THE COMPLETE CC5000 SELLING GUIDE - Zebra Technologies · 2020-05-04 · But today’s customers want more than just the ability to look up information and make a purchase on a kiosk

ZEBRA TECHNOLOGIES

THE COMPLETE CC5000SELLING GUIDE

GIVE YOUR CUSTOMERS THE ULTIMATE IN SELF-SERVICE WITH THE CC5000 CUSTOMER CONCIERGE.Want to create an electronic customer concierge that can cater

to your customer’s every need?

With the CC5000 Customer Concierge, you can.

No matter what your customers need, the CC5000 can deliver —

they can check price, check stock, browse all of your inventory,

make a purchase, receive customized special offers, obtain

just about any type of information you want to offer, and even

connect to a product expert via either voice or video to get an

answer to a question.

The result?

Shoppers, hotel guests and travelers get the concierge style

service they dream of — while your business enjoys increased

customer satisfaction, loyalty and sales.

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ICESSELLING GUIDECC5000

ZEBRA TECHNOLOGIES 1

The challenge:

SELF-SERVICE GOES MAINSTREAM — WITH TECHNOLOGY DRIVING NEW EXPECTATIONS.

The Internet has forever changed customer behavior and customer expectations. Instead of relying on workers to provide assistance, today’s sophisticated customers practice self-service every day, utilizing the Internet to obtain product information, find the answers to their questions and make purchases, wherever they may be — at home on a computer or tablet, or on a smartphone in the aisles of a store.

This change in behavior has created a new generation of consumers who prefer self-service via a kiosk in the store — and the proof is in the numbers. A recent study revealed that 52 percent of consumers worldwide prefer self checkout kiosks.1 The majority of shoppers — 57 percent — prefer to research products in a store on in-store touchscreen-based kiosks instead of their own smartphones.1 And the self-service trend is here to stay — Gartner predicts that by 2020, customers will manage 85 percent of their relationship with an enterprise without interacting with a human.2

But today’s customers want more than just the ability to look up information and make a purchase on a kiosk. As identified in Forrester’s top 15 customer service trends for 20133, customers want to be able to complete an interaction with a company, even if it means switching communication channels — for example, switching from browsing through products on a retailer’s website to talking to a live person. In addition, another trend identified by Forrester is that today’s customers aren’t just interested in receiving pertinent communications from an company, they now expect it.3 Today’s customer is happy to opt in to receive communications that provide value, allowing retailers to send alerts of an upcoming sale for VIP customers to coupons and special offers right to a customer’s smartphone.

The result is the need for a new kind of kiosk, one that allows customers to do everything required to complete a customer service interaction — from looking up pertinent information, to obtaining coupons and changing communication channels at will to talk to a live person when needed.

The solution:

THE CC5000 — PROVIDING THE CONCIERGE-STYLE SERVICE TODAY’S CUSTOMERS DREAM ABOUT.

The CC5000 is a new kind of kiosk designed to meet the self-service demands of today’s customers. This rich platform enables businesses to provide customers with all the features they need to address virtually any service need. Retailers can allow customers to look up product availability and pricing, receive personalized offers on their smartphone and place a voice or video call to a product expert for instant answers to questions, all right on the CC5000. The result?

Very satisfied customers. More loyal customers. Increased sales. Higher sales per customer. And

a bigger bottom line.

REDEFINING SELF-SERVICE TO MEET THE NEEDS OF THE NEXT GENERATION CUSTOMER.

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Introduction

SELLING GUIDECC5000


WHAT CAN THE CC5000 DO?It’s one machine...with 5 powerful functions.

Instantly deploy existing web appsThe integrated enterprise class browser supports existing web apps right out of the box, allowing your customers to instantly extend their existing digital strategy to their customers.

Benefits: Enterprises immediately begin to reap the value of the CC5000 for a faster return on investment. The return on investment for existing applications is increased.

Search and purchase: provide a complete one-stop shopEasily create the “endless aisle”, allowing shoppers to search all inventory — including products in the store as well all inventory available on the store website. Shoppers can browse, look up specific products, locate complementary products, find pricing and purchase items to be delivered to their home or business.

Benefits: Increase sales through cross-selling and the ability to present all available inventory.

Connect: Create a personal connection with customers Shoppers can simply tap their own smartphones on the CC5000 for instant pairing. The shopper is automatically identified, and personalized coupons and other special offers can be sent instantly, right to the shopper’s smartphone.

Benefits: Enables the highly personalized customer experience that increases customer satisfaction and sales.

Communicate: provide instant live assistance via voice or videoIf shoppers have a question, they can simply press a button to place a voice or video call (whichever they prefer) to a product expert who can be located anywhere — in-store, in another store location or in a call center.

Benefits: Enables customers to interact through different communication channels as needed to answer questions.

Promote: get more mileage out of existing marketing programsThe ability to double as a digital signage system enables the CC5000 to serve businesses every minute of the business day. When customers are not using the CC5000, promotional material can automatically run, such as video and print ads.

Benefits: Reduced capital and operational costs, plus a faster return on investment.

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Five Powerful

Functions

1

2

3

4

5

SELLING GUIDECC5000


FEATURE OVERVIEWThe most complete kiosk on the market

EASY APPLICATION DEVELOPMENT

• The Android 4.1 operating system means a large developer pool, making it easy to locate an application development resource.

