The 25 Hospitality Companies You Need To Know

Audio

Baking Solutions

Bathrooms

Beds and Mattresses

Coffee

Cosmetics

Disposable Food Packaging

Equipment Solutions for Foodservice & Laundry

Facilities Management

Food Manufacturer & Distributor

Food Waste Disposal

Flooring/Carpets, Carpet Tiles & Rugs

Hospitality Education

Housekeeping

Hygiene Products & Systems

Identification

IT Solutions

Lighting

Outdoor & Banquet Furniture

Porcelain Tableware

Security

Security Technology

Speciality Interior Fit Out

Staffing Solutions

Tea

2013 EditionLicensed by IMPZ

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The hospitality industry is a driving force across the GCC, underpinning its economy and global reputation as both an emerging

tourism hotspot and essential business destination. With ever-rising visitor numbers, the industry’s role will only continue to grow.

Because the hospitality industry is a busy one, packed with suppliers, products and services and new ideas coming online every month, The 25 Hospitality Companies you need to know provides the essential and de nitive guide to the companies you need to know.

his book pro les the companies currently operating across the entire spectrum of the GCC hospitality and catering industry, that play a vital role in both the rate of growth and standard of, the market.

rom to identi cation, and everything in between, The 25 Hospitality Companies you need to know narrows down the search for the best suppliers of services, products, furniture, and equipment.

Providing in-depth detail of each listed supplier, product images and full contact details, it is a one-stop-resource for every procurement specialist in every property in the GCC.

ow do you nd the supplier that will stand out from the crowd? Read on….

Foreword

By Melanie MingasEditor, Hospitality Business

2013 Edition

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Contents

06-09 Citi Pak Disposable Food Packaging

10-13 Coffee Planet Coffee

14-17 Heidi Chef Solutions Baking Solutions

18-21 IFFCO Food Manufacturer and Distributor

22-25 Unilever/Lipton Tea

26-29 RAK Porcelain Porcelain Tableware 30-33 TSSC Equipment Solutions for Foodservice and Laundry

36-39 A&T Group Speciality Interior Fit Out

40-43 Bang & Olufsen Audio

44-47 Casualife Outdoor and Banquet Furniture

48-51 ege carpets Carpets, Carpet Tiles and Rugs

52-55 Global Light & Power Lighting

56-59 Sealy Beds and Mattresses

62-65 Diversi ed Cosmetics

66-69 Kohler Bathrooms

70-73 QBG Housekeeping Housekeeping

74-77 VingCard Elsafe Security Technology

80-83 Diversey Cleaning and Hygiene

84-87 Glion Hospitality Education

88-91 ID Badges Identi cation

92-95 InSinkErator Food Waste Disposal

96-99 KIT IT Solutions

100-103 QBG Integrated FM Facilities Management

104-107 QBG Security Services Security

108-111 QBG Staf ng Solutions Staf ng Solutions

F&B

FF&E

In room

Specialist services

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F&BFood and Beverage

As a key revenue driver and signature touch to any hotel, F&B is an integral element of any hospitality operation.

But without constant innovation and development, this crucial operation can also become stagnant. F&B is about more than the food, or even the restaurant concept. It is the foundation of true hospitality and without care and consideration can quickly undermine even the best reputation.

From opportunities to improve the sourcing of fresh and ethical produce, to evolutions in the design of tableware and packaging and new solutions to every day items... in a world where everybody knows their onions, it’s more important than ever to work with the most trustworthy partners.

Citi PakDisposable Food PackagingCoffee PlanetCoffeeHeidi Chef SolutionsBaking SolutionsIFFCOFood Manufacturer and DistributorLiptonTeaRAK PorcelainPorcelain Tableware TSSCFoodservice & Laundry Equipment Solutions

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IN DETAIL

Citi Pak cares about health, convenience

and sustainability in food packaging.

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C iti Pak, as the premium food-packaging company in the country, caters to a variety of companies within the region, by supplying

over 1,000 products, consisting of everything from plastic and catering equipment such as cling lms, plastic containers, aluminium containers, foils, paper cups, deli take away containers, bio-degradable products to safety and hygiene products.

The company, a business unit of the Emirates National Factory for Plastic Industries Group (ENPI), delivers nothing short of excellent, premium quality, durable products to its clientele.

The inspiration for Citi Pak’s products comes from nature and its surroundings, and the thought process behind each product is to make them as creative looking and sustainable as possible. Currently providing packaging and hygiene solutions for hotels, hospitals, airlines, food chains and restaurants, the company constantly researches new innovative techniques in the market and meets the multiple needs of customers and clients by using this knowledge and skills to further enhance its packaging.

With the company’s wide range of products and customers, it is able to deliver products of high standards at affordable prices, setting them apart from the rest. Its large eet of delivery vehicles

makes it easier to reach clients instantly and deliver across the UAE.

As a major player in the packaging industry in the MENA region, Citi Pak is dedicated to providing unwavering quality, to meet with the demand and supply of their products and services. With its recent of ce opening in the capital, Abu Dhabi, Citi Pak is growing to be one of the leading packaging distributors in the market, while meeting ever growing demand and providing products and solutions to other organisations.

Citi Pak is certi ed by the ISO 000 00 quality and food safety management system. Citi Pak professionals are trained in managing quality assurance and identifying the hazards at all stages, from the quality of raw materials and inspection of the manufacturing process, through to testing of the nal products. Physical, chemical and biological hazards are addressed as a preventive measure during the production process. In keeping with ENPI’s commitment to the environment, Citi Pak always follows rigorous guidelines on waste disposal and energy consumption.

With a range of multiple products available, each product of Citi Pak is known to be the best having been created with the newest technology and high

CITI PAKDisposable food packaging

F&B - D

isposable Food Packaging

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standards of quality. But amongst many, the products that stand out are the aluminium foils and cling lm, and unlike standard products out there, they maintain exceptionally high standards of quality and durability. Citi Pak is committed to be known synonymous with the Safe Family Safe Earth motto adopted by the company recently. In line with its principles, Citi Pak ensures that the products follow stringent safety and hygiene standards right from raw material sourcing till the moment the nished product is delivered at the customer’s location.

Over 0 of - and -star hotels in the region use its products and, as a result, the company focuses on providing biodegradable products too. Citi Pak’s Lepac brand, produced with innovative materials and new technology offers sustainable methods to overcome the peril of putting mother nature at risk. It is this very understanding and care towards mother nature and its customers that has catapulted Citi Pak

into being a leader in its eld. The business - through its innovation - has become a trend setter, setting the pace for others. The experience and know how, gained through vigorous years of experience and research, have gained the company the ability to produce products that are planet friendly, throughout their lifespan from production to reclamation.

And, lastly, Citi Pak draws constant inspiration from nature to provide the same freshness and safety to its products that mother nature constantly provides.In recent times Citi Pak has moved towards providing its already high standards an upgrade, by receiving its EHS management certi cation covering ISO 1 001, OHSAS 1 001 and HACCP, in addition to ISO 001 covering food safety management and has also recently launched its products at large hypermarkets and supermarkets around the UAE, for retail purposes. These products offer the same high standard, to households providing them with the quality, safety and hygiene they deserve.

Citi Pak products are distributed throughout the MENA region through its dedicated distribution channels. Achieving tremendous business growth as well as unrivalled customer credentials within a short span of time, Citi Pak continues to maintain this unblemished reputation by upholding their promised motto Safe Family, Safe Earth .

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Contact detailsIndustrial Area 11,

Sharjah, UAE.

Web site: www.citi-pak.com

Tel: 1

E-mail: [email protected] / [email protected]

Fax: 1

Other of cesCiti Pak currently operates two of ces

here in the UAE - the head of ce in

Sharjah and a branch in Abu Dhabi.

Number of employeesCiti Pak currently employs 1 0 well

trained individuals who are committed to

providing a high level of service to clients.

We draw inspiration from nature and ensure that our packaging solutions are the most suited for your catering requirements. Titu Alex

General Manager.

F&B - D

isposable Food Packaging

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IN DETAIL

The perfect espresso combines the

accurate pressure of hot water being

forced through a perfectly compacted

amount of fresh ground coffee – this

process is known as ‘extraction’.

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S elf confessed coffee a cionados, Coffee Planet, are on a mission to transform the way people enjoy coffee: From what they

describe as the totally middle-aged, typically boring environment” to newly developed blends sourced fairly from the highest quality farms. Brewing 100% Arabica coffee in the Dubai Roastery, every bean is roasted with care and precision in order to deliver the best roasted coffee beans into every cup the brand’s loyal fans drink.

The vision is to bring the best coffee to the busiest people and as a result, gourmet coffee is now available in petrol stations, retail outlets and hotels across the Middle East.

Starting at the very beginning, Coffee Planet has even changed the way coffee is made. In its quest to revolutionise a daily staple in millions of people’s lives, Coffee Planet went directly to the source to bring good coffee to the the Middle East. Then, a new, custom-made roaster was built and a coffee expert appointed to extensively trial and develop the distinctive taste.

Managing director Robert ones, explains: We wanted to spread our Coffee universe far and wide, providing good Coffee where previously there was none. It started in a way that was easy for both us

and the customer. Fuel stations Lots of people, all stopping for refreshment. Perfect! They could grab one while lling up, Genius!”

Out of this thinking came the fresh milk coffee machine, a technologically advanced system so clever it can deliver fantastic coffee every minute of every day to absolute perfection.

When something goes right for you, you get a buzz and we’re no different. In fact we live off it! That ‘dare to be different’ attitude is what pushes us forward - what keeps Coffee Planet turning if you like,” he adds.

From way up into the Northern Emirates down through Dubai and Abu Dhabi and on the way to Saudi Arabia, Coffee Planet’s network of on-the-go convenience coffee makers and stand alone retail franchise outlets, are a regular xture.

Coffee is also supplied to a number of leading hotels, restaurants and catering companies. But it’s not just the product that stands alone from those of its competitors, it’s the trading ethics that bring the coffee to the coffee drinker.

Contributing to improving the lives of the millions of people who grow coffee beans and work in the

Coffee PlanetCoffee

F&B - Coffee

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processing industry, direct trade and personal relationships are established at the source by the Coffee Planet Roastmaster, to ensure farmers can guarantee a premium price for their hard work. And all this is achieved without charging the consumer a premium price.

We pay the right price and get involved in projects to improve education and sanitation. We seek to enter into agreements to buy entire crops from small farmers at harvest time so that their income will be guaranteed for that year. We get a guaranteed supply and we know exactly where our beans have come from and how they have been picked, washed, bagged and shipped,” ones says.

Coffee Planet prides itself on being the coffee partner of any hotel or restaurant. Not only does the supplier conduct thorough survey analysis of the property in order to provide the right solution for the customer, but it provides a full range of equipment (semi-auto, fully auto, bulk brew, in-room etc) as well as regular training in the art of making the best coffees.

“Training is very important as we can spend a great deal of time and energy in sourcing wonderful coffee beans, roast them to perfection in our own Roastery in Dubai and deliver them to our customers but so much can go wrong in the last minute before the coffee reaches the cup. We employ Barista Champions and coffee experts to impart as much knowledge and skill to the teams who will be making coffees,” says ones.

Once the customer is on board, they will be visited regularly by the dedicated Coffee Planet account management team to ensure their coffee standards are being met and if not, more training is organised. Furthermore, all clients are supported by the 24/7 service and maintenance team in the rare occurrence that there is an issue with one of the machines.

Only the ripe red cherries are picked, pulped and washed to extract

the Arabica coffee beans from within.

Contact detailsPO Box 7 042, Dubai, UAE

Tel: 00-COFFEE (2 ), 04 41 7

Fax: 04 41

Email: [email protected]

Follow Us:

www.twitter.com/mycoffeeplanet

Like Us:

www.facebook.com/mycoffeeplanet

We are a true ‘crop to cup’ coffee company striving to give you the best coffee cup experience you have ever had. Robert ones,

managing director,

Coffee Planet.

The result of perfect extraction is the result of the body and

the crema making a beautify espresso.

F&B - Coffee

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IN DETAIL

Quality ingredients and world-class

machinery deliver perfect bread to

chefs and their diners.

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O riginally set up in 2003, Heidi Chef Solutions LLC provides nothing short of excellent support and quality products to

skilled chefs from restaurants, bakeries and hotels around the Emirates.

With ingredients sourced from Austria, Switzerland and America, chefs are able to use good quality products to create delicious dishes to serve diners. The wide range of products on offer includes bakery premixes, special ours, frozen cakes, doughnuts, croissants and breads.

Heidi has a climate controlled facility to maintain freshness and quality of products. Storage facilities are available in order for trucks to load and unload products and transport them to restaurants and hotels, while making sure they are kept in good conditions at all times.

