this edition of The Cleaning Rag. This newsletter will be pro-duced quarterly. I encourage you to contribute to this news-letter, sharing your stories with us. If you do wish to contrib-ute, please email your Area Manager, your State Office or sharon@amcclean.com.au. I look forward to hearing from you!

I am very proud of the AMC family and take this opportunity to thank you for your hard work and dedication.

Keep up the great work

Stephen Coade, CEO

Welcome to The Cleaning Rag.

For those of you who are new to the AMC family, I would like to give you a brief background of the Company. AMC was established in 1985, in Victoria. AMC is truly a National com-pany, with offices in Victoria, New South Wales, Queensland, Western Australia and South Australia. AMC has grown from a $35,000 per annum company, to over $42,000,000 per annum.

Our Vision - We are constantly working to establish ourselves as the most respected and sought after contract cleaning and facilities support service in Australia. We seek to build a partnership philosophy based on solid and trusting relationships with our clients.

The success of the Company comes from our dedicated staff and franchisees, who share our Company Vision, and constantly work to meet or exceed our customer’s expectations.

I have been fortunate enough to attend a number of Franchisee meetings recently. Thank you for sharing your stories and ideas with me. It is important that we keep the communica-tion channels open so we know what you need to help you pro-vide the highest level of service to your customers.

AMC is working on some very exciting projects, including the launch of our new domestic cleaning business.

I hope that you enjoy reading

Friday, July 6 2012 was a monumental day in the his-tory of AMC Western Aus-tralia. Since the Saffy family’s acquisition of the business in November 2008, the busi-ness has climbed from strength to strength with 52 franchisees joining the team in just 3.5 years.

Friday July 6 was the day chosen to not only recognise, but also to cele-brate the success, together with AMC family from head office, WA Team members, suppliers,

and most impor-tantly, our franchi-sees that are out on the front line, successfully putting the AMC business and model into practice. To celebrate AMC’s founda-tion here in Western Aus-tralia, the Boardroom was totally re-modelled & jazzed up for the day, and named the COADE Boardroom, and was officially opened for business by Stephen Coade during and as a part of the afternoon’s festivities.

To further celebrate the success, the top 12 WA franchisees were awarded with certificates of excel-lence as a sign of apprecia-tion and recognition. Over-all, together with some de-lectable food and exquisite wines, a very enjoyable and memorable afternoon was enjoyed by all – and will al-ways be remembered.

From my Desk

I N S I D E T H I S I S S U E :

Mould Con-ference

2

NSW cele-brates 1 year

2

Ops remind-ers

2

AMC cleans homes

3

SA update 3

Qld update 4

Motivational reading

4

WA Celebrations

A M C C O M M E R C I A L

C L E A N I N G

The Cleaning Rag W I N T E R 2 0 1 2 V O L U M E 1 , I S S U E 1

S P E C I A L P O I N T S O F I N T E R E S T :

• AMC launches Domestic Cleaning division

• State updates

• Timely reminders!

• Mould Conference overview

Editor’s Contact Please email articles to sharon@amcclean.com.au

or via your Area Man-ager or State Office

P A G E 2

“We see it as a

privilege to work

with dedicated

franchisees who

are looking to

build successful

businesses”

AMC Team relaxing after their two day Mould Conference

NSW celebrates 1 year

Mould Conference - June 2012 The Mould Conference was held at Rydges Melbourne on 1 & 2 June 2012, with 15 team members from around the country in attendance. 5 guest speakers covered all aspects of mould, including the insurance perspective of mould, case studies, issues of blackwater and specialty drying, concrete drying and much, more. AMC Atten-dees learnt about the cur-rent state of mould and the relevant specialised drying processes in Australia. At-

tendees had the opportunity to discuss the issues with fellow delegates, and net-work with like-minded pro-fessionals in a social envi-ronment.

Perco was the major spon-sor of this event and invited the AMC team to a break-fast presentation. Several overseas guest speakers talked about the importance of correctly identifying mould and the correct remedies for mould affected

areas.

AMC would like to thank Clare and Wayne, Managing Directors of Perco, for their very kind invitation.

makes us the Number One cleaning and franchise choice.

Charles and Nicholas have been working hard to con-nect with you and our customers. Many, if not all of you have met or spoken with our office staff. Sa-brina is always available to assist with accounting is-sues and Jessica, our re-ceptionist and administra-tion assistant, is always there to assist you. Our-sales team is busily seeking

Nearly 12 months into the new AMC management of NSW and it has been both an exciting and successful rebuilding process.

I would like to take this opportunity to thank the franchisees for their pa-tience and support. We see it as a privilege to work with dedicated fran-chisees who are looking to build successful businesses, mindful that we also have to provide a service that

and quoting work, to con-tinue our growth. Nicole is supported in the challeng-ing role of telemarketing by Peter and Luis.

We appreciate referrals whether cleaning or fran-chise sale leads. So please keep the feedback coming as we strive toward a more successful franchise and franchisee team strengthening our brand and growth opportunity in NSW. David Lansbury

All staff must have a current

Police Check or Working with

Children Check when on an

AMC site

T H E C L E A N I N G R A G

Ops Update Reminders: • Ensure you communicate with your AMC Area Managers when you em-

ploy new staff • All staff must have a current Police Check or Working with Children

Check to work on any AMC site • Advise your AMC Area Manager if you have time off, for whatever reason, and contact de-

tails of who will be caretaking your site whilst you are on leave • All franchisees must ensure their staff are appropriately trained and competent to do their

job safely and without risk to the health and welfare of themselves or others

AMC launches into the domestic cleaning market P A G E 3 V O L U M E 1 , I S S U E 1

AMC Vic is the first state to launch our new Home Services division. This is a very exciting time as AMC believes there is a huge demand in this market. Fol-lowing the 6 month trial, a Na-tional launch will be announced.

