Screeningrsquo Journal of Applied Psychology 79 897ndash908
Bryk AS and Raudenbush SW (1992) Hierarchical Linear Models Newbury Park CA Sage Cascio WF (1995) lsquoWhither Industrial and Organizational Psychology in a Changing World of
Workrsquo American Psychologist 50 928ndash939 Chen CC Huang YM and Lee MI (2011) lsquoTest of a Model Linking Applicant Resume
Information and Hiring Recommendationsrsquo International Journal of Selection and Assessment 19 374ndash387
Cole MS Feild HS and Giles WF (2003) lsquoUsing Recruiter Assessments of Applicantsrsquo Resume Content to Predict Applicant Mental Ability and Big Five Personality Dimensionsrsquo International Journal of Selection and Assessment 11 78ndash88
Cole MS Feild HS Giles WF and Harris SG (2004) lsquoJob Type and Recruitersrsquo Inference of Applicant Personality Drawn From Resume Biodata Their Relationships With Hiring Recommendationsrsquo International Journal of Selection and Assessment 12 363ndash367
Conger JA and Fulmer RM (2003) lsquoDeveloping Your Leadership Pipelinersquo Harvard Business Review 81 76ndash84
Daily CM Certo ST and Dalton DR (2000) lsquoInternational Experience in the Executive Suite The Path to Prosperityrsquo Strategic Management Journal 21 515ndash523
De Pater IE Van Vianen AEM Bechtoldt MN and Klehe UT (2009) lsquoEmployeesrsquo challenging job experiences and supervisorsrsquo evaluations of promotabilityrsquo Personnel Psychology 62 297ndash325
Dipboye RL and Jackson SL (1999) lsquoInterviewer Experience and Expertise Effectsrsquo in The Employment Interview Handbook eds RW Eder and MM Harris Thousand Oaks CA Sage pp 229ndash292
Dokko G Wilk SL and Rothbard NP (2009) lsquoUnpacking Prior Experience How Career History Affects Job Performancersquo Organization Science 20 51ndash68
Dreher GF Ash RA and Hancock P (1988) lsquoThe Role of the Traditional Research Design in Underestimating the Validity of the Employment Interviewrsquo Personnel Psychology 41 315ndash328
DuBois D and McKee A (1994) lsquoFacets of Work Experiencersquo Paper presented at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology St Louis MO
Dunn WS Mount MK Barrick MR and Ones DS (1995) lsquoRelative Importance of Personality and General Mental Ability in Managersrsquo Judgments of Applicant Qualificationsrsquo Journal of Applied Psychology 80 500ndash509
Fiedler FE (1970) lsquoLeadership Experience and Leader Performance Another Hypothesis Shot to Hellrsquo Organizational Behavior and Human Performance 5 1ndash14
Finkelstein LM and Burke MJ (1998) lsquoAge Stereotyping at Work The Role of Rater and Contextual Factors on Evaluations of Job Applicantsrsquo The Journal of General Psychology 125 317ndash345
Fiske ST and Taylor SE (1991) Social Cognition New York McGraw-Hill Ford JK Quinones MA Sego DJ and Sorra JS (1992) lsquoFactors Affecting the Opportunity to
Perform Trained Tasks on the Jobrsquo Personal Psychology 45 511ndash527 Goldberg LR (1990) lsquoAn Alternative lsquoDescription of Personalityrsquo The Big-Five Factor Structurersquo
Journal of Personality and Social Psychology 59 1216ndash1229 Goldberg LR (1992) lsquoThe Development of Markers for the Big Five Factor Structurersquo
Psychological Assessment 4 26ndash42 Heider F (1958) The Psychology of Interpersonal Relations New York Wiley Hochwarter WA Witt LA Treadway DC and Ferris GR (2006) lsquoThe Interaction of Social
Skill and Organizational Support on Job Performancersquo Journal of Applied Psychology 91 482ndash489
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014
The International Journal of Human Resource Management 3629
Hofmann DA and Gavin MB (1998) lsquoCentering Decisions in Hierarchical Linear Models Theoretical and Methodological Implications for Organizational Sciencersquo Journal of Management 24 623ndash641
Hofmann DA Griffin MA and Gavin MB (2000) lsquoThe Application of Hierarchical Linear Modeling to Organizational Researchrsquo in Multilevel Theory Research and Methods in Organizations eds K Klein and SWJ Kozlowski San Francisco CA Jossey-Bass pp 467ndash511
