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Greetings from ASQ Southeast Florida Section 1510. I hope everyone had a Happy Holiday Season and also enjoyed the celebrations welcoming the New Year 2017. Let’s hope that this year will be as good or better – continual improvement – than the previous one. This will be my last message and good-bye (adios) as Chair of our Section 1510. The by-laws state that the Chair position is term-limited to two consecutive years. Therefore, let’s welcome our new Section Chair María C. Graña. María will be a great addition to our Executive Board as Chair. I was an Assistant Proctor in several certification ex-
ams working for her as Lead Proctor and I can attest her good management skills and dedi-cation to serve as volunteer of our Section. Let’s welcome her and provide our support for another successful Section array of activities, benefits, events, etc. for our membership. As your Past Chair I will give all my support and advice if requested to continue the fulfillment of our Mission Statement. Eduardo M. Suárez Chair, ASQ Section 1510 (Past Chair) Email: [email protected]
Hello everyone,
My name is Maria C. Graña and I am honored to be the new Chair of Section 1510. I work for Baptist Health South Florida, at Baptist Hospital of Miami, where I am the manager of the Hematology and Flow Cytometry Services and Evening shift. I have been a member of ASQ since 2010 and I am certified as a CQA. I was previously the Exam Proctor Chair, and the Lead Proctor for numerous exams a task made easy by the team of proctors that helped throughout the years: Jamie Spencer, Alan Maldonado and our own past Chair, Eduardo M. Suarez. I have very big shoes to fill, namely succeeding Eduardo M. Suarez as Chair, but I know that with our wonderful and hardworking Board, dedicated to their profession, the transition will be effort-less. I am looking forward to working with you and to meet many of you in our educational meetings.
Thank you for your confidence in my abilities.
Maria C. Graña Chair, ASQ Section 1510 (New Chair 2017)
Email: [email protected]
Message from the Past Chair and New Section Chair 1510
January 2017
Section 1510 Section 1515
The Variant
Newsletter Editor
Maria Elena Godefroy
Send Contributions to: [email protected]
INSIDE THIS
ISSUE:
ASQ JOINT DINNER
MEETING 1510 & 1515
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ASQ CERTIFICATION
CLASSES
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JOB OPPORTUNITIES 4
ASQ 1510 + L INKEDLN 5
American Society for Quality Southeast Florida
www.asqsefla.org
www.asqpalmbeach.org
Contact Phil Centonze for the next Quality System Audit Training Class
954-684-2642 or at [email protected]
PRICING FOR SECTION 1510 and 1515 MEMBERS
$15.00 PRICING OPTION! Take advantage of your Section membership benefits including meal if:
You register and pay for the meeting through the PayPal option online prior to 12:00 noon on Sunday, January 8th, 2017.
OR
You register and mail your check postmarked no later than Saturday, January 7th, to: ASQ Section 1510 P.O BOX 823855, Pembroke Pines, FL 33082-3855
Regular pricing of $30 applies to anyone who is not a member of Section 1510 or 1515 and to members of Section 1510 & 1515 who do not meet the registration and payment conditions noted above. Student Member of ASQ (you must be an ASQ Student member in good standing) $5.00
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Tuesday, January 10th, 2017
Tropical Acres Restaurant,
2500 Griffin Road, Ft. Lauderdale, FL 33312
Speaker
Bob Gilbert - CCI Consulting
Price
ASQ 1510 & 1515 Members $15 and Non-members $30 (new price)
Menu Choice
Prime Rib, Seabass Françoise or Pasta Primavera
Cash Bar Registration/Networking: 5:30 pm
Dinner: 6:30 pm Speaker: 7:20
To register go to www.asqsefla.org - Upcoming Events
ASQ 1510 and 1515 Joint Dinner Meeting
Speaker: Bob Gilbert - CCI Consulting
Bob has over thirty years of extensive professional experience in financial systems design, infor-mation technology, automated test engineering, custom technical training development and deliv-ery, data collection and analysis, graduate level teaching, process design engineering, Lean Six Sigma Transformations, ISO based Management Systems and Activity Based Costing. He has a Bachelor’s Degree in Computer Science, an MBA specializing in Information Systems, and is ABD for his Doctorate in Business Administration. Bob has also been an Adjunct Professor at Nova Southeastern’s Graduate School of Business for the past 30 years teaching Managerial Cost Ac-counting and Quantitative Methods, along with Lean Six Sigma Yellow, Green and Black Belt classes, and himself is a Certified Lean Six Black Belt. Additionally, Mr. Gilbert is past Chairman of ASQ Section 1515, the past Chair Elect of SME (Society of Manufacturing Engineers) Chapter 150 and the Chairman of the Palm Beach State College Green Institute Advisory Committee.
