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The Definitive Buyer's Guide: Learning Management Solutions 2013
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
The Definitive Buyer's Guide to the Global Market for Learning Management Solutions 2013
IND
UST
RY S
TUD
Y
Janet Clarey,
Senior Analyst
Katherine Jones,
Ph.D., Lead
Analyst
Wendy
Wang-Audia,
Research Analyst
David Mallon,
Lead Analyst Copyright © 2013 Deloitte Development LLC. All rights reserved.
2
The Definitive Buyer's Guide: Learning Management Solutions 2013
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
The Bersin WhatWorks Membership ProgramThis document is part of the Bersin Research Library. Our research is provided exclusively to organizational members of the Bersin Research Program. Member organizations have access to an extensive library of learning and talent management related research. In addition, members also receive a variety of products and services to enable talent-related transformation within their organizations, including:
• Research—Access to an extensive selection of research reports, such as methodologies, process models and frameworks, and comprehensive industry studies and case studies.
• Benchmarking—These services cover a wide spectrum of HR and L&D metrics, customized by industry and company size.
• Tools—Comprehensive tools for HR and L&D professionals, including tools for benchmarking, vendor and system selection, program design, program implementation, change management, and measurement.
• Analyst Support—Via telephone or email, our advisory services are supported by expert industry analysts who conduct our research.
• Strategic Advisory Services—Expert support for custom-tailored projects.
• Member Roundtables®—A place where you can connect with other peers and industry leaders to discuss and learn about the latest industry trends and best practices.
• IMPACT® Conference: The Business Of Talent—Attendance at special sessions of our annual, best-practices IMPACT® conference.
• Workshops—Bersin analysts and advisors conduct onsite workshops on a wide range of topics to educate, inform, and inspire HR and L&D professionals and leaders.
For more information about our membership program, please visit us at www.bersin.com/membership.
3
Learning Management Systems 2013 – Vendor Profiles
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
SuccessFactors
(an SAP company)
Company Overview
SuccessFactors began 10 years ago as a cloud startup, and now has more than 15 million users and 3,500 customers in more than 168 countries and 35 languages. In February 2012, SuccessFactors became an SAP company, as that company’s go-to-market talent management solution. Today, the company continues to provide growth as part of SAP’s new cloud division with Lars Dalgaard, founder and previously CEO for SuccessFactors, at the helm.
Prior to becoming an SAP company, in 2011 SuccessFactors acquired Jambok, a SaaS social learning company, to extend its social collaboration offering. Subsequent to the Jambok acquisition, it acquired the enterprise-level LMS solution provider Plateau Systems Ltd. in August 2011. This acquisition, along with Jambok, positioned the company to provide a broad suite of products, including formal and informal learning solutions along with its established integrated talent management solution for both enterprise-class and small to midsize businesses. As an SAP company, SuccessFactors is positioned to provide broad integrated business solutions that address the big business challenges which companies face.
COMPANY SNAPSHOT
Centennial TowersOne Tower Place, Suite 1100South San Francisco, California 94080800-809-9920www.successfactors.com
Year Founded: 2001
Number of Employees: 1,578 (as of 12/31/11)
Size of Target Markets: SMB – Large Enterprise
Top Industries Served: Cross-Industry
Geographic Presence: Customers in 168 countries and offices in North America, Europe/the Middle East/Africa, Latin America and Asia-Pacific
Public or Private Company: Public (NYSE:SAP)
Current Fiscal Year: 2012
Current Revenue: $336.3 million (2011)
Growth Rate over Previous Fiscal Year Revenue: 61%
Number of Customers: 3,500+
Three Largest Customers/Implementations and Number of Users: • LargeRetailer–2.1millionusers• GeneralElectric–500,000+users• U.S.DepartmentofVeteransAffairs–500,000+users
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Learning Management Systems 2013 – Vendor Profiles
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
Products and Services
Core Strengths
Learning, Collaboration, Analytics, Core HR and Talent Management.