• The CC5000 Software Development Kit (SDK) and a comprehensive set of integrated enterprise data capture and communication features makes it easy to build custom applications.

A MODULAR DESIGN THAT ALLOWS YOUR CUSTOMER TO START SMALL — AND THINK BIG

Your customers can choose to implement the features they want today and add whatever they want tomorrow to continue to improve the self-service experience:

• Support for existing web apps right out of the box. The integrated enterprise-class browser enables your customers to extend their existing digital strategy to users instantly, delivering immediate value.

• Three optional software suites to add new functionality: CC5000 Retail Suite for “Search and Purchase”, CC5000 Mobile Suite for a powerful personalized connection to users and the CC5000 Communications Suite for instant live assistance. (See section on Modularity for details on these optional suites.)

EASY TO DEPLOY AND MANAGE

• Three display sizes — 15 in., 22 in. and 27 in. — make it easy to deploy the CC5000 anywhere, from a store entrance to in-aisle.

• Support for industry-standard mobile device management applications allows IT to deploy, manage, update content, monitor and troubleshoot the CC5000 — as easily as any other mobile computer.

ALL THE DATA AND VOICE FEATURES CUSTOMERS NEED FOR TRUE CONCIERGE-STYLE SERVICE

• Complete integrated enterprise class data capture features, including an integrated 1D/2D bar code imager that can scan virtually any bar code, includuing emerging codes such as GS1; a high resolution 8 MP camera for video chat and a family of third party accessories that can address virtually any self-service need — including payment card readers.

• Advanced voice technology — An array of microphones eliminates the background noise that is common in retail environments, ensuring that voice communications and voice search are crisp and clear.

• Video conferencing — the integrated 8MP high-resolution camera combines with the superior processing power of the 1.GHz multi-core processor, plenty of memory (1GB RAM and up to 64GB of Flash) and an optional solid state storage drive to provide a superior video conferencing experience with sharp, vivid imagery. In addition, the CC5000 is fully interoperable with standards-compliant video conferencing infrastructure.

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Feature O

verview

SELLING GUIDECC5000


FEATURE OVERVIEW (CONT.)The most complete kiosk on the market

INVITING AND EASY TO USE

• Extraodinary multimedia performance, thanks to the 1080p high definition multi-touch display, an advanced chipset and the Android 4.1 operating system, users get the same high quality crisp graphics and “butter smooth” animation they enjoy on their personal devices.

• Intuitive and familiar interface — users can zoom, swipe, scroll and pinch just like they do on their personal tablets and smartphones.

RICH BUSINESS ANALYTICS HELP ENTERPRISES GET THE MOST FROM THEIR MARKETING CAMPAIGNS

• Captures a detailed history of every action every user takes — including which apps were used, how long each session lasted, which pages were visited, which links were ‘clicked’ for detailed ‘click-through’ data and more.

• Helps businesses understand what self-service and marketing campaigns are working and what is not, enabling the real-time adjustments to improve usage and campaign success.

END-TO-END SERVICES TO HELP EVERY STEP OF THE WAY — AND BOOST YOUR REVENUE PER SALE*

Our end-to-end services take the complexity and risk out of deploying a CC5000, allowing you to confidently sell this new self-service solution.

• Custom Integration Services helps with every step of planning through deployment — from a site survey to configuration, installation and testing.

• Custom Software Development service makes it easy to create customized applications that will take self-service to a new level. You can count on our software experts for end-to-end support — from a comprehensive requirements analysis to the actual design, implementation and testing of custom applications.

• Operational Pilot Services provides a design and implementation plan for a pilot test prior to full-scale rollout.

• Service from the Start Gold provides post-deployment support. This comprehensive industry leading program covers normal wear and tear plus accidental damage, technical support, repair and software updates, with the option to add next-business-day onsite service.

• System Design Service meets the unique design needs of mid-size to large systems.

* Requires the optional Communications Software Suite

EXPANDABLE — EASILY ADD NEW CAPABILITIES THROUGH PERIPHERALS

• Customize with accessories to turn Customer Concierge into a POS by adding a secure magnetic stripe or Chip-and-PIN reader to accept credit and debit cards for in-aisle purchases; add a printer to print receipts, product information and more.

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Feature O

verview

SELLING GUIDECC5000


A MODULAR DESIGNGrows with changing business needs and customer demandsYour customers can start by deploying their own existing browser-based applications and add any of the CC5000 optional modules at any time.

Search and purchase The CC5000 Retail Suite bridges the gap between the in-store and online shopping experience. Provides customers with instant access to all products — in-store and on-line — creating the true endless aisle. Customers can look up information on any product and purchase any item, complete with delivery to their home or business, on the CC5000 or their own smartphones, all with a familiar and intuitive tablet-style user interface.

A powerful direct customer connection for a highly personalized in-store experience The CC5000 Mobile Suite enable users to pair their smartphones with the CC5000 with a simple tap. The ability to integrate with an existing loyalty application allows enterprises to automatically identify shoppers and instantly send highly relevant special offers and coupons based on past buying history and personal preferences right to the shopper’s smartphone while they are inside the facility.