This division is a sister company to AMC Commercial Cleaning. Whilst there is the backing and support from the AMC Commer-cial Cleaning team, the domestic business is managed separately. The marketing, logo, name and uniforms are different to AMC Commercial Cleaning. You can

see the colour theme in the pic-tures included in this article.

Domestic cleaning offers great flexibility, allowing you to work during school hours.

This division is fully supported by the AMC teams, ensuring that you have all the advice and equipment you need to make your business a success.

We welcome your enquiry about Franchisee opportunities. Please contact Rick Nash on 03 8769 6008 to discuss.

Those that know me in the indus-try will probably tell you just how passionate I am about cleaning, from both aesthetical and infection control perspectives. Yes, it’s true! I work tirelessly towards continuous improvement in clean-ing processes, whilst maintaining ‘best practice’ workplace safety measures, and always with an environmentally friendly focus. One main goal that I have is to foster long term relationships with our clients, Franchisees and all stakeholders, by delivering high quality cleaning services. The cru-cial elements that I constantly use involve transparent consultative inspections and audits, with a fo-cus on clarity between client ex-pectations and service delivery. I am very responsive to clients’ needs or concerns. I enjoy seeing cleaning problems being resolved and believe there is a solution for all challenges. Put simply, I care about what I do, and I truly enjoy helping people.

I have already met many clients, Franchisees, contractors and staff, and I look forward to meeting many more. I will continue con-tacting stakeholders over the next few weeks, and look forward to providing any support that you may need, in order to satisfy cli-ents’ cleaning expectations. Please feel free to call me earlier though, if you believe that I may be of any assistance.

Until then, all the very best to you!

With kind regards,

Tony.

I am very excited to be part of the AMC family, and in being ap-pointed State Area Manager for SA. I’ve held many roles through-out the Cleaning industry during the past 25 years. These have involved servicing department stores, office complexes, industrial sites, shopping centres, nursing homes, medical centres and bun-dled ‘hotel’ services in large public hospitals. Through my extensive hands-on cleaning and manage-ment experiences, I can relate to most people in our industry. This includes dealing with varied clean-ing issues from toilet blocks to sterile operating theatres, and from setting up cleaning rosters for small sites to directly managing hundreds of staff. I am also a certi-fied Auditor with study majors in Quality Management Systems, Risk Management and OHS&W Sys-tems, and have led and conducted numerous Aged Care Accredita-tion Audits throughout SA & NT.

SA Welcomes new Area Manager, Tony Tarzia

“Domestic

Cleaning

offers great

flexibility,

allowing you

to work during

school hours”

of the world is the triumph of enthusiasm. Nothing great was ever achieved without it.” I agree. Think about that statement and keep it close to you.

Next, assess your interests. What do you love doing? What is your imagination presenting to you? Can you develop any of these inter-ests into a viable source of income? Can you come up with a personal blueprint? Do you have a foundation in place, or in the works, for this blueprint? Ask yourself these questions, cover your bases, and then move for-ward. Without momentum, you will simply be daydream-ing.

Very often the dividing line between success and failure is a lack of passion. I’ve known people who have had fantastic ideas who can’t

by Donald J. Trump Chairman, Trump University

There is an ingredient for success that is often overlooked, maybe because it sounds out of place in business lingo. But I know for a fact that it is abso-lutely necessary to achieve any kind of long lasting success, and I know this from experience. That ingredi-ent is passion.

Enthusiasm on a big scale equals pas-sion. If you don’t have passion, every-thing you do will fizzle out, or be me-diocre, at best. You have to love what you’re doing in order to make it in a big time way. People with passion never give up, because they’ll never have a reason to give up, no matter what their circumstances might be. It’s an intangible momentum that can make you indomitable.

Another way to see this clearly is to realize that passion conquers fear. This is an important fact when consid-ering achievement of any sort. Ralph Waldo Emerson said “Every great and commanding movement in the annals

seem to get them off the ground because they ap-proach everything passively. They think the idea will somehow get off the ground by itself, or that just coming up with the idea is enough. Let me tell you something—it’s not enough. It will never be enough. You have to put the idea into action. And if you don’t have the motiva-tion or enthusiasm to do it yourself, it’s likely your great idea will sit on top of your desk or inside your head for a long time to come.

Passion is a catalyst. Use it to your advantage and you can start achieving tremen-dous things. Whatever you do, don’t overlook or under-estimate this important in-gredient for success. It can take you to some amazing places!

Hope to see you there.

A key ingredient for success

Sunny Queensland Sunny one day perfect the next our Queensland Office has made some changes and we are welcoming new staff and sadly saying goodbye to others.

Welcome: We have a new Ad-ministration Manager Deb who has settled in well and seems to be enjoying it so far. Deb comes from a contract admini-stration/bookkeeping and sales background and has already organised the office and has the whip out to keep us all in line with our paperwork.

Goodbyes: Helen, who has worked for AMC for over 2 years has decided to move on, and we wish her every suc-cess. Helen worked in the sales/telemarketing side of the business and she will be missed. Diego Carillo has de-cided to move on to develop his talents in the facilities management side of things. Diego was our in-house Area Manager and we wish him and his family well.

Sales: on the sales front it has been full steam ahead with lots of new clients and franchi-sees.

We welcome Edwin, Vicki and Rachel, Lyon and Jack Sun to the AMC family.

Overall, we are excited about the new financial year and the new projects we are working on.

AMC Queensland team:

Hemant Deepa Jason Kim Greg William Carol Deb