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The entire contents of this document are subject to copyright with all rights reserved. All copyrightable text and graphics, the selection, arrangement and presentation of all information and the overall design of the document are the sole and exclusive property of Virtusa. Copyright © 2012 Virtusa Corporation. All rights reserved
2000 West Park DriveWestborough MA 01581 USAPhone: 508 389 7300 Fax: 508 366 9901
South Asia as a hub for ICT based growth
Kris CanekeratneChief Executive Officer
September, 2012
Opportunities and Challenges
Virtusa Corporation
2
Agenda
• Overview of Virtusa
• The Millennial Enterprise– Technology Innovation
– Digital Natives
• Enterprise Transformation will drive ICT demand
• The South Asian ICT industry – Opportunities & Challenges
3
Virtusa has enjoyed over 15 years of strong growth
Global IT Consulting & Outsourcing Services Provider
Some Key Awards
Some Marquee Clients
US Based, Global Service Provider• Headquartered in Westborough, MA• Locations in US, Europe, Asia and Middle East• Technology Centers in U.S., U.K., India & Sri Lanka
Over 6000 world-class professionals• Provide services at several Fortune 500 firms • Across BFSI, Comms, Media & Healthcare
Rapidly growing & profitable• Current Fiscal Year revenue guidance $320M–$330M• Listed on NASDAQ (VRTU) since 2007• 10-year revenue CAGR: 32.47%
Numerous awards and certifications• Placed number 22 on Forbes 2011 top 100 public
companies with revenue less than $1B
4
We are in front of, perhaps, the largest enterprise application modernization in
history…
Lets discuss a few examples and then the underlying drivers
5
Innovative enterprises have excelled while other have stumbled…
What will happen in the next 3 – 5 years if banks, insurance providers, media houses, etc. don’t become millennial enterprises?
• iTunes & iPods transformed the consumer experience
• Download song of choice instead of an entire album
• Apple is worth over $620 Billion!
• Netflix’s subscription-based, on-demand home movie rentals
• Ease of use, reasonable cost, and a large catalog of movies and games
• Blockbuster failed to see the opportunity – they have filed for bankruptcy
• Flipboard delivers targeted, personalized content to consumers through handheld devices
• In 2 years, Flipboard has acquired over 20 million customers, over 1.5 million daily users and 3B flips per month!
6
This paradigm shift is being driven by 2 powerful forces:
Emergence of Digital Natives
Rapid Innovation across a few technologies
7
The emergence of digital natives in the employee and consumer population is driving rapid behavioral changes
For Millennial employees…Work is not a place they go to but what they do
• Feel entitled and demand recognition• Expect to be technologically enabled with
the latest innovations• Depend on their social networks for advice,
opinions
Millennial consumers…Expect services on-demand & on their device of choice
• Do not hold strong loyalties to brand or organization• Value peer recommendations over expert opinions• Want to be more in control and drive the
purchasing process
8
Technology innovation across four dimensions will change the dynamics of B2C and B2E interactions – think C2B and E2B!
MobilityMobile is the New
Endpoint
SocialPeople are the
Platform
CloudApplications are a
Service
Big DataAnalytics is the Weapon
Millennial User ExperienceDevice agnostic • 24x7 • On-demand & intuitive • Superior customer experience • Collaboration & co-creation
• Simple• Contextual
• Relevant• Personalized
Servicing the Millennial Consumer
• Productivity• Collaboration
• Motivation• Culture
Engaging the Millennial Worker
9
Today’s businesses will have to undergo a massive application modernization effort to become “Millennial Ready”
The convergence of technology innovation combined with the emerging demands of digital natives will push enterprises to…• Modernize enterprise IT• Simplify process• Understand and leverage the advances in technology• Embrace and accelerate innovation• Engage millennial consumers and enable millennial employees
This modernization effort will drive significant IT service revenue, perhaps, larger than any prior paradigm shift
ConsistentData
A Few Specialists
StandaloneApps
Data Center
Process Efficiency
Many Business Managers
ERPIntegration
LAN
Actionable Decisions
Everyone, Everywhere
Networked Solutions(Cross Platform)
WAN
Portals & Suites
Most Employees
Business Agility
Mobile & Cloud
1990 2000 2010 2020
1975 1985 1995 2005
Impact
Reach
Application Topology
Infrastructure
10
The emerging millennial enterprise paradigm represents a tremendous opportunity for the South Asian ICT industry• Transform business operations by leveraging social ecosystems• Leverage emerging technologies for business advantage• Develop products and services to engage the millennial generation
The cloud computing market will be $150 billion by 2013
- Gartner
By 2015 brands will be generating 50% of their web sales through social media and mobile platforms with a projection of $30 Billion
- Gartner
The big data market is expected to grow from $3.2 billion in 2010 to $16.9 billion in 2015
- IDC
Worldwide mobile payment transactions will surpass $171.5 billion in 2012, up 62% from $106 billion last year
- Gartner
We are in front of the largest application transformation in history, with significant opportunity for the South Asian ICT industry
11
…but not without its challenges
• To capitalize on the technology transformation ahead of us we need to:– Go beyond commodity services and deliver business value– Invest in innovation, build the millennial enterprise– Move from “order takers” to “trusted advisers”
• CXO priorities are changing – Enabling business through innovative use of technology– Engaging consumers and improving the customer experience– Improving value through newer engagement models
• New geos are emerging to take business away from South Asia– Latin America, South America, Eastern Europe, East Asia…
12
Should we overcome these challenges, we have significant opportunity to grow the South Asian ICT industry
• Over the past 20 years, South Asia has emerged as the leading hub for offshore ICT services
• Aggregate IT services revenue is expected to cross $100 Bn in 2012– IT software and services revenue around $88 Bn– Expected to grow at 13% to a revenue target of $225 Bn by 2020
• Despite the economic downturn, the industry is showing strong growth across all segments: – Domestic market (17%); IT services exports (19%); BPO (13%); and
engineering services & products (15%)– Within the global sourcing industry, India has increased its market share
from 51 per cent in 2009, to 58 per cent in 2011
Source: NASSCOM
13
In Conclusion
•We are on the cusp of a significant opportunity
• The south Asian ICT industry is well positioned to expand market share
•We must overcome some of our challenges
•We can accelerate our march to $225B
www.virtusa.com
© 2012 All rights reserved. Virtusa and all other related logos are either registered trademarks or trademarks of Virtusa Corporation in the United States, the European Union, and/or India. All other company and service names are the property of their respective holders and may be registered trademarks or trademarks in the United States and/or other countries.