Offerings
Services Platforms Content Tools
Background Checking Assessment SystemsAccredited Degree
ProgramsAdvanced e-Learning
Development
Community ManagementCareer Management
SystemAssessments
Classroom or Meeting Technology
Competency DevelopmentCompetency Management
SystemCompetency Libraries Media Development
Employer Branding HR Management System Compliance ContentRapid Content Development
HR Technology Consulting Learning Analytics Customer Service Simulation & Games
Learning AdministrationLearning Content
Management SystemDigital Resource Library Survey & Assessment
Learning Content DeliveryLearning Management
SystemExecutive Education
Content
Learning Delivery Mobile LearningFinancial Management
Content
Learning Measurement Onboarding System Healthcare Content
Payroll ProcessingPerformance Management
SystemIT Desk Content
Recruitment AdvertisingPerformance Support
SystemLeadership Development
Content
Strategic HR Consulting Social Learning PlatformProject Management
Content
Strategic L&D Consulting Social Software Sales Content
Technology HostingSuccession Management
System
Technology Implementation
Talent Management Suite
Workforce Analytics
Workforce Planning
5
Learning Management Systems 2013 – Vendor Profiles
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
Market Differentiators
1. Business Execution – Unlike many talent management or human capital solutions, SuccessFactors brings together HR processes (including learning and talent management) and business data, allowing people’s strategies to be linked to the business strategies to drive desired business results.
2. In addition to the SaaS-based set of learning, collaboration and talent solutions, SuccessFactors also provides core HR and workforce analytics, giving the company the breadth and depth that other providers may lack.
3. The backing of ERP giant SAP provides development talent and dollars to propel SuccessFactors into the global HCM market in a more timely manner than the company could have done otherwise. The combination of SAP’s experience and resources, and the innovation and agility of SuccessFactors has made it highly competitive in the market.
Product Overview
Product Name
Current Generally Available Version Number
Date Current Version
Released
Number of Previous Versions Officially
Supported
Underlying Development Technology
Delivery Models Supported
(SaaS/Multitenant,
Hosted, and/or On-Premise)
SaaS-Supporting Data Centers
Learning July 2012 July 2012
N/A – all customers are on the
current version
JavaSaaS/multitenant,
installed on-premise
3 in North America, 1 in
Western Europe & 2 in Oceania coming in 2013
Performance & Goals
July 2012 July 2012
N/A – all customers are on the
current version
Java SaaS/multitenant
3 in North America, 1 in
Western Europe & 2 in Oceania coming in 2013
Jam July 2012 July 2012
N/A – all customers are on the
current version
Java SaaS/multitenant
3 in North America, 1 in
Western Europe & 2 in Oceania coming in 2013
6
Learning Management Systems 2013 – Vendor Profiles
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
Product Capabilities
System Background and Support
System Administration Adaptability
Security & Permissions
User Management
Application – Configurability
Application – Communication & Notifications
InterfaceData -
Architecture
Data – Core Reporting &
Analytics
G D
Modules Available
Career & Succession
Compensation Management
Competency Management
HRIS/HRMS
Learning Management
Performance Management
Social Software and Collaboration
Talent Acquisition
Workforce Planning
System Background and Support
Adaptability User Experience
Delivery Model – SaaS Maturity
Search & Discovery Decision SupportContent
ManagementIntegrated Content
Global System Support &
Infrastructure
= No functionality in this area or not applicable.K = Limited functionality in this area. May support some use cases.G = Basic functionality in this area. Will likely support most use cases.D = Advanced functionality in this area. = Complete or near complete functionality in this area per market at report publication date.
Career & Succession Management
Succession Management
Phase 1: Planning
Phase 2: Identification
Phase 3: Development
Phase 4: Transition
Phase 5: Management
Talent ReviewTalent
Calibration
D
7
Learning Management Systems 2013 – Vendor Profiles
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
Career & Succession Management
Succession Management Career
Talent ProfilesTalent Data Integration
Talent Pools Administration Career Management
D
Compensation Management
Salary Banding / Structure
Job Valuing / Job Pricing
Budget & Allocation Management
Incentive Management
Total Comps / Rewards
StatementsPay Equity Analysis
= No functionality in this area or not applicable.K = Limited functionality in this area. May support some use cases.G = Basic functionality in this area. Will likely support most use cases.D = Advanced functionality in this area. = Complete or near complete functionality in this area per market at report publication date.
