Teufel NET Engineering Group DVND Data & Voice Networks Page 1 February 2011 OpenScape UC Server Xpress Streamlined UC and Voice Solution

Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 1

February 2011

OpenScape UC Server Xpress

Streamlined UC and Voice Solution

February 2011

Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.eu

Xpress Xpress


February 2011

Agenda

Trends

Customer goals

Our differentiation

Summary

Our offering

Customer examples

1

2

3

4

5

6


February 2011

Agenda

Trends

Customer goals

Our differentiation

Summary

Our offering

Customer examples

1

2

3

4

5

6


February 2011

Today’s Communications ChallengesImpacting Mid-Market Organizations

Time to market inhibited by fragmented communications

Accelerate responsiveness and improve customer satisfaction

Travel and 3rd party conferencing costs escalating

Rising real estate and energy costs

Lack of remote worker reduces workforce productivity

Solutions that are difficult and expensive to deploy and maintain

Difficult team linkages to virtual, decentralized locations

Effectively enabling home-based employees

GainCompetitive Advantage

Reduce Costs

ImproveOperational Efficiency

EnhanceProductivity and

Collaboration


February 2011

Enterprises Are Investing in Unified Communications Solutions

UC Market Perspective Analyst View on UC Benefits

Making it easy for employees to find the people and information they need when they need it.

Reducing human latency and the time it takes for employees to get things done.

Supporting a range of communication and collaboration capabilities on a single, familiar client.

Easy-to-use Web conferencing to enable real-time collaboration.

Reduced travel and commuting time, letting employees spend more time on actual work.

Source: SEN Market Research Compendium, Multiple Industry Sources

billions $ US

2009 ~ 2013+74% CAGR

2010 licensed research

5.3 6.1 7.1 8.2 9.2

2009 2010 2011 2012 2013

Unified Communications


February 2011

OpenScape UC Server Xpress Meets Executive-Level Priorities

C-level executives rate IP communications as very or somewhat important: audio conferencing (93%), web collaboration (85%) and VoIP (84%) ranking highest

C-level executives say advanced communications reduce costs, with web collaboration ranking the highest (83%), followed by audio conferencing (76%) and VoIP (74%)

When it comes to making employees more productive, 80% of C-level executives say audio conferencing is most important, followed by web collaboration (79%), video conferencing (71%), VoIP (69%) and IM (69%)

New Frost and Sullivan Research:

2010 licensed research


February 2011

Agenda

Trends

Customer goals

Our differentiation

Summary

Our offering

Customer examples

1

2

3

4

5

6


February 2011

The Challenge to Transform Communications

Time to market inhibited by fragmented solutions

Still not Unified Communications after installation

It takes weeks to install a new communications system

I need a Project Manager just to keep things straight

Adding the essential applications proved costly

Project overruns from unforeseen integration issues

Difficult to keep all the different applications working together

Users are confused when apps don’t work as expected

FragmentedSolutions

Lengthy Deployments

CostlyProjects

IncreasedComplexity


February 2011

Mon 1 HourTues 2 HoursWed 4.5 HoursThurs 1.5 HoursFri 4 Hours

What Is Paying A 3rd Party Audio ConferencingProvider Costing Your Enterprise?

Back of the Napkin Cost Calculation

My Voice Conference Hours

Typical conference cost per minute = .0275

Average / person / day usage = 2.5 hours

# of employees = 500

Cost / year (245 days) = $84,218

This is one example. What is your cost?


February 2011

What is fragmented communications costing you?

