Leadership DevelopmentUnderstanding Behavioral Styles

November 2, 2017Transmission Roundtable

Facilitator: Jack Darrough

� Eleven years with Atmos Energy� Held variety of positions: IT,

Program Management, Business Analysis and currently

� Learning Management System Specialist

� Culture & leadership development facilitator since 2011

EnergyHandshake Mill

About Atmos Energy

� 3.2 million customers

� 6 operating divisions

� 1,400 communities

� 76,000+ miles of pipeline

� $1+ billion annually capital investment

Vision and Strategy

� VisionSafest provider of natural gas services

� Recognized for: Exceptional Customer ServiceBeing a Great Employer Achieving Superior Financial Results

� StrategyOperate our Business exceptionally wellInvest in our People and InfrastructureEnhance our Culture

We Are Intentional About:

� Shaping our culture.� Developing our employees and growing

leaders.� (You will experience a small part of what we do

during our time together)

� Who we hire.� What we expect of ourselves and others.� Being highly collaborative.

Desired Outcomes for Today

� Recognize how energy and moods can impact results.

� Gain insights about your own behavioral style.� An awareness of the implications of the blend of

behavioral styles on the teams you lead and people you work with.

� Introduce the importance of behavioral style flexing and how it makes your more effective as a leader.

LeadershipStarts with Self Awareness

Stay physically, emotionally and mentally healthy when:� I show up for work each day at

my best.� I work with team members.� I focus on the Vision so that

Atmos Energy can achieve being the Safest provider of natural gas services.

Awareness of Self

energy level

Managing personal energy is a key to

healthy, high performance.

energy = our inner feelings

types of energy (feelings)

�high positive - energetic, enthusiastic� low positive – reflective, grateful

�high negative – angry, hostile � low negative – worried, depressed

passive-aggressive

Awareness of Self

moods

Our state of mind (reflected in our

moods) determines:

� our effectiveness as a leader

� our quality of life

Mood Elevator

Awareness of Self

power of thought� Our thinking drives our behaviors.

� Our thoughts determine our moods

and our moment-to-moment

experience of life.

grateful

wise, insightful

creative, innovative

resourceful

hopeful, optimistic

appreciative

patient, understanding

sense of humor

flexible, adaptive

curious, interested

impatient, frustrated

irritated, bothered

worried, anxious

defensive, insecure

judgmental, blaming

self-righteous

stressed, burned-out

angry, hostile

depressed

results

behaviors

thinking up

down

Results Cone & Mood Elevator

Awareness of Self

List of strengths and challenges� Strengths

� List three or more traits that are your greatest strengths: characteristics that help you achieve results and be effective with people and teams.

� Challenges� List three or more traits that reduce your effectiveness in

achieving results or working with people.

Behavioral Styles

Behavioral characteristics

� disciplined� structured� logical� reserved� organized� precise� task-focused� shows less emotion

formal

� less disciplined� more impulsive� more intuitive� more approachable� less organized� approximate� relationship-oriented� shows more emotion

informal

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Behavioral Characteristics

� forceful� more certain� takes charge � emphatic� direct� impatient� challenges� states information

dominant� less forceful� more flexible� less directive� thoughtful� indirect� more patient� supportive� asks questions

easy going

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Behavioral Styles Exercise #2

typical characteristics

controlling stylestrengths

takes charge

decisive

bottom-line focused

potential liabilities

impatient

insensitive

autocratic

analyzing stylestrengths

thorough

organized

good planner

potential liabilities

indecisive

too detailed

risk averse

strengths

stimulating

inspirational

idea generator

potential liabilities

impulsive

poor follow-through

poor planning

promoting style

strengths

team player

consensus builder

relationship oriented

potential liabilities

too agreeable

avoids conflict

not assertive enough

supporting style

formal

informal

easyg

oin

g

do

min

an

t

Each stylegets results!

supporting

promoting

analyzing

know feel

about bottom -lineresults

in control

the impact onpeople

included

that it will be exciting

inspired

wants to…

that it is fact-based

certain

controlling

Style Flexing

Lessons From the Styles Exercise

� Diversity brings strength to a team.

� There is no one “right” style:�All styles get results

�All styles have strengths and weaknesses

� Value your style, but lean toward your opposite/complementary style.

� We can connect to and influence others better by being aware of their style.

Questions

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