The Best-Run Businesses Run SAP - SAP Mobile Solutions for Power Providers

8/15/2019 The Best-Run Businesses Run SAP - SAP Mobile Solutions for Power Providers

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SAP Mobile Solutions for Power ProvidersSimplify, Innovate and Accelerate to Keep the Lights On

A Rapidly Changing World for the Utilities Industry

Power providers were early pioneers in the use of mobile technology. Better-run companies have relied for some time

on mobile solutions to maintain the grid, respond to outages, and read meters.

While the industry leaders continue to invest in mobile solutions to get the most of out of there workforce, there simply

isn't enough capital, resources or smart grid technology to keep up with the continued growth in power demand.

The only answer is to change consumption, and the industry innovators are once again turning to mobile technologies

for an answer.

In this e-book, you will learn how mobile solutions from SAP can help you solve the unique challenges of the power

industry.

Unique Challenges for Power Providers

Supplying power to homes and businesses is dynamic, complex, and subject to many disruptive forces.

Impact of service outages and interruptions on the entire community

Unstoppable growth in demand and strain on the network

Home Index

A Rapidly Changing World The Industry Responds

Harness the Power of Mobile Run Simple with Mobile

Accelerate with Mobile Transform Your Business

Solutions for Customers Solutions for the Grid

Solutions for Commerce Solutions for Workforce Safety and Productivity

Platform for Innovation Contact Us

84% of utilities executives say mobile technologies improve their ability to achieve high productivity and capacitySource: “Utilities and The Customer Connection,” The Economist Business Intelligence Unit, January 2014

Search

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Distributed and remote workforce and infrastructure

Exposure and sensitivity to the environment

Complex integration and partnerships with suppliers and enterprise customers

Key Trends Shaping the Power Industry

Click to enlarge

The Industry Responds with Mobile Technology

All these challenges and trends require new ways of doing business. As a result, industry leaders are responding by

innovating with Big Data, analytics, cloud, and mobile technologies in four priority areas.

Customer Experience

Build customer loyalty and sales in competitive markets, and optimize power consumption in regulated markets, with a

singular omnichannel experience that is personalized, contextual and available anytime and anywhere.

Energy Supply Chain Optimization

Drive real-time visibility and collaboration from plant to meter, in a single data copy, to reduce costs, minimize risk, and

keep power flowing optimally.

Operational Efficiency

Change how people learn, work, and collaborate to improve productivity and safety, optimize network performance,

improve service, and reduce costs.

The Intelligent Grid

Change how customers consume power to reduce strain on the grid, improve service levels, and ensure sustainable

power delivery.

Enterprise mobility can become the enterprise experience – a new way of doing business and improving how people

work in every area no matter if they work at a desk or on high voltage lines.

However, there are specific areas where enterprise mobility can deliver the greatest measurable and strategic value inthe plant, out on the grid, and at the meter.

78% of utilities executives say mobile technologies are improving peak load management and demand

responseSource: Source: “Utilities and The Customer Connection,” The Economist Business Intelligence Unit, January 2014


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Click to enlarge

To suit the rigors and hazardous conditions of the power industry, mobile technology with intrinsic safety and rugged

features are becoming more broadly available and affordable. As a result, adoption is becoming more widespread in the

industry, and no longer limited only to laptops.

Even upgraded consumer-grade devices are now being adopted in circumstances that were never considered possible

before.

Mobile technology is evolving beyond devices into wearables - presenting endless possibilities for tracking andmonitoring workers, and freeing their hands.

Harnessing the Power of Mobile Solutions

Utilities executives are investing in the following within the next 5 years

46% Mobile datasecurity

46% 3D visualdisplay

36% Data

collection 22% Customer

engagement

Source: “Utilities The Customer Connection,” The Economist Business Intelligence Unit, January 2014

Utility executives surveyed see mobile devices as the primary means of accessing information in

the field today, with the following dominating within 5 years.

66% tablets 38% smartphones

Source: Utilities and The Customer Connection, "The Economist Business Intelligence Unit, January 2014


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While their infrastructure may appear largely immovable, utilities recognize the people that service and operate themare

in the field. Their customers and their partners are on the go. Success and survival requires they harness mobile to

simplify, innovate and accelerate.

