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TEXAS A&M UNIVERSITY
Practical Lessons Drawn From Ten Years of
Library Service Quality in a Research Library
17th Hellenic Conference of Greek Academic LibrariesColleen Cook
Texas A&M University
ARL introduces New Measures InitiativeTAMU begins SERVQUAL study
TAMU begins 3 year LibQUAL+® Pilot Program
19992000
2007
2006
20042005
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2001
13 institutions participate in survey
160 institutions participate78,000 responses1st annual ALA LibQUAL+® Fair Share1st International Workshop
300 Institutions125,000 responsesSurvey offered in French
Survey standardized: 22 questions & a boxSurvey languages now include European French, Dutch & Swedish
In-Kind Grant Program begins
LibQUAL+® Analytics
1,000 InstitutionsNow available in Chinese (Traditional)
TEXAS A&M UNIVERSITY
• Land, Sea and Space Grant University• 48,000 Students, Fall 2008• 2,600 Instructional Faculty• One of the two major, public flagship universities in Texas, USA• Historical strengths in Engineering, Science & Health
TEXAS A&M UNIVERSITY LIBRARIES
• ARL Member, ranked 26th overall, 2nd in electronic serial • Annual budget of $34 Million• 4 million volumes
TEXAS A&M UNIVERSITY LIBRARIES
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TEXAS A&M UNIVERSITY LIBRARIES
Hours of OperationComparison of Texas A&M Peer Institutions(Hours open during a week)
Rank1.Open 24/7 (168)
Ohio StatePenn StateUC San Diego
2. Wisconsin (148)3.Texas A&M (145)
North Carolina (145)4.Georgia Tech (135)5.Purdue (119)
Illinois (119)6.Texas (107)7.Florida (104)8.Minnesota (100)9.UCLA (97)
TEXAS A&M UNIVERSITY LIBRARIES
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INFORMATION CONTROL
Liberal ArtsFaculty
Liberal ArtsFaculty
Science &EngineeringFaculty
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Liberal ArtsFaculty Liberal Arts
Faculty
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INFORMATION CONTROL
TEXAS A&M UNIVERSITY LIBRARIES
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Liberal ArtsFaculty
Liberal ArtsFaculty
Science &EngineeringFaculty
Science &EngineeringFaculty
INFORMATION CONTROL
TEXAS A&M UNIVERSITY LIBRARIES
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Liberal ArtsFaculty
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Science &EngineeringFaculty
INFORMATION CONTROL
1870 1880 1890 1900 1910 1920 1930 1940 1950 1960 1970 1980 1990 2000 2010 2020
1976:One Millionth Volume
1992:Two Millionth Volume
2004:Three Millionth Volume
2009:Four Millionth Volume
5YRS
12YRS
16YRS
100YRS
TEXAS A&M UNIVERSITY LIBRARIES
Collections of DistinctionVeterinary ParasitologyEntomologyColonial MexicoRevolutionary MexicoAfrican American Experience in TexasScience Fiction Research Collection CervantesJohn DonneWalt WhitmanFrench History & LiteraturePrinting ArtsSelected modern political papers including Senator Phil Gramm Papers
TEXAS A&M UNIVERSITY LIBRARIES
TEXAS A&M UNIVERSITY LIBRARIES
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LIBRARY AS PLACE
TEXAS A&M UNIVERSITY LIBRARIES
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TEXAS A&M UNIVERSITY LIBRARIES
Medical Sciences Library Stacks:Less than 1 year growth
West Campus Library Stacks:At capacity
Sterling C. Evans Library Stacks:At capacity
Cushing Stacks:3 years growth
Policy Sciences & Economics Library:At capacity, returning materials to Evans Library
Library Space: Competing Needs
TEXAS A&M UNIVERSITY LIBRARIES
TEXAS A&M UNIVERSITY LIBRARIES
TEXAS A&M UNIVERSITY LIBRARIES
TEXAS A&M UNIVERSITY LIBRARIES
Thank you !
Contact Information:Colleen CookDeanTexas A&M University Libraries5000 TAMUCollege Station, TX 77843-5000Telephone: 979-845-8111Fax: 979-845-6238eMail: [email protected]
WOOF ! ! !