Provide instant live assistance on-demand via voice or video When users need help, they can choose a video or voice call. Your customers have the flexibility to route those calls to workers in or outside the facility to better leverage product experts who may be in other locations — such as a kitchen designer or pharmacist who works at another location. The state-of-the-art video technology provides a superior video conferencing experience, while the advanced voice technology eliminates the background noise that is common in retail environments for crisp and clear voice communications.

CC5000 RETAIL SUITE

CC5000 MOBILE SUITE

CC5000 COMMUNICATIONS SUITE

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Modular

Design

SELLING GUIDECC5000


MARKET DRIVERSChanging customer expectations and stiff competition

Today’s customers prefer self-service.How the CC5000 helps: The CC5000 provides complete self-checkout capabilities, from product search to purchase.

• 60% of consumers use web self-service knowledge to answer their questions.3

• 52% of global consumers prefer self-checkout kiosks.1

• 57% of shoppers prefer to use in-store touchscreens to research products.1

Today’s customers want to complete a single service interaction, even if it means switching communication channels.How the CC5000 helps: The CC5000 allows customers to search for a product and if they have a question, press a button to place a voice or video call to an expert with the answer — no need to search for an employee.

• 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.4

Today’s customers want to opt in to receive coupons, specials and other valuable information on their personal smartphones.How the CC5000 helps: The CC5000 allows customers to simply tap their smartphone on the CC5000 to connect to an existing loyalty application and instantly receive personalized coupons and other special offers.

The brick and mortar store needs to be able to provide truly differentiating customer service experience to win repeat business.How the CC5000 helps: The CC5000 provides the ultimate in self-service, allowing a seamless crossover to live assistance when needed.

The brick and mortar store needs to maximize the size of a sale.How the CC5000 helps: With so much competition, when a shopper enters a brick and mortar store, it is more important than ever to maximize “basket size”. The ability to present shoppers with all available inventory — instead of just the inventory in the store — and provide prompt answers to any questions allows retailers to maximize sales opportunities.

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Market

Drivers

SELLING GUIDECC5000


VERTICAL MARKETSTarget vertical markets, applications and users

MARKET PRIORITY TARGET MARKET TARGET USER APPLICATIONS

Primary

Retail• Mass Merchants

• Warehouse Clubs

• Specialty Stores

• Super Markets

• Electronics

• Wholesalers

• DIY stores

• Apparel and Fashion

• Pharmacy

• Shoppers

• Sales associates

• Shopper self-service

• Merchandising and digital signage

• Assisted shopping and selling

• Workforce management

• Product comparison

• Full screen how-to videos and product demonstrations

• Price checks

• Loyalty/rewards program integration

• Guided selling tool

• Call for assistance

• Advertising and promotions

• Planograms

• Point-of-Sales (POS)

Secondary

Hospitality• Restaurant/Bars

• Hotels

• Event Management• Guests

• Hotel room guest portal

• Electronic concierge

• Table/seat side ordering

• Scheduling

• Guest check in

Healthcare• Clinics

• Hospitals

• Urgent care facilities

• Outpatient surgical facilities

• Patients

• Nurses

• Pharmacist

• Patient check-in

• Prescription tracking

• Patient care (bedside)

Transportation• Train systems

• Bus systems

• Ferry systems

• Airlines

• Travelers• Digital brochures, map

views, targeted web and video content

• Interactive trip/transit planning

TertiaryBanking• Branch offices

• Customers

• Interact with product experts (mortgages, loans, investment products, retirement products, etc)

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Vertical M

arkets

SELLING GUIDECC5000


MARKET OPPORTUNITY BY COMPANY SIZE

The versatile CC5000 is designed to provide concierge-class customer service for Tier 1 and Tier 2 organizations.

70%

30%

TARGET PROSPECTS

KEY DATES

TARGET PROSPECT BY TITLE

Decision-makers for a CC5000 Series sale include:

Medium to large enterprises:

• Chief Marketing Officer (CMO)

• IT Manager

• General Manager

• CIO / CTO

• CFO

• Business Line VP or Director (for example: operations, customer service)

• RFP Project Manager/ Purchasing Director

Small stores:• Owner/store manager

CLASSIFICATION CODES

• Core hardware and platform software/United States: Code 3

• Core hardware and platform software/All other countries: Code 4

• All software (CC5000 Retail Suite, CC5000 Communications Suite and CC5000 Communication Suite)/Global: Code 6

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Target Prospects Key D

ates

Prospect by tier size

TIER 2:MIDSIZE COMPANIES (100-999 EMPLOYEES)

TIER 1:ENTERPRISE (1000+ EMPLOYEES)

SELLING GUIDECC5000


COMPETITIONCompetitive advantages at a glance

CRITERIA

ZEBRA NCR CISCO

CC5000 SelfServTM 60 IEC 4610/4632

Processor TI OMAP 4470 dual core 1.5 GHz Mobile Intel® GM45 Express (1066 MHz max) Intel Celeron M/Core 2 duo processor

RAM 1 GB 8 GB DDR2 2 GB/4 GB

Storage 16 GB or 64 GB Flash SSD/512 GB 8 GB SATA HD 8 GB/32 GB

OS Android 4.1 with support for native appsWin XP Professional; Win XP Embedded

N/A - runs only browser-based apps

Ethernet High speed Gigabit Ethernet; RJ45 High speed Gigabit Ethernet 10/100/1000 Mbps; 1 RJ45; no PoE