In the field

Improve workforce productivity and safety, optimize asset performance, and transform service delivery.

Fewer safety incidents

Improved labor utilization

Reduced and shortened outagesImproved customer service

For managers and executives

Rapidly analyze assets and service performance, customer trends, financials, and regulatory exposure.

New energy-related sources of revenue

Improved billing and collection cycles

Reduced service and operating costs

Reduced risk and associated costs

Decrease in regulatory fines

Deferred capital expenditures

For customers and partners

Get closer to your partners and suppliers. Empower your customers to consume power more efficiently.

Lower power billsFaster response to complaints and incidents

Active participation in preventing brownouts

Better storm preparation

Improved program awareness

Simplifying Business and Driving Innovation Where It Matters Most

Enterprise mobility is more than just mobile data and analytics on an executiv's iPad. It is more than accessing and

collecting data anytime and anywhere. It can transform critical busines processes along the entire value chain -generation, transmission, and distribution.

Examples of high-value processes that can derive the greatest measurable benefit from mobile solutions include:

Network operations

Manage network performance

Conduct plant operator rounds

Maintain the grid

Make service calls

Commercial operations

Connect and disconnect service

Bill on-site

Perform energy audits

Run meter and inspection routes

66% of utilities executives say that mobile technologies help prevent failuresSource: “Utilities and The Customer Connection,” The Economist Intelligence Business Unit, January 2014


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Partner collaboration

Manage job assignments

Respond to outages

Perform construction

Process permits

Customer engagement

Elect renewable sources

Shop for products and servicesMonitor and reduce consumption

Track and prepare for storms

Accelerating Decisions, Processes and Change

Click to enlarge.

(http://www.sap.com/bin/sapcom/en_us/downloadasset.2013-12-dec-30-16.mobilising-utilities-for-the-

future-pdf.html)

Learn more

“Mobilising Utilities for the Future” by the Economist

Click to enlarge. (http://www.sap.com/bin/sapcom/en_u s/downloadasset. 2013-12-dec-30-16.mobilising-utilities-for-the-future-pdf.html)

Transform Your Business

72% of utilities executives say mobile technologies can help improve customer engagement by

providing targeted offers to the consumer Source: “Utilities and The Customer Connection,” The Economist Intelligence Business Unit, January 2014

Utilities executives say mobile technologies improve their response to operational challenges

90 % Managing crises and emergencies84 % Reducing approval lag time78 % Enhancing customer engagementSource: “Utilities and The Customer Connection,” The Economist Business Intelligence Unit, January 2014

http://www.sap.com/bin/sapcom/en_us/downloadasset.2013-12-dec-30-16.mobilising-utilities-for-the-future-pdf.htmlhttp://www.sap.com/bin/sapcom/en_us/downloadasset.2013-12-dec-30-16.mobilising-utilities-for-the-future-pdf.html


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The customer experience in power distribution is typically infrequent and short, even among companies that provide a

Web site. Customers receive a bill at the end of the month, rarely a pleasant experience, and they get an automated

recording when the power is out. Consequently, decision makers have limited visibility and understanding of their

customer and how they actually consume power.

Click to enlarge.

In a mobile power provider, employees, partners, and customers are empowered and connected 24x7, and more so

when social media is employed. With more knowledge of their customers, power companies can proactively make

personalized recommendations and offers, ultimately transforming the relationship into a partnership to optimize power

consumption.

Click to enlarge.

Uplifting the Entire Ecosystem

In any industry, the end goal of a business is to maximize shareholder returns by reducing costs, ensuring sustainable

operations, building loyalty, and boosting revenues.

When a utility, in particular, succeeds in these endeavors benefits can reverberate outward, having a real and

measurable impact on the environment and surrounding communities.


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Click to enlarge.

Consider the potentially devastating impact of a single outage: food spoilage can close restaurants and prevent

hospitals from providing patient care. Mobile technology can help prevent outages that damage economies and

threaten human lives.

The transformation power providers achieve with mobile technology has a lasting, positive effect on local and global

prosperity.

Key Areas of Opportunity for Mobile Adoption

Because opportunities exist across the business, the mobile marketplace must respond with targeted software

solutions that are designed for the most important and critical processes.

