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The Enterprise of the Future Integration Overview
JLL Corporate Solutions
Peter MiscovichStrategy + [email protected]
June 2019
Every company will become a Digital BusinessDigital changes how we work, live, learn, & playDigital Ecosystems will transform Industry SectorsFlexible “Liquid” Enterprise Models are emergingThe Future of Work = Human + Machine Collaboration Digital Operating Models will demand Digital Talent Human Experience will attract critical Digital Talent
Digital Transformation Changes Everything
Enterprise Performance will require… Digital Platforms + Digital Talent + Human Experience
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 3
Devices
Access
Data
Apps
Collaboration
Digital Transformation Impacts Every Industry Sector
Digital BusinessTransformationArtificial Intelligence + Machine Learning + Distributed Ledgers + Robotic Process Automation (RPA) + Edge Computing + Micro-services…
Digital WorkforceTransformationDigital Talent + The Liquid Workforce + Work Process Automation…
Digital WorkplaceTransformationAgile + Flexible + Liquid Workplace Networks + The Experiential Workplace + Flex Space (Coworking) + Smart Workplace IoT Integration…
Digital Workplace
Transformation
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 4
6
Digital DriveHarness digitization and rich data to enhance people and enterprise performance
Continuous InnovationCombine new thinking, solutions and processes to drive value creation and accelerate transformation
Operational ExcellenceOptimize enterprise resources and service delivery to increase productivity, mitigate risks and ensure high performance
The Future of Work ModelFive Primary Dimensions
Human ExperienceEnhance user experience
through engagement, empowerment and fulfillment
Financial PerformanceManage spending to enable
growth and enhance return on investment (ROI)
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
The Enterprise of the Future Enables the Future of Work
The Enterprise of the FutureTHE HOW
The Future of WorkTHE WHY
Integration of “THE WHY” and “THE HOW”
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 7
Six Key Enterprise of the Future Domains
How will the way we work change to create greater enterprise value for the future?
WorkHow does the workplace support workforce attraction, retention and well-being?
TalentHow does technology drive enterprise transformation and digital performance?
Digital
How will the workplace enable business and future workforce strategies?
WorkplaceHow do we transform buildings from physical assets to strategic assets?
BuildingsHow do we optimize portfolio supply with demand and create ROI?
Portfolio
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 8
The Enterprise of the Future: Integration Model
How will the way wework change to create
greater enterprise value for the future?
WorkHow does the
workplace support workforce attraction,
retention and well-being?
TalentHow does technology
drive enterprise transformation and digital
performance?
DigitalHow will the workplace
enable business and future workforce strategies?
WorkplaceHow do we
transform buildings from physical assets
to strategic assets?
BuildingsHow do we optimize portfolio supply with
demand and create ROI?
Portfolio
Corporate Real Estate TransformationDigital Workplace Integration
Corporate strategy | Culture / organization | Brand / image | Values
INTEGRATION MODEL
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 9
10
How will the way wework change to create
greater enterprise value for the future?
WorkHow does the
workplace support workforce attraction,
retention and well-being?
Talent
Priority Enterprise Domains: Work and Talent
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
12
Global Emerging + Declining Jobs
Top Ten Emerging Jobs1. Data Analysts and Scientists2. AI and Machine Learning Specialists3. General and Operations Managers4. Software and Applications Developers and Analysts5. Sales and Marketing Professionals6. Big Data / Cyber-Security Specialists7. Digital Transformation Specialists8. New Technology Specialists9. Organizational Development Specialists10.Information Technology Services
Top Ten Declining Jobs1. Data Entry Clerks2. Accounting, Bookkeeping and Payroll Clerks3. Administrative and Executive Secretaries4. Assembly and Factory Workers5. Client Information and Customer Service Workers6. Business Services and Administration Managers7. Accountants and Auditors8. Material-Recording and Stock-Keeping Clerks9. General and Operations Managers10.Postal Service Clerks
Emerging Roles
Global ChangeBy 2022
Declining Roles
Global ChangeBy 2022
133Million
75Million
Source: Future of Jobs Report 2018. World Economic Forum
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
48
58
71
52
42
29
13
Accelerating Rate of Workforce Automation
Source: Future of Jobs Report 2018. World Economic Forum
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
Division of labor as share of hours spent (%)
70/30
60/40
50/50
2019
2022
2025
Human Machine
Complex Problem SolvingCritical ThinkingCreativityPeople ManagementSocial Coordination with Others (Teams)Emotional IntelligenceJudgement and Decision-makingService Orientation (Helping Others)Negotiation SkillsCognitive Flexibility
14
Top Ten Skills Required for the Future
Source: Future of Jobs Report 2018. World Economic Forum
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
What Work Will Humans Perform in the Digital Future?