Wi-Fi 802.11a/b/g/n 802.11b/g (optional) 802.11b/g

Bluetooth Bluetooth 2.1+EDR None Bluetooth 2.1+EDR

USB flexibility7 total ports: USB 2.0; 6 Type A ports; 1 USB OTG port

7 Type A ports6 total ports: USB 2.0; 5 Type A ports

Display PCAP (supports multi-touch) Resistive and capacitive options None - requires separate integration

VideoHDMI, RS232; 8 MP 1080P 30FPS camera

DVI and VGA HDMI and VGA ports

HD Camera Integrated 8 MP 1080P 30FPS N/A Available as a separate peripheral

Video ConferencingEnabled in the CC5000 platform, requires CC5000 Communications Suite software

N/ARequires separate system: Cisco TelePresence SX20 (list price $9,900)

Enterprise-class integrated scanner

Integrated SE3307 enterprise-class scan engine Available as a separate peripheral Available as a separate peripheral

Remote ManagementYes; integrates with industry standard MDM solutions

Yes via Intel AMT 4.1 Separate Cisco IEM portal required

Functional out of the box Yes YesNo - requires integration with other components, such as a display

Licensing None N/AYes - IEM license up to 10, 50, 100, 500 or 1,000 devices (1,000 pack is $360,095)

As the competitive feature comparison below reveals, the CC5000 offers a class-leading feature set for the lowest price, providing the best value for your customers. Areas highlighted in bluerepresent the highest specification available. Areas highlighted in red denote major competitive disadvantages.

A note on competitionCurrently, there are no true direct competitors to Concierge — there is no product on the market that offers a comparable feature set. However, active players in the kiosk, digital signage, and communications markets are expected to acquire features and combine complementary products and partners to create competitive products.

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Com

petition

SELLING GUIDECC5000


HARDWARE REVENUE: DEVICES AND ACCESSORIES

The first line of opportunity is the sale of the CC5000 and its accessories to new prospects as well as to the MK4000 installed base. For pricing details on hardware, please visit Appendix B, the Configurations and Accessories table, which contains list price and your discount category for all models and accessories.

SOFTWARE REVENUE: CUSTOM APPLICATION DEVELOPMENT AND INTEGRATION

Virtually all CC5000 functionality requires some level of application development and integration, providing our software partners with a substantial additional revenue opportunity for the initial deployment, as well as subsequent feature enablements. Since the CC5000 is modular, customers can choose to implement only those features they need initially, and add new features down the road as business needs and customer demands change.

In addition , applications developed using Zebra Technologies RhoMobile Suite framework are capable of running on the CC5000 as well as other Zebra mobile computers and third party mobile devices, such as Android and iOS-based smartphones. Applications can look, feel and act the same on every device and can take advantage of any feature on any device. By supporting more devices and more operating systems, our partners can leverage their development investments, able to sell more copies of their applications.

SERVICES REVENUE: COMPLETE END-TO-END SUPPORT

Selling services as part of the complete solution provides a significant opportunity to deliver more value to the enterprise customer as well as increase revenue. Zebra flexible services are designed to provide customers with assistance at every stage of a CC5000 solution, from planning to deployment and post-deployment support. Service contracts can play a significant role in helping ensure complete customer satisfaction — overall service delivery costs are reduced, and the resulting reduction in downtime and deployment time reduces the total cost of ownership. You have an opportunity to leverage and resell our comprehensive but affordable support plans to help ensure that your customers get the services they need — when and where they need them.

Industry research shows that customers are more likely to select service plans when they’re bundled up front with a hardware quote as part of a complete solution —validated by your own experience. When your customer purchases Zebra exceptional services, everyone benefits. The size of the sale is increased. And there’s no better way to give your customers total service peace of mind, with protection for their investment from day one.

YOUR INVESTMENT

Zebra sales tools: $0 No cost — see Sales Tools section for list of available collateral

Demo unit: Limited quantities are available through a Zebra account manager prior to General Availability

REVENUE OPPORTUNITIESEvery sale provides the opportunity for revenue from multiple areas: Hardware, application development, integration and support services

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Revenue O

pportunities

SELLING GUIDECC5000


Reduce risk and speed deployment

SERVICE AND SUPPORT

INTEGRATION

SYSTEM DESIGN

OPERATIONAL PILOT

SOFTWARE SUPPORT

CUSTOM SOFTWARE DEVELOPMENT

• Site survey/walk-through

• Solution planning design and implementation requirements

• Staging, installation and configuration

• Network integration and commissioning

• Testing and acceptance

• Project management and SOW support (optional)

• Examines existing reference architecture

• Integrates solution into daily operations

• Sensitive to the most updated industry standards and trends

• Embraces specific product specifications and installation guidelines

• Modular design expedites field implementation

• Rigorous acceptance test plans to validate design

• Scoping and planning: lockdown needs; define stakeholders, workflow and architecture; identify risk areas; document high level task; define key performance indicators

• Assessment, design and implemenation: baseline time and motion study; best practices and site assessment; project team/timeline definition; installation/configuration; acceptance testing

• Training: train pilot staff

• Testing and validation: post implementation time in motion study; document operational changes/ROI/TCO