Presentation Topic: How Lean, Six Sigma & TOC Drive Profit
Being in business is all about making a profit. Without profit, businesses cannot sustain or grow to support our customers’ requirements. As business leaders and employees, we know that a fi-nancially healthy business, means a well-run business; one that will be viable for many years, and provide benefits for all stakeholders. Some of us are familiar with the terms; Lean, Six Sigma and Theory of Constraints (TOC). They are tools/methods used by many organizations to become faster, better and more effective at what they do for their customers. What is sometimes unclear, is how using the tools employed in these methodologies, can help your company become more profitable. This presentation will present the correlation between Lean, Six Sigma & TOC, and sustainable profitability. Please plan on joining us for this enlightening, fast paced presentation.
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Se c t i o n 15 10
A SQ C e r t i f i c a t i o n Re f r e s h er C l as s e s
Class Class Name CEU's Fee When Time Place Instructor
IA Internal Auditing for Quality Systems 1 $275* August
8:30 am to 5:00 pm
One Day Seminar
TBD
Kannan Krishnan CQE, CQA, CMQ/OE, CQIA, CSSBB, CBA
CQT Certified Quality Technician 2.7 $400* January,
August
5:30 pm to 8:30 pm
9 sessions
TBD
Shawn Currie CQE, CRE, CQA, CMQ/OE CSSGB
CMQ/OE Manager of Quality / Organizational Ex-
cellence 2.7 $450* January, July
5:30 pm to 8:30 pm
9 sessions
Dade
Shawn Currie CQE, CRE, CQA, CMQ/OE CSSGB
CQE Certified Quality Engineer 3 $450* March ,
September
5:30 pm to 8:30 pm
10 sessions
TBD
Jim Carbone CBA, CQA, CQE,CMQ/OE Herve Cantave CQE
CSQE Certified Software Engineer 2.4 $375* March ,
September
6:00 pm to 9:00 pm
8 sessions
TBD
Mercedes Massana CSQE, CQA,CMQ/OE,CBA
CQA Certified Quality Auditor 2.4 $375* March,
September 6:00 pm to 9:00 pm TBD
Jim Carbone, CBA, CQA, CQE,CMQ/OE
Shawn Currie CQE, CRE, CQA, CMQ/OE CSSGB
CQIA Certified Quality Improvement Associate 2.4 $375* March,
September
5:30 pm to 8:30 pm
8 sessions
TBD
Kannan Krishnan CQE, CQA, CMQ/OE, CQIA, CSSBB
CQI Certified Quality Inspector 2.4 $375* January, July
6:00 pm to 9:00 pm
8 sessions
Broward
Eleanor Chilson CQE, CMQ/OE, CQA, CQIA
CRE Certified Reliability Engineer 3 $350* January
August
6:00 pm to 9:00 pm
10 sessions
TBD
Shawn Currie CQE, CRE, CQA, CMQ/OE CSSGB
BPR Blueprinting Reading 2.4 $375* TBD
5:30 pm to 8:30 pm
8 sessions
TBD
Eleanor Chilson CQE, CMQ/OE, CQA, CQIA
CCT Certified Calibration Technician 2.4 $375* March ,
September
5:30 pm to 8:30 pm
8 sessions
TBD
Fred King - CCT
CSSBB Six Sigma Black Belt 3 $450* January,
5:30 pm to 8:30 pm
10 sessions
TBD
Kannan Krishnan CQE, CQA, CMQ/OE, CQIA, CSSBB, CBA
August Gustavo Diaz CQE, CSSBB
CSSGB Six Sigma Green Belt Refresher 2.7 $450* April,
September
8:30 am to 5:00 pm TBD
Kannan Krishnan CQE, CQA, CMQ/OE, CQIA, CSSBB, CBA
9 sessions Gustavo Diaz CQE, CSSBB
CSSGB Six Sigma Green Belt Certification 6 $2500* March ,
September
8:30 am to 5:00 pm TBD
Kannan Krishnan CQE, CQA, CMQ/OE, CQIA, CSSBB, CBA
9 sessions Gustavo Diaz CQE, CSSBB
CBA Certified Biomedical Auditor 2.4 $375* January
8 sessions Cordis Jim Carbone, CBA, CQA, CQE,CMQ/OE
August
