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The Case for TeleworkingMaking the case for teleworking from our
experience at Orange Business Services.
19 May 2010
2
Time-Zone Bridging – the first benefitOn an average day, I work with people on four
continents.- Our people are spread across 21 time-zones with our largest
time-zone (CET) making up only a third of our staff.- Our real-time collaboration windows are a critical enabler to our
agility. Teleworking expands these windows.
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US/CET Collaboration WindowWithout Telework
US/CET Collaboration
WindowWith Telework
people
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Skills Catchment & RetentionOur office locations are no longer a constraint to attracting and keeping talent.
- Managers in the US and UK have said that teleworking is now a critical factor in attracting and retaining unique skills from the market.
- However, our teleworking program also expands the reach of our employment. Ten years ago, 70% of our staff were hired from within 1 hour’s commute time of our offices. That is now below 25% as we reach farther from our local addresses to bring unique players on board.
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10 9 8 7 6 5 4 3 2 1
Years Ago
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A “nomad” is defined as person who comes to our offices less than 3 days per week.
Real Estate ImpactOur real estate savings (economical and ecological) have been tangible and very compelling.
Telework & Unassigned SeatingWhen teleworking results in significantly reduced attendance, it makes sense to move those staff into unassigned seating.
Our staff in unassigned seating share 1 workstation for every 3 staff. We save (or avoid) about 5kUSD pa from each person in unassigned seating.
This also eliminates the CO2 emissions from heating, cooling and lighting those desks.
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Business Continuity - blizzard happens…
Teleworking is now a critical part of our readiness.From pandemics (every few years)
Teleworking became a critical part of our business continuity plan for the H1N1 pandemic. In our Oak Hill office 94% of our staff have lap-tops and remote connectivity to our network.
to blizzards (every other year)That preparedness paid off many times when the east coast blizzards arrived and critical players were stranded.
to sick pets; (every other day)Our staff have business continuity issues as well. A sick child, a car that won’t start, a broken heater, or even the cable guy present our people with situations that require them to be in two places at once.
simply being teleworking ready acts as an insurance policy for business continuity.
Teleworking offers us business continuity that lets us hurdle most of life’s challenges without missing key meetings or deliverables.
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The Cost Side – HR & rethinking everything
policy development and skills developmentTeleworking starts with an investment in HR. Your policies lay the foundation for telework, but these have to be followed by education and communication with managers and staff. This is a critical up-front investment that gets smaller over time, but never goes away.
think out of the boxMost policies and practices are location or workplace based. We had to think about what happens when the workplace is virtualized – that’s hard.
example:Most companies pay people based on local market value. What happens when your DC area staff take those salaries to Kentucky?
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The Cost Side – the connection connection
When we build secure and reliable bridges between our IT infrastructure and the internet, the office no longer has a monopoly on connectivity.
Connectivity from home is now the basics. To get the real estate savings, you need to move to seamless mobility.
Our connectivity investments paid back in less than 2 years by real estate savings alone.
IM + mail + voice +
presence + Business
Everywhere
IM + mail
IPT
at the office
on the road
phone
PSTN
IP
at home
help desk
IM + mail + voice+ video
mobile
cloud
six years into teleworkingAs with voice mail, e-mail, cell phones, the internet and even instant messaging, teleworking has become an integral part of our business that we cannot imagine not having.
Once we passed the learning curve, the benefits expanded and our mindset started to shift.
Teleworking is no longer a solution in and of itself, but simply a critical component to our larger workplace solutions.
thank you
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