• Access to platform and operating system releases - the most cost-effective means to keep the CC5000 software up to date

• Around the clock support, 24x7x365 provides support whenever it is needed, with full access to technical support resoures by telephone or email

• Priority call handling with defined escalation procedures ensuring timely issue resolution

• Included with Zebra hardware support contracts

• Solution requirements analysis

• Software design

• Software implementation

• Solutions testing

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Service O

verview

SELLING GUIDECC5000


Keeps the CC5000 up and running at peak performance for pennies a day

SERVICE AND SUPPORT

SERVICE FROM THE START — GOLD

ON SITE SYSTEM SUPPORT

• No questions asked coverage for normal wear and tear

• Includes all materials, parts and labor

• Advance device replacement for fast turnaround

• Telephone technical support with two-hour response time to escalated issues

• Rights to download software releases

• Commissioning (application loading and configuration management)

• Geographic availability - worldwide

• Service delivered in your customer’s facility by expert technicians

• Priority telephone support for fast response

• Defined call escalation procedures

• On-site response to your location within your contract commitment*

• Coverage every business day

• Available as a Service from the Start program for coverage from ‘Day 1’

Service from the Start Advance Exchange provides the peace of mind that can only come from

true end-to-end coverage from day one, right out of the box. This high-value support program

allows customers to pay “a little now” for extended services or “a lot later”in the form of lost

downtime and service fees.

How do customers benefit from Zebra’s award-winning

post-deployment services?

Benefits• Maximum device uptime

• Unparalleled “from the manufacturer” product knowledge and expertise

• Outstanding value — eliminates unexpected repair costs; with a defined one-time cost for multiple years of coverage, there are never any surprise repair costs that drive total cost of ownership up.

• Frees IT to focus on more strategic technology initiatives

• Covers much more than the standard warranty

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Service O

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SELLING GUIDECC5000


SALES TOOLS: EVERYTHING YOU NEED TO SELL THE CC5000 SERIES

POSTED ON PARTNER CENTRALCC5000 specification sheetThis two-page customer-facing specification sheet covers the key features and benefits of the CC5000 Series.

CC5000 battlecardThis two-page battlecard provides a quick at-a-glance look at features and benefits, key selling/attack points, applications, target users, how the CC5000 stacks up against the competition, available support services and more.

CC5000 series presentationsTwo presentations are available: an internal presentation suitable only for internal audiences and an external presentation suitable for customers.

CC5000 selling guideThis comprehensive document contains all the information you need to sell the CC5000 — from product information to product and accessory part numbers, market opportunities, available services and more.

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Sales Tools

SELLING GUIDECC5000


CC5000 SPECIFICATIONS

Technical SpecificationsAPPEN

DICES

Technical specifications APPENDIX ASELLING GUIDECC5000


PHYSICAL CHARACTERISTICS

Display 15.6 in., 21.5 in., 27 in., all 1080p HD

Keypad Virtual

Expansion Optional solid state storage expansion +512GB

Connectivity 6 USB2.0 host;1 USG OTG port; HDMI out

Display Projected capacitive (PCAP) multi-touch

AudioAudio output on dedicated 3.5mm jack; three (3) high sensitivity microphone array; external analog microphone on dedicated 3.5mm jack

Expansion Capabilities

User accessible SD card slot; USB host

PERFORMANCE CHARACTERISTICS

CPU TI OMAP4470 1.5GHz Multi Core ARM processor

OS Android 4.1 (Jellybean)

Memory1GB LPDDR2 RAM (466MHz), 16GB and 64GB Flash options; optional solid state storage expansion +512GB

USER ENVIRONMENT

Operating Temp.

32° F to 104° F/0° C to 40° C

Storage Temp. -4° F to 140° F/-20° C to 60° C

Humidity 15% to 90%, non-condensing

Development Tools

CC5000 Software Developer’s Kit (SDK)

Management Tools

Integrates with industry standard Mobile Device Management (MDM) solu-tions to configure settings and provide remote software updates

DATA CAPTURE/OUTPUT

Integrated Scanner

Decoded SE3307 scan engine

Front Camera 8MP; optimized for video collaboration with 1080P 30FPS video

Video 1080p with HDMI output

Video Codecs H.264 (all profiles), MPEG4 (all profiles), H.263

NETWORKS

WLAN Dual band 802.11 a/b/g/n

WPAN Bluetooth 2.1 with EDR; integrated antenna

Ethernet Gigabit Ethernet on RJ45 interface, with activity LEDs

PERIPHERALS AND ACCESSORIES

AccessoriesCountry specific AC line cord required. Optional: secure MSR module, printer with enclosure.

