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Preface to Model Solved Scanner______________________

We feel great pride and pleasure in presenting before you the Twenty fifthedition “Model Solved Scanner Paper - 2 Business Management, Ethicsand Communication”.

The style and pattern of CS Foundation examination has undergone acomplete change in the year 2012.

The pure objective set-up of the paper in multiple choice question formrequires a complete different study methodology.

The book has been designed keeping in mind the need of the studentsfor home study and distance learning. The book will be very handy forclassroom teaching and quick revision/practice also.

The book contents are as per the need of handling the MCQ’s and acomplete, comprehensive coverage of the syllabus.The main features of the book are as under :-∙ The entire syllabus has been divided into 57 chapters.∙ The whole content has been prepared in bullet form “keeping in mind the

MCQ pattern of study”.∙ In each chapter, the topic has been covered in a step by step approach.

The text has been explained, where appropriate through illustrations andpractical problems. You should go through the chapter carefully ensuringthat you understand the topic and then can tackle the exercises.

∙ A Question Bank has been included after each chapter as well aspractice questions have been provided in MCQ form.

∙ Important Definitions, equations and formulae have been given beforeeach topic for quick recapitulation.

∙ Important and crucial points have been provided in blocks and chart formfor easy grasping and revision.

∙ Solved illustrations have been given at relevant places in each chapterfor better understanding of the concept.

∙ Aims to prove to be the “best friend” throughout your study cycle and onexamination days.Your feedback is like a guiding light for us. Hence, we seek the

suggestions of our readers with all humbleness.

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We would also like to place on record our sincere thanks to thePublishers – “Shuchita Prakashan (P) Ltd.” for their endless support andhardwork to present this edition well in time before you.With best wishes, we would sign-off by quoting:-

“One must have strategies to execute his dreams”Happy Reading, Best Wishes !!

24/147 1st Floor, CA AMAR OMARPlaza Kalpana, Birhana Road, CA RASIKA GOENKAKanpur – 208001 You can reach us at

cruxacademy@gmail.comcaamaromar@gmail.com

msg@09335506888

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Green EditionCS Foundation Programme

(New Syllabus)

Paper - 2Business Management, Ethics and Communication

CA Amar OmarCA Rasika Goenka

ISO 9001: 2008 Certified

Shuchita Prakashan (P) Ltd.25/19, L.I.C. Colony, Tagore Town,

Allahabad - 211002Visit us at : www.shuchita.com

Price : ` 160.00

Model

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Information __________________________________________

Model Solved Scanner is published in India by Shuchita Prakashan (P) Ltd.25/19, L.I.C. Colony, Tagore Town, Allahabad 211002.Editor-in-chief : Mrs. Anjali‘Model Solved Scanner’ is registered trade mark of Shuchita Prakashan(P) Ltd.Copyright © of the content is exclusive property of the authorsCA Amar Omar and CA Rasika Goenka.Trade mark 'Scanner' is being lent to the content provided by the authorsunder exclusive arrangement for publication of the content by the owner oftrade mark 'Shuchita Prakashan (P) Ltd'.Trade mark 'Scanner' cannot be used by any other person/organisation/agency with the content of this book or otherwise. First edition : January 2009Twenty fifth edition : July 2017

"Scanner is a living document and is being updated after everyexamination since its inception"Every effort has been made to avoid errors or omissions in this publication.Inspite of this, errors may creep in. Any mistake, error or discrepancy notedmay be brought to the notice to the publisher or authors which shall be takencare of in the next edition. It may however, be noted that neither thepublisher nor the authors or seller will be responsible for any damage or lossof action to any one, of any kind, in any manner, therefrom. It is suggestedthat to avoid any doubt, the reader should cross-check all the facts, laws andcontents of the publication with original publication or notification.

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Students Acknowledgment

Dear Students,

Hope you all have performed brilliantly at the examinations and our loadsof luck to you for the future.

We would like to thank all the students who have played a role in theirindividual capacity for contributing questions. The respective students havebeen adequately rewarded as promised.Following is the list of all those students who have contributed the questions:

S. No. Student’s Name

1. Mr. Hitesh Gagnani

2. Ms. J Soundarya

3. Ms. Shwetha. S.R

4. Ms. Shalu Jaiswal

Our sincere thanks to all the above students.

Our message to student community:

“Is it not good to sweat, if it smells success”.

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Plaza Kalpana, Birhana Road,

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CA AMAR OMAR

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You can reach us at

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Contents __________________________________________Paper - 2 Business Management, Ethics and Communication

Part A - Business Management

Chapter Name Page No.

⇒ Line Chart Showing Relative Importance of Chapters 2.3

⇒ Table Showing Important Chapters on the Basis of theirFrequency 2.4

1. Nature of Management and its Process 2.5

2. Planning 2.47

3. Organisation 2.83

4. Human Resource Management 2.121

5. Direction and Co-ordination 2.154

6. Controlling 2.200

7. Recent Trends in Management 2.234

Part B - Business Ethics

Chapter Name Page No.

