E N T E R E B O O K

T H E A L L - I N - O N E S O L U T I O N T H A T D E L I V E R S I T

A U T O M A T I O N E F F I C I E N C Y F O R M S P s

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Introducing MSP N-central

The right remote monitoring and management tools can save your business time and money by automating the onboarding, maintenance and protection of customers’ systems and data.

But there’s more to the job than just managing devices. MSPs should also be able to provide fast, reliable IT support to their customers whenever it’s needed.

Only SolarWinds MSP N-central offers all three elements—monitoring, management and support—in one easy-to-use automated platform.

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W H A T Y O U C A N D O W I T H M S P N - C E N T R A L

M O N I T O RAutomatically apply easily configurable monitoring templates to all of your devices to proactively identify and address issues.

M A N A G EAutomate discovery, onboarding, maintenance, and the protection of your customer’s devices and data.

S U P P O R TLeverage advanced tools and take direct action or let self-healing solve the problem. MSP N-central will close your support tickets faster than ever.

MSP N-central provides comprehensive NOC and help desk automation to monitor, manage and support your customers’ IT infrastructure—no matter how complex their network might be.

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M O N I T O RS T A Y A H E A D O F I M P E N D I N G P R O B L E M S

T H R O U G H P R O A C T I V E D I S C O V E R Y

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Centralized management console

Keep on top of all activity across servers, desktops, network devices and cloud infrastructure—making it easy to know exactly what is happening at each of your customer’s sites.

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Newly discovered devices can be automatically imported to MSP N-central with best practices monitoring applied, alerts configured, patch deployed and AV installed – making the onboarding of new customers and equipment easier than ever before.

Automated onboarding

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Whether you leverage our pre-configured alerts or customize your own, MSP N-central gives you the insight and forewarning you need to keep your customer’s IT environment running smoothly. Notifications can be applied automatically across your devices and adjustments made with the click of a button.

Customizable alerts

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M A N A G EA U T O M A T I C A L L Y O N B O A R D , M A I N T A I N

A N D P R O T E C T

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Automatic onboarding and deployment greatly streamlines the setup process for both new customers and newly discovered devices.

Automated onboarding

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Automate routine tasks, including self-healing processes (such as server reboots and diagnostics) that are triggered by pre-defined events or failures – minimizing your labor costs and proactively resolving common IT headaches without technician intervention.

A simple drag-and-drop interface allows you to automate almost anything without any prior programming experience. Advanced users can go beyond the already powerful scripting library by inserting their own custom PowerShell® commands.

Automated maintenance

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A L L T H E T O O L S N E E D E D T O P R O T E C T Y O U R C U S T O M E R S

With an integrated suite of antivirus, patching and backup tools, MSP N-central makes it possible to:

The result? Through easily applied automation, day-to-day customer management suddenly becomes much simpler and more cost-effective.

Ensure customer devices are fully protected by automatically deploying industry leading antivirus or monitoring your own.

Approve patches and updates in bulk for all devices across all customer sites or set specific update categories to auto-approve and deploy.

Manage backups of all kinds from one central console, including N-central’s own integrated MSP Backup & Recovery solution.

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If there is one thing your customers can’t live without, it’s a reliable backup, but managing backups across multiple products and environments can seriously impact your productivity. SolarWinds MSP Backup & Recovery is fully integrated into MSP N-central, and provides you with:

• One-click configuration and deployment to your managed devices.

• Hardware free, direct-to-cloud backup for all of your devices.

• File and folder recovery, full system restore or mountable virtual image.

• Support for Microsoft Exchange®, Microsoft Sharepoint®, MSSQL®, MySQL®, Oracle®.

• Compatibility with both VMWare® and Hyper-V®

• Rock solid encryption using AES-128/256 or 448 blowfish.

• Region specific data storage centers.

Simplicity comes to Managed Backup

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Prove the value of the services you deliver by providing customers with automatically generated reports on the health of their network and the results you’ve achieved. Plus, alerting your customers to the opportunities in their existing security and backup processes will lead to new upsell opportunities and increased recurring revenue.

Automated reporting

S U P P O R TR E S O L V E I S S U E S F A S T E R

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Every device gets its own easy-to-navigate dashboard to make troubleshooting faster than ever. Gain insight like never before, including:

• Active issues that need attention

• Open support tickets

• System performance and Asset information

• CPU/RAM usage

• Hard disk capacity

• Patch, Backup and AV Status

• Warranty information

The result? A comprehensive overview of your devices makes their troubleshooting and management easier and more efficient.

At-a-glance troubleshooting

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With MSP N-central, you don’t have to remotely control a workstation (and interrupt the end user) to handle common support tasks. From a single application, you can:

• Control services and processes

• Manage users, printers and applications

• Edit registries

• Execute command prompts

Everything’s done in the background, completely invisible to the end user – resulting in faster problem resolution and a better customer experience.

Invisible, seamless support

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MSP N-central automatically tracks the actions performed on a device so that you can focus on the task at hand. Tickets can also be automatically escalated, or have time and billing applied as they resolve.

Automatically updated tickets

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MSP N-central software is deeply integrated with popular professional services automation (PSA) platforms like Autotask®, ConnectWise® and our own MSP Manager—so you spend less time managing tickets and more time supporting your customers.

Deep PSA integration

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Without access to the right software, trying to keep track of all your support tickets can be a daunting task. SolarWinds MSP Manager brings power and flexibility to the automation of ticket management and includes a full integration with your MSP N-central system, allowing tickets and asset details to flow seamlessly between the two.

Better ticket management

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R U N N I N G A N E F F I C I E N T M A N A G E D S E R V I C E S B U S I N E S S

C O M M I T T E D T O Y O U R S U C C E S S

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E V E R Y T H I N G Y O U N E E D T O G E T U P A N D R U N N I N GEvery SolarWinds MSP partner receives dedicated training and support to help them learn and get the most from N-central, including:

Videos and documentation

Marketing resources

Business coaching and pricing strategies to help you go to market successfully

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By providing everything you need to monitor, manage and support your customers, MSP N-central does more than just automate and simplify IT service delivery —it also helps you save time and money, ultimately making you and your business more successful.

Plus, with deeper insights into your customers’ networks, you can respond more efficiently to their needs—and secure your place as their trusted IT advisor.

Automated delivery, deeper insights

About SolarWinds® MSP

SolarWinds MSP empowers MSPs of every size and scale worldwide to create highly efficient and profitable businesses that drive a measurable competitive advantage. Integrated solutions including automation, security, and network and service management—both on-premises and in the cloud, backed by actionable data insights, help MSPs get the job done easier and faster. SolarWinds MSP helps MSPs focus on what matters most—meeting their SLAs and creating a profitable business.

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