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Ranked #12 of 37 hotels in Rochester

50 Reviews

Certificate of Excellence 2013

A recent review

“Definitely open for business and not abandoned”

reviewed 4 days ago

Godguidesyoursteps Melbourne, Australia

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Godguidesyoursteps Melbourne, Australia

1 review

50 reviews from our community

See which rooms travelers prefer - 18 traveler tips

“Definitely open for business and not abandoned”

Reviewed 4 days ago NEW

I feel i need to comment about the totally unfounded claim that 384 East

Avenue Inn and Suites is abandoned or closed for business !

We just booked 4 nights and ended up staying 11 !

Our particular Suite Room 162 was located right at the end of the complex.

Yeah the long walk to reception and breakfast reminded me a bit of the

intro to the movie series "Get Smart" down the long corridor thru several

fire doors. Kinda amusing really :) The good news is a door to the car park

is nearby and it was an upgrade from a regular to a Suite room. Spacious,

clean and surprisingly with a view of trees. Hint: Ask for a room facing the

outside rather than the inside car park. That way your looking out on

greenery instead. We arrived around midnight and paid an extra night plus

$15 for upgrade to the Suite but with free upgrade on all extra nights. A

good compromise i think. Little did we know we would extend our stay to

11 days in the suite :) As we extended 2 days at a time they enticed us to

stay longer by offering a discount rather than move to a B&B i had planned

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384 East Ave., Rochester, NY 14607

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Page 1 of 5Definitely open for business and not abandoned - Review of The East Avenue Inn & Suites, Rocheste...

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Karen L Dover, New Hampshire

1 review

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to stay at :) The staff discounted a couple of nights because the remote

control on the TV was flakey but got fixed fairly quickly. At least they

handled a problem in a real way with financial benefit rather than a "so

sorry" lip service. Cant ask for much more than that.

The excellent free breakfast which is not mentioned in some booking sites

is really better than what most people consider a simple "continental". With

hard boiled eggs, DIY fresh waffle maker, the usual pastries, cereals,

selection of bagles, fruit, yoghurt etc.

The room could do with an extra ceiling light as the fairly large living space

is a bit dim. Not a real criticism as we found sitting areas in USA hotels to

often use pedestal lamps. So Dan the maintenance guy cheerfully

promptly provided a standup lamp. Perfect! maybe its still there :) If not,

maybe ask for it.

The little issues we had were just opportunities for the staff to show

excellent service and attention. Avail yourself of the free shuttle bus

service to nearby sites and shopping centers.

The location is great. Attractive neighborhood streets and restaurants.

What a blessed stay.

Thank you Dale, Doug, Dan, David, Steve and all the staff. We'll be back :)

Room Tip: Ask for a room facing the outside rather than the inside car

park. That way you are looking out on g...

See more room tips

Stayed October 2013, traveled as a couple

Ask Godguidesyoursteps about The East Avenue Inn & Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

“Not open for business”

Reviewed 4 weeks ago

Expedia rejected this review claiming it did not meet their rules. Travelers

need to be alerted to this "Trip Advisor Recommended" hotel.

This hotel claims to be undergoing "renovations" with half the buildings out

of inventory but no evident construction going on. The facility appeared

abandoned and, had I another option, I would have found other lodging.

My room was quite far away from the front desk and up a flight of stairs (no

elevator) because I expressed my concern to the desk about a first floor

location in a nearly empty and lonely location. The industrial stairwell did

not appear to be on a regular cleaning schedule. The design of the room

was unsafe: the upholstered chair at the 2' by 2' desk (totally inadequate)

required careful leveraging to slide it under the desk -- a critical safety

concern since the chair, heavy and difficult to move, sat BLOCKING the

walkway between the bed and the door. Heaven help anyone trying to exit

quickly! Other features of the room that merit mention: the toilet flush

handle was situated less than 1" from the side wall and turned

BACKWARDS to flush-- making it difficult even for my small hand. The

mattresses were so high off the floor a normal sized adult (5'6") had to

climb into the bed. The "newly renovated" bathroom floor tiles showed

moldy grout and the shower floor tiles were seriously sloped and cracked

as well as mildewed.

Room Tip: Wait until claimed "renovations" are completed and hotel is

open for real business.

See more room tips

Stayed October 2013, traveled on business

Ask Karen L about The East Avenue Inn & Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

eastaveinn, Manager at The East Avenue Inn & Suites, responded to this review

3 weeks ago

Thank you for taking the time to review The East Avenue Inn & Suites. We appreciate

your comments about our facility and our housekeeping practices and will take them

into serious consideration. We sorry you did not find your stay here as comfortable as

you had hoped. The East Avenue Inn & Suites is a uniquely styled hotel that is not

ideal for all travelers. Customers we think will find us most suitable are young singles

Lobby Closet space

Our room with two double

Fireplacein breakfastarea

Expedia.com.au Amazing offers on more than 120,000 hotels all over the world.

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The East Avenue Inn & Suites: Save money, Book now! Booking.com Excellent choice, Low rates

The East Avenue Inn & Suites: Save money now! Expedia.com.au Amazing offers on more than 120,000 hotels all over the world.

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The East Avenue Inn & Suites Photos (19 traveler photos)

More Reviews of this Hotel

"Mostly very good, but one big glitch..."

Was in town to see a show at the Auditorium Theater, and this was the...

"New, clean, relaxing, spot the hookers"

Having lived in Rochester all my life, The East Avenue Inn & Suites have...

"Exceeded Expectations"

After taking a tour of the newly renovated East Ave In and Suites me and...

"Not the old Days Inn. Pleasantly surprised"

Stayed at the new East Ave Inn and suites on business in late August. I...

"Much nicer than I expected"

Though still under renovations when I stayed there this weekend, I found...

"Unexpectedly wonderful stay in Rochester, NY"

I was not expecting much from my stay at The East Avenue Inn and Suites...

"Awesome renovation & great location!"

We have stayed here several times in the past mainly due to it's excellent...

"Great service, great room!"

Updates include a large flat screen TV, free wifi, marble bath and coffee...

"Great Experience..."

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Page 2 of 5Definitely open for business and not abandoned - Review of The East Avenue Inn & Suites, Rocheste...

11/12/2013http://www.tripadvisor.com/ShowUserReviews-g48503-d99566-r184105106-The_East_Avenue_Inn_...