Heidi currently supplies to a number of 5-star hotels, airline catering facilities, super- and hypermarkets around the region, as well as free standing bakeries and other renowned restaurants. This ability to keep and maintain these clients comes from the company’s deep rooted quality assurance and

customer service. The energetic and comprehensive workforce is available to provide assistance and support to the entire customer base, while continuing its after sales support and constantly conducting demonstrations and technical advice by in-house chefs, for clients to gain product and usage knowledge.

This one stop baking solution company has recently gone international, with the opening of its rst of ce in Canada, aiming to build the brand to a global scale. The company has also added a new division, Heidi Equipment, which provides specialised equipment such as baking ovens, proofers, refrigerators, mixing systems, dividers and slicers, amongst other equipment.

Heidi Chef Solutions is steadfast in providing products and services designed to suit customers’ needs. It strives to nd solutions by sourcing and supplying products, and providing service and support for future endeavours.

Heidi is currently planning to provide new, exciting products for 2013. Dutch company Daub has been a provider of specialised, quality machines

F&B - Baking Solutions

Heidi Chef Solutions LLCBaking solutions

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for bakeries. With its innovative designs and outstanding quality, it has proved its performance globally, through sales agents including Heidi. Escher on the other hand is a specialist in the production of mixing equipment and, through specialised knowledge and technological breakthroughs, it is able to provide equipment that is durable and meets a variety of customer needs. Escher mixers are well known worldwide for their quality and value for money that they bring to their customers, producing quality dough every time.

With a specialisation in all things related to baking, the company is providing solutions that meet and suit a wide array of clients.

Equipment

DaubDuviders and slicers

EscherMixing systems

MIWEBaking ovensProofersRefrigerators

Ingredients and bakery products

backaldrin Bread and confectionery premixesFlavours, llings and glazesImprovers and dough conditionersYeastSeeds and toppings

ErlenbacherPremium cakes, pastries and desserts

HiestandFrozen croissants, Danishes, rolls and savouries

QIMIQSpecialist dairy creams

Sudhannoversche MillWheat ourRye ourWholewheat ourSeeds and cereals

Senna Croissant butters and margarinesBaking fatsFlavours and sauces

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Contact detailsHeidi Chef Solutions LLC

MAHA Warehouse D6

Al Quoz Industrial Area 01

Dubai, UAE

Web site: www.heidi-chef.com

Tel: +971 4 340 4770

E-mail:

General enquiries: [email protected]

Sales enquiries: [email protected]

Canada of ceHeidi Chef Solutions Canada INC

428 Gibraltar Drive, Unit 3, Mississauga,

ON L5T2N9, Canada

Tel: +1 905 670 3110

Fax: +1 905 670 3127

Cell: +1 416 616 0799

E-mail: [email protected]

Number of employeesHeidi Chef Solutions LLC currently

employs 20 people in the Gulf region

and is on the lookout for constant growth.

Our present client base includes numerous 5 -star hotels, renowned airline catering facilities, large groceries and free standing bakeries as well as other institutions throughout the UAE.

F&B - Baking Solutions

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IN DETAIL

IFFCO supplies its diverse client base

from its plant in Sharjah.

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IFFCO is one of the region’s largest food manufacturers, producing a wide range of products across a number of food types and

categories. Since its inception in 1975, IFFCO’s history has been one of consistent and successful growth arising from continuous and prudent investments in the future.

Today, IFFCO is a highly successful and dynamic group of companies with presence in over 24 countries and a portfolio of winning brands that delight consumers in over eighty countries across

ve continents.

As well as leading retail brands, IFFCO also has an extensive range of products formulated for the catering market and develops bespoke items for some of the region’s largest operators.

In the GCC, the manufacturer also operates its own distribution network providing a unique service to the Foodservice market for a business of such size.

Key product categories include edible oils, shortening, our, bakery ingredients, frozen foods, sauces and ice creams. Where appropriate IFFCO will utilise its stable of retail brands that include London Dairy, Hyatt, Tiffany and Al Baker.

Currently employing 13,000 employees, the rm’s GCC of ces are located in Saudi Arabia, Oman, Kuwait and the UAE. Globally, IFFCO has of ces in the USA, Europe, North Africa, Pakistan, India and South East Asia.

“We have experienced strong growth across the region based on continued product development and excellence of service provision,” says CEO of Foodservice, Mat Baker.

The core principles and pillars on which the IFFCO brand has been built are re ected in its vision statement: “The Preferred Provider of Essential and Value Added Foods for Everyone, Everywhere and Everyday”.

“We aim to deliver this vision by satisfying our customers’ requirements through continuous innovation and excellence of service. We create value for our customers by continually improving our brands and services, enhancing their quality and by investing in our relationships with business associates,” Baker adds.

Millions of people across the world, experience an IFFCO product in one way or another every minute of every day.

IFFCOFood manufacturer

and distributor

F&B - Food M

anufacturer and Distributor

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HACCP certi cation has been awarded for IFFCO’s Tiffany Foods Ltd, InterGulf Ltd.

Emirates Re ning Company (ERCO) and Emirates Poultry Farm brands. Additionally, ERCO has acquired the ISO 9001:2000; InterGulf Ltd – Empol Division holds the ISO 9001:2000 Certi cation; and EMPOL Ltd L.L.C, a subsidiary of the IFFCO Group manufacturing PET performs, Plastic closures, Plastic hangars, and PP IML containers was accredited with the ISO 9001:2000 Certi cation by Bureau Veritas.

In its role as employer, IFFCO maintains a diverse and equal opportunity workforce, by nurturing a multi cultural, multinational and gender diverse employee base, committed to meritocracy when

it comes to hiring the right people to drive its brand vision, rooted in the key elements of: People, integrity, excellence, consumer, entrepreneur. Publically stating its commitment to excellence, Iffco pledges continuous benchmarking of its policies, processes and systems internally to drive ef ciencies and obtain standardisation across business units and geographies.

IFFCO is also committed to striving for ‘best in class’ approaches in order to build and surpass global standards of quality, cost and performance.

Contact detailsCompany Name: IFFCO

PO Box 29220

Sharjah

UAE

Website: www.iffco.com

Telephone: +971 650 29000

Fax: +971 652 57278


[email protected]

We aim to deliver this vision by satisfying our customers’ requirements through continuous innovation and excellence of service. Mat Baker, CEO of

foodservice.

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F&B - Food M

anufacturer and Distributor

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What do 76%of consumers find

more attractivethan a normal

tea bag?

“

”

...Lipton Pyramid. Your customers will love the unique taste in our Pyramid tea bag and you’ll love what it does for your business.

High quality tea at a mainstream priceOperator-approved merchandising Strong Rainforest Alliance Certified™range

To order, call +971 4 881 5552www.unileverfoodsolutionsarabia.com

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L ipton is the world’s largest tea brand. We have been blending black tea for over 100 years. Our teas are sourced from 35

countries and are selected by the Lipton Tea Tasters to ensure you get that famous smooth Lipton taste, every time. Lipton has been in the Middle East since the 1930s. The factory in Dubai is the world’s second largest teabag factory.

Tea is an aromatic, uplifting beverage savoured for centuries around the world from India and Ireland to the USA. Once an expensive drink, tea was enjoyed exclusively by the wealthy and with early packaging and transportation issues, it was also variable in quality and taste.

In 1880, 40-year-old, Glasgow-born entrepreneur and innovator Sir Thomas Lipton envisioned an opportunity to make tea universally accessible with guaranteed quality at acceptable prices. He began by purchasing tea estates in Ceylon, now Sri Lanka, arranging packaging and shipping at low costs to sell his teas directly from the tea garden to the tea pot. In 1893, he established the Thomas J Lipton Company, a tea packing company with its headquarters and factory in Hoboken, New Jersey.

Lipton teas were an immediate success in the United States and the United Kingdom. In recognition of

his exceptional contribution, Thomas Lipton was knighted by Queen Victoria in 1898 and became Sir Thomas Lipton at the age of 48.

Lipton is now the world’s leading tea brand, sold in more than 150 countries.

Providing an exclusive range for the hospitality industry. Lipton Pyramid is ideal for establishments where providing a good experience is key to reputation and success, such as restaurants andcafes, conferences, banqueting and 3-star to 4-star hotels. This range of tea is well suited to the consumer looking to get more from tea and looking for new and exciting experiences.

Through the aromatic and avoursome infusions, unique bag format and exciting vibrant packs

you can create excitement and an upgraded tea experience for your consumers that will enable you to increase your price whilst paying a mainstream cost. This is the range that will change perceptions of tea out-of-home; as a result you can drive new tea drinkers to your site.

Enhance the consumer experience by using the branded merchandising and point of sale materials available to you, designed to add

Unilever Food SolutionsLipton Tea

F&B - Tea

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appeal, increase tea visibility and thus your sales.

The key visuals are interpretations of the infusion moment. It represents the energy and avour bursting out of the Lipton Pyramid tea bag oncethe consumer has released the experience.

Lipton Pyramid is a great way of putting tea back to the top of menus, it releases a new tea

experience to consumers and breaks the perception of ‘tea’ as we know it. The new Lipton Tea bag locks in a unique surprise of taste and potential, so excite your customers and entice them to choose Lipton Pyramid with the fantastic suite of merchandising and point of sale materials that aim to reposition tea on menus.

If you would like to discuss how to add Lipton Pyramid to your menu, nd out more information on the range or place an order for Lipton Pyramid sales support or merchandising, please contact your local Unilever Food Solutions Sales Representative.

Contact detailsWeb site:

www.unileverfoodsolutionsarabia.com

Tel: +971 4 881 5552


Address: PO Box 17055, Jebel Ali,

Dubai, UAE

The new Lipton Tea bag locks in a unique surprise of tasteand potential

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F&B - Tea

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IN DETAIL

RAK Porcelain is setting new bench-

marks in terms of customer choice

and service levels.

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RAK Porcelain is one of the leading players in the porcelain tableware industry offering a large variety of exquisitely designed

porcelain items of high durability and international quality standards.

With a worldwide reach of more than 130 Countries and innovative designs by world renowned designers, it is the product of choice for HORECA professionals. Constant innovation with a high focus on customer satisfaction and use of the latest technologies in the market has ensured that RAK Porcelain is setting new benchmarks in terms of customer choice and service levels.

Here at RAK Porcelain, we use the nest Raw Materials from the leading mines of U.K. and Europe to meet and exceed the stringent quality standards in the industry like California Proposition 65 and WCAS from US and FDA for food safety being a Lead and Cadmium free product. Our products at RAK porcelain are scratch and chip resistant as well as abrasion proof. All these elements contribute to the quick success achieved by our brand on an international level and its wide spread preference as a the ultimate choice for chefs and other clients world-wide,” says chief marketing of cer Renu Oommen, who is responsible for all aspects of sales and marketing for RAK Porcelain.

“In terms of product ranges, we have more than 18 different shapes, consisting of over 3000 SKUs and around 300 different designs. Our agship product range is “All Spice” which is preferred by Michelin Star Chefs for its elegant and creative design by the world renowned French designers Alain and Dominique Vavro,” Oommen adds.

RAK Porcelain employs more than 650 employees of various nationalities across the globe. The firm dilligently follows the best management practices and exceeds all international laws of the work place. High priority towards organisational social responsibility and environment friendly policy are the key factors for the continuous success of RAK Porcelain.

“Our manufacturing base is in Ras Al Khaimah, UAE which is centrally situated and ideal for world-wide shipments. We also have a sales of ce based in Luxembourg that caters to the demand of the European market. We also have a strong distribution network in almost every country to ensure extensive reach and constant local representation,” Oommen adds.

RAK Porcelain has witnessed a rapid growth during the past eight years in spite of the

uctuating market conditions. This can be

RAK PorcelainPorcelain tableware

F&B - Porcelain Tablew

are

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attributed to the excellent product quality combined with high service levels offered and improved value for money.

In the year 2005 when the RAK Porcelain division of the company was established, the production capacity was 15 million pieces per annum. However, in the year 2012 RAK Porcelain increased its production capacity to 18 million pieces and a further increase of 3 million pieces is to be added in 2013 to meet rapidly expanding, dynamic market demand.

In 2013, Nabur, the latest organic collection designed by world-known designer Michaela Dorfel, belonging to the “form follows function” category will be released. “Inspired by nature, Nabur reveals sculptural, organic-curved shapes. This trendy range captures the imagination and at the same time highlights the chef’s amboyance in food presentation,” Oommen reveals.

Products are speci ed by Michelin Chefs due to their quality.

