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The Future of Information ManagementAtle Skjekkeland, Chief Evangelist, AIIMAtle Skjekkeland
SVP, AIIM
@skjekkeland
The Digital Paperless Agenda - Why content is key to digital transformation
www.aiim.org
• Our History…• Disrupter #1: Cloud & Mobile• Disrupter #2: Consumerization• Disrupter #3: Internet of Things• Need for Digital Transformation• Opportunity #1: Engagement• Opportunity #2: Automation• Opportunity #3: Insights• Opportunity #4: Control• Critical Success Factors
Agenda
• The Japanese eat very little fat and suffer fewer heart attacks than the British or the Americans.
• On the other hand, the French eat a lot of fat and also suffer fewer heart attacks than the British or the Americans.
• The Japanese drink very little red wine and suffer fewer heart attacks than the British or the Americans.
• The Italians drink excessive amounts of red wine and also suffer fewer heart attacks than the British or the Americans.
• Conclusion: Eat and drink whatever you like. It's speaking English that kills you.
Disclaimer
Era
Years
Typical thing
managed
Best known
company
Content mgmtfocus
Mainframe
1960-1975
A batch transaction
IBM
Microfilm
Mini
1975-1992
A deptprocess
Digital Equipment
Image Mgmt
PC
1992-2001
A document
Microsoft
Document Mgmt
Internet
2001-2009
A web page
Content Mgmt
Cloud, Mobile, Consumerization, Internet of Things
2010-2015
An interaction
Digital Business
Systems of Record
Systems of Engagement
Disrupter #1 - Cloud & Mobile
Mobile Everywhere
Apple iPhone 7: 2.33 GHz CPUApollo Guidance Computer: 2 MHz
Image source: http://en.gtwallpaper.com/apollo-13.html
Always On
Source: Global Web Index 2012-2015
Always Connected
For the Enterprise
• Only 22% have mobile access to ECM content.
• 21% have mobile capture.
• 20% content creation and commenting.
• 13% have process interaction on mobile.
There is an App for that
Disrupter #2 - Consumerization
Source = McKinsey Quarterly, The rise of the networked enterprise
BYOD & BYOA
Slack.com
Disrupter #3 – Internet of Things
Everything is (Soon) Connected
GPS, iBeacons and ZigBee wireless radios.
Say goodbye to… Keys
Wallet
Keycards
Credit cards
Remote controls
ID cards
Baby monitors
Navigation systems
Watches
Remote controls
And many more…
“Companies rarely die from moving too fast, and they frequently die from moving too slowly.”- Reed Hastings, CEO, Netflix
Rethinking Our Approach
EVERY organization has to progress through a “wilderness moment” according to H. James Dallas, COO of Medtronics.
A wilderness moment is…
“When you know what you’re doing is NOT the right thing AND you don’t know what the right thing to do is yet”
Opportunity #1: Engagement
Before
Image from the movie Taxi Driver
Now
Images from Uber
Improve Customer Engagement
Source: http://blogs.forrester.com/julie_ask/14-05-30-winning_in_your_customers_mobile_moments
• 46% of cell owners used their phone while inside a store to call a friend or family member for advice about a purchase they were considering.
• 28% of cell owners used their phone while inside a store to look up reviews of a product to help decide if they should purchase it or not.
• 27% of cell owners used their phone while inside a store to look up the price of a product to see if they could get a better price elsewhere.
http://pewinternet.org/Reports/2013/in-store-mobile-commerce.aspx
From Brick to Click
Connect Customers
Mobile often enables customers to bypass companies
• New players provide a platform for connecting mobile customers
Source: Voovio
Transform the User Experience
Opportunity #2: Automate
Image source: “Office Space” movie, 1999
Get Rid of Paper
N=325,
68% believe business-at-the-speed-of-paper will be “unacceptable in just a few years’ time”
46% consider that the biggest single productivity improvement for most of their business processes is to remove the paper
Get Rid of Paper
Sample: Paper Costs in Finance
More than $11
More than $21
More than $60 Median Mean
Invoice in Accounts Payable
78% 65% 21% US$21 - $30
US$31 - $40
Invoice in Accounts Receivable
79% 61% 22% US $21 - $30
US$21 - $30
PO in Procurement & Purchasing
82% 66% 22% US$31 - $40
US$31 - $40
Contract in Vendor Management
84% 71% 24% US$31 - $40
US$31 - $40
Automate Processes
• “Without big data analytics, companies are blind and deaf, wandering out onto the web like deer on a freeway.” - Geoffrey Moore, author and consultant.
Opportunity #3: Insights
Personalize Information
"Big Data will spell the death of customer segmentation and force the marketer to understand each customer as an individual within 18 months or risk being left in the dust” --Ginni Rometty, CEO, IBM
Image source: Scandit.com
Leverage Mobile and the Internet of Things
Leverage Internet of Things
Gather Insights
Source: blipsystems.com37
38
• UPS experience big savings from attention to detail– 1 mile is worth
$50M*
– 1 minute is worth $14.6M*
– 1 minute of idle time is worth $515K**
Transform Processes
Previous Route
ORION Route
Source: Divya Sachdev, Head of SCS IT, UPS Europe
Change Behavior
Source: Daniel Barchi, CIO at Yale
Opportunity #4: Control
Identify Value of Information
Source: https://www.cgoc.com/resources/information-lifecycle-governance-leader-reference-guide
2%
25%5%
68%
Rethink Openness vs Control
“Deciding where to let go is a key element in managing overall risk. You need to decide what are actually corporate assets, and push processes to make sure they live in a specific place. There are not enough people to manage the volume. Make sure you get that foundational layer right.”- Michael Coleman, SVP & CIO at ComporiumCommunications
Automate Compliance
US Dept of the Interior• 800M+ emails
a year• 2.5M records
a day• 5,500+ FOIA
cases a year• 200+ ongoing
litigation cases
Image source: AIIM ERM Practitioner training course
Critical Success Factors
Be Agile
Traditional way:
New way:
Source: Gov.uk
New IT: Old IT:
Keep IT Simple & Smart
• Simple• Smart• Safe• Secure• Scalable • Sexy
- Ray Wang, Constellation Group
Case Study: Wintershall
How to implement 125 solutions incl. SAP in 12 months?
• Implement first, optimize later
• Leverage out-of-the box solutions
• Deadline and risk oriented
• Get the enterprise architecture right to get the full picture
• Plan on how to cut through bureaucracy
• Utilize an information management approach, not information technology
• Identify early ownerships of processes, information, data, and solutions
• Give the consultants some amount of structured autonomy
• Focus on best practices and standardsSource: Sigbjorn Pedersen, Wintershall