Creativity Ideation & Innovation
Complex Communication & Continuous
Learning
Big Picture Synthetic
Thinking & ComplexProblem Solving
Social Emotional
Intelligence & Team
LeadershipManagement
Design Constructing Monitoring & Managing the
Next Generation of Intelligent
Machines© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 15
17
WhatDefines Human
Experience?
Memorable workplace experiences that become a key differentiator as to how your organization is perceived and valued in the marketplace
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
18
Human Experience: Retain Existing Talent“Organizations must fully engage with the modern workforce to attract and keep great employees and therefore to maintain customers and value – Gallup State of the American Workplace 2018
Highly Engaged Workforces realize…
Source: Forbes “2018 Will be the year of Employee Experience”; Jan 2, 2018www.techtarget.com/definition/employee-experience
41%
Reduction in Absenteeism
Increased Productivity
Lower Turnover
Increase Profitability
17% 59% 21%
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
19
Human Experience: Attraction for New TalentHuman Experience is influenced and enabled by the corporate workplace and enables performance
and creating moments that matter.
Human Experience helps attract new talent…
11.5x
More likely to be listed asGlassdoor’s Best Places to Work
More likely to be listed asLinkedIn’s Most In
Demand Employers
More likely to be listed asFast Company’s Most Innovative Companies
More likely to be listed asForbes World’s Most
Innovative Companies
4.4x 28x 2.1x
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
Source: Forbes “2018 Will be the year of Employee Experience”; Jan 2, 2018www.techtarget.com/definition/employee-experience
Human Experience Means Health & Wellbeing…
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 20
55% of employees agree that spaces dedicated to health & well-being have a positive or a very positive impact on
their engagement
Source: JLL (2017) HX
Human Experience Requires Strategic Integration
21
Human Capital
Customer & Brand Strategy
Competitive Labor Strategy is key to enabling enterprise performance and success
Aligning purposeful interactions reflect customer& brand experience
Shared ServicesIntegration
Human Experience = Corporate Real Estate + Human Resources + IT + Shared Services Integration
Integrated Workplace Ecosystem Functions to enable Human Experience
A holistic and integrated approach is needed to ensure success
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
The Digital Workplace (R)evolution is HERE
EnterpriseCRE Portfolio
TransformationAccelerates
AgileLiquid
WorkplaceNetworks
DigitalWorkplace
EcosystemsSmart IoT
Digital Collaboration
Human Experience
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 22
Peter MiscovichManaging Director,
Strategy + Innovation
Peter Miscovich: JLL Strategy + Innovation
Mobile (646) [email protected]
Board Member and Advisory RelationshipsACCENTURE Global Technology Vision Board Member BROOKINGS Institute Metropolitan Policy Program AdvisorCERES President’s Advisory Board Member + Advisor to CEOColumbia University Data Science Institute Member and AdvisorCORENET Global Workplace Innovation Thought LeaderHarvard University Future of Work + Enterprise of the Future AdvisorMIT Urban Planning & Design MIT Sloan Management Real Estate Research Program The Regional Plan Association Smart Work + Smart Urbanization Advisor + TrusteeThe Woodrow Wilson Center Safe + Smart Cities Program AdvisorUrban Land Institute Infrastructure ICT Committee Strategy AdvisorWorld Economic Forum Transformational Energy Efficiency AdvisorWORKTECH WORKTECH Speaker/Thought Leader + Advisor CEO
Accenture British Telecom Goldman Sachs Procter & GambleAIG CISCO HSBC SONYAmerican Express Chubb Insurance IBM The World BankAT&T Citigroup JPMorgan Chase Thomson ReutersBank of America Deutsche Bank MetLife Time WarnerBarclays Fidelity Pfizer UBSBloomberg General Electric PwC Xerox
23© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.