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The basic elements of ITIL Service Asset and
Configuration Management (SACM)
Presenter: Branimir Valentic
©2015 20000Academy www.advisera.com/20000academy
GoToWebinar Control Panel
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• Open and close your Panel
• View, Select, and Test your audio
• Submit text questions – they will be addressed throughout the session
• Raise your hand
©2015 20000Academy www.advisera.com/20000academy 3
What is the Service Asset and Configuration Management (SACM) process according to ITIL?
To be successful in the operational stage...
...you need to consider and carefully plan all the necessary elements of the SACM process.
©2015 20000Academy www.advisera.com/20000academy
ITIL provides you with widely accepted and proven practices, so you don’t have to start from zero
while managing your service assets.
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©2015 20000Academy www.advisera.com/20000academy
• SACM concept
• SACM process activities
• Benefits explained
• Interfaces to other processes
• Biggest challenges in SACM implementation
Agenda
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©2015 20000Academy www.advisera.com/20000academy
CMDBCMDB
SACM concept 1/3
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Configuration Model
PC
RAM HDD
Configuration Record
Configuration Record
Configuration Record . .
CMDB
©2015 20000Academy www.advisera.com/20000academy
SACM concept 2/3
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.
.
Configuration Management System (CMS)
Baseline
Snapshot
CMDB
©2015 20000Academy www.advisera.com/20000academy
SACM concept 3/3
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Definitive spares
Definitive Media Library (DML)
Secure libraries and secure stores
Physical CIs
Electronic CIs
©2015 20000Academy www.advisera.com/20000academy
Most important phases of SACM process implementation
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• Planning
• Identification
• Control
• Reporting
• Audit
©2015 20000Academy www.advisera.com/20000academy
SACM process activities 1/2
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Management and Planning
• SACM Plan
• Policy
• Organization
• Interface
Configuration Identification
• Selection
• Naming
• Labeling
• Attributes
Configuration Control
• Control
• Process
©2015 20000Academy www.advisera.com/20000academy
SACM process activities 2/2
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Status accounting and reporting
• CI lifecycle
• Records
• Reports Verification and audit
• Configuration audit
©2015 20000Academy www.advisera.com/20000academy
Benefits explained
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• Customer satisfaction
• Change assessment, planning, and delivery
• Efficiency in incident and problem resolution
• Fulfillment of SLA requirements
• Financial control
©2015 20000Academy www.advisera.com/20000academy
Interfaces to other processes
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SACM
Release and Deployment
Management
Change Management
Incident/Problem Management
Financial Management
ITSCM
Availability Management
©2015 20000Academy www.advisera.com/20000academy
Biggest challenges in SACM implementation
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• Integration with other processes
• Getting management buy-in
• Roles and responsibilities
• Tools in place and their capabilities
• Sources of the information
©2015 20000Academy www.advisera.com/20000academy
Conclusion
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The efficiency of many processes relies on information provided by SACM, and that makes implementation of SACM critical.