8. Business Ethics (New Syllabus) 2.269

8. Business Ethics (Old Syllabus) 2.307

Part C - Business Communication

Chapter Name Page No.

9. Business Communication 2.345

10. Essentials of Good English 2.381

11. Business Correspondence - I 2.416

12. Business Correspondence - II 2.449

13. Administration 2.481

14. Inter-Departmental Communication 2.501

15. Preparation of Press Release 2.516

16. E-Correspondence 2.529

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Syllabus ___________________________________________

PAPER - 2BUSINESS MANAGEMENT, ETHICS AND COMMUNICATION

Level of Knowledge : Basic KnowledgeObjectives : To acquaint with the basic principles of management, ethicsand communication techniques.

Part ABUSINESS MANAGEMENT (40 Marks)

1. Nature of Management and its Process − Meaning, Objectives, Importance; Nature of Management- Science,

Art Profession; Management Approaches; Management Functions-Planning, Organizing, Personnel Management, Directing andControl; Principles of Management-Fayol’s and Taylor’s Principles;Managerial Skills; Task and Responsibilities of ProfessionalManager

2. Planning − Concept, Features, Importance, Limitations; Planning process;

Types of Plans - Objectives, Strategy, Policy, Procedure, Method,Rule, Budget; Plan vs. Programme, Policies and Procedures;Decision-Making

3. Organisation − Concept, Features, Importance, Limitations; Organizing Process;

Types of Organisation; Structure of Organisation; Centralisation andDe-Centralisation; Delegation; Growth in Organisation

4. Human Resource Management − Concept, Features, Importance, Limitations; Recruitment Process-

Selection; Training and Development-Methods; Functions ofPersonnel Manager; Performance Appraisal

5. Direction and Co-ordination − Direction: Concept, Features, Importance, Limitations; Elements of

Direction: Elements of Directing-Supervision, Motivation,Leadership, Communication;

− Co-ordination: Concept, Features, Importance, Limitations; Types-Internal and External; Co-ordination-the Essence of Management

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6. Controlling − Concept, Features, Importance, Limitations; Control Process;

Essentials of a Good Control System; Techniques of Control-Traditional and Non-Traditional Control Devices; Relationshipbetween Planning and Controlling; Change Management

7. Recent Trends in Management − Change Management − Crisis Management− Total Quality Management− Risk Management− Global Practices

Part B BUSINESS ETHICS (20 Marks)

8. Business Ethics− Genesis, Concepts, Elements, Ethics in Business − Challenges of business ethics and corporate leadership− Ethical principles in business - Indian perspective

Part C BUSINESS COMMUNICATION (40 Marks)

9. Business Communication− Concept, Features, Importance, Limitations; Means of

Communication-written, oral, visual, audio-visual− Principles and Essentials of Business Communication− Process of Communication− Barriers to Communication

10. Essentials of Good English− Grammar and usage; enriching vocabulary, words-multiple meaning,

single word for a group of words-choice of words-words frequentlymis-spelt; punctuations, prefix and suffix; parts of speech; articles;synonyms and antonyms; tenses; idioms and phrases; foreign wordsand phrases commonly used; abbreviations and numerals;pronunciation. Latin, French and Roman words which are used inabbreviated form like “e.g., RSVP, viz. etc.”

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11. Business Correspondence− Human Resource: Preparation of Resume, Job application, Drafting

of Interview Letters, Call Letters and Offer of Appointment,Provisional and Final Appointment Orders; Goodwill Messages,Condolence Letters

− Purchase: Requests for Quotations, Tenders, Samples andDrawings; Purchase Order, Order acceptance, Complaints andFollow-Up

− Sales: Drafting of Sales Letters, Circulars, Preparation of SaleNotes, Sales Reports, Sales Promotion Matters, Customers’correspondence-Regarding Dues, Follow up Letters

− Accounts: Correspondence with Various Agencies; Banks-Regarding Over-Drafts, Cash Credits and Account Current,Insurance Companies-Regarding Payment, Renewal of InsurancePremium, Claims and their Settlement

− Secretarial: Correspondence With Shareholders And Debenture-Holders Pertaining To Dividend And Interest, Transfer AndTransmission, Stock Exchanges, Registrar Of Companies AndVarious Authorities Like Reserve Bank Of India, SEBI

− Introduction to Preparation of Agenda and Minutes for Meetings

12. Administration− Drafting of Messages; Messages through Electronic Media; Public

Notices and Invitations; Representations to Trade Associations,Chambers of Commerce and Public Authorities

13. Inter-departmental Communication− Internal memos; Office Circulars; Office Orders; Office Notes;

Representation to Chief Executive and Replies thereto;Communication with Regional/Branch Offices

14. Preparation of Press Releases

15. E Correspondence

xiv

Shuchita Prakashan Solved Scanner CSFoundation Programme Business

Management, Ethics AndCommunication Paper-2 (New Syllabus)

For Dec 2017 Exam

Publisher : Shuchita Prakashan ISBN : 9789351594529Author : CA Amar Omar,CA Rasika Goenka

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