The Emergence of Technology within the Hospitality … · GBTA _JLiUCtiVity CONVENTION 201 Duty Of Care Rates Speed Experience Retention Spend D Safety \EXTRAS AIRLINE REWARDS amazon.com

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The Emergence of

Technology within the

Hospitality Industry

Robert McDowellChief Commercial Officer

Choice Hotels International

Ha

Henn na HotelNagasaki, Japan


* from Henn na website


Source: http://www.hospitalitynet.org/news/4066361.html

The Sheer Pace of Innovation

40,000Google searches every second

40,000Google searches every second

Over 12 billiondevices are connected to the Internet




Booking ServicesGuests

Travel Managers

Hotel Suppliers



Top Technology Trends

The Internet of Things



Big Data



Big Data

Virtual Reality




Inspiration/Planning

Shopping/Booking

Stay Post-Stay















DCNashville

Los Angeles

Times Sq. (NYC)

Chelsea (NYC)

ChicagoChicago

New Orleans

Fax

Authorization

Forms

Virtual

Credit Cards

Points for Planners




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The Emergence of Technology within the Hospitality … · GBTA _JLiUCtiVity CONVENTION 201 Duty Of Care Rates Speed Experience Retention Spend D Safety \EXTRAS AIRLINE REWARDS amazon.com