Mounting Options

Conforms to the VESA mounting standard for attachment of third party, off-the-shelf mounting solutions; four (4) inserts provided

RECOMMENDED SERVICES

Planning and deployment: Integration Services; System Design Post deployment: Service from the Start Gold; Service from the Start Onsite Support

Application development: Custom Software Development

WARRANTY

Subject to the terms of Zebra’s hardware warranty statement, the CC5000 is warranted against defects in workmanship and materials for a period of 1 (one) year from the date of shipment. For complete warranty statement, go to: www.zebra.com/enterprisesupport

CONFIGURATIONS AND ACCESSORIES

Part Number Description Discount Category

List Price

Models

CC5000-15J16XXUS CONCIERGE, 15 in., Jelly Bean, 16/1GB, Wi-Fi, NA 1A $2,500




CC5000-15J16XXEU CONCIERGE, 15 in., Jelly Bean, 16/1GB, Wi-Fi, EU 1A $2,500




Accessories

23844-00-00R United States: AC Line cord 7.5 ft long, grounded, three wire. 1A $10

50-16000-678R United States: AC Line Cord, 36 in. long, grounded, three wire. 1A $10

50-16000-219R United Kingdom: AC Line Cord, 1.8M, three wire, grounded BS1363 plug. 1A $15

50-16000-217RAustralia and New Guinea: AC Line cord, 1.9M, grounded, three wire AS 3112 plug.

1A $10

50-16000-218R Japan: AC Line Cord, 1.8M, grounded, three wire , NEMA 1-15P plug. 1A $10

50-16000-671R Italy: AC Line Cord, 1.8M grounded, CIE 23-16 plug. 1A $15

50-16000-220R Europe and Bolivia: AC Line Cord, 1.8M, grounded, three wire CEE 7/7plug. 1A $10

Note: please refer to Solution Builder for the most up-to-date information, including global pricing.

CC5000 CONFIGURATIONS AND ACCESSORIES

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onfigurations & Accessories

Configurations and accessories chart APPENDIX BSELLING GUIDECC5000


Uncover the specifics of the opportunity and areas where the strengths of the CC5000 are key selling points

• Do you offer self-service options to your customers today? If yes, what functions do you offer?

• Is providing self-service an important initiative in your organization?

• How important do you think self-service options are to your customers?

• Are you aware that today’s customer prefers self-service options over assistance from a worker?

• Are you aware that over 50% of today’s customers want to look up product information on an in-store kiosk, rather than their own smartphone?

• Is there a means in your store for your customers to browse through all of your inventory, instead of only what is in a particular store?

• Can customers complete purchases themselves?

• If a customer has a question, do they have to walk around the store looking for an associate?

• Are you able to integrate your loyalty application with your customers’ smartphones when they walk in your store? Can you automatically identify when a loyalty club member arrives? Can you send coupons and other special offers to customers when they arrive, based on their past buying trends and stated preferences?

QUALIFYING YOUR CUSTOMERThe following questions will help uncover underlying needs that can be addressed with the CC5000 Customer Concierge.

• Do you have video content that your customers may want to view in the store, or that you would like to make available to customers in the store?

• Can you easily leverage existing marketing assets you’ve already created in the store — such as videos and print ads?

• Do you have a digital display system? If not, are you considering a digital display system?

Questions for service opportunities• What level of pre-deployment service and support do

you expect?

• What level of post-deployment service and support do you expect?

• Is turnaround time flexible? Is cost more important than turnaround time?

• What is the impact of downtime on your business?

• If we could offer you a service plan that covers your CC5000 investment from normal wear and tear as well as device issues for a one-time upfront cost, would you be interested?

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ualifying Questions

Qualifying sales questions APPENDIX CSELLING GUIDECC5000


CC5000 SERVICE PROGRAMS

SERVICES

Service Entitlements Term/time of purchase Part number

Integration ServicesTypically includes site survey, installation, configuration, commissioning and testing

Custom quote CONCIERGE-INS-000

System Design Solution design and planning for mid- to large systems Custom quote PS-DES-PLAN-MD-1/PS-DES-PLAN-LG-1

Operational PilotOne Day Visioning Session to design an operational pilot and implementa-tion plan to fit the specific customer needs

At time of salesPS-OP-PLT-SOW-CR1.1

PS-OP-PLT-DES-CR1.1

Service from the Start Gold

Covers normal wear and tear, accidental damage, technical support, repair and software updates

Available at time of sale or up to 30 days after for 3 or 5 years

SSG-CC500015-30/SSG-CC500022-30

SSG-CC500015-50/SSG-CC500022-50

Service from the Start Onsite Support

Includes all Service from the Start Gold entitlements plus next-business-day onsite service

Available at time of sale or up to 30 days after for 3 or 5 years

SOB-CC500015-30/SOB-CC500022-30

SOB-CC500015-50/SOB-CC500022-50

Custom Software Development

Our software specialists create your custom software application to take your self-service CC5000 solution to the next level.

Custom quote

PS-CUS-SFTW-SM-1

PS-CUS-SFTW-MD-1

PS-CUS-SFTW-LG-1

Note: please refer to Solution Builder for the most up-to-date information, including global pricing.

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SELLING GUIDECC5000


AVAILABILITY

Q How many configurations will be available?

A There is a 16GB and 64GB internal memory configuration available. In addition, display sizes come in 15 in., 22 in., and 27 in. configurations. However, there will be additional configurations unique only in the regulatory configurations for WLAN support to meet country-specific regulations.

Q Can I request a configuration that is not found in the configuration list?

A Custom configurations can be considered, and are contingent on both technical and business case viability.

POSITIONING

Q Why did Zebra choose to develop the CC5000?