Contact detailsCompany name: RAK Porcelain

P O Box, 30113, Ras Al Khaimah, UAE

Website: www.rakporcelain.com

Telephone: 0097172434683

Fax: 0097172434220


This trendy range captures the imagination and at the same time highlights the chef’s

amboyance in food presentation. Renu Oommen, chief

marketing of cer.

RAK Porcelain manufactures more than 18 shapes and around 300 designs.

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F&B - Porcelain Tablew

are

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IN DETAIL

Projects range from At.mosphere Grill &

Lounge at Burj Khalifa to the recently

refurbished Pullman Dubai.

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Technical Supplies and Services Co. L.L.C. (Dubai) was established in 1961 as a trading company dealing in refrigeration

parts and accessories. In 1993, the company was acquired by Basil Bahar who envisaged a need for a quality service provider for foodservice and laundry equipment in the local hospitality and catering market. Using the enhanced resources at his disposal and his past experience, he decided to diversify and established a division with the sole purpose of providing commercial foodservice and laundry equipment solutions to developers and operators in 1994.

The burgeoning hospitality sector of Dubai fuelled by the growth of the Emirate as a regional trading epicentre and popular tourist destination along with a determination to provide the best services, provided the environment conducive to TSSC’s rapid growth. In less than a decade, TSSC became the foremost provider of commercial kitchen and laundry solutions in Dubai.

Today employing 72 people, the company is focussed on supplying foodservice and laundry equipment solutions speci cally to quality hotels, catering facilities and ne dining restaurants; in the last few years, TSSC created a second line to cover other segments of the HORECA Industry, for

example cafés, standalone restaurants, etc. From design of the facilities to installation of the wide ranging equipment required for operation and training the operators, TSSC can provide a one-stop solution for discerning clients. Whether it is a single item or a complex facility involving specialised areas with numerous items, solutions always include impeccable after sales service and the enviable resource of the vast experience and dedication of TSSC’s management and personnel.

“Professionalism is instilled in our personnel at every level and is evident in every aspect of our work and in the results we have achieved. With a client base that is the who’s who of the Dubai foodservice and hospitality industry, TSSC continues to be the forerunner in its competitive segment, striving to provide the best value for the client,” says Rashid Bahar, business development manager.

“We have noticed demand grow in the market for standalone restaurants and cafés. These are mostly chains from around the world or ‘mom-and-pop’ set ups. With regards to chains, this is due to the fact that restaurants in other countries have seen how successful some of their competitors were by franchising into the Middle East. This was further facilitated after the crisis of 2008 as international franchisors were looking for ways to grow their

TSSCFoodservice and laundry

equipment solutions

F&B - Foodservice and Laundry Equipm

ent Solutions

32

business. With regards to ‘mom-and-pop’ set ups, many in the UAE after the 2008 crisis looked for ways to create cash ow and one way was to establish restaurants or cafés,” recalls Bahar.

Flagship brands include: Meiko, Hoshizaki, Franke Coffee Systems, MKN, Animo, Precision Refrigeration, Austmarine, Alto Shaam, Scanomat TopBrewer, Henkelman, Citrocasa, Julabo, Bravo, Bear Varimixer, Suzumo, Revent, Liebherr, Hotmix Pro and Popcake.

These products have been used on some of TSSC’s most important projects, including Burj al Arab, Grand Hyatt Dubai, One&Only Royal Mirage, St. Regis Saadiyat Island Resort Abu Dhabi, Zuma Restaurant and La Petite Maison. Regular clients include Jumeirah Hotels and Resorts, Jumeirah Restaurants, Grand Hyatt Dubai, Hyatt Regency, Le Meridien Dubai, Atlantis The Palm and Accor Hotels.

“Apart from this trend we have seen many existing hotels ask to refurbish their kitchens and/or upgrade their F&B offerings. This was easier to do after the crisis because hotels have enough money from their revenues as they have slowed down, if not stopped, investing in new properties,” Bahar adds. In 2013, TSSC will diversify even further when it begins offering a line of quality ingredients to produce ice cream. To support this, TSSC will be offering a Trittico Club sponsored by Bravo, which will include regular training on how to produce artisan ice cream and pastry products.

Supporting these developments will be the launch of the latest Swiss-branded Franke’s coffee machine. The Foam Master 800 includes a touch-screen, iPad inspired operating panel and a patented hot and cold froth delivery system, designed to compete with the skills of even the most experienced and talented barista, with a single push of a button.“Our mission is to be the premier provider of equipment and related services for the foodservice and laundry industry. Our aim is not to beat the competitors’ prices but to provide complete customer care. This starts with exceeding the customer’s expectations and is maintained by and establishing a close working relationship in the process,” Bahar concludes.

Regular clients include Jumeirah Hotels and Resorts.

Contact detailsCompany name: Technical Supplies &

Services Co., LLC

Shk. Majid Bldg, Shop N0. 1. P.O. Box 69,

Shk. Zayed Road, Dubai, U.A.E.

Website: www.tsscdubai.com

Telephone: 00971 4 3431100

Fax: 00971 4 3438226

Email: [email protected] ; [email protected]

Other of cesTSSC Deira (Spare Parts Department)

Telephone: 04 2223211

TSSC Al Quoz (Warehouse/Workshop)


TSSC Oman

Telephone: +968 9256 6842

Our mission is to be the premier provider of equipment and related services for the food service and laundry industry.Rashid Bahar,

business

development

manager

The company is focused on supplying medium to high end equipment.

33

F&B - Foodservice and Laundry Equipm

ent Solutions

30

31

FF&EFixtures, Furnishings and Equipment

F inishing touches make rst impressions and in an industry as competitive as hospitality, there is nothing more important than creat-

ing a wow factor, time and time again. Such an accomplishment cannot be achieved

without paying due care and attention to the quality of everything your valued guests and clients touch, sit, lie and walk on.

Inclusive of acclaimed designers, with extraordinary project portfolios, lighting specialists incorporating both style and safety, and market-leading beds and bedding, these suppliers cover all requirements from the lobby to the land of nod, with a touch of je ne sais quoi.

AT GroupSpecialist Interior Fit OutBang & OlufsenAudio SolutionsCasualifeOutdoor and Banquet Furnitureege carpetsCarpets, Carpet Tiles and RugsGlobal Light & PowerLightingSealyBeds and Mattresses

36

IN DETAIL

A&T specialises in 4-star and 5-star

hotels and serviced apartments.

37

A&T is a leading interior t out contractor for hospitality, retail and commercial projects in the UAE, providing a wide range

of services, including FF&E especially for the 4-star and 5-star hotel sector, premium hotel apartments and ne dining restaurants.

Upon updated research, community awareness and market share statistics, that take into consideration an increased demand for operational services - including the hospitality and retail sectors in GCC - A&T sets necessary foundations, presence, and growth to meet market requirements for international and regional brands looking for expansions and build strong reputation as a target to serve this eld on the highest level of professionalism.

“Our business is centered on solid practices, principles and a wealth of experience in Interior

tout while we transform and create functional and unique spaces. Our execution is carefully coordinated to ensure minimum disruption and harm to the environment or workplace.

“Our projects undergo comprehensive planning with an emphasis on aesthetic values sustainability and environmental considerations,” says director Tareq Khalafawi.

Dubai’s rst Melia branded 5-star property, which opened in 2012, features in A&T’s prestigious portfolio of such projects.

A one of a kind project included bars, restaurants and the hotel spa. As part of the contract, A&T worked on ‘Titanic’, a Marco Pierre White, European contemporary cuisine restaurant, inspired by the famous cruise-liner itself; with a rusty antique effect and a ceiling described by A&T as “elaborate, grand, exquisite and elegant”.

Work also incorporated the signature Indian restaurant, by Sanjeev Kapoor, with a warm, intimate atmosphere created with dark wood and deep hues; and the interntional buffet offering, Azalya, Alfonso

and sports bar, Quantum.

During the six month project, sustainable interior materials were used to provide a 20% cost saving and cutting edge multimedia technology incorporated to update clients on the progress of the t out, regardless of where they were in the world.

In addition to the bespoke t out services, A&T also has a design studio, joinery facilities, stainless steel fabrication facilities and maintenance support; employs 150 people at its Sharjah and Dubai of ces; and is constantly on the look-out for

A&T Group

FF&E - Speciality Interior Fit O

ut

38

talented design professionals to add to the team. Now with a string of 4-star and 5-star hotels across the Middle East and East Africa under their belts, A&T team members are experienced and trusted in the largest of projects from across the region, with a deep knowledge and understanding of hotel brand requirements and standards. With a combined experience of 60 years in architecture and interior design, the owners of A&T have been in the business 15 years.

“Activity in the hospitality industry in the UAE is increasing and for the last 12 months we have received enquiries from Abu Dhabi, Dubai, Sharjah and Ras Al Khaimah, but concentrated mainly in Abu Dhabi and Dubai. We are quoting for a number of projects such as Sheraton and Sharjah National Hotels,” Khalafawi adds.

The experience of A&T, and its reputation in the industry, also gives the rm the edge to broker cost effective procurement of the most essential of items for any t out or renovation project.

The company has strategic and unique relationships and partnerships with strong players in the industry such as: PILSA (Hospitality Turnkey Solution), a Spanish company with European experience and high-end products; and Al Mayar (360 Brands Equipment), a sister company of A&T dealing with professional kitchen equipment.

Additionally, A&T invests and buys shares in local fabricators and manufacturers of construction materials, such as creative metal nishings and works, joinery, glass and aluminum, while simultaneously inviting other investors to join its strength.

For A&T, 2013 is tipped to be another year of success, with large-scale projects across the UAE’s market of 5-star properties and resorts in the pipeline. There are also further plans afoot to take the A&T design principle to Qatar and Saudi Arabia; key hospitality markets with a growing need for bespoke, quality and cutting edge modern design.

A&T Group will expand into Qatar and Saudi Arabia in 2013.

Contact detailsCompany name: A&T Group,

Tareq Khalafawi

Main Of ce, Dubai:

P.O. Box 184432

Trade Center Road

Telephone: 04 255 2560

Fax: 04 255 2561

General Email: [email protected]

Sales Email: [email protected]

Website: www.atgroup.ae

Operation Of ce, Sharjah:

P.O. Box 83058

Industrial Area No. 11

Telephone: +971 6 535 5092

Fax: +971 6 535 8022

Our projects undergo comprehensive planning with an emphasis on aesthetic values sustainability and environmental considerations.Tareq Khalafawi, director.

A&T invests and buys shares in local fabricators and manufacturers.

FF&E - Speciality Interior Fit O

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40

IN DETAIL

Bang & Olufsen manufactures distinc-

tive, exclusive multimedia products.

41

Hospitality is all about spoiling people with good experiences; at least ful lling needs and expectations if not going a step further

with the unexpected, and it is this philosophy that drives the Bang & Olufsen appeal.

Founded in 1925, Bang & Olufsen manufactures a highly distinctive and exclusive range of televisions, music systems, loudspeakers, telephones, and multimedia products that combine technological excellence with emotional appeal. Bang & Olufsen Enterprise is the rm’s specialist hospitality division. No matter what the scale, the manufacturer can help you all the way, from inspiration and planning, to implementing and integrating fully customised solutions. With extensive experience of working closely with interior designers and project developers on many world-class hotel developments. The unique, world-renowned television, audio and loudspeaker designs have won numerous international awards and received widespread acclaim. The advanced and patented technology inside delivers optimum audio and video in any environment.

Talking in-room solutions, hoteliers can add an extra element of customised hospitality with Bang & Olufsen. It’s all about spoiling your guests and

boosting the luxurious image of your hotel.Guests at high-class hotels have high expectations when it comes to audio and video equipment. An increasing number of travellers already bring their own entertainment and work with them, and they expect an easy connection between the television screen and their camera, laptop or iPod. Imagine an audio and video solution providing the hotel guest with ultimate connectivity in his or her own room. Imagine a TV-screen that gives performances so true to life that your guests nd themselves completely absorbed in the sights – and imagine a sound reproduced true to the original intentions of the artist and producer.

Any BeoVision TV can easily ful l these expectations by adding a user-friendly connectivity panel. The panel can be placed wherever it is most suitable. You can choose to interface the chosen BeoVision with the hotel system provider, making it ready for lms, internet, e-mail, music systems, photo displays and hotel billing and services.

Every model is designed with focus on performance, functionality and usability. With one single customised remote control guests can easily control audio and video equipment in their room, even the lighting, curtains and air conditioning, too.

Bang & OlufsenAudio solutions

FF&E - A

udio Solutions

42

Imagine the joy of a guest sitting in a comfortable chair with their eyes closed, or maybe enjoying the view, while listening to his or her favourite music with the feeling that the singer is in the same room. And imagine the thrill of watching a movie in a set up giving a cinematic experience in both sound and vision.