To participate in an ASQ refresher class, please sign up on the web page at www.asqsefla.org. You do not need to be a member of ASQ to par-ticipate in a class. RU’s are earned for class participation. If you have a question regarding registration or class site, call Amarilis Acosta, Educa-tion Chair, at 305-298-3721 or email [email protected] please sign up at least three weeks before the scheduled class start to assure you have the textbook at first session. Any classes that do not register a minimum of five students will be cancelled. For Certification Exams dates and locations, please visit the ASQ Certification website at www.asq.org. All classes are refresher classes.
*Includes textbooks & materials
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Broward Health is looking to hire a Senior IT Project Manager to lead a variety of projects with a primary focus on Clinical IT projects, throughout their lifecycle in a matrix environment. This position will report to the Director of Technical Services through the Project Management Office (PMO).
The Senior Project Manager is responsible for managing projects within IT from requirements to project closure. This role will be accountable for overall project or multiple work streams including project plan, scope, cost, work schedule, design & build and contractual deliverables. Also manages all aspects of the assigned projects, including technical implementation, cost, schedule, scope, stakeholders and reporting.
The right candidate needs to be a strong project manager and leader. We are looking for a self-directed, fast learner PM with excellent project management skills and demonstrated expertise in motivating teams. Ideal candidate should be willing to learn, be mentored and always keep an open mind. Ability to communicate (verbal and written) well with stakeholders at all levels
Qualifications:
* Candidate must have five (5) years of Project Management experience.
* Excellent analytical and problem solving skills. Able to effectively investigate, gather and summarize information
* Experience with Cerner EMR preferred.
* Must have excellent communication, presentation and interpersonal skills.
* Must have experience managing multiple projects. Leads and directs the work of others with in a matrix environ-ment.
* Customer oriented work ethic and ability to foster a sense of teamwork across all members of the project team extending to the customer.
* Proven leadership skills and the ability to motivate and foster teamwork.
* Budget management
* PMP certification required
* Healthcare experience required
* Bachelor's degree obtained through a formal 4-year program and five (5) years of relevant IT experience required.
Please respond with your email to: Raymond Rodriguez [email protected] cell # (954) 295-4716
Job Opportunities
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Business Process Improvement (67153)
Summary of the role
Amadeus is shaping the future of travel as a leading provider of IT solutions for the global travel industry. Today, with technolo-gy getting smarter by the minute, that future is more exciting than ever. Our business success relies on our people aiming for excellence, taking responsibility, working together and putting our custom-ers first. Amadeus provides great opportunities for lateral and upward mobility and growth, and favors internal progression when search-ing for candidate. We encourage you to be part of these exciting challenges and shape the future of travel!
Summary of the role
Amadeus Distribution Product Management is looking for an experienced Business Process Improvement Manager to join our Go To Market, Process, and Product Launch & Release Management teams in Miami.