Humphrey RH (1985) lsquoHow Work Roles Influence Perception Structural-Cognitive Processes and Organizational Behaviorrsquo American Sociological Review 50 242ndash252
Hunter JE and Hunter RF (1984) lsquoValidity and Utility of Alternative Predictors of Job Performancersquo Psychological Bulletin 96 72ndash98
James LR (1982) lsquoAggregation Bias in Estimates of Perceptual Agreementrsquo Journal of Applied Psychology 67 219ndash229
Kenny DA and La Voie L (1985) lsquoSeparating Individual and Group Effectsrsquo Journal of Personality and Social Psychology 48 339ndash348
London M (2002) lsquoOrganizational Assistance in Career Developmentrsquo in Work Careers A Developmental Perspective ed DC Feldman San Francisco CA Jossey-Bass pp 323ndash345
London M and Poplawski JR (1976) lsquoEffects of Information on Stereotype Development in Performance Appraisal and Interview Contextsrsquo Journal of Applied Psychology 61 199ndash205
McCall MW Lombardo MM and Morrison AM (1988) The Lessons of Experience How Successful Executives Develop on the Job Lexington MA Lexington Books
McCauley CD (1986) Developmental Experiences in Managerial Work A Literature Review Greensboro NC Center for Creative Leadership
McCauley CD Eastman LJ and Ohlott PJ (1995) lsquoLinking Management Selection and Development Through Stretch Assignmentrsquo Human Resource Management 34 93ndash115
McCauley CD Rudeman MN Ohlott PJ and Morrow JE (1994) lsquoAssessing the Development Components of Managerial Jobsrsquo Journal of Applied Psychology 79 544ndash590
Meichenbaum D Butler L and Gruson L (1981) lsquoToward a Conceptual Model of Social Competencersquo in Social Competence eds JD Wine and MD Smye New York Guilford pp 36ndash60
Quinones MA Ford JK and Teachout MS (1995) lsquoThe Relationship Between Work Experience and Job Performance A Conceptual and Meta-analytic Reviewrsquo Personnel Psychology 48 887ndash910
Schmidt FL Hunter JE and Outerbridge AN (1986) lsquoThe Impact of Job Experience and Ability on Job Knowledge Work Sample Performance and Supervisory Ratings of Job Performancersquo Journal of Applied Psychology 71 432ndash439
Spence M (1973) lsquoJob Market Signalingrsquo The Quarterly Journal of Economics 87 355ndash374 Stevens CK (1998) lsquoAntecedents of Interview Interactions Interviewersrsquo Ratings and Applicantsrsquo
Reactionsrsquo Personnel Psychology 51 55ndash85 Takeuchi R Tesluk P Yun S and Lepak D (2005) lsquoAn Integrative View of International
Experiencersquo Academy of Management Journal 48 85ndash100 Tesluk PE and Jacobs RR (1998) lsquoToward an Integrated Model of Work Experiencersquo Personal
Psychology 51 321ndash355 Tsai WC Chi NW Huang TC and Hsu AJ (2011) lsquoThe Effects of Applicant Resume
Contents on Recruitersrsquo Hiring Recommendations The Mediating Roles of Recruiter Fit Perceptionsrsquo Applied Psychology An International Review 60 231ndash254
Van Iddekinge CH Ferris GR and Heffner T (2009) lsquoTest of a Multistage Model of Distal and Proximal Antecedents of Leader Performancersquo Personnel Psychology 62 463ndash495
Van Scotter JR Motowidlo SJ and Cross TC (2000) lsquoEffects of Task Performance and Contextual Performance on Systematic Rewardsrsquo Journal of Applied Psychology 85 526ndash535
Watson D Clark LA and Tellegen A (1988) lsquoDevelopment and Validation of Brief Measures of Positive and Negative affect The PANAS Scalesrsquo Journal of Personality and Social Psychology 54 1063ndash1070
Whetten DA (1989) lsquoWhat Constitutes a Theoretical Contributionrsquo Academy of Management Review 14 490ndash495
Zaccaro SJ Kemp C and Bader P (2004) lsquoLeader Traits and Attributesrsquo in The Nature of Leadership eds J Antonakis AT Cianciolo and RJ Sternberg Thousand Oaks CA Sage pp 101ndash124
Dow
nloa
ded
by [
Cas
e W
este
rn R
eser
ve U
nive
rsity
] at
06
47 1
5 O
ctob
er 2
014