Completed hospitality projects reference some of the world’s nest establishments, including: Zaya, Nurai Island, Abu Dhabi; Hotel Beaux Arts, Miami; the luxurious 5,000 square feet Tata Suite at Taj Mahal Palace in Mumbai; and, most signi cantly, the 1,680 square metre Royal Penthouse Suite, the most expensive such suite in the world, at the Hotel President Wilson, Switzerland.

“The Hotel President Wilson’s quest for higher excellence matches perfectly to the essential values of Bang & Olufsen and together we are able to create an unforgettable guest experience. We are proud that the Hotel President Wilson has once again chosen Bang & Olufsen to be its AV partner. In addition to tting customised AV solutions in each of the 228 guest rooms at the hotel, the solution for the Royal Penthouse Suite is outstanding and embraces the essence of the space with impressive sound and picture experiences delivered by a range of our products,” says Flemming Nielsen, managing director of Bang & Olufsen Enterprise.

The wide range of products are available in a multitude of colours, sizes, designs and positioning options, giving you an amazing amount of creative room to design interiors, suites and public areas. You decide if the products make a discreet or a bold statement.

Choosing Bang and Olufsen is choosing the possibilities of the future, today.

The Dorchester, United Kingdom.

Contact detailsCompany name: Bang & Olufsen

Europe, Middle East & Africa

Niels Henning Svolgaard

Head of Global B2B Project Sales -

Hospitality

Direct: +45 9684 5094

Mobile: +45 5141 0187


The Hotel President Wilson’s quest for higher excellence matches perfectly to the essential values of Bang & Olufsen and together we are able to create an unforgettable guest experience. Flemming Nielsen,

managing director

of Bang & Olufsen

Enterprise.

FF&E - A

udio Solutions

43

Hotel President Wilson, Switzerland.

The wide range of products are fully customisable.

44

IN DETAIL

Synthetic wicker woven furniture and

exclusive ‘wood-look’ breglass umbrellas

at the newly opened Fairmont, The Palm.

45

C asualife is one of the world’s leading outdoor furniture specialists, enjoying a history full of innovation since its establishment

in Australia 1979. Growing from an aluminium furniture manufacturer then, for both domestic and commercial clients in the Asia-Paci c region, Casualife now supplies outdoor furniture to many of the world’s best known hotels and resorts, while also catering for individual users and smaller scale requirements. Its international head of ce is based in Australia, with Of ces In Hong Kong, China and Newly Opened UAE Of ce servicing the Gulf regions.

Evolving in terms of both product and design, Casualife has retained its leading position for outdoor furniture in aluminium, stainless steel wicker and teak as well as umbrellas both for domestic and commercial purposes and a wide range of banquet furniture for commercial use. Casualife also has interests in factories worldwide in order to ensure they only supply furniture of the highest quality to the standards they lay down.

With indoor and outdoor ranges manufactured from all weather aluminium, stainless steel, teak, all weather wicker and sling fabric, the products feature

timeless and durable designs and materials. Casualife are unique as through the new local U.A.E of ce they now ‘Gulf-Spec’ the quality of their furniture to achieve the longest life in the harsh Gulf Climates. The products are ideally suited to Casualife’s ever increasing database of hospitality sector clients, who require contract t outs using commercial grade products, for hotels, resorts, clubs and restaurants.

There is access to a wide range of bres, colours and textures, fabrics, umbrellas and furniture materials including aluminium, teak, stainless steel and synthetic wicker.

Offering the option to fully customise designs, with the guidance of Casualife’s design team the overall service has been speci ed for more than 350 resort and hotel projects worldwide, dealing with climates as extreme as those of Asia-Paci c, Middle East, Europe and Africa.

When Casualife started up in Australia they revolutionised the industry with a variety of individual pieces and con gurations in a choice of fashion colours that could be adapted and suited to

CasualifeOutdoor and banquet

furniture

FF&E - O

utdoor and Banquet Furniture

46

manufacturing with local redwoods and cast concrete, has reshaped and vastly expanded the amount of different producers and created a whole new awareness of how important the right outdoor furniture is to a home that has been as carefully planned and decorated in the interior,” says international vice president, Antony Guss.

TeakCasualife is the rst Australian company to use Javanese teak exclusively in the manufacture of furniture. All the teak is harvested from carefully controlled plantations, established in the mid 19th century, and safeguarded to this day by the Indonesian Government.

Premium WickerThis collection is based on fresh design directions. Using the Rehau (German) polyethylene bres with stringent testing and up to ve year bre warranty, weave design experts carefully craft the furniture, which is protected from wear and tear with stainless leg caps and long wearing glides.

Sunbrella (USA) fabrics and quick-dry foam for cushions makes the quality complete. Recyclable materials such as the bre and aluminium frames are all part of the sustainable approach.

the individual buyers home. Casualife was one of the rst to bring designer aluminium outdoor furniture

to the Asia/Paci c area supplying the burgeoning hotel and resort market and 17 years later much of the original furniture supplied is still in use.

“Being the pioneers of aluminium outdoor furniture in this part of the world, we at rst had to educate many consumers who were only familiar with local ‘redwoods’ and cast concrete outdoor furniture. The revolution we caused in the industry, introducing aluminium rather than

Casualife’s Porfolio includes the Ritz Carlton Al Bustan,

Muscat, Oman.

47

Contact details416 Pinnacle Business Building, SZR

Al Barsha

Dubai

U.A.E.

Web site: http://www.casualife.ae

Tel: +971 4 347 6099


With indoor and outdoor ranges man-ufactured from teak, wicker and sling fabric, the products are designed in timeless and durable designs and materials.Antony Guss,

international vice

president.

The Fairmont, Palm Jumeira.

Sunloungers of many types and styles are available and Casualife can also manufacture custom designs.

Casualife supply a wide range of Banquet Furniture .

FF&E - O

utdoor and Banquet Furniture

48

IN DETAIL

ege specializes in high quality carpet

with full design exibility.

49

Specialising in high-quality carpets for the demand of clients with an eye for design quality, exibility and sustainability, ege

carpets works in the commercial, education, transportation, residential and hospitality sectors and are also supplying carpets for Mosques.

Ege is one of Europe’s leading companies when it comes to the design, development and production of unique, high-quality carpets with respect for the environment, and has been active in the Middle East since 1995, with a regional of ce in Dubai since 2007, today employing six people. The company, which was founded in 1938, has factories in Denmark and owns subsidiaries in Denmark, France, Germany, Norway, Sweden, the UK and China, and in the United Arab Emirates; ege’s key markets. Ege also has a network of agents and distributors in 60 different countries.

Constantly moving with the times and possessing the carpet industry’s most modern technology, ege can supply carpets with any imaginable design and in the industry’s shortest lead time, in addition to wall to wall carpets, special designs, tiles and rugs.

This year, ege carpets will launch a new carpet collection of wall-to-wall and rug carpets, designed

by top Indian fashion designer Rohit Bal, called “The Indian Carpet Story”. This will be supported with a second collection speci cally for Mosques; a unique and contemporary Mosque collection that will introduce a new design style for Mosque carpets. Finally, the carpet tile ranges will be expanded.

Refusing to be con ned within the limits of other people’s creativity, ege carpets can even work with the client to develop a bespoke design that will add soul, identity and comfort to interiors.

“No matter whether you have a detailed presentation or just a quick sketch, a photograph or a pattern as inspiration, together we will create a carpet that is perfectly suited to your project. All you have to do is give us design proposals describing your ideas and wishes. Our creative design team will draw up a draft design based on your initial proposals,” says Michael Bogsted, regional managing director for the Middle East.

Adding to the versatility of its products, the highline express range offers a vast range of standard designs, qualities, compositions, backing and colours that can be combined to the desired selection of the client with an option for custom design solutions as well. These are produced from 80/20 wool/nylon blends and 100% nylon constructions. All

ege carpetsFlooring / carpets,

carpet tiles and rugs

FF&E - Carpets, Carpet Tiles and Rugs

50

are fully certi ed and tested for performance, re retardency and sustainability. says Bogsted: “We believe the environment is a serious matter and we work hard to minimise the environmental impact caused by the production of our carpets. Ege’s declared CSR objective is to contribute to a more sustainable world by continually striving to improve how we handle environmental, social and nancial challenges, for the bene t of future generations.”

It is such corporate ethics and strengths in the quality and diversity of products that has sent clients back to ege time and time again, and today the

rm reports high levels of interest in all elements of its ranges, attributing the activity to ege’s strong presence and portfolio, high levels of service and

long reference list of completed projects. These projects span: Crowne Plaza Hotel, Qatar; Fairmont Bab Al Bahr, Abu Dhabi; Pullman Hotel DCC, Dubai; The Palace Hotel, Downtown Dubai; Crowne Plaza and Staybridge Hotel, Yas Island Abu Dhabi, just to name a few.

Project designer for the Crowne Plaza Qatar, Dorota Nazarewicz, says: “Everything is possible with carpets from ege. I wanted different designs for different areas. Even smaller areas were specially designed showing colours to suit each environment. ege were professional in their approach to the project.

“The teamwork was a success, and ege was always exceeding our expectations. We were inspired by all the designs from ege, and together we found just the right carpets.”

ege carpets specialises in high-quality carpets for hotels and other public places.

Contact detailsCompany name: ege carpets Middle East

Address: Jumeirah Lakes Towers, Dubai

Website: www.egecarpets.com

Telephone: +971 4 375 6490


Fax:+971 4 427 0306

Look here for more info:

Ege’s declared CSR objective is to contribute to a more sustainable world Michael Bogsted,

regional managing

director.

Carpets are tested for performance, re retardency and sustainability.

FF&E - Carpets, Carpet Tiles and Rugs

51

52

IN DETAIL

GLP LED low consumption landscape

lighting at Atlantis, The Palm.

53

G lobal Light & Power is a boutique lighting manufacturer and service provider, with a compact yet high quality range

of lighting products, and exible, personalised customer service.

A premier manufacturer of LED lighting xtures, Lighting Power Supplies, and LED Drivers both for indoor and outdoor lighting, Global Light & Power is based in Dubai UAE, from where the rm offers a completely innovative approach to speci cation grade, energy ef cient LED xtures that exhibit superior craftsmanship and aesthetics.

Global Light & Power maintains a product development engineering team in Philadelphia PA, USA, and manufacturing facilities in Vishakhapatnam, India, Guangzhou, China, and sales distribution throughout the United States and Middle East. They exclusively use Nichia LED chips from Japan in the manufacture of all their lighting xtures

Since establishment in 2007 Global Light & Power has become well recognised by many architects, landscapers, consultants and design professionals in the region, for best quality LED lighting xtures, and reliable, ef cient customer service.

Working on a multitude of architectural and landscape projects, Global Light & Power has achieved highest quality standards for LED

xtures, drivers and power supplies, and helped clients to reduce power consumption and maintenance costs by over 85%.

“We consider ourselves to be not merely suppliers, but partners and consultants to our clients, working alongside them on their architectural and landscaping projects – assisting them with lighting design, speci cation, technical support and installation,” says sales manager, Jane Aldersley.

Maintaining high stock levels in Dubai means samples are always on hand and delivery times rapid. The 12-strong, Dubai-based team is flexible and fast to respond, and is drawn not only from the lighting industry but also the landscape and architectural design fields, providing first hand understanding of the challenges of design and execution.

“We take constant feedback from our clients, and try to accommodate unusual requests and customisations as much as possible. Our three year guarantee includes replacement of parts and labour – which means we will send our own technicians to

Global Light & PowerLighting

FF&E - Lighting

54

replace a light in the event of a defect,” Aldersley adds. One of Global Light & Power’s many agship projects is Atlantis, The Palm, where over the last two years all high-consumption halogen lighting was re tted as LED, throughout the hotel’s extensive landscaped areas, signi cantly reducing electricity and maintenance costs.

For other clients, such as the Al Barari Development in Dubai, gardens and common areas were illuminated with GLP LED to achieve sustainability objectives, and eco-friendly design. Other clients include: Nurai Island by Zaya; Dubai Creek Golf and Yacht Club; Jebel Ali International Hotels LLC; Courtyard by Mariott; DAMAC; Arabtec; ANC Holdings; Frayland Construction; Times Square Mall;

Belhasa Projects; TerraVerde Landscaping; Toscana Landscaping; AMBB Landscaping; Desert Group; Proscape Landscaping; Bond Interiors; Etcetera Living; PTL Solar.

“GLP has been in Dubai since 2007, and we have worked on projects all around the Emirates during this time. We will continue to keep our main focus on the UAE due to the exciting yet stable business climate here; however for the last 2-3 years we have been building links with distribution partners in Oman and Bahrain, and more recently in Egypt, Iraq, Kuwait, Qatar and KSA. We are also continuing the expansion of our US headquarters.”