Source: Measuring the Pain: What is Fragmented Communication Costing Your Enterprise? Insignia Research 2010

Software-based Voice and UC Solutions Drive Cost Savings, Operational Efficiencies, Productivity and Collaboration and Competitive Advantage

Save over $1,000 monthly per employee due to fragmented communications

Reduce travel costs by at least 50% while improving team collaboration

Reduce annual travel and mobile communication costs by $2,600 per person

Increase team and process productivity by eliminating at least 5 hours of cumulative latency per person per week

Cost savings with unified communications


February 2011

Agenda

Trends

Customer goals

Our differentiation

Summary

Our offering

Customer examples

1

2

3

4

5

6


February 2011

OpenScape UC Server XpressMeeting Today’s Communication Challenges

OpenScape VoiceIndustry proven data center voice solution with lowest TCO

OpenScape Conferencing Synchronizing people and information to accelerate business

OpenScape Unified MessagingSaves time, increases convenience, enhances productivity

OpenScape Contact CenterProfessional Contact Center that maximizes first customer contact resolution

Streamlined DeploymentAn advanced packaged solution for Voice and UC Essentials, easy to install, easy to maintain

Reduce Costs

EnhanceProductivity, Collaboration

Speed andOperational Efficiency


Putting the Right Solution Together


February 2011

OpenScape UC Server XpressSolution Overview

Streamlined solution putting UC and Voice into the hands of mid-sized companies Eliminates the high costs and risks of integrating Voice and UC capabilities Pre-configuration on industry standard server allows installation in hours not weeks


OpenScape Voice Software-based Voice on Linux Server Native SIP Support (users / trunks) Enables Remote / Tele Worker

OpenScape Conferencing Advanced Audio Conferencing Scheduling, Floor-Controls

OpenScape Unified Messaging Voice Mail, Fax, Auto Attendant Web Portal Conferencing / Self Administration

OpenScape Contact Center Routing, reporting, productivity tools Agent and Supervisor Clients

Auto phone configuration

Common management portal

Pre-configuration (dial plan, routing, subscribers)

Media server

Xpress Xpress


February 2011

OpenScape UC Server XpressTypical Deployment Scenario

OpenScape Personal Edition

SBC

LAN (IP / SIP)

Main Office

OpenStage Phones

Xpress Xpress

Choice of Network Interface (SIP Trunking or PRI)

SIP Trunking Certified with Major Carriers

OpenScape Branch offices (optional deployment) 50i, 250

Optional Support for legacy analog devices (modem, fax)

OpenScape Personal Edition supporting P2P Video (optional)

RG8700

PRI PSTN

SIP Trunking

OpenScape Branch 50i

SIP Service Provider

Branch Office


February 2011

Scaled in increments of 50i, 250, 1000 subscribers

Ensures Business Continuity in case of WAN or Link Failure Local Resources (Media Server) Rich Feature Set in survivability

Mode

Local Conferencing reduces WAN / SIP Trunk load

Integrated with OpenScape UC Server Xpress Common Management Portal

50i includes TDM Gateway and Analog Adaptor for legacy devices (FAX, Modem, etc.)

OpenScape UC Server XpressOptional Survivable Branch Office Solutions

OpenScape BranchCapabilities and Features

Analog Adapter

GatewaySBC

Media Server

Firewall

Survivability SIP proxy

50i

50i, 250, 1000


February 2011

OpenScape UC Server XpressUnified Communication Desktop

Intuitive Call -Control/-Management/-Screening Click-to-call via contact list & Groupware Caller Identification Contact Management Call Journal Rule-based call control (follow-me forwarding) Groupware and Directory Access

Improve personal productivity Increase convenience Provide seamless access for remote workers

50 Conference Ports Ad-Hoc / Scheduled Floor Controls

mute self, mute conference, lock conference, drop user

Benefits


February 2011

OpenScape UC Server XpressUnified Messaging

Office PC Office Phone Internet Browser

Saves time Increases convenience Enhances productivity

Benefits View all messages in a single inbox

Mobile Device

Voice Mail Fax Mail Email SMS

Access inbox from anywhere


February 2011

OpenScape UC Server XpressAudio Conferencing

Ad-Hoc Conferencing Meet-me Conferencing Scheduled Conferences Floor Controls


Enhance workgroup collaboration and productivity

Accelerate decision making and access to knowledge pool

Speed up customer and market responsiveness

Benefits

Audio Conferencing


February 2011

OpenScape UC Server XpressOpenScape Contact Center

Groups-based Routing

Agent Desktops

Full feature set including CTI controls, Team list/bar, Speed list/bar, personal performance bar, broadcaster bar, screen pop, and activity log

