THE ALL STAR AWARDedm-sendy.thestarproperty.com.s3.amazonaws.com/2020-national-a… · allows for effective communication and an improved customer experience. T360 is the most comprehensive

Copyright © Tropicana Corporation Berhad. All Rights Reserved. 1Copyright © Tropicana Corporation Berhad. All Rights Reserved. 1

THE ALL STAR AWARDTHE STAR READER’S CHOICE AWARD


THE ALL STAR AWARD

• Highlight (3) constant efforts in implementing Corporate Social Responsibility (CSR) Projects to benefit various communities that are close to their development including environmental effort (including environmental efforts)

• Highlight three (3) good customer service initiatives from pre to post sales

• Highlight three (3) good staff engagement activities that demonstrate the company’s commitment to ensure the staff’s welfare


(3) EFFORT IN CSR

Tropicana Donates RM2,200 to the Women’s Aid Organisation10 December 2019


(3) EFFORT IN CSR

Tropicana MCM Cares Charity Walk 9 November 2019Total Participant – 619 pax

Write up – ENG | Video - CHI

http://kr8tifexpress.com/article/1106

https://www.facebook.com/ciaoomedia/videos/vb.2243339909116193/2542333922523081/?type=2&theater


(3) EFFORT IN CSR

Tropicana Donates RM30,000 to ‘Pertubuhan KebajikanIslam Peribadi Mulia’, Rumah Kasih Harmoni and RumahAnak KesayangankuMay 2019


ICYCLE APP

Tropicana Metropark has collaborated with iCYCLE®, a solutionprovider of waste separation & recycling to reduce the carbonfootprint and disposal cost to promote an eco-friendly community.Now the bin is available at our award-winning township, TropicanaMetropark Property Gallery .

What is ICYCLE?

• iCYCLE started as a Non — Profit Organization in 2013 with the aimto reduce waste to landfill.• A system that tracks waste condition from individual units all theway to the treatment plants.• The Internet of Waste Things.• A management tool that enable proper management of waste fromeach individual tenant, units, houses, persons to work with themanagement and the facility team.• A cost saving model that divert the waste from landfill andincinerators AND COMPLY TO ACT672.

(3) EFFORT IN CSR


ICYCLE APP

(3) EFFORT IN CSR


ICYCLE APP

(3) EFFORT IN CSR


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Community events at our signature developments and

townships


COMMUNITY ENGAGEMENT EVENTS

The Food Gasm Fest 2019 whichhappened on 2 & 3 March ransuccessfully at the Central Park inTropicana Metropark, Subang Jaya.Participants of this event enjoyed avariety of mouth-watering delicaciesfrom different food trucks and stalls.Not only that, they were also treatedto hot air balloon rides and liveperformances. Children who taggedalong with their parents alsoenjoyed face painting and otheractivities.

Food Gasm Fest 2019 2 - 3 March 2019

Tropicana Metropark



Family Fun Day 25 May 2019

Tropicana Gardens

A family day is always a fun day! Familieswho participated in the Family Fun Dayevent with their children, enjoyedexciting workshops such as sushi making,clay colouring and making their own miniterrariums. The fun-filled event was heldat Tropicana Gardens Property Gallery inKota Damansara on 25 May (Saturday)from 11.00am to 6.00pm. Lightrefreshments were served as well.



Green Earth Day 20 - 21 April 2019

Tropicana Metropark

The Earth Day event which happenedon the 20 to 21 of April at TropicanaMetropark Property Gallery was awonderful celebration of Eat, Shop,Give, Live, Sustainably! Held inconjunction with the global celebrationof Earth Day, the event includedcooking demos, zero-waste products,organic fruits and green market, pre-loved fabric donation, ecofriendly talks,beewax and toothpaste makingworkshop



Family Day Carnival 8 September 2019

Tropicana Golf and Country Resort

Spending time with family isimportant to create lasting memoriesand strengthen family bonds. Withthat in mind, Tropicana Golf andCountry Resort organised a fun andexciting family day carnival on 8September. The resort wastransformed into a happy wonderlandcomplete with a dunk tank, zig zagball, coconut bowling, bull ride andan inflatable giant dart. There wereabout 50 vendors setting up boothsincluding Proton Edar as well asvarious food stalls selling delicioussnacks like corn dogs, satay, kaya ballsand pasta!



