The HelpDesk is a web interface that lets users send Chandra and CIAO questions to the experts at the CXC:

http://cxc.harvard.edu/helpdeskAll software and documentation tickets are answered by the HelpDesk CIAO team.

Please Ask!Don't hesitate to ask questions that are “too basic” or potentially outside the scope of HelpDesk. We will do our best to answer, but will let you know if it is not an issue that we can resolve.

http://cxc.harvard.edu/helpdesk/

When opening a support ticket, include:

✓ which CIAO version you have installed

4.3 is currently supported; we can help with other versions on a case-by-case basis.

✓ your computer platformCIAO 4.3 is supported on

• Linux • Mac OS X 10.5 & 10.6 Intel• Solaris 10

Type “ciaover -v” within CIAO to report the platform information and which version of CIAO is installed.Helping a CIAO user at a Chandra/CIAO Workshop

Opening a new ticket in HelpDesk

The CXC HelpDesk

http://cxc.harvard.edu/ciao/workshop/feb10/

January 2011

2011 Chandra/CIAO WorkshopThe next workshop will be held in August 2011 at the Chandra X-ray Center in Cambridge, MA.

Schedule and registration will be announced on the CIAO website and on the chandra-users email list.