The Business Process Improvement Manager will act as a Project Manager for transformational project or transversal processes optimization when required or appropriate. He/she will collaborate with various business stakeholders within the Distribution Project Management Organization to review business processes, define new ones, assess organizational impacts and solutions’ needs, including change management and implementation planning and execution support if appropriate
Our team's mission is to industrialize high-quality repeatable Go-to-Market processes and projects in line with regional corporate objectives and portfolio, customer & segment strategy ensuring products are managed on time and with quality. In addition, sup-port the commercial organization with strong prioritization process, budget monitoring, formalized best practices & knowledge management
This position provides the opportunity to work directly with the Director of Planning, Processes, Product Launch & Release Management. The Business Process Improvement Manager will collaborate closely with various product management teams, commercial, marketing & operational organizations to develop efficient processes to deliver high value customer-focused Products to the Market.
He/she will act as Business Process Improvement best practices and standards guardian, by helping to define, implement and make evolve the Business Process Transformation framework at Amadeus Distribution Product Management Organization, i.e. the set of methods, tools and technologies used to design, enact, analyze and measure the business processes with the objective of improving performance. This framework is the one the Product Launch, Release, Decommission, Incubation Team will follow to properly manage their projects. He/she will act as a lead to assist Distribution Product Management teams successfully re-view, redesign and manage business processes, using recommended tools, methodologies, standards and Process Improvement Framework. with regard to process governance, KPIs management and selecting the best approach to meet their business needs (Continuous Improvement, process automation, process redesign…). The ideal candidate will possess strong process improvement, project management, technical skills and hands-on software appli-cation experience, along with a track record of successfully delivering business process improvement projects. Experience in the travel industry is a plus. The Business Process Improvement Manger Manager will manage several concurrent high visibility pro-cess improvement initiatives in a fast-paced environment. In performing that role, the Business Process Improvement Manager will be expected to use a high level of knowledge and experience in blending traditional process improvement methodologies such as lean/six sigma along with project management principles and practices in the right proportions to develop efficient pro-cesses for the Distribution Product Management Organization.
Job Opportunities (Continued)
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Main responsibilities
Deliver Business Process Improvement Projects
Take responsibility for planning and delivering transversal process improvement projects or major transformational projects Lead and Manage all aspects of assigned process improvement projects, while focusing on regular and timely delivery of value; Organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform planning for assigned projects
Take responsibility for achieving results that have a clear positive impact on business performance, owning resolution of obstacles
Manage project or program delivery using PM best practices. Make recommendation to existing projects and teams to improve process work efficiency or overall results. Ensure processes are then captured in a way they can be reused or manage as assets."
Assist in Management/Building Business Process Improvement Capabilities Establish and manage effective communication channels with the cross functional project teams, key stakeholders, project sponsor and senior management to enhance project purpose, knowledge and understanding.
Support All Distribution Product Management Teams such as Go To Market, Product Portfolio strategy/Regional and Community Project Managers, by successfully creating end to end efficient process for product life cycle management.
Ensure Business Process Improvement Quality & Practices Standards Compliance Define a well-defined project management process for all Go To Market related activities and champion ongoing process improve-ment initiatives to implement best practices Develop and deliver training, education or awareness sessions. Assist process owners, business managers, practitioners with regard to process governance. Help Distribution Product Management Organization to increase their impacts and influence in their own business area. Map, formalize and follow-up on processes associated with particular objectives or activities. Identify and measure key performance indicators to evaluate process effectiveness and efficiency. Foster collaboration, expertise sharing, shared learning through coaching or process improvement work, ensure use of best practic-es, agreed standards and methodology and tools. Review business process improvement work for quality compliance. Provide advices, coaching or hands-on assistance to DPM team.
Recommend changes to improve overall adoption and usage."
Reporting/KPI Management
Build Portfolio/real time KPI dashboards to be shared using appropriated tools (such as SharePoint) for the DPM and Amadeus man-agement.
Provide support on KPIs, situation diagnostic, governance issues, capabilities alignment, change management and other related Busi-ness Process Improvement expertise to the DPM teams Provide relevant project status reports on a regular basis to project team, management, stakeholders and others as needed in order to track project progress and risk actualization including presentations to the Senior Management
Provide support on KPIs, situation diagnostic, governance issues, capabilities alignment, change management and other related Busi-ness Process Improvement expertise to the team
Develop and promote tools and techniques to increase process efficiency and improve performance.
