The Emotional Competence Framework

The Emotional

Competence Framework

Personal Competence

Social Competence

Personal Competence

Social Competence

Determines how we

manage ourselvesDetermines how we handle relationships

Personal Competence

Social Competence

Self-Awareness

Self-Regulation

Motivation

Empathy

Social Skills

Personal Competence

Social Competence

Self-Awareness

Self-Regulation

Motivation

Personal Competence

Social Competence

Knowing one’s internal states, preferences, resources & intuitions

Managing one’s internal states, impulses & resources

Emotional tendencies that guide or facilitate reaching goals

Self-Awareness

Self-Regulation

Motivation

Personal Competence

Self-Awareness

Self-Regulation

Motivation

Emotional AwarenessAccurate Self-Assessment

Self-Confidence

Achievement DriveCommitment

InitiativeOptimism

Self-ControlTrustworthiness

ConscientiousnessAdaptabilityInnovation

Personal Competence

Social Competence

Self-Awareness

Self-Regulation

Motivation

Empathy

Social Skills

Personal Competence

Social Competence

Self-Awareness


Personal Competence

Self-Awareness


Self-Confidence

Recognizi

ng one’

s em

otions

& thei

r effe

cts

Personal Competence

Self-Awareness


Self-Confidence

Knowing o

ne’s

stre

ngths

& lim

its

Personal Competence

Self-Awareness


Self-Confidence

A stro

ng sen

se o

f one’

s se

lf-worth

& c

apab

ilitie

s

Emotional Awareness:Recognizing one’s emotions & their effectsKnow which emotions you feel & whyRealize links between feelings & what you think, do & sayRecognize how your feelings affect your performanceHave a guiding awareness of your values & goals

Accurate Self-Assessment:Knowing one’s inner resources, abilities & limitsAware of your strengths & weaknessesReflective, learning from experienceOpen to candid feedback, new perspectives, continuous learning, & self-developmentAble to show a sense of humor & perspective about themselves

Self-Confidence: a strong sense of one’s self-worth & capabilitiesPresent yourself with self assurance; have “presence”Voice views that are unpopular & go out on a limb for what is rightAre decisive, able to make sound decisions despite uncertainties & pressure


Personal Competence

Social Competence

Self-Awareness

Self-Regulation

Motivation

Empathy

Social Skills

Personal Competence

Social Competence

Self-Regulation


Personal Competence

Self-Regulation



Keeping disruptive

emotions & impulses

in check

Personal Competence

Self-Regulation



Maintaining

standards

of honesty & integrity

Personal Competence

Self-Regulation



Taking responsibility

for personal

performance

Personal Competence

Self-Regulation



Flexibility in

handling

change

Personal Competence

Self-Regulation



Being comfortable

with novel id

eas,

approaches &

new

informatio

n

Self-Control:Managing disruptive emotions & impulses effectivelyManaging impulsive feelings & distressing emotions wellStay composed, positive & unflappable even in trying momentsThink clearly & stay focused under pressure

Trustworthiness: Displaying honesty & integrityAct ethically & are above reproachBuild trust through their reliability & authenticityAdmit their own mistakes & confront unethical actions in othersTake touch, principled stands even if they are unpopular


Conscientiousness:Maintaining integrity & taking responsibility for personal performanceMeet commitments & keep promisesHold themselves accountable for meeting their objectivesAre organized & careful in their work

Adaptability:Flexibility in handling change & challengesSmoothly handle multiple demands, shifting priorities & rapid changeAdapt their responses & tactics to fit fluid circumstancesAre flexible in how they see events

Innovation: Being open to novel ideas, approaches & new informationSee out fresh ideas from a wide variety of sourcesEntertain original solutions to problemsGenerate new ideasTake fresh perspectives & risks in their thinking


Personal Competence

Social Competence

Self-Awareness

Self-Regulation

Motivation

Empathy

Social Skills

Personal Competence

Social Competence

Motivation


Personal Competence

Motivation


InitiativeOptimism

Striving to improve or m

eet

a standard of excellence

Personal Competence

Motivation


InitiativeOptimism

Aligning w

ith the goals of

the group or organization

Personal Competence

Motivation


InitiativeOptimism

Readiness to act on

opportunities

Personal Competence

Motivation


InitiativeOptimism

Persistence in pursuing goals

despite obstacles & setbacks

Achievement Drive:Striving to improve or meet a standard of excellenceResults-oriented with a high drive to meet objectives & standardsSet challenging goals & take calculated risksPursue information to reduce uncertainty & find ways to do betterLearn how to improve their performance

Commitment: Aligning with the goals of a group or organizationReadily make sacrifices to meet a larger organizational goalFind a sense of purpose in the larger missionUse the group’s core values in making decisions & clarifying choicesActively seek out opportunities to fulfill the group’s mission


Initiative:Mobilized to seize opportunitiesReady to seize opportunitiesPursue goals beyond what’s required or expected of themCut through red tape & bend the rules when necessary to get the job doneMobilize others through unusual, enterprising efforts

Optimism: Takes setbacks & obstacles in stridePersist in seeking goals despite obstacles & setbacksOperate from hope of success rather than fear of failureSee setbacks as due to manageable circumstance rather than a personal flaw