SAP offers targeted mobile solutions that can help power providers address these needs in the areas of:

Customer engagement

Network operations

Commercial operations

Workforce safety and productivity

Read the report “Utilities and The Customer Connection.”

Click to download

(https://www.sap.com/campaign/ne/2014/01_cross_mob_utilities/index.epx)

Mobile Solutions for Engaging Customers

Transform how customers consumer power and reduce strain on the grid

https://www.sap.com/campaign/ne/2014/01_cross_mob_utilities/index.epx


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By providing mobile apps to customers, power providers can mine customer intelligence and behavioral data to develop

targeted service offers and personalize the relationships. High-value functions in a mobile customer experience might

include:

Personalized energy management

What-if usage scenarios

Proactive warnings and updates

Remote appliance management

Storm and outage management

Damage assessment and reporting

SAP offers numerous mobile solutions for engaging customers in new ways, including:

(http://www.sap.com/pc/tech/mobile/software/industry-apps/utilities-customer-engagement.html)

SAP Utilities Customer Engagement mobile app (http://www.sap.com/pc/tech/mobile/software/industry-

apps/utilities-customer-engagement.html)

Enable two-way communication between your service desk and customers. Let users manage accounts, track usage,

and report outages.

(http://www.sap.com/pc/tech/mobile/software/industry-apps/customer-loyalty-retail-app/index.html)

SAP Customer Loyalty mobile app (http://www.sap.com/pc/tech/mobile/software/industry-apps/customer-

loyalty-retail-app/index.html)Boost customer loyalty with easy-to-use self-service and a seamless multichannel experience.

(http://www.sap.com/pc/tech/mobile/software/commerce-solutions/mobile-consumer-payments/index.html)

SAP Mobile Consumer Payments solution (http://www.sap.com/pc/tech/mobile/software/commerce-

solutions/mobile-consumer-payments/index.html)

Complete the consumer experience with flexible mobile payment options.

(http://www.sap.com/pc/tech/mobile/software/industry-apps/precision-retailing/index.html)

SAP Precision Marketing solution (http://www.sap.com/pc/tech/mobile/software/industry-apps/precision-

retailing/index.html)Deliver personalized offers in real time across multiple channels with this cloud-based app.

Mobile Solutions for Network Operations

Keep the plants running, the lines humming, and the lights on

Whether the task is power generation, transmission, or distribution, everything revolves around keeping the lights on

and ensuring sustainable communities. The paramount need is to keep all network infrastructure and support systems

working at peak efficiency.

For transmission and distribution companies in particular, outages are not an option. Once power is generated, the cost

is typically absorbed and you can’t store the power. In any case, an outage anywhere in the stream can result in

significant additional costs, fines, and penalties.

Utilities executives say mobile solutions will

64 % Recapture customer loyalty withinthe next 3 years

93 % Provide targeted offers within thenext 5 years

Source:

“Utilities and

The

Customer

Connection,” The Economist Intelligence Business Unit, January 2014

Power providers that mobilize inspections and maintenance can detect and prevent incidents and

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Mobile Solutions for Commercial Operations

Utilities typically rely on very large and diverse workforces to service their customers and communities and prevent

leakage. And field sales are becoming increasingly important as markets deregulate. High value processes to consider include.

Field services

Connect and disconnect services

Respond to customer calls

Read meters and bill on-site

Audit for fraud and energy leakage

Residential sales

Conduct energy reviews

Market and enroll customers for energy services

Sell energy saving appliances and improvements

Corporate sales

Conduct energy reviews

Sell services

Process orders and changes

SAP solutions for the commercial workforce include:

(http://www.sap.com/pc/tech/mobile/software/lob-apps/service-manager-app/index.html)

SAP CRM Service Manager mobile app (http://www.sap.com/pc/tech/mobile/software/lob-apps/service-

manager-app/index.html)

Respond to service calls and outages, provision new accounts, and assist customers. Improve your

workforce's performance, honor your service level agreements and reduce your costs in the field.

(http://www.sap.com/pc/tech/mobile/software/lob-apps/rounds-manager-app/index.html)

SAP Rounds Manager mobile app (http://www.sap.com/pc/tech/mobile/software/lob-apps/rounds-manager-

app/index.html)

Inspect residential and commercials points of service. Audit for potential leakage and fraud.