A We see a growing demand for kiosks that enable advanced self-serve and endless aisle products in various enterprise settings such as Retail, Hospitality and other verticals. It is common to see many technologies based on a mix of platforms in a typical sales floor, each catering to a single use case or business need. For ex: a Windows OS based digital signage product, or an iPAD enclosed inside a kiosk structure and functioning as a product locator, etc. This eclectic mix of platforms makes maintenance from an IT perspective challenging, and expensive. CC5000 incorporates many functionalities such as interactive product browser, real time communications portal, and digital signage in one platform, across a portfolio of display sizes, all backed by a common software platform and hardware features. This makes maintenance easy, while reducing the cost of managing multiple platforms.

Q What are the advantages of an Enterprise solution?

A Zebra is defining what makes an Enterprise solution through the features of the CC5000 and the Android OS, which resides on it. These features include:

Hardware: designed for the enterprise environment (durability, tamper resistance enclosure, technology expandability through expansion slots, mounting options)

Software: Latest Android OS to take advantage of consumer driven features that has been adapted for the enterprise.

• Kiosk OS with multi-user (guest / employee / admin) mode

• Enterprise quality device management capability enabling updates to firmware, the Operating System, and applications in an unattended mode

• Enterprise grade security

Q What are the benefits of using CC5000?

A Benefits include:

• Portfolio of display sizes with common hardware and software features to fit your needs

• Easy for IT to manage and secure due to a common platform

• While the primary function is as a customer facing device, the same CC5000 can function in multiple modes depending on role (guest / employee / admin). Each role allows access to a specific set of applications and capabilities.

• Provides lifecycle stability for enterprise deployments

• Offers expandability for future implementation since the platform includes several capabilities from day 1 such as an integrated 2D scanner, 8MP camera, etc. This allows an enterprise to deploy use cases over time, without having to invest in new hardware capabilities

SOFTWARE

Q Which operating systems are supported on the CC5000 Enterprise Tablet?

A The CC5000 supports the Android 4.1 Jelly Bean OS.

Q Can customers upgrade to a newer version of the Android OS, when available?

A Yes, your customers can upgrade their CC5000s when a new version of the Android OS is available.

• Customers that are covered under an existing Service Agreement are entitled to a one-time Android OS upgrade from Zebra’s Service organization at www.zebra.com/enterprisesupport

• Customers that did not purchase a Service Agreement can purchase an OS upgrade (see CC5000 Configurations and Pricing for ordering information). After the upgrade is ordered, your customer can download the OS upgrade at www.zebra.com/software

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Q How do I integrate the new Android-based hardware with other devices?

A The CC5000 will support major mobile device management (MDM) solutions that can manage most devices, regardless of operating system.

Q Are SDKs available for the CC5000?

A Yes, a CC5000 SDK is available to take advantage of Android and other Concierge specific features such as the scanner in order to develop custom applications.

Q Can web applications run on the CC5000?

A Yes, the CC5000 software includes an enterprise managed browser to run web applications.

Q Are additional software applications available for the CC5000?

A Zebra makes available three optional software suites for a price. However, a customer is free to develop their own set of custom applications, without the need to purchase any of the optional software suites.

Q What is the CC5000 Mobile suite?

A Zebra has developed an innovative cloud based pairing technology that allows an Android or iPhone based Smartphone to be paired with the CC5000. The Mobile suite includes a library that has to be integrated with the customer’s mobile app to enable this feature.

Q Will Zebra offer a standalone mobile app for pairing with the CC5000?

A No, Zebra will not offer a standalone app for download. We expect the mobile library to be incorporated into a customer’s Smartphone app, in order to allow the customer to influence the user experience and branding requirements their end users will experience.

Q Can Windows-based applications be ported into the CC5000?

A Applications need to be redesigned to support the Android operating system.

Q What network connectivity options are supported on the CC5000?

A The CC5000 supports Ethernet and dual band Wi-Fi connectivity options.

Q Will the CC5000 support localized languages? Is so, which ones will be supported?

A By default, the core Android operating system supports multiple languages. Zebra is not localizing value-add software at this time.

Q Is Zebra engaging partners and ISVs in preparation for release of the CC5000?

A Yes! Zebra has been collaborating with several enterprise customers, and is increasing the level of participation from channel partners and ISVs to develop enterprise solutions on this new and exciting platform.

Q Can Windows-based applications be ported into the CC5000?

A Applications need to be redesigned to support the Android operating system.

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DEVICE MANAGEMENT AND SECURITY

Q Does the CC5000 support MDM solutions?

A Yes.

Q Consumer devices need to be initialized typically by following several on-screen steps and/or connecting them to a PC. How will this be done in the CC5000?

A The CC5000 management system will allow devices to be provisioned remotely using a software update package. This action will provision the device with standard OS images, certificates, and any application needed by the enterprise without needing any additional user intervention or key presses.

Q How can network credentials be provisioned on the CC5000?

A During general provisioning, network credentials can be passed to devices using MDM.

Q Some Android devices do not allow proxy settings and exceptions for browsers and other applications. How is the CC5000 solving that issue?

A CC5000 has a robust proxy implementation that allows all applications to take advantage of the Android system proxy configuration on both Wi-Fi and Ethernet interfaces.

Q Enterprises need to limit the applications users are allowed to run. Consumer devices make it very easy to download applications — which can make people unproductive and compromise the integrity of the data and the network. Is the CC5000 any different?