Develop, implement and maintain a performance measurement and reporting system. "
Team building Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contri-bution, and encourage a sustainable pace with high-levels of quality for the team.
Job Opportunities (Continued)
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Qualifications/Experience Education B.S./B.A. in Project Management/Business/Information Technology or experience in other related discipline required. Greenbelt minimum required. Lean Six Sigma Black Belt (LSSBB) preferred Project Management Professional (PMP) certification required. Experience in governing both waterfall and agile project delivery life cycles preferred MS/MBA preferred Relevant work experience Minimum 8-10 years in a multinational company / consulting.
5 years + leading Business Process Improvement Programs / Change Management and both transformational and transversal pro-cesses projects Have led 1-2 major Business Process Transformation corporate initiatives from start to finish with performance measurement Have been part of Business Process Transformation Center of Excellence roll-out and delivery team" Business understanding 5-7 years travel business knowledge or experience. Broad understanding of different categories and types of travel arrangers’ daily operations, issues and challenges. Good understanding Amadeus’ corporate profile both globally and in North America. Knowledge and experience of at least one type of travel provider (airline, hotel, car, tour operation, travel agency, etc.) opera-tions model preferred. Knowledge of end to end processes (ex: Sales, Contract Management, Ordering, Customer services, Billing, Purchasing, Finance, HR.) Skills Computing: Solid technical aptitude and skilled in MS Windows-based office tools including project management, presentation software, database software and desktop applications" Languages: English, Bilingual expertise a plus (Spanish) Specific knowledge • Sound knowledge of Process Improvement (Lead/Six Sigma) /Project Management Methodologies (PMI), Software develop-ment lifecycle (SDLC). DMAIC
• Demonstrated experience to manage multiple projects simultaneously in a fast paced environment with minimal supervision
• Strong leadership, interpersonal, and organizational skills
• Ability to communicate effectively at all levels, from individual contributor to executive management and across the organization
• Ability to think outside the box, from different perspectives and be creative
• Ability to lead by influence, gaining support from internal functional teams
• Multicultural approach - Working effectively with people from different backgrounds / cultures
• Sound written and verbal communication skills
• Good time management skills
• Demonstrated ability to work well with a team
• Sound organizational and analytical skills
• Adapts well to change/Change Management Practices
Job Opportunities (Continued)
8
LSS (Lean-6 sigma)
• Business Process Transformation Professional certification of Business Process Redesign is a plus
Facilitation and Coaching
• Diagnostic & Problem solving
• Process Modeling and simulation, analysis and design
• Crucial Conversation & Negotiation
• Graphic Presentations
• Services Proposal writing
• KPIs Management
• Process management and governance
Both verbal and written communication and influencing Business Process Transformation methodologies and tools
ERP / CRM (Oracle, SAP)
• MS Project • Functional knowledge of Amadeus products (preferred not mandatory)
• Customer focus
• Accountability & proactivity
• Strong motivation and challenge-seeker
• Autonomy and ability to work with remote teams.
• Willingness to travel (10-20%)
The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be re-quested.
Apply: https://career012.successfactors.eu/career?career%5fns=job%5flisting&company=AmadeusProd&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fGB&career_job_req_id=67153&selected_lang=en_GB&jobAlertContro
Job Opportunities (Continued)
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Section 1510 Section 1515
The Variant American Society for Quality Southeast Florida
www.asqsefla.org
www.asqpalmbeach.org
Section 1510 Chair
Maria C. Graña: [email protected] Website: www.asqsefla.org Mailing Address: PO Box 823855,
Pembroke Pines, FL 33082-3855
Section 1515 Chair
Bob Gilbert : [email protected]
Website: : www.asqpalmbeach.org
www.palmbeach.org
ASQ Section 1510 + LinkedIn = Your Knowledge. Your Network. Your Strength.
Our section’s group is active on LinkedIn, the best-known online professional networking channel.
Then press
Join today. Stay in the know. Take part in sharing, networking, discussions, polls, and a lot more.
Find us by typing ‘ASQ 1510’ under Group Search.
It’s that easy.
Please contact Mercedes Massana Section 1510, for more information at [email protected]