Mobile Solutions for Workforce Safety and Productivity

% first-time fix rate for companies with best-in-class mobility practicesSource: Aberdeen Group, 2013 Field Service Guide

7% higher customer satisfaction where customer profiles, history, and preferences are available at the point of

interaction.

Source: SAP Performance Benchmarking and Customer Reference Statistics

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Mobile Solutions Powered by SAP HANA® and Delivered in the Cloud

Adopting a piecemeal approach to mobile solutions is ultimately costly, unsustainable, and does not solve the biggest

problem for power providers – securely tearing down silos of information from the power station to the outlet.

Click to enlarge.

Rise to the challenge with the SAP Mobile Platform. Benefit from mobile applications and analytics developed,

deployed, managed and secured with the mobile platform – powered by SAP HANA and delivered in the cloud.

The right development solutions for the job

With all the stakeholders, environments, devices and processes required to operate a power utility, a complete platform

must support the tools to develop an endless array of possibilities.

Our portfolio of solutions for developing mobile apps includes:

SAP Mobile Platform (http://www.sap.com/pc/tech/mobile/software/solutions/platform/overview.html) for mission-critical jobs and tasks

SAP Fiori (http://www.sap.com/solution/ux-user-experience/software/overview.html) to increase personal

productivitySAP Lumira® (http://www.saplumira.com) software for analytics on the go

Solutions from hybris (http://www.hybris.com/en/), an SAP company, to engage consumers

Mobile solutions powered by a secure and comprehensive platform include:

SAP Mobile Platform (http://global.sap.com/campaigns/digitalhub-mobile-platform/index.html) for developing,deploying, and managing mobile apps and data online and offline

SAP Mobile Platform, consumer edition, to support precision marketing, shopping, mobile payments, and citizeninteraction

SAP Mobile Secure portfolio (http://global.sap.com/campaigns/digitalhub-mobile/index.html) to secure devices,apps, documents, and users

Mobile messaging, engagement, and insight services from SAP (http://go.sap.com/solution/platform-technology/messaging-services.html) to connect in real time with employees, partners, and consumers

http://go.sap.com/solution/platform-technology/messaging-services.htmlhttp://global.sap.com/campaigns/digitalhub-mobile/index.htmlhttp://global.sap.com/campaigns/digitalhub-mobile-platform/index.htmlhttp://www.hybris.com/en/http://www.saplumira.com/http://www.sap.com/solution/ux-user-experience/software/overview.htmlhttp://www.sap.com/pc/tech/mobile/software/solutions/platform/overview.html


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Getting StartedThe possibilities to simplify, innovate, and accelerate with mobile solutions are endless. But, navigating through all the

opportunities calls for a value-based strategy and a prioritized road map.

Learn more

Mobile road map (http://s apmobilejourney.com/)Whether you are only considering your options at the moment or you have already started your journey, we can helpyou develop a road map.

Consulting services (http://www.sap.com/services-support/svc /enterprise-mobility.html)Discover our services that can help you develop a strategy, implement a solution, and everything in between.

Value management (http://www.sap.com/services-support/svc/implementation/consulting/value-management/index.html)Learn about our services for maximizing the value of your mobile deployment.

Mobile innovation (http://www.sap.com/pc/tech/mobile/software/solutions/overview/mobile-innovation.html)See how we can help you develop innovative mobile apps.

Contact Us

Learn more about how mobile offerings from SAP can help power providers transform all aspects of their business. Get

in touch with us today.

Visit our Web site

(http://www.sap.com/pc/tech/mobile/software/applications/industries/applications/utilities.html)

Call us at:

1-866-727-1489

http://www.sap.com/pc/tech/mobile/software/applications/industries/applications/utilities.htmlhttp://www.sap.com/pc/tech/mobile/software/solutions/overview/mobile-innovation.htmlhttp://www.sap.com/services-support/svc/implementation/consulting/value-management/index.htmlhttp://www.sap.com/services-support/svc/enterprise-mobility.htmlhttp://sapmobilejourney.com/


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The Best-Run Businesses Run SAP - SAP Mobile Solutions for Power Providers