We saw two of Malaysia’s biggest loves - foodand running - come together for the 12thedition of the Tropicana Fun Food Run on 12October 2019. The 4km and 8km run saw 250runners and volunteers dishing out differenttypes of snacks along the course. Cash prizeswere up for grabs for winners while finishersearned a medal and t-shirt. Sponsors includedIngress Auto, IlaoIlao, Kidzania, McDonalds,MST Golf, Focus, Lost World of Tambun andThai Odyssey

Fun Food Run 12 Oct 2019Tropicana Golf & Country Resort


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(3) CUSTOMER SERVICE INITIATIVES

Customer Satisfaction Survey (CSS)Through our CSS forms, over 82% respondents were satisfied with our products andservices e.g. Tropicana Heights, Kajang - Ridgefield Residences & Tropicana TheResidences, KLCC, whilst over 93% expressed their intent on recommending Tropicana totheir friends and families in the future, e.g. Tropicana Gardens, Tropicana Indah - CyperusServiced Residences & Tropicana Heights, Kajang - Ridgefield Residences .

Cognisant of this, we have placed our customers’ needs at the epicentre of all ourdecisions and actions. From increasing awareness on our various developments to after-sales interactions, we remain committed towards delivering a wide range of qualityproducts and services as this in turn enhances our reputation in the market and impactspositively on our financial performance.


(3) CUSTOMER SERVICE INITIATIVESTropicana Privilege Cards (TPC)Boosting Loyalty & Achieving ExcellenceAt Tropicana, we believe our customers always come first. In delivering innovative products andservices, we aim to achieve optimum customer satisfaction. We recognise and reward our loyalcustomers, who are our pillars of strength and a driving force behind the success of our company.

The newly designed Tropicana privilege cards to loyal members at an exclusive appreciation event.To date, there are more than 15,000 privilege card holders, who enjoy such benefits as priorityselection of choice units and invitations to exclusive events. Privilege card holders can also receivereferral fees for being advocates for our brand.


(3) CUSTOMER SERVICE INITIATIVESTropicana 360 App

Harnessing the technology of today to make life simpler, most efficient and to provide ahost of services that are well received by owners, Tropicana has introduced its very ownmobile app with Tropicana 360 ("T360"). The T360 app enhances residents' homeownership experience with all functionalities integrated into a single application. Thisallows for effective communication and an improved customer experience.

T360 is the most comprehensive developer app in Malaysia — covering the entirehomeowner journey from prior to signing of SPA to after a buyer becomes resident.

T360 accompanies Tropicana buyers from the moment they discover a project they liketo when they eventually become a resident. Providing convenience to manage theproperty at their fingertips, buyers are able to check progress of their site (Pre-construction), statement of account, make the vacant possession appointment andsubmit defects online, among many of its features.

Interestingly too, the app is so extensive that it is the very 1st developer app in thecountry to offer a true one-stop home furnishing service, allowing homeowners to shopfor their home essentials and customised renovation package remotely!


(3) CUSTOMER SERVICE INITIATIVESTropicana 360 App



Tropicana 360 App – Features Highlights

Site Progress Receive updates on the

property you have purchased

Defects Submit defects digitally and monitor progress of rectification work

Home Décor Shop online for home

furnishing and fit-outs to convert your property into a home

Vacant Possession View all available vacant

possession slots and directly place your

booking at your convenience

Account View important

financial information

pertaining to your property

Visitors Pre-register your visitors to your

property for your guests to experience hassle-free arrivals

Facilities View available slots

and book facilities at your property with a tap of your fingers

Bulletin Receive important

messages and communicate directly

with our representative

Library View and download

homeowners manual and other useful guides to your property

Intercom Call guards or other useful contacts for

assistance related to your property


TROPICANA 360



TROPICANA 360



GOOD STAFF ENGAGEMENT

Engagement Activities

• Tropicana Family Day 2019, Tropicana Golf & Country Club Carnival 2019, Annual TGCR Night Run

• Tropicana Fun Food Run 2019. For food lovers, casual runners such as family and fun seekers, the FUN RUN for food come with variety stall and eat all you want

• Sports competition (i.e. badminton, bowling, futsal tournament)


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GOOD STAFF ENGAGEMENT

Staff's overall welfare

• Newly introduced optical benefits for Assistant Managers and above inaddition to the existing medical and dental benefits

• Annual health screening allowance given to Assistant Managers and above

• Corporate wellness. In-house on-site screening provided for staff of all levels

• Health talks and other health initiatives

• Exclusive Package for Tropicana Staff at Tenby International School, TropicanaAman

• Human resources department to organise numerous professional talks to helpemployees develop their personal and organizational skills, knowledge,abilities, and experience.


LATEST CORPORATE VIDEO

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THE ALL STAR AWARDedm-sendy.thestarproperty.com.s3.amazonaws.com/2020-national-a… · allows for effective communication and an improved customer experience. T360 is the most comprehensive