Last year Global Light & Power began production on a number of new lines which will be stocked within the rst half of 2013, such as: Powerful yet low-consumption ood lights and architectural façade lighting Street light poles to complement our range of LED street lights A full range of LED RGB lights (colour changing) with user friendly control systems Contemporary LED track lighting for use in residential and retail applications Industrial lighting such as High Bay lights for warehouses and shopping malls High power downlights for hotels and shopping malls.

GLP LED low consumption lighting used throughout the landscape

at the Al Barari development

Contact detailsCompany name: Global Light &

Power LLC

PO Box 72641, Al Quoz 4, Street 26,

Warehouse 12, Dubai

Website: www.globallightllc.com

Telephone: 04 340 4458


Fax: 04 341 1090

We consider ourselves to be not merely suppliers, but partners and consultants to our clients. Jane Aldersley,

sales manager.

GLP LED strip lighting and façade lighting creates a dramatic statement

with minimal power consumption. Below, GLP low voltage LED lighting

is completely safe to touch and electric-shock free in wet areas.

FF&E - Lighting

55

56

IN DETAIL

Sealy mattresses are known for their

durability and comfort factor.

Better sleep...better business

57

A t the end of a long day, there is nothing quite like a comfortable bed with a mat-tress that you can sink into, while enjoying

complete support for your whole back and body.

Founded in 1881 in the town of Sealy, Texas, USA the original Sealy mattress was the brainchild of cotton gin builder Daniel Haynes, who developed the rst cotton- lled mattress as a bespoke order. Soon, news of the revolutionary product had spread, changing life not just for Sealy but millions of people around the world who would eventually sleep on the mattress.

The innovations continued in both the design, manufacturing and marketing processes; not only did Haynes patent a number of products, including the cotton compressing machines required to build them, Sealy was also the rst company to advertise king-size luxury beds. When ad exec Earl Edwards penned the slogan “Sleeping on a Sealy is like sleep-ing on a cloud”, the brand went global and Haynes’ dream really came true.

In 1983 Sealy purchased the Stearns & Foster Com-pany and has placed a huge importance ever since on the making of each mattress by dedicated crafts-man. To guarantee the comfort and quality of beds today, Sealy even works with orthopedic surgeons,

who advise on the support and strength of Sealy products and accessories.

On the back of the globally recognised brand, Sealy Middle East launched three decades ago, and has grown organically according to the wants and demands of a growing consumer base.

Sealy has more than 3,000 outlets and Sealy Middle East operates in the Kingdom of Saudi Arabia, the United Arab Emirates and Qatar, with more than 25 outlets in MENA.

Growth has been continual due to the quality of service provided alongside the development of ground breaking, innovative technologies. Amongst such achievements is the Sealy Posturepedic mattress, which has been developed further for 2013 when the Posturpedic Titanium SS and Posturepedic Titanium Dsx will be introduced to the market; featuring the latest advancements in coil design and multiple grip-ping points for easier maintenance.

In addition to mattresses, Sealy Middle East also provides cribs, bedding, pillows and comforters, bed frames, sheets, mattress pads and other accessories.

“Sealy Middle East stays up to date with the market and consumer trends, by supplying top notch prod-

SealyBeds and mattresses

FF&E - Beds and M

attresses

58Palatial Crest rm mattress.

ucts that distinguish themselves from their competi-tors,” says Ali Asaad, President of Sealy Middle East.

The “Palatial Crest Cushion Firm Bedset: Palatial Crest “The Elegance of Blissful sleep” is one of the key products that is known to provide ultimate comfort. Developed with orthopedic surgeons, the product responds to body weight to provide the correct support, a strong seating edge and the per-fect sleeping surface.

“The mattress works towards preventing weight on it in order to keep the mattress in good quality and extend its comfort life – making it a great value for the comfort and luxury provided, to get a good sleep,” Asaad adds.

Demonstrating its commitment to the environment by only using SFI approved lumber (Sustainable For-est Initiative) in addition, all steel is procured from recycled sources; 100% of polyurethane scrap is re-used elsewhere within the comany; and an entire division has been created by Sealy to channel excess production into secondary bedding markets; not only helping the world to sleep better, but striving to make it a better world to sleep in.

These days what really distinguishes a top hotel from a good hotel is not providing a swimming pool or the length of its menus. Instead, it’s the quality of sleeping comfort provided, which is why top hotels and operators insist on using Sealy mattresses.

Contact detailsSEALY MIDDLE EAST

Head Of ce

P.O. Box 1433, Jeddah 21431

Kingdom of Saudi Arabia

Phone: +966 2 608 1350

Fax: +966 2 608 2285

Other of cesDubai

PO Box 6097

Jumeirah Lake Towers

United Arab Emirates

Phone: +971 4 428 1352

Fax: +971 4 425 3594

Regional Director of Sales: Rabah Sakr

Website: www.sealyme.com


Number of employeesSealy currently employs 1,100 individuals

in the MENA region alone.

Sealy stays up to date with the market and consumer trends, by supplying products that distinguish themselves from their competitorsAli Asaad

HarborView_UF_Silo_300 mattress.

FF&E - Beds and M

attresses

59

Slipstream_NS_Silo_300 mattress.

Valmont_F_Silo_300 mattress.

Valmont_FEPT_Silo_300 mattress.

30

61

In room

Once inside their rooms, guests expect tranquillity, quality, security... a piece of paradise.

Creating this in a compact space time and time again, while providing flair and a sense of individuality, is a challenge for even the largest operators. In a world where standards are set on distant continents and guests and clients travel for days to reach their destination, there is nothing more important than the quality of everything they will see and touch while in their room.

Supplying to the low, mid and high end markets; experiencing the thrill of the iconic property and the simple pleasure of the budget, the specialist firms that bring their products to your own environment are at the forefront of the hotel experience.

Diversi edCosmeticsKohlerBathroomsQBG ServicesHousekeepingVingCard ElsafeSecurity Technology

58

IN DETAIL

Aigner Fragrances Collection from

Germany – Warm Colours Range and

Calm Seas Collection from H²K of

Harrogate, England.

63

Specialising in luxury brands for the discerning client, Diversi ed is the GCC and Levant’s leading supplier of Aigner and exclusive

supplier of Molton Brown amenities.

Custom-designed to enhance the guest experience, the Molton Brown hotel amenities range draws on the trust and integrity built by Molton Brown in the retail environment. Each element of the Molton Brown in-room comforts are designed to exceed customer expectations and give hotel partners a luxurious point of difference.

As consumers become ever more sophisticated, there has never been a greater need for hoteliers to demonstrate their understanding of the individual needs of discerning guests. Travellers are seeking out new experiences, new sensations and new de nitions of luxury travel. Products are known and loved by guests, have a high recognition factor and appeal, and bene t from signi cant PR and marketing support.

The full spectrum of therapeutic experiences is designed to meet every eventuality and products can be themed to suit the location, the seasons, the room environment or even an individual guest’s mood.

Diversi ed also supplies products from the Green Park range, which is also developed and manufactured by Molton Brown, London.

The Aigner Fragrances Range is fresh and uplifting while the hint of woody notes adds a touch of intimacy. Two different colour options are available to suit different bathroom designs and hotel logos can be printed on the back of most of the products for orders of 5000 products and above. Aigner’s core products range is also supported by the Aigner White, Aigner in Leather, Aigner Black, Aigner Man², Aigner Starlight, Aigner Evolution and Aigner Too Feminine ranges. In addition, L’Art de Vivre now represents the new concept for the launch of ETIENNE AIGNER hotel cosmetic line. Values like exclusivity, elegance, with style, timeless balance, seductive and unrepeatable describe this new concept.

First established in 1998 as Diversi ed Cosmetics the company has shown a steady path of growth while retaining its exclusive niche market. Today Diversi ed represents a number of international luxury brands across a wide range of products, including: branded amenities, bed and bathroom linens, bed and bathroom accessories, mini bar products, F&B linens, spa products and turndown gifts.

Diversi ed Cosmetics

In Room - Cosm

etics

64

These luxury brands are from the UK, Spain, Portugal, Germany, Turkey and the USA, plus personalised products from Italy or China.

Since its inception, the primary focus has been to re ect the exclusive brands represented through a philosophy of uncompromising service towards customers. Basing its operation on superior customer service and a commitment to building strong relationships with each and every client, Diversi ed remains small, select, exclusive and uncompromising in its superior service.

“We understand that our clients, which include many of the four and ve star hotels in the GCC and Levant, need to provide exceptional service to

their own customers and that there cannot be any compromise on our reliability and consistency in delivery. We have built our reputation on being responsive, trustworthy and exible and have formed long-term partnerships with many of our customers. We want them to be secure in the knowledge that we will deliver the right product on time, everytime,” says general manager Anne Low.

The same exacting standards are also required from Diversi ed’s suppliers, with regular visits made to their facilities in order to determine the quality of products and to ensure production capabilities are up-to-date.

“Our initial philosophy, to live up to the world-renowned standards of our rst distributorship, remains uncompromised and the same philosophy will continue to take our exclusive niche business into the future,” Low continues.

Diversi ed’s global partners include Style Vision, GFL, H2K, Molton Brown, A&D Textile and Helo.

Luxury Towels from Turkey.

Contact detailsCompany name: Diversi ed

Anne Low

General manager

Diversi ed

Hotel Division

PO Box 26073

Dubai

United Arab Emirates

Website: www.diversi ed.ae

Telephone: +971 4 884 1160

Fax: +971 4 884 1164

Email: sales@diversi ed.ae

We have built our reputation on being responsive, trustworthy and exible and have formed long-term partnerships with many of our customers. Anne Low,

general manager.

Exclusive robes from USA and Turkey.

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etics

65Environmentally friendly – Biodegradable Range from Lather USA.

Purity and Clarity from Monteil Paris.

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IN DETAIL

Kohler is one of America’s oldest and

largest private businesses.

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G racious living is marked by qualities of charm, good taste and generosity of spirit. It is further characterised by self-ful llment

and the enhancement of nature. That is why it is Kohler’s mission to improve your sense of gracious living in every experience you have with a Kohler product or service.

Kohler is one of America’s oldest and largest privately held businesses with interests in plumbing, bathroom furniture, generators and engines.

But it is its bathrooms that took the Kohler name global, earning the family owned rm a world-wide reputation for distinguished taste and unrivalled quality, on the leading edge of design and technology of both product and process, maintaining a single level of quality, regardless of price point, across many product and service categories.

Setting a standard of excellence, yet drive for continuous improvement, Kohler responds to the dynamic of the local marketplace across the world.

From sustainable products in kitchen and bath to some of the most beautiful furniture of Baker and McGuire to a headquarters hotel for a golf Major; this is what Kohler Co. is all about.

As a 10-year-old boy, John Michael Kohler was brought to America from Austria by his father in 1854. With the purchase of a majority interest in the Union Iron and Steel Foundry in Sheboygan, Wisconsin, 19 years later, he founded Kohler Co.

The United States was in the midst of a nancial panic that year which left 68 railroads bankrupt, but John Michael persisted, making cast-iron implements for area farmers, small castings for local furniture factories and ornamental hitching posts, urns and benches.

In 1883, he developed enamel powder, then took a large rectangular basin from his product line, heated it to 1700 degrees Fahrenheit, sprinkled on the powder and was so enamored with his invention he made it the centerpiece of his one-page catalog. Beneath the picture it read “Horse Trough/Hog Scalder – when furnished with four legs will serve as a bathtub.” This was Kohler’s entrée into the plumbing industry.

In 1905, Kohler’s son added ceramic xtures and brass faucets to complement the growing bathroom product line and developed “the automatic power and light” – a diesel engine coupled to an alternator to free the farmer from expensive batteries.

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Fast forward 100 years and Kohler Co. has more than 50 manufacturing locations worldwide and is comprised of 50 brands within four major business units – Kitchen and Bath, Global Power, Interiors and Hospitality.

There are more than 30,000 Kohler Co. associates working on six continents; more than 18,200 live outside the United States.

Timeless elegance is at the root of the Kohler design principles. Since 1873, expertise gained from designing and producing bathroom and kitchen products has enabled Kohler to build a strong reputation for design-led pieces which create the ultimate bathing experience in any home.

Kohler combines colour, texture and innovative design to bring the very best to your bathroom. Choose from iconic statement pieces to indulge creativity or simply appreciate the clean and classic lines within the range of bathroom suites.

Whatever you choose, you’ll enjoy the experience that is THE BOLD LOOK OF KOHLER® for many years to come.