Competency Management
Employee Profile Management
Competency Maintenance
Competency Assessment
Talent Integration
Competency Reporting
Employee Education & Experience
Job ProfileTalent Profile
Review & Analytics
D D
HRIS/HRMS
Position Management Position Tracking Self ServiceDocument
ManagementReporting
HRIS/HRMS
Compliance Benefits Global Support Organizational Charts
D
8
Learning Management Systems 2013 – Vendor Profiles
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
Social Software and Collaboration
Conversations Collaboration Connections ContentModeration
ToolsSocial Analytics
Integrated Communication
Tools
D D
Learning Management
Course and Resource
ManagementCatalogs
Curriculum, Learning Plans & Certification Management
Learning Content
Surveys & Assessments
Enrollment & Registration Administration
eCommerceLearning Reporting
Performance Management
Performance Process
Management
Cascaded Goal Management
Performance Planning
Development Planning
Performance Reviews
Performance Calibration
Support
Pay for Performance
Talent Acquisition
Requisition & Approval
ManagementJob Posting
Employee Referrals
Candidate e-Career Portal
Candidate e-Search
Recruiter Workflow
Automation
Pre-Screening & Assessment
D D
Talent Acquisition
Onboarding
Interview Management
Candidate Communications
Talent Acquisition Reporting
High Volume Recruiting
Employee Data Management
Task Management and Acculturation
= No functionality in this area or not applicable.K = Limited functionality in this area. May support some use cases.G = Basic functionality in this area. Will likely support most use cases.D = Advanced functionality in this area. = Complete or near complete functionality in this area per market at report publication date.
9
Learning Management Systems 2013 – Vendor Profiles
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
Bersin by Deloitte Analysis
Today, SuccessFactors has more than 3,500 customers in 168 countries using its application suite in 35 languages. The total number of users supported on the cloud platform is more than 15 million. The company defines its markets as:
• SmallBusiness:1to750employees
• Midmarket:750to3,500employees
• Enterprise:>3,500employees
Today,67percentofitscustomersareincompaniesexceeding10,000employees.Companies supported run from a one employee company to one organization with 2.2 million users.
In addition to its own developments that extend its talent management solution, SuccessFactors grew by acquisition, adding both learning management (via the Plateau acquisition), and social and collaborative learning (via the Jambok acquisition), as well as analytics and other functionality.
These solutions have been integrated at the functional levels, and are increasingly incorporating a common look and feel for an easier user experience. The products are sold as separate modules, as a talent management suite, or as a core HR solution.
SuccessFactor’s social learning functionality is powered by its Jam social business platform (formerly Jambok). The platform supports screen captures, communities, wikis, blogs, network discovery, video (including mobile), and a rating and ranking of content. Along with its learning management system, its solution is capable of blending formal and informal learning modes. Its social learning solution also leverages SuccessFactors Business Execution Suite, allowing employees to connect via organization, job type, location, or any other profile attribute. The platform can support expertise directories based on a user’s competencies and profile. This can be handled independently or as a way to complement formal learning. SuccessFactors plans to continue to deeply integrate its social learning products with its LMS module.
= No functionality in this area or not applicable.K = Limited functionality in this area. May support some use cases.G = Basic functionality in this area. Will likely support most use cases.D = Advanced functionality in this area. = Complete or near complete functionality in this area per market at report publication date.
Workforce Planning
Workforce Segmentation &
Position Management
Workforce Reporting & Analytics
Demand Planning & Analysis
Action Planning & Progress Monitoring
Supporting Tools Integration
10
Learning Management Systems 2013 – Vendor Profiles
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
Thecompanyreports1,578employeesasofDecember31,2011.Itsyear-over-yeargrowth between 2010 and 2011 was 61 percent. SAP reports rising quarterly results which it attributes directly to continued cloud momentum, driven by synergies between SuccessFactors and SAP.
SuccessFactors is well-positioned for increased global support through the depth of global functionality from SAP.
11
The Definitive Buyer's Guide: Learning Management Solutions 2013
Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material
About UsBersin by Deloitte delivers research-based people strategies designed to help leaders and their organizations in their efforts to deliver exceptional business performance. Our WhatWorks® membership gives Fortune 1000 and Global 2000 HR professionals the information and tools they need to design and implement leading practice solutions, benchmark against others, develop their staff, and select and implement systems. A piece of Bersin by Deloitte research is downloaded on average approximately every minute during the business day. More than 5,000 organizations worldwide use our research and consulting to guide their HR, talent, and learning strategies.
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