Manager Desktops used for administration/configuration and reporting

Includes full access to Real-Time, Cumulative Reports

Historical reports

Activity logs

Up to 20 agents

Professional Contact Center for the mid-sized enterprise


February 2011

OpenScape Contact CenterReporting Capabilities

A consolidated intuitive user interface

Unified, visual management tools

Best-of-breed, workflow-style

routing designer

Flexible, visual reporting

Intuitive, easy-to-use interface

Maximize Agent Productivity


February 2011

OpenScape UC Server XpressDevice Options


OpenStage 80

OpenStage 40

OpenStage 15

OpenStage 20

OpenStage 60

OpenStage phones Built on Open Standards

(SIP, SNMP, XML) Customizable for various workplace

environments, e.g. desk sharing, teams or call center staff

Application Framework that allows extensibility and customer application development

OpenScape Personal Edition Soft client for basic UC and call

management on a PC Take your phone number with you Video Call Management Contact Lists, Corporate Directory Ideal solution for Mobile Workers

Intuitive phones and clients maximize user productivity


February 2011

Software Assurance and Upgrade Options

OpenScape Software Assurance

Major, minor upgrades, Patches keeps software up to date

Savings of up to 30% over 3 years versus CAPEX investment in upgrades

Streamline budgeting and improve cash-flow

Upgradable Solution

Cost-effective enhancement via software options

Upgradeable with additional applications and branch solutions

Reconfigurable to scale to 100,000 users

Add additional applications like web collaboration, multi-party video conferencing, advanced audio conferencing, contact center as needed


February 2011

Agenda

Trends

Customer goals

Our differentiation

Summary

Our offering

Customer examples

1

2

3

4

5

6


February 2011

OpenScape UC Server Xpress Differentiation

Fast, Easy, Affordable, Open

Hours to install instead of days – the quickest path to transforming your business – Quick Installation

Low TCO

Unlike other Voice and UC Solutions OpenScape UC Server Xpress eliminate the risk of integrating several different components – Reduced TCO

Best value solution for mid-market enterprise for Voice, Unified Communications and in-house conferencing – Truly Unified Solution

Built on open standards with Open Communications in mind – Less Complexity

Unified Solution

Simplicity of Use

Fast Install

Xpress Xpress


February 2011

The Potential of Unified Communications

Reduce voice communication TCO up to 25%*

Cost savings with voice conferencing 30% to 70%*

Productivity increase of mobile and remote workers 10% to 30%*

Integrated workplace (VM/UM) 5% to 20%**

Data Center deployment lowers energy use and footprint by up to 90% vs. traditional PBXs, also lowering costs

*Sources: Average estimate derived from Forrester Consulting Study / **Source: Calculations Based On Estimated Business Activity and Market Information

EnhanceProductivity, Collaboration


ReduceCosts

Speed andOperational Efficiency

Measurable Business Value


February 2011

Agenda

Trends

Customer goals

Our differentiation

Summary

Our offering

Customer examples

1

2

3

4

5

6


February 2011

North American Mid-market Health Care ProviderMoving to OpenScape Voice and UC

PSTNPBX

PBX

PBX

PBX PBX OpenScape Voice + UC

BranchLocations

IP / PSTNNetwork

Lowered TCO by consolidation of 5 legacy switches representing a 30-35% cost savings

On-going cost advantage with IP Trunking Services Increased productivity with the introduction of Unified Communication

services and OpenStage Phones Increased patient satisfaction with modernized patient services

Moving to OpenScape Voice and UC improves business


February 2011

Mid-market customers OpenScape Voice and UCin more than 19 Countries

OpenScape UC Server Xpress makes it easy to join the Voice & UC trend

Government

Retail

IndustrialEducation & Services

Banking & Finance

Health Care

Univ of Belgrade


February 2011

Agenda

Trends

Customer goals

Our differentiation

Summary

Our offering

Customer examples

1

2

3

4

5

6


February 2011

Fast

Dramatically speeds up business community and collaboration workflows

Install and configure in hours

Intuitive User interfaces, award winning phones speeds up user learning curve

Easy

Simple and intuitive user interface

Simple client installation with no configuration

Easy one-step scheduling a voice conference

Affordable

Voice and Unified Communications in one solution

Less time to install, easier to maintain

Lowers costs and improves efficiency

Open

Re-configurable up to 100,000 users, supporting all major applications

Supports industry standards e.g. SIP, OpenSOA, Web Services

Solution deploys on an industry standard servers

Summary


February 2011


Putting the right solution together

OpenScape VoiceIndustry proven data center voice solution with lowest TCO

OpenScape Conferencing Synchronizing people and information to accelerate business