Kohler continues to inspire with a range of introductions that expand the rich of palette of interesting and natural materials. Such products add a distinctive tone to any bathroom and an added dimension of quality and luxury to any hotel.

Explore the Briolette, Lavinia and Facet glass basins that bring functional works of art to your bath or powder room, adding an extra special touch for suites and premier rooms. Or, breathing new life into an old world material, the Lillies Lore lavatory takes on a modern shape through an organic and intricate pattern.

VibrAcoustic technology.

Contact detailsCompany name: Kohler

Kohler Middle East Region

DIC, Al Thuraya Tower 2

9th Floor, Suite 905

P.O Box 500431

Dubai - U.A.E

Tel: +971 4 364 2650

Fax: +971 4 369 7508


Setting a standard of excellence, yet drive for continuous improvement, Kohler responds to the dynamic of the local marketplace.Mohamed Nada,

business development.

Kohlers stylish bathroom speaker.

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IN DETAIL

QBG has decades of industry

experience.

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QBG Housekeeping services offers a complete range of cleaning solutions speci c to each customer’s requirements. From general of ce cleaning to specialised

kitchen cleaning, window cleaning, carpet/sofa shampooing, chandelier cleaning etc.

“With our dedication and professional business approach we have maintained over a decade of business association with many customers here in the Emirates. QBG Services has also won awards for our outstanding service and dedication to clients,” says CEO, Deepak Sharma.

“We provide custom made cleaning services to commercial businesses and residents. We supply hotels with trained housekeeping, laundry and stewarding staff. We strongly believe that no job is too big or small and all contracts receive equal level of care and attention,” he adds.

QBG Housekeeping also offers ‘Green Cleaning’, an effective and ef cient cleaning process, which protects health without harming the environment. The ‘Green Cleaning’ programme represents the use of certi ed environmentally friendly chemicals and processes; an initiative directed in-line with QBG’s own in-house commitment to CSR.

Through this service, customers receive the highest quality, environmentally responsible services.Contract and one-time cleaning is offered to industrial, commercial establishments such as of ces, banks, shopping malls, showrooms, schools, factories, restaurants, to residential buildings such as apartments, villas, municipal authorities including roads, pathways, vehicle and pedestrian underpasses, bridges etc.

Within its housekeeping division, QBG provides its clients with staff for housekeeping, laundry and stewarding. The services provided by these staff span of ce cleaning, building cleaning and carpet and sofa shampooing. QBG can also provide services including chandelier cleaning and façade and high-rise building cleaning. Further specialised services in marble restoration, rope access and robotic cleaning will be added in 2013.

QBG’s growth in 2013 will also be re ected in its ever increasing staff numbers, which have grown from less than 100 staff when the division began in 1987, to more than 1200 today, and a requirement for 2000 staff by the end of 2013.

“We have seen an increase in demand for our services over the last month due to the development

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and construction in various areas in the UAE as well as the increase in the hotels in the UAE. The development and growth of our various companies has also in uenced and increased demand for our services,” Sharma adds.

Owned by Sheikh Abdul Aziz Ahmed Al Hosni, QBG installs a number of mechanisms to ensure that its level of service remains high at all times.

To pursue this, QBG makes every possible effort to employ the correct people, who are reliable, trustworthy and honest; train them accordingly; and continue to keep them well motivated. With over a decade of business association, with several large clients in the Emirates, such quality of service and

approach to client needs has secured QBG’s position as a leading provider of housekeeping requirements.

“Our establishment is in the hands of quali ed, experienced team of the managing director and the managers, who have decades of expertise in the similar elds and other related industries.

“The team works as a cohesive unit to provide direction to the organisation and the dynamism of the team has so far brought reputation and growth to the QBG Housekeeping. In support of the management, there is a unit of smart, able and vigilant executives and supervisory staff.

“They ensure that the philosophy of the organisation, declared under mission statement, is implemented in spirit and no compromise of quality in services is accepted,” Sharma declares.

QBG is a leading provider of housekeeping requirements.

Contact detailsCompany name: QBG

Address: P.O.Box 15985

Website: www.qbg.ae



Fax: 04 3582808

The dynamism of the team has so far brought reputation and growth to QBG Housekeeping.Deepak Sharma, CEO.

QBG makes every possible effort to employ the correct people.

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IN DETAIL

VingCard Elsafe is a world leader.

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The world leader in hotel security and energy management technology, VingCard Elsafe is part of the ASSA ABLOY Group,

a publicly listed company, that has products installed in more than 42,000 properties worldwide, securing in excess of seven million hotel rooms.

VingCard Elsafe agship products are based on advanced RFID-technology with electronic locking solutions that have the exibility to equip in-room safes with the same technology as well as fully proven RF-online wireless communication platforms to offer powerful online electronic locks that signi cantly improve a hotel’s operations and bottom line.

With worldwide service and support in more than 166 countries, VingCard Elsafe provides numerous electronic locking system solutions.

Its systems include traditional magnetic-stripe, smartcard systems and the latest RFID electronic locks compatible with the main ISO standards: ISO 14.443A (MIFARE), ISO 14.443B, ISO15.693 and NFC-compatible (Near Field Communication), fully integrated PMS interface software solutions, as well as the world leader in wireless online locking solutions for hotels based on ZigBee secured open platform.

Elsafe electronic in-room safes for hotels are the only UL-Listed guestroom safes in the market in keypad and card-based models. Elsafe Safes include a UL-listed internal power outlet to support recharging of laptops and camcorders, full wireless online capabilities and RFID versions compatible with VingCard electronic locks.

Elsafe customers also enjoy worldwide service and support. The entire catalogue includes six types of in-room safe, each providing a unique benefit, such as its access control or versatility to be installed on a wall. Orion by VingCard Elsafe is the new Energy Management Solution that offers savings by degrees, while ensuring guest comfort.

Orion by VingCard Elsafe detects guest presence in the room and allows control and management of A/C cost while rooms are unoccupied; monitoring and keeping a comfort temperature level when guests return to their rooms.

Orion by VingCard Elsafe is much more than “just” an energy management solution because it offers full wireless online functionality and a network than can be either set up independently or together with VISIONLINE by VingCard wireless online electronic locks and safes.

VingCard Elsafe Security technology

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Orion by VingCard Elsafe dramatically helps you improve your environmental and green initiatives and contributes to reducing global warming.

“Our company is dedicated to providing complete smart security solutions to the hospitality industry, starting from state-of-the art electronic locking solutions, in-room safes and complete technology packages that provide RF-online integrated communication with smart in-room physical-presence, sensitive energy management solutions,” says Manit Narang, VP and MD.

“Our solutions include integrated hardware and software solutions with highly exible con gurations,” Narang adds.

VingCard Elsafe has local of ces in US, Canada, Mexico, Brazil, UK, Norway, Sweden, Germany, France, Spain, Portugal, Dubai, India, Singapore, Thailand, Hong-Kong, China and Australia and partner networks in over 166 countries.

The rm has operated in the Middle East for more than 30 years.

New for 2013 VingCard Elsafe will consolidate the launch of the new invisible electronic lock, Essence by VingCard, that was launched in 2012, and which represents a new step in electronic locking concepts by setting completely new standards and trends, reaching a pinnacle in minimalism by reducing lock hardware on the door.

VingCard safes offer unbeatable security.

Contact detailsCompany names: VingCard Elsafe AS

P.O. Box 511

1522 Moss

Norway

Mobile: +971 50 2400845

Fax: +971 4 3262851


Internet: www.vingcardelsafe.com

Our solutions include integrated hardware and software solutions with highly exiblecon gurations. Manit Narang, vice

president and managing

director

VingCard locks set new standards in design and security.

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Specialist services

In an industry that is all about service, the services procured to keep it ticking over can be nothing less than first class.

Each focussed on delivery of the highest quality experience, the goods provided by these suppliers may not be tangible, but are rooted in a philosophy of making hospitality happen.

Educating the experts and the next generation alike; ensuring the finest levels of hygiene; providing bespoke uniform accessories; facilitating booking and transaction needs; disposing of food with sustainability in mind; and servicing an entire property.

Helping hands make things happen.

DiverseyCleaning HygieneGlionHospitality EducationID BadgesIndenti cationInSinkEratorFood Waste DisposalKITIT SolutionsQBG ServicesFacilities Management, Security and Staf ng

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IN DETAIL

A leading brand of sustainable cleaning,

sanitation and hygiene solutions

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D iversey is a leading brand of sustainable cleaning, sanitation and hygiene solutions. As a part of Sealed Air, Diversey branded

products are helping create a new global leader in food safety and security, facility hygiene and product protection.

A history of business successToday’s Diversey has a rich legacy of businesses that were pioneers in the commercial, cleaning and hygiene business. Its roots begin in 1886, when S.C. Johnson founded his parquet oor business in Racine, Wisconsin. Not too long after, another of our legacy businesses, Diversey Corporation, was founded in 1923 in Chicago.

Both businesses continued to grow and thrive throughout the 20th century, serving customers around the world. In 1996, the Diversey business Corporation was acquired by Unilever to become DiverseyLever. Then, in 1997, the commercial and institutional portion of what was known as S.C. Johnson & Son, Inc. Commercial Markets separated from its parent company to form S.C. Johnson Commercial Markets, Inc, which operated as Johnson Wax Professional.

In 2002, Johnson Wax Professional acquired the

DiverseyLever business from Unilever and the combined company became JohnsonDiversey until March 2010, when the name was simpli ed to Diversey.

In 2011, Diversey was acquired by Sealed Air Corporation, creating a new global leader in food safety and security, facility hygiene and product protection.

Sustainability in DiverseySustainability is the centre piece of our strategy and the heart of how we’re delivering a cleaner. healthier future for the world. Diversey’s six pillars of Sustainability are: OperationsWe preserve the earth for future generations by continually reducing the environmental impact of our products and operations. As industry leaders in protecting the environment we have made a public commitment to challenging, measurable reductions in our environmental impact. We’re meeting those objectives through the creative, passionate commitment of our employees.

CustomersWe protect lives by producing superior products that

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food, drink and facilities safer and more hygienic. Our industry-leading innovations in dilution and dispensing technology and unique packaging designs enable us to eliminate substantial amounts of packaging and chemical waste, reduce shipping-related carbon dioxide emissions and protect workers. Our concentrated solutions weigh less than conventional, water-added products and are packed in specially engineered containers that work with our proprietary dosing and dispensing equipment.

CommunitiesWe believe every place where we do business should be better because we are there.The generous volunteering of our employees helps Diversey create a cleaner, healthier future for the communities we serve. We encourage volunteerism through our

Global Children’s Initiative and through a host of regional and local efforts organised by employees.

WorkforceOur employees are our foremost strength as a companyn and it is their talent, creativity and passion that bring our purpose to life for our customers, partners and communities. We invest in our employees’ safety and well being as well as their training and career development.

PartnersWe collaborate with thought leaders around the world to promote a sustainability mindset within our industry and to advocate for a cleaner, healthier future. We’ve established vital partnerships with government agencies, non-governmental organisations and industry groups. We share our expertise and draw on the value that results when creative, passionate people unite their talents toward common goals. GovernanceWe hold ourselves to the highest standard of ethical and legal behaviour in everything we do. Our governance practices are our comprehensive Code of Ethics and Business Conduct. We audit all our business practices regularly and rigorously, and train our people in ethical business practices.

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Contact detailsWeb site: www.sealedair.com /

www.diversey.com

Tel: +971 4 881 9470/881 9431


Fax: +971 4 881 9488

Address: Diversey Gulf FZE, PO Box 61485,

Jebel Ali Free Zone, Dubai, UAE

Diversey protects lives by delivering solutions that make food, drink and facilities safer and more hygienic, transforms the industry by creating more sustainable enterprises that contribute to the well-being of communities. Somer Gundogdu

VP, MENEA (Middle

East and North East

Africa)

Specialist Services - Cleaning and Hygiene

Taski Swingo 4000

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IN DETAIL

The hospitality management school

overlooks the serene lake.

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One of the highest-ranked international hospitality management schools in the world, the Swiss-based and U.S.accredited

Glion Institute of Higher Education is part of the renowned Laureate Hospitality Education group. Glion provides its international students with the educational support necessary to serve as a stepping stone to the best jobs in hospitality. Glion Alumni, over 8000 strong, are the hospitality and services leaders in some of the nest hotels, restaurants, event management and related services organisations around the globe.

Established in 1962, and celebrating its milestone 50th anniversary this year, the institution offers degree programmes in hospitality management at both undergraduate and graduate level, as well as short courses and professional development quali cations. All the academic programs offered are based on international hospitality, event, tourism and services administration, including the campus-based and online MBA programs.