A Yes. The CC5000 leverages its unique kiosk user session capabilities to prevent the install of any applications by anyone other than the device administrator. Additionally, the set of applications accessible to guest customers or employees can be restricted for both security and customization of the experience.

Q Does the CC5000 support multiple users?

A Yes. The CC5000 supports operation in different user modes such as guest, employee, and administrator.

Q How can applications be installed on the CC5000?

A We will support Android application package (APK) files that can be loaded on the device with the use of a device management platform, making it very easy to add applications on the CC5000. Additionally, developers can install applications on the device through standard Android debugging tools.

Q How is the CC5000 protecting the data used by applications?

A CC5000 uses standard Android file system security measures including: private application data stores and full device encryption. Additionally, the CC5000 provides the option of expanding the amount of private data storage available to applications via an optional internal SD card expansion.

Q Can configuration settings, OS updates or application changes be done without any user intervention?

A Yes. All of these changes can be done remotely, in mass, and without any user intervention whatsoever.

Q Can the CC5000 be remotely controlled?

A Yes.

Q Is Enterprise Wi-Fi security supported?

A Yes. WPA and WPA2 with 802.1x are supported including all standard variants of WEP, PSK, PEAP, EAP-TLS, and EAP-TTLS.

Q Is CC5000 protected against rooting?

A Not directly, however, non-admin users are prevented from installing applications and an MDM installed on the device can have the ability to detect rooting and take action.

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ACCESSORIES

Q What accessories are available for the CC5000?

A No accessories are currently available for the CC5000.

Q Is a custom faceplate available?

A Yes. Custom faceplates can be designed for specific opportunities. The product team will determine minimum quantities and pricing.

Q How much RAM and Flash ship on the CC5000? How much expandable memory can be supported?

A The CC5000 includes 1GB of RAM, plus a choice of 16GB or 64GB internal storage, and an additional SD card slot for up to 512GB of expansion memory.

DATA CAPTURE

Q What data capture configurations are available with the CC5000?

A Multi-mode data capture through the 8MP camera and an integrated 2D scanner based on the SE3307 decoded scan engine.

CAMERA

Q What are the camera capabilities in the CC5000?

A The camera is an 8 megapixel auto-focus camera.

Q How many cameras are available on the CC5000?

A One; a front-facing camera.

TRAINING

Q What training courses are available for the CC5000?

A There are two courses available on the learning portal at http://learning.zebra.com

WRS1001: Sales enablement for the CC5000 Online training/.75 hr/No charge

This course supports the sales process for selling CC5000 using the sales way approach, communicates the Customer Concierge value proposition, benefits and target markets.

WRS2001: technical enablement for the CC5000 Online training/1 hr/No charge

This course provides a technical overview of the features and functions of the CC5000 customer concierge. Topics include CC5000 hardware and software; customization options; preparing for a demonstration; initial setup and basic troubleshooting.

PRODUCT CLASSIFICATION

Q What is the product classification for the CC5000?

A Classification codes are as follows:

• United States: Core hardware and platform software — Code 3

• All other countries: Core hardware and platform software — Code 4

• Global: All software (CC5000 Retail Suite, CC5000 Communications Suite and CC5000 Communication Suite) — Code 6

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Part number: ESG-CC5000. Printed in USA 04/15. ©2015 ZIH Corp. ZEBRA, the Zebra head graphic and Zebra Technologies logo are trademarks of ZIH Corp, registered in many jurisdictions worldwide. All rights reserved. All other trademarks are the property of their respective owners.

1. New Study Reveals a Growing Appetite for Self Service Among Consumers; June 5, 2013; Kiosk Marketplace; http://www.kioskmarketplace.com/article/214309/New-study-reveals-a-growing-appetite-for-self-service-among-consumers2. Gartner Customer 360 Summit 2011; http://mktimages.gartner.com/pv_obj_cache/pv_obj_id_92DB197B681D1A1003F701CB30B626FF3B111B00/filename/3. Navigate the Future of Customer Service in 2013; Forrester Research Inc,; Kate Leggett; February 2, 20134. Making Proactive Chat Work; Dianne Clarkson for eBusiness & Channel Strategy Professionals; Forrester Research Inc.; June 24, 2010

APPEND

ICES

WHY ZEBRAZebra Technologies Corporation is a global leader respected for

innovation and reliability. Zebra offers an extensive range of asset-tracking

technologies incorporating mobile computing, data capture, barcode,

wireless LAN, RFID, location systems and Zatar™, the cloud-based Internet

of Things (IoT) platform. These technologies make businesses as smart and

connected as the world we live in. Zebra’s tracking and visibility solutions

transform the physical to digital, creating the data streams businesses

need in order to simplify operations, know more about their business, and

empower their mobile workforce.

Zebra’s products and solutions are used around the world by industries

including healthcare, retail, transportation and logistics, manufacturing

and sports—for a variety of applications from improving patient safety; to

eliminating checkout lines with mobile devices; to streamlining warehouse

operations and adding a new dimension to professional sports and

entertainment with real-time information.

SELLING GUIDECC5000

Documents

THE COMPLETE CC5000 SELLING GUIDE - Zebra Technologies · 2020-05-04 · But today’s customers want more than just the ability to look up information and make a purchase on a kiosk