The overall multi-m

odal transp

ort infra

structu

re and service

s

Maritime in

frastr

ucture and equipment

Airport

infrastr

ucture and equipment

Cross

border fa

cilities a

nd proce

dures

Simplifi

cation of c

ustoms p

roce

dures

Harmoniza

tion of bord

er contro

ls

6% 7% 7%13% 13% 16%

16% 16% 13%

24% 29% 28%

54% 48%

39%

51% 38%41%

24%27%

37%

11%18% 14%

1% 2% 4% 1% 1% 1%

Please rate how the Customs Administration performs in each category:

Very goodGoodFairPoorVery poor

75.4%

24.6%

Does the opportunity exist to appeal a Cus-toms decision to higher and more senior

levels of the Customs Administration's man-agement for review and possible change?

YesNo

44.2%55.8%

Is there an effective independent and/or judicial authority for appeals?

YesNo

36.4%

63.6%

Is there an effective problem resolution office or contact for importers/ex-

porters?

YesNo

Never Sometimes Often Always0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

To what extent does the Customs Administration comply with the following mandates?

Allows submission of a single manifest covering all goods contained in a shipment transported by an express shipment service through electronic meansProvides for clearance of certain goods with a minimum of documen-tationAdopts or maintains expedited cus-toms procedures for express ship-mentsProvides for clearance of express shipments within six hours after submission of customs documents (provided arrival of the shipment)

14%

49%

34%

3%

Goods are released promptly, within 48 hours of arrival when possible:

NeverSometimesOftenAlways

15% 15% 24%23% 34%

37%39%

35%30%

22% 15% 8%1% 1% 1%

How does the Customs Administration rate in the following areas:

Very GoodGoodFairBadVery Bad