One of the newest programs, established in 2010 but already a market leader in online hospitality education, the Glion Online MBA provides hundreds of students around the globe with the knowledge and education to take their careers to the next level. These students come from over 70 countries,

with an average age of 37 and over 15 years work experience

“Upon graduation, students will have a rm set of management skills, enabling them to become decision makers and practice con dently, in the

eld. The course is appropriate for international students looking to gain a quali cation from a world-renowned hospitality management school, while residing elsewhere, or simply enhancing their skills from time to time, in order to keep up with the demands of the fast-paced hospitality industry,” says Dr. Martin Senior, lecturer and Online MBA programme leader.

The fully Web-based Online MBA (available 24 hours a day, seven days a week) is one of Glion’s most popular programmes, comprising seven core courses and three elective courses, and takes approximately two and a half years to complete. Each course is eight weeks long and is taught by academics and experts from the hospitality, tourism and services industry.

“Once students complete the core courses such as Human Resource Management, Financial Management and Global Strategic Management, they can choose between the General Management for Services Industries, Marketing and Innovation,

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or Asset and Revenue Management specialisation programmes. A self-designed course option is also available for individuals who want to gain knowledge in other elds,” Senior continues.

Glion has an industry-standard 92% graduate employment rate, a clear testament to the high quality of its courses and its close links to the industry. Glion’s well-connected network and global reputation enable students and graduates to nd employment or experience in the market, brand or position to which they aspire. The prestige and international recognition of Glion quali cations also allow students to enjoy the bene ts of being able to pursue careers in the global workplace. “Given the institute’s worldwide recognition,

students are able to maintain the same level of high standards wherever they go. Glion provides exibility and a wide variety of opportunities, helping stimulate the individual’s performance with top jobs in the industry and on their resumes,” Senior adds.

Glion Online will shortly expand its offering of short courses for the hospitality industry to cover tourism, accounting, nance and economics and will provide corporate, tailor-made programmes with a management, nance, and leadership curriculum, for management-level managers and executives.

In creating an online classroom Glion provides its students with the opportunity to continue to grow professionally without putting their careers on hold. This interactive learning approach means students debate with classmates from around the world and can apply the concepts and skills learned immediately into their working environments, offering far more to both student and employer than a more traditional distance learning programme.

Lifelong learning has become an essential part of professional development and is here to stay. In a fast- paced industry such as hospitality, the need to remain current and relevant has certainly never been as important. .Bellevue restaurant Glion campus.

Contact detailsRoute de Glion 111

1823 Glion-sur-Montreux,

Switzerland

Clarens (Glion Switzerland) - +41 (0) 21

989 26 77

Haarlerbergpark River Building, 2nd Floor

Haarlerbergweg 23 C

1101 CH Amsterdam Z.O.

The Netherlands

P: +31 (0)20 713 01 28

Website: www.gliononline.com

Telephone: +31 (0)20 713 01 28


Fax: +31 (0) 20 890 7683

Other of cesMain of ce in Baltimore (USA) - For U.S.

residents - 1-866-4-LAUREATE (1-866-

452-8732),

For international: +1 410-843-6100

Amsterdam (Interactive Online, NL) – +31

20 7192500

For partnership and program inquiries:

[email protected]

Given the institute’s worldwide recognition, students are able to maintain the same level of high standards where ever they go. Martin Senior,

programme leader.

Scenic views from the university building;provide students

with a luxury hotel vibe.

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IN DETAIL

The consistant quality of ID Badges

has built a loyal customer base.

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P rofessional name badges are a key component of any modern Corporate Identity. The detailed depiction of your

corporate design on high-quality materials combined with a bespoke inscription help represent your company. Staff, who reveal their name on a badge are not only signaling their sense of responsibility, they are also indicating that they are approachable at any time.

Operating in the Middle East since 2005, ID Badges FZE provides high quality name badges that complement your corporate image, while at the same time providing a durable and damage-proof addition to the staff dress code. After all, it’s your good name that we want to present in an outstanding way.

The company has grown organically to represent a dedicated customer base reliant on consistent quality and innovative products direct from the manufacturer. More than just a name badge, upon closer inspection, it is clear the badges are engineered with quality in mind.

Rather than a single piece of metal with a laser print, each component within the badge structure is speci cally engineered to complement that particular range.

For example the Polar30 badge, features the unique combination of: Polar 30 metal, colour, quick-print, alu-print, color print, alu-complete, color print and plexi-print. Although this range has its own engineered components, it also provides the

exibility to mix and match within the range to create the perfect badge that re ects both your brand and its values. Further, if at a later date the identity changes but you wish to retain the same badge, it is possible to change individual elements and components in order to create a badge that re ects the new identity, at a fraction of the cost of procuring a new badge, thereby reducing wastage and being more environmentally friendly.

The bottom line is your bottom line: A versatile and cost effective name tag system with the added bene ts of exibility and durability, in both design and quality.

“In this market there are many badge suppliers locally as well as internationally, however, the type of badges we supply are quite different from the regular name badges,” says marketing manager Anup Bharwani.

With demand steadily growing and key markets including the UAE, Oman, Bahrain, Saudi Arabia, Jordan, Egypt, Qatar, Kuwait, Lebanon, India, Kenya

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and Nigeria, Bharwani explains: “As clients realise and recognise the quality that we supply, of course our biggest asset is the referrals we get. Moreover, within the hospitality industry there is always an ongoing movement of staff, so if our service and product is good, we get recommended. Like any business, we do have expansion plans to set up additional of ces in a few key markets in the Middle East, however, at this time we are concentrating mainly on capital investment into new and advance print technologies. New materials are being tested, as well as new coating processes.”

Some of these operations are out sourced to specialist companies in Europe, such as ID Badges FZE German-based partner, badgepoint, and once ID Badges FZE is satis ed with the results, the

products are introduced as new additions to the existing catalogue or as upgrades to the current range. Bharwani adds: “Of course many a times the client may not see the difference specially if it is a coating process, but it’s there, and makes our product even more durable than its predecessor.”

ID badges FZE can provide: polar® - metal / color / quick-print / alu-print / color print / alu-complete / color-complete / plexi-printavailable in 3 sizes: polar®20 / polar®30 and polar®35of ce: classic / quick-print / alu-print / color-print / objectamigo: alu-print / doming – both available in round or square logo element.aluline plus: – system / logo-printaluline: rounded / oval small / oval large acrylic badges: plano / pro le / skylineplastic molded: event / public / pult

In 2013, a new badge pro le with added features or functionality will be added to the line.: “Our commitment is to continue our research into new materials, coatings and technologies, and to bring those advantages to our valuable buyer so they may remain completely satis ed with the product purchased from us,” says Bharwani.

Some models may not be suited to certain type of attachments.

Contact detailsCompany name: ID Badges

PO Box 5232 Fujairah Free Zone,

Fujairah

UAE

Tel: (+971) 9 228 2 978 / 050 559 1 516 /

056 117 0 227

Fax: (+971) 9 228 2 979 / 06 522 0 619

Email: [email protected] / sales@

idbadges-me.com / [email protected]

Web: www.idbadges-me.com

Our commitment is to continue our research into new materials, coatings and technologies, and to bring those advantages to our valuable buyer. Anup Bharwani,

marketing manager.

All badges can be offered with our patented SMAG magnet

system, plastic pin / vario pin or tie clip.

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IN DETAIL

The InSinkErator food disposal

system reduces land ll waste.

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InSinkErator is the primary choice of food service industry professionals worldwide for the effective disposal of food and kitchen waste.

Food waste is a serious global issue, and while many food products are ultimately biodegradable, its non-consumption means that precious resources used in its cultivation and production are wasted, such as energy, water and materials used for its packaging. 34 per cent of UAE’s waste is food disposed of every year, contributing to land lls, carbon emissions and ultimately climate change.

Hotels in UAE are trying to adopt a holistic approach to sustainability deploying green practices in all areas. With eco- awareness being a priority in people’s lives today, this is a great opportunity to leverage the scale to both reduce the impact on the environment and provide a bene t for global communities.

Developed by a business unit of Emerson Electric Co, InSinkErator has been making food service industry operations more productive for over six decades -- with equipment solutions speci cally designed for the food service marketplace. From stores to schools, from hotels to hospitals; commercial garbage disposers, waste reduction systems and hot water dispensers are the number one choice. Incorporated

into the Evolution Series, the latest range reduces noise by up to 60% and handles a wider range of foods than previously.

“Hotels in UAE are trying to adopt a holistic approach to sustainability deploying green practices in all areas. With eco- awareness being a priority in people’s lives today, this is a great opportunity to leverage the scale to both reduce the impact on the environment and provide a bene t for global communities,” says Mohamed Karam, business development.

So con dent is the manufacturer in the strength of this product, in order to have a hands on experience of the product ‘InSinkErator’ Emerson has even given the product away for free in the past. patented Multigrind technology takes on more food waste, and grinds it into ner particles to reduce the risk of clogging. And if you’ve ever wished your disposer could run more quietly, Evolution Series is for you. Best of all, there’s an Evolution Series disposer for any home and lifestyle.

Products in the series include: Evolution Excel: As stylish as it is capable, taking the art and science of food waste disposal to a new level. It handles more volume, more foods, and more challenges than anything that preceded it while

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cutting noise levels by at least 60% over standard disposers. Its three-stage grind technology allows you to grind almost any food waste.

Evolution Essential: The model that ts the widest range of customer needs, Evolution Essential® includes two grind stages and is 40% quieter than a standard disposer.

Evolution Compact: The space-saving Evolution Compact® includes two grind stages and is 30% quieter than a standard disposer. It’s perfect for small households or restricted cabinet space.

Evolution Cover Control: The Evolution Cover Control® delivers all the great features that set the

Evolution Series™ apart, plus an extra margin of assurance. Activated by the magnetic CoverStart™ Switch, it runs only when the cover is on.

Evolution Septic Assist: Designed speci cally for septic systems, the Evolution Septic Assist® features Bio-Charge®, an automatic injection of microorganisms to help break down food waste.For over two decades, InSinkErator® has been the number one choice of foodservice operators, equipment dealers and consultants for overall quality, service and reliability -- according to independent surveys by Cahners Research. So when you select InSinkErator foodservice food waste disposers, waste reduction systems and hot water systems, you’ll be in very good company indeed.

Contact detailsWebsite: www.insinkerator.com

Telephone: +971 4 8118282

Email: [email protected] eco- awareness being a priority in people’s lives today, this is a great opportunity to reduce impact on the environment and provide a bene t for global communities. Mohamed

Karam, business

development.

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Model Ev200

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MICROS has installed 30,000 hotel

systems worldwide.

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Established in 1981, Key Information Technology (KIT) is the sole vendor of the widely speci ed Micros and Fidelio software

systems in the UAE.

KIT is an IT Solutions Provider in Enterprise Computing, Servers, Storage, Networking, Power Protection, Hospitality - PMS & POS, Systems Integration, Printing Solutions, Project Management, Security, Wireless, Mobile Solutions, Software, Consulting and Outsourcing.

In addition to of ces in Abu Dhabi and Dubai and stores in Dubai’s Al Quoz area, regionally KIT’s presences spans a network of of ces across Yemen, Oman, Jordan, Kuwait and Qatar, with a further four of ces in Saudi Arabia and two in Pakistan. Distributing its agship Micros software since 1985. The rst installation was at the former Dubai International Hotel. In the early 1990s Fidelio and Micros began working closer together and KIT won the exclusive rights to distribute another programme, completing this rst installation at the Al Khaleej Hotel in Dubai’s bustling Deira district.Also launching the Opera family of products and the world-famous Simphony product, KIT has also aided the industry by re-branding POS to focus on Point of Service, rather than sales, operations.

MICROS-FIDELIO GmbH in the EAME region is a wholly-owned subsidiary of MICROS Systems, Inc., which is the leading provider for enterprise applications for the hospitality and retail industries worldwide. Over 370,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions for more than 30,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality for more than 150,000 retail stores worldwide and 17,000 fuel and convenience stores. MICROS stock is traded through NASDAQ under the symbol MCRS.

An integral component of the operation of critical hospitality and retail business operations, the products are now used by millions every day, from international hotel chains, to individual properties and even the likes of Starbucks and Subway.

But while the products speak for themselves, becoming a standard in the industry, KIT’s unique offering to its clients is the combination of the product and the service provided by its people. “All our solutions, including integrated front of ce,

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back of ce, central and web-based solutions, are designed to optimise and streamline work ows, improve customer service and increase the bottom line. We offer several deployment options, ranging from onsite installations to fully-hosted solutions. And with a vast number of certi ed interfaces to third-party products, we ensure best-in-class connectivity of your property system.,” says GM Selwyn D’Souza. Reporting 20% growth over 2012, the target for 2013 is to repeat this success, and retain an average turnover of AED300m.

Adding to the current 320 employees is a key element of KIT’s future growth plans, in order to further strengthen the customer support KIT offers. “Our intention is not just to be number one in terms

of volume, but to be number one in terms of the service that we provide. Of course our customers deserve to have that level of service and we offer 24 hour support to meet their needs.

“The most critical situation for example would be a busy F&B hub on a weekend evening; say they process 60,000 transactions. Now imagine there is an issue where the system goes down. The issues could be triggered by different elements, for example related to users, network, hardware, software, but our job is to solve that,” he adds.

With more than 100 employees dedicated to the Telephone Support Centre, incoming enquiries are handled according to prioritisation guidelines set out by the software developers, to ensure both mission critical and non-mission critical events are dealt with remotely and swiftly, and that if trouble does strike, it doesn’t impact on the bottom line.

“The USP is not only our product, but it’s our people. There are other good products in the market, but in our case we offer the combination of the product and the people to support that – no competitor has both. We have the optimum mix,” D’Souza pledges.

There are more than 100 employees in KIT’s support centre.

Contact detailsKEY INFORMATION TECHNOLOGY LLC.

PO Box 6856

Dubai, UAE

Telephone: +971-(0)4 3141-305


Web: www.kit.ae

Other of cesKIT Bahrain

Tel: +973 17213302

JDS Jordan

Tel: +962 6 5502000

SES Saudi Arabia

Tel: +966 1 4766876

EEMC Kuwait

Tel: +965 1 866661

SDS Oman

Tel:+968 24170070

BV2000 Pakistan

Tel: +92 21 343 11890

TechnoQ Qatar

Tel: +974 44689494

NATCO Yemen

Tel: +967 7117 11034

We offer the combination of the product and the people to support that – no competitor has both. We have the optimum mix. Selwyn D’Souza,

general manager.

To support MICROS systems, KIT ensures excellent customer service.

Specialist Services - IT Solutions

99

100

IN DETAIL

The focus for QBG is on service be-

fore revenue.

101

QBG’s Integrated Facility Management (IFM) solutions provide a holistic approach for its clients ranging from MEP and maintenance works to a wide range of soft services

that includes concierge, valet parking, landscaping, security, housekeeping and pest control. All this comes from within the group companies that reduces the dependency on the sub contractors, besides being cost effective. QBG is the only IFM company in the UAE with vast inhouse services that enables it to tailor make solutions to the customer’s speci c needs.

QBG follows a unique pattern of being a single point of contact for customers wherein most of the formalities are performed inhouse. QBG has expanded in the market so quickly due to its predictive diagnostic tools and has now made a benchmark for itself by providing a exible, effective and ef cient system. The growing list of satis ed clients stands witness to QBG’s professional ef ciency.

QBG operations incorporate one of the best Computer Aided Facilities Mangement (CAFM) systems which help the facility managers to ensure optimum utilisation of resources at lowest possible cost besides enhancing every phase of a building’s lifecycle. This system supports operational and

strategic FM, that is all activities associated with administrative, technical, and infrastructural tasks when the facility is operational, as well as the strategic processes for facilities planning and management. Bene ts achieved are:

Flexibility Productivity Expert Assistance Imporved Customer Service Cost Saving

“Despite building pro table sales, we focus more on customer satisfaction and delivering quality services. We continuously strive to deliver a consistent quality service, high standards at optimum cost and create opportunities by responding to our client’s requirements through our experience, leadership and honest approach,” says CEO Deepak Sharma.

With all the in-house services provided, QBG’s IFM services has the ability to manage each site and include subcontracted specialist services like elevator maintenance, re protection, and associated services.

In the IFM department alone, QBG today employs 2500 specialist service providers, across four UAE of ces.

QBG Integrated Facilities ManagementFacilities management

Specialist Services - Facilities Managem

ent

102

The vision for 2013 is to provide customers with direct access to QBG’s CAFM system, in order to enhance the current level of service provided; ensure optimised utilisation of resources; improve customer satisfaction; and increase customer retention.

There will also be an increased focus on sustainable certi cations for each of QBG’s IFM services and a continued focus on growth, as demand continues to grow.

“Demand has grown over the last 12months, and this is due to the growth in the real estate industry as well as the rapid growth of the tourism and trade industries,” Sharma adds.

2013 will see an increased focus on sustainability.


P.O.Box 15985

Website: www.qbg.ae


Fax: 04 3582808


Demand has grown over the last 12 months, and this is due to rapid growth of the tourism and trade industries. Deepak Sharma,

CEO.

QBG today employs 2500 specialist service providers.

Specialist Services - Facilities Managem

ent

103

104

IN DETAIL

The security of a hotel’s guests and

staff is integral to its reputation.

105

D iscreet but effective, nothing is more important to a hotel than the security of the property, its staff and, above all, its guests.

Despite the high levels of personal safety enjoyed by residents and visitors to the UAE, a hotel with the best service but poor security would still expose guests to crime risks, and compromise both its reputation and goodwill.

Hoteliers are responsible for the protection of property and well-being of their guests, and with the support of QBG Security Services, they can ensure these targets are met with discretion and a professional approach.

QBG Security Services offers a wide variety of security services as per the requirement of a property or client, including static guards, mobile patrolling, key holding, event security, VIP protection and lifeguards.

QBG aims to be the security company of rst choice – with its hands on management, dedicated supervisory support and total quality control measures. All security personnel are carefully selected and professionally trained according to their speci c roles.

Operating in the UAE for three decades, QBG has worked to forge a reputation for customised security solutions with a proactive approach, nancial stability and strength, and as a result has gained the respect and loyalty of its customers.

This is a security rm that knows and understands, not only its target market, but the environment in which it operates. QBG provides a distinct and personalised service to all its clients and works with them directly in order to assess and meet their security needs.

QBG knows that crimes can and do occur in both public and non-public areas. The risk of crime in both places must be assessed and preventive measures taken. As crime risks against either a person and property in non-public areas, such as guests rooms and corridors, are higher, security measures need to be enhanced to commensurate with this.

Today, controlled from its four UAE of ces, the rm has a varied and dependable client base; and

excellent record for both client and staff retention, due in part to the balanced ratio of nationalitities within its workforce, according to Labour Department guidelines.

QBG Security Services Security

Specialist Services - Security

106

“There is nothing more important to a hotel than the safety of its staff and guests,” says QBG CEO, Deepak Sharma.

A dynamic and result-oriented professional, with an eye for innovation and detail, Deepak Sharma possesses over 20 years of solid experience in business start ups of security, staf ng and facilities management services. Excelling in elds of sales, operations, people management and team building, he has successfully executed and established similar businesses in

India, the Middle East and Sri Lanka. An excellent networker, Sharma has contributed hugely to the security industry and has a number of accolades and appreciations to his credit.

The plan for QBG Security Services in 2013, will include expansions into the GCC strong-holds of Qatar, Bahrain and Saudi Arabia, which are all experiencing a boom in their respective tourism and events industries.

New services in personal protection and party security will also be added.

QBG Security Services will expand into Saudi Arabia, Bahrain and Qatar.


P.O.Box 15985

Website: www.qbg.ae



Fax: 04 3582808

There is nothing more important to a hotel than the safety of its staff and guests Deepak Sharma,

CEO.

QBG Security Services works to protect from a range of hazards.

107

Specialist Services - Security

108

IN DETAIL

QBG employs more than 1500

specialist staff.

109

QBG Manpower Outsourcing can deploy various skilled staff on temporary as well as long term contract assignments to various organisations by issuing work permits

without nationality and pro le bar. In short QBG provides an umbrella that ensures its clients work with both skilled and semi-skilled resources.

The staf ng services include:

Contract staf ng/HR outsourcing Temporary staf ng Promotion and events Technical experts Specialised airport ground handling services Multi-skilled, cross vertical approach

Since its inception in the UAE three decades ago, QBG has proven its credibility as a service provider in order to become the preffered vendor of staf ng solutions for hotels, of ces and industrial premises; providing bespoke solutions, provided and suggested by its staf ng and recruitment experts.

Anchor services include driver management services (DMS), staf ng for events and airport staf ng. QBG is also an approved service provider by JAFZA (Jebel ali free zone authority) to provide services within the free zone to global corporations. QBG provides

valid work permit to all its resources and a dedicated account manager to ensure smooth communication and operations.

QBG’s outsourcing division employs more than 1500 specialist staff across its four UAE of ces and is experiencing growing demand for its staf ng solutions, due to a dedication to quality services, competitive pricing and the passion and expertise of its people.

Contract staf ng is the process of utilising skills to perform speci c tasks both short term and long term by employing them on third party rolls. Contract staf ng solutions are designed to support organisations to handle:

Speci c tasks which may or may not be required continuously, Head count issue Non-availability of enough visas Employing speci c skills at varying pay scales

without affecting long term staff on company roles.

Skills generally contracted include nance and administration, front and back of ce support, counter sales, call-centre agents, data entry operators, IT professionals, Oil and Gas personnel and more.

QBG Staf ngSolutions

Specialist Services - Stafng Solutions

110

Motivated by a commitment to quality and equipped with the knowledge and experience gained in the industry, QBG Staf ng Solutions strives to achieve the status of a bench mark in the services industry.

Staf ng solution contracts can run as a temporary, ongoing or permanent arrangement, depending on demand and the level of staff expertise speci ed to meet these needs. The missions and values that form the core principles of QBG’s operations are built on a foundation of strong values of dedicated service, loyal relationships and tailored business solutions.

“We understand that every business has different needs. That’s why we work with you to gain a strong understanding of your business goals and requirements, and develop a customised solution based on these factors,” says company CEO Deepak Sharma.

The bene ts QBG can provide to its clients, include:

Reduces time and cost of hiring Address head count limitations Reduces attrition at joining stage Flexibility to focus on core business Increase productivity Manpower availability ensured at all times Statutory obligation is longer clients responsibility One point contact for all needs

“QBG employs the candidates under our umberalla and outsource them to our clients on a short to long term basis. We provide valid work permit to all our resources and a dedicated account manager to ensure smooth communications and operations,. QBG Staf ng Solutions employs over 150 Emiratis for its various projects in Dubai and Abu Dhabi. In recognition of our efforts, QBG was awarded The Tawteen Award for Emiratisation by Abu Dhabi Tawteen council-for being a pioneer in the FM industry, hiring large number of nationals,” Sharma adds.QBG Staff ng Solutions tailors its provisions to each hotel’s needs.


P.O.Box 15985

Website: www.qbg.ae


Fax: 04 3582808


We work with you to gain a strong understanding of your business goals and requirements, and develop a customised solution. Deepak Sharma, CEO.

QBG is the preffered vendor of staf ng solutions for hotels.

111

Specialist Services - Stafng Solutions

112

Index

36-39 A&T Group40-43 Bang and Olufsen44-47 Casualife06-09 Citi Pak10-13 Coffee Planet80-83 Diversey62-65 Diversi ed48-51 ege carpets52-55 Global Light & Power84-87 Glion14-17 Heidi Baking Solutions 88-91 ID Badges FZE18-21 IFFCO96-99 KIT66-69 Kohler26-29 RAK Porcelain70-73 QBG Housekeeping100-111 QBG Facilites Management, Security, Staf ng56-59 Sealy92-95 InSinkErator30-33 TSSC22-25 Unilever/Lipton74-77 VingCard Elsafe

Publisher: Dominic De SousaGROUP COO: Nadeem Hood

ASSOCIATE PUBLISHERSAlex BendiouisDave Reeder

EDITORIALEditor: Melanie [email protected] +971 56 758 7834Editorial Director: Dave Reeder [email protected] +971 55 105 3773Senior Designer: Christopher Howlett

ADVERTISINGAlex [email protected] +971 50 458 9204

Ankit ShuklaSenior Sales [email protected] +971 55 2572807

Antony CrabbSales Manager [email protected] +971 55 338 7639

MARKETING & COMMUNICATIONSMarizel Salvador [email protected]

PRODUCTIONProduction Manager: Devaprekash [email protected]

DISTRIBUTIONRochelle Almeida [email protected]

PRINTED BYEmirates Printing Press LLC, Dubai, UAE

Published by

Head Of ce, PO Box 13700, Dubai, UAETel: +971 4 440 9100Fax: +971 4 447 2409 Group Of ce, Dubai Media CityBuilding 4, Of ce G08, Dubai, UAE

A publication licensed by IMPZ

© Copyright 2013 CPI. All rights reserved. While the publishers have made every effort to ensure the accuracy of all information in this magazine, they will not be held responsible for any errors therein.

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