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Thank you for joining Inmarsat’s Webinar aboutour upcoming Billing Improvements
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Customer Webinar – 14th May 2019
Inmarsat Billing Improvements
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Today’s Webinar
Agenda
The Inmarsat team
Why are we investing in our billing capabilities?
When are these improvements being delivered?
What could they mean for you?
Your new Invoice
Introduction to DIR
CDR rationalisation and changes
Cutover Update
Our ongoing engagement with you
Roger Butt,Director – GroupBilling Services
Eva Slattery,Billing Programme
Director
Matthew Evans,Billing Programme Communications
The Inmarsat Team
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• Increased billing accuracy as systems and billing data management improvements reduce the need for revisions
Invoice Format
Billing Options
Standardisation
Increased Billing accuracy
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Improved Service – Increased Clarity – Added Flexibility
Why are we investing in our billing capabilities?
• Improved quality of billing services with a clearer invoice format for our customers
• Increased billing options based on customer preferences• Self-service access portal (later in 2019) for all invoicing information
• Standardisation and Harmonisation of billing, rating and charging parameters• Alignment of your services across Inmarsat
Following feedback from our customers a number of strategic initiatives are underway to drive investment across the organisation to improve the service Inmarsat customers and partners receive.
The OneIT programme, a Business-led IT improvement initiative, aims to make it easier for our customers to work with us. As part of this, Billing was highlighted early as a key area for investment that would have a direct and positive impact on our customers
We have delivered our first 4 releases and now approaching our fifth releaseInmarsat products and services are being migrated from our current systems to a new solution over 6 individual releases
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When are these improvements being delivered?
NB: Benefits will be delivered across multiple releases which also means that certain customers may have been impacted across multiple capability releases
Complete
SPS / GSPS
Complete
XpressLink Recurring
Sevsat Recurring
XL / Sevsat Post-paid Voice
Fleet Xpress
Complete
FB, BGAN, SB, GSPS for DPs
Fleet One
Carrier Interconnect
M2M
IsatHub
Complete
E&E for DPs (C, Fleet, S64)
XL / Sevsat pre-paid voice
Classic Aero
I3 Leases
May 2019
FB , E&E, Ifusion
BGAN, SB, GSPS, I3
Prepaid voice, Chatcard, I4 Vouchers
XL3, Iridium, Fleet One
M2M
Carrier Interconnect
Equipment, Accounting Authority
Manual Ad Hoc billing
Q4 2019
GX
Wholesale FX
GX for Aviation / Jet ConneX
TC Comms
Migration 1 Migration 2 Migration 3 Migration 4 Migration 5 Migration 6
• In June 2019 you will start receiving your new improved invoice format for all Products and Services (aside from GX) - Service,
installation, equipment and freight charges. This will include consolidation of multiple invoices where business rules allow
• Your new invoice will be sent to you by email as a PDF attachment from [email protected]. The new invoice
format will no longer be available on our portals, however invoice copies can be requested from our customer support team by
emailing [email protected]
• A guide to the new invoice (‘Know Your Invoice’) is available on our website: www.Inmarsat.com/billingupgrades; which
provides details of all the Invoice sections
• Along side your new invoice format a new Detailed Invoice Report (DIR) will also be available. As part of previous
communication we shared a link to our ‘DIR Improvements’ specification document on www.Inmarsat.com/billingupgrades
• Should you request this, the DIR will be sent to you as a link in an email. For security purposes a username and password
will be required, this will be shared with you in a separate email
• Rated CDRs will now be sent in D91 or CSV format. All information currently received in different formats, will be in the new
format going forward
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Invoice – Detailed Invoice Report – Account Statement – CDRs
What could these improvements mean for you?
Our ‘Know your Invoice’ document is available at www.inmarsat.com/billingupgrades
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The new invoice will be used for your May month usage (i.e. from May 2019)You will receive your new invoice in early-June 2019
Your new invoice
N.B. The above are screenshots from the guide on our webpage
Our ‘DIR Improvements’ document is available at www.inmarsat.com/bilingupgrades 9
A new DIR will be made available to you if requested. This option will be available to you from early June 2019
Your new Detailed Invoice Report (DIR)
N.B. The above are screenshots from the guide on our webpage
How does CDR rationalisation benefit you?
Reduced number of CDR feeds you receive from us
Reduced number of CDR formats to reduce the complexity of managing multiple formats. Two distinct formats: CSV & D91
Improved customer experience when CDR changes occurs – reduced number of changes required to your systems when Inmarsat introduces new products or services
Depending on the type of CDR format you have previously recorded this could mean:
New attribute fields providing you with further information
A change to the format of certain fields
A change to the file naming convention used for your CDR files
A change to the Data Codes used as part of your CDR
What will not change?
Whilst the format of your CDR may change, with further information included, all information you currently receive will continue to be available
Further information
• The Detailed Specification documents (D91 & CSV) are available on our Billing Upgrades webpage: www.Inmarsat.com/billingupgrades
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You may notice that we are reducing the number of CDR types you receive from us
CDR Rationalisation
• We are currently undergoing Cutover where we will be deploying the service upgrades. During this time there is intermittent disruption and outages to certain systems
• Created/ updated service requests from provisioning platforms (BGAN & Iridium dashboards and others) will be held until the completion of the deployment (but will proceed to the network). Some will appear as ‘Failed Billing’ or in a ‘Pending’ state
We would encourage you to avoid new activation requests unless critical during this window
• You will receive duplicated rated CDR feeds. CDR feeds will initially be sent in the existing format from the first day of the month until the deployment of system changes is completed. From the 18th of May you will receive the new CDR format as well as a catch up for the full month of CDRs (1st to 17th May) in the new format
• Please note there may be additional outages beyond communicated depending on progress
No impact to the network with services continuing to be provisioned to be used by customers
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Customers will experience certain service outages during the deployment of the new systems to support the improvements previously discussed
What are the main deployment impacts?
4-5 May 6-7 May 8-9 May 10-11 May 12-13 May 14-15 May 16-17 May 18-19 May 20-21 May
Impacts / Outages
4-May: Orders will ‘Fail’ in Billing5-May: IDP outage
8-May: iPortalback online9-May: Unrated CDRs outage
18-May onwards: Catch up oforders.Normal resumption of service
14-May: We are here
No changes on an initiated change. Also encouraged to avoid new Activations requests unless critical
08-May: No New Crew Call vouchers available
• These changes will predominantly affect your Accounts Payable teams, onward billing services and potentially some of the datarequired in your IT systems. Therefore we are aiming to reach your Finance/ Accounting Manager as well as your IT teams who specialise in billing/ accounting services
• Should there be individuals and teams who need further information within your own organisation then please do not hesitate to share the information we have communicated to you so far
• We are communicating using several mediums to ensure we engage with you appropriately. This has included ‘early warning’ and ‘detailed’ emails, through this Webinar, messages via Dashboards, documents available to download on our webpage, and furtherdetailed information also on our webpage
If you have any questions about future changes please visit www.Inmarsat.com/billingupgrades and complete the enquiry form
We appreciate your patience during these changes and have made every effort to plan and execute a smooth transition. If there are anomalies in your first invoice then let us know immediately via [email protected] so we can address the issue
It is our firm belief that this investment by Inmarsat will make us easier to work with and improve your billing services.
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We are aiming to reach a varied community within our customer organisations including IT Managers and Finance/Accounting Managers
Our ongoing engagement with you
If you have any questions please use the Q&A function in the right hand panel of this WebEx. These questions will be private to the hosts from Inmarsat. We will attempt to answer all questions or capture them and feedback to you individually where required.
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Any Questions?