OpenScape Unified MessagingSaves time, increases convenience, enhances productivity

OpenScape Contact CenterProfessional Contact Center that maximizes first customer contact resolution

Streamlined DeploymentAn advanced packaged solution for Voice and UC Essentials, easy to install, easy to maintain

An investment that pays off!

Xpress Xpress


February 2011

OpenScape UC Server XpressNetwork Deployment option - SIP Trunking


LAN (IP / SIP)


Main Office Branch Office

ROI within months by SIP Trunking instead of costly PSTN PRI Trunks

Buy incremental capacity based on actual usage models instead of fixed PRI scheme

SIP Trunking

OpenStage Phones

Xpress Xpress

SBC

SIP Service Provider


February 2011

SIP TrunkingOnly Buy the Needed Trunking Capacity

T1/PRI Network

PSTN

PRI

SIP Trunking

IP / PSTNNetwork

SIP Trunk

Waste

Needed

T-1 / PRI1 2 3 4 5 6 7 8


February 2011

OpenScape UC Server XpressNetwork Deployment options - TDM Trunking


RG8702 /8

LAN (IP / SIP)


Main Office Branch Office

Branch Office allows for incremental, manageable growth, a TCO Advantage

Branch Office Survivability, Feature Rich

TDM Trunking

OpenStage Phones

Xpress Xpress PRIs(2/8)

8 FXO /4BRI TDM / PSTN


February 2011

OpenScape UC Server Xpress FeaturesPre-Configured Features and Capabilities

All Applications pre-installed and pre-configured

OpenScape Voice, OpenScape Contact Center, OpenScape Xpressions (Conference / UM)

OpenScape Deployment Server Subscriber, Call Center Agents, and

Device configuration & Templates Media Server Languages (German / English) Call Detail Records (Stored up to 30 days) OpenScape Common Management Portal

System, Subscriber Administration Back-up and Restores (pre-configured

schedules)

System / Architecture

350 Dynamic User Licenses (SIP) 350 Unified Messaging Licenses All OpenScape Voice Enterprise

Features Hunt Groups 50 CTI Web Clients

Conferencing Controls, C2C, Call Features (Hold, etc.)

Contact List Journal Voicemail Visualization and

retrieval/playback

Users


February 2011

OpenScape UC Server Xpress FeaturesPre-Configured Features and Capabilities

Advanced Voice Mail with Local Storage Mail Box per user Auto Attendant

Custom and Default Announcements Ready for MS Exchange Integration

Voice Mail

20 Contact Center Agents Incoming / Group Based Routing CTI controls, Team list/bar, Speed list/bar,

personal performance bar, broadcaster bar, screen pop, and activity log

2 Contact Center Supervisors Administration, Configuration Reporting (Real Time / Historical)

Contact Center

50 Conference Ports Ad-Hoc / Scheduled Floor Controls


Conferencing


February 2011

First Contact and Resolution:Critical for Customer Success

“… agents rely onassistance from others to resolve more than 25% of difficult, sensitive or urgent customer calls…”

Source: Siemens Communications / CRMxChange Survey

Customer Caller Supervisor

State:availabl

e

Manager / Knowledge

Worker

State:unavailable

States:availabletalkingworking

Subject Matter

Experts

Contact Center Agent


February 2011

Thank you!

Teufel NET – VoIP & UC Solutions

References up to 20.000 VoIP User

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Documents

Teufel NET Engineering Group DVND Data & Voice Networks Page 1 February 2011 OpenScape UC Server Xpress Streamlined UC and Voice Solution