Personal Competence

Social Competence

Self-Awareness

Self-Regulation

Motivation

Empathy

Social Skills

Personal Competence

Social Competence

Empathy

Social Skills

Personal Competence

Social Competence

Empathy

Social Skills

Awareness of others’ feelings,needs, & concerns

Adeptness at inducingdesirable responses

in others

Social Competence

Empathy

Social Skills

Understanding OthersDeveloping OthersService Orientation

Leveraging DiversityPolitical Awareness

InfluenceCommunication

Conflict ManagementLeadership

Change CatalystBuilding bonds

Collaboration & CooperationTeam Capabilities

Personal Competence

Social Competence

Self-Awareness

Self-Regulation

Motivation

Empathy

Social Skills

Personal Competence

Social Competence

Empathy

Awareness of others’ feelings,needs, & concerns

Social Competence

Empathy



Sensing others’ feelings & perspectives &

taking an active interest in their concerns

Social Competence

Empathy



Sensing others’ development needs &

bolstering their abilities

Social Competence

Empathy



Anticipating, recognizing & meeting

customers’ needs

Social Competence

Empathy



Cultivating opportunities through

different kinds of people

Social Competence

Empathy



Reading a group’s emotional currents &

power relationships

Understanding Others:Sensing others’ feelings & perspectives & taking an active interest in their concernsAttentive to emotional cues & listen wellShow sensitivity & understand others’ perspectivesHelp out based on understanding other people’s needs & feelings

Service Orientation: Anticipating, recognizing & meeting customers’ needsUnderstand customers’ needs & match them to services or productsSeek ways to increase customers’ satisfaction & loyaltyGladly offer appropriate assistanceGrasp a customer’s perspective, acting as a trusted advisor

Awareness of others’ feelings, needs& concerns

Developing Others:Sensing others’ development needs & bolstering their abilitiesAcknowledge & reward people’s strengths & accomplishmentsOffer useful feedback & identify people’s needs for further growthMentor, give timely coaching, & offer assignments that challenge & foster a person’s skills

Leveraging Diversity:Cultivating opportunities through diverse peopleRespect & relate well to people from varied backgroundsUnderstand diverse world views & are sensitive to group differencesSee diversity as opportunity, creating an environment where diverse people can thriveChallenge bias & intolerance

Political Awareness: Reading the political & social currents in an organizationAccurately read key power relationshipsDetect crucial social networksUnderstand the forces that shape views & actions of clients, customers or competitorsAccurately read organizational & external realities

Awareness of others’ feelings, needs& concerns

Personal Competence

Social Competence

Self-Awareness

Self-Regulation

Motivation

Empathy

Social Skills

Personal Competence

Social Competence

Social Skills

Adeptness at inducingdesirable responses

in others

Social Competence

Social SkillsInfluence

CommunicationConflict Management

LeadershipChange CatalystBuilding bonds


Wielding effectiv

e tactic

s for p

ersuasion

Social Competence





Listening openly & sending convincing

messages

Social Competence





Negotiatin

g & re

solving disagreement

Social Competence





Inspiring &

guiding individuals &

groups

Social Competence





Initiatin

g or managing change

Social Competence





Nurturin

g instru

mental relatio

nships

Social Competence





Working with

others toward

shared goals

Social Competence





Creating gro

up synergy in

pursuing collectiv

e goals

Influence:Wielding effective tactics of persuasionSkilled at winning people overFine-tune presentations to appeal to the listenerUse complex strategies like indirect influence to build consensus & supportOrchestrate dramatic events to effectively make a point

Adeptness at inducing desirable responses in others

Communication:Sending clear & convincing messagesEffective in give-and-take, registering emotional cues in attuning their messageDeal with difficult issues straightforwardlyListen well, seek mutual understanding & welcome sharing of information fullyFoster open communication & stay reception to bad news as well as good

Leadership:Inspiring & guidingArticulate & arouse enthusiasm for a shared vision & missionStep forward to lead as needed, regardless of positionGuide the performance of others while holding them accountableLead by example

Change Catalyst: Initiating, promoting or managing changeRecognize the need for change & remove barriersChallenge the status quo to acknowledge the need for changeChampion the change & enlist others in its pursuitModel the change expected of others


Conflict Management: Negotiating & resolving disagreementsHandle difficult people & tense situations with diplomacy & tactSpot potential conflict, bring disagreements into the open, & help de-escalateEncourage debate & open discussionOrchestrate win-win solutions

Collaboration & Cooperation:Working with others toward shared goalsBalance a focus on task with attention to relationshipsCollaborate, sharing plans, information & resourcesPromote a friendly, cooperative climateSpot & nurture opportunities for collaboration

Team Capabilities: Creating synergy in working toward group goalsModel team qualities like respect, helpfulness & cooperationDraw all members into active & enthusiastic participationBuild team identify, esprit de corps & commitmentProtect the group & its reputation; share credit


Building Bonds: Nurturing instrumental relationshipsCultivate & maintain extensive informal networksSeek out relationships that are mutually beneficialBuild rapport & keep others in the loopMake & maintain personal friendships among work associates

Personal Competence

Social Competence

Self-Awareness

Self-Regulation

Motivation

Empathy

Social Skills

Documents